Associate, Sales Support Resume Sample

17 votes

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Jaden Zboncak
717 Tremblay View,  Boston, MA
+1 (555) 450 3398

Work Experience

Sales Support Senior Associate
11/2017 - PRESENT
Chicago, IL
  • Knowledge and understanding of Russell’s different products and service propositions, from our different mix of businesses
  • Supporting the rest of the Milan team to produce ad-hoc reports or illustrative data to respond to client queries and support sales efforts
  • Managing and make suggestions for client and prospect communications using technology sources to ensure up-to-date information about Russell and our investment solutions is provided in a timely fashion (Newsletters, Market Performance and Outlooks, Research Publications, etc)
  • Liaising with Product and Client Service on operational issues and setting up new funds, share classes or accounts
  • Pro-active attitude in bringing to our prospect market Russell’s latest thinking, capital knowledge, products and services
  • Sales administration support that is required to achieve the overall team’s targets
  • Produce ad-hoc reports or illustrative data to respond to client queries and support sales efforts
  • Effectively communicate the advantages and the unique selling proposition of Russell’s services via telephone calls, memos, correspondence and presentations
  • Fielding all ad hoc requests and coordinating with other associates inside and outside the German team to respond to these requests
Associate, Sales Support
02/2013 - 10/2017
Detroit, MI
  • Overseeing client reporting and managing those reports which require direct input from the Investment Division
  • Monitor and respond to any incomplete IO’s returned from Order Entry team; complete IO when able or route appropriately to sales reps to resolve issues
  • Monitor AdWatch production system and reports for missing advertising materials, late proof return from creative, or late release of advertising material, and follow-up with advertisers, creative department, and sales team as needed
  • Seek to improve processes and best practices to meet sales and customers’ needs
  • Developing expert knowledge and understanding of Russell’s different products and service propositions, from our different mix of businesses
  • Meeting organization / facilitation
  • Proposal review / Formal Deal review processes
Sales Support & Client Servicing Associate
09/2008 - 12/2012
Houston, TX
  • Finalist presentation activities
  • Local marketing efforts
  • (SFDC) updates and reporting
  • Assist Regional Sales Leaders, Business Development Executives and Local Market Leaders with Account Planning and Client Satisfaction activities
  • Experience in financial services, brokerage or customer service environment
  • Life & Health license required within 6 months of hire
  • To support order downloading process using Order Management System


DeVry University's Keller Graduate School of Management
2003 - 2008
Bachelor's Degree in Finance

Professional Skills

  • Demonstrates excellent written skills through the ability to effectively write routine reports and correspondence
  • Demonstrate excellent verbal communication skills through the ability to speak effectively to customers or employees of organizations
  • Proven effective problem-solving and complaint resolution skills
  • Excellent telephone and communication skills -Japan, English & Chinese Languages
  • Intermediate skills in MS office
  • Organization skills to track multiple projects to completion
  • Related experience or combination of education and experience

How to write Associate, Sales Support Resume

Associate, Sales Support role is responsible for languages, software, finance, training, reporting, research, travel, health, english, organization.
To write great resume for associate, sales support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Associate, Sales Support Resume

The section contact information is important in your associate, sales support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Associate, Sales Support Resume

The section work experience is an essential part of your associate, sales support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate, sales support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate, sales support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Associate, Sales Support resume experience can include:

  • Relevant experience in handling customer service
  • Working experience (fresh graduate can be considered as well)
  • Good use of computer eg excel
  • Maintaining, preparing and suggesting improvements for Sales presentations
  • Preparing and suggesting improvements for Sales and Reporting presentations
  • Ensuring maintenance of a fresh and updated prospect list. Including updating client and prospect data and records in CRM

Education on an Associate, Sales Support Resume

Make sure to make education a priority on your associate, sales support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate, sales support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Associate, Sales Support Resume

When listing skills on your associate, sales support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical associate, sales support skills:

  • Communicate effectively both in writing and verbally with global team members and customers
  • Leverage the organization as to effectively and efficiently support our clients’ request
  • Operate the software for client or prospect demos, supporting sales team regarding functionality
  • Relevant experience in handling Documentation and
  • Validate contacts for upcoming renewals
  • Ser organizado e saber definir prioridades

List of Typical Skills For an Associate, Sales Support Resume


Skills For Sales Support Senior Associate Resume

  • Respond to both phone and email inquiries about Sun Life’s individual life and health products and processes from Third Party Advisors and Marketing Assistants
  • Experience with Salesforce or Siebel CRM
  • With Claims experience
  • Experience in the financial services industry that directly aligns with the specific responsibilities desirable
  • Logistics experience would be added advantage
  • Typically have 1-2 years of related experience
  • Being knowledgeable and understanding Russell’s different products and service propositions, from our different mix of businesses

Skills For Sales Operations Support Associate Resume

  • Updating and developing all documents and reports to deliver periodically to key clients
  • Working with internal functions such as the investment division, compliance and marketing to produce client specific sales aids and materials
  • Running analysis on data in order to prepare materials and presentations for clients / prospects
  • Keeping contacts with key clients and prospects in order to follow-up to specific requests
  • Provide business support to partners and distributors. This includes tasks such as teaching them for the future, routing, and providing statues inquires
  • Partner with internal departments to provide process improvements, making Sun Life easy to do business with, part of the Company’s value proposition
  • Participate in pre-launch sales initiatives to develop and create advisor and marketing assistants’ interest in our sales strategies. Drive post-launch follow-up to generate sales growth and increase market share
  • Understanding of the business and APJ business market

Skills For Sales Support & Client Servicing Associate Resume

  • Thorough working knowledge of SAP/other systems
  • Familiarity with CRMs, research and marketing tools: SFDC, Marketo, Hoover’s
  • Research and compile information about prospect or client needs regarding FNC services
  • Coordinate prospect meeting invitations, prepare demo materials suited to prospect or client needs
  • Provide current information on all upcoming product releases and sprint items to the sales team
  • Manage related marketing materials sent to client or prospects
  • Assist Marketing in support of the overall sales effort
  • Proficient in using Internet Explorer and other web-based applications

Skills For ICB Sales Support, MEA, Associate Resume

  • To Identify opportunities for business process improvement in Order Processing
  • To attend all Mandatory training approved by manager within the stipulated timelines
  • Be responsible for APJ OP Process streamlining & improvement
  • Knowledge of life and health insurance products within the market
  • Identify, analyze and resolve various issues as they occur, on a daily basis
  • Articulate and educate
  • Flexibility to work additional hours as required at peak times

Skills For Israel Sales Support & Sales Associate Resume

  • Operational knowledge of Windows
  • Microsoft Office especially Outlook and Excel
  • Superior completo ou cursando
  • Conhecimento em Pacote Office, DOMS e Sales Force
  • Perfil comercial e técnico
  • Ter espirito de equipe
  • Communicate to all levels within an organization
  • Fluent communications in English/Mandarin - written and verbal
  • Proficiency with common business software applications such as MS Office products: Excel, Outlook, etc

Skills For Sales Support Desk Associate Resume

  • Prepare with sales executives for prospect or client demonstrations of FNC platforms and products
  • Ensure prospect demonstrations include most current platform and product features for clients
  • Create and format all Sales Pitchbooks; print, bind and ship
  • Maintain internal Sales Confluence page with most current and relevant information
  • Provide SalesForce assistance to sales team and account executives

Skills For Sales Associate, Sales Support Resume

  • Lead internal overviews of the sales demo process as needed to provide internal awareness
  • Support other internal company meetings, webex’s and calls as needed
  • Anticipate areas of difficulty and/or questions and quickly adapt demonstrations to meet the needs of prospect or client participants
  • Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint, Office 365
  • Cultivate positive relationships with clients, team members, and other colleagues
  • Assist, drive, and coordinate bulk email campaigns that drive on-time renewals
  • Assist in the preparation of quotes for several aspects of the business in North America and Latin America

Skills For Buck-senior Associate, Sales Support Resume

  • Maintain administrative tasks in CRM systems
  • Properly route requests to other departments in timely manner and follow up when necessary
  • Support the sales organization with processes and guidance in all aspects of the deal lifecycle
  • Provide customer service support through phone and email for all types of requests; coordinate with related departments to solve issues
  • Provide business support to partners and distributors. This includes tasks such as routing, status inquiries, coordinating with related departments, and education

Skills For Business & Sales Support Summer Associate Resume

  • Prepare quotes, process returns and process orders for all aspects of our business in North America and Latin America
  • Analyse claims to determine liability and minimize exposure to the company. Approve or reject claims based on this investigation and knowledge. This includes
  • Coordinate and oversee all logistics relating to deal and non deal roadshows: scheduling, presentation materials, transportation, venue arrangement, greet clients at the group meetings
  • Coordinate corporate days: book venue, invitation, registration, scheduling, presentation materials, onsite logistic etc
  • Generate roadshow expenses report, make payment to the vendors, and recharge the expenses to the corresponding entity
  • Maintain client distribution list
  • Manager, Customer Services
  • Team Leader, Claims

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