CRM Consultant Resume Sample
Simone Lang
28197 Alayna Isle,
Chicago,
IL
+1 (555) 120 7117
Work Experience
Senior CRM Consultant
10/2017
-
PRESENT
Boston, MA
- Perform configuration and customization of the Salesforce platform, including templates specific to Private Equity, Wealth Management, Investment Banking, and Banking/Credit Unions
- Participated in business workshops, understanding business requirements and creating documentation as needed; i.e. BRDs, process flows, business cases, gap analysis, functional design documents etc
- Perform general salesforce.com support functions including user account maintenance, reports, profiles, dashboards, workflows, new user setup, and other related tasks
- Address support issues and work collaboratively with Analyst and Development teams on complex requests & issues
- Good to have Salesforce.com Consultant certifications (Sales / Service),Salesforce.com certified developer
- Act as a user advocate to ensure overall system usability and adoption
- Experienced in design architecture
- Displays working knowledge of client's organization and client's products and services
CRM Consultant
08/2014
-
08/2017
Dallas, TX
- Demoing and presenting the business benefits and features of the Teradata customer interaction management software tools and proposed solution concepts during and after the pre-sales phase to customersA
- Analyze user and business requirements in the customer interaction management area including campaign processes and workflows
- Architecting and designing the solution concept, proposal development and effort estimation
- Performing and leading requirement and specification workshops with the customer both with business and IT
- Develop specifications for technical CRM solution, IT system integration and campaign workflows
- Performing software installation, configuration and customization of the Teradata customer interaction management software platforms and system integration with customer’s IT systems
- System and integration testing, successfully obtaining user acceptance, development of required test cases and scenario
- Acting as the technical lead in the related projects
- Point of contact for all day to day enquiries relating to CRM, lead management, campaigns, etc. for Aston Martin global dealers and internal colleagues
Junior CX / CRM Consultant
11/2009
-
07/2014
Dallas, TX
- Understands call centre operations and is aware of activities of team members
- Maintain as awareness of activities which require coordination with other teams/departments to keep more senior colleagues and the team leader updated
- Priotises work based on the importance and urgency
- Act as an interface to relevant Corporate Functions’ adjacent systems (e.g. SAP BW)
- Build our business in the Spanish Financial Services industry through deep industry skills around business, business models, and commercial processes
- Be the go-to person for expertise on industry matters and the delivery of key client projects across the D&M landscape
- Cooperating in building data integration solutions and of exploitation of information
- Enable client’s sales and marketing efforts to drive greater value by utilizing AdRoll standard methodologies in setup and reporting
- Your proven experience with interactive marketing techniques includes inbound/outbound marketing and demand generation
Education
Fairleigh Dickinson University - Metropolitan Campus
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Experience troubleshooting and testing skills
- Excellent communication (oral and written)The following skills are highly desired, but not required
- Demonstrated systems analysis skills
- Proven project management & cross-functional skills
- Excellent analytical skills and technical focus. Knowledge from energy and utilities area is an advantage
- Strong communication skills with the ability to communicate at all levels of the business
- Perceptive problem evaluator and problem solver, good analytical skills
How to write CRM Consultant Resume
CRM Consultant role is responsible for crm, business, customer, reporting, analysis, architecture, troubleshooting, design, retail, training.
To write great resume for crm consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For CRM Consultant Resume
The section contact information is important in your crm consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your CRM Consultant Resume
The section work experience is an essential part of your crm consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous crm consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular crm consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative CRM Consultant resume experience can include:
- Strong interpersonal skills and a strong team-player
- Proven project management, dealer & cross-functional influencing skills
- Excellent verbal and written communication skills, - able to influence/negotiate with senior management & stakeholders
- Demonstrated experience in integrating solutions that comprises of FS-PM, FS-CD, FS-PRO & FS-QUO applications
- Analytical and reporting skills to measure business impact of CRM activities (ROI)
- Proven hands-on experience with implementation of SAP CRM, especially with
Education on a CRM Consultant Resume
Make sure to make education a priority on your crm consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your crm consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in CRM Consultant Resume
When listing skills on your crm consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical crm consultant skills:
- Very good communication skills, likes to work with customers both in business departments and IT
- Good presentation skills and ability to manage and lead customer workshops
- Preferably past experience in SAP SD module and experience in OTC
- Experience in a development or consultancy environment, including success in a senior project role using technologies including
- Experience leading design sessions with clients and documenting functional specifications
- Over 10 years of IT-experience designing and integrating complex system solutions
List of Typical Experience For a CRM Consultant Resume
1
Experience For SAP CRM Consultant Resume
- Can rapidly absorb new technical information and apply it effectively
- Having working experience in SAP-CRM pricing and knowledge of working in Internet Pricing Configuration ( Not Mandatory)
- Experience of planning, implementing and measuring ROI of individual direct marketing campaigns via simple, highly visual reports
- Experience and knowledge on IDOCS, Interfaces testing with SAP PI and 3rd Party systems
- Sound experience in building ODATA services
2
Experience For Dynamics CRM Consultant Resume
- Experience of successful execution of marketing campaigns in an international context
- Previous knowledge and experience of running CRM and communication programmes within the luxury and/or retail sales sector
- Able to multitask, prioritize, balance a complex workload and pay attention to details
- Experience as a Salesforce Administrator
- Hands-on practical experience in CRM systems and processes, preferably in a luxury brand environment in a commercial function
3
Experience For Senior CRM Consultant Resume
- Technical / functional experiences in SAP CRM
- Hands on experience with Portals, especially integration to CRM
- USD experience - which includes
- Experience with SAP- CRM
- Experience in SAP CRM implementations/ roll-out/ support projects
- SAP Projects implementation experience
- Experience in implementation of SAP CRM module in at least 2 projects
4
Experience For Microsoft Dynamics CRM Consultant Resume
- Inital experience in CRM
- Experience in application management
- Providing support and expertise on development technologies and environments
- Empower senior management and leaders of business areas to self-report – allowing full transparency on sales/marketing activity and ROI
- Advise clients on approaches to solving business needs using Dynamics CRM or related technologies
5
Experience For Salesforce CRM Consultant Resume
- Provide training or assistance to client staff relating to client’s Dynamics CRM solutions
- Committed to delivering – rolling sleeves up to identify solutions and get the job done
- Support business development efforts through scoping and demonstrating Dynamics CRM solutions and other Microsoft stack technologies
- Support account management activities by participating in account planning efforts
- Responsible for CRM aspects of lead generation, sales conversion, sales process, customer loyalty and ROI reporting
- Create training and communication assets to support adoption of AM CRM solution amongst the global dealer network
- Consult with Email Marketing team to develop customer communications & processes that support AM’s business objectives
- Measure the business impact of the communication plans via tailored reporting
6
Experience For Junior CX / CRM Consultant Resume
- Responsible for customer data accuracy and cleansing processes
- Liaise with Marcom and manage IT working relationship/deliverables in systems changes
- Drive adoption of Dealer & Regional Marketing Plans
- Act as subject matter expert for Salesforce CRM and Marketing Cloud within AM
- Implement new or maintain existing business solution in SAP/CRM area based on user requirements analysis
7
Experience For SAP Junior SD CRM Consultant Resume
- Propose, program or configure, document and test business solution in SAP/CRM application modules according to the functional and technical requirements
- Implementation of new requirements in existing systems
- Implement new or maintain existing business solution in SAP CRM area based on user requirements analysis
- Propose, program or configure, document and test business solution in SAP CRM aplication according to the functional and technical requirements
- To actively participate on team meetings, internally and externally presenting any work as part of the work delivery
8
Experience For Oracle SCM & CRM Consultant Resume
- Solution prototyping and customisation
- Work with our clients to analyze and document business requirements, prepare workshops, configure, assist on testing, deploy and support of the solution
- Work with clients to understand business requirements related to sales, marketing, service, and operations
- Lead client engagements involving the assessment, implementation or support of their Dynamics CRM systems
- Prepare Functional specifications and testing requirement
- Sound understanding of Australian health insurance industry processes
- Contribute to maximizing our business benefits on a global level
9
Experience For Distribution & Marketing Business & Systems Integration CRM Consultant Resume
- Ensure proper knowledge sharing within the team and in some cases with our global super users
- Participate in scoping meetings presale, RFP responses and other general sales related efforts
- Configure/Customize CRM according to client requirements
- Act as SME in area of CRM and Marketing/BD
- Salesforce Marketing Cloud certified
- Keen and persistent in solving problems
- Siebel-Product Catalogue (configuration, rules definition and scripting)
- Provide mentoring and guidance to other team members
- SAP Solution customizing
10
Experience For Technical CRM Consultant Resume
- Lead and own business process implementation cycle from Blueprint, through Realization to Testing & Go Live support
- Participate in Dynamics CRM implementations throughout all project stages including analysis, design, development, test, and operation
- Discover client's requirements in sales, marketing, customer service and other CRM areas through analysis workshops
- Background in an SI/ISV organisation delivering commercial solutions to external customers, preferably on a multi-country project team
- 3rd or 4th year students - Industrial Engineering and Management
- CRM specialist with internal central functions and regional colleagues to proactively drive adoption of Salesforce across the business
- Act as consultant to advise internal stakeholders on the customer experience to support delivery of AM CRM Strategy (Marcom, Brand Comms, Launch Strategy, Product Strategy, Client Support, Global Dealer network, etc.)
- Work with Legal team to deliver policies & processes that comply with legislation
- Execution of tailored communications to ensure appropriate engagement of AML with all contacts, aligned with dealer contact strategies
List of Typical Skills For a CRM Consultant Resume
1
Skills For SAP CRM Consultant Resume
- Proven communication skills in dealing with technical and business people
- Experience implementing or administrating Microsoft Dynamics 365 CRM or other similar systems
- Ideally experienced in working with international customers
- Experience in development of Portal technologies for CRM SQL Server Reporting Services for data integration/migration and would be advantageous
- Experience working with Dynamics CRM or related technologies
- Experience in using Siebel integration tools such as Siebel EAI and EIM components
2
Skills For Dynamics CRM Consultant Resume
- Experience of business needs in finance/banking as well as telco industry would be appreciated
- Good understanding of business processes, campaign management processes and business metrics
- Skilled in WEB UI customizing
- Strong working knowledge of the MS Dynamics 365/2016/15/13/11 SDK and C#
- Good knowledge of application development, using the MS Dynamics 365/2016/15/13/11 SDK, C#, SSRS, SSRS
- Experienced programming in Microsoft .NET, Microsoft SQL Server
- Experience in Consulting
- Experience implementing large scale CRM project is a definite asset
3
Skills For Senior CRM Consultant Resume
- Experiences in SAP business consulting/support
- Experience working on SAP SD projects
- Strong ability to make decisions under pressure taking a balanced view of technical and commercial demands
- A good team player capable of delivering results in any circumstances
- Initial experience in Consulting
- Experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
- Experience in CRM projects
- Experience with Microsoft Excel, PowerPoint, and Visio
4
Skills For Microsoft Dynamics CRM Consultant Resume
- Experience of business process development, improvement and optimisation
- Other CRM application experience
- Past hands-on system experience - preferably in SAP CRM, C4C
- At least 1-2 past hands-on experience in CRM project
- 5 – 8 years relevant experience in SAP Customer Relationship Management (CRM)
- Excellent leadership, communication (written and oral) and interpersonal
5
Skills For Salesforce CRM Consultant Resume
- In depth knowledge experience with at least one the major CRM platforms
- Broad experience in system integration of CRM platforms with related operational IT systems
- Sound knowledge and project experience in relational database development and SQL
- Sound experience in software development on Java
- Experience in SAP/CRM functional area
- Skilled in implementation, customization and maintenance of SAP/CRM module
6
Skills For Junior CX / CRM Consultant Resume
- Skilled in implementation, customization and maintenance of SAP CRM module and related sub modules
- Experience with advanced Microsoft Excel and Visio concepts
- Experience with SAP CRM Sales scenario
- Has experience with MS Team Foundation Server (TFS) and build deployment automation
- Use synergies and benefit from experiences from already implemented projects / sprints
- Experience in SAP SD implementations/ roll-out/ support projects
7
Skills For SAP Junior SD CRM Consultant Resume
- Experience in SAP CRM implementations/ roll-out/ support projects
- Experience with Microsoft Sure-Step methodology
- SAP Projects implementation experience
- Good understanding of BSP Component workbench and related configurations
- Experience in writing detailed functional specifications as well as technical specifications for developers
8
Skills For Oracle SCM & CRM Consultant Resume
- Creating the best technical designs by designing, implementing and maintaining automated builds and deployment
- Coding features (data access, business logic and UI), fixing bugs and writing unit tests
- Training provided with cutting edge solutions
- Testing and documenting
- Helping with production issues (3rd level support)
- Working in an Agile (i.e. Scrum) team
9
Skills For Distribution & Marketing Business & Systems Integration CRM Consultant Resume
- Understanding of CRM software development tools, design methodologies and industry best practices
- Marketing (Campaign Management / Automation) B2C & B2B
- Collaborating with the business to provide insight on new functionality in MS Dynamics
- Consulting the business requirements with the client
- Configuring CRM WebUI using AET
- Support business development opportunities by scoping, configuring and demonstrating Dynamics CRM solutions
- Middleware monitoring and BDocs Handling
10
Skills For Technical CRM Consultant Resume
- Knowledge of customising and extending Microsoft Dynamics CRM, plug-ins and workflows
- Provide reporting utilizing Microsoft Power BI
- Fluently communicating in English (verbally and in writing)
- Participate in bids, providing responses and attending customer demos
- Play a key role on bringing innovation to our clients by participating in key digital business transformation projects
List of Typical Responsibilities For a CRM Consultant Resume
1
Responsibilities For SAP CRM Consultant Resume
- Ensure that an agile approach to AM’s CRM strategy is adopted to address specific business needs as they arise (I.e. customer satisfaction / reacting to customer survey results)
- Attendance at all project related meetings to provide expertise in determining the appropriate CRM strategy and scope for assigned project
- Management of Creative & Technical agencies
- Drive culture of constant improvement in AM CRM practice and process
- Ensure that AM maximise investment made in Salesforce products and adopt relevant updates in a timely manner
- Close communication with development team
- Design of the solution
- Custom development of required functions
2
Responsibilities For Dynamics CRM Consultant Resume
- Take ownership of work assigned from either the Line Manager or Project Manager
- Mentor and guide other team members in respect of Dynamics CRM capabilities and customizations
- Specification & Design of proposed CRM projects
- Quality Assurance and team engagement with onshore/offshore resources
- Apply Agile or Waterfall deployment methodologies
- Design solutions using Dynamics CRM, SharePoint, and other Microsoft stack technologies to meet client needs. Document and work with project team to supervise implementation
- Team leadership, direction, and engagement supervision of Consultants
- Pursue advancement infunctional and technical service capabilities
- Mentor consultants and assist them with client management responsibilities
3
Responsibilities For Senior CRM Consultant Resume
- The CRM Consultant applies advanced analysis skills and experience in the domain of customer relationship management to define appropriate customer solutions, to develop detailed solution architecture and estimates for customer implementations
- We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement
- As a member of Dynamics Global Practice he or she routinely acts as subject matter expert, assisting customers, partners and Microsoft teams in the most critical and difficult implementations
- Strong relevant working experience including expertise in enterprise CRM implementations as well as application deployment and/or distributed system implementation
- Deep Know-How and proven record of applying CRM in one or more industries i.e. Manufactory, Retail, Financial Services, Public Sector etc
- Additional large scale CRM systems would be an advantage (e.g. Siebel, SAP, Oracle CRM or Salesforce.com,)
4
Responsibilities For Microsoft Dynamics CRM Consultant Resume
- If applying for techincal consultant, desirable technical experience includes hands-on expertise in several of the following Microsoft products or technologies: .NET, SQL Server, BizTalk, SharePoint, Office, Active Directory and application architecture
- Proven experience in presales activities including responding to any type of RFXs, Proof of Concepts, Demo , Presentations and positioning in front of C-Level Executives
- Apprise the business as an expert SAP CRM consultant in IT-supported processes and analyse the requirements given by business while suggesting appropriate solutions for realising the SAP CRM process and development requirements
- Design and implement Best Practice SAP CRM solutions appropriate to Customer requirements and standards
- Work’s within a global support team with shared responsibilities, willing to work and support 24/7 working model . Global Second Level , Third Level Support and Project work in SAP CRM
- Very good understanding of SAP CRM One Order framework . Mapping the Business Process with SAP CRM , Configuring the SAP CRM system according to the customer requirement
- Business Object Layer Programming(BOL) and GENIL for SAP CRM 7.0 and above. Strong experience in BSP UI Component workbench and related development
- Strong experience in Core SAP CRM ABAP with BADI’s , BAPI’s ,User exit’s , Functions, RICEF ,Smart forms and ADOBE forms development
5
Responsibilities For Salesforce CRM Consultant Resume
- SAP CRM middleware skills which includes middleware architecture, understanding in Integrating SAP CRM and Other ECC systems processes. Troubleshooting & Fixing of Queues and BDOC’s related to Master data and transactional data in SAP CRM
- Understanding and experience in SAP CRM base configurations like transaction type, status profiles, organization structures, business roles, Web UI customizing. SAP CRM determination procedures. Events, Action Profiles, Organizational determination and related CRM customizing and configurations
- Good Knowledge of Business partner creation and partner determination Procedures in SAP CRM
- Hands-on project experience in the areas of Business Partners, CRM Sales – Quotation Management , Service, Web Channel & CRM integration aspects
- Experience in interface developments and performance optimization
- Good Technical knowledge of ABAP OO (SAP Function Modules and Programs)
- Active participation in project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other meetings
- B.sc in Industrial Engineering and Management
6
Responsibilities For Junior CX / CRM Consultant Resume
- Exposure to Application Enhancement Tool(AET)
- Good knowledge and experience on working on integrated SAP End to End scenarios, Cross module process flows involving SAP modules like SD, FI , CO ,MM,HR ,PTP, PLTP etc
- Assist in evaluating and recommending solutions for client
- Participate in client workshops and meetings to understand the business requirement
- Participate in code reviews to offer insight and ask questions
7
Responsibilities For SAP Junior SD CRM Consultant Resume
- Well organized, self-motivated equipped with good communication skills and a capability to take ownership over assigned tasks, prioritize, meet deadlines and manage tasks in changing circumstances
- Determination and willingness - to learn and to do high quality work
- Set up a CRM system and team to respond appropriately to customer enquiries
- Development of FAQs, processes, procedures, SLAs
- Development of an appropriate set of KPIs to monitor usage/performance within the system
8
Responsibilities For Oracle SCM & CRM Consultant Resume
- To define improvements, enhancements to the system based on current usage - examples would be improved workflows, level 1 and level 2 queues, KPI reports, response templates
- To train up an internal CRM manager and to manage a handover to that person
- Delivery of new solutions and upgraded solutions on the Microsoft Dynamics 365 platform – both online and on premise
- Delivery of new solutions on the ADX Studio Portals platform/Dynamics 365 portals from Microsoft/ Microsoft Open Source Portals
- Undertake consulting and development activities including planning, estimating, design, creation, testing, data migration, documentation and the release of Dynamics 365 and portal implementations
- Work with business teams to define functional requirements for new CRM solutions
- Replicate the data set from MS Dynamics CRM into SQL Server Database
- Provide suggestions for improvement, alignment and optimization of processes
9
Responsibilities For Distribution & Marketing Business & Systems Integration CRM Consultant Resume
- Help the team achieve sprint goals
- Make technical and functional documentation of the sprint set-up
- Function as back-up for our other (technical) CRM staff
- Web, database, Microsoft .NET and SQL development
- Agile techniques focused on delivering high quality software including but not limited to Continuous Integration, unit testing, Test-Driven Development, code reviews
10
Responsibilities For Technical CRM Consultant Resume
- Easily change direction based on lessons learnt or changed circumstances (adaptability)
- Open mind and positive can-do attitude
- Initiative and ability to work without a close supervision
- Internal drive for technical excellence
- Detailed knowledge of Account and Opportunity management
- Detailed technical specification
- Salesforce ADM 201 certified
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