Analyst, Systems Support Resume Sample

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Rubie Mertz
76257 Conn Drive,  Detroit, MI
+1 (555) 781 1989

Work Experience

Senior Systems Services Support Analyst
05/2016 - PRESENT
Los Angeles, CA
  • Work closely with Employment Support Center leadership to gather information; collaborate with partners to develop quality systems design that is aligned with Macy’s technology roadmap, software development best practices, patterns, and standards
  • Serve as a liaison and point of contact to JetBlue’s payroll department and Blue Cities Crewleader and Administration teams
  • Serves as a liaison with the Payroll and IT departments as well as with external groups and business partners engaging in
  • Perform requirements analysis, prototyping, design, development, and testing of
  • BA/BS in Computer Science or Management Information Systems required
  • Supporting operating systems, Java based applications and web based applications
  • Change, Incident and Problem management process experience
Systems Analyst, Employment Support Center
07/2013 - 02/2016
New York, NY
  • Document all pertinent end user identification information, including name, department, contact information, and nature of request or incident
  • Prioritize and schedule incidents. Escalate incidents (when required) to the appropriately experienced technician
  • Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket
  • Identify and escalate critical incidents
  • Participate in a afterhours on-call rotation
  • Management/administration of requirements and verification, understanding of functional architectures and Concepts of Operations defining system of systems
  • Support Integrated Product Teams throughout the product life cycle, integrating data across tools and providing analyses from multiple sources/tools
  • Documenting engineering processes and providing task status and tracking metrics
Rohq-esc-systems Apps Support Analyst
06/2008 - 06/2013
Chicago, IL
  • Support systems engineering tasks associated with requirement decomposition, functional architecture, requirement traceability, and verification and validation of large complex systems
  • Participate in peer reviews, support design reviews and other design-related activities
  • Prepares configuration for application middleware and application deployment
  • Develops and implements new standard SSL certificates for applications
  • Coordinates application buildout with onshore and offshore partners to ensure on time delivery
  • Provides Level 3 support and triages escalations from operations team
  • Resolves hardware and software integration issues by interfacing with database administration, software development, network support personnel, and vendors to coordinate solutions


Upper Iowa University - Des Moines Center
2004 - 2008
Bachelor's Degree in Information Technology

Professional Skills

  • Strong Analytical, System Thinking, Modeling and Simulator, Requirements/Tracing & Technical Verification /Validation
  • Experience with desktop and server operating systems, including Windows XP & Windows 7, Windows 2003, Windows 2008
  • Demonstrated Expertise ("DE") implementing a platform in Pivotal Cloud Foundry, utilizing Concourse CI/CD pipeline creation technology
  • Driving incident management and resolution, identifying root cause and coordinating the fixes with the development teams
  • Serving as an on-call resource during US Trading hours for Incident Management, Escalation and Resolution
  • Taking responsibility of day to day support of applications and batch systems that support FPCMS Fund Accounting portfolio
  • Serving as an on-call resource during US hours for incident management, escalation and resolution

How to write Analyst, Systems Support Resume

Analyst, Systems Support role is responsible for software, travel, training, integration, database, java, design, research, telecom, automation.
To write great resume for analyst, systems support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Systems Support Resume

The section contact information is important in your analyst, systems support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Systems Support Resume

The section work experience is an essential part of your analyst, systems support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, systems support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, systems support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Analyst, Systems Support resume experience can include:

  • Taking responsibility for data quality and the day to day support of applications and batch systems supporting a portfolio of business products
  • Driving incident management and resolution, identifying root cause and coordination of fixes
  • Serving as a Business expert with an in-depth knowledge of the data and technologies of the products supported
  • Assessing the business impact of outages and ensures proper notification and escalation
  • Assisting in the rollout of new products
  • Ensuring process is followed for the safe execution of production data management activities

Education on an Analyst, Systems Support Resume

Make sure to make education a priority on your analyst, systems support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, systems support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Systems Support Resume

When listing skills on your analyst, systems support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical analyst, systems support skills:

  • Experience with Systems Engineering processes in the areas of requirements management, with knowledge of verification and validation
  • Experience supporting multiple models of mobile devices
  • Experience supporting VOIP telecom devices
  • Advanced experience using DOORS
  • Assessing the business impact of outages and ensuring proper notification and escalation
  • Monitoring and coordinating support activities required to minimize the business impact

List of Typical Skills For an Analyst, Systems Support Resume


Skills For Senior Systems Services Support Analyst Resume

  • Understanding of engineering departments/organizations and the tasks they perform. Knowledge of how these departments interact
  • Working with development teams to promote standards to improve stability and supportability
  • Monitoring and manage trouble tickets
  • Coordinating support activities with global counter parts
  • Responding to and mitigating incidents
  • Supporting web applications and web services in production as well as in non-prod integrated end-to-end environments

Skills For Senior Business Systems Analyst Customer Support & Maintenance Resume

  • DE performing cloud service engineering, including build, deploy, scaling, and triage on AWS, PCF, and Azure Cloud platforms
  • Competent in programming languages and computing equipment, capabilities and usage. (C++,Visual Basic)
  • Competency in programming languages and computing equipment, capabilities and usage. (Java, Python, DXL, SQL)
  • Point of escalation for outages, ensuring prompt escalation to Level 3 support as required to minimize the business impact
  • Work a flexible schedule based on department and store/company needs including overnight, early mornings, weekends and late nights
  • This job description is not all inclusive In addition, Macy's, Inc reserves the right to amend this job description at any time Macy’s, Inc is an Equal Opportunity Employer, committed to a diverse and inclusive work environment

Skills For Systems Analyst, Employment Support Center Resume

  • Working with various application technology groups, QA testing groups, and system infrastructure support groups in implementing new infrastructure as we migrate to new a new data center and update our current technology stacks
  • Upporting Microsoft AD
  • 3+Years supporting Office 2010 & Office 2013
  • General understanding of DoDAF Framework
  • Familiarity with Exchange 2010

Skills For Customer Support Systems Analyst Resume

  • Maintain fax machines, printers, scanners and other networked business machines
  • Basic knowledge of switches and network devices
  • Tool trade studies and tool integrations
  • Functional Architecture - Knowledge of functional flow analysis, methodologies
  • Conduct regular audits under the guidance of the Senior Analyst to ensure integrity and consistency procedures requirements
  • DE performing infrastructure provisioning using Dandy and FidCloud C2C; release management and engineering processes, using uDeploy and Concourse; configuration management using iConfig/SpringCloud Config; and systems integration
  • DE in BAU and cloud load balancing design, configuration, troubleshooting, and validation through F5 and AVI devices, creation through NDA, AVI, and NSX load balancing for cloud solutions

Skills For Rohq-esc-systems Apps Support Analyst Resume

  • Demonstrated Expertise (“DE”) conducting data analysis, including writing SQL queries for data extraction and modeling from relational databases -- DB2, Oracle, and Sybase -- using SQL Developer, Toad, or Rapid SQL; and developing reports using Excel within an Oracle environment with data integration using Informatica
  • DE automating builds using Unix Shell scripting, AutoSys JIL, and AutoSys scheduler; performing disaster recovery procedures using HPOO orchestration tools; and automating procedures and processes to increase ROI gains and improve application and platform stability
  • DE creating business reports and dashboards in Tableau or OBIEE on business and operational metrics; and presenting reports to senior management
  • When working or traveling on JetBlue flights and if time permits, all capable Crewmembers are asked to assist with light
  • Performs Operating System patching and migration, package installation and configuration changes under tickets

Skills For Senior Systems Services & Support Analyst Resume

  • Excel in a fast-paced environment and challenging atmosphere
  • Creates contingency plans covering key areas of vulnerability within the system
  • Participates in the rollout of new products while ensuring seamless delivery for the execution of production data management activities
  • Assesses and amends operational procedures and practices while leveraging tools and operational processes that drive efficiency and scale
  • A+, Net+, MCP or MCDST

Skills For Desktop Support & Systems Analyst Resume

  • Evaluates and participates in implementation of new systems and automation initiatives
  • Defines and recommends process improvement initiatives
  • Participates in the development of tools used to facilitate operational procedures
  • Coordinates systems installation and configuration of systems installation and infrastructure changes
  • Responsible for the maintenance of system diagrams and operational procedures

Skills For Systems Engr Support Analyst Resume

  • Troubleshoots and tunes performance within the platform space
  • Provides support, triage, and issue resolution in the production environment to maintain high availability for critical user applications with correct data provisions
  • Develops tools to automate the collection and analysis of operational data

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