Associate Systems Administrator Resume Sample

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Crystal Romaguera
911 Ruecker Common,  Phoenix, AZ
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Work Experience

Associate Systems Administrator
04/2018 - PRESENT
San Francisco, CA
  • Knowledge and understanding of Active Directory including but not limited to AD attributes, memberships, Organization Units (OU’s), policies and rules
  • Service: A drive to be of service to others
  • Ethics: A clear understanding of right & wrong that guides actions
  • Responsibility: A need to assume personal accountability for work
  • Responsible for image creation, management and deployment of operating systems, applications, and patches to faculty, staff, lab, and classroom computers and mobile devices such as tablets and smartphones across campus
  • Centrally manage desktop and lab/classroom computers and mobile devices such as tablets and smartphones using SCCM, Active Directory, Group Policy, Jamf Casper, OSX Server, and scripting technologies
  • Includes management of all software updates both first and third party for common applications, creation and deployment of application packages, antivirus and antimalware management
  • Provide direct, quick and efficient technology support for users using university managed computers including acting as a point of escalation for issues from other support staff
  • Manage network-based printers and the print server
Junior Hbss Associate Systems Administrator
02/2012 - 12/2017
Phoenix, AZ
  • Implement and manage compliance with university computing initiatives such as environmental and security policies
  • Interface with colleagues to find solutions that benefit the department and university as a whole
  • Maintain a current knowledge of computing best practices and trends in order to proactively identify computer problems; recommend and implement solutions
  • Maintain clear documentation on all processes and systems
  • Expert knowledge of SCCM
  • Knowledge of image creation, management, and deployment applications, workflows, and practices in Apple and Windows environments
  • Knowledge of Microsoft Domain management tools: remote desktop support, domain membership, and group policies
Senior Associate Systems Administrator
03/2008 - 10/2011
Dallas, TX
  • Understand common networking and storage systems (e.g. Active Directory, Network Attached Storage, etc.)
  • Demonstrate project management skills, including managing multiple priorities and deadlines
  • Most work is performed in a normal, temperature controlled office environment
  • Work is sedentary in nature, with occasional kneeling, stooping, crouching, crawling, and climbing
  • Occasional to frequent change in position from sedentary, standing, stooping, and walking
  • Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically
  • Frequent use of computer and exposure to terminal screens
  • Visual focus and strain


University of the People
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Has strong problem-solving skills with a focus on risk management and planning
  • Motivated to advance in the IT profession, with excellent troubleshooting skills
  • Excellent communication and interpersonal skills related to complex IT topics
  • Strong interpersonal and communication skills; capable of clearly explaining procedures and concepts in writing
  • Troubleshooting and customer service skills required
  • Good interpersonal communication skills and capable of explaining simple procedures both verbally and in writing
  • Entry-level skills managing Windows Active Directory

How to write Associate Systems Administrator Resume

Associate Systems Administrator role is responsible for troubleshooting, interpersonal, training, hardware, retail, integration, database, mac, security, java.
To write great resume for associate systems administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Associate Systems Administrator Resume

The section contact information is important in your associate systems administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Associate Systems Administrator Resume

The section work experience is an essential part of your associate systems administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate systems administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate systems administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Associate Systems Administrator resume experience can include:

  • Resolves issues not resolved by Tier 1 support while cross-training and documenting to enhance skills of users and Tier 1 support personnel
  • Troubleshoot and use analytical skills to solve issues
  • Experience configuring and installing enterprise services including firewalls, TCP/IP, disk configuration, patch management, and monitoring
  • Experience using compiling and deploying software in multiple operating systems
  • Experience providing computing support in a higher education, enterprise environment

Education on an Associate Systems Administrator Resume

Make sure to make education a priority on your associate systems administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate systems administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Associate Systems Administrator Resume

When listing skills on your associate systems administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical associate systems administrator skills:

  • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
  • Proven ability to communicate effectively and efficiently with technical staff about technical issues
  • Demonstrated expertise gained from experience with operating systems including Windows, Linux and/or Mac OS
  • Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system
  • Superb communication skills including in person, phone, and virtual/remote modalities
  • Utilize troubleshooting skills to address stability objectives both reactively and proactively

List of Typical Experience For an Associate Systems Administrator Resume


Experience For Junior Hbss Associate Systems Administrator Resume

  • Prior database experience
  • Experience with VMWare ESX (5.x) including centralized administration using Virtual Center – VCP certification desired
  • Experience working with and maintaining tools’ account managers
  • Knowledge and experience using Mobile Device Management systems
  • Experience providing support to Apple desktops

Experience For Associate Systems Administrator, Linux Resume

  • Experience with command line and scripting languages, such as PowerShell, BASH, or Python
  • Systems administration experience with a UNIX operating system (Linux, Solaris)
  • Maintain, validate, update information system component inventory
  • Experience with Azure, Amazon Web Services including administration and architecture
  • Experience managing systems in an higher education environment
  • Experience with Revision Control Systems (e.g., Bitbucket/Git)
  • Installing new software and software upgrades for all layered products after presenting a plan for user testing and migration to the new product level
  • Learning and beginning to apply specialized knowledge of operating systems and server/storage hardware
  • Performing backup process to include management of scheduling

Experience For Senior Associate Systems Administrator Resume

  • Assisting, as needed, in network printer set-up, configuration, and troubleshooting
  • Working with hardware and software customer support service organizations as required solving problems
  • Documenting various processing procedures for use by other IT staff members
  • Sharing technical and functional expertise with other members of the team as required
  • Maintain a secure computing environment, including adherence to backup schedules, patching, virus updates, and regular security scanning and remediation
  • Maintain and update multiple operating system (OS) images for servers and desktops using industry standard imaging tools
  • Tier-1 troubleshooting for resolving systems level issues and incidents

Experience For Project Associate Systems Administrator Resume

  • Responsible for ensuring proper processes are followed regarding physical access to the data center
  • Provide Tier II troubleshooting support for incidents within one (1) business day after receipt of request during normal business hours
  • Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and peripheral equipment
  • Assist with placing and escalating vendor service calls as a result of data communications outages
  • Work with hardware maintenance teams on image deployments including testing, pilot, and roll out
  • Applies knowledge at a basic level relying heavily on senior staff for troubleshooting
  • Ability and willingness to increase knowledge of various operating systems including Windows, MAC OS, Linux, and/or AIX
  • Schedule batch processing jobs in Tivoli – TWS job scheduler

Experience For Senior Associate, Systems Administrator Resume

  • Monitor and maintain continuity with system software licensing and maintenance agreement
  • Document troubleshooting and resolutions in an automated tool
  • Develop and promote standard operating procedure
  • Knowledge of Microsoft Windows, Red Hat Linux, and Solaris Operating Systems
  • Problem-solving: An ability to think things through with incomplete data
  • Empathy: Understanding the point of view and feelings of others
  • Expert level knowledge of desktop operating systems (particularly supported versions of Microsoft Windows)
  • Ability for self-directed learning about technology that is relevant to the position
  • Maintain reports regarding system downtime

Experience For Associate Systems Administrator Resume

  • Maintain timely and accurate helpdesk records using the ticket management system
  • Protect organization's value by preserving the confidentiality of information
  • Oversees installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
  • Monitors servers and their associated operating systems and software. Remedies issues as needed
  • Recover lost system functionality causing a business interruption within agreed upon organizational service level objectives

Experience For Junior Hbss Associate Systems Administrator Resume

  • Assist with periodic deployment of server Patches/Updates during approved maintenance windows
  • Work with backup administrator to ensure all systems for which the administrator has responsibility are being backed up
  • Work with application and server monitoring environments such as SolarWinds
  • Assist with maintaining Active Directory as well as domain controllers and domain name servers (DNS)
  • Familiarity with delivering IT services in a scientific research organization highly desired
  • Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff
  • Knowledge of server operating systems, various software applications and advanced server hardware is desired

Experience For Associate Systems Administrator, Linux Resume

  • Dedication to on-going technical education, both as a student and a teacher
  • Install, maintain, and support multiple Windows and Linux instances and networking on physical and virtual platforms in support of program initiatives
  • Move up to 25 lbs and up to 50 lbs occasionally
  • Detailed understanding and ability to design structured cabling systems utilized in the DC inclusive of CAT5, Cat 6/6E, Single and Multi-Mode fiber Optics, IDF/MDF’s, switches and cross connection methodologies
  • Work closely and assist System Engineers within infrastructure operations team on day-to-day tier 1 tasks
  • Work and resolve Tier -1 Systems tasks as it relates to VMWare, Infoblox, Red Hat Linux, Chef and similar systems technologies
  • Script/automate basic repeatable day-to-day tasks
  • Fluency in written and spoken English are required, as well as the ability to work with a geographically and culturally distributed team across multiple time zones

Experience For Senior Associate Systems Administrator Resume

  • Meet deadlines, multitask and work in a fast paced environment
  • Complete design and implementation projects for ESPN’s broadcast facilities and network infrastructure
  • Performing operating system upgrades in the Microsoft Windows environment after developing an upgrade plan and reviewing the plan with supervisor. This includes but is not limited to implementing, maintaining, and enhancing the Microsoft Exchange (‘Exchange’) and Active Directory (‘AD’) environments
  • Coordinates with users, central IT, and vendors to resolve issues and maintain/upgrade systems
  • Monitoring system performance and proposes software updates or parameter changes to enhance system performance; develops a plan for testing, implementing, and measuring the results of system performance

Experience For Project Associate Systems Administrator Resume

  • Experience in Information Technology administering a Microsoft Windows environment
  • Developing, installs, maintains and tests software to provide regular back-up and restore processing for all centralized computers
  • Attends training sessions, reads instructional manuals, and reads industry periodicals to maintain a current understanding of the various operating systems and maintained software
  • Performs quality assurance steps on all batch processing activities to ensure accuracy and timeliness. Monitors batch jobs to ensure all steps are executed and abnormal job terminations are handled in a timely manner
  • Performs scheduled backups and maintains tape libraries
  • Maintain growth statistics, space forecasts, tape libraries, and software and hardware inventories

List of Typical Skills For an Associate Systems Administrator Resume


Skills For Junior Hbss Associate Systems Administrator Resume

  • Prior experience in computer operations, system administration, or a closely related area
  • Manage time efficiently and perform effectively with minimal supervision
  • Demonstrated experience with analytics tools and software
  • Communication skills suited to a professional service-oriented organization
  • Prioritize workload, queue and other assignments; excellent in time management

Skills For Associate Systems Administrator, Linux Resume

  • Experience working in various operating system environments (Linux and Windows)
  • Experience working with remote access and control software such as RDP, VNC, Team Viewer, etc
  • Demonstrated desire to continue learning new and applicable software applications
  • Experience with Cloud and CDN Services, including OpenStack, AWS, and Akamai
  • Experience and a general understanding of Windows 7, 8 and 10 system administration
  • Maintain effective internal and external working relationships
  • Good work ethic and the ability to learn and quickly grasp technical concepts
  • Functional knowledge of Windows server infrastructure, as demonstrated in the interview process

Skills For Senior Associate Systems Administrator Resume

  • Demonstrated ability to diagnose technical problems and apply standard solutions
  • Demonstrated knowledge of Windows 2012/2016 servers
  • Demonstrated knowledge of Windows 10 and macOS installation and remote package management
  • Experience in the Information Technology field
  • Has any Microsoft Windows Server administration and operations experience
  • Has any VMware administration and operations experience
  • Is self-motivated with strong attention to detail

Skills For Project Associate Systems Administrator Resume

  • Microsoft SQL Server database experience is desired
  • Microsoft Azure experience and/or certification is beneficial
  • Experience in a Help Desk role
  • Can provide excellent customer service and user support
  • Be a strong team player working on both shared and individual assignments
  • Proven ability to write useful, accessible, and appropriate documentation and training materials for end-users of technology
  • Demonstrated expertise managing Windows, Linux, and/or Mac OS computers in a lab, corporate, or other professional environment

Skills For Senior Associate, Systems Administrator Resume

  • Experience with Dell KACE client management system
  • Experience with JAMF Casper client management system
  • Related experience. This is a junior level position with opportunity for growth
  • Basic, hands-on experience with storage, network, server or client hardware systems
  • Previous experience in customer support, computer operations, system administration, or another related area
  • Experience with Nagios, Icinga, Sensu, Uchiwa, Puppet, Chef, Splunk
  • Experience with Docker, Kubernetes

Skills For Associate Systems Administrator Resume

  • Experience with Datadog / New Relic
  • System administration experience
  • Experience with Configuration Management tools (e.g., Puppet, Chef, SCCM, CFEngine, etc)
  • Mid-level IT work experience required
  • Working understanding of desktop and application virtualization systems such as VMWare or Citrix

Skills For Junior Hbss Associate Systems Administrator Resume

  • Working knowledge of VMWare View desktop and application virtualization environments
  • Understanding of OSI model and familiarity with TCP/IP networking protocols
  • Maintaining required operating system security on all centralized Windows machines
  • Serving as the first point of contact for customers seeking technical assistance over the phone, email, and chat
  • Perform system software upgrades including planning and scheduling, testing, and coordination

Skills For Associate Systems Administrator, Linux Resume

  • Assist in system integration testing, load, testing, stress testing, and user acceptance testing processes
  • Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Provides recommendations regarding infrastructure planning and budgeting
  • Provides recommendations regarding infrastructure and endpoint management system planning and budgeting
  • Be motivated and excited by solving problems and contributing to a team in a truly cutting edge environment
  • Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization

Skills For Senior Associate Systems Administrator Resume

  • Trains other TSM’s on using networking hardware and software as needed
  • Detail-oriented and thorough when following procedures, as well as able to follow verbal and written instructions
  • Regularly meet with Engineering and Product Management to review feature requirements and to review current issues
  • Maintain the computing resources of the MSiA program
  • Offer user support in a time-sensitive academic setting
  • Plan and develop new computing resources as the program needs continue to grow

Skills For Project Associate Systems Administrator Resume

  • Troubleshoot issues ranging from physical hardware, to network, to user profiles
  • Comprehensive knowledge of the principles, methods, and techniques used in information system troubleshooting and support
  • HP Device Manager for Thin Client administration and remote management
  • Manage environments with hundreds of Windows and Linux based servers
  • Engage with newly signed enterprise archive and governance customers as an expert in the data management offerings
  • Configure system, user accounts, and import user information from Active Directory
  • Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects
  • Drive high levels of customer satisfaction

List of Typical Responsibilities For an Associate Systems Administrator Resume


Responsibilities For Junior Hbss Associate Systems Administrator Resume

  • Manage, train, and maintain a student technician workforce skilled in Windows, Linux and Mac OS workstation hardware, operating and software support
  • Experience knowledge across other technologies outside of those highlighted under Technical Requirements
  • Demonstrated capability with Microsoft Servers, VMware, Linux servers
  • Respond to engineering requests through ticketing system
  • Maintain, and administer hardware, including configuration changes and upgrading firmware
  • Installing and administering Windows Server in support of Business Applications
  • Labels and installs all cabling in the data center across all platforms
  • Administration of Enterprise Windows environment including Active Directory, Group policy, DNS, and DHCP

Responsibilities For Associate Systems Administrator, Linux Resume

  • Administrating Microsoft Exchange or Office 365
  • Administrating enterprise backup systems
  • Maintain production change control schedule and participates in change control
  • Respond to hardware or software problems within 15 minutes of initial report during on-site hours and on an on-call basis after duty hours with a two (2) hour response time to begin work
  • Maintain C2, business and office information system accounts
  • Perform account and access management for servers, out-of-band systems, specified applications and databases

Responsibilities For Senior Associate Systems Administrator Resume

  • Schedule installations and upgrades and maintains them in accordance with established IT policies and procedures
  • Configure and maintain print devices to include establishing print queues on USTRANSCOM’s print servers and maintaining detailed documentation pertaining to the configuration and location of each device
  • Knowledge of the operation and maintenance of both physical and virtual servers
  • Team: Engages in mutually supportive relationships
  • Knowledge of enterprise computer management & software deployment software for Apple and Windows (e.g., SCCM, JAMF Casper Suite, etc.)
  • Perform server and workstation security audits

Responsibilities For Project Associate Systems Administrator Resume

  • Maintain plans for preventative maintenance and disaster recovery
  • Analyze advanced troubleshooting requests, resolve them yourself, route correctly to senior system administration staff or train/support student technicians in resolving the issues
  • Implement and document solutions on Windows, Linux, and Mac OS workstations and servers
  • Perform regular maintenance tasks on Windows, Linux, and Mac OS workstations and servers
  • Ensure data and system integrity
  • Maintain up-to-date knowledge of advances in information technology systems
  • Identify tasks which require automation and automate them
  • Troubleshoot hardware and software problems, both on workstations and servers

Responsibilities For Senior Associate, Systems Administrator Resume

  • Collaborate within IT to provide solutions in-line with established standards
  • Assist other IT staff as needed
  • Serves as a technical operations resource, assisting with installing and maintaining enterprise server systems, as assigned, under the direction of senior staff
  • Maintains complete and accurate operating records, and ensures that change management and security procedures for these systems are executed in accordance with department policies and procedures
  • Performs tier-two troubleshooting and support for server systems and telecommuting infrastructure, diagnosing, resolving, and documenting complex systems problems
  • Assists in the provisioning process of new systems, and upgrades existing systems as requested, including hardware, software, and peripherals
  • Undertakes small technical projects, and serves as a resource on larger projects, as assigned by senior staff

Responsibilities For Associate Systems Administrator Resume

  • Assists with the development, implementation, and maintenance of policies, procedures, and standards that conform to organizational objectives and ITIL best practices
  • Provides end-user technical support and training
  • Familiarity with monitoring tools such as Nagios
  • Have familiarity with task ticketing systems (RT, JIRA)
  • Monitor compliance of all DoD and service-specific directives including the use of external drives and equipment by site personnel
  • Provides raw data for management reports, in prescribed-standard formats, as requested by senior staff
  • Participates in on-call support rotation and occasional after-hours projects and upgrades
  • Key point of contact for VSTS user base

Responsibilities For Junior Hbss Associate Systems Administrator Resume

  • Administers VSTS tool access and permissions, and works with PDO Senior Management and the Senior Systems Administrator for license management in support of user needs
  • Troubleshoots issues with VSTS and works with Microsoft and Sallie Mae stakeholders to drive appropriate and timely resolution
  • Manages and supports other functions in the Project Delivery Office as needed
  • Technical Support – Install, modify, implement, document, and maintain physical system and/or network infrastructure. Analyze physical infrastructure systems requirements and performance to optimize installations and future implementations
  • User Support – Provides basic contextual and technical information to users. Assist users in identifying difficult technical problems and devising solutions. Advise users on available approved technologies. Work with users to translate user requirements into technical solutions
  • Communications - Clearly and concisely communicates operational status whenever requested. Actively participates in regular status meetings. Prepare written status reports and responses to customer inquiries
  • Technical Support - Design, code, test and integrate software and hardware for the Electric Energy Management System Supervisory Control and Data Acquisition (EMS/SCADA) systems using input and direction from management
  • Expand on existing monitoring tool platforms (Nagios, Splunk)
  • Write shell scripts (bash, sh, perl)

Responsibilities For Associate Systems Administrator, Linux Resume

  • Willingness to learn new languages (ruby, python, node)
  • Comfortable with hardware (Sun, Dell) in a datacenter environment
  • Comfortable with basic TCP/IP concepts
  • Comfortable with web, proxy and application servers (jetty, tomcat, java one, apache, nginx)
  • Maintains configuration of network switches
  • Supports ISSM in the implementation of DoD and service-specific Information Assurance policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems data
  • Assists ISSM in the review of existing documentation, IA controls, and DISA Security Technical Implementation Guideline (STIG) implementations

Responsibilities For Senior Associate Systems Administrator Resume

  • Supports ISSO with installs of software patches and updates to keep computer systems compliant with all DOD Information Assurance requirements
  • Monitors all network hardware and equipment, including servers, workstations, switches, and UPSs. Ensures unapproved components are not connected to the network
  • Administers and maintains end user accounts, permissions, and access rights. This includes creating, disabling, and/or deleting user accounts as directed by the ISSM
  • Maintains security cognizance of COMSEC hardware
  • Build, maintain and update Windows servers
  • Server maintenance on both virtual and physical environment
  • Assist with maintenance and updates of local and remote distributed system environments

Responsibilities For Project Associate Systems Administrator Resume

  • Maintain documentation for systems within scope of responsibility
  • Participate in implementation projects that are heavily reliant on server and storage infrastructure
  • Manage and document approved changes to the enterprise baseline
  • Able to lift weight of computers and/or printers as well as computer peripherals
  • Software/database administration, including planning, installing, and maintaining software deployments: PowerShell, R, Python, Hadoop, Postgres, Tableau, Eclipse, vSphere
  • Experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems

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