Analyst Collections Resume Sample

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Moriah Swift
585 Maryam Falls,  Phoenix, AZ
+1 (555) 758 5771

Work Experience

Senior Analyst Collections
08/2017 - PRESENT
Chicago, IL
  • Develop strong positive working relationships across the Bank to ensure a heightened awareness of Portfolio Management’s mandate and to assist in efficiently gathering the critical information necessary to execute against that mandate
  • Specify any professional experience required
  • For assigned customer portfolio responsible to identify, validate and resolve unpaid balances, unallocated credits/debits and disputes (customer deductions)
  • Manage accounts receivable portfolio of assigned branches / countries ensuring that customers are contacted and paying in a timely and efficient manner
  • Handle collection, including continuous follow-up with late-paying customers to obtain payment
  • Support cash application team by contacting customers and searching for payment details in order to allocate all incoming payments properly
  • Identify invoices in dispute, assign them to appropriate resolvers, and coordinate the dispute resolution process by communicating with dispute resolvers, and escalating unresolved cases
  • Identify reasons for delay of payments, document them in the specific IT tool, and ensure that postings in IT system reflect the situation of the customer and/or invoice correctly
  • Propose uncollectible cases for further legal actions and/or write-offs, and communicate with managers in the specific country to obtain their standpoint regarding these proposals
Collections Portfolio Analyst
05/2012 - 02/2017
Boston, MA
  • Regularly report and analyze top open invoices with local finance & operations managers in the specific country in order to have their support and/or accelerate cash collection / dispute resolution
  • Manage a portfolio of accounts, ensuring timely and accurate billing and collection. Engage partners and account stakeholders on various matters including billing, collection of delinquent balances, and negotiation of payments. Portfolio health is managed through review and analysis of account aging
  • Thoroughly and accurately document all interactions with internal and external customers for historical reference and potential dispute resolution. Maintain awareness of all payment-preventing issues and provide recurring updates on issue status
  • Actively engage in efforts to resolve AR delinquencies including analyzing historical payment trends, sharing insights, and proposing recommendations. Identify and socialize the underlying causes of AR delinquencies
  • Monitor assigned accounts daily for NSFs, order holds, credit limit overages, and other adverse circumstances. Work with account stakeholders to resolve these issues expeditiously
  • Partner with offshore team to provide support of daily processes and escalated issues
  • Assist in documenting business processes and workflows
  • Finance, accounting or credit experience
Analyst, Collections
02/2005 - 11/2011
New York, NY
  • Complete regular reviews with relevant SME’s – provide support where required on difficult or complex issues
  • Prepare aging’s and reprint invoices
  • Manage every aspect of the assigned portfolio for the customer and Rentokil’s benefit
  • Research and resolve customer disputes that are preventing payment, working with the most delinquent accounts as first priority
  • Establishes productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level)
  • Proactively assess, clarify, validate customer needs and add value to customers programs on an ongoing basis
  • Work as part of the National Accounts team with support to billing, sales and program management efforts
  • Perform weekly review of assigned accounts with detailed reporting to assess payments, past due A/R, billing portal rejections and open services to be billed
  • Perform Account/Payment and Invoicing to Portal reconciliations


Ave Maria University
2001 - 2005
Bachelor's Degree in Accounting

Professional Skills

  • Great proven communication skills over the phone to build strong working relationships
  • Demonstrated effective/strong verbal and written communication skills
  • Strong verbal and written communication skills with the ability to articulate findings and present and implement optimal solutions to collection issues
  • Progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position
  • Problem-solving and organizational skills,
  • 3 Qualifications and Technical skills
  • Foreign language skills highly sought

How to write Analyst Collections Resume

Analyst Collections role is responsible for credit, research, design, reporting, analysis, security, finance, health, articulate, reconciliations.
To write great resume for analyst collections job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst Collections Resume

The section contact information is important in your analyst collections resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst Collections Resume

The section work experience is an essential part of your analyst collections resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst collections responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst collections position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Analyst Collections resume experience can include:

  • Strong analytical capability with a focus on resolving complex customer account reconciliations
  • Proactively assess, clarify, validate customer needs and add value to customers’ programs on an ongoing basis
  • Perform independently as a self-starter in high pressure and dynamic situations with skill and tact and still be part of a working team
  • Experience working on aged accounts in a business-to-business environment
  • Good working knowledge of computerized systems
  • Effective team player with a +ve attitude & proactive approach

Education on an Analyst Collections Resume

Make sure to make education a priority on your analyst collections resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst collections experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst Collections Resume

When listing skills on your analyst collections resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical analyst collections skills:

  • Prioritize and effectively manage a heavy workload to meet strict deadlines
  • Communication skills, both verbal and written, and conduct all correspondence in a clear, precise and professional manner
  • Assertiveness and timely follow up skills
  • Demonstrate data analysis skill and to apply this to credit analysis
  • Experience in Analytics or MIS/Reporting
  • Experience with SQL and thorough understanding of relational databases

List of Typical Skills For an Analyst Collections Resume


Skills For Collections Portfolio Analyst Resume

  • Experience in statistics and test and control design
  • Strong knowledge consumer credit products
  • Current Customs and Border Protection or Department of Homeland Security Background Investigation is strongly desired
  • Experience in collections
  • Demonstrate integrity & emotional maturity
  • A positive, customer experience driven mindset

Skills For Senior Analyst Collections Resume

  • Performing follow-up’s on accounts with significant aging or past due amounts
  • Supporting customer’s ad-hoc requests (statement of accounts, invoice copies, backup documentation, accounts reconciliations, etc...)
  • Back up plan during leaves and also assisting other members during the leaves – Ensuring all reports , queries are addressed as per timelines
  • Familiarity with statistical analysis and data mining tools such as SQL, SAS, CHAID, CART, Knowledge Seeker, etc
  • VBA programming is an asset
  • Maintain precise information on status of collection efforts through gathered data, analyze results and provide ongoing reports
  • Suggests new methods of data capture, analysis and reporting to provide continuous improvement and value to clients served

Skills For Analyst, Collections Resume

  • Identify and resolve disputes according to company standards
  • Deliver ad hoc reporting as needed / requested
  • Call center technology (PC, Phone Switch, Dialer, Collection System, etc.)
  • Considered by peers to be a SAS/SQL expert
  • Regularly report and analyze top open invoices with local finance & operations
  • Management of data analysis requests. This involves gathering of business requirements from stakeholders, determining data sources, analyzing data, confirming findings and presenting results to key stakeholders, while meeting stakeholder expectations
  • Monitor performance of a specific consumer loan portfolio and report on key/emerging risks and trends
  • Execute root cause analysis to identify performance drivers and the associated risks/opportunities
  • Identify all key/unique portfolio segments and provide line of sight into performance trends and risks

Skills For Senior Analyst, Collections Analytics Resume

  • Develop benchmarks and track performance of any credit expansion tests to ensure collections performance is adequately staffed
  • Leverage champion/challenger methodologies and analyze results to refine strategies and portfolio performance/profitability
  • Ensure the data necessary to support collections analytics is robust and where deficiencies exist develop interim solutions to manage portfolio risk and long-term action plans to remediate any data issues
  • Managing & solving customer disputes (ensuring proper communication with ad sales, csr’s & stakeholders)
  • Top Secret/SCI with CBP Suitability required to start
  • Top Secret clearance with ability to obtain SCI, CBP Suitability & CAC required to start
  • Favorable background investigation conducted within the last five years
  • Proficiency with MS Office (MS Access, MS Word, MS Excel, MS PowerPoint)
  • Intermediate English (B2) AND Fluent French or Dutch in both spoken

Skills For Senior Analyst, A / R, Credit & Collections Resume

  • Responsible for reconciliation for customers, research for unapplied cash, preparation of accurate reports as & when required
  • Accurate & correct statement, reports & data is provided to internal & external customers within time lines assigned
  • Review customer status and initiate make collection activities based upon corporate policies and procedures
  • Respond to inquiries from internal and external customers in accordance
  • With specified service level agreement
  • Negotiate payment schedules with management approval
  • Enter and maintain detailed conversation notes for all customer accounts

Skills For Portfolio Collections Adverse Action Analyst Resume

  • Perform account maintenance when necessary or instructed (refunds, credits, write offs etc.)
  • Maintain data integrity at all times
  • Provide weekly, monthly reports and analysis of portfolio for management
  • Identify and escalate delinquent accounts that pose a revenue risk
  • All other functions as assigned
  • Critical thinker and ability to recommend and execute solutions to complex issues

Skills For Analyst, Linear Collections Resume

  • Proficient use of MS PowerPoint
  • Team player with the ability to develop and foster positive relationships
  • Establish productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level)
  • Suggest new methods of data capture, analysis and reporting to provide continuous improvement and value to clients served
  • Knowledge of credit/collections principles

Skills For Collections Quality Analyst Resume

  • Take initiative and meet deadlines
  • Be detail-oriented with a very high level of accuracy
  • Creativity, ingenuity and flexibility to adapt to each business account’s situation in an unscripted call
  • Respond to inquiries from internal and external customers in accordance with specified service level agreement
  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices. Interact daily with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets
  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives. Execute a comprehensive and assigned collection strategy of oral and written communication with customers who are past due
  • Establish and maintain effective and cooperative working relationships within the department and company. Communicate with internal staff regarding customer payments and issues preventing a timely resolution

Skills For Collections Intelligence Analyst Resume

  • Maintain superior customer relations and customer service to all customers. Provide high-quality internal and external customer service in a timely manner. Develop positive working relationship when interacting with customers and our internal sales team
  • Fluent spoken Chinese/ Mandarin communication with good Chinese written skills are required
  • Meeting individual cash collection targets (Aging, DSO, Percentage of Overdue)
  • Supporting customer’s ad-hoc requests (statement of accounts, invoice copies, backup documentation, accounts reconciliations)
  • Advanced working knowledge of Microsoft suite, including Excel, Word and PowerPoint
  • Backup plan during leaves – Ensuring all reports , queries are addressed as per timelines
  • Working closely with other departments / functions to understand the specific issues causing payment delays; also directly involved in determining the most appropriate course of action (account holds, payment plans)
  • Prepare VP Discrepant Sheets

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