Boutique Manager Resume Sample
Darian Grady
168 Harley Brook,
Boston,
MA
+1 (555) 225 4740
Work Experience
Boutique Manager
06/2015
-
PRESENT
Dallas, TX
- Act as a liaison between boutique team, the Regional Manager, Human Resources and Store Operations
- Drive business results by maximizing daily sales plans, controlling expenses and improving metrics through floor leadership, execution of Francesca’s® training programs, and continuous coaching
- Drive business results by maximizing daily sales plans, controlling expenses and improving metrics through floor leadership, execution of francesca’s® training programs and continuous coaching
- Act as a liaison between boutique team, the Regional Manager, Human Resources and Boutique Operations
- Min SPM with 5 years of experience in cosmetic/beauty industry
- Possess high sense of luxury customer service
- Possess computer skills for POS system
- Maximize store sales and revenue
- Use all data available, knowledge of the business and market place to seek new opportunities and improve core business
Assistant Boutique Manager
10/2008
-
01/2015
Los Angeles, CA
- Propose store events to generate business
- Active participation in the Community to drive external traffic generation
- Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca’s® training programs, and continuous coaching on and off the sales floor
- Drive business results by maximizing daily sales plans, controlling expenses and improving metrics through floor leadership, execution of francesca's training programs, and continuous coaching
- Drive business results by maximizing daily sales plans, controlling expenses and improving metrics through floor leadership, execution of Francesca’s training programs, and continuous coaching
- Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca’s training programs, and continuous coaching on and off the sales floor
- Support the achievement of the Store/Individual Sales Target
Boutique Manager / Assistant Boutique Manager
03/2005
-
06/2008
Boston, MA
- Support in achieving financial objectives by preparing reports, analyzing variances, proposing corrective actions
- Monitor loss prevention
- Store Sales Targets
- Maximize the business potential of the store
- Support the staff on the floor during events and/or daily store activities to maximize business opportunities leading by example, taking care of VIP and Top Clients
- Store conversion rate
- Maximize sales by department (category) in line with company strategy
- Collaborate in ensuring additional Selling: monitor the staff and make sure additional selling and cross-selling techniques are known and mastered
Education
Argosy University - San Diego Campus
2000 - 2005
Mba's Degree in Business
Professional Skills
- Analytical and meticulous with strong interpersonal, communication and presentation skills
- Strong customer service skills and passion in the industry
- Strong understanding and experience in managing and motivating a team, achieving sales targets
- Assist in coaching and developing team members in selling skills in order to achieve individual targets
- Proven experience on managing a multi-faceted operation
- Coach and develop individual team members in selling and customer service skills in order to meet individual targets
- Proven experience of team leadership
How to write Boutique Manager Resume
Boutique Manager role is responsible for database, retail, training, recruiting, security, compensation, trading, payroll, reporting, research.
To write great resume for boutique manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Boutique Manager Resume
The section contact information is important in your boutique manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Boutique Manager Resume
The section work experience is an essential part of your boutique manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous boutique manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular boutique manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Boutique Manager resume experience can include:
- Operate the store through superior customer service, sales management, professional selling and effective staff management
- Experience in networking, recruiting and interviewing
- Collaborate with SM in implementing coaching program to develop SA effectiveness in relationship and in after sales service
- Give effective feedback to Buying team regarding product collection
- Experience in driving average dollar transaction, units per transaction and sales per hour through floor leaders, coaching and accountability
- Ensures a welcoming environment for the clients in the store and genuinely connects with clients with the intention of building a strong relationship
Education on a Boutique Manager Resume
Make sure to make education a priority on your boutique manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your boutique manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Boutique Manager Resume
When listing skills on your boutique manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical boutique manager skills:
- Team leadership experience includes coaching operational skills and building team environment
- Good organisational skills and the ability to plan and adapt to change
- Cosmetics retail experience at supervisory level, with demonstrated leadership capability
- Contribute in developing effective networking across the territory and ensure shared knowledge and understanding of business sector trend in the store
- Support coaching and monitoring of the store staff on developing excellent customer service in the store
- Proven background in building high performing teams, with the ability to mentor and cultivate the career path of team members
List of Typical Experience For a Boutique Manager Resume
1
Experience For Assistant Boutique Manager Resume
- Meets personal goals while maintaining a strong floor presence and control.
- Proven ability to inspire, manage staff to exceed sales goals while maintaining payroll budgets
- Ensure people collaborate, share information and work for the good of the team
- Organize systematic staff meetings to share experiences and obtain ideas on improvement
- Prioritizes plans and adjusts schedules and agendas to ensure all business goals are achieved.
2
Experience For Boutique Manager, V&A Resume
- Receiving stock and merchandising according to Company’s guidelines
- Complying and ensuring respect by all team members of with Company’s high-level professional and ethical standards
- Liaising with Company’s Directors/Managers to ensure optimal stock management and turnover
- Observes Assistant Boutique Managers in the role of Sales Leader, diagnosing learning opportunities and coaching accordingly.
- Ensures Beauty Ambassadors consistently utilize company tools and resources, building a client based business and following up accordingly.
- Support them in selling different categories
3
Experience For Boutique Manager / Assistant Boutique Manager Resume
- Give support in mentoring people, give all the information needed and coach them to develop their competencies and support the growth
- Support people motivation giving feedbacks on the behaviors observed, listen and understand needs and expectations
- Contribute SA engagement by asking questions to understand what they need, to enhance their ideas to improve, to brainstorm on different subjects
- Support in knowing the competitors
- Support in evaluating competitors (Read Corporate Analysis, do Mystery Visits and coach SAs on how to do a Mystery Visit)
- Some administrative and reporting functions
4
Experience For Boutique Manager, Bleecker Street, Nars Resume
- Drive sales daily whilst also proposing initiatives and potential events to attract the right clientele to the store
- To ensure safety and security are all in place including stocks and manpower
- To ensure proper inventory mix matching to market needs by regular feedback
- To maintain the highest standard of housekeeping (sales floor and back office)
- Motivate and coach team to provide exceptional customer service in keeping up with our brand image
- Accountable for managing the account in the absence of the Boutique Manager
- In-depth understanding on service excellence and brand expectation on best-in-class service
- Lead by example to drive team to deliver outstanding customer service
- Keep track on Retail KPIs and prevailing market information
5
Experience For Boutique Manager Athens, Nespresso Resume
- Responsible for managing daily, weekly, monthly operations at point of sales (POS) activities
- Establishes clear expectations, shows people the way and provides direction, support and on-going feedback.
- Achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
- Take ownership and accountability for the store’s performance by maximizing productivity and profitability
- Ensure visual merchandising and store maintenance standards are met
- Calculate and communicate all team member’s sales and KPIs targets (including temporary and agency workers)
- Complete team shift rotas 3 months in advance, ensuring key holders are scheduled to open and close the boutique on time and securely on a daily basis
6
Experience For Endurance Boutique Manager Resume
- Absence management including holidays and sickness
- Partner with the Area Sales Manager, Education and HR with succession planning
- A growth environment favoring the development of competencies
- Ensure that the organization runs smoothly with regards to customer expectations (reception, waiting time, tastings)
- Manage and comply with the HR and Line Manager’s Planning Cycle
7
Experience For Boutique Manager Mons Resume
- Optimize store-to-store transfer requests ensuring the requests of the customers be sent to the stores
- Ensure availability of merchandise and services, maintaining inventories
- Develop a business plan in conjunction with company marketing initiatives
- To maximize sales by attracting new customers, and public relations
- To coordinate in-store & promotional events with marketing
- Build Team Working
- Monthly Touch base + Annual performance evaluation
8
Experience For Boutique Manager Shu Uemura Resume
- Contribute to motivate/Retain store staff
- Support the creation of a sense of belonging creating a positive environment in the store to pursue a stable retention and handle employee issues appropriately and in a timely manner
- Support in building Teamwork
- Use celebration feedback to enhance a positive performance culture in the store
- Conduct regular review on staff performance through monthly touch base (where applicable)
- Support staff optimization versus business needs
- Traffic x FTE - Sales x FTE
- Efficient use of the CRM
9
Experience For Assistant Boutique Manager Woluwe Resume
- Ensure research and analysis of the information registered in the database to propose and action plans with SM
- Of addressable clients - Data quality
- Uphold respect of Bottega Veneta standard and procedures
- Feedback to Corporate Retail Team
- Collect the feedbacks from customers on the collection and provide them to the SM
- Contribute to deliver excellence in customer service in alignment with PRIDE
- Maximize guest frequency, sales and acquisition of new club members in the boutique
- Maximize capsule, accessories and machines sales in the boutique
10
Experience For Assistant Boutique Manager Brussels Resume
- Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Head of Sales North America regularly and in sufficient detail
- Expertise in oral communication for each type of customer (open minded, listening, understanding of the customer’s needs and capture customer’s interest)
- Motivate and coach the team to provide exceptional customer service in keeping with our premium positioning and image
- Provide exceptional service to our existing and potential customers
- Direct the staff on the floor during events and/or daily store activities to maximize business opportunities and team-members productivity
List of Typical Skills For a Boutique Manager Resume
1
Skills For Assistant Boutique Manager Resume
- Effective target setting, tracking performance against target throughout the day, week and month to ensure a timely action plan to address any sales deficit
- Experience in managing/supervising people/teams
- Support in organizing systematic staff meeting to share experience and get bottom up ideas on improvement
- Speak to the business, reforecast sales and drive top line sales through effective floor leadership, coaching and accountability.
- Support people collaboration, information sharing and work for the good of the team
- Contribute to build effective relationship w/new and existing customers
2
Skills For Boutique Manager, V&A Resume
- Provide exceptional service to both existing and potential customers in an efficient and effective manner
- Speak to the business, reforecast sales and drive top line sales through effective floor leadership, coaching and accountability
- Be able to demonstrate leadership and motivate people
- Boutique management experience
- Diploma or above with 4-6 years luxury fashion retail management experience
- Retail Selling & Service experience in luxury boutique
3
Skills For Boutique Manager / Assistant Boutique Manager Resume
- 3–4 years’ retail experience
- Upervision experience
- Retail experience
- To manage, coach and motivate staff to achieve sales goals and to perform an excellent customer service at all times
- Able to demonstrate expert product knowledge (features, benefits, usage) and application techniques
4
Skills For Boutique Manager, Bleecker Street, Nars Resume
- Demonstrate product usage
- Facilitating team sales by guiding and directing Associates according to marketing objectives and company standards
- Setting, monitoring, and tracking individual sales targets for each Associate
- Driving overall performance and compensation management
- Resolving client issues and concerns
5
Skills For Boutique Manager Athens, Nespresso Resume
- Promoting company policies and procedures
- Overseeing stock and inventory levels
- Assisting with other related tasks, as needed
- Supporting the Area Sales Manager where required in HR procedures
- Managing additional projects as needed (wholesale orders, corporate orders, events…)
- Driving Sales & KPI’s
- Mentoring to SA in store
- Playing a key role in the management team to ensure the successful, professional and consistent operation of the Boutique
- Coaching and Development of the Assistant Boutique Managers and eventual other direct reports
6
Skills For Endurance Boutique Manager Resume
- Consistently force-ranks Beauty Ambassadors, diagnosing training needs, providing on-going training opportunities as needed.
- Hires to the needs of the business, utilizing behavioral based interviewing to assess talent, selecting high quality, high performing teams.
- Give support in staff recruiting of SA through market scouting and in creating a pool of potential candidates (using also Service Values Guide)
- Collaborate in increasing customer satisfaction resolving customer problems/complaints by determining optimal solutions (assuring after sales)
- Responsible for tracking and sharing the store’s monthly accounting: monitor the stores expenses etc
- Optimizes staff scheduling in line with fluctuating customer traffic ensuring relevance to local consumer base
- Collaborate to staff recruiting of SA through market scouting and creating a pool of potential candidates
- Assist in recruiting, training and retaining talents to meet the needs of business
- To oversee all facts of store operation including payroll, billing, daily and month-end reports, bank statements and sales reports to head office/accounting
7
Skills For Boutique Manager Mons Resume
- Excel in Boutique Operations Procedures by organizing & optimizing the smooth running of the Boutique
- Responsible for the planning and execution of events and activities within the business plan, including goal setting and team input
- Consistently reviews payroll, thinking forward to ensure appropriate staffing levels during peak traffic.
- Give support in leading and conducting regular store morning meetings
- Support the identification of SA training needs and setting training and development plans
- Ensure Additional Selling: monitor the staff and make sure additional selling and cross-selling techniques are known and mastered
- Entrepreneurial mindset: A Driver, ‘Doer’ and Go-Getter who is motivated by the challenge of launching the 1st Le Labo Free-Standing Store in Canada
- Passionate: Takes strong care and pride in crafting every creation for the clients, fresh from scratch; Connects with the brand’s aesthetic, mission and unique culture/DNA. Takes pride in sharing the beauty of our craft
- Creating and implementing action plans to meet sales targets for boutique and category merchandise
8
Skills For Boutique Manager Shu Uemura Resume
- Develop others through coaching and educating
- Consistently coach store staff by providing them with the necessary training and information required to develop their competencies and support their growth
- Identify SA training needs and set training and development plans
- Lead and drive the team to achieve store retail target by delivering outstanding customer service
- Identify business strengths, opportunities at counter and coordinate with retail and training team for actions to maximize selling opportunity
- Generate sales to achieve individual sales target by applying outstanding service
9
Skills For Assistant Boutique Manager Woluwe Resume
- Maximize selling opportunity by link-selling
- Ensures merchandising/display/marketing standards are maintained and that store is consistently replenished.
- Establishes and maintains a safe work environment and ensures ongoing training and awareness.
- Compound perfumes, labeling, and boxing the products
- Assist Area Sales Manager in recruiting for Area vacancies and on boarding new recruits
- Collaborate in ensuring that SA learn and act in alignment with Bottega Veneta service values and std to develop their sense of belonging to the company
- Collaborate in identifying current and future customer requirements by establishing trustful rapport with potential and actual customers
- Achieve financial objectives proposing action plans and adapting actions to specific situations
10
Skills For Assistant Boutique Manager Brussels Resume
- To aware of local & surrounding trading environment and its impact on the sales
- Self-motivated and driven, with the ability to work using own initiative
- Support the Boutique Manager in the following key areas
- Absence management for self and the team including holidays and sickness
- Assist the Area Sales Manager and Boutique Manager in conducting probationary reviews and annual performance evaluations
- Responsible for achieving monthly and yearly business plans (sales goals) and customer services targets
- Ensure that the organization runs smoothly in regards to customer expectations (reception, waiting time, and tastings)
List of Typical Responsibilities For a Boutique Manager Resume
1
Responsibilities For Assistant Boutique Manager Resume
- Ensure the implementation of a regular coaching program for Boutiques, monitor results in order to enhance and improve the Customer Experience in Boutiques
- Luxury goods industry
- Conduct regular store morning meetings
- Share vision and give smart goals, information and announcements clearly communicating company/group strategy
- Engage and empower SAs by asking questions to understand what they need, to enhance their ideas to improve, to brainstorm on different subjects
- Support succession planning in the store through the identification of individuals with potential in order to satisfy future organizational needs
- Coach people on BV standards (PRIDE, Visual guidelines, grooming standards, maintenance procedures i.e.) and make sure they are followed
2
Responsibilities For Boutique Manager, V&A Resume
- Management of store housekeeping
- Coach the SAs in order to make them aware of maintenance issues-Interface with Store Planning office to ensure store maintenance in respect of BV standards
- Motivate and coach the team to provide exceptional customer service in keeping with our image and brand values
- Proactively manage customer interactions and complaints
- Maximize capsule, accessory, and machine sales
- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutiques
- Maximize guest frequency, sales and acquisition of new club members in the boutiques
3
Responsibilities For Boutique Manager / Assistant Boutique Manager Resume
- Maximize capsule, accessories and machines sales in the boutiques
- Achieve Store/Individual Sales Target
- Set individual financial goals for team members
- Build up relationships with outside potential business providers (VIP/hotels/restaurants/landlords/ personal shoppers / etc.)
- Support PR team to arrange events
- Motivate employees to sell across all categories
- No. Visit/ time spent in Retail portal
- Develop the ASM to become a SM in the future
- Enhance a sense of belonging creating a positive environment in the store to pursue a stable retention and handle employee issues appropriately and in a timely manner
4
Responsibilities For Boutique Manager, Bleecker Street, Nars Resume
- Conduct regular review on staff performance through monthly touch base and year end appraisal
- Staff optimization versus business needs
- Efficient Use of the Client Book
- Share it with sales staff to define action plans with customers in order to make proposals
- Monitor proper use of client book and data quality
- Reassign the clients to a new SA when a SA leaves the company within 2 weeks
5
Responsibilities For Boutique Manager Athens, Nespresso Resume
- Monitor stock organization and flow of merchandise
- Ensure a sense of urgency in the store for immediate reactivity to stock issues
- To make sure timely window and interior display changes pro-actively to feature various new items and create excitement
- To control invoices and meet budgetary goals
- Landlord and vendors relationship and management
- To coordinate in store & promotional events
- Monitor POS customer service level at brand standard
6
Responsibilities For Endurance Boutique Manager Resume
- Derive action plans with team for improvements
- Consistently creates a welcoming environment for the client, focusing on the fun factor, the girlfriend experience with equal focus in driving top line sales.
- Forecast/reforecasts business, setting stretch goals to ensure Units per Transaction, Average Dollar Sale, Sales per Hour, Sampling and newness goals are achieved.
- Models the Sales Leader role, observing Beauty Ambassadors’ interactions with clients, performing hourly reads and diagnosing opportunities to increase units per transaction, average dollar sale and sales per hour. Coaches in the moment and holds team accountable.
- Proven track record in leadership and people management
- Good at business analysis and plan execution
7
Responsibilities For Boutique Manager Mons Resume
- Excellent team player, with a proactive, self-starter mind set
- Good command of oral and written Mandarin and English
- Identifies opportunities to drive traffic into store through community outreach, sampling and newness launches.
- Ensures consistent standards of cleanliness, maintenance and organization.
- Communicates with District Manager inventory levels, markdowns and trends.
8
Responsibilities For Boutique Manager Shu Uemura Resume
- Consistently utilizes policies/procedures and additional company resources to ensure compliance.
- Manages supply levels, cash control and other expenses.
- Reviews P&L monthly with District Manager, identifies opportunities to reduce overhead and increase contribution.
- Actively networks, recruits and interviews to ensure applicant pipeline is full to ensure open positions are filled within two weeks.
- Ensures employees are trained in bare Selling, client selling, skin care, product knowledge, the make-under process as well as operational systems/standards.
- Leverages the strengths of management team and creates action plans to ensure Assistant Boutique Manager and Key holder are able to assume greater responsibility.
9
Responsibilities For Assistant Boutique Manager Woluwe Resume
- Manages and assesses performance through consistent feedback and documentation of performance, coaching and creating developmental plans/performance appraisals.
- Effectively communicate, organize and lead.
- Proven ability to inspire, manage staff to exceed sales goals while maintaining payroll budgets.
- Network, recruit, select talent, create teams and train/develop/retain great people.
- Motivate, inspire and influence others through actions and examples.
- Identify problems and root cause and take the appropriate action to improve performance.
- Multi-task and build relationships.
- Flexibility and the ability to handle change in a positive manner.
10
Responsibilities For Assistant Boutique Manager Brussels Resume
- Able to lift, push and pull up to 50 pounds.
- Manage the business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including customer relationship management, team management and merchandise assortment
- Developing and maintaining season after season, an in-depth knowledge of the season’s theme the styles, fits, sizes and proper care of all fabrics and other materials and sharing it with the staff through regular training sessions
- Increasing daily the clients’ list and ensuring its regular update
- Handle general operations of the store and ensure that it is executed in an efficient way
- Ensure that the monthly sales targets and other business objectives are met with the help of the proper management and organization techniques
- Motivate, lead and coach UD artists & pro-artists – to develop each potential
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