Back Office Manager Resume Sample
Chyna Cummings
1449 Ward Drive,
New York,
NY
+1 (555) 222 8801
Work Experience
Operations Manager UK / IE & Nwsc Back Office
06/2015
-
PRESENT
Philadelphia, PA
- Provide leadership in the delivery of project and initiatives
- Execute directives of organization’s mission, goals and objectives and demonstrate them through ongoing and direct motivation, communication, group dynamics and leadership
- Manage third party partners, identify primary vendors and negotiate and monitor the quality and cost of services
- Manage effective partnerships with vendors, internal constituents and other departments to integrate solutions components (custom architecture, enterprise information) scope cost, timeline, and assess and communicate the impact on architecture
- Managing GoTrade+ clients’ middle and back office support services
- Experience translating business requirements into software requirements (writing BRD’s)
- Strong Background in RAN ( 2G, 3G, LTE)
- Hands on O&M experience
MS Back Office Access Manager
04/2012
-
05/2015
Boston, MA
- Optimization, design and execution of monthly reporting and follow-up of order management and back-office KPI’s
- Friendly, ‘green’ office with positive energy and happy employees
- Lead the onsite U.S. time zone operational support for Lighthouse North Rock business and its dedicated basket of independent managed accounts
- Work closely with the Lighthouse operations management team and SS&C GlobeOp dedicated resource teams covering daily, monthly and annual operations, tax and accounting production as well as onboarding new managed accounts
- Support the daily trade capture and P&L validation process for the North Rock basket of managed accounts. Review and monitor daily cash and position reconciliations prepared by SS&C GlobeOp downstream teams and systems and assist in resolving any variances
- Support the Lighthouse investment and risk teams, be prepared to respond to queries on individual account transactions and positions and work with the risk team to provide accurate daily risk data across the North Rock based of managed accounts
- Communicate regularly and effectively with each North Rock portfolio management team to ensure timely delivery of accurate trade file data. Act as liaison between the portfolio manager, counterparty and administrator to ensure seamless interaction between all parties
Project Back Office Manager
05/2009
-
01/2012
Los Angeles, CA
- Support tracking and analysis of margin excess and financing requirements across the North Rock basket of managed accounts. Analyze and communicate any fluctuations or discrepancies
- Provide support for the treasury management function for the North Rock managed accounts
- Support the continued rollout of an integrated OMS/PMS for each North Rock managed account
- Assist in performing research and providing analysis on a variety of moderate to advanced operations, accounting and tax issues or perform special projects as directed by the Lighthouse operations management team
- Prior work experience with a Hedge Fund, Financial Institution or hedge fund administrator operations and fund accounting department
- Has overall responsibility for the activities of the Back Office team of 5 – 6 team members
- Ensures customer satisfaction by ensuring adherence of departmental and regulatory standards and requirements
Education
Salem International University
2005 - 2009
Bachelor's Degree in Business Administration
Professional Skills
- Strong organizational skills with the ability to set, organize and meet priorities
- Experience in satellite systems including hardware, software and communications architecture
- Experience in a similar role within fashion retail companies
- Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks
- Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
- Learn and master the day-to-day responsibilities of the loan servicing team
- Serve as a SME, teacher and coach for sound loan servicing practices
How to write Back Office Manager Resume
Back Office Manager role is responsible for research, design, reporting, architecture, payroll, auditing, retail, software, administration, logistics.
To write great resume for back office manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Back Office Manager Resume
The section contact information is important in your back office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Back Office Manager Resume
The section work experience is an essential part of your back office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous back office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular back office manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Back Office Manager resume experience can include:
- Summarizes and reports on Back Office activities and metrics in the M&O Status Report and at the weekly M&O Status meeting
- Develops goals, development plans and performs evaluations
- Produces periodic reports to management
- Manages the Back Office Payroll staff
- Oversees and delivers the Back Office Services Plan and Back Office Procedures, related to
- Provider W-4 and DE-4 data
Education on a Back Office Manager Resume
Make sure to make education a priority on your back office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your back office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Back Office Manager Resume
When listing skills on your back office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical back office manager skills:
- Strong interpersonal communication skills with both internal and external customers
- Ensure that effective communication is maintained with the Departments, Harrods and Gucci corporate functions
- Autonomy and good organization
- Maintain customer quality, measured through call recordings and account auditing
- Responsible for ensuring contractual SLA’s are met across the program
- Troubleshoots processing issues and a liaises with other company departments and internal/external partners and stakeholders
List of Typical Skills For a Back Office Manager Resume
1
Skills For Operations Manager UK / IE & Nwsc Back Office Resume
- Experience in team leadership
- Effective and efficient researcher
- Owner of stockroom organization and lead of the stock team
- Develop and maintain positive relationships with the Harrods team
- Manage organization of stock in accordance with Gucci directives and procedures (style, size and colour)
- Liaise with the Inventory Control team
2
Skills For MS Back Office Access Manager Resume
- Experience in satellite systems including hardware, software and communications architecture (experience gained in the Australian defence force, navy would be considered highly)
- Lead, manage and supervise the day-to-day operations of a team of up to 5 service specialists
- Monitor the performance of a breaks resolution team
- Prepare to gain a comprehensive understanding of the loan lifecycle and associated payments flows by interacting with multiple firmwide stakeholders such as Global Control, Product Controllers, Treasury and Technology
- Showcase your attention to detail and ability to manage several tasks at once by ensuring all accounting breaks in the books and records are appropriately investigated and resolved, while managing customer expectations
- Highly motivated self-starter with an appetite for knowledge
3
Skills For Project Back Office Manager Resume
- Work independently as well as with others in small team and energetic environment
- Provider deductions, such as liens
- Maintenance of Vendor data
- Other payroll related information
- Confirms that Back Office services are performed in accordance with the contract and all applicable federal and State laws and regulations
4
Skills For Principal Technology Solution Manager Back Office Resume
- Reviews current Back Office standards, processes, and policies to identify opportunities to increase productivity of Back Office staff
- Acts as the primary liaison between the State, counties, and partner agencies to coordinate Back Office activities and facilitate resolution of issues
- Direct deposit data
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