Systems Administrator Support Resume Sample

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Tyrique Lockman
138 Arvel Junctions,  Phoenix, AZ
+1 (555) 848 6023

Work Experience

NOC Systems Administrator / Technical Support
03/2017 - PRESENT
San Francisco, CA
  • Windows Desktop Support - Desktop Hardware troubleshooting experience - Active Directory experience Required certification - Intermediate/Journeyman Level IAW DoD 8140 CSWF Specialty Area 45clearancejobs
  • Identify software solutions to streamline and improve process efficiency, meet business needs, and maximize company resources. Research solutions and enhancements to deliver improved accuracy, productivity, and cost savings. Prepare reports for leadership
  • Maintains operating system-level software to highest security and fix levels allowed by vendor's certification of application software. Systems are maintained in an audit-ready state and are upgraded to latest stable releases
  • This opportunity supports an FIS client on site in Charleston, West Virginia.
  • Application and messaging queues monitoring
  • Incident management - analysis, resolution, escalations, ..
  • Change requests management from definition to post change test validation
  • Throttle Processes & MVS DB2 / Monthly DB2 Backup's
Lending Support Systems Administrator
11/2011 - 02/2017
Los Angeles, CA
  • Morning or mid-shift coverage among peers manning the 24/7 coverage, shift handover
  • Experience in some/all of the following is also necessary: Active Directory, TCP/IP, remote support tools such as Bomgar, VDI, antivirus and data encryption tools
  • Excellent communication and troubleshooting skills, experience working in a clinical environment, and be capable of lifting 50 lbs
  • Liaising with core infrastructure teams and vendors to solve problems, troubleshoot issues or coordinate changes (e.g. Databases, Unix, Wintel, Storage)
  • Accountability for ITIL based service management in incident, problem and changes whilst ensuring production stability
  • Supporting business through user acceptance testing
  • System and application optimisation via pro-active monitoring, reporting and tuning of processes, queries, scripts, jobs, etc
Senior Application Support & Systems Administrator
07/2009 - 07/2011
Boston, MA
  • Work closely with application developers to recommend solutions as well as tune and troubleshoot
  • Business continuity and disaster recovery planning and execution
  • Creation and maintenance of platform, integration and process documentation
  • Provide support for applications and infrastructure including participation in rostered after-hours support
  • Provide Input into prioritization and manage changing priorities
  • Release management and the migration of objects through BAU environments
  • Business and stakeholder management


Southern Virginia University
2004 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Possess strong problem solving, organizational, analytical, and interpersonal skills
  • Excellent written and verbal communication skills and ability to influence others
  • Keen to develop and expand technical skills within a dynamic fast moving environment
  • Utilize knowledge garnered from hands-on experience to make essential business decisions grounded in CRM reporting
  • Desktop Hardware troubleshooting experience
  • Experience on Systems Administration or Support
  • Enabling best practices and the automation of manual processes

How to write Systems Administrator Support Resume

Systems Administrator Support role is responsible for research, reporting, telephony, security, database, software, messaging, troubleshooting, compliance, inventory.
To write great resume for systems administrator support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Systems Administrator Support Resume

The section contact information is important in your systems administrator support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Systems Administrator Support Resume

The section work experience is an essential part of your systems administrator support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous systems administrator support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular systems administrator support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Systems Administrator Support resume experience can include:

  • OS, SEC+ or CISSP
  • SQL and AEC Suport
  • DoDD 8570 compliance with minimally a secret clearance
  • Perform usage analyses, respond to user access queries, and produce individualized reports for different organization departments
  • Support different groups with requirements and business activities that involve technical aid
  • Basic knowledge of AIX Operating System, AHE-Application Hosting Environment Server management, Database adminstration (DB2), messaging middleware (MQ), WebSphere Administration

Education on a Systems Administrator Support Resume

Make sure to make education a priority on your systems administrator support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your systems administrator support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Systems Administrator Support Resume

When listing skills on your systems administrator support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical systems administrator support skills:

  • Assist in writing ITDR plans and lead the execution and testing of ITDR plans
  • Advanced knowledge of lending productions, related financial analysis and systems
  • Conduct thorough analysis and produce accurate, detailed reports in a fast paced and changing environment with high work volumes
  • Assume responsibility for CRM user staff training
  • Work as part of team or independently
  • Take ownership of tasks from development through to delivery

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