Business Analysis & Reporting Analyst Resume Sample

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Yolanda Maggio
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Work Experience

Cib Business Analysis & Reporting Analyst Associate Mumbai
10/2017 - PRESENT
New York, NY
  • Design, Development and Delivery of Remit One Training and Communication materials to Domestic and International staff. Eleven (11) Domestic and four (4) International sites ,approximately sixteen-hundred (1600) associates
  • Coordination and communication of Remit One system and release outages. Acting liaison between Operations Sites, RIT ,UAT,OCM and Business Partners
  • Manage Standard Operations Procedures Committee, ensuring that the network is in compliance with Product, Legal and Risk Standards. Documenting, writing, editing and implementation of SOP’s
  • RORR: Manage and coordinate teams of highly skilled associates that provide support to the Remit One network on an as need basis
  • Be responsible for partnering with process owners to translate business requirements into reporting solutions
  • Work individually or as part of a project team to determine the best reporting solutions, present report mock-ups, assist developers in testing, act as a liaison between the report users and the developer to produce a viable final product
  • Trouble-shoot and resolve reporting issues/defects and answer questions from the business
  • Run, validate, and implement daily, weekly, and monthly reports that enable data driven business decisions
  • Prepares and distributes a broad variety of reports and provides data and management information for clients, internal and/or external audiences
Business Analysis & Reporting Analyst
11/2014 - 04/2017
Los Angeles, CA
  • Assist with Project Management activities consistent with the ATM Monitoring Group’s Non-OEM hardware servicing strategy
  • Review and/or change established business and operations problems, maintain issues log and manage report delivery
  • Gathers, inputs and manipulates data for complex business analysis within the ATM channel
  • Create Business Requirements for Fircosoft & GSM Operations Enhancements
  • Prepare a broad variety of reports and provide data and management information for clients, internal and/or external audiences
  • Manage the onboarding process for Sanctions Operations
  • Create Business Operations Production Verification Plans to support Production go-live
  • Review Test cases developed by UAT for ensuring business requirement are being tested
CIB Business Analysis & Reporting Analyst
11/2008 - 09/2014
Chicago, IL
  • Responsible for Business Requirements for Fircosoft & GSM Operations Enhancements
  • Analyze current business process to understand the business needs and to determine how to best fulfill those needs via system and process
  • Liaise with the Compliance, KYC Operations, Front Offices Sales, Risk and Privacy teams to ensure alignment and understanding of new KYC or user requirements. This includes running workshops to elicit their requirements
  • Preparation of wire frames to represent current and to-be UI
  • Preparation of process flows that demonstrate alignment of system functionality to the operational process
  • Perform demonstrations of the COLT system
  • Proficient in a single business discipline / function and the critical data driving the function
  • Maintains standards of financial control and budget management
  • Applies client centric approach to projects and team interactions


University of Mount Union
2003 - 2007
Bachelor's Degree in Finance

Professional Skills

  • Proven strong analytical and communication skills
  • Excellent communication skills, including clear business writing and effective speaking
  • Excellent analytical skills providing RCA and solutions in a multi-project setting
  • Strong writing and editing skills; innovative content generator, digitally savvy
  • Excellent listening skills in order to draw out key facts as they are being reported
  • Very strong relationship, leadership, interpersonal, and influencing skills
  • Advanced PowerPoint skills with demonstrated expertise telling a story visually

How to write Business Analysis & Reporting Analyst Resume

Business Analysis & Reporting Analyst role is responsible for excel, microsoft, advanced, analytical, powerpoint, business, database, presentation, finance, training.
To write great resume for business analysis & reporting analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Analysis & Reporting Analyst Resume

The section contact information is important in your business analysis & reporting analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Analysis & Reporting Analyst Resume

The section work experience is an essential part of your business analysis & reporting analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business analysis & reporting analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business analysis & reporting analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Analysis & Reporting Analyst resume experience can include:

  • Creating executive updates and marketing materials to effectively communicate the vision, priorities, approach and progress of the initiative
  • Problem solving, good critical thinking, and decision making skills
  • Solid requirement gathering skills to work w/various business SME’s
  • Experience managing Targeted Email: sending emails, pulling lists and evaluating effectiveness
  • Advanced Microsoft Excel skills including data extraction, graphing, macros and pivot tables
  • Intermediate Excel skills including pivioting, graphs etc

Education on a Business Analysis & Reporting Analyst Resume

Make sure to make education a priority on your business analysis & reporting analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business analysis & reporting analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Analysis & Reporting Analyst Resume

When listing skills on your business analysis & reporting analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business analysis & reporting analyst skills:

  • Strong analytical skills, including knowledge of database tools
  • Excellent communication skills, comfortable in an executive setting
  • Excellent verbal skills for frequent telephone contact with users of our services and coaching of phone analysts
  • Advanced Microsoft Excel skills with demonstrated expertise on pivot tables, charts, and look-ups
  • Experience with Excel and Powerpoint presentation preparation skills required
  • Strong interpersonal skills; able to collaborate well with everyone from operational staff to executive management

List of Typical Experience For a Business Analysis & Reporting Analyst Resume


Experience For Cib-business Analysis & Reporting Analyst Resume

  • Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy
  • Excellent MS Office skills, with special emphasis on Excel, PowerPoint, and Sharepoint
  • Strong presentation skills, proficient with Powerpoint
  • Advanced Microsoft Excel skills (pivot tables, macros/VBA, look-up functions, etc.)
  • BA experience - solid knowledge of Visio flowcharting and MS Office tools
  • Effectively manage projects and conduct successful meetings
  • Analyzing data to help drive the approach and prioritization for the initiative

Experience For CIB Business Analysis & Reporting Analyst Resume

  • Experience of working on projects which deliver business applications to operations teams including rolling out improvements to existing processes
  • Able to adapt quickly to new functional areas and/or concepts and to changing and or competing priorities
  • Individual and consolidated Roadmap status reporting and analytics
  • Strong proficiency with other Microsoft applications (PowerPoint, Access, Visio, Word)
  • Experience in gathering business requirements and to transform these into reporting specs for the development team

Experience For Cib-business Analysis & Reporting Analyst KYC Resume

  • In depth experience in business analysis, ETL, data modelling and architecture
  • In depth experience in SQL programming. Oracle, DB2 and/or SQL Server platforms desired
  • Experience in data warehousing concepts, terminologies and architecture
  • In depth experience in database design
  • Excellent team player who can work in a matrixed organization
  • Set priorities and meet deadlines and escalate as needed
  • Dashboard and data visualization experience with Tableau or Qlikview
  • Strong leadership qualities with the ability to influence others

Experience For Commercial Bank-business Analysis & Reporting Analyst Resume

  • Experience with strategy, analytics and project management
  • Problem/issue resolution skill
  • Driving work streams and teams through project leadership, organization and meeting management disciplines
  • Building business cases and justification with data to drive decisions
  • Develop, test, implement, and maintain reporting for data-driven decision-making
  • Support the USD Clearing system applications, including
  • Model scenarios to support decision-making

Experience For PWM Business Analysis & Reporting Analyst Resume

  • Gather requirements for reporting and Operations initiatives
  • Adopt new data technologies and integrate into existing information architecture
  • Prepares complex business planning analysis/reports
  • Complete all deliverables for the Reporting and Analytics team
  • Daily, weekly, monthly, and ad-hoc reporting
  • Conduct periodic reviews of procedure documentation and testing accuracy of reports (RAMP)
  • Participates in high-level business initiatives and assist with all levels of metric reporting

Experience For Commercial Bank Business Analysis & Reporting Analyst Chicago Resume

  • Analyze operational performance data for insight
  • Present findings to senior management
  • Create professional documents and presentations
  • Create professional documents to communicate insight
  • Analyze workflow processes for improvement opportunities
  • Lead and support operations improvement projects
  • Americas Cash Operations, which includes the USD Wire and ACH products

Experience For Compliance Operations Client Screening Business Analysis & Reporting Analyst Resume

  • Prioritize investigations and responses to regulatory inquiries and high priority complaints such as those received from the government organizations, FINRA, the SEC, or the Firm’s Executive Office
  • Support the team’s execution of the User Tool Control standards, methodologies, and procedures
  • Makes changes to established policies and required
  • Serve as liaison between the line-of-business partner, client services, operations, and architecture/development teams to effectively interpret business clients’ needs and create business solutions
  • Enforce the firm’s policies and procedures including the Code of Conduct, Sports & Entertainment Ticket Use Policy, Gift & Entertainment Tax policy, Anti-Corruption Policy
  • Conduct in-depth and detailed oriented contact strategy analysis to
  • Define, monitor, and report key management metrics; implement and manage scorecards and dashboards at the employee, team, and department levels
  • Engage with stakeholders to understand diverse reporting requirements and serve as a thought leader in simplifying the execution of data management and reporting processes, as well as metrics definitions

Experience For Resolution & Recovery Business Analysis & Reporting Analyst Resume

  • Capacity model for Global staffing
  • Develop and apply algorithms and models with ability to clearly explain them to Management, Operations, and Technology partners
  • Develop presentations for Senior executives
  • Articulate, confident and capable to communicate and influence Senior Executives
  • Analyze process documentation from multiple sources and recommend changes to drive consistency across the documentation
  • Manage and execute the employee engagement plan that includes and is not limited to

Experience For Ctpo Business Analysis & Reporting Analyst Resume

  • Process modeling: Analyze current business process (as-is) to understand the business needs and to determine how to best fulfill those needs via system and process (to-be)
  • Repeated and demonstrable experience in defining business requirements with the focus being on meeting business needs from an operational perspective rather than technical
  • As a Business Analyst - very proficient in Visio, flow charting and MS Office tools
  • An expert in bridging gaps between 2 disparate systems by data analysis, data/field mappings, knowledge of data
  • Knowledge of MS Office particularly in Excel (macros)

Experience For Cib F&bm Banking Operations Business Analysis & Reporting Analyst Resume

  • Sense for visual design with application to documents, presentations, data visualizations, and dashboards
  • Self-starter; able to deliver meaningful results with minimal direction
  • Learn complex business processes and new technologies quickly
  • Natural curiosity and interest in new data analytics methods and technologies
  • Plan, organize, and lead a project from inception through completion

List of Typical Skills For a Business Analysis & Reporting Analyst Resume


Skills For Cib-business Analysis & Reporting Analyst Resume

  • Intermediate skills and knowledge are required in the following
  • People management experience with 3 or more years of experience handling technology management (technical environment, technical analysts)
  • Having COLT Onboarding or CDD experience is an advantage
  • Enhancing the Customer Experience by being accountable for individual and team accomplishments while delivering an ever-improving customer service
  • Experience identifying issues, analyzing solutions and recommending these solutions to management for implementation

Skills For CIB Business Analysis & Reporting Analyst Resume

  • Demonstrated and consistent attention to detail, including proofing your own work to deliver error-free text
  • Advanced experience building and maintaining Dashboards as status reports
  • Experience supporting business telephony platforms such ACD call routing, and IVR
  • Develop effective working relations with your co-workers, peers and customers
  • Good Working Knowledge of SCRUM & Waterfall
  • Experience with story board writing

Skills For Cib-business Analysis & Reporting Analyst KYC Resume

  • Experience in data analytics or management reporting, preferably with a focus on operations process improvement
  • Experience gathering business requirements for initiatives
  • Data cleaning experience with Alteryx or other tools
  • Experience with Visual Analytics and das-boarding tools such as Tableau or Qlik tools
  • Demonstrated use of programming languages such as R or Python to perform statistical analyses and develop automated solutions to business problems
  • Advanced knowledge and experience using MS Office applications
  • Experience managing an intranet site; SharePoint site
  • Advanced SharePoint experience as an Administrator and Designer
  • Understanding or ability to learn basic database structure, querying, and programming concepts

Skills For Commercial Bank-business Analysis & Reporting Analyst Resume

  • Working Knowledge of Banking Operations
  • Understanding of agile methodologies and tools, including Scrum, Kanban, and JIRA
  • Sourcing appropriate documents for registration and licensing from Employees and Managers
  • Redesigning applications and workflows to continuously improve processes, data and information
  • Sourcing appropriate background documents and attestations for registration from Employees and Managers
  • Assisting in the administration of the Avaya CMS phone system by analyzing call center metrics and reporting on variances
  • Auditing and requesting phone analysts’ system access
  • Assisting in the administration of referrals including external requests from law enforcement
  • Identifying and celebrating success stories, significant achievements or individual contributions of team members

Skills For PWM Business Analysis & Reporting Analyst Resume

  • Auditing the daily work performed by the fraud operations analysts to confirm accuracy of data and proper written summaries
  • Assisting in the management and reconciliation of the department’s voicemail and email boxes
  • Ensuring compliance with the firm’s customer information loss prevention initiatives
  • Answering live calls when volumes cause calls to hold in queue
  • Entity Relationship Diagraming (ERD) or Information Engineering (IE)

Skills For Commercial Bank Business Analysis & Reporting Analyst Chicago Resume

  • Process-improvement focus during the development of target state Operational Model and global Strategic Processing platform
  • SQL Server: Reports Manager, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
  • Descriptive and predictive modeling
  • Firm understanding of business statistics and probability
  • Knowledge of banking and payment systems and their related risks
  • Data storage, integrity, reporting and analysis
  • Coordination with FINRA to process registration and continuing education requirements on a timely basis
  • Basic knowledge of Avaya CMS phone system
  • Basic knowledge of Call Center metrics

Skills For Compliance Operations Client Screening Business Analysis & Reporting Analyst Resume

  • Quickly identify and document pertinent facts in an accurate and abbreviated fashion
  • Substantiate facts and properly document them
  • Recognize customers’ expectations and meet them
  • Address behavioural and motivational issues within the group
  • OO design and concepts desired

Skills For Resolution & Recovery Business Analysis & Reporting Analyst Resume

  • Bank Compliance and Regulatory Requirements
  • Wire payments and SWIFT knowledge
  • Act as liaison for the business between GTI, ECCS, TS Technology, and call center vendors to resolve customer service impacts and concerns that are aligned with the existing Telephony infrastructure
  • Responding, as a call center supervisor, to internal and external escalated calls that require assistance or immediate reporting to GS&I’s investigative units
  • Evaluating multiple data elements in order to apply the proper decision rationale, determine the correct action warranted and properly route the inquiry or referral for further review
  • Analyzing multiple pieces of information to identify and articulate risk arising from unforeseen processing delays, potentially negative down-stream impacts, or situations requiring management’s immediate attention
  • Training new Analysts, monitoring for progress, performing audits of recorded calls and providing employee feedback to enhance future performance
  • Performing audits of recorded calls between phone analysts and clients to determine quality and conformity with established practices; providing follow-up coaching as warranted
  • Demonstrates the ability to deliver high quality, complex report writing and analytic solutions that meet user requirements

Skills For Ctpo Business Analysis & Reporting Analyst Resume

  • Significant experience in programming and software development
  • Experience with Crystal Reports, Oracle Reports, or similar tools
  • 3 – 5 years of supervisory experience is required
  • Create customized tools and applications to handle the specific reporting needs of the business
  • Understand business requirements and relate this to data and reporting design
  • Advanced knowledge of SQL and relational data base technology (Oracle)
  • Write Attachmate and VBA macros
  • Knowledge of computer software systems like .Net, ASP an asset

Skills For Cib F&bm Banking Operations Business Analysis & Reporting Analyst Resume

  • Global Sanctions knowledge, OFAC, UN,ETC
  • 3 – 5 years of analysis background and project management capabilities
  • Think strategically and help solve complex problems “solution finder”
  • Global Sanctions knowledge, OFAC, UN,Fircosoft
  • Payment Knowledge, SWIFT, FED, CHIPS
  • Knowledge of PEGA or Case Mgmt Tools
  • Work in flexible shifts is a requirement (EMEA, North America)

List of Typical Responsibilities For a Business Analysis & Reporting Analyst Resume


Responsibilities For Cib-business Analysis & Reporting Analyst Resume

  • High standards for integrity and ethical behavior
  • Research and analyze events to determine root cause
  • Creative with the ability to think outside of the box. Challenge Status quo
  • Inquisitive thinker with a curious, strategic mindset
  • In-depth knowledge of FINRA’s registration process (i.e. Series 6, 7, 24, 27, 63, 99, etc)
  • Think globally and strategically, and to plan and articulate local actions in support of strategic goals

Responsibilities For CIB Business Analysis & Reporting Analyst Resume

  • Coordination with State Insurance authorities and national Carriers
  • Oracle Reports Builder
  • Sanctions & Fraud

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