Business Engineer Resume Sample

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Bulah Lemke
47864 Krajcik View,  Detroit, MI
+1 (555) 267 5992

Work Experience


Senior Business Engineer
03/2016 - PRESENT
Detroit, MI
  • Partner with the Change team and IT to articulate the business requirements for the Global Settlements Target State as part of the Global Securities Infrastructure (GSI) program
  • Articulate the controls required for the Global Settlements Target State as part of the GSI program
  • Influence functional leads and stakeholders to promote efficient processes, by challenging the status quo and proposing a step change in the way securities settlement is handled
  • Summarise key topics for the Global Settlements Target State and present to stakeholders and other interested parties, as required, for the purposes of agreement and sign off
  • Assist the Change lead with test conditions and test cases to ensure that the Global Settlements Target State design is fit for purpose
  • Work with the Business Engineering Securities Functional Lead to ensure global and consistency of process across markets, locations and business lines
  • Ensure that all existing pain points and risk inventory items are addressed as part of the Target State design
  • Ensure that the legacy components that currently support the Global Settlement process can be decommissioned post go live of the Global Settlements Target State components, in line with the objectives of the GSI program
  • Support the EMEA regional head in ad hoc tasks in the region
Business Engineer
05/2011 - 12/2015
Dallas, TX
  • Operational risk subject matter expertise involving Stakeholder management, Feasibility study, Requirement gathering, Requirement Analysis, Functional and solution Design and user trainings
  • As the role deals with a number of teams within Banking good interpersonal skills are a key requirement
  • Work directly with senior business staff
  • Knowledge of Visio or similar charting tool, PowerPoint, MS Office, MS Project is required
  • Thorough knowledge of SDLC, conceptual understanding of Tech development
  • Operational risk subject matter expertise involving Stakeholder management, Feasibility study, Requirement gathering, Requirement Analysis, Functional Design and user trainings
  • Experience of Business Analyst/Engineering, Accounting, Economics, Finance, applied in a medium to large-sized environment and full knowledge of all key project management process areas and best practice
  • Gain influence and gain consensus from multiple stakeholders within the projects
Business Engineer for Japan BOW
12/2008 - 03/2011
Los Angeles, CA
  • Sound evaluation capability as regards escalation in terms of timing and setting priorities
  • Diplomatic and discrete handling of issues between different parties in the project and external suppliers
  • Experience in working with stakeholders at all levels within a business/technology environment
  • Experience in a Private Banking IT environment is a definite advantage
  • Experience in the Banking and Finance Industry
  • Knowledge of T24 or any Core Banking system advantage
  • CBAP, IIBA advantageous
  • Plan out the various requirements engineering activities
  • Elicit, analyse, document, manage and communicate requirements, describes processes, dependencies, improvement areas to ensure there is clear understanding with both Business and IT

Education


Trinity University
2002 - 2007
Engineer's Degree in Computer Science

Professional Skills


  • 4) Excellent written and interpersonal skills
  • 5) Ability to prioritize and adaptable to changing priorities, demands and timelines
  • Effective oral and written communication skills in English , knowledge in German is considered as an advantage
  • Strong Knowledge of Private Banking domain - Wealth Management client relationship management
  • Experienced IT Business Analyst in a banking environment
  • IT Business Analyst with experience in the following capabilities
  • 1) Proven track record in driving change

How to write Business Engineer Resume

Business Engineer role is responsible for integration, java, credit, finance, training, security, architecture, telephony, reporting, design.
To write great resume for business engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Engineer Resume

The section contact information is important in your business engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Engineer Resume

The section work experience is an essential part of your business engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Engineer resume experience can include:

  • Have excellent interpersonal, oral and written communications skills
  • Experience using relevant tools to triage, debug, and resolve problems in a Skype for Business environment (Snooper, Wireshark, Fiddler, Skype CLS logs, etc.)
  • Experience providing direct end-user support
  • Extensive business analysis experience (at least 5 years’)
  • Operate and optimize Worldwide Skype for Business infrastructure
  • Reporting of ex-service engine part conditions, analysing both engineering and commercial trends

Education on a Business Engineer Resume

Make sure to make education a priority on your business engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Engineer Resume

When listing skills on your business engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business engineer skills:

  • Experienced IT Business Analyst (Excellent experience)
  • Solid experience with all phases of software development lifecycle
  • Experienced Team Lead with proven Implementation Record
  • Experience in working in large companies with very specialized teams and across different organizations including 3rd party vendors
  • 3) Demonstrate analytical mindset and innovative problem-solving capabilities
  • Clarify and validate requirements

List of Typical Experience For a Business Engineer Resume

1

Experience For Skype for Business Engineer Resume

  • Skype for Business integration work with audio conferencing services
  • Facilitates and coordinates interaction between stakeholders and IT resources to meet project objectives
  • To track work progress and provide project updates
  • Meets with project team regularly to review project status, deliverables and deadlines
  • Facilitates collaboration with other internationally involved entities
  • Knowledge in ABAP / debug knowledge would be an added advantage
  • A detailed knowledge of formal design methodology (ex. UML, BPMN, etc.)
2

Experience For Senior Business Engineer Resume

  • Work at a fast pace in a team
  • Support of telephone systems; VOIP systems; Cisco Express, Call Manager, Unity voice mail and TDM systems; Siemens, AVAYA, NORTEL and many other smaller key systems
  • Review service requests, analyze and determine required steps to resolve or modify client request
  • Design, deploy, and operate state-of-the-art collaboration environments, including best practice videoconferencing, webcasts, and desktop collaboration in the UCM space
  • Pilot emerging technologies to maintain and increase the business’s competitive advantage
3

Experience For Business Engineer for Japan BOW Resume

  • Implement automation to measure the network infrastructure’s reliability, performance and success
  • Participate as a senior member of the infrastructure team, working to define standards and managing projects to those standards as well as improve the operational efficiency of the team
  • Experience with Networking and Telephony Integration, Office 365 and/or Skype for Business 2016, systems development, network operations, and software support or IT consulting
  • Technical proficiency in Unified Communication Technology with emphasis on O365 and S4B Online to provide assistance with planning, design and deployment, configuration, optimization, migration, standard methodologies, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
  • Excellent knowledge of protocols including use of troubleshooting tools, PowerShell, scripting, diagnostic tools, and log analysis to be used for root cause analysis, prevention and knowledge transfer
  • Deep understanding of client/server, networking, and Extensive hands-on experience with routers and switches, firewalls, network management tools with specific expertise in NGFWs from Cisco, Palo Alto, and Checkpoint
4

Experience For Overhaul Business Engineer Resume

  • Use your .NET or JAVA skills to support application integration work
  • Extensive hands-on experience with voice infrastructure including Avaya PBX, Cisco call manager, Telepresence, Jabber, PEXIP MCU, and Lync
  • Develop internal and customer facing business applications using the Mendix Rapid Application Development platform to the appropriate standards and procedures
  • Support innovation by developing application and technology ‘proofs of concept‘ – bring business and technology ideas to life
  • Facilitate workshops with the business to capture key requirements and create use cases and user stories
  • Troubleshoot program code, related objects, and documentation in order to resolve application issues
5

Experience For MS Lync / Skype for Business Engineer Resume

  • Quality check program code, related objects and documentation
  • Work with the business as and where required
  • Ensure that Continuous Integration and Continuous Delivery best practices are followed and maintained to support agile delivery of projects
  • Analyse programs to ensure that they efficiently use resources, and recommend appropriate changes as necessary
  • Have the ability to work under pressure in a, a times, frenetic environment
  • Diagnose and resolve connectivity and quality issues reported by MathWorks staff
  • Investigate Skype QoE data to identify and triage problems proactively
  • Participate in the evaluation and implementation of future unified communications technologies
6

Experience For Incident Response Business Engineer Resume

  • Maintenance and development of Lync Server/ Skype for Business/ Office 365 platforms
  • Management of server and application environment, system performance, service capacity and quality
  • Deployment and migration of Lync Server/ Skype for Business Server/ Office 365 solutions
  • Participation in projects and transitions of new services
  • Design solutions in a highly complex environment
  • Communications with executive level management
  • Collaborate with global teams across the entire globe
7

Experience For Lync / Skype for Business Engineer Resume

  • Designing, implementing and testing for Skype for Business Video Conferencing Solutions for existing sites, new sites and room upgrades. This includes hands-on implementation and working with other teams and vendors to configure network connectivity and other requirements
  • Support video conference and A/V deployments and support in a geographically distributed environment
  • Evaluation of end user devices (Skype phones, headsets, etc.)
  • Monitor multiple customer networks and systems
  • Takes ownership of call and employs established automated and manual processes to ensure a complete, expedient and high quality resolution to client service requests
  • Ensure correct client documentation
8

Experience For UC / Skype for Business Engineer Resume

  • Deploys patches to multiple customer networks
  • Microsoft Exchange 2010/2013/2016
  • Dell/WYSE WTOS Thin Clients
  • Network Architecture and QoS (optimized for real-time voice/video)
  • Fault-tolerant and Highly Available Architecture
  • Supports Business owners through developing end-to-end metrics and dashboards in order to deeply understand client experience, revenue and cost drivers, proactively recommending opportunities for improvement
  • Knowledge of TCP/IP networks
9

Experience For Business Engineer Labelling Resume

  • Create Project Charters
  • Adaptive and Innovative
  • Supports Business owners through developing end-to-end metrics and dashboards in order to deeply understand client experience, revenue and cost drivers, proactively recommending opportunities for improvements and supports business growth targets: revenue generation, operational/administrative effectiveness ensuring the quality of the Card portfolio is not at risk

List of Typical Skills For a Business Engineer Resume

1

Skills For Skype for Business Engineer Resume

  • Supports business growth targets: revenue generation, operational/administrative effectiveness ensuring the quality of the deposit portfolio is not at risk
  • 6) Ability to build harmonious, effective and responsive relationship with cross-functional and cross-geographical partners
  • In sales experience related to industrial products
  • Session Border Controller and media gateway experience (preferably Sonus/NET)
  • Experience with a Skype for Business Hybrid environment
2

Skills For Senior Business Engineer Resume

  • Experience with other unified communications platforms
  • Implement additional monitoring and reporting to ensure complete monitoring coverage of the Skype infrastructure
  • Provide technical support for SAESL overhaul activities including managing investigations on behalf of Rolls-Royce
  • Survey and develop the new distributors & customers with existing products offering, new products or customer specials in Non-Process segment
  • Analyze, design, and implement network solutions to meet the technical and business requirements of a highly evolving, growing company
  • Document user stories and where appropriate showcase prototyped working software as part of an agile way of working
  • Prepare and execute Unit, Smoke, Integration and Regression test plans and document the results using automated testing tools
3

Skills For Business Engineer for Japan BOW Resume

  • Provides feedback to Project Steering Committee on project status including milestones, risks and exceptions
  • 3) Target Operating Model - ensure the design of controls and solutions are in line with Target Operating Model
  • Target Operating Model - ensure the design of controls and solutions are in line with Target Operating Model
  • Office 365 implementation, migration, and administration – including Exchange, SharePoint, and Skype for Business Online as well as Hybrid scenarios
  • Create ‘Training Materials’ and ‘User Guides’. Well versed with tools like ABAP Query, and LSMW
4

Skills For Overhaul Business Engineer Resume

  • Expertise in the following Wealth Management Front Office Functional areas
  • Willingness to learn and ability to overcome challenges in rapidly developing technologies
  • Perform analytical, technical and administrative work in the planning, design, installation and support of
  • Keep sales to the existing customers in Non-Process segment
  • Support technically & commercially distributors involving in Non-Process segment
  • Act as the subject matter expert for Networking and Unified Communications to support business requirements
  • Lead major networking programs and strategic initiatives in the network security and unified communications
5

Skills For MS Lync / Skype for Business Engineer Resume

  • Respond to Production Support issues including some out of hours production support
  • As part of sprint planning activitivies conduct estimates for the level of effort required to implement new or changes to application functionality
  • Analyse and make recommendations for the need for system backup, security, restart/recovery procedure, load balancing & controls
  • Analyse and document the requirements and approaches to data conversion and data modelling
  • Enjoy problem solving and be able to take responsibility for a piece of work from start to finish
  • Cooperation and consulting with experts in other technical areas
  • Provides timely reporting on issues and track these issues through regular project meetings
  • VoiP, SIP and SIP trunking (Centralized, Local)
6

Skills For Incident Response Business Engineer Resume

  • Microsoft Exchange Unified Messaging
  • Expertise in the following Functional areas
  • Knowledge transfer to production services through documentation, training material creation and trainings
  • Functions as the first point of contact in receiving client requests for resolution
  • Lead troubleshooting sessions
  • Detailed knowledge in SAP Sales and Distribution, Materials Management process
  • Pre-assessment of change requests
7

Skills For Lync / Skype for Business Engineer Resume

  • Microsoft Windows Server 2008/2012/2012R2/2016
  • Microsoft Lync 2013 / Skype for Business Server 2015
  • Microsoft Active Directory / Group Policy
  • Exchange and Skype for Business design, deployment, and configuration best practices
  • Windows Server administration, implementation, and support
  • Knowledge in the areas of ABAP / debug knowledge would be a critical advantage
  • Analytical, able to think on feet and highly motivated in pursuit of the right solution for the business
8

Skills For UC / Skype for Business Engineer Resume

  • Any professional BA or PM e.g. BABOK, PMBOK based qualifications highly desirable
  • Financial and commercial management of engine shop visits, and work with the shop to identify mutually agreeable outcomes
  • Excellent written, organizational, and verbal communication skills as well as collaboration skills. Able to convey technical concepts to individuals without prior technical knowledge or understanding of topics
  • Able to coordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities
  • Leads detailed requirement phases of business initiatives by gathering, validating, and documenting requirements and design aspects of the product as well as determining reporting requirements to measure successful achievement
  • Handle multiple priorities under pressure
9

Skills For Business Engineer Labelling Resume

  • BS or MS in technical discipline or equivalent experience
  • Experience with Microsoft Lync Server 2013 and/or Skype for Business Server 2015, preferably in a multi-pool deployment
  • Manages, tracks, and resolves client escalations through deep analysis of root cause, making recommendations for immediate and longer term resolution
  • Develops and maintains Client Journey and process maps and completes in-depth analysis to identify process improvement opportunities, including job shadowing, procedure reviews, quality assurance/ICR reporting, call listening, SLA tracking, etc
  • Develops business Procedures and/or Job Aids for new system implementations or expanded capabilities and manages the business aspects of day-to-day operations with third party vendors
  • Develops and executes business-level testing including leading systems and acceptance testing and conducting Client Experience Acceptance Testing and develops criteria for and participates in the evaluation of third party vendors and software as well as due diligence exercises
10

Skills For Senior Skype For Business Engineer Resume

  • Responsible for the day-to-day business operations and escalations for RBC Banks Rewards program and develops and maintains Client Journey and process maps
  • Completes in-depth analysis to identify process improvement opportunities, including job shadowing, procedure reviews, quality assurance/ICR reporting, call listening, SLA tracking, etc
  • Working in very large international organizations
  • Develops operational Procedures and/or Job Aids for new system implementations or expanded capabilities
  • Detailed knowledge of Voice-over-IP protocols and codecs
  • Work with and escalate to higher support tiers. This includes the ability to troubleshoot and assist customers when problems are realized

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