Business Management Specialist Resume Sample

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Aubree Harvey
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Work Experience


Business Management Specialist
04/2016 - PRESENT
Philadelphia, PA
  • Help shape TD's business management function's strategic direction by bringing strategies to life in support of TD's overall business vision
  • Plan, lead, manage and/or oversee a diverse set of activities and integrated them effectively across multiple functional areas
  • Share your subject matter expertise by contributing to complex, wide-ranging enterprise-wide, cross-function or business-specific projects and initiatives and play an instrumental role in identifying, designing and testing solutions and supporting their implementation
  • Advocate for and manage relationships with corporate and control functions
  • Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
  • Assess, identify and escalate key issues appropriately, recommend actions
  • Respect enterprise frameworks and methodologies that relate to business management activities
  • Ensure business operations comply with internal and external requirements (e.g. financial controls, duty segregation, transaction approvals, and physical asset control)
  • Own your reputation as a subject matter expert by identifying risk and providing guidance for complex situations
Senior Business Management Specialist
02/2009 - 11/2015
Boston, MA
  • Drive relevant governance meetings or committees and related deliverables and outcomes
  • Lead, facilitate or actively generate action and remediation plans that address performance, risk and governance issues
  • Managing the embedding process and contract negotiations with host countries of embedded ABB InfoSec employees including the ISDCs and other Countries
  • Continuous tracking of consumption of purchased resources and services to ensure compliance with limits of the corresponding purchase orders
  • Working with department project managers to ensure that sourcing of external services and resources follows the ABB processes
  • Assisting the PMO in the creation of monthly presentations to show actuals by project and service
  • Assisting project managers in reviewing monthly cost center actuals and accruals against the project and capacity plans
  • Participating in problem solving sessions on how to improve the overall efficiency of the department’s operations
  • Providing input to the department manager on requirements for tooling and workflow programming of the associated SharePoint sites which are used to manage the department’s business
Business Management Specialist, UAT
12/2005 - 01/2009
New York, NY
  • Other business management tasks as required
  • Act as a primary liaison between Internal Audit and Technology managers
  • Assist management in identifying risk and implementing strong action plans to remediate
  • Participate in identifying and designing strong controls
  • Maintain a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite
  • Oversight of all aspects of the management of a data asset and application including change management approval
  • Business requirement definition, input and decisions on data asset management items such as data sourcing, migration, quality, data model and load process design, implementation, performance, and remediation

Education


Bryan University
2000 - 2004
Bachelor's Degree in Business Management

Professional Skills


  • Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals
  • Relevant experience in IT, Finance with at least 5-7 years of which were in a leadership analytical role i.e. Project Management & PMO related in either IT/Finance discipline
  • Strong presentation and facilitation skills and strong interpersonal skills to facilitate working with senior management at all levels
  • Communication: superior communication skills, both written and verbal; excellent active listening skills
  • Proven problem solving abilities. Excellent organizational skills and demonstrate the ability to follow through on projects to completion
  • Experience demonstrating business management office, project management, and data reporting and analytics skills
  • Demonstrated influencing, communication, and presentation skills

How to write Business Management Specialist Resume

Business Management Specialist role is responsible for analytical, presentation, excel, business, relationship, organizational, interpersonal, facilitation, communications, leadership.
To write great resume for business management specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Management Specialist Resume

The section contact information is important in your business management specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Management Specialist Resume

The section work experience is an essential part of your business management specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business management specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business management specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Management Specialist resume experience can include:

  • Good communication/ presentation skills to effectively communicate relevant project information to management
  • Excellent written and verbal communication skills and the ability to make effective presentations
  • Strong analytical skills and ability to independently perform research and make informed decisions based on experience and knowledge
  • An analytical thinker with solid and effective presentation skills
  • Experience communicating effectively
  • Leverage strong organizational skills to exchange complex information

Education on a Business Management Specialist Resume

Make sure to make education a priority on your business management specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business management specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Management Specialist Resume

When listing skills on your business management specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business management specialist skills:

  • Work effectively under time constraints and potentially changing priorities, while maintaining a high level of attention to detail
  • Effectively identifies and prioritizes workload ensuring completion, including the need to multi-task as necessary
  • Strong facilitation skills including presentation, documentation and ability to drive agreed upon outcomes
  • Strong oral communication skills and the ability to clearly articulate requirements in writing
  • Good organizational, time-management, and problem-solving skills
  • Identify matters of sensitivity and as such effectively exercising good judgment and discretion

List of Typical Experience For a Business Management Specialist Resume

1

Experience For Senior Business Management Specialist Resume

  • Experience in various program delivery, planning, and strategy roles. Consulting experience a strong asset
  • Leverage advanced technical skills, including strong analytics, to help develop metrics dashboard(s) that can be easily updated and accessible by Managers
  • Attention to details, strong project execution skills
  • Attention to details and strong project execution skills
  • Strong interpersonal and relationship management skills with the ability to influence and persuade at all levels
2

Experience For Partner Business Management Specialist Resume

  • Programming skills in both general-purpose languages such as C++ or Python, and statistical software such as R
  • Proven experience managing and leading high performing matrix teams
  • Effectively partner and consult with stakeholders to ensure adoption and solution execution for process reengineering solutions
  • Plan, lead and handle a diverse set of activities and integrate them effectively across multiple functional areas
  • Project management related work experience or 2 years data analysis experience,
  • Good communication/ presentation skill,
3

Experience For Business Management Specialist, UAT Resume

  • Facilitate the harvesting, investigation, scoping, prioritization, and execution of solutions for Business Banking irritants, problems, and innovation
  • Experience with some or all of the following: BCP; Scorecard tracking; Procedures; Records Management; Mandatory training/ Supplier Risk
  • Three or more years’ experience managing, analyzing and reporting on large quantities of data is required
  • Experience working with financial advisors and financial planning platforms
  • Experience with Call Center Key Performance Indicator, Forecasting, Capacity Planning & Workforce Management
  • Managing projects and experience presenting projects
  • Lead/conduct quality assurance versus quality control of all IT audit finding remediation plans prior to being reviewed at ITACC Challenge
  • Working experience in e-commerce industry
4

Experience For Project / Business Management Specialist Resume

  • Experience with Financial Services Data Model (FSDM),SAS, SQL, R, HIVE, Hadoop, Hadoop query tools, data modeling tools is highly valued
  • Experience working in larger teams as a senior member/mentor
  • Be flexible and work with changing requirements and priorities
  • Experience in financial services or consulting
  • Three or more years’ experience working in a Financial Services company is required
  • Two or more years’ experience using Tableau and Access is required
  • Two more years’ experience in utilizing PowerPoint to communicate to data analysis is required
5

Experience For IT Business Management Specialist Resume

  • Plan documents,plan administrative and record keeping experience is required
  • Experience working with technology partners
  • Experience working with research methods and data analysis techniques
  • Experience supporting process improvement initiatives. Preferablly in a role that impacts E2E enterprise work
  • Facilitation experience including presentation, documentation and ability to drive agreed upon outcomes
  • Financial Management experience to support decision making/recommendations, preferably within an IT environment
  • Working experience in the software industry
  • Lead and manage the ITACC Challenge and Scheduling process to ensure operational effectiveness
6

Experience For Manager, Business Management Specialist Resume

  • Support others on the team in the effective execution of the ITACC Challenge procedures; ensuring adherence to technology policies, controls and standards
  • IT Infrastructure, a good working knowledge of the various types of server hardware and software options would be beneficial
  • Database skill sets - SQL Server, MS Access,
  • Development skill sets - VBA, PHP, Javascript, HTML, ASP
  • Project Management skill sets - MS Project
  • A strong background in compliance/operations
  • Manage internal services and forecast requirements, metrics and requisition/accrualvalidation
  • Experience in Business Management for IT-related organizations
  • Experience with PPM, Hyperion and JDEwards
7

Experience For GTO Business Management Specialist Resume

  • Input on prioritization of project activities to maximize delivery based on business value
  • Support the development of programs that help drive IIO strategic priorities with respect to process excellence
  • Procures goods and services in accordance with DPH policy and 801 CMR 21.00
  • Data analysis experience,
  • Experience with Basic SQL (relational DB concepts, joins, unions
8

Experience For CTI Workforce & Business Management Specialist Resume

  • Experience with SharePoint, JIRA, Confluence
  • Knowledge of Big Data technologies like Hadoop, Hive and Talend are good assets
  • Demonstrated ability to critically analyze complex business issues and develop an executable strategy
  • Experience with complex excel functions and macros
  • Work with Tableau and understand the use of data to direct a build in user friendly database is strongly desired
  • Analyzing real-time call trends and making adjustments to staffing
9

Experience For Lead Business Management Specialist Resume

  • Continuing contribution to the Target Operating Model for the ID&A ecosystem
  • Eliciting and receiving SHARE tenant space owner feedback on platform improvements or new capabilities
  • Eliciting and receiving application user and technology owner feedback on platform improvements
  • Planning and scheduling off-phone events
  • Working knowledge and understanding of end user and telephony technologies
  • Providing information and guidance to business and technical teams on how to best leverage the tools, capabilities and data assets supported by the DARE team
10

Experience For Senior Business Management Specialist Client Intelligence Unit Resume

  • Providing information and guidance to business and technical teams on how to best leverage the tools, capabilities and data assets
  • Providing input and feedback to the SHARE development team on SHARE common process designs
  • Maintaining knowledge of Podium and other data movement tools used within Akora
  • Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents
  • Generating intraday, daily, weekly and monthly reports
  • Communicating call-center trends collector activity with management
  • Recommending procedural and operational guideline changes to improve communications and operational efficiency
  • Providing administrative support to the Call Center and Call Center Management Staff

List of Typical Skills For a Business Management Specialist Resume

1

Skills For Senior Business Management Specialist Resume

  • Strong presence and communications skills
  • Excellent written and verbal communication skills with leaders, peers and other analytical functions
  • Excellent partnership and communications (written and verbal) skills
  • Excellent Excel skills including the development of pivots, macros and vba scripts
  • Attention to details; strong project execution skills
  • Effectively identifies and prioritizes workload to ensure completion
  • Effectively prioritizes new initiatives, workload as well as project resources
  • Strong data analytic , oranizational skills and attention to detail
  • Understanding of the Advisory team process and experience with the impact of changes in products, systems, etc. on the Advisor and Client experience
2

Skills For Partner Business Management Specialist Resume

  • Experience working with technology, with demonstrated ability to translate Business user requirements into Business solutions
  • Function effectively and proficiently in an environment of ongoing change and ability to oversee multiple deliverables to completion
  • Facilitation skills including presentation, documentation and ability to drive agreed upon outcomes
  • Effectively communicate with and build working relationships with
  • Relationship building with key Phone Channel and ATM partners to effectively communicate Fraud trends, strategy, and process changes
  • Management experience, marketing / communications experience,
  • Demonstrated business management, continuous improvement / process / policy, marketing/communications, and strategy experience
  • Experience, and demonstrated abilities to succeed in the following areas
3

Skills For Business Management Specialist, UAT Resume

  • Analytical, problem solving, time management, and organizational skills
  • Experience with Continuous Improvement projects and experience leading projects that impact multiple business areas
  • Work effectively in a demanding and dynamic, high stress environment
  • Prioritize competing priorities to ensure execution of high value/impact items
  • Experience in Project Management, PeopleSoft experience, Root Cause Analysis
  • Proficiency in Microsoft Office applications and ability to effectively learn and use the Office’s specific systems
  • Verbal and written communication skills, able to influence and converse with, and present to field leadership
  • Proven ability to quickly learn technical concepts and be able to operate in a generalist capacity
  • Effectively manage complex travel schedule for VP, COO (i.e. arranging travel with agency, coordinating with other executive’s schedules)
4

Skills For Project / Business Management Specialist Resume

  • Superior analytical skills including the ability to tell stories with data
  • Experience in an e-commerce environment with experience dealing with general merchandise or related
  • High Levels of relationship management and consultative skills to interface with senior leaders
  • Able to provide examples of above routine management, relationship management, and analytical skillsets
  • Superb verbal and written communication skills,
  • Superb verbal and written communication skills; ability to influence, converse with and present to leadership
  • Or experience with Microsoft Word, Excel, PowerPoint, and general data base experience
5

Skills For IT Business Management Specialist Resume

  • Excellent database querying and development skill including writing SQL procedures for MS SQL and Oracle databases
  • Able to provide examples of above technical skills
  • Effectively manage VP, COO’s business calendar and executive’s schedule. Communicate changes to those affected in a timely manner
  • Skills in process analysis to ensure optimum quality and work flow
  • Good communication / presentation skill
  • Effectively build and leverage relationships with IT support teams
6

Skills For Manager, Business Management Specialist Resume

  • Communicate effectively across a broad spectrum of stakeholders from across all divisions and levels of the organization
  • Effectively engage SMEs to understand complex processes and data structures
  • Strong Desktop Database experience
  • Be a self-starter and leverage skills to drive some solutions without IT spend
  • Demonstrated experience in translating business needs into technical requirements
  • Plan, lead, manage and/or oversee a diverse set of activities and integrate them effectively across multiple functional areas
  • Write concisely, to express thoughts clearly, and to communicate effectively
7

Skills For GTO Business Management Specialist Resume

  • Has both Excel and PPT skills (presentation creation)
  • Working experience in creating data marts, data warehouses, and performing data engineering and preparation work for BI and Analytics
  • Possessing strong working knowledge of invoicing sales orders within SAP (Quotes-to-Cash) for the MATC equipment and support agreement businesses
  • Experience with online tools and content management including SharePoint – writing, editing, permissions
  • Perform data profiling using TD tooling and ad hoc system query languages to validate data analysi
8

Skills For CTI Workforce & Business Management Specialist Resume

  • Strong understanding of emerging trends / developments and grow knowledge of the business, related tools and techniques
  • Strong understanding of Canadian Personal Banking Products, Data, Sales Practices across Retail and Phone Channels
  • Experience in understanding of Vendor Management Systems and technologies, preferably PeopleSoft sPro
  • Relationship management: tactful, resolute and committed to providing excellent service to IAS business partners
  • Advanced knowledge and experience of Business Information Management, Data Governance, and Business Intelligence & Reporting
9

Skills For Lead Business Management Specialist Resume

  • Experience with Data Modelling and ETL best practices
  • Manages priority initiatives within US Fraud Management, performing research to evaluate alternative approaches and provides analysis of recommendations
  • Manage tactical Resource Demand & Capacity Planning to provide a 90 day view of future demand by role and skill set to enable timely decisions to meet needs
  • Ensure partner satisfaction through effective relationship management, performance reporting and problem resolution
  • Prioritizes business competing requests/issues for Business Owner approval
10

Skills For Senior Business Management Specialist Client Intelligence Unit Resume

  • Experience working with Compliance and Legal groups in a highly regulated environment
  • Deliver actionable data insights for effective decision making (financials, process, risk & compliance)
  • Experience interfacing with Finance partners
  • Is an effective communicator who possesses the highest level of integrity, and is discreet regarding matters that are both confidential and sensitive
  • Experience with pivot tables, macros, SQL
  • Experience with Barclays toolsets and models – Navigator, R2P, SOM, OM, BPC, Onesource, etc
  • Reporting skill sets - Business Objects, Tableau, Qlikview, Excel, SharePoint, Nintex Workflow

List of Typical Responsibilities For a Business Management Specialist Resume

1

Responsibilities For Senior Business Management Specialist Resume

  • Perform analysis and identify abnormal trends related to functional area KPI’s and metrics including business cadences, staffing and capacity modeling, timeliness, accuracy, TFE and key risks. Escalate issues and findings to management for quick resolution
  • General Business Support – Manage multiple business projects end to end – e.g. presentation and reporting development, process creation, other projects’ tracking and execution, related communications
  • Expertise in working effectively in teams – requires a track record of working cross-organizationally and with multiple stakeholders
  • Experience using and pulling reporting from Clarity
  • Experience with some or all of the following: BCP; Scorecard tracking; Procedures; Records Management; Mandatory training/ Supplier Risk
  • Experience with racking metrics, sharing recommendations and results with leadership
  • Experience in working with the military at all levels, including enlisted to general officer in a liaison role
  • Experience with tracking metrics, sharing recommendations and results with leadership
  • Experience with developing executive presentations and underlying analysis
2

Responsibilities For Partner Business Management Specialist Resume

  • Experience in reporting/analytics/data management
  • Experience with Excel using Pivot tables, SUMIFs, VLOOKUPs, etc
  • Experience with marketing and communications best practices
  • Experience on internal testing and controls
  • Process improvement experience utilizing Lean principles and tools
  • Experience with and comfortable leading projects that impact multiple business areas
  • Demonstrated analytical, conceptual and creative thinking to design business solutions
3

Responsibilities For Business Management Specialist, UAT Resume

  • Self-motivated, ability to work independently by prioritizing workflow
  • Multi-task and operate in a fast-paced, ever-changing environment
  • Experience working in general management or as an individual contributor in a business management role
  • Experience with Microsoft Office programs, including Outlook, PowerPoint, Excel, and Word
  • Experience with working autonomously
  • Verified ability in building strong relationships across multiple value streams
  • Experience with working autonomously and independently
  • Experience in Business Information Management, Business Intelligence & Reporting at large organizations of comparable size and complexity
4

Responsibilities For Project / Business Management Specialist Resume

  • Experience with some or all of the following
  • Experience in Strategic Sourcing Organizations
  • Successful experience with delivering complex projects and configurations
  • Establish and maintain business processes to collect and prioritize with each business unit, their changing needs and requirements of the implemented systems
  • Champion initiatives to improve data assets or applications, performance and user experience
  • Data warehouse ownership or management experience with a mixture environments (Hadoop, DB2, Teradata and SQL)
  • Understanding of methods used in the preparation of charts, graphs and tables,work simplification methods
5

Responsibilities For IT Business Management Specialist Resume

  • Working knowledge of SQL Server (2008 and later) and advanced SQL
  • Understanding of technology layers and how they relate, for example Platform, Version, Stack, Pattern and Service
  • Understanding of the Dealer Model
  • Leveraging internal and external expertise and information
  • Coordinating appropriate allocation and availability of call center staff in order to achieve company goals
  • Understanding of TDBG Project Management lifecycle methodology would be an asset/Agile/Rapid/Waterfall
  • Working knowledge of SQL Server Integration Services (SSIS) and SQL Server Analysis Services
  • Working knowledge of Big Data and Cloud ecosystems
6

Responsibilities For Manager, Business Management Specialist Resume

  • Working Knowledge of FATCA, QI or CRS (beneficial)
  • Building an eDO dashboard showing the team’s Key Performance Indicator’s (KPIs)
  • Working with Project Managers to determine next year’s RTB impacts from this year’s CTB projects
  • Ensuring vendor Purchase Order’s (POs) are created in a timely and accurate manner
  • Leading and/or supporting user groups
  • Develop working relationships with upstream and downstream partners to facilitate rapid decision making and problem solving
7

Responsibilities For GTO Business Management Specialist Resume

  • Support project management activities as required, including status reporting, budgets, planning, timelines, scope and resources
  • Definition of standards and procedures related to operational aspects of maintaining and supporting Data Ingestion and Provisioning services
  • Perform a broad range of data analysis functions including data modeling, data profiling and exploration, data quality, metadata enrichment and data lineage
  • Provide daily oversight and SME support responsibilities involving MATC installable order invoicing – highest volume, most complex invoicing activities
  • Perform MATC unlinking/partial invoicing analysis for any purchase order where partial revenue is looking to be recognized by the field
  • First up SME involving the special handling/customer sensitive invoicing issues (Kaiser/Cone Heath/Banner/Rush)
  • Bring forward-looking approach to solving current business challenges and initiatives
  • Execute and deliver against these initiatives using a variety of techniques with goal of using Agile methodology whenever possible
  • A working knowledge of technology or operations that can be applied to solving business and customer issues
8

Responsibilities For CTI Workforce & Business Management Specialist Resume

  • Work in nebulous or fluid situations, while applying creative and innovative thinking
  • Gather information by examining records, documents and by questioning individuals
  • Comfortable implementing Risk controls (running risk activities/projects) in a business environment
  • Expertise automating process through use of tools including (but not limited to) Excel, VBA, SharePoint Designer, Infopath
  • Knowledge of using Minitab, Tableau or other data manipulating packages
  • Working on communications and materials in a corporate/business setting
  • Working with or developing dashboards and management systems
  • Supports change management activities, guiding training and communications in alignment with Business strategy
  • Provide back-up support to MATC Invoicing Specialists assisting with all daily invoice activities as necessary
9

Responsibilities For Lead Business Management Specialist Resume

  • Manage MATC De-booking order reporting
  • Provide back-up to MATC Invoicing Specialists assisting with all daily invoice activities
  • Create receiving reports in Wide Area Workflow website for government orders where DD250 acceptance is required before system invoicing can occur
  • Control invoicing activities involving any DEFOA replacement/re-order activity to insure that the AR offsets occur accurately & timely
  • Proficient understanding of business process mapping, data base structures, SQL, relational databases and concepts
  • Interaction with Executive Management Team as part of the planning and execution of Sourcing events (e.g. Supplier Summit)
10

Responsibilities For Senior Business Management Specialist Client Intelligence Unit Resume

  • Comfortable navigating a space that is not well defined, ambiguous and complex at times using Agile delivery principles
  • Traditional data warehousing and Big Data management including exposure to Podium, Talend, Scala, Pytho
  • Coordination/orchestration of projects or commitments directly involving two HR VP’s and their direct reports
  • Seeking to fill 3 positions at levels ranging from Business Management Specialist (2-3 years) to Senior Business Management Specialist (5-7 years) to Business Manager (7+ years) of financial services industry experience
  • Expertise in problem solving, able to manage/administer multiple projects with competing priorities and have the ability to meet critical project milestones and deadlines
  • Coordinate the intake of new requests and ensure accurate and timely assignment of incoming requests; follow-up with requestors as additional action is needed
  • Develop presentations to communicate with stakeholders and partners including senior leadership; be able to develop a comprehensive story
  • Facilitate the scheduling and coordination of tollgate meetings for multiple project leads and stakeholders to move initiatives through the project lifecycle

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