Application Services Resume Sample

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Henderson Ledner
8615 Kozey Ville,  San Francisco, CA
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Work Experience


Senior Manager, Application Services
10/2016 - PRESENT
Dallas, TX
  • Monitor adherence to budget for project within area
  • Lead team through all incidents and production issues review root cause and logs to find and implement an appropriate solution
  • Provide L3 support and delivery of maintenance support for Technology applications, which involves 7/24 support
  • Provide immediate one-on-one support to the business
  • Escalate and coordinate technology issues with the appropriate application support and technology infrastructure groups
  • Provide updates and facilitate meetings with clients providing resolution and timelines for completion of production issues
  • Create a positive work environment and being an effective role model by championing CIBC’s mission, vision and values
Application Services
01/2010 - 08/2016
Dallas, TX
  • Within a programming and application system environment (SAP, .NET, JAVA, J2EE/JBoss Application Server Software, Oracle, DB2, SQL,)
  • Relevant IT experience within financial / investment institutions and leadership experience in a software development organization required
  • Experience with leading the development of cloud-based applications and development of APIs, web services
  • Strong understanding of the Agile software development cycle and development methodology
  • Self-motivated and action-and-results oriented
  • Collaborate with various Technology and Business clients, Vendors and Consultants
  • Business Engagement – oversee and manage the relationship with the key business stakeholders. Demonstrate and communicate the wider AMIAS strategy and regional progress or challenges
Application Services Summer Intern
03/2004 - 07/2009
Chicago, IL
  • Maintain relationship with business management to identify technology needs and align application services to support those needs
  • Overseeing a development team comprised of J2EE and Informatica Developers
  • Offer guidance to the team and support with decision making
  • Manage the pipeline of projects/intakes
  • Manage multiple projects and deliverables in parallel
  • Lead discussions with the business and the technical team
  • In a leadership role including experience leading a team, setting priorities and plans to meet business goals and objectives

Education


Heidelberg University
1998 - 2003
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent organizational skills, with experience setting own task lists and timelines
  • Strong analytical skills in budgeting, planning, and policy development and maintenance
  • A technology delivery background with strong client-facing skills within the
  • Basic Windows OS skills
  • Sales: Developing, Validating, qualifying, and closing sales opportunities
  • Experience in running day to day operations, managing environments and large scale application deployments
  • Experience trouble shooting system and infrastructure issues and providing root cause analysis

How to write Application Services Resume

Application Services role is responsible for modeling, integration, application, mentoring, coaching, architecture, security, java, trading, compensation.
To write great resume for application services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Application Services Resume

The section contact information is important in your application services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Application Services Resume

The section work experience is an essential part of your application services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Application Services resume experience can include:

  • Technology engagements – Interface to the WMIS Asia CTO and leadership teams. Be the ambassador of the AMIAS global team at a regional level and translate the AMIAS global strategy to the regional level
  • Strong leadership skills, which includes the ability to define and delegate roles, identify and develop talent, and motivate and inspire teams
  • Proven leadership experience with the ability to form, build and manage effective teams
  • Information Services leadership experience, and 5 years total relevant experience with Lawson, or an equivalent combination of relevant experience
  • Strong leadership,interpersonal, communication and presentation skills
  • Solid interpersonal skills and the ability to lead in a collaborative team environment

Education on an Application Services Resume

Make sure to make education a priority on your application services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Application Services Resume

When listing skills on your application services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical application services skills:

  • Excellent client facing skills required, self-directed and possess the ability to thrive in a highly critical, fast paced environment
  • Excellent written and verbalcommunication skills
  • Good experience in developing/enhancing and maintaining Policy Admin System(s)
  • Strong project management experience supporting reporting and analystics
  • Competencies and skills required to perform this job include listening, communication, planning,
  • Proven success building strong stakeholder relationships

List of Typical Experience For an Application Services Resume

1

Experience For Senior Manager, Application Services Resume

  • Embracing and evangelising for the development modernisation activity within Asset Management, partnering with global leadership to ensure that the Asia region applies the Dev-Ops culture in a consistent way
  • Responsible for constantly reviewing the efficiency of support processes and creating productivity initiatives at a regional level by leveraging strategic technical solutions
  • Exceptional verbal and written communication skills with proficiency using The Google suite or Microsoft Office products
  • Proven experience in rapidly growing accounts
  • Skills in some of the following would be beneficial: Visual Studio .NET, XML, JavaScript, Web Services
2

Experience For Application Services Manager Resume

  • Has experience in supporting application running in Unix & Unix scripting knowledge
  • Experience presenting large transformation programs or projects
  • Experienced in managing multinational global teams
  • Manage all partner investigations to ensure that issues are investigated and resolved in a timely and effective manner
  • Experience migrating applications from datacenter to AWS
  • Experience managing Docker, Deis, and Heroku
  • Experience managing Saas providers, vendors
3

Experience For Manager, Application Services Resume

  • Proven capability of building relationships with CXO/Director/VP level client contacts
  • Proven competencies in implementing cloud technologies
  • Assuring the client of the commitment and driving the delivery process by working collaboratively with delivery
  • Facilitating smooth workflow of the department to ensure high standards and quality of technical work
  • Working and leading teams and supporting data warehousing and ETL environments
4

Experience For Application Services Engineer Resume

  • Code/design/test configurable, self-healing, and zero-to-minimal-maintenance JAVA web applications and services using Spring or Struts framework
  • High level of competency with relational Database modeling, SQL scripting and SQL Server Reporting
  • Develop and upgrade the applications; actively contribute throughout the scoping, designing, development, testing and implementation phases
  • Upgrades and patching across testing and production environments of Archer platform
  • Drive continuous improvement in implementation services business operations by initiating change and creating an environment that is conducive to change
  • Initiatives activities to improve existing systems, collaborating with other teams to optimize efficiency, and implement best practices
  • Develops and oversees the BCP plan for supported applications and services, including participating in BCP exercises
  • Deep understanding of testing and certification business processes
  • Lead major production issues helping to troubleshoot and find a solution while communicating to stakeholders
5

Experience For Director, Application Services Resume

  • Pursues problem solving with clear understanding of facts and defines test plan and solution strategies
  • Understands Accenture Technology offerings including supporting differentiation and value propositions
  • Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs
  • Proactive leader, able to bring new ideas and innovative thinking to the business
  • Manage through influence in a complex and evolving environment to meet challenging time lines and organizational goals
  • Financial and capital planning
  • Advising business and development teams on multiple solutions and architecture options to enable complex business processes using Archer. Oversee the design and build of on-demand applications and solutions based on GRC
6

Experience For Lead Application Services Engineer Resume

  • Provides strategic guidance to IT GRC department on the development of local, system-specific, and application-specific information security: policies, guidelines, standards, procedures, and responsibility designations
  • Responsible for managing the work environment, identifying workforce needs and ensuring alignment with corporate manager expectations, values and vision as it related to Governance, Risk Management and Compliance solutions
  • Identify compliance, information security and business continuity risks to the organization and makes recommendations for corrective actions/mitigation of risks
  • Gather detailed technical and functional requirements and configure applications using Archer Architect, design & implement GRC solutions
  • Manage traveling Implementation Consultants. Ensures team members are adequately trained to successfully implement EIS product(s)
  • Originate and close sales to achieve sales and pipeline targets across new and existing channels
  • Understand and leverage Accenture’s sales best practices, tools, processes and reporting
  • Respond to emails/phone calls daily regarding admissions and other various issues
7

Experience For Application Services Team Lead Resume

  • Three (3) years' with Java technologies like J2EE, Spring, Struts, etc
  • Hire, train, mentor and manage a ‘best-in-industry’ engineering support team
  • Design and develop metrics by which to monitor the performance of the team including
  • Metrics to identify repeating issues with current products
  • Manages resource allocation across multiple projects and initiatives by working closely with internal business units and program management
  • Consults with users, management, vendors, and engineers to access computing needs and system requirements
  • Oversees the timely and proper execution of the GRC program within and across the lines of business. Includes consultation to execute the program components
8

Experience For Application Services Manager Senior Resume

  • Facilitate definition of common reference data model needed to support the goals of GRC solution on the RSA Archer platform
  • Provide analysis and recommendations on user requirements to include complex calculations, data driven events, workflow, notifications, dynamic access control, iViews, dashboards, and reporting for GRC Platforms: Archer
  • Strategic vision for implementing automated solutions needed for achieving target vision, enabled mainly using the RSA GRC Archer platform
  • Experience in managing a collaborative vendor engagement model for defining needs, structuring engagements, maintaining services delivery and product quality, refining a shared vision, and maintaining a productive relationship
  • Lead project delivery teams across business groups, IT, infrastructure, and vendor solutions teams to ensure business objectives are achieved with sufficient solution delivery transparency and oversight
  • Understanding Requirements –Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions
  • People Leadership –Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems
  • Relationship Management –Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements
9

Experience For Application Services Digital Lead-regional Service Owner Resume

  • Strong Leadership: Be a bold and authentic leader who is passionate about developing and coaching to bring out the best in people. Support and mentor team members through knowledge sharing, collaboration and effective problem solving
  • Leading analysis of organizational needs for development and implementation of content related applications
  • Perform service reviews and drive ‘service improvement plans’ when required
  • Jointly with IT business service mgr’s, establish - & execute user adoption plans when required
  • Interface with the project team as the mobile development Manager
  • Responsible for application development projects of the core application systems
10

Experience For Application Services Specialist Resume

  • Facilitate and implement systems improvement and enhancements to meet company goals and objectives. Formulate and strategize IT solutions to support the objectives of the company business plan
  • Responsible for personnel management, performance reviews, competency development, and coaching of facility application services resources
  • Prepare and implement strategy across the applications in Centralised Run
  • Providing leadership to IT System development, ensuring commitments are met while providing high quality and cost effective systems that meet customers' expectations using both agile and waterfall methodologies
  • Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned application services and support for an HCA hospital
  • Maintains strong relationships with division application services team and Division Director of Application Services
  • Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities for all facility applications

List of Typical Skills For an Application Services Resume

1

Skills For Senior Manager, Application Services Resume

  • Demonstrated data analytics and application integration skills and experience
  • Proven people management experience including development through coaching, mentoring, and support
  • Interact effectively with all levels of internal and external customers, building collaborative working relationships
  • Pecific healthcare and/or systems-related experience including 2+ years managerial experience
  • Proven experience in arapidly growing account
  • Experience with public and/or private cloud is strongly desired
  • Demonstrated experience at a senior level in managing application service delivery in a multi-service provider environment
2

Skills For Application Services Manager Resume

  • Proven experience in financial management, analytics, reporting and metrics
  • Collaborative consulting skills; across both internal and external service providers
  • Reporting systems development experience: Microsoft Reporting Services/Analysis Services, Power BI
  • Working experience with Microservices, Cloud, DevOps is an asset
  • Working experience with Agile Methodology is an asset
  • Experience managing a team of at least 15 employees including Hiring/firing, employee development and administering performance reviews
  • Experience with performance testing/troubleshooting of Windows OS and applications
  • Proven track record of working and partnering with regional and global business units
  • Experience selling large scale outsourcing engagements to Products clients in the UK and Ireland
3

Skills For Manager, Application Services Resume

  • Experience selling new/emerging technologies
  • Proven sales leadership originating and closing technology services opportunities
  • Experience in leading multi-disciplined technical teams
  • Three (3) years of experience with Java technologies like J2EE, Spring, Struts, etc
  • Excellent English and Portuguese (verbal and writing)
  • Depth of experience in implementing Cloud solutions
  • Project leadership experience, including the use of agile practices
  • Proven track record of project delivery of capital markets trading systems
  • SCRUM Master or equivalent working experience
4

Skills For Application Services Engineer Resume

  • LOMA FLMI or equivalent working experience
  • Experience with application support and training
  • Experience interfacing with process control systems
  • Good understanding ofindustry specific business issues and drivers
  • Hands-on experience withproposal/RFP creation and leading RFP/proposal presentations
  • Wide variety of IT andbusiness consulting engagement experience
  • Improve Efficiencies and Effectiveness (20%)
  • Responsible for the prioritization of projects assigned to the Application Development team
  • Understanding the importance of providing innovative, yet solid and reliable services in secure environments
5

Skills For Director, Application Services Resume

  • Experience in vendor management, procurement, budgeting, forecasting and capacity management
  • Management experience, leading a team of four or more engineers
  • Vision for the future information technology environment and a passion for improving the technology experience of the workforce
  • Experience with Continuous Integration, Continuous Delivery and DevOps concepts
  • Experience using various development tools such as: MS Visual Studio, GIT, JIRA
6

Skills For Lead Application Services Engineer Resume

  • The ability to demonstrate tact, courtesy and discretion in dealing with faculty, staff, students, high-level university officials and the public
  • Related experience in a Production Application Services or project management role
  • Prior ecommerce background is also helpful. These allow a broader understating of the full end to end life cycle of order management
  • Experience with Adobe CQ/AEM web management would be amazing
  • Participates in resource planning and allocates resources to meet goals of the application services area, IT&S goals and business priorities
7

Skills For Application Services Team Lead Resume

  • Ensure effective working relationship with sales and customer support to accomplish joint objectives that support delivery of products and services
  • Experience in a Technical environment
  • Builds strong relationships with application services users groups across HCA, IT&S managers and directors, and the Technical Services Leadership Council
  • Organize, prioritise, and handle multiple tasks and projects
  • Maintain a feedback system from customers and prospects about the effectiveness of the engineering support team and any needs for improvement
  • Experience supporting mission critical enterprise applications with strict uptime and schedule requirements
8

Skills For Application Services Manager Senior Resume

  • Experience with software deployment processes and tools
  • Experience with automation and continuous improvement of operational processes
  • Define and prioritise service requirements, plans, deliverables, define and agree maintenance windows, maintain and publish maintenance calendars
  • Maintains key relationships with internal and external contacts to develop knowledge, align deliverables, and provide excellent customer service
  • Provide validation, integration, and implementation multiple applications
  • Experience with cloud native microservices and application design patterns
  • Partner with other IT Senior management to provide strategic and technical leadership to ensure effective and efficient department performance and processes
  • Hand-on coach with software development experience
9

Skills For Application Services Digital Lead-regional Service Owner Resume

  • Integration experience with enterprise software
  • Good industry knowledge in fintech/ emerging technologies
  • Experience working within Agile, Cloud and DevOps environments
  • Consulting, collaborating, and communicating with the business
  • Managing and delivering application design and development projects for Big Data using Hadoop technologies
  • Tracking effort on task, recognizing scope and effort variances early and evaluating impact
  • Driving and implementing WMIS production efficiencies and stability through automation, monitoring, and process enhancement
  • Addressing technical Issues with RTS and Client's environment, leveraging internal and external resources where required
  • Understanding of applicable business process
10

Skills For Application Services Specialist Resume

  • Implementing custom deployments of various NICE product suites for clients
  • Integrating NICE's applications with web based (IE, Chrome, Firefox), Terminal applications, dot net, Siebel
  • Working closely with customer IT organizations and the NICE development team
  • Participating in knowledge transfer activities as required
  • Traveling to customer sites when required
  • Understanding of security tools used in windows desktop environment: SEP, DLP, CSP
  • Understanding of Virtual Desktop Infrastructure
  • Working knowledge of Perfmon, Sysinternals Suite (Process Monitor, Process Explorer), xPerf or similar tools set (e.g. AppDynamics, DynaTrace)

List of Typical Responsibilities For an Application Services Resume

1

Responsibilities For Senior Manager, Application Services Resume

  • Strong management skills with technical support team
  • Good oral, written, organizational and interpersonal communications skills
  • Basic memory dump analysis skills
  • Experience with Retail, Consumer Product Goods and/or Life Science industry segments
  • Experience with the following; Cognos, Datastage, Syncsort, Group-1, Unix, Oracle PL/SQL, Autosys as well as Netezza
  • Proven knowledge of machine vision and image processing
  • Identify and recommend developmental and enhancement priorities for services based upon staff and customer feedback
  • Metrics to measure pre-sales support effectiveness
2

Responsibilities For Application Services Manager Resume

  • Experience in a Management role with direct reports is required
  • Good knowledge of development methodologies
  • Direct people management experience considered an asset
  • Previous experience in the Financial Industry would be an asset
  • With 5-6 years of supervisory experience
  • Experience in procurement or commercial contracts
  • Related experience in a Production Application Services or project management role
  • Demonstrates knowledge of the Wood Products businesses
  • MS Office 365 experience and knowledge
3

Responsibilities For Manager, Application Services Resume

  • Microsoft Azure and/or Amazon Web Services or other cloud IaaS or PaaS experience and knowledge
  • Experience with Oracle databases, Oracle BI suite and ETL tools such as Informatica considered an asset
  • Experience with other BI tools, e.g. Tableau, Cognos considered an asset
  • Experience with Big data technologies considered an asset
  • Previous financial industry experience is an asset
  • Software development and PLC are strong assets
  • Develop and execute the strategy for designing, developing, and architecting call center technologies in support of Capital Group’s business strategy
4

Responsibilities For Application Services Engineer Resume

  • Develop and execute the strategy for designing, developing, and architecting technology solutions in support of Capital Group’s ESI business strategy
  • Computer proficiency utilizing current and new computerized teaching technology and familiarity with communicating education platform (such as Blackboard)
  • Job definition, recruitment, competence management, development (including planning of internal education), evaluation, etc.
  • Lead teams in developing new capabilities and enhancements for our online servicing platform
  • Drive change and initiatives around engineering best practices, CI/CD and driving a DevOps/cloud mindset
  • In-depth knowledge of application development using Object-oriented languages like Java, C#, and advanced data manipulation using SQL
5

Responsibilities For Director, Application Services Resume

  • Serve as the subject matter expert and team lead within training environment to ensure training quality and consistency across all modules
  • Responsible for coordinating with the application and technical team leads to design and maintain a Training Environment Management Plan
  • Promote a culture of learning and continuous improvement, while creating an environment that is both fun and collegial
  • Big Data--Knowledge of approaches, tools and roles and responsibilities in providing technical or business guidance to clients regarding Big Data and Hadoop
  • Resolve customer satisfaction issues and escalate issues through existing management structure
  • Day-to-day operational support of existing and newly implemented clinical, financial or integration applications and prepares performance reports
6

Responsibilities For Lead Application Services Engineer Resume

  • Addition of new modules and features which augment or add to these existing applications
  • Develop new client relationships and expand existing relationships to drive Application Services Sales in Microsoft and related technologies
  • Responsible for ensuring Lotus Notes and SharePoint Applications are developed, configured and tested in line with JM standards
  • Develops, maintains and oversees end user and support staff training programs
  • Responsible for administration and troubleshooting IT systems
  • Provide timely updates regarding production status and progress of issue resolution
7

Responsibilities For Application Services Team Lead Resume

  • Guide the team in developing new capabilities and enhancements for the Genesys platform
  • Guide the team in developing new product capabilities and enhancements
  • Forecast and manage departmental budgets, technology and staffing strategies
  • Establishes and/or maintains department metrics while implementing continuous-improvement programs
  • Provide technical leadership, mentorship, and management across engineering teams
8

Responsibilities For Application Services Manager Senior Resume

  • Lead teams in developing new capabilities and enhancements for our investment management area
  • Dedication to applying best practices and quality standards to all project phases
  • Provide supervision and direction for IT and user department staff participating in Epic system implementations
  • Plan, develop, coordinate, manage, and evaluate implementation and optimization training for all trainers
  • Oversee an application portfolio supporting the American Funds Service Group
  • Maintain the licence servers including documentation and licence upgrades
  • Set up software metering in SCCM
9

Responsibilities For Application Services Digital Lead-regional Service Owner Resume

  • Familiarity with software controls including dongles, key codes and licence servers
  • Leadership - Expert hands-on knowledge of large and complex data warehousing and ETL applications from design to implementation and support
  • Thorough background or expertise with the following: Objective C, Xcode, Android SDK, Swift, XML, JSON, RESTful, Maven, Gradle, Jenkins, ANT, Subversion, GIT
  • Application Delivery Process--Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced
  • Contribute to operational, tactical and strategic planning
  • Knowledge of specific policies and practices for planning and administration of budget
  • Capability to establishing relationships with CXO/Director/VP level client contacts
10

Responsibilities For Application Services Specialist Resume

  • Deep understanding of new/Digital Technology and its impact on business and applications and industry specific business issues and drivers
  • Depth of knowledge on the Oracle suite including the newest developments
  • Post-secondary Education in Computer Science/Data Processing
  • Client facing (from deal qualification through close)
  • Coach and mentor team members in the application portfolio, providing insight and expertise to enhance the support service
  • Ensure the team meet or exceed all service levels and KPI metrics through monitoring and allocation of support tickets

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