Branch Operations Resume Sample

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Lindsey Hegmann
55128 Kattie Brooks,  Boston, MA
+1 (555) 754 3550

Work Experience

Branch Operations Specialist
01/2017 - PRESENT
Houston, TX
  • Checking that all trades are booked in the global risk system in a timely and accurate manner by checking the trading system matches against the trader’s recap, liaising with the broker or direct with the sales force or counterpart
  • Communicates clearly and directly with branch staff and the Retail Sales Manager concerning the branch’s performance on operational tasks and holds them accountable against the standard process or procedure
  • Accountable for all performance of central Branch Ops team for London, ensuring high quality and consistent delivery of all operations services and support across the London network
  • Inspiring and developing a highly valued and high performance branch operations support team, owning and supporting the development of talent throughout the team. Providing coaching to improve performance and/or suitable learning opportunities
  • Taking ownership for delivery of `BAU` change programmes within the business. Working In partnership with the relevant functions including the Lettings and Sales Support, IT, Change, Finance, Compliance and Marketing to deliver new technology, process and capabilities that enhance business performance and deliver a UK-leading customer experience
  • Play a key role in supporting the long-term Applications and IT strategy aiming to provide our people the very best tools to do the job and agile business systems that provide a competitive edge to Countrywide versus the wider market
  • Taking responsibility for the start-up, re-location and closure of offices. Dealing with the assessment and management of acquisitions and divestments
  • Perform heavy work, routinely lifting 25-75 lbs
Branch Operations Operator
11/2012 - 07/2016
Phoenix, AZ
  • Develops and directs high quality member engagement strategies and programs which support branch and association goals and strategies. Establishes plans for the expansion of programs and services, in harmony with overall YMCA objectives and the leadership team
  • Fosters a climate of innovation to develop member focused programs which support Y mission, goals and strategies
  • Builds bridges within the community so that all segments of society have access to the Y
  • Effectively communicates community benefit and the Y’s impact for all stakeholders (e.g., staff, volunteers, members, and community leaders) develops positive working and collaborative relationships with other organizations, businesses, and governmental entities
  • Ensures risk management policies, procedures and practices are in place and executed
  • Utilizing Listen First skills, engage in active listening with members in order to build relationships, understand individual’s goals and interests and take the initiative to assist in the achievement of those goals
  • Knows and follows Branch Operations Standards. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. Completes compliance and other assigned technical/operations training on time
  • Performs as the IBS Teller Insight Branch Administrator. Updates profiles for users, assigns authority, performs other IBS Teller Insight Administration tasks
Scotiamcleod Assistant Branch Admin\branch Operations Assist
06/2007 - 10/2012
Los Angeles, CA
  • Prolonged standing, up to 8 hours, frequent bending required
  • Reviews COLD reports
  • Complies with Citibank policies and procedures to ensure safeguard of Citibank's and customers’ assets
  • Experience leading, influencing and developing a cohesive staff team, program innovation and expansion and member acquisition, engagement and growth
  • Proven background in building relationships, successful staff development, solution focused problem solving skills, program management and experience to working with diverse populations
  • Recruits, hires, trains, develops and directs diverse staff and volunteers. Holds others accountable for equitable staff hiring, promotion, and development. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Guides others on how to strengthen knowledge, skills, and competencies that improve organizational performance
  • Manages the budgeting process so that resources are devoted to top priorities and strategic objectives. Ensures operating budgets meet or exceed targets. Recommends adjustments to the budget to assure a balanced operation and submits reports on current operations


Benedictine University - Naperville Campus
2002 - 2007
Bachelor's Degree in Business Administration

Professional Skills

  • Strong PC skills including Microsoft Office with emphasis on Word and Excel as well as database systems
  • Re-priorities and allocate resources across multiple priorities with varying levels of complexity
  • Good Team-player with interpersonal and communication skills
  • Experience in the Retail Banking environment leading and supervising a team
  • At least 8 – 10 years experience in the Retail Banking environment leading and supervising a team
  • Proven ability to lead and embed change, including working with a diverse group stakeholders at all levels of the business
  • Previous experience of successfully leading significant operations within a highly customer centric service or retail industry environment

How to write Branch Operations Resume

Branch Operations role is responsible for database, software, retail, finance, credit, securities, training, compensation, trading, reporting.
To write great resume for branch operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Branch Operations Resume

The section contact information is important in your branch operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Branch Operations Resume

The section work experience is an essential part of your branch operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous branch operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular branch operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Branch Operations resume experience can include:

  • Understands the banks security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities
  • Monitors and maintains established levels of cash in the branch. Determines what needs to be ordered and/or shipped. Supply and verify cash to and from customers, Relationship Specialists, and other branches
  • Experience in leading a team and at least 5 years working experience in a customer facing role
  • Participates in developing, implementing and evaluating branch operations’ effectiveness which includes work processes, systems and procedures
  • Ensure effective Service Delivery across the network
  • Lead efforts that result in remarkable client experience

Education on a Branch Operations Resume

Make sure to make education a priority on your branch operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your branch operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Branch Operations Resume

When listing skills on your branch operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical branch operations skills:

  • Experience in the welding industry and/or sales, preferably both
  • Experience in industry
  • Brokerage/Investment Industry Experience
  • Five or more years of YMCA (or related) membership and program management experience
  • Strong leadership ability to lead all functions to deliver a common objective
  • Operational experience within business would be advantageous

List of Typical Experience For a Branch Operations Resume


Experience For Branch Operations Specialist Resume

  • Collaborate with the Retail Sales Manager and Banking Center Managers to ensure effective and efficient operational functioning of assigned banking centers
  • Maintaining of all incoming mail logs, check deposit logs, Tampa Pouch log, and Holdover log
  • Ensuring that all regulatory, statutory and compliance standards are met
  • Focusing on self assessment of branch transactions/processes
  • Complying with the escalation process on TOD’s
  • Understanding of various report from CCP ( CCIL) i.e. funding, trade matching & its status, margins, default fund etc

Experience For Head of Branch Operations Resume

  • Processing, Verifying and Settlement of Forex & Futures Trades executed by Front office traders & Sales
  • Completion of monthly, quarterly, semi-annually, annual MCA testing for all branch operations and credit operations responsibilities within role
  • 11) Audits – responsible for internal and external audit co-ordination and remediation of audit points involving Operations
  • 14) Key Control testing (KCT) for regulatory reportings, payments, Suspense Accounts, FATCA, CRS
  • 18) CRS reporting, issues, reviews and queries
  • 22) Coaching and guidance of Junior team members
  • Ensure regulatory reporting’s on the Trade front (XOS, BEF, EBW etc) are carried out in a timely manner in accordance with the regulatory guidelines
  • Drive deployment of enhanced ATMs (Citi Express & Recyclers) to augment the network support for offloading cash traffic to branches
  • Conduct system QA testing via close liaison with local system vendor and MS IT support

Experience For Branch Operations Operator Resume

  • Firm understating of forex trades i.e. cash, tom, spot, forward, swaps & in/out swaps – both for interbank and corporate
  • Responsible for associates reporting to Branch manager
  • Appropriately utilizes override authority
  • Leadership job functions (dotted line accountability)
  • Ensures Relationship Specialists are properly trained and assimilated into their role. Provides training, coaching and mentoring to RS staff and ensures staff compliance with bank policies and procedures
  • Ensure branch fully complies with applicable legislation related to business operations (e.g., operating standards, regulations, institutional policies & procedures and local regulations)
  • Primary responsibility for supervisory and risk functions for the region, including daily risk oversight on elevated Items
  • Supports any supervisory inquiry or compliance process including audits and regulatory exams (as required)

Experience For Area Branch Operations Coord Resume

  • Provides the coaching and guidance on risk and compliance policies and procedures in order to promote risk awareness and a compliant environment across the region, including training
  • Works with EMEA Branch Ops Local Officers across the region to improve risk and compliance functions, including testing and validation of supervisory functions (as required under policy or banking supervision)
  • Monitor & oversight of additional risk items including Incident Management, RCSA, SOX, SOD Reviews, Policy & Procedure Exception Management and Business Entitlement Reviews
  • Ensure compliance and delivery of all risk reporting ? Preparation through to production including reports to EMEA Branch Ops Management, CORR (Global & EMEA), SSBO, EMEA Transaction Steering Group and BU IED Risk
  • Exchange Reconciliation: Reconcile breaks on the Toronto Stock Exchange and Canadian ATSs through Morgan Stanley Canada Limited’s correspondent broker (Split Reconciliation)
  • Position and Summary (P&S) Reconciliation: Trade reconciliation of our internal bookings (TAPS/TC) versus trades booked to Morgan Stanley Canada Limited’s correspondent broker

Experience For Manager, Branch Operations Resume

  • Ensure department’s operations are aligned with organizational standards
  • Ensure a high standard on compliance and controls in the branch
  • Ensure all regulatory guidelines, process changes and control requirement are communicated to the team
  • Ensure branch fully complies with applicable legislation related to business operations (e.g., operating standards, regulations, institutional policies and procedures and local regulations)
  • Ownership of monitoring and proper dispositioning of transactions attempting to go in or out of AHS accounts with a block status. Requires SME understanding of bank transaction behavior and interaction of transactions with other systems, including NOLW/TPS/CitiWires/Citismart/OLOD/NBS/Concierge
  • Ownership of daily MIS analysis and reconcilement to ensure AHS Operations is adhering to AML procedures risk mitigating control for accounts blocked due past due alerts
  • Responsible for identification and escalation to BUCO/risk management of cases with potential risk exposure due to accounts status and transactional activity
  • Ownership of morning Daylight Overdraft notification process to AHS sales team. This includes responsibility of early detection and escalation for potential fraud and operational losses
  • Responsible for monitoring and tracking overdrafts due to Bank Fees, to ensure accounts are properly linked for pricing and operational process prevents unlinked brokerage accounts in CPII and CIFS due to closure of bank account. Responsible to ensure operational process is in compliance with AML procedures and KYC standards

Experience For Branch Operations Analyst Resume

  • Completion of comprehensive monthly MIS metrics for branch operations and overdraft operations
  • Key asset as a Tampa Operations liaison with Sales team to address escalated and urgent requests. Requires relationship with various units in Tampa Operations and understanding of operational procedures in order to guide Sales team to appropriate unit
  • Ensure proper operational controls are maintained at all times, especially in branch operations daily dual control tasks
  • Process incoming mail check deposits in dual control, maintaining strict control of negotiable items at all times and afternoon reconcilement of batch summary for deposited items
  • To be accountable for the processing, maintaining, and dispositioning all Holdover/Safe Keeping items (such as checkbooks, Citi cards, credit cards and welcome kits) to ensure dual control is maintained, procedures are followed and items are disposition within retention guidelines

Experience For Manager, Singapore Branch Operations Resume

  • Ensure proper record retention and record management for all branch operations documentation within role
  • Completion of other operational projects as assigned
  • 1) Manage and control the Branch Proximity Operational services to ensure a cost efficient and effective service is provided to meet the needs of Branch’s business activities in Lending, Financial Markets, Payments and Account Opening
  • 6) External Customers Liaison – queries from Customers
  • 7) Internal Customers Liaison – queries from Front offices, Finance, GSO, Compliance, ORM and CAS
  • 10) Incident Management – Raise, review and follow up remediation plans for incidents
  • 13) Enterprise Risk Management (ERM) – Co-ordination and ensure control of risks

Experience For Country Branch Operations Head Resume

  • 15) Ensure control and accuracy of Regulatory Reportings
  • 16) Suspense Accounts control and yearly risk analysis
  • 20) Review and maintain department procedural documentations
  • 21) Maintain and participate Business Continuity Plan
  • 23) Any other ad hoc activities that need to be supported and handled by the Branch Operations or as assigned
  • Manage Branch Operations for the 40 Consumer branches

Experience For VP-india Branch Operations Resume

  • Monitor operation risk and control. Ensure Operational Risk and Internal Control Checklists (ICC’s) are created and kept up to date for Operation teams and records of ICC’s are retained
  • Drive consistent Account opening processes in Branch and other channels
  • Work closely with regional control teams to review, implement and refine control policies and procedures as defined in RCCPM
  • Joint accountability with Regional Control team on all audit related issues
  • Review and approve operational processes for branches, and any deviations
  • Drive branch operations process improvements and optimization of platforms
  • Drive continuous automation and system enhancements to Branch and ATM domain
  • Implement global strategy of branch optimization (Smart Teller Assist etc.), ATM Network Optimization (Citi Express, Recyclers, Managed Service)
  • Report to management on team’s performance

Experience For Branch Operations & Service Head-pondicherry Resume

  • Customer centric mindset with a start-up attitude
  • Proficient in Microsoft Office, and specifically in Microsoft Excel
  • Other tasks assigned by team leader/manager under Taiwan Operations
  • Assist the Head of Branch Management & Transformation in the daily branch operations, compliance and transformation needs and issues
  • Single point of contact to branches and/or agencies inquiries and any ad-hoc inconsistencies to reconciliations, systems or branch operations issues. Provide relevant support and remedial action and follow through until problem resolutions
  • Monthly monitoring and oversight of the branch performance, credit control & timely and accurately closing of the branch monthly finance/accounting books, balance sheet, claims, collection, etc

List of Typical Skills For a Branch Operations Resume


Skills For Branch Operations Specialist Resume

  • To ensure excellent customer service is delivered
  • Experience with Zendesk would be an advantage
  • Clerical / general office experience from a professional office environment
  • Experience in the Life Insurance industry
  • People management experience

Skills For Head of Branch Operations Resume

  • Client management experience
  • Interface with key suppliers to develop and maintain good relationships
  • Monitoring a service/relationship calling plan for new/existing customers
  • Reviewing/streamlining processes in the branch through QSA, escalation to seniors
  • Clearing reconciliation with Firm's correspondent broker

Skills For Branch Operations Operator Resume

  • Ensuring daily file transmission to the Firm's correspondent broker
  • Processing of Morgan Stanley Canadian Pooled Funds
  • Signing authority up to assigned limits
  • Implementing controls at the CSR counter for all financial transactions
  • Managing branch administration

Skills For Area Branch Operations Coord Resume

  • Managing and controlling the branch & trade operations and ensuring smooth processing of transactions in line with the customer expectations
  • Logging all original client documentation sent to Tampa in afternoon pouch
  • Monitoring of the payments vis a vis the relevant cut offs
  • Understanding of RBI Master Circulars & Fedai guidelines
  • Manages and reviews the performance of the staff, identifying and fulfilling coaching, mentoring, training and development needs

Skills For Manager, Branch Operations Resume

  • Provide training to branches utilizing the Learning Dock and coordinate with Branch Trainers the training of New Personnel, Procedures and Acquisitions
  • 17) FATCA withholding and reporting, issues, reviews and queries. Sending W8BEN E forms and keeping records of received W8BEN and W9 forms
  • Communicate the company’s direction and other pertinent information by distributing and posting company issued correspondence and bulletins
  • Ensure timely processing of cash & trade transactions whilst liaising with the centralized units to meet customer satisfaction at all times
  • Matrix Reporting including KPI, KRI and RSCA

Skills For Branch Operations Analyst Resume

  • Manage through influence (e.g., management in the absence of reporting lines or with matrix reporting)
  • Customer - PI’s, service charges, TOD’s, resolving any service issue, generating sales through service
  • Vendor selection and managing existing vendors
  • Assist in annual procedures review and update for Branch operations and Overdrafts. Also assist in MCA testing script review and COB testing
  • 9) Outsourcing Management – review SLA , service products and outsourcing reviews
  • 12) Product control framework – implementing and control ling PCF – Payments and PCF – Current Accounts
  • 19) Meps+ - controlling and release SGD payments, liaison officer for Meps+ and participating in drills for Meps+
  • Pre-underwrites new insurance policies, including encoding policy information in the admin system
  • Achieve account opening within minutes, real time funding and enable digital issuance

Skills For Manager, Singapore Branch Operations Resume

  • Assist the Banking Center and Loss Prevention in the gathering of data and investigations related to fraud; assist with local law enforcement when needed
  • Responsible for signing off on SOX Certification for assigned Banking Centers and shares with Retail Operations Manager
  • Comprehensive knowledge and understanding of retail policies, procedures and regulatory guidelines
  • Supervise Cycle Counts, Inventory Adjustments and Dock Stock striving for accuracy in all areas
  • Coordinate employee coverage for Vacations, Sick Days, LOA and Training
  • Work with company approved vendors on in-store displays and scheduling employee and customer product demonstrations
  • Supervise and coordinate branch construction projects and remodeling jobs
  • Communicate daily with the Area Vice President regarding progress, issues and process improvement suggestions

Skills For Country Branch Operations Head Resume

  • Ensure 100% on-time completion of all assigned training for yourself and team
  • Collaborate with key stakeholders (Distribution and Field Operations, Sales, Mktg, etc.) in optimizing the supply chain
  • Coordinate new product rollouts with General Manager, Sales, Product Life Cycle team, Product Marketing, etc
  • Represent branch at quarterly regional operations meetings and annual national operations meeting
  • Drive performance that positively impacts the branch’s P&L and Cash Flow by partnering with General Manager, Sales and Field Finance Manager
  • Reconciliation and reporting of all operational and settlement accounts on the ISM, subledger and GL systems

Skills For VP-india Branch Operations Resume

  • Reconciliation and reporting of inter-company/omnibus relationships with Firm's affiliates
  • Oversight of BU processing of cancel and corrects as required
  • Management reporting / MIS
  • Health/Dental Insurance, Life Insurance and 401(k) plan – company matching
  • Paid Training, paid Vacation & paid Holidays
  • Electrical product knowledge (distribution equipment, lighting, motors, controls, PLC, etc.)
  • Health + Dental Insurance + Life Insurance and 401(k) plan – generous company matching
  • Paid Training + paid Vacation and paid Holidays

Skills For Branch Operations & Service Head-pondicherry Resume

  • Detail-oriented, being accurate and sensitive in numbers
  • Previously been a valued member of a cross function senior leadership team, accountable for delivery of outstanding business performance
  • Ensure that all actions are supportive of the franchise towards achieving its financial and NP30 goal
  • Ensure that staffs are equipped with the right tools and training for service delivery to customers
  • To be the control keeper of all the branches, ensuring compliance with all processes and procedures
  • The incumbent would also have critical Decision Making Authority related to
  • 8) Management Services – Service meetings, Management reporting

List of Typical Responsibilities For a Branch Operations Resume


Responsibilities For Branch Operations Specialist Resume

  • Compile and analyses branch monthly performance, management and operations reporting on a prompt and regular basis and facilitate well informed decisions to management
  • Understanding of major trading systems from Operations point of views i.e. Reuter’s conversation /Rate matching module
  • Manage the performance of direct reports, including writing and delivering performance appraisals and taking disciplinary actions when warranted
  • Take proactive remedial actions on non-performing branches and provide mentoring and tracking to help branches back on track
  • Complete understanding of entire trade life cycle, in respect to trade reporting and settlement through Clearing Corporation of India ltd

Responsibilities For Head of Branch Operations Resume

  • Knowledge of Forex & its rate , including the basic calculation of rates
  • Knowledge of Futures i.e. Forex, FX Options and Interest Rate futures – Booking, mtm & settlements
  • Understand the trades done via brokers and relevant broker note checking
  • Handles on the spot coaching with the team whenever we identify special calls for discussion
  • Initiates coordination and management meetings as well as operations and business reviews with supported and supporting units
  • Manages and directs the overall operational process for a branch, including the ATM availability and uptime standards

Responsibilities For Branch Operations Operator Resume

  • Ensure timely escalation on issues and complaints relating to client service and that these are addressed on timely basis
  • Proficiency in Microsoft office applications and core banking software required
  • Sedentary: Involves sitting
  • Handles difficult or sensitive customer issues, request and complaints and acts to promptly resolve and address these issues
  • Provide guidance, support and assistance to branch staff in day to day branch related operations matters
  • Knowledge of Spot & Guaranteed Segment of CCIL
  • Knowledge of bilateral settlement of currencies
  • Knowledge of trade compression executed via CCIL
  • Manages performance of customer and advisor service in the branches by providing First contact resolution, resolution within agreed timeliness, efficiency and quality handling of customer and advisor request, inquiries and complaints

Responsibilities For Area Branch Operations Coord Resume

  • Plays an active role in talent acquisition and the creation and management of staff development plans
  • Ensures that branch personnel are provided with developmental opportunities to hone their competencies and build their career paths
  • Active participation in policy conservation efforts and campaigns of the company to meet required persistency, support of product launches, and promos/drive/campaigns of our agency team
  • Achieves successful first contact resolution, turnaround time, quality and service level targets
  • Cascades company and operations team’s various programs, communications, promos, new systems and procedure through participation in agency DZMMs and Agency meetings
  • Facilitates and evaluates regular service calibration to identify areas for improvement

Responsibilities For Manager, Branch Operations Resume

  • Monitors and audits instances of service delivery by branch staff to improve quality, minimize errors and track performance
  • Conducts regular one-on-one, team meetings and operational reviews with members of the branch operations management team
  • Manages relationship with all partners to ensure that they are able to deliver on all contractual obligations
  • Ensures regular NPS huddles within branch operations and participates directly in NPS outer loop meetings and activities
  • Tracks and analyzes request, inquiry and complaint volumes and the branches. Performs regular demand and capacity forecasting and makes decisions with regard to team resources ensuring that appropriate productivity and service levels are maintained
  • Maintains frequent contact with other groups when outages/system problems occur ensure business continuity
  • Particpates and is accountable for regular process and risk reviews including the identification of risks, testing of controls and the formulation and implementation of management action plans to address any gaps discovered
  • Related insurance qualifications would be an advantage
  • Life Insurance Association/LOMA affiliation is beneficial

Responsibilities For Branch Operations Analyst Resume

  • Evaluate and identify deficiencies in operations, regularly making observations in banking centers, collecting, analyzing and comparing data, establishing facts, drawing valid conclusions and recommending solutions to the relevant stakeholders
  • Assist in the implementation of new operational initiatives and/or changes to current procedures; thoroughly train, communicate and reinforce the operational objectives and policies and procedures established for the Bank
  • Effectively communicate with Banking Center team members, the Retail Sales Manager, and Retail Operations Manager on matters related to the banking center's performance on operational tasks; hold them accountable against the standard process or procedure
  • Conduct regular operational meetings to share best practices and to ensure that appropriate updates to policies and procedures are shared with Banking Center team members
  • Review Teller over and short reports and works with Retail Sales Manager and Banking Center team members to improve deficiencies
  • Perform required cash counts for each assigned location
  • Collaborate with the Banking Center Designate as the primary point of contact for training and information for the respective Banking CEnterAssist the Banking Center Designate with the completion of the quarterly self-audit checklist and visit each office regularly

Responsibilities For Manager, Singapore Branch Operations Resume

  • Answer questions and address concerns from Banking Center team members regarding retail policies and procedures
  • Maintain the department’s “Local Reporting Control List” and ensure it is updated timely when receiving notice from Compliance on any change
  • Partner with Banking Center Managers, Lenders and Private Bankers to determine an appropriate plan of action for accounts that are overdrawn more than 60 days
  • Complete tracking of all assigned branch charge offs and provide summary to Retail Sales Manager
  • Review past due safe deposit box reports and work with the Banking Center team to properly clear delinquent boxes

Responsibilities For Country Branch Operations Head Resume

  • Proficiency in using Microsoft Office and Microsoft Excel
  • Assignments are located throughout San Diego CA and the surrounding areas
  • Partner with Physical Security and Retail Sales Manager on security reviews and post-robbery procedures
  • Maintain open communication with Regional Bank Management, Retail Sales Manager and Corporate Branch Administration, ensuring they kept abreast of developments and / or challenges
  • Regular travel (50% of the time) to branches in assigned district(s)

Responsibilities For VP-india Branch Operations Resume

  • Effectively collaborate with the Branch Operations Specialist team to identify best practices, enhance processes and procedures, identify common operational problems and trends to protect and improve the overall operations of the bank
  • Works on special projects, analysis, or reports as requested by the Branch Services Manager
  • Perform operations specialist activities
  • Environmental, health and safety leader
  • Cost management for customer service and overall operational support for the sales force

Responsibilities For Branch Operations & Service Head-pondicherry Resume

  • Work with branch to meet or exceed budgeted total sales and margin objectives
  • Participate in branch sales, quality and service meetings
  • Knowledge of electrical distribution industry, current market, customers, suppliers and competitors
  • Document and Data review
  • Shadow Branch Specialist II for overview of processes to help with administrative tasks

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