Analyst, Quality Assurance Resume Sample

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Verner Swaniawski
8294 Schoen Spur,  San Francisco,  CA
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Work Experience


Senior Analyst, Quality Assurance
05/2015 - PRESENT
San Francisco, CA
  • Assess, aggregate, monitor, and help manage and otherwise address identified risks effectively; this includes assessing the TDI’s capacity to absorb risk
  • Maintain and monitor a comprehensive view of TDI’s operational risk management profile at the business line and aggregate levels
  • Document and report material adverse changes affecting the insurer’s risk management system to the Board of Directors to help ensure that the framework is maintained and improved
  • Constructively challenging TDI’s responses to material failures of the internal control framework
  • Create QA summary and detailed test results reports using multiple data sources including CSV files, databases, log
  • Lab test, store test and market test restaurant software and hardware
  • Prepare and execute hardware and software test plans and automated test scripts
  • Develop and maintain appropriate test environments and labs
  • Execute test cases, both manual and automated and clearly document issues discovered in HP Quality Center
Analyst, Quality Assurance
10/2011 - 02/2015
Boston, MA
  • Participate in the peer review of design document
  • Provide hardware and software support to field operations and all internal RIS teams
  • Perform SQL data queries to define and validate test scripts
  • Document, track and report hardware and software defects via QA tracking tool
  • Work with third party development teams to resolve hardware and software issues
  • Work with project teams and clients to ensure correct functionality has been developed
  • Provide input for field training documentation and train internal support teams
  • Adhere to departmental standards, methodologies and processes
  • Document, track, retest and communicate the test results
Analyst Quality Assurance
03/2008 - 06/2011
New York, NY
  • Ensure QA tasks assigned are completed in as scheduled
  • Perform integrated software testing, which includes but is not limited to, ensuring the accuracy of new product features or corrections to current software functions per the business requirements prior to release of software
  • Track and report work completed on a daily basis
  • Two way communication to ensure project teams, leadership, and the business are advised on project health, issues, defects, and changes related to quality
  • Experience understanding and translating user needs into business specifications, conducting research into system errors and discrepancies, developing of test plans and test cases through thorough analysis of requirements
  • Demonstrates knowledge of multiple states, lines of business and various product lines, including rating, operations, and overall process workflow
  • Prior project management experience or demonstrated skills
  • Demonstrates a thorough understanding of risk-based testing and consistently applies it to testing assignments

Education


Virginia International University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Demonstrates strong problem solving skills including the ability to analyze problems and create effective recommendations
  • Strong analytical, critical thinking, writing, communication and interpersonal skills
  • Problem Solving Skills: Solves problems in straightforward situations; analyzes possible solutions using technical experience judgments and precedents
  • Demonstrates knowledge and skills to support testing for all testing functions within the department
  • Strong problem solving, organizational, and work-planning skills
  • Experience and skills in mentoring co-workers
  • Strong analytical and business process modeling skills

How to write Analyst, Quality Assurance Resume

Analyst, Quality Assurance role is responsible for database, reporting, customer, email, application, excel, design, architecture, manufacturing, analysis.
To write great resume for analyst, quality assurance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Quality Assurance Resume

The section contact information is important in your analyst, quality assurance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Quality Assurance Resume

The section work experience is an essential part of your analyst, quality assurance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, quality assurance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, quality assurance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Analyst, Quality Assurance resume experience can include:

  • Possess very strong verbal and written communication skills to interact with business and technical resources
  • Work with general supervision but effectively manages their own time to multi-task based upon their completed training matrix
  • Attention to detail, exceptional listening and analytical skills and objectivity
  • Self-Manage changing conditions, processes and approaches; work with teams see changes through effectively
  • Demonstrates high level of skill in the development of test plans and test cases through thorough analysis of requirements
  • Demonstrates the ability to provide guidance to less experienced personnel

Education on an Analyst, Quality Assurance Resume

Make sure to make education a priority on your analyst, quality assurance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, quality assurance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Quality Assurance Resume

When listing skills on your analyst, quality assurance resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical analyst, quality assurance skills:

  • Strong user-facing skills with the ability to influence, advise, mediate, and control scope
  • Possess strong people and communication skills
  • Strong quality assurance skills, with the ability to write and execute test plans and document defects
  • Possess strong written and oral communication skills, along with the ability to interact professionally with a diverse range of team members
  • Experience developing requirements documents in forms such as use cases or requirements matrices and strong understanding of software development processes
  • Demonstrated understanding of risk-based testing and experience in its implementation

List of Typical Experience For an Analyst, Quality Assurance Resume

1

Experience For Senior Analyst, Quality Assurance Resume

  • Experienced Office Suite user
  • Initiate and conduct test case/procedure reviews across teams to ensure test are relevant and effective
  • Demonstrated capability to support and lead quality system activities is required
  • Keeping current with NAB’s policies and procedures via Intranet, Circulars and Alerts, Manuals and The Academy site
  • Provide guidance / advice on QAQC program to improve business’ understanding of related risk and emerging trends
  • Aid in load and performance tests utilizing HP LoadRunner and other tools
  • Accurately report the root causes of the defects to the business units within 24 hours of identifying the defects
  • Analyze the root causes for the defects identified through the audits using basic quality tools
  • Track action items specified by the business units to remediate the root causes identified during the audit
2

Experience For Business Analyst / Quality Assurance Analyst Resume

  • Communicates in a compelling and well thought-out manner in all types of interaction, explains learnings clearly, presents with poise and confidence
  • Review requirements and design documents to ensure adequate understanding to develop test plans, test scenarios and test cases
  • Document and lead risks mitigation plans during project lifecycle
  • Escalates items appropriately – but is capable of driving appropriate resolution for 50%+ issues in area of specialty themselves
  • Obtain comprehensive understanding of assigned features to serve as a subject matter expert
  • Responsible for call/data quality monitoring
3

Experience For Analyst Quality Assurance Resume

  • Provide feedback to agents using prescribed feedback model
  • Responsible for reporting program level quality score to the process owners
  • Conduct refresher training on the basis of the errors identified
  • Communicate process updates by conducting a session as and when required
  • Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operations/management team
  • Actively participate in Lean Six Sigma education through summits, monthly chronicles and Facilitate / Lead Six Sigma training programs
  • Work with Senior Manager to develop and deliver training, where appropriate, based on corrective actions
  • Translate technical requirements into test plans, working with engineers and management as needed
4

Experience For Business Analyst / Quality Assurance Resume

  • Performs well in high-energy, dynamic and team-oriented environment
  • Self-sufficient and can lead test plan design
  • Source control systems, such as Git & Build automation platforms, such as Jenkins
  • Works closely with project team members to clarify requirements, ensure testability and automatability, to provide feedback on design (functional and technical)
  • Conducts Test Design, Test planning Test automation development, and Test execution
  • Currently enrolled in a Business Technology program with a focus in Technology
  • Accurately review calls, customer surveys, customer complaints, loans, etc. each month
  • Track action items specified by the business units to remediate the root causes identified
  • Accurately report the root causes of the defects to the business units upon completion of the audit
5

Experience For Analyst, Quality Assurance System Resume

  • Lead calibration sessions as requested and publish findings from the calibration sessions to the production team, QA team and management
  • Train new hires on all quality metrics and guidelines
  • Able to interpret business requirements and link them to system setup. Identify the gaps between the system capacity and users’ needs, review and confirm solution with vendors, 3rd party consultants
  • Handle multiple tasks effectively and communicate well
  • Identify, collect, and document technical and business requirements
  • Develop the design documents, requirements analysis, testing plans, process flows, procedures, and policies required to ensure transparency and clarity in the web development process
  • Translate high level solutions into detailed architecture artifacts
  • Align the business needs of stakeholders with the technology solutions
6

Experience For Analyst, Quality Assurance Engineer Resume

  • Work with organizations and technical teams from multiple organizations
  • Write, maintain, review, and execute test procedures and test cases
  • Explores data and employs a range of analysis methods
  • Collects relevant data with an eye for possible defects
  • Identifies the key learnings that address business questions and makes meaningful recommendations
7

Experience For Associate Analyst, Quality Assurance Resume

  • Collaborates well with others, builds relationships with business owners, follows through against established timelines
  • Monitor system availability and quality metrics
  • Work with other team members to investigate anomalies and identify root causes and corrective action
  • Develop test plans, test cases, test scripts and test reports
  • Execute test plans on various systems
  • Implements, and maintains and make changes to create global solutions for a safe work environment and good manufacturing practices in accordance with procedural requirements
8

Experience For Supervision Analyst & Quality Assurance Manager Resume

  • Maintains training certifications as needed for assigned job tasks and takes responsibility to add new training diversification to meet broader team objectives
  • Performs analytical or microbial test methods and changes as written to support product and material release with minimal error
  • Accepts responsibility for all data generated to support material release and to complete assigned tasks as committed
  • Independently troubleshoots and resolves analytical techniques and instrument issues
  • Understands and identifies laboratory techniques or instrumental performance in accordance with scientific principles
  • Proposes and implements experimental design to determine exception root cause
9

Experience For Senior Risk Analyst Quality Assurance Quality Control Resume

  • Demonstrates logical thought processes in order to determine possible contributors to exception events and initiates appropriate exception documents in accordance with procedural requirements
  • Can work in multiple laboratory functional areas as assigned and can effectively perform a multitude of laboratory techniques for which they are trained on with minimal error, while adjusting to unforeseen technical or logistical obstacles to accomplish assignments
  • To bring to the attention of Team Leads any problems or issues identified in the course of the job that might impact on the level and quality of service provided to enable corrective action to be taken in a timely manner
  • Overall testing completion metrics & analysis, as well as status read-outs to upper management
  • Provide recommendation to the Lead, Quality Assurance to ensure that the policy is correct
  • Seek opportunities to continually improve the quality assurance service, and effective adoption of all enhancements to governing frameworks and end-to-end processes
  • Knowledge of the Fulfilment and credit functional processes and procedures is desirable
  • Have the ability to work within a team
  • Partners with cross-functional leads responsible for UAT -- providing them with test schedules, test data, direction, and detailed test scripts in accordance with the Enterprise Release Schedule
10

Experience For Business System Analyst / Quality Assurance Resume

  • Creates and execute test cases to ensure appropriate test coverage
  • Estimate effort required to perform all QA activities assigned
  • Recommend improvements and/or corrections to developers for products assigned
  • Provide recommendations and lead (as applicable) to streamline and improve processes
  • Coordinate and communicate with Project resources across the distributed teams to complete assigned projects
  • Active participation in project ceremonies and lead as necessary

List of Typical Skills For an Analyst, Quality Assurance Resume

1

Skills For Senior Analyst, Quality Assurance Resume

  • Interpersonal Skills: Explains complex information to others in straightforward situations
  • Proficient computer skills in Excel and Word is required
  • Possesses project management skills and/or substantial exposure to project-based work structures
  • Desire and ability to cross-train on skills and responsibilities associated with supplier quality, quality systems, and record management is required
  • Well-developed Communication Skills ( verbal & written)
2

Skills For Business Analyst / Quality Assurance Analyst Resume

  • Understanding of Claims, Eligibility and Provider data and related processes Experience with Agile/Scrum
  • Working experience with one or more database
  • Strong understanding of marketing channels and best practices; High proficiency in marketing KPI’s, testing, optimization, and continual improvement
  • Experience with Business Process Mapping, Workflow Diagramming, UML Diagramming, and Structured Query Languages (SQL, Etc)
  • Experience mentoring and training others in world class testing practices
  • Experience working in a quality assurance / software testing capacity supporting software applications
  • Experience working with epic, user story, feature, and task tracking software for purposes of software development
  • Work closely with management to track analysis and testing progress, including re-evaluation of processes, priorities, risks, scope changes, etc
  • Hands on experience in Code review/Penetration Testing/Vulnerability assessment
3

Skills For Analyst Quality Assurance Resume

  • Hands-on DB testing experience with one or more DB platforms
  • Have good understanding of system components and their integrations
  • Software tester experience with some or all of the following
  • Experience working with both business and IT groups
  • Experience in writing SQL queries
  • Read and interpret drawings, engineering requirements, specifications and validate dimensional measurements
  • Experience working with cross functional teams in large, distributed systems
4

Skills For Business Analyst / Quality Assurance Resume

  • Experience with various software development methodologies, including Agile
  • Experience in testing, quality assurance, or related position
  • Experience with one or more of the following technologies -- ATG, SAP, JDA, POS and SAS
  • Experience with one or more of the following technologies -- ATG, SAP, JDA, POS, POSDM and SAS
  • Experience with web application vulnerability scanning tools (e.g., IBM AppScan, Fortify, HP Webinspect, Accunetix, NTO Spider, Burpsuite Pro)
  • Prior system knowledge and understanding of system processes
5

Skills For Analyst, Quality Assurance System Resume

  • Demonstrates the ability to understand and translate user needs into programming specifications
  • Experience testing Web Service APIs
  • Experience in a business analyst, quality assurance analyst, or similar role
  • Knowledgeable on good documentation and data integrity practices is required
  • Business application and system related work experience in a large, complex organization
  • Manage priorities in line with objectives
  • Previous experience in healthcare and clinical process
6

Skills For Analyst, Quality Assurance Engineer Resume

  • Experience with Microsoft Team Foundation Server (TFS)or Visual Studio Team Services (VSTS) and Test Manager
  • Hands-on experience with and expert knowledge of SQL and Microsoft SQL Server
  • Experience in US healthcare
  • Perform source inspection and aesthetic validation of cabinets at suppliers on a regular basis
  • Experience in software quality assurance
  • Hands on experience with open-source test automation platforms (FitNesse, REST fixture, and Selenium) or HP Automation Tools
  • Experience with test management tools such as Visual Studio Test Manager, Quality Center / ALM, QuickTest Professional
7

Skills For Associate Analyst, Quality Assurance Resume

  • Being a key team member for delivering complete project life cycles - from capturing Customer requirements to delivering timely solutions to Customers
  • Adhering to best practices, and alignment with the Customers security requirements for project execution, documentation, and reporting
  • Mentoring and coaching agents on process level issues
  • Maintaining update log and sharing it with the team on a regular basis
  • Being able to investigate and identify risks
8

Skills For Supervision Analyst & Quality Assurance Manager Resume

  • Sharing knowledge across team and with internal customers where appropriate to ensure “one way same way” ideology is achieved
  • Working knowledge of VersionOne or other similar ALM tool
  • Conducting end-to-end software testing activities using formal SDLC methodologies and testing processes
  • Manage individual complaints on various AMO product lines, from opening to closing
  • Coordinate complaint investigations, including determining investigation strategies, as needed with internal and external resources
  • Assist global AMO departments by providing ad-hoc reports related to product complaint trending and investigations
9

Skills For Senior Risk Analyst Quality Assurance Quality Control Resume

  • Development of appropriate performance dashboards and alerting operations wherever the trends are going in the negative direction
  • Facilitate requirements gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools
  • Is adaptable to evolving business needs and a changing environment
  • Quality at the source utilizing on the floor real time review and auditing
  • Hands Application security Testing
  • Occasional requirement to travel (primarily related to training and company meetings) within India/US
10

Skills For Business System Analyst / Quality Assurance Resume

  • Conducts / oversees Test Design, Test planning Test automation development, and Test execution
  • Provides test consultation to team members to assist them in developing robust Unit Test suites
  • Communicate directly with AMO customers regarding reported complaints and resolutions
  • Knowledge of Performance and Automation Testing practices
  • Take an ownership attitude to projects assigned and take full responsibility in ensuring project completion

List of Typical Responsibilities For an Analyst, Quality Assurance Resume

1

Responsibilities For Senior Analyst, Quality Assurance Resume

  • Experience in various phases of testing, designing, and developing complex enterprise applications, including automation test development
  • ) experience / knowledge in Information Technology, specifically software development teams
  • Conduct Threat Modeling of Applications
  • Analyze root causes and deliver strategic recommendations during security reviews
  • Interaction with multi-disciplinary teams for timely meeting of key project milestones and checkpoints
  • Follows through to correct found issues and works with inter-departmental Subject Matter Experts to assist with processing the CF/complaint in a timely manner
2

Responsibilities For Business Analyst / Quality Assurance Analyst Resume

  • Develop goals and objectives from knowledge base and understanding of a customer’s business
  • Coordinate with other QA members and teams to ensure end-to-end test planning and test execution
  • Monitor and track compliance errors, identifies trends and patterns and develops reports or dashboard data for reporting
  • Support projects by facilitating adequate communication with all stakeholders
  • Be a leader of opportunities for continuous improvement and problem solving
  • Work with testing team to develop performance test plans and Scripts
  • Analyze product documentation and identify irregularities vs engineering requirements
3

Responsibilities For Analyst Quality Assurance Resume

  • An opportunity to participate in the building of this team and capability at AB.
  • Analyze and coordinate business requirements throughout the software development life cycle (SDLC) using Waterfall, Iterative and Agile methodologies
  • Lead distributed teams at projects level
  • Lead multiple projects from QA perspective
  • Assist with UAT as needed for data creation
4

Responsibilities For Business Analyst / Quality Assurance Resume

  • Create and provide data analytics for the Global Quality Management System (GQMS) including Post Market, Internal/External Audits, Corrective and Preventive Actions (CAPAs), Document Management, Training, and Quality System Management processes
  • Work with the Post Market Surveillance (PMA) team and assist in the collection and data analysis inputs for Post-Market Compliance and Post-Market Surveillance product review and annual reporting with GPO guidance
  • Provide periodic and ad-hoc analysis on Quality Management System to support internal and external audits. Provide complaint data support to Regulatory submissions such as FDA 510K and notified bodies
  • Evaluates business requests to determine feasibility, defines detailed business requirements and specifications, works with developers to define alternatives and recommend optimal solutions
  • Prepares overall project plan, incorporating system considerations for various operational areas, submits the request for programming, coordinates and drives successful delivery based on project schedule
  • Prepares test plans and scenarios for usability testing, executes test scenarios, approves project implementation and verifies the production output upon implementation
  • Responsible for verifying the accuracy of new states/products, rate revisions, projects, and production problem corrections to ensure a quality product
  • Serves as business subject matter expert for developer and technical liaison for the business units, ensures a common, consistent product for all states, products and lines of business for internal and external system customers
  • Coordinates and documents the resolution of problems encountered during and subsequent to the usability testing
5

Responsibilities For Analyst, Quality Assurance System Resume

  • Reviews and researches production problems; determines the extent to which they are testing, development, or user errors. Determines impact of issues on the business units, develops alternative work processes until issues are resolved, works with developer to recreate problem and recommend solution
  • Evaluates business requests to determine feasibility, defines detailed business requirements and specifications, works with developer to define alternatives and recommends optimal solutions
  • Prepares overall project plan, incorporating system considerations for various operational areas, submits the request for programming, coordinates and drives successful delivery based on agreed to schedule
  • Provides technical guidance and training to junior level staff
  • Provide timely and complete feedback to the development team during test execution
  • QA oversight of Packaging processes
  • Recommend and implement improvements to packaging processes
  • Conduct Security Code Review, Penetration Testing and Consult Product Development Team to secure Applications
  • Conduct penetration testing for thin & thick client based applications
6

Responsibilities For Analyst, Quality Assurance Engineer Resume

  • Conducts call monitors in English and Spanish, and reviews/analyzes data
  • Lay out a plan for soliciting requirements, to include meeting preparation, facilitation, research, testing and ultimately documentation of agreed upon requirements
  • Develop high level designs, diagrams, prototypes, and user interface concepts for purposes of finalizing specifications for software development
  • Oversee the testing and deployment process to insure interoperability of new software applications and tools
  • Lead/participate in the definition of test plans appropriate for the work element
  • Perform AQL of inspected units and printed materials
  • Critically reviews GMP documents such as batch records, logbooks, and reports
  • Identify and propose work-around for critical defects
7

Responsibilities For Associate Analyst, Quality Assurance Resume

  • Manage Customer relationships at the project delivery leve.l
  • Monitor adherence to compliance procedures and processes
  • Identify and highlight potential risk areas and recommend preventive action
  • Communicate in both technical and user-friendly language
  • Clear communicator (written and verbal) with the ability to write test plans, test cases, and test scripts, and communicate issues with stakeholders
  • Participates and contributes to assigned teams to meet broader business objectives.
8

Responsibilities For Supervision Analyst & Quality Assurance Manager Resume

  • Advanced knowledge of Agile, Waterfall and Iterative frameworks
  • Advanced knowledge of test management best practices
  • Advanced knowledge of Test Management and Automation tools
  • Healthcare domain knowledge
  • Lead multiple projects
  • Work diplomatically with all levels of people within the Wintrust and First Insurance organizations and with the vendors that support the application
  • Proficient with office productivity tools such as: Microsoft Excel, Access, and Word
  • Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • The ability to work with minimal supervision is required
9

Responsibilities For Senior Risk Analyst Quality Assurance Quality Control Resume

  • Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point. Knowledge of Oracle database application desired
  • Accountable for customer suggestion/dissatisfaction feedback records. Can work toward performing complaint investigations into alleged product non-conformances as skill set progresses
  • Attend and occasionally contributes to technical/risk/department meetings
  • Participate in various improvement plans on airplanes with different stakeholders such as Operations, Engineering, Quality and Logistics.Improve business processes and solutions to ensure high quality of products is provided by suppliers and participate in First Article Inspection (FAI) exercises with them
  • Responsible for leading Process Excellence Initiatives (Lean Six Sigma project and digitalization, execution, business process consulting, SLA reporting, LPR management, and COI) in the assigned business divisions
10

Responsibilities For Business System Analyst / Quality Assurance Resume

  • Identify, Lead and Mentor, Digitalisation and LSS Lean Six Sigma projects and act as a change agent
  • Work with Business Units to ensure achievement of SLA targets and understand the business and client needs
  • Analyzes problem in terms of information and conceptualizes and defines problem and formulates solutions through the use of Six Sigma Methodology and tools
  • Operates independently and react rapidly in a complex organizational environment and multi-faceted tasking while providing insights and independent thought and advice on interoperability areas
  • What training is required?

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