Credit & Collections Analyst Resume Sample
Ignacio Rogahn
42306 Hoppe Ports,
Los Angeles,
CA
+1 (555) 514 4207
Work Experience
Senior Credit & Collections Analyst
11/2017
-
PRESENT
Dallas, TX
- Responsible for the billing and collections of specified revenues
- Develops and documents methods & procedures to ensure all payments are received
- Performs accurate and timely general ledger posting of the revenue and receivables associated with the billings
- Provides financial reporting for upper management
- Responsible to handle any journal entries required ensuring accordance with GAAP and Sarbanes Oxley
- Responsible for providing accurate data to the auditors in regards to problem accounts when requested
- Responsible for processing W-9 request along with general information requested by customers
Credit & Collections Analyst
02/2012
-
09/2017
Houston, TX
- Responsible for developing a strong customer service relationship with customers, buyers and internal employees
- Responsible for providing assistance to Credit Manager on an as needed basis along with other employees within the department
- Responsible for requesting and maintaining sales tax certificate files for customers and auditors when requested
- Responsible for sending checks received at plant location to the bank on a weekly basis
- Familiarity with Accounting concepts especially as relates to A/R
- Releases/holds customer’s orders based on credit worthiness. Informs customers and sales representative of credit held orders
- Responsible for maintaining and applying the company’s credit policies and practices
Credit Collections Analyst
12/2005
-
09/2011
New York, NY
- Evaluate customer records, purchase activity, and payment history
- Analyze customer financial condition, credit report, and authorize customer credit lines
- Cross-train on multiple functions within AR including Billing, Cash Application, and AR Maintenance
- General account maintenance, including applying credits to invoices, facilitating correction of misapplied payments, and researching deductions and overpayments
- Contact assigned customers regarding outstanding invoices
- Develop/Maintain a beneficial business relationship with the customer base. Interact with customers as necessary to address disputes and bring conflicts to resolution
- Be prepared to assist fellow Credit Team members as needed
- Consider and suggest changes to processes and procedures to improve the efficiency of the department. Use reporting tools/graphs to validate the suggestions and provide analytical insight as necessary
Education
Dixie State University
2000 - 2005
Bachelor's Degree in Accounting
Professional Skills
- Excellent positive, professional demeanor with emphasis on interpersonal skills, written and verbal communication skills
- Excellent communication skills; good Excel and Word skills necessary
- Accounting background or excellent math skills
- Strong relationship building skills, including successful work with internal and external clients and service providers
- Strong Excel skills, including the ability to do pivot tables and Vlookups
- Excellent verbal and written communication skills in English and in any of the following languages: German / French / Dutch / Arabic / Czech
- Strong Excel skills including creating pivot tables, macros
How to write Credit & Collections Analyst Resume
Credit & Collections Analyst role is responsible for english, excel, microsoft, customer, analytical, accounting, interpersonal, financial, negotiation, word.
To write great resume for credit & collections analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit & Collections Analyst Resume
The section contact information is important in your credit & collections analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit & Collections Analyst Resume
The section work experience is an essential part of your credit & collections analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit & collections analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit & collections analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit & Collections Analyst resume experience can include:
- Strong reporting skills – intermediate or higher level knowledge of the Microsoft Office suite – especially Excel and PowerPoint
- Excellent communication, negotiation and interpersonal skills, both written and oral
- Strong organizational skills and the ability to work well with all levels of the organization
- Excellent communication skills (written and verbal), be detailed oriented, self-
- Demonstrated analytical skills in basic accounts receivable and accounting policy
- Prior experience with credit and collections and exposure to leasing programs (preferably in house programs)
Education on a Credit & Collections Analyst Resume
Make sure to make education a priority on your credit & collections analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit & collections analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit & Collections Analyst Resume
When listing skills on your credit & collections analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit & collections analyst skills:
- Strong organizational skills and flexibility to adapt to a changing environment. Demonstrated written and verbal communication skills
- Excellent organizational skills and strong attention
- Proven effective communication skills, both verbal and written
- Looking for a highly motivated and competent individual with excellence inter-personal and communication skills. Someone who is positive and a good team player
- Good troubleshooting / problem solving skills and client focused approach to work
- Effective deductive reasoning and problem solving skills
List of Typical Experience For a Credit & Collections Analyst Resume
1
Experience For Credit / Collections Analyst Resume
- Document all recurring procedures to ensure that this function could be effectively handed over to a replacement (temporarily or permanently)
- Build strong and effective working relationships with external / internal customers and WW within Finance Team to ensure coordinated management of APAC AR
- Effectively interact with multiple functional departments
- Developing strong customer & business relationships
- Strong working knowledge of basic accounting
2
Experience For Senior Credit & Collections Analyst Resume
- Maintain an effective filing system for all physical & soft correspondence & records pertaining to the role
- Experience in order booking and billing processes
- Intermediate level MS Excel experience (Pivot Tables, Sorting Data, and Reconciling)
- Experience multi - tasking and adjusting schedules to meet deadlines in a fast - paced environment
- Experience working within accounts receivable or credit and collections in a fast paced accounting environment
3
Experience For Credit Collections Analyst Resume
- Experience doing Accounts Receivable work
- PC proficient including experience with Microsoft Office
- Good understanding of financial statements and the analysis used to determine creditworthiness
- Credit, AR, billing, and collections experience
- Exercises good judgment to improve sales potential of the company while minimizing bad-debt losses
- Experience in a similar role, preferably dealing with Oil and Gas companies
- Experience interpreting Dun & Bradstreet Commercial Credit Reports
- Previous experience working across geographies an advantage
- Progressive experience working with operational service metrics
4
Experience For Senior Credit Collections Analyst Resume
- Experience utilizing GetPaid Collection Software
- Experience credit approval decision-making
- Good working knowledge of SAP, Word and Excel
- Commercial credit/collections experience
- Three to five years of credit or financial analysis experience
- SAP Experience very useful
- Experience with credits and collections
- Credit and / or Collections experience required
- Experience with major ERP system required
5
Experience For Senior Global Credit & Collections Analyst Resume
- Investigating/initiating, obtaining appropriate internal approvals for credit associated with resolving customer disputes
- Assisting in developing and implementing plans to streamline accounts receivable processes
- Identifying and acting as a facilitator when reconciling disputed balances
- Assisting in establishing and maintaining credit review points by analysis of financial data
- Handling disputed accounts and negotiating to bring payment into line with agreed terms
- Reconciling AR balances - undertaking complex reconciliations, and compiling documentation for legal action
- Working within guidelines and reports to the EMEA Credit Manager raising and reporting issues as identified
- Researching, analyzing, and assessing credit risk of business partners
6
Experience For German Speaking Credit & Collections Analyst Resume
- Working with internal and external customers to resolve outstanding payments and payment disputes
- Reviewing and recommending specific bad debt provisions
- Ensuring that Days Sales Outstanding targets and other departmental KPIs are achieved
- Managing ad hoc requests/project work as required by department to support Operating Company and Corporate
- Utilizing analytical abilities to provide documentation to management in establishing credit guidelines
- Working with complex accounts crossing country boundaries
- Obtaining sufficient information to assess the credit worthiness of new and existing customers
- Releasing Sales Orders into ERP (Netsuite) billing system
- Reviewing of customer Purchase Order
7
Experience For Credit & Collections Analyst Analista de Crédito e Cobrança Resume
- Focusing on Customer documentation
- Handling standard collection procedures with customers through phone, mail, fax and email
- Completing reconciliations of large and complex accounts receivable balances
- Updating of SOPs and OMs per SOX requirements
- Monitoring credit exceptions for new shipments
- Assisting in account reconciliation
- Understanding of revenue operations processes and procedures
- Supporting sales functions
8
Experience For Czech Speaking Credit & Collections Analyst Resume
- Reading of financial data
- Ongoing development and execution of process improvement
- Assisting the Collections Department in gathering, recording, and filing of information essential to collections of small balance accounts
- Running and maintaining end to end automated dunning process
- Researching, critical thinking, and analyzing information to reduce/eliminate Unapplied/Unidentified payments
- Setting credit limits for customers Releasing customer orders from credit block
- Reviewing and responding to customer related account inquiries via email and phone
9
Experience For Principal Credit & Collections Analyst Resume
- Supporting our credit and collections team in order to maximize the debtor cash collection
- Maintaining a communication flow with management to ensure appropriate escalation steps are taken when problems arise
- Ongoing review of Terms of payment by customer and work to reduce Praxair’s exposure related to extended terms
- Meet defined service-level agreements (SLAs) for setting up billing schedules, sending out invoices and statements, and responding to inquiries
- Perform billing adjustments within the framework of established policy, including working with accounting to ensure that revenue recognition is accurate
- Create and maintain complex Excel spreadsheets creating complex formulas, including linking, exporting spreadsheets, IF statements and V Lookups
- Produces and distributes invoices to customer’s daily using current pricing file for accurate billing
- Responsible for developing relationships to facilitate the collections of accounts receivable and resolving internal/external issues preventing timely payment
10
Experience For Credit & Collections Analyst With Work Time Resume
- Approves the extension of credit to our customers with the goal of increasing sales, maximizing profits, and minimizing write-offs
- Reconciles disputed accounts by researching account balances, correcting errors and following up with customers as needed
- Progressive billing / Advance from Customer Tracking based on Purchase Order
- Clear outstanding AR by either doing reconciliation for payments made or to chase after payments
- Work with finance shared services team to clear off the unapplied funds, requesting details from insurers, and doing analysis on the data provided
- Assist internal and external auditors in gathering information requested pertaining to quarterly and annual audits
- Special Term Reporting and Performance (maintaining a history of special terms approvals and deals closed)
List of Typical Skills For a Credit & Collections Analyst Resume
1
Skills For Credit / Collections Analyst Resume
- Collect past due payments while exhibiting professional and effective communication skills for optimal outcome
- Solid negotiation, problem solving and resolution skills
- Advanced computing skills in Microsoft Excel, Word, Powerpoint, etc. and a strong ability to learn new software
- Detail oriented approach to work, confidentiality, and good problem-solving skills
- Solid computer skills – Microsoft Office and Outlook
- Excellent oral/written communication and problem resolution skills are necessary
2
Skills For Senior Credit & Collections Analyst Resume
- Excellent communications skills and customer service
- Excellent verbal and written communication skills both in English and in Dutch
- Excellent verbal and written communication skills both in English and in Czech
- Excellent verbal and written communication skills both in English and in German
- Excellent verbal and written communication skills both in English and in Arabic
- Excellent verbal and written communication skills both in English and in French
3
Skills For Credit Collections Analyst Resume
- Excellent verbal and written communication skills in English, any other European language is an advantage
- Excellent verbal and written communication skills in English, third language is an advantage
- Demonstrated ability to work effectively in a team-based environment
- Effectively collaborates with various internal business functions to resolve issues and increase cross functional effectiveness
- Excellent customer service skills both internally and externally
- Excellent verbal and written communication skills in English (other European language is an advantage)
4
Skills For Senior Credit Collections Analyst Resume
- Good communication skills, partnership with relevant businesses, flexibility, focus on results, attention to detail, and ability to negotiate T&Cs
- Proven Excel skills a requirement (pivots and lookups)
- Good fact gathering skills, with tenacity to see things through to resolution
- Strong business acumen, deductive reasoning and analytical skills
- Strong problem-solving skills with ability to investigate and communicate system transactions
- Prioritizes and effectively manages multiple responsibilities
- Extremely detailed oriented with strong organizational and analytical skills
- Strong collections and negotiating skills
5
Skills For Senior Global Credit & Collections Analyst Resume
- Good PC skills, including Excel, Word, & PowerPoint
- Excellent communication, negotiation and interpersonal skills, both written and verbal
- Strong computer skills with interest and ability to learn and support implementation of new systems
- Excellent business application skills (e.g. Microsoft Excel)
- Oracle 11i/12 system experience and Finance SSC experience would be strong pluses
6
Skills For German Speaking Credit & Collections Analyst Resume
- Outstanding communication and customer service skills with the ability to manage difficult situations
- Exceptional Excel skills including knowledge of data analytics, pivot tables, and other relevant financial reporting and accounting tools
- Demonstrated strong reporting and data querying capabilities
- Advanced Excel skills including proficiency in pivot tables and other analytical tools
- Advanced Excel skills, including proficiency in pivot tables and other analytical tools
- Experience in bicycle or sporting goods industry
- Strong working knowledge of basic accountingStrong aptitude for process improvements and system solutions to solve customers’ problems
- Communication, organisational and influencing skills
7
Skills For Credit & Collections Analyst Analista de Crédito e Cobrança Resume
- Maintain strong, effective working relationships with the customers & the sales operations groups
- Demonstrated experience in data/financial reporting, gap analysis and problem resolution
- Strong Customer Focus and experience working with internal and external customers
- Prior experience in business to business collections, specifically in publishing, software or medical/healthcare industries
- Significant experience interpreting balance sheet, PL and income statements and experience with multi-currency conversion
8
Skills For Czech Speaking Credit & Collections Analyst Resume
- Exceptional written and oral communication skills, including customer relationships and payment negotiations
- Advanced skills in MS Office Suite (Word, Excel, and Outlook) and ERP Accounting systems
- Have prior Professional experience in Finance or Accounting; knowledge of either Credit/Cash App/Collections/Disputes; SAP – FSCM Module
- Effective problem solving experiences with credit risk analysis, credit practices and procedures
- Problem solving skills, self-starter, self-motivated
- Strong experience within an Accounts Receivable Department/Credit & Collections Department
- Strong experience within the Accounts Receivable Department/Credit & Collections Department
9
Skills For Principal Credit & Collections Analyst Resume
- Prior experience in the medical sales field
- 3-7 years prior credit and collections experience required
- Credit & Collections Experience (3-5 years), including experience with communication to external and internal customers
- Strong skill set with Microsoft Office Suite of Products (Outlook, Word, Excel)
- The ability to balance multiple tasks and to prioritize in an effective manner
- Experience in a credit related position or 4-5 years related experience in lieu of of educations
- (business to business) collections experience. Experience with consumer (e.g. credit card) collections does not satisfy this requirement
10
Skills For Credit & Collections Analyst With Work Time Resume
- 3+ Strong Credit Analysis Experience
- Experience in a finance function or strong background in some other relevant and applicable area of business
- Intermediate Microsoft Excel, Word and Power Point skills
- Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience
- Knowledge of financial reporting analysis and collections and negotiation skills
- Well-developed organizational and interpersonal skills
- Well-developer computer application skills
- Proven ability to set daily priorities and work within given deadlines
- Communicates effectively with all levels of payers to confirm payments of past dues, and disputes
List of Typical Responsibilities For a Credit & Collections Analyst Resume
1
Responsibilities For Credit / Collections Analyst Resume
- The ability to effectively manage and prioritize work
- Effectively manage and prioritize work, as well as work independently
- Intermediate analytical and financial aptitude skills in risk assessment
- Seven (7) to ten (10) years credit analysis and business-to-business collections experience, and/or an equivalent combination of education and experience
- Prior commercial credit experience
- Skilled communicator, verbal and written; adept at being persuasive and influencing decision makers
- Strong understanding of credit processes, accounting knowledge and financial concepts
- Experience with Dunning would be considered an asset
2
Responsibilities For Senior Credit & Collections Analyst Resume
- Strong computer aptitude including proficiency in Microsoft Excel and Database concepts
- Develop a strong working rapport with internal and external customers
- Solid working knowledge of Microsoft Office (Outlook/Excel)
- Create and review aging reports and prioritize collection efforts
- One to three years of experience in credit & collections, accounting or a related field (Required)
- Excellent understanding of Collections processes and policy
3
Responsibilities For Credit Collections Analyst Resume
- High level of competency with Microsoft Office Programs. Advanced knowledge and experience with Microsoft Excel required, including pivot tables
- Establish and maintain effective working relationships with employees, supervisors, and internal and external customers
- Experience with Accounting software programs
- Proven understanding of Project Management basics for business projects
- ERP experience, including JDE
- Experience in credit internally or in banking; or in credit
- Team lead level experience helpful
4
Responsibilities For Senior Credit Collections Analyst Resume
- Experience in credit, collections and accounts receivable
- Credit and collection analyst experience in a business to business, high growth environment
- Experience in a high technology credit and collections
- Finance - Credit and Collections experience in the technology industry
- Assist in the development and implementation of standard practices and procedures which facilitate a desirable turnover of receivables and customer goodwill
- Experience with Microsoft Office suite (Excel, Word, and PowerPoint) and ERP systems like Oracle and Salesforce.com (SFDC)
- Solid work ethic, self-starter and highly motivated with the ability to work independently with minimal supervision
- Work well under conflicting priorities with a variety of internal and external customers
5
Responsibilities For Senior Global Credit & Collections Analyst Resume
- Relevant experience in accounts receivable
- Skillfully manage a portfolio of commercial customer relationships and their financial terms
- Deep understanding of accounting principles and proven financial statement analysis
- Accounts receivable and collections experience
- Experience with Microsoft office products are required
- Consistent exercise of independent judgment and discretion in matters of significance. Acts as resource for colleagues with less experience
- Contact customers to resolve past due balances prior to release
- Collection experience
- Proficiency with Microsoft Office Suite and advanced Microsoft Excel experience
6
Responsibilities For German Speaking Credit & Collections Analyst Resume
- Experience in credit and collections an asset
- International/Export experience, as well as the ability to analyze financial statements to determine credit worthiness
- Work cross functionally with sales, legal, operations and revenue teams to ensure effective collections
- Build strong account relationships through continued phone contact with sales/commercial and relevant stakeholders
- Develop and maintain strong relationships with key internal and external customers to ensure world-class customer service and create win/win solutions
- Experience in credit, collections or cash applications activities
- Credit Card Fraud experience
- Customer's dissatisfaction with some element of the Company's products or services and need for resolution of product/service issue prior to payment
- Establish and maintain effective and cooperative relationships with clients and the sales team
7
Responsibilities For Credit & Collections Analyst Analista de Crédito e Cobrança Resume
- Develop good working relationships with sales, customers, and other internal departments; assist them with daily requests
- Relevant credit/collections experience, preferably in a corporate retail environment
- Business to Business (b2b) Credit and/or Collections experience
- One or more years of Accounts Receivable experience
- Accounts payable and/or receivable experience required
8
Responsibilities For Czech Speaking Credit & Collections Analyst Resume
- Advanced Excel and collections experience
- Experience in Microsoft Excel, Word, and Outlook
- Credit, Collections, and/or Accounts Receivable experience
- Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
- Strong client-service orientation; willingness to be adaptive and flexible
- Able to multi-task, prioritize and work efficiently
- Accounts Receivable knowledge and/or experience
- Account reconciliation experience with pharmaceutical wholesalers
9
Responsibilities For Principal Credit & Collections Analyst Resume
- Strong attention to detail, well organized, and ability to work in a high-pressure and fast-paced environment
- Manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Previous experience with Deduction Management
- Deduction management experience
- Previous experience in SAP, Getpaid and MS Access would be an asset
- ERP system experienced
- Understanding of Financial Accounting and Reporting (IFRS and US-GAAP)
10
Responsibilities For Credit & Collections Analyst With Work Time Resume
- Working knowledge of Dun and Bradstreet reporting
- Understanding of the economics and dynamics of the relevant marketplace – competitors, customers’ needs, countries economy, industry, etc
- Understanding of collection risk for top tier of customer accounts
- Analyzes data and reports with the purpose of driving results, understanding and improving delinquency to reduce outstanding DSO and A/R balances
- Analyze aging and explain the changes within aging on a monthly basis and meeting established metrics
- Seek to improve credit/collections process by working with the Billing team to ensure on time and meticulous billing
- Assign existing and potential customers a risk rating per Doosan credit policies
- Monitor and maintain AR portfolio of assigned accounts by minimizing bad debt and maximizing collections through timely collections of monies due.
- Provide management reports on each Meeting or exceeding quarterly cash collection and DSO goals
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