Analyst, CRM Resume Sample

4.6
16 votes

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Kirk Dicki
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Work Experience


Senior Enrollment Analyst, CRM
05/2017 - PRESENT
Dallas, TX
  • Construct, preview, test and publish email jobs for Macys.com, Macy’s Wedding Registry, and Macy’s International Shipping emails
  • Identify key industry trends impacting business (e.g Outlet malls, women’s apparel, etc) and translate into strategic recommendations to capitalize on business opportunities
  • Analytical experience in a marketing, retail or financial position. Experience in customer relationship management (CRM)
  • Proficient in migrating SAS code into automated Business Objects reports for end users
  • Experience in analyzing and interpreting web (Omniture) data
  • Proficient in using SAS Enterprise Miner for development of models for campaigns
  • Experience in marketing analytics
Data Analyst CRM & Analytics
01/2013 - 02/2017
Detroit, MI
  • Proven ability to apply findings to business problems to lift revenue and profits
  • Extract data from the company’s core business intelligence database using SQL or other methods and perform analysis that results in actionable business insight, in support of key business initiatives
  • Position in a world leading global company
  • Innovative working environment
  • Wide range of benefits
  • Develop an understanding of client strategy and business objectives
  • Mine CRM data for trends and insights that address major business issues
Systems Analyst, CRM
07/2009 - 12/2012
Chicago, IL
  • Identify opportunities for analysis
  • Develop and manage CRM analytics learning agenda
  • CRM analytics experience – modeling experience highly valued
  • Proficiency with CRM analytics tools
  • Working knowledge of syndicated research
  • Experience creating dashboards and using data visualization tools such as Tableau
  • Familiarity with CRM databases, structures and data feeds, and marketing technologies such as Unica, Exact Target, Salesforce, Merkle
  • Strong computer skills with heavy focus on Excel and PowerPoint

Education


Arkansas Tech University
2003 - 2008
Bachelor's Degree in Computer Science

Professional Skills


  • Planning and analytical skills as well as the ability to communicate ideas and plans verbally and in writing
  • Nice-to-have skill: Working knowledge of some or all of the following: SOAP integrations, Lightning components, Salesforce mobile platform, XML, SQL
  • Experience working with global and offshore teams
  • Experience in Database Marketing, Campaign Management, Customer Analytics or CRM
  • Experience using basic analytical and statistical processes to explain impacts to businesses
  • Experience using SAS or SQL to support a highly dynamic and fast paced organization
  • Understanding of key SFDC architectural concepts (e.​g.​ API, governor limits, and test coverage) and how they influence design

How to write Analyst, CRM Resume

Analyst, CRM role is responsible for excel, software, retail, finance, training, database, design, research, modeling, administration.
To write great resume for analyst, crm job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, CRM Resume

The section contact information is important in your analyst, crm resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, CRM Resume

The section work experience is an essential part of your analyst, crm resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, crm responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, crm position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Analyst, CRM resume experience can include:

  • Leverage comprehensive understanding of salesforce.com products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers’ business needs
  • Communicate effectively with team members, users, and management
  • Work in collaboration with CRM manager to identify customer segments and develop customer segmentation forecasting model
  • Support loyalty program inquiries regarding new promotions, processes, program parameters, tool applications
  • A wide range of training & development opportunities
  • Foster Collaboration and building relationships

Education on an Analyst, CRM Resume

Make sure to make education a priority on your analyst, crm resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, crm experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, CRM Resume

When listing skills on your analyst, crm resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical analyst, crm skills:

  • Strong problem solving skills with a willingness and ability to learn new software features
  • Salesforce.com administration skills (including permissions, roles, profiles, queues, views, and page layouts).​
  • A fascinating job within a fast paced and challenging environment
  • Exposure to moving code from sandboxes to production and addressing post deployment issues
  • An understanding of common industry-standard business practices supported by CRM
  • Provides deep dive customer data analyses to surface actionable insights for strategic decision-making

List of Typical Skills For an Analyst, CRM Resume

1

Skills For Senior Enrollment Analyst, CRM Resume

  • BS in statistics, marketing, finance, computer science, management information systems
  • Some knowledge of Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc
  • Develops and maintains customer data dashboard inclusive of all customer data touchpoints (POS, Ecomm, Loyalty program, subscription program)
  • Responsible for customer data requests as they relate to media campaigns, email, omni channel personalization, care center, ad hoc report requests, etc
  • Analyzes and test loyalty program tools for development and/or disconnects in performance
  • Takes ownership for loyalty program customer insights and analysis
  • Work at least 40 hours per week from the Company’s Fremont, California corporate office with flexibility based on project needs
2

Skills For Associate IT Analyst, CRM Resume

  • Exerts up to 10 pounds of force occasionally and/or a negligible amount frequently to move objects
  • A highly competitive salary & fringe benefits package
  • A healthy work/life balance
  • The possibility to evolve worldwide and to be part of the Group’s networks
  • Salesforce.com Developer and Administrator certifications desired.​
  • Work in a team, to understand business requirements and convert them into a technical design, and to collaborate with business analysts and users to define solutions
  • Exposure to the SFDC data model, data architecture, and data management tools.​
  • To design, develop, test and deploy high quality systems in an integrated systems landscape
  • To manage the technical operation of these systems within the defined agreements with the customer

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