Branch / Operations Manager Resume Sample

15 votes
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Hilbert Hodkiewicz
88057 Walker Prairie,  Phoenix, AZ
+1 (555) 330 6662

Work Experience

Branch Operations Manager
03/2018 - PRESENT
Los Angeles, CA
  • Communicate, implement and ensure compliance with firm operational
  • Financial: (e.g.: Credit Limit, Location Coverage, Customer/Revenue base/Cross Sell)
  • Accountable for performance and profit and loss results of branches
  • Manages managers who exercise significant latitude and independence
  • Ensures efficient management of staff schedule and operations
  • Oversees the process of setting inventory level targets to meet customer and sales expectations
  • Plans for future needs and monitors production/manpower levels to ensure continued efficiency
  • Reviews plant/ branch/ area/ product reports and provides executive management with analysis and recommendations for business improvements based on such analysis
BCU IT Branch Operations Manager
03/2014 - 09/2017
Phoenix, AZ
  • Performs customer site visits and handle issues that are high impact and/or are elevated for resolution
  • Ensures alignment of area's priorities with broader organizational initiatives
  • Sets culture and tone for area of responsibility
  • Involved in setting organization's timelines and business objectives
  • Interacts frequently with internal and external management concerning projects, operational decisions, scheduling, etc
  • Accountable for performance and profit and loss results of branches and/or plant
  • Oversee Bankers Insight (branch goals, on-boarding, KPI’s)
  • Manages the branch operations personnel in accordance with company policies by hiring, training, motivating, planning and directing work, managing performance and resolving associate issues so that assigned performance targets are met or exceeded
  • Develops capital expenditure budget and coordinates capital expenditures once proper approvals have been received
Branch Operations Manager Busia
10/2010 - 02/2014
San Francisco, CA
  • Monitors fiscal performance of the branch compared to budget
  • Assist the national operations team with user testing and corporate initiatives as needed
  • Use expertise to give procedural input and provide other insight to the national operations team as needed
  • Responsible for the payment of all bills and donation payments for the branch within approved limits
  • Approves all inventory returns
  • Reviews and approves credit invoices
  • Coordinates with the customer financial services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas
  • Basic knowledge of diesel engines and pumping equipment


DeVry University - Pomona Campus
2004 - 2009
Bachelor's Degree in Business Administration

Professional Skills

  • Planning and organizational skills, as well as good written and verbal communication skills
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate
  • PC Skills including Keyboard skills
  • Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating
  • Demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques
  • Excellent customer service skills include being competent, accurate, responsive and engaged
  • Multi-task, prioritize, follow-up to ensure deadlines are met. Intermediate problem solving skills

How to write Branch / Operations Manager Resume

Branch / Operations Manager role is responsible for customer, interpersonal, software, security, training, negotiation, shipping, credit, purchasing, recruiting.
To write great resume for branch / operations manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Branch / Operations Manager Resume

The section contact information is important in your branch / operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Branch / Operations Manager Resume

The section work experience is an essential part of your branch / operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous branch / operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular branch / operations manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Branch / Operations Manager resume experience can include:

  • Utilizes partners effectively; allocates decision-making and other responsibilities to the appropriate employee
  • Effectively communicate, orally and in writing, and present information to top management, customers, vendors, employees and the public
  • Communicate effectively both orally and in writing with program staff, local health departments, contractors, the public, and office management
  • Prioritize and handle multiple priorities simultaneously, meet time-sensitive deadlines and remain focused and organized
  • Effectively communicate and coach to company requirements
  • Developing and maintaining strong relationships with other Branch Operations Managers and other key stakeholders in the business and the wider AJG community

Education on a Branch / Operations Manager Resume

Make sure to make education a priority on your branch / operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your branch / operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Branch / Operations Manager Resume

When listing skills on your branch / operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical branch / operations manager skills:

  • Customer service oriented and good problem solving skills
  • Excellent interpersonal, influencing and change management skills
  • Excellent communication and collaborative work skills
  • Strong situational awareness skills
  • Negotiate contracts; solid presentation skills
  • Demonstrate leadership courage and effectively manage and redirect low performers

List of Typical Experience For a Branch / Operations Manager Resume


Experience For Branch Operations Manager Resume

  • Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues
  • Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
  • Previous experience with oil & gas process equipment experience
  • Experience and understanding operational metrics including compliance and quality assurance, client service standards and business planning and budgets
  • Establish and maintaining effective working relationships

Experience For BCU IT Branch Operations Manager Resume

  • Experience within banking, insurance or financial services would be viewed favourably
  • Responsible for delivering quality products, on time, and in a cost effective manner
  • The requirements listed below are representative of the knowledge, skill, and ability required
  • Encourage staff to leverage the power of the organization, through effective navigation
  • Establish and maintain strong relationships with key partners (Sales, Strategy, etc.)

Experience For Banking Branch Operations Manager Resume

  • People leadership experience desired
  • 4+ yrs business experience
  • Demonstrates high integrity, honesty and trustworthiness
  • Ensures all branch activities are prioritized and accomplished in a timely manner per company policy and procedure
  • Sales and operational experience
  • Previous management experience in sales and service environment

Experience For Branch Operations Manager Busia Resume

  • Oversee and exceed expectations for productivity, workflow, sales growth and customer experience
  • Enior-level experience, preferably in distribution operations, sales or customer service
  • Assisting team leaders and senior staff in developing and maximising the teams capability and aiding team succession planning
  • Analysing and monitoring sales performance and results and being involved in action planning to achieve targets and growth
  • Multitasking, mechanically inclined, and highly organized
  • Interfacing with sales, drivers and management to best service our clients and our company
  • Willing to live in Mexico

Experience For Injury & Violence Prevention Branch Operations Manager Resume

  • Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance
  • Responsible for maintaining production forecasts and scheduling including revenue forecasts and budgeting
  • Oversee local branch payroll administration, including ensuring all sales commissions and bonuses are being paid correctly
  • Serves as the location’s training coordinator regarding SAP, PC, products, and policy and procedure training related issues
  • Supervise loading and unloading of equipment and materials ensuring compliance with safety, FMCSA and Federal/local DOT regulations
  • Participate in hiring, retaining and developing team members and leaders
  • Ensure Money Laundering & Suspicious Transaction Reporting Procedures are being followed
  • Adhere to fraud prevention controls while continuously assessing and improving mitigation tactics

Experience For Worldpac Branch Operations Manager Resume

  • Coordinate counter maintenance/merchandising/promotional activity with merchandising manager
  • Negotiate pricing and issues with vendors in conjunction with local & company purchasing
  • Assists with the development of and adheres to branch budget, including controlling expenses
  • Serve as a source for developing and evaluating managers and other senior-level staff
  • Use coaching as the primary conduit to higher levels of capability of each team member
  • Serve as primary liaison with Human Resources department and Division Accounting department on related areas
  • Six Sigma Certification or similar training
  • Manage the level of service quality to ensure high quality customer satisfaction with all aspects at branch banking
  • Assist in day-to-day operations of the branch to include filling in for customer service representatives, clerical, warehouse, etc

Experience For Branch Operations Manager, Nelspruit Resume

  • Proficient at using business systems
  • This is a float position covering the Boston Downtown area, based in Boston, MA
  • This is a float position covering the Greater Boston area, based in Dorchester, MA
  • This is a float position covering the Route 95 area, based in Methuen, MA
  • Manage collections process, maintain overall responsibility for outstanding invoices, manage internal audit process as necessary
  • Oversee all operational procedures for the branch (i.e. driver movements, asset management, repairs, maintenance, billing)
  • Plan and conduct weekly training meetings for operations staff (drivers, inventory center team, dispatch and operations coordinator)
  • Manage labor, maintenance and repair costs while maintaining product quality

Experience For Branch Operations Manager, NAS Resume

  • Apply correct measuring protocol for each work type
  • Manage all aspects of the CSC’s profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention
  • Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations
  • Develops and/or reviews proposals for purchasing equipment
  • Supervises all inventory modifications using the reason codes in SAP
  • Provides leadership during the location’s annual inventory process and with the Inventory committee
  • Coordinate the delivery and pick up of sales and rental equipment. Receive calls from customers concerning equipment or delivery related problems
  • Supervise housekeeping and organization of equipment and accessories in the branch yard to ensure the safety of personnel and efficiency of service

Experience For Am-jpms Chicago Branch Operations Manager Resume

  • Responsible for safe guarding the employees and environment of the facility
  • Supports training functions of all employees
  • Responsible for assuring quality of workmanship and final product acceptance
  • Manage time keeping and attendance records
  • Assist with employment recruitment and hiring
  • Work closely with the Branch Manager in all facets of the operation while overseeing the Mexicali and Tijuana locations
  • Rotate training throughout all core branch functions – Warehouse, HR, Sales and Customer Service
  • Ensures safety training compliance and oversees safety requirements for branch personnel

Experience For BB&T Securities Branch Operations Manager Resume

  • Ensures compliance in all federal, state, and locals laws pertaining to employment, safety, and DOT regulations
  • Oversees material handling and delivery operations
  • Actively solicits and engages diverse groups in program planning and development
  • Moderate lifting up to 90lbs
  • RBC Wealth Management – PH&N Investment Counsel (“PH&N IC”), Managing Director
  • Direct reports include all Support Staff (PMA, PCAs, WPCs, PAs, AAs, Receptionist, Filing Clerk)

List of Typical Skills For a Branch / Operations Manager Resume


Skills For Branch Operations Manager Resume

  • Strong people management, good communications, and interpersonal skills
  • Effective leadership, motivational, organizational and communication skills
  • Effective interpersonal skills with customers, employees, and management team
  • Demonstrated technical and project management skills
  • Initiative and organizational skills to organize workflow and coordinate activities
  • Possess the skill set to manage multiple priorities with ease
  • Demonstrated ability to build and continuously motivate highly effective teams
  • Experience in the industry with management experience

Skills For BCU IT Branch Operations Manager Resume

  • Prior experience in a retail environment
  • Demonstrated teaming, partnering and leveraging abilities, including cross-business working relationships
  • Provide strong leadership through coaching and mentoring with a focus on customer service
  • Banking working experience
  • Experience with state budget and contracts systems and the corresponding software (NCAS, XTND)
  • Experience in a banking hall environment in multiple functions
  • F.7 with at least 7 years retail banking experience

Skills For Banking Branch Operations Manager Resume

  • Intermittent supervision of work, depending on experience
  • Two years of relevant, professional experience in Libraries providing customer service or a Master’s of Library & Information Science
  • Previous business management experience, including direct P&L responsibility
  • Experience with driving digital sales and initiatives is desired
  • General supervision of work, depending on experience
  • Branch Manager’s Course, and the Effective Management Seminar within 18 months of becoming licensed as a Supervisor
  • Supervisory background or equivalent experience

Skills For Branch Operations Manager Busia Resume

  • Branch office support experience
  • Completion of BA or BS in business, technology, operations management or related field or equivalent experience is required
  • Delivery and/or distribution, sales and general management experience desired
  • Experience with process improvement/continuous improvement initiatives is desired
  • Experience in or knowledge of insurance, securities or financial services providers helpful

Skills For Injury & Violence Prevention Branch Operations Manager Resume

  • Bring out the best of branch’s personnel by providing training, coaching, development and motivation
  • Motivating, developing and directing people as they work, identifying the best people for the job
  • Managing day-to-day recruiting and dispatching operations for the branch
  • Participating in strategic planning for the branch and market
  • Delivering exceptional customer service to our valued clients and drivers
  • Assuring that all commitments are delivered upon consistently

Skills For Worldpac Branch Operations Manager Resume

  • Presenting & Communication Information
  • Coping with Pressure & Setbacks
  • Managing one’s own time and the time of others
  • Being able to persuade others to change their minds or behavior
  • Ensuring regulatory and procedural compliance
  • Ensuring service excellence to enhance portfolio, control retention and better cross sell
  • Understanding of KYC norms
  • Playing a very hands-on role in all daily branch operations

Skills For Branch Operations Manager, Nelspruit Resume

  • Knowledge of all types of banking services, including consumer, business lending, and credit administration
  • Manage staff, which includes training, delegating work assignments and evaluating work performance
  • Acts as a liaison between corporate branch processing, underwriting, compliance, closing, and delivery
  • Exercise independent judgment in problem solving and decision making
  • Oversee the scheduling of delivery vehicles for servicing and inspection
  • Self-starter, able to work well independently in both identifying issues and implementing solutions

Skills For Branch Operations Manager, NAS Resume

  • Rotational training between all departments in the banking hall
  • Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering
  • Manage inventory for branch, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals
  • Thorough overall understanding of banking
  • Promotes the securing of PSA scope expansion, L&M growth and change orders. Minimizes installation back charges, equipment CCOQ’s and customer call backs
  • Time Management – Managing one’s own time and the time of others
  • High level of working knowledge of all the Bank’s retail products, procedures and policies
  • Thorough understanding of all Retail operational processes

Skills For Am-jpms Chicago Branch Operations Manager Resume

  • State Licensing is required by some states
  • Manage the Repair Shop including Manual Machinists
  • Oversee the activities of the Dispatcher and ensure accurate and timely processing of orders, deliveries and pick-ups
  • Maximize fleet availability by ensuring maximum shop productivity
  • Assist in answering phones and inside rental and sale inquiries
  • Knowledge and understanding of state requirements and regulations
  • Proficient in all aspects of a branch, including title, escrow, closings, policies, etc
  • Expert-level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls

Skills For BB&T Securities Branch Operations Manager Resume

  • Use sound judgment in executing core job responsibilities; provide guidance to resolve issues of moderate complexity
  • Successful track record in managing budgets and/or P&L responsibility
  • If foreigner, working permit for the European Union
  • Moderate lifting (up to 90 pounds)
  • Education or Training Equivalent to: BA/BS preferably in business administration, finance or related field

List of Typical Responsibilities For a Branch / Operations Manager Resume


Responsibilities For Branch Operations Manager Resume

  • Demonstrate authenticity and create trust as a leader, by understanding each employee as an individual and using a customized approach to motivate higher performance
  • Identify and recruit top talent, by maintaining an active talent pipeline. Work with HO partners to enhance the on-boarding experience and high impact early training
  • Strong leadership, change management and supervisory skills
  • Additional securities industry experience and previous supervisory experience
  • Demonstrates knowledge of organizations business practices, issues faced, and problem resolution
  • Graduates with 6-8 years experience
  • MBA with 4-6 years experience

Responsibilities For BCU IT Branch Operations Manager Resume

  • Skilled in de-escalation techniques
  • Review resource allocation to ensure successful delivery of priorities. Identify any obstacles and issues together with recommend actions
  • Interfacing with the sales and operations staff and management to best service our clients and our company
  • Oversees daily invoicing for warehouse inventory and direct billing
  • Maintain proper teller and vault cash levels including ordering coin and currency
  • Encourage the creation of individual employee development plans. Ensure RBC campus is leveraged to provide tailored training programs
  • Develops strategy to be single-source supplier of all fluid sealing products for customers and administers program to attain company’s strategic position
  • Provide market information back to Houston as to the Company’s competitive position, new trends, pricing, new Customer needs and value-added services
  • Develop strategy for increasing capacity within service center to support service and repair on multiple Xylem product lines

Responsibilities For Banking Branch Operations Manager Resume

  • Perform audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
  • PD team member training
  • Branch system user training
  • Systems administration and super user training
  • Front end demat and trade document processing
  • Disseminates pertinent program and guideline information to branch staff and facilitates training for specialty programs
  • Reviews suspense conditions; suspense’s for shipping for branch loans; and precloses QC trends with staff to improve loan quality

Responsibilities For Branch Operations Manager Busia Resume

  • Ensure offices within the region are kept current on changing policies / administrative procedures
  • Assist the MD in ensuring account documentation is current and actions taken by regional teams
  • Perform data entry in a computer and extract information regarding customers’ orders
  • Perform heavy work, routinely lifting 25-60 lbs
  • Utilize Talentlink as the primary bi-annual performance evaluation conversation with each staff member
  • Represent PH&N Investment Counsel with RBC partners

Responsibilities For Injury & Violence Prevention Branch Operations Manager Resume

  • Create a collaborate team culture and imbue the workplace with a sense of fun
  • Perform delegated supervisory functions, approvals and authorizations for the platform
  • Ensure branch operations staff are aware of branch goals and ensure all KPI targets are met or exceeded
  • Frequent review and evaluation of branch procedures in order to locate inefficiencies and apply improvements when needed
  • Review financial information and adjust operational budgets to promote profitability
  • Manage accounts receivable and inventory in accordance with corporate objectives
  • Manage relationships with external partners/vendors

Responsibilities For Worldpac Branch Operations Manager Resume

  • Assist Branch Service Manager and Branch General Sales Manager with employment issues within their departments
  • This is a Float position in the MIddlesex North area based out of Somverville, MA
  • This is a Float position in the Metro New Jersey area, based out of Springfield, NJ
  • This is a float position in the Metro New York area, based out of Brooklyn South, NY
  • Provide information to Manager and Houston as required, for forecasting targeted business, changes to annual forecast, how we can convert particular business, what we don’t have, etc
  • This is a float position in the Metro NJ area, based out of Northern NJ West
  • This is a Float position in the Metro New York area, based out of Queens/Long Island, NY

Responsibilities For Branch Operations Manager, Nelspruit Resume

  • This is a float position in the Metro NJ area, based out of Linden, NJ
  • Leading the operational efforts for the Branch’s market. Specific areas include logistics, customer service, contracts, billing, receiving, accounts payable, purchase orders, and safety
  • Develop strategies and tactics for identifying and implementing “best practices” for the branch, including identifying areas for cost savings or process improvements
  • Complete daily, weekly, and monthly reporting requirements
  • Manage the fleet vehicle maintenance program, complying with internal and external vehicle regulations

Responsibilities For Branch Operations Manager, NAS Resume

  • Manage and maintain safety and DOT training and compliance for the branch
  • Develop relationships with key customers and vendors for the company
  • Ensure the safety and security of staff, property, vehicles, and customer information
  • Ensure the completion of all daily logs and paperwork (i.e. fill, plant, delivery logs and tickets etc.)
  • Follow up and ensure preventive maintenance (PMs) and repair work on equipment is completed
  • Responsible for monthly inventory count of assets and reconciliation process
  • Recruit, interview, on-board, train, and develop talent
  • Understands the importance of detail and accuracy
  • Affects change, when necessary, in collaboration with the management team

Responsibilities For Am-jpms Chicago Branch Operations Manager Resume

  • Works with Product Managers to manage pricing matrix and sales team to manage contracts including customer specific matrices and Special Pricing Agreements (SPAs)
  • Manage branch inventory status
  • Reconcile inventory discrepancies and adjustments daily
  • Prepare branch budgets and forecasts
  • Develop business plans for branch operations
  • Address, mediate, and resolve customer concerns, complaints, and issues
  • Interact regularly with customers
  • Support the sales team and counter as necessary
  • Conduct performance evaluations and address branch personnel issues

Responsibilities For BB&T Securities Branch Operations Manager Resume

  • Interview & hire applicants for branch positions
  • Coordinate & complete annual inventory
  • Develop capital expenditure plan
  • Manage branch sales performance, business plans, customer service levels, and status of branch projects in coordination with District Operations Mgr. & District Sales Mgr
  • Manage branch warehouse operations

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