Air Export Resume Sample
Larue Reilly
1775 Lura Roads,
New York,
NY
+1 (555) 679 3855
Work Experience
Agent / Lead Agent Air Export Gateway
06/2017
-
PRESENT
Dallas, TX
- Participates in joint Sales visits if necessary
- Takes and handles customer inquiries, e.g. Track and Trace
- Takes customer requests with regard to Go Green topics and informs Regional Go Green Head
- Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
- Escalates issues, if required
- Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
- Maintains excellent relationships with suppliers
- Extensive knowledge of AFR Export Operations
Air Export Operations Agent
03/2014
-
03/2017
Detroit, MI
- Meet compliance at all times with internal and external regulations in accordance with government regulations
- Meet KPI standards in accordance with the Company’s procedure
- Ensure all customers standard operating procedures are followed as per the DLSOP
- Ensure the system reports including but not limited to the below list are used at the level of frequency mentioned in order to effectively supervise operations
- Daily Status Exception Report - STAT1 (Daily)
- Shipment Transit Log Report - TRNRPT (Daily)
- Shipment Summary Report - SHSUM (monthly)
- Route Activity Report - RARRPT (monthly or more frequent as needed)
- Aged Warehouse Status Report – STAT3 (at least weekly)
Air Export Gateway Supervisor
08/2010
-
11/2013
Phoenix, AZ
- Ensure a smooth and timely process flow regarding the air export freight
- Accurate and timely data entry into the operational system
- Track and trace of all air export files and report the status/updates internally and to the customers
- Ensure that customer's freight are delivered on timely base
- Ensure air export documents are timely sent to our customers or broker for customs purposes
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Ensure all customers standard operating procedures are followed and updated in the Standard Operating Procedures (SOP)
- Meet KPI standards, as per the company’s procedures/customs requirements;'
- Organizes, splits and plans day-to-day work of Export Operations Specialists
Education
Naropa University
2004 - 2009
Bachelor's Degree in Performance
Professional Skills
- Very strong analytical and decision making skills
- Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
- Exceptional leadership, communication, and presentation skills
- Good computer skills (Excel, Word, PowerPoint and Outlook)
- Able to setup file for processing including validating credit, obtaining complete documents, working with destination on necessary approvals
- Experience in Air Freight Forwarding operations, export
- 6 months to 1 year related logistic experience and/or training
How to write Air Export Resume
Air Export role is responsible for microsoft, training, mainframe, credit, database, auditing, security, reporting, research, events.
To write great resume for air export job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Air Export Resume
The section contact information is important in your air export resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Air Export Resume
The section work experience is an essential part of your air export resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous air export responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular air export position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Air Export resume experience can include:
- Prepare and close Consolidations
- Experience import/export office
- Strong market and competition knowledge
- ----- 1-2+ years' experience
- Strong local Market knowledge
- Experience in Word/Excel/Email essential
Education on an Air Export Resume
Make sure to make education a priority on your air export resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your air export experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Air Export Resume
When listing skills on your air export resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical air export skills:
- Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Air Freight Export processes
- A good understanding of Expeditors’ products, services and systems
- Consolidate cargo to achieve the best net cost and benefit to the company (ULD building, Density and volume mix etc')
- Related logistic working experience
- Related logistic working experience
- ) related logistic working experience
List of Typical Experience For an Air Export Resume
1
Experience For Air Export Operations Agent Resume
- Maintain excellent relationships with suppliers
- Perform booking and booking optimization according to internal guidelines as defined by Product
- Claim handling, KPI reporting and Communication with Customers, Schenker Overseas, Schenker Korea Staff efc
- Able to provide customers with status on shipments by using ETMS, EXPO and destination CFIT systems
- Telephones answered with 3 rings (includes any phone or overhead ring)
- Make data analysis report for bidding
2
Experience For Air Export Coordinator Resume
- Ensure air export documents are timely sent to our customers or broker for customs purpose
- Meet KPI standards, as per the company’s procedures/customs requirements
- Customer emails answered within 2 hours, voice mails within 1 hour and destination emails answered within 12 hours
- Coordinate activities with the warehouse staff to ensure customer expectations are met
- Provide support with other miscellaneous projects throughout the branch
3
Experience For Air Export Gateway Supervisor Resume
- Generates and maintains an active channel of communication between their customers and vendors
- Able to accept customer bookings and dispatch for pickup
- References inputted per client and Expeditors’ expectations
- Destination, shipper and consignee information successfully entered into shipment
- Onhands to be linked to AWB
- File to be turned over in a state for EEI to be processed
- Gathers required documents and secured them (pouches) as per expectations
4
Experience For Air Export Supervisor Resume
- Able to file EEI, process HAWB, and invoice accurately
- Serves as the escalation contact for customer’s Air Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
- Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
- Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Air Freight Product team
- Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
5
Experience For Air Export Gateway Operations Agent Resume
- Comprehensive knowledge of Air Freight Export processes
- Demonstrated leadership ability to include driving KPIs, employee engagement/ team building. Strong ability to develop, coach, train, and mentor staff to success
- Organizes, splits and plans day-to-day work of Export Specialists
- Supervises Customer Service and Operations in the forwarding area (alignment with Gateway booking, pickup arrangement and follow up, planning and follow-up of shipment in the forwarding area and during the transport process)
- Follows-up shipment status in the Export area and during transport; identifies incidents and ensures resolution of incidents
- Supports Operations and Customer Service in the incident and exception management resolution
6
Experience For Air Export Operations / Warehouse / Logistics Resume
- Continuously monitors supplier (internal and external) performance and develops improvement plan when required
- Creates, builds and maintains relationships with other internal functions (e.g.OCC, Sales, OPS) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
- Ensures that proper implementation of customer has been conducted and collaborates with all Products to ensure successful customer launch
- Interacts with Warehouse, Product, and Global Service Centers, if required
- Demonstrated leadership ability to include driving KPIs, employee engagement / team building.Strong ability to develop, coach, train, and mentor staff to success
- Create and confirm transport order to ensure pickup of the shipment at origin
7
Experience For Air Export Warehouse Agent Resume
- Prepare, control and distribute all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
- Check responses from counterparts and finalizes validation of required documents
- Follow-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
- Support Customer Service in the incident and exception management resolution
- Identify performance issues of suppliers and propose solutions to improve/correct performance
- Perform IT system- related tasks to provide up-to-date information on shipments
- Interact with Customer Service, Product, and Global Service Centers, if required
8
Experience For Air Export Operation Supervisor Resume
- Extensive knowledge of AFR/OFR Export Operations
- Thelargest global network with more than ~30,000 passionate employees
- Coordinate delivery of Air Imports /Exports
- Process air Import / Export documentation in a timely and efficient manner
- Approve freight invoices and credit notes
- Prepare and maintain allocations
- Compile information for carrier reviews
9
Experience For Air Export Customer Service Representative Resume
- Produce monthly airline schedule
- Liaise with Transport and Warehouse Departments
- Support Manager and department to achieve and exceed Corporate and Regional Goals
- Work on ones owns initiative
- Knowledge of Airline Routings
- Process House and Master Airway Bills
- A flexible and hard worker, no 9-5 mentality
- Do airlines service evaluation
- Customer Service/ Operation related jobs
10
Experience For Agent / Lead Agent, Air Export Operations Resume
- TMS (Procars/ Tango) utilization / KAMS (EDI) / Airport operations & Handling / Billing. (Execution of HAWB, MAWB, Manifest etc. (shipment documentation)/ Status update (T&T etc.) and etc.)
- Shipment Management and Ad hoc quotations (with manager approval) and etc
- Maintain a positive relationship with the Trade Compliance Manager and support all
- Work with a wide range of people in a team environment
- Industry specific qualification (country specific)
- Fully proficient with various software applications (i.e. mainframe systems: MS Word, MS Excel, Microsoft SharePoint)
- General Airline/Logistics Knowledge helpful
- Knowledge of U.S. Customs Regulations and Harmonized Tariff Schedule
List of Typical Skills For an Air Export Resume
1
Skills For Air Export Operations Agent Resume
- Industry specific experience ·
- Related logistics work experience
- ) related logistics work experience
- Tracking / Tracing shipments, utilizing Cargo wise
- Communicating with clients, US and overseas colleagues, as well as various transportation vendors, including airlines, warehouses, and trucking companies
2
Skills For Air Export Coordinator Resume
- Billing and auditing vendor invoices
- Creating and/or updating Asia Customs SOP with customers’ requirements and expectations
- Typing - 30 wpm
- Willing to do what it takes
- Familiarizing yourself with customer and vendor agreements
- Coordinating air exports with all branches
3
Skills For Air Export Gateway Supervisor Resume
- Completing non-conformances on airlines
- Maintaining Airline Rates database
- Generating essential customers’ or others reports as required
- Producing Transit Reports
- Checking Post flights
- Meet company standards of 52 hours training per year, including as needed management/leadership training
- Assist in auditing and researching service performance issues and develop recommendations for improvements
- ----- Proficient in Data Entry, Typing and filing
- Ensures handling of required Export documents according to regulations and internal procedures
4
Skills For Air Export Supervisor Resume
- Assist Air Export Agents and Airline Specialists with the gathering and pouching of documents
- Assist Air Export Agents with providing updates and alerts to clients regarding their shipments
- Apply principles of logical thinking to a wide range of intellectual and practical problems
- Closely follow up with airlines to find out solution for any irregularity happened: delay/ offload/ damage/ missing
- Responsible for proper processing of export shipments
- Complies with ISO Standard Operating Procedures and the instructions of one's supervisor or manager
- Close shipments and filing
- Rate airline MAWBs correctly taking advantage of special contracts
5
Skills For Air Export Gateway Operations Agent Resume
- Open to work during the nightshift, weekend shift and on National Holidays
- An intimate understanding of Export Compliance
- Proficiency in the following software products: MS Office – Word, Excel, Powerpoint
- Complete mandatory training when required. Culture
- Able to audit documents for export compliance information and able to obtain missing information from customer
- Of documents scanned into Edoc imaging system and indexed as per expectations
- Knowledge of general freight forwarding terms and standards
6
Skills For Air Export Operations / Warehouse / Logistics Resume
- Basic knowledge of accounting functions and relative information retrieval
- Needs to be able to read client specific operating procedures and successfully execute upon them
- Able to successfully utilize a routing guide and interpret foreign addresses
- Complete weekly / monthly / annual reporting to Manager
- Proactively communicate with the team to ensure continuous awareness and understanding of
- Take an active role in the transition of new business/ updates to existing
- Knowledge of ULD building
7
Skills For Air Export Warehouse Agent Resume
- Verify CASS billing
- This is an intermediate level position
- Expeditors company policies and procedures knowledge
- Extensive knowledge of AFR Export Customer Service and Operations
- Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer
- Prepare gateway consolidation files
- Initiate, prepare, process and assemble all required airline documentation for a consolidation
8
Skills For Air Export Operation Supervisor Resume
- History of excellent attendance practices (Time card recode kept representative, accurate and up to date)
- At least 6 months of experience in a similar role
- Arrange completed uplift plan in short due time but and have to meet 02 given objectives: our guaranteed service and lowest costs
- Take quick & needed actions for any booking revision. Including: request airlines for extended cut-off time if cargo to be late released; update volume decrease/increase timely; booking delay, cancellation, airlines switch properly
- Monitor cargo status (from departure till arrival)
- Figure out root cause for any airlines service failure. Work closely with Manager and airlines to come up corrective and preventive actions plan
- Initiate claims to airlines when needed
9
Skills For Air Export Customer Service Representative Resume
- Take up additional tasks as required to meet department’s goals
- Rate and route air export traffic
- Supervise export operations activities
- Research and resolve problems on export product
- Assist in identifying and improving service and operations related issues in a station, including on-time delivery, accurate and timely data entry, and efficient warehouse operations
- Experience in sales or customer interface
10
Skills For Agent / Lead Agent, Air Export Operations Resume
- Perform accounting tasks such as trade payables
- Maintain the security of freight in accordance with security procedures
- Prepares accurate airfreight export documents in Procars
- Actions pickup requests with appropriate paperwork
- Inputs as well as distributes the invoices
- Interacts with clients and handles the transactional requirements of their accounts
- Interacts with peers, subordinates, and colleagues at various Schenker divisions
- Prepare price quotations on outbound export freight
List of Typical Responsibilities For an Air Export Resume
1
Responsibilities For Air Export Operations Agent Resume
- UK industry specific qualification
- ----- Ability to meet stringent time lines
- ----- Proficient with 3PL/Logistics operations
- Fully proficient with various software applications (i.e. mainframe systems: MS Word, MS Excel, Lotus Notes)
- 4 on 4 off shift pattern (days and nights)
- 2 days, 7am-7pm 2 nights, 7pm-7am 4 off
- General Airline/Logistics Knowledge
2
Responsibilities For Air Export Coordinator Resume
- Customer Service Interactions
- Customer Relation Team Leader
- Air Export Lead Agent, Supervisor and Manager
- Export Operations Team Leader
- Rate and route export traffic
3
Responsibilities For Air Export Gateway Supervisor Resume
- Prepare and assemble all documents as necessary for exports
- Prepare spot price quotations for branch air export departments upon request
- Route and book air export traffic
- Communicate daily with branch air export staff to resolve shipment discrepancies
- Manage work load to ensure readiness and delivery of cargo and documentation to the airline by the flight cutoff
- Perform track and trace functions and update files with events and "flown as booked" information
4
Responsibilities For Air Export Supervisor Resume
- Initiate airline claim process for damaged and lost cargo as needed
- Negotiate spot rates with airlines
- Participate to retention calls and complete customer reviews and with your regular customers
- Communication with airlines
- Utmost attention to detail
5
Responsibilities For Air Export Gateway Operations Agent Resume
- Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
- DG Certification Required
- Pay airline charges
- Air Export Manager
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