Bus Analyst Resume Sample

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Lessie Kunze
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Work Experience

Senior Bus Analyst
01/2016 - PRESENT
Houston, TX
  • Ensures that the design and integration of proposed system, software and hardware solutions leads to the development and growth of the business through effective use of technology. Integrally involved in ‘buy versus build’ decisions
  • Typically has 7 to 10 years of relevant technical and business work experience
  • Outstanding leadership and interpersonal skills to influence stakeholders from senior business leaders to IT staff
  • Experience within the retail industry
  • Outstanding communications skills; able to articulate complex technical topics for non-technical audiences
  • Strong understanding of business and IT strategy framework and techniques
  • Strong process design skills; knows how to apply process analysis, design tools and techniques
  • Project management skills; ability to multi-task and keep all projects on schedule
Bus Analyst
12/2011 - 10/2015
Chicago, IL
  • Certifications: None required; PMP, OMG certifications desired
  • Responsible for helping end-users with questions, problems, and implementation of solutions
  • Work with users across multiple businesses and locations to establish development priorities
  • Heavy support to the finance community across multiple levels - global, business unit and site
  • Recommends business process and information systems changes to satisfy business requirements
  • Prepares business cases to support development and/or purchase and implementation efforts
  • Ensures Sarbanes-Oxley compliance by participating in SOX efforts and internal audits
  • Ensures that the design and integration of proposed system, software and hardware solutions leads to the development and growth of the business through effective use of technology. Integrally involved in ‘buy versus build’ decisions
  • Highly competent in the development and use of SDLC artifacts, especially in analysis, design and test phases
Business Suppt Bus Analyst
01/2008 - 06/2011
Dallas, TX
  • Certifications: None required; CBAP, PMP, OMG certifications desired
  • Partner with the business functional teams in the development of business cases with cost and benefit analyses of alternatives for a proposed solution
  • Analyze applications, technologies, and business domains to fully understand the needs, problems, and opportunities. Assess the enterprise to identify capability or technology gaps that prevent it from meeting business objectives and achieving strategic goals. Utilize a working knowledge of internal capabilities and industry software trends to identify new solution opportunities
  • Determine and plan the approach/techniques to apply in the development of the solution options and build consensus towards a single solution. Assess proposed solutions to determine how closely they meet stakeholder and solution requirements
  • Assemble and organize the requirements documentation package to ensure they are effectively communicated, understood by, approvable and usable by stakeholders and solutions teams. Represent and articulate requirements in order to bring stakeholders to a common understanding. Resolve issues emerging from requirements elicitation and analysis
  • Create and maintain relationships between business objectives, requirements, and solution components by identifying and documenting the lineage of each requirement including backward/forward traceability
  • Assess readiness of the organization to make effective use of a new solution. Support business organizational change management efforts. Partner with stakeholders to evaluate functioning solutions to determine the value delivered to business goals and objectives. Identify opportunities for improvement


Fairleigh Dickinson University - Metropolitan Campus
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Strong interpersonal, client interface skills with demonstrated success working with customers, domain experts, production, software engineering
  • Good interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
  • Excellent independent writing skills
  • Strong communication skills (written and verbal) and the ability to interact with various client groups
  • Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems
  • Experience with principles of and environments supporting excellent customer service
  • Detail oriented with superior problem solving skills

How to write Bus Analyst Resume

Bus Analyst role is responsible for microsoft, software, design, excel, procurement, retail, finance, training, database, reporting.
To write great resume for bus analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bus Analyst Resume

The section contact information is important in your bus analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bus Analyst Resume

The section work experience is an essential part of your bus analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bus analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bus analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Bus Analyst resume experience can include:

  • Manage solution scope to ensure proposed requirements support business goals and objectives. Facilitate impact analysis process to evaluate proposed requirement changes
  • Solid computer skills, including Microsoft Outlook, Word, Powerpoint, and Excel
  • Demonstrate flexibility and willingness to support the changing needs and priorities of the department and organization
  • Intermediate or better skills with Microsoft Access, Word, and PowerPoint
  • 1) Chartered Accountants, MBA in finance with 2-3 years of working experience in financial planning, forecasting and variance/trend analysis
  • Verify/validate data from source to ensure accuracy of output

Education on a Bus Analyst Resume

Make sure to make education a priority on your bus analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bus analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bus Analyst Resume

When listing skills on your bus analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical bus analyst skills:

  • Evidence of experience exercising professional judgment and discretion
  • Manages expectations and effectively communicates to team members, stakeholders, as well as internal IT stakeholders and leaders
  • Quality Service: Demonstrates the ability to establish and maintain effective relationships with internal and external customers
  • Working towards or holding applicable industry accreditation or certification; or equivalent combination of education, training and experience
  • Work experience in a health care environment dealing with billing, coding, revenue cycles, compliance, or CDM type work
  • Conduct end-to-end testing of applicable processes, tools, procedures, and systems platforms to validate adherence to RFP / contract requirements

List of Typical Experience For a Bus Analyst Resume


Experience For Senior Bus Analyst Resume

  • Responsible for developing operational and clinical processes and identify technical solutions to deliver the outcomes
  • Recommend improvements for operational process and IT system and implement the enhancements while working closely with other functional managers
  • Work with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality
  • Support the creation of Test scripts & perform Test execution, if necessary
  • When needed, act as a Project Manager, with accountability for a related series of project deliverables
  • Communicate on behalf of the business, with external parties as required for projects
  • Journal Entries as required to perform financial transactions

Experience For Enterprise Bus Analyst Manager Resume

  • Serves as liaison between business and technology teams
  • Develops and conducts post implementation satisfaction surveys, advises management of results and recommends actions. Troubleshoots issues and resolves concerns as well as recommends necessary fixes
  • Lead requirements gathering, and document requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
  • Review, analyze and interpret contract and develop detailed business / technical requirements
  • Work with internal partners to identify resource requirements and/or create budgets and forecasts
  • Work with product stakeholders, subject matter experts and other relevant personnel to develop business requirements to support the development of software applications
  • Facilitate and participate in team-working sessions to elicit accurate information while also providing insights regarding product workflow, consistency, and usability to guide the design to a comprehensive solution
  • Participate in the design, development and implementation of processes to support the Business Analysis function within the Software Development Department
  • Work with the project team to develop and write clear requirements

Experience For Hdqc Lead Bus Analyst Catalog Resume

  • Communicate progress and issues to project manager and other project stakeholders
  • Prototype and analyze available technologies and industry standards as applicable
  • Estimate assigned work and meet established deadlines in a fast paced environment
  • Work with software development team to ensure continuous process improvement
  • Differentiate the business point of view from the technical point of view
  • Plan, design, research, write, and edit a range of documents, including user requirements, user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media
  • Run ‘Requirement gathering meetings’ with IT and business teams including medical and operational staff to identify business procedures and use cases and establish documentation needs for hardware and software
  • Analyze IT project requirements to ensure required documents are created and maintained
  • Collaborate with systems and development staff to collect and interpret technical information and create unified and consistent support documents like SOPs and Work Instructions

Experience For Senior Enterprise Bus Analyst Resume

  • Closest involvement with, and agreement from, the user community
  • Successful solution design and development
  • Evaluate and communicate departmental strategy to IT and business staff
  • Collaborate with the Lead User, or delegated member of the applicable business group, to create a User
  • Parallel with, solution design and implementation, as necessary
  • Maintain knowledge of the IT industry; analyze the abilities of tools and technologies, compare with the need of the

Experience For Lead Bus Analyst Resume

  • Business, then recommend potential solutions to managers within the business
  • That it incorporates previously-captured requirements, and includes tests or test steps that explicitly address each
  • Identify initial Business Case requirements & other pre-project activities (e.g., high-level requirements, project scope,
  • Understanding of graphical design and prototyping tools ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences
  • Maintain the Corporate and / or Local Standard CDM in compliance with regulatory agencies and applicable policies
  • Maintain current knowledge in applicable rules and regulations governing CDM and disseminates relevant information to the CDM team and other areas of the Revenue Cycle

Experience For Senior Bus Analyst / Business Analyst Resume

  • Interact with leadership, department managers and regional facility staff members regarding alignment and adherence to corporate standard, regulatory compliance and reimbursement issues
  • Responds to customer inquiries and requests professionally and is able to analyze revenue cycle questions and issues to resolution
  • Take initiative to identify system and / or operational problems and participate in the development of solution for improvement to billing functions for client facilities
  • Serves as a resource to EHR / implementation project team members
  • Responsible for business analysis for the implementation of enterprise registration and scheduling system. Responsibilities include discovery, design, conversion, testing, and/or any other components of the project life cycle
  • Coordinates with team to ensure execution of our framework for organizational change management
  • Assists implementation team in all phases of activation

Experience For Telehealth Clin & Bus Analyst Resume

  • Ensures processes are compliant with system policies across the organization
  • Detail oriented, highly organized and ability to present and disseminate complex information in an easily understandable manner to individuals at various educational levels
  • Participates in developing and delivering training programs for current and prospective users. Educates practice, site and corporate management on Heath-E operations and procedures
  • Performs system audits. Resolves discrepancies, as required
  • Conducts post implementation satisfaction surveys. Advises management of results and recommends actions. Troubleshoots issues and resolves concerns as well as recommends necessary fixes
  • Develop a comprehensive, cross-functional understanding of business processes, production systems, enterprise-wide data warehouses/sources, and departmental databases
  • Effectively collaborate with administration, billing and finance, as well as clinicians, nurses, and other clinical users to define needs, scope and objective of reporting. Goal to ensure that organizational and project goals are met

Experience For Fincl Ctrls Bus Analyst Senior Resume

  • Recognize that consistently meeting the organization’s expectations for exemplary customer service is a balance, taking note of the customer’s perspective in assessing the urgency of requests and subsequent response
  • Promote relationship building, using effective communication skills and superior service in the process of collaborating with, supporting, advising and educating customers and team members on the use of services, handling sensitive data and resolving incidents
  • Communicate clearly and effectively via email, letters and in person to teams and customers, utilizing appropriate methods of communication (ex: face-to-face vs. phone or electronic) to achieve desired results
  • Support and assist with planning, design, development, implementation, maintenance, and evaluation of ITBS operational support where/when needed
  • Understand and accept the need for change, cooperating in implementation of revisions, while constructively voicing concerns and proposing alternatives. Assist in the implementation of changes within established and changing deadlines
  • Work collaboratively with other technology and administrative departments within Student Life, Campus and Michigan Medicine
  • Typically reports to an HRS Client Support Manager
  • Identified user requirement
  • Travel is 50%+

List of Typical Skills For a Bus Analyst Resume


Skills For Senior Bus Analyst Resume

  • Is able to create and effectively deliver CDM-related educational materials
  • Strong appreciation for ensuring accuracy in all levels of financial reporting
  • Develop tools to track success and effectiveness against an initiative’s stated goals. Also assist product managers in setting appropriate goals
  • Perform prior authorization and utilization management as directed by the state
  • Experience in Salesforce.com administration or development
  • Own individual project deliverables in support of business transformation, and ensure effective implementation of tasks in a high quality manner
  • Work with internal and/or external partners to interpret contractual requirements in order to ensure effective problem solution and strategy implementation

Skills For Enterprise Bus Analyst Manager Resume

  • Broad business knowledge with full system development life cycle (SDLC) experience
  • Model processes to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in
  • As needed, review the Performance Qualification (PQ) document(s) prior to authorization and execution, to ensure
  • Strong knowledge of best practices for user interface design team
  • Strong proficiency in Microsoft Office (Word, Excel, Visio, Access, Outlook, Power Point)
  • Managing internal processes for quality checking and delivering required output of high quality on time
  • Understanding of current requirements elicitation, analysis, specification, and verification, and the ability to apply them in practice
  • Responsible for making CDM related decisions that require significant analysis and investigation with solutions requiring significant original thinking
  • Participate in activities with interrelated partners including project management, testing, support, training, technical, and interface associates

Skills For Hdqc Lead Bus Analyst Catalog Resume

  • Use creative problem solving and strategic thinking to prevent and solve simple problems, seeking help from others as appropriate
  • Communicate analysis including trends and opportunities to clients and the business both verbally and through writing
  • Familiarity with MiChart, including Reporting Workbench, Clarity, &/or Michigan Medicine Data warehouse (HSDW) repositories
  • Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the
  • Develop and maintain smooth, cooperative working relationships, using formal and informal networks to accomplish tasks and objectives
  • Assists or gathers requirements using a variety of basic techniques, such as interviews, surveys, and historical data
  • Understands and employs fundamental concepts, practices, and procedures relating to hospitals, clinics, healthcare facilities and their operations

Skills For Senior Enterprise Bus Analyst Resume

  • Possesses a structured, process-oriented problem solving mentality
  • Collaborate with various divisions at the exchange to implement CME Group’s pricing strategies
  • Analyze client’s existing operations to identify pain points, inefficiencies and any unmet business needs
  • Actively participate in a team environment, recognizing opportunities to help the team complete project goals
  • Participate in testing tasks as needed to ensure code meets requirements
  • Plan entire product documentation sets, including content and structure
  • Create prototypes and simulations to provide an accurate, graphical user interface representation, thereby facilitating
  • Collaborate with Global IT Solutions functional groups by adhering to established processes to ensure that business

Skills For Lead Bus Analyst Resume

  • Knowledge of process engineering and process improvements
  • An insurance-related certification (e.g., FLMI, CLU or related industry designation) is not required, but helpful
  • Work independently and meet multiple deadlines
  • Work in a diverse environment with sensitivity to intercultural differences
  • Anticipate problems and confidence to initiate appropriate action and response

Skills For Senior Bus Analyst / Business Analyst Resume

  • Typically reports to Operations Process Manager or Business Manager
  • Support providers' claim inquiries
  • For semi-complex requests/projects, performs analysis of business and user needs, constructs requirements documentation, translates requirements into proper system requirement specifications, and reviews requirements and specifications with internal and external stakeholders
  • Enthusiasm for working with technical teams producing complex solutions
  • Defines quality attributes and/or develops basic test scenarios to support unit and functional testing
  • Conducts requirements peer reviews; evaluating clarity, conciseness, comprehensiveness, and appropriateness of specifications
  • Understands with legal aspects of information systems, such as HIPAA, SOX, PHI, Medicare Fraud, Waste and Abuse
  • Applies general industry and regulatory compliance knowledge to the benefit of the business

Skills For Telehealth Clin & Bus Analyst Resume

  • A background in technology is desirable
  • An ability to interpret technical requirements and produce broadly understandable translations
  • Intermediate or better level of proficiency with Excel
  • Knowledge of business operations and in-house business systems
  • Understand IT projects and concepts as they relate to high-level business objectives, and ability to present those concepts to both IT and non-IT audiences in a concise and easily-understandable manner
  • Knowledge of MS4, InVision, Cerner, and / or Meditech
  • AHIMA or AAPC Certified medical coder
  • Competency with business software and computer applications, including enterprise-wide database software, Microsoft Office applications (Word, Excel, PowerPoint) and Google suite

Skills For Fincl Ctrls Bus Analyst Senior Resume

  • Familiarity with additional software applications and query tools such as Tableau, HSDW, Qualtrics, etc
  • Familiarity with U-M policies, procedures, and organizational structure
  • Familiarity with U-M Student Life policies, procedures, and organizational structure
  • In technology is desirable
  • Be a team player and collaborate

Skills For Business Suppt Bus Analyst Resume

  • Partner with stakeholders and be the liaison between business and Informatics
  • Develop innovative ways to improve or otherwise change operations, leveraging technology, best practices, and regulatory knowledge in collaboration with Foresight colleagues and clients
  • Supporting Material Logistic Specialist Scorecard process
  • Implement new business processes and organizational changes while minimizing disruption to day-to-day business operations
  • Prepare various documents such as status reports, process maps, SOP impact assessments, training materials and user manuals
  • Develops and delivers training programs for prospective and current users
  • Ensures that processes are compliant with System policies, applicable laws and contractual bargaining agreements
  • Develop detailed requirements and technical solutions using Salesforce.com platform / technology
  • Support or lead client workshops in support of business change

Skills For Technical BUS Analyst Lead Resume

  • Project Creation in SAP
  • Support ICC Billings to Regional Units
  • Support of Audits as requested
  • Event creation: The team record and manage security, pricing and event information. They assimilate and prepare the data they receive and transfer it to other BNY Mellon systems
  • Event processing: Mandatory & Voluntary Corporate Actions processed across both GSP & CMS platforms for the UK, Irish, Dutch, Swiss, Austrian, Serbian, Slovenian and Southern European markets
  • Enquiries: Team deals exclusively in Corporate Action queries from both internal and external clients on the GSP & CMS platforms
  • Market Support group: Primarily responsible for response input and client chasing on all Corporate Actions, in addition the team carries out tasks to support the processing teams

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