Analyst Operations Resume Sample

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Kaitlin Hoppe
3847 Terry Plaza,  Philadelphia, PA
+1 (555) 461 5718

Work Experience

Senior Analyst, Operations
03/2018 - PRESENT
Philadelphia, PA
  • Process the department’s program fees including the following products: SMA and EB Platform
  • Experience in military planning, training, operations, logistics, intelligence, force design/development, and combat developments
  • Analyze daily deposit balances vs. securities collateral, and pledge efficiently. Utilize Key’s CMS (Collateral Management System) as a resource. Pledge securities on SunGard (FIS) database system, Intrader. Perform applicable security movements between custodians, such as FED, BONY, etc
  • Respond in a positive and timely manner to requests from customers, auditors, associates, LOB’s, etc
  • Provides ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
  • Effective communication skills to reach multiple levels of the organization, including senior management and cross-functional groups
  • Lead development of metrics to assess quality of project and determine key outcomes. Develop project dashboards and scorecards
  • Gather metrics, provide in-depth analytics reporting, including analyses of trend, variance, correlation, cause-effect, etc
Analyst, Operations
09/2015 - 12/2017
San Francisco, CA
  • Assess variances of planned/committed. Identify potential jeopardy of project schedule or deliverables, and identify risks or challenges
  • Provide periodic reports on effectiveness of field implementations, benefits realization by location. Extract the data necessary to articulate actionable information to field executives
  • Once a project implementation is completed, provide analysis to extract all available insights to improve deployment of future initiatives and improve operations
  • Monitor post implementation results and provide trend analysis and insights to maximize sustainability and support continuous improvement
  • Program/Project Support - Work with the core OE team on vendor evaluation and project KPI identification. Perform data analysis and develop business cases for programs
  • Provide analytical support in the creation and management of core project documentation such as benefits streams and estimation, project plans, kick off decks, risk logs, action registers, etc
  • Consult with business stakeholders and OE colleagues to continue to define and document a 2-3 year capabilities roadmap
  • Collaborate with OE colleagues and x-functional teams to determine broader requirements across the program and broader organization, identifying dependencies in the roadmap
  • Identify needed project resources and work with OE leaders using approved processes and tools to ensure that adequate resources are in place to support project deliverables; escalate project resource issues in a timely manner
Analyst, Operations, Private Banking
12/2010 - 04/2015
Houston, TX
  • Provide support during specialized events such as Annual Management, Board of Directors, Executive Operating Committee meetings. Deliver analysis that provides insight, support the development of hypotheses, program assessment for decision making in these circumstances
  • Establish and execute the relevant project governance and weekly reporting as per the standards and process set by the team
  • Maintains and supports the updates and enhancements of the forecast and flow planning tools and dashboards, including inbound flow and cube storage tracking
  • Designs and performs data analyses as needed to address and resolve operational concerns
  • Analyzes data and recommends solutions to solve problems at scale
  • Drives the development and improvement of new or existing tools and reports to provide better visibility to key metrics and support our business partners on the Retail, Replenishment, Fulfillment Center, and Transportation teams
  • Experience in supply chain, business, mathematics, or STEM related field
  • Proficient in MS excel and SQL


Averett University
2004 - 2009
Bachelor's Degree in Business

Professional Skills

  • Strong skills in all Microsoft Office products including Visio with advanced Excel skills
  • Strong data visualization skills; experience with a tool like Tableau, Periscope, Mode or something similar
  • Excellent Communication & Relationship Skills. Ability to Demonstrate Flexibility and Resilience In The Face Of Changing Business Requirement
  • Proven experience with PC skills using Microsoft Excel and Word
  • Strong PC Skills, including intermediate-level or higher abilities with Microsoft Word and Excel
  • Strong problem solving skills. Anticipates problems and works to correct them before they occur
  • Proven track of delivering strong results in performance delivery environment with display of strong analytical ability to draw insights

How to write Analyst Operations Resume

Analyst Operations role is responsible for excel, advanced, analytical, modeling, microsoft, leadership, finance, database, security, reporting.
To write great resume for analyst operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst Operations Resume

The section contact information is important in your analyst operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst Operations Resume

The section work experience is an essential part of your analyst operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Analyst Operations resume experience can include:

  • Strong attention to detail with the ability to organize, prioritize, and multitask effectively
  • Strong organizational skills, outstanding time management
  • Proven Excel skills in using VBA, macro creation, pivot tables, VLOOKUP, Index and advanced nested formulas
  • As noted above with excellent organization and communication skills
  • Client service focused with excellent project management skills
  • Demonstrate professional communication skills in such areas as formal presentations, interdepartmental memos, letters, etc

Education on an Analyst Operations Resume

Make sure to make education a priority on your analyst operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst Operations Resume

When listing skills on your analyst operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical analyst operations skills:

  • Strong strategic thinking skills and ability to drive innovation and change
  • Good Working Interpersonal and Negotiation Skills
  • Very strong planning, organizational and analytical skills required
  • Excellent oral and written communication and influencing skills in English and Spanish
  • Effective team building and situational leadership skills
  • Strong project management skills—ability to plan, organize and execute multiple projects efficiently, on time and within budget

List of Typical Experience For an Analyst Operations Resume


Experience For Analyst, Operations Resume

  • Basic reporting & analytic skills required – able to translate data points into an accurate narrative and recommendations for improvement
  • Experience in process engineering, Industrial or Manufacturing engineering, or health care, management consulting
  • Assist with vetting and cleaning collected data, ensuring data is both valid and consistent across sources
  • Relevant working experience in banking & finance (banking operations)
  • Experience on teams undertaking large-scale businesstransformations with tangible impact on operating/financial performance
  • Exceptional communicator with experience creating executive level presentations that communicate complex concepts through clear, compelling presentations
  • Experience supporting the development of system capability designs and requirements or overseeing technology development in an Agile environment
  • Participate in pre-work with National Compliance prior and during Corporate Audit visit
  • Strong knowledge of LEAN principles and how to operationalize LEAN concepts through data-based decision making

Experience For Senior Analyst, Operations Resume

  • Solid knowledge of reporting from centralized, ERP-type business information systems such as Oracle-R12
  • Experience with data preparation and analytics using Alteryx or similar tools
  • Good working knowledge of general Supply Chain and Retail terminology and concepts
  • Previous experience in a multi-national manufacturing company
  • Experience taking ownership of projects
  • Related experience supporting military operations
  • Basic knowledge of continuous improvement (Lean Six Sigma fundamentals) and strong interest in working with process automation concepts

Experience For Associate Analyst, Operations Resume

  • Data management experience, including query development, root-cause analysis, and dashboard creation
  • Excellent/Proficient Understanding of Microsoft Excel
  • Experience in a manufacturing operations
  • Drives effective embedding and implementation of new processes, leadership practices, proactive solutions, and improvement projects in operations
  • Maintain effective and efficient operation and administration of branch
  • Dedication to Effectiveness and Efficiency

Experience For Analyst, Operations, Private Banking Resume

  • Strong background in CSR and TSR process
  • Strong customer outcome focus
  • Experience with Tableau (highly regarded)
  • Strong background in TSR and process
  • Researching; identifying; and making recommendations about resources required for task execution and completion
  • Gathering; processing; and analyzing operational data
  • Providing prompt and excellence in customer service with shipping companies
  • Producing regular reporting for the various clients of MIDIS

Experience For Analyst, / Operations Resume

  • Assisting with development of reporting templates and performance metrics
  • Liaising with external service providers to ensure clients' reporting is delivered on-time
  • Managing databases of information for producing performance reports
  • Researching opportunities for marketing events or publications
  • Working knowledge of free security movements utilizing FED and/or BONY Mellon systems
  • Providing recommendations for enhancing the Navy's ability to conduct AMD missions
  • Reviewing and/or writing Navy AMD-related doctrinal publications and TTP
  • Working knowledge of Tableau or equivalent business intelligence tools
  • Closing Service project records out in our system of record (FinancialForce)

Experience For Principal Analyst, Operations Resume

  • Ensuring the integrity and consistency of the brand
  • Dashboarding and Visualization software like Tableau, Alteryx (1 – 3 years)
  • Understanding of pharmaceutical or other healthcare industries
  • Exciting startup environment
  • Understanding of digital production workflow
  • Working knowledge of Microsoft Office (Word , Excel and PowerPoint)

Experience For Senior Analyst Operations Resume

  • Arranging for execution of trade instruction documentation
  • Assisting with production of client pitch documents, such as RFP submissions and Due Diligence packs
  • Commercializing portfolio of assets and business-unit specific operations strategty
  • Working knowledge of the SunGard (FIS) Intrader portfolio database system
  • Working knowledge of the CMS (Collateral Management System) database
  • Maintaining current knowledge of relevant technologies and subject areas
  • Understanding of Service Management Frameworks and the attendant processes, including
  • Coordinating regular Operations management team meetings and managing agendas

Experience For Senior Analyst, Operations Analytics Resume

  • Ensure the timely distribution and monitoring of cash management reporting, including overdraft reporting and large cash balances
  • Manage the Change Order process for a defined subset of the business including but not limited to: processing, quoting, and reporting
  • Support administrative activities related to our in house training center including catering coordination
  • Provide on-going feedback to heads of transaction monitoring LOB’s as it pertains to strategy deviation, trends, upcoming volumes, and etc
  • General understanding of manufacturing analysis and inventory accounting

Experience For Business Process Analyst, Operations Resume

  • Manage daily reviews of process quality testing results and exception reporting for Consumer &/or Mortgage products
  • Analyze quality testing and exception reporting to identify corrections and confirm remediation is completed timely
  • Ensure the timely processing of miscellaneous cash transactions including cheque issuance, wire transfers, EFT’s, internal transfers
  • Monitor and control quality assurance related to account setups and maintenance, client reporting, compliance reporting
  • Participate in the training of team members and lead cross training activities
  • Responsible for sending the daily file of Networking activity
  • Participates in the PAS system replacement, through testing and training
  • Execute authorized debt issuances (borrowings) by taking in cash and keying trade into the database

Experience For Senior Analyst Operations Performance Statistics Resume

  • Process and reconcile applicable incoming and outgoing principal and interest receipts/payments
  • Utilizes critical thinking to drive Problem Solving methods to solve difficult problems
  • Deliver on-demand output by gathering data sourced from various business systems and filtering it to meet the specified criteria
  • Advanced knowledge of accounting applications/loan system/banking interfaces
  • Complimentary dry cleaning & tailoring services

List of Typical Skills For an Analyst Operations Resume


Skills For Analyst, Operations Resume

  • Excellent support and troubleshooting skills
  • Advanced proficiency in Microsoft Excel with strong financial modeling skills
  • Proven ability to innovate, collaborate and work effectively in teams
  • Strong analytical skills with ability to problem solve independently and within team environment
  • Strong analytical, database & spreadsheet skills
  • Outstanding relationship management skills and ability to influence multiple constituencies at all levels

Skills For Senior Analyst, Operations Resume

  • Training Development Capability (TDC): The ability to effectively and efficiently use TDC to review, revise or create POIs and LPs
  • Advanced Excel skills (e.g. Macro writing, V-Lookup creation, etc)
  • Experience: 5 + years Aviation experience with knowledge in training and education product development in the institutional domain
  • Curiosity and aptitude for learning how things work and desire to grow and broaden skills and competencies
  • High level leadership skills with ability to transition to leadership role

Skills For Associate Analyst, Operations Resume

  • Support premises requirements for the region, ensuring issues are resolved effectively and efficiently
  • Support LOB systems support to ensure sales and service staff have required hardware and system access to effectively perform their roles
  • Prioritize and navigate complex projects among competing priorities, both within and outside one’s own organization
  • Develop profile and relationship skills
  • Demonstrated experience in development, test and evaluation of computer systems

Skills For Analyst, Operations, Private Banking Resume

  • Solid experience with collateral management processes
  • Work effectively in a team oriented, high demand, and fast paced environment
  • Develop communication skills
  • Demonstrated experience with Service and joint computer systems, to include JTF, CCMD, and Component level knowledge
  • Effectively partner with the front office LOB to fulfill their requests and meet/exceed expectations
  • Advanced skills with Excel and Access and the ability to use these tools to assist with reconciliation

Skills For Analyst, / Operations Resume

  • Pitches concepts clearly and effectively
  • A strong portfolio that demonstrates beautiful & strategica
  • Basic to intermediate SQL skills (e.g. multi-table joins and queries) required
  • Effectively manage operational issues, concerns, negotiations, performance results and relationships
  • Effectively communicate to Central, Regional and District management to ensure Store Compliance on Store Operations processes

Skills For Principal Analyst, Operations Resume

  • Mature, refine, and report on KPIs to effectively manage vendor compliance
  • Strong working knowledge of accounting for debt issuances, bond purchases and P & I processing
  • Experience with the Agile/Kanban methodologies and the use of JIRA or other ticketing systems for tracking/managing work
  • Proven track record of conducting rigorous analyses such as defining experimental frameworks and measuring significance
  • Professional experience using advanced SQL in a cloud data warehouse environment (such as Redshift, Snowflake or Hive), including window functions and CTEs
  • Experience leading large-scale business transformation teams from concept through implementation with tangible impact on operating/financial performance
  • Experience project management building out reports and leveraging new functionality of BusinessObjects

Skills For Senior Analyst Operations Resume

  • Demonstrated understanding of Accounting concepts
  • Experience using Microsoft Excel to create reports/tables/macros and translating that data into executive level “headline” style reports
  • Experience executing operational performance reporting/analytics
  • Strong overall understanding of finance and accounting
  • Experience in troubleshooting information gathering and analysis
  • Combined experience in pharma-biotech manufacturing or supply chain planning/operations
  • Experience with extracting and reporting information from relational database systems
  • Related experience managing data analysis projects in eCommerce, retail or business with warehouse operations

Skills For Senior Analyst, Operations Analytics Resume

  • Provide technical and operational support to Platinum Banking employees within the region to ensure the overall desired client experience
  • Related experience supporting government customers
  • Call Forecasting, IVR, Avaya, Call Center Operations, and Workforce Management knowledge or equivalent experience required
  • Related experience supporting program operations
  • Accounting/finance experience
  • Proven analytical ability and can work independently, multi-tasking on systems under tight deadlines

Skills For Business Process Analyst, Operations Resume

  • Strong understanding of American Express products and services
  • 4 of related experience supporting military operations
  • Effective negotiation and problem-solving techniques
  • Experience in manufacturing, distribution, order management or related fields required
  • Experience using SAP Business Objects Web Intelligence 4.0 or higher
  • Experience using SQL Management Studio 2005 or higher
  • Experience working with business object universes
  • Provide insights and help execute delivery experience initiatives including pilot tests and system-wide rollout

Skills For Senior Analyst Operations Performance Statistics Resume

  • Experience in hospital operations, financial management and / or strategic planning
  • Experience in working with Loss Control Group
  • Demonstrated understanding of account reconciliation practices and concepts
  • Proven background in executing operations
  • Very strong proficiency in Microsoft Windows environment, including Excel, PowerPoint, Visio and Word
  • Work experience as analyst or in an analytical role partnering with senior leaders to translate business questions into analytical tasks
  • 0 – 2 years of reporting experience
  • Work experience as analyst or in an analytical role partnering with senior leaders to translate business questions into analysis projects

List of Typical Responsibilities For an Analyst Operations Resume


Responsibilities For Analyst, Operations Resume

  • Experience tracking budget costs against actual spend
  • Validate, Manage, and oversee the confirmation of services process related to revenue recognition
  • Monitoring weekly performance reporting of team, ensuring SLA’s / KPI’s are met, and addressing any performance issues with the team
  • Resolving all accounting measurement/quality issues with third party inspectors and/or customers
  • Work with merchandising teams to estimate future demand for new and existing products to inform purchasing decisions
  • Knowledge of system hardware, network infrastructure, application monitoring and automated testing procedures

Responsibilities For Senior Analyst, Operations Resume

  • Develops and adapts training materials and documentation to support Gaming and Simulations capabilities
  • Provide floor support, learning sessions, coaching & feedback to agents
  • Role requires to document, coordinate and execute user acceptance testing plans referencing Business requirements and Technical design documents
  • Partner with Financial Planning and Reporting to provide efficient and timely information
  • Several years of cost accounting and financial reporting (inter and intra company is recommended)
  • Participates in continuous improvement efforts in the processes and tools used in planning, reporting and analysis activities
  • Analyzes business and user needs, documenting requirements and
  • Use a combination of operational and client data to trap areas of improvement as well as to confirm where best practices are being leveraged

Responsibilities For Associate Analyst, Operations Resume

  • Manages processes by placing value on discipline in execution of standard work, bias for action in delivery of KPI’s, and cross-functional collaboration
  • Quality control and training
  • Collective Training: Mission Command (CT: MC)
  • Analyze inventory life cycle data, including utilization, turns, lifetime value and profitability
  • Collaborate with data engineering team to help define business metrics and to close data gaps in our data warehouse
  • Reviews and analyzes daily terminal balancing report and loss/gain for all contracts

Responsibilities For Analyst, Operations, Private Banking Resume

  • Highlight operational performance issues and recommend remediating actions
  • Report expense figures in the FOCUS filing with FINRA pursuant to SEA Rule 17a-5 and SEA Rule 15c3-3 required of all broker dealers
  • Assist with projects to develop both client facing and internal applications
  • Develop expertise regarding relevant data and data sources to enable efficient analytical processes across the Operations Analytics team
  • Leads and managing production projects for new campaigns and asset design
  • Create 'Visual Approach' document as requested by sponsor, including graphic and animation prototypes
  • Prepares detailed project evaluation analyses including financial justification (NPV, IRR, payback)

Responsibilities For Analyst, / Operations Resume

  • Produces monthly reporting on revenue, expense, and operational metrics that support business decisions within the Technology Sales & Solutions Delivery team
  • Administers data and reporting out of centralized project management solution (Mavenlink)
  • Assists with inter-company & demand planning process and overall inventory management to optimize inventory and OTD
  • Uses breakthrough thinking to drive improvements and growth
  • Understand the business needs, define key metrics, establish data best practices, provide comprehensive reporting, measure performance and generate insight
  • Write requirements on data logging and processes for automated reports
  • Budget oversight and tracking for both departments within SVP framework
  • Leverages multiple Systems and Applications to extract data including SPManager, MyShip, DDW, Portal, Pipeline, and Mainframe

Responsibilities For Principal Analyst, Operations Resume

  • Compile data from weekly quality review and production reporting for management review
  • Partner with technology to build, maintain and implement proprietary underwriting and analysis tools
  • Deliver the required monthly investor reporting and assist with the resolution and remediation of monthly investor audits
  • Create any ad hoc reporting as needed to present to management
  • Reconcile collateral positions in the Sentry collateral management database against BMO’s book-of-record systems such as ICI and IBUK to ensure accuracy
  • Understand regulatory and compliance requirements as prescribed for CMG, such as Financing Guidelines and the Bank’s Policies and Procedures, and provide recommendations and implement actions to ensure adherence, as required
  • Review policy and procedure (P&P) updates for potential impacts that require assessment of changes introduced. This includes CMG operating procedures, the Bank’s P&Ps and Financing Guidelines

Responsibilities For Senior Analyst Operations Resume

  • Follow security and safeguarding procedures as outlined in CMG procedures, the Bank’s P&Ps and in Financing Guidelines, and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation
  • Contribute to the management of risk and minimize losses through monitoring and controlling various reports and taking appropriate action, ensuring compliance requirements, audits and verifications are completed in accordance with Bank P&Ps, e.g. Financing Guidelines and BMO Portfolio Reconciliation Policies and Procedures
  • Proven technical skill across infrastructure, networks, security and applications
  • Experience with Web integrated platforms
  • Strong ability to interact with technical personnel and interpret technical documents
  • Technical experience at a level to enable understanding of digital technology products/services being offered, integration requirements and the technology involved with end-user interaction with that product
  • IT or Digital Media operations experience required
  • Strong technical system and process knowledge

Responsibilities For Senior Analyst, Operations Analytics Resume

  • Experience with Lean Six Sigma operations best practices
  • Strong background in tsr/csr and process
  • Facilitate, prioritize, and drive operational process improvements / adoption of best practices
  • Trained in basic database languages and able to write querys (JavaScript, SQL, etc)
  • Thorough knowledge of helpdesk operations to include IT best practices, industry trends and customer service
  • Excellent communication and interpersonal skills; able to work with customers at all levels and develop effective solutions to diverse and complex business problems

Responsibilities For Business Process Analyst, Operations Resume

  • Very strong verbal and written communications required
  • Very strong ability to interact professionally with all levels of personnel and management required
  • Very strong knowledge of math and algebra required
  • Coordinate the activities of 3rd party resources as appropriate. Provide input to the demand planning process, and serve on the change management board for select systems
  • Assist management in the tracking of operational budgets and the managing of financial processes associated with application and resource activities, such as purchase order requests, invoice reviews and spend confirmations
  • Represents assigned departments at Common Alumni Affairs and Development Systems’ LPM meetings as needed
  • Efficient resources management to ensure consistent available of the required FTE’s

Responsibilities For Senior Analyst Operations Performance Statistics Resume

  • Meet / Exceeds team’s production targets and achieve customer defined SLA parameters
  • Conduct departmental analysis that support and drive headcount and process improvement decisions (volume analysis, workflow insights, headcount ratio, recruitment trends, utilization, etc.)
  • Develop departmental scorecards and dashboards to highlight business insights and trends
  • Create and maintain standard departmental templates
  • Hold quarterly on-site reviews with Customer’s Senior Leadership
  • Prepares detailed functional and technical specifications from which

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