Adjuster Resume Sample

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Zella Prosacco
8677 Quitzon Coves,  Los Angeles, CA
+1 (555) 400 0801

Work Experience

Senior Adjuster
05/2017 - PRESENT
Los Angeles, CA
  • Act as back up Machine Operator during breaks and meal periods as needed
  • Assign local adjuster and coordinate adjustment process
  • Correspondences with Insurers/Insured's/Brokers/consultants and IA's as necessary
  • Provide instructions/direction to local adjusters and consultant's as necessary
  • Review/revise/ prepare adjuster reports and correspondences as necessary
  • Prepare letters as necessary
  • Develops and utilizes innovative claim resolution strategies and investigative techniques
Material Damage Adjuster
01/2011 - 03/2017
Detroit, MI
  • Completes machine change over and set ups utilizing quality specifications for various products including changing dies and related parts as needed
  • Utilizes general housekeeping to ensure a clean and safe work environment
  • Champions Lean Manufacturing concepts to insure that quality meets the customers standards and satisfaction
  • The ability to effectively troubleshoot and repair mechanical equipment is required
  • Understand manuals and verbal technical instruction is required
  • Work independently and effectively from broad direction and general supervision
  • Possess solid knowledge of Homeowners policies, endorsements and state/local regulations
  • Analyze and apply coverage on small to medium loss scenarios
  • Operate with a proactive claim handling mind set to drive results
Entry Level Medical Payment Adjuster
03/2006 - 12/2010
Dallas, TX
  • Identifies appropriate resources within Field Operations, Corporate Security and other departments to evaluate the merits and value of claims
  • Participates in or provide input to large loss reviews
  • Travel estimated to be 25 %
  • Experience in claim adjusting
  • Five (5) years' of experience in Insurance or legal industry, such as Claims Adjuster, Paralegal or equivalent combination of education and experience. required
  • Position requires the employee to operate multiple machines simultaneously
  • Uses various hand tools to make mechanical adjustments and repairs on production machinery
  • Uses various calipers, micrometers and other quality measuring devices to measure and record production part OD, length, etc. including vi sual inspection of material utilizing computerized equipment


University of Massachusetts Amherst
2000 - 2005
Bachelor's Degree in Related Field

Professional Skills

  • Demonstrated interpersonal skills, customer services skills, communication skills, and strong writing and verbal skills required
  • Demonstrated interpersonal skills, customer services skills, communication skills (written and verbal) required
  • Excellent written and communication skills, planning, organizational and time management skills
  • Strong negotiation skills, decision making and problem solving skills required
  • Demonstrated ability with strong verbal and written communication skills
  • Strong analytical and mathematical ability with strong PC skills
  • Strong interpersonal skills including negotiating and consulting

How to write Adjuster Resume

Adjuster role is responsible for customer, interpersonal, computer, organizational, training, negotiation, organization, mechanical, software, estimating.
To write great resume for adjuster job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Adjuster Resume

The section contact information is important in your adjuster resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Adjuster Resume

The section work experience is an essential part of your adjuster resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous adjuster responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular adjuster position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Adjuster resume experience can include:

  • Working knowledge of the following areas: machine mechanics, troubleshooting skills/experience, and experience working in an industrial environment
  • Effective interpersonal skills to be capable of dealing with external sources and all levels of team members
  • Possesses demonstrated technical knowledge and skills, including product and industry
  • Excellent coaching skills and ability to share knowledge with others
  • Excellent written and verbal communication skills; ability to write reports and present findings to group are essential
  • Excellent customer service skills; ability to handle all customer/claimants issues; provide and work through viable solutions

Education on an Adjuster Resume

Make sure to make education a priority on your adjuster resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your adjuster experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Adjuster Resume

When listing skills on your adjuster resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical adjuster skills:

  • Understand the cost vs. risk of subrogation and effectively use solid claim skills to resolve liens effectively
  • Organization skills; Business math Skills; Business telephone skills. Ability to handle a high volume desk with high intake of new assignments and high pending
  • Communicate effectively over the telephone using active listening skills
  • Demonstrated experience efficiently and effectively handling moderately complex to complex physical damage claims
  • Strong proficiency in keyboarding and data entry skills; most time spent in front of a computer entering text with applications
  • Strong investigative, analytical, problem solving, planning and organization and time management skills required

List of Typical Experience For an Adjuster Resume


Experience For Senior Adjuster Resume

  • Prior experience handling claims
  • Effectively and efficiently manages vendors and expenses
  • One year experience in melt shop, rolling, finishing, or shipping
  • Liquid steel making or refining or rebar rolling experience
  • Previous experience adjusting complex vehicle physical damage claims with heavy losses
  • Experience resolving moderately complex personal and commercial property loss claims

Experience For Material Damage Adjuster Resume

  • Experience resolving auto collision and liability claims
  • Previous experience adjusting complex property claims or claims with heavy losses
  • Experience in Property claims
  • Excellent knowledge of interpretation of insurance coverages, customs and practices
  • Subrogation or related experience
  • Two years college or an equivalent combination of education and experience

Experience For Adjuster, Senior Casualty Resume

  • Operate a fork truck or aerolift, if applicable
  • Typically has 8-10 years professional experience
  • Previous experience adjusting complex property or liability claims
  • Experience resolving auto collision and liability claims
  • Excellent knowledge of interpretation of insurance coverage, customs and practices
  • Working knowledge of general and multi-state-specific regulatory and legal environments pertaining to the insurance industry
  • Receiving a high volume of auto claims, all with differing scenarios. Be ready to work diligently in a fast-paced environment

Experience For General Adjuster Resume

  • Earning paid time off after first two weeks and the standard benefits (medical,'
  • Earning paid time off after first two weeks and the standard benefits
  • Welcoming culture with Employee Resource Groups
  • Promote the GTS brand by speaking at conferences and presenting to lawyers and brokers regarding our claims-handling capabilities
  • Be responsible for collecting claims data and leading the process of producing and publishing an annual claims study
  • Our Claims Adjusters are (or are working toward becoming) licensed. Safelite supports the licensing and training requirements

Experience For Catastrophe Response Team Adjuster Resume

  • SERVICE, TRUST & CARE.Go the extra mile by listening to and solving members’ issues, while caring for them
  • Proficient in writing and reviewing scope of damages and estimates
  • Prepare reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company
  • Accompanies Material Damage Adjusters or Property Adjusters during the investigation of claims and in handling other related claims functions as required
  • Makes sales calls by calling on local businesses to solicit new business or maintain existing business
  • Be responsible for monitoring that claims notifications etc. are being logged correctly on Claim source systems
  • Climb, crawl, stoop, kneel, reaching/working overhead

Experience For Claims Adjuster Trainee Resume

  • Dedication to work/life balance including beginning to earn paid time off after
  • Commercial auto is a multi state handling environment involving negligence laws and regulatory compliance
  • Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling
  • Prepare reports by collecting and summarizing information required by client, local, state and federal
  • Proficient in estimate writing software
  • Manages pending claim cases to meet company quality and production standards

Experience For Production Adjuster Resume

  • Maintain company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards
  • Maintain professional and technical knowledge through continuing education
  • Settles claims by determining insurance carrier’s liability, client’s instructions and authority levels
  • Establish reserves and authorize payment within reserving authority limits
  • Completes all reporting forms and file documentation

Experience For Regional Adjuster Resume

  • Represent the Bank at sheriff sale or bankruptcy proceeding. File and present Bank’s case at civil complaint hearings
  • Interacts with Agents and district sales managers in assigned territory to become familiar with claims and underwriting issues
  • Maintains company reputation and insurance product integrity by complying with federal and state regulations and service standards
  • Utilizes available technology/automation to maximize claim handling efficiency
  • Understand and use MS Word and MS Excel, Computerized estimating system – Xactimate
  • Monitor all files for 100% closing ratio
  • Work on all incoming mail daily
  • Provide exemplary customer service by returning phone calls from all customers
  • High level of internal customer service to assigning claim offices and claim professionals

Experience For Adjuster General Resume

  • Secures additional information/investigation from referring office, computer sources or wherever available and necessary
  • Resolves complaints, participates in arbitration, including Arbitration Forums, Inc., and/or grievance procedures
  • Manage a pending claim list of over 300 files
  • Inspect vehicles and write estimates, documenting claim related information
  • Adheres to established guidelines when determining appropriate collection remedy
  • Produce claims case studies and other marketing materials based on our notifications and paid claims

Experience For Commercial Casualty Adjuster Resume

  • Contributes to the team environment by assisting with claims from other adjusters' inventories in their absence
  • Serves as mentor to lower level adjusters on all aspects of file handling
  • Handles contents inventories and pricing analysis and prepares claims reports
  • Estimates water damage in a dwelling and hail damage
  • Interact with injured employees to ensure awareness and understanding of the Workers’ Compensation process, requirements and entitlements
  • Evaluate and determine potential use of experts; review reports and participate in selecting the expert
  • Inclusive, welcoming culture with Employee Resource Groups
  • Handle field claims to conclusion including investigation, documentation, coverage analysis, and subrogation/salvage assessment

List of Typical Skills For an Adjuster Resume


Skills For Senior Adjuster Resume

  • Strong organizational, communication and computer skills
  • Strong math, organizational and computer skills
  • Planning, organization, and analytical skills are required
  • Apply broad knowledge of training facilitation and coaching skills
  • Advanced software estimating skills using Xactimate is required
  • Customer service, decision making, analytical, problem-solving, negotiation, basic math and organizational skills

Skills For Material Damage Adjuster Resume

  • Apply broad conflict management and problem resolution skills in managing internal and external customer relationships
  • Apply broad problem solving skills to continuously improve business outcomes
  • Prior experience (1-3 years) working with and knowledge of New Jersey laws, rules, and regulations
  • Effective us of Intercompany Arbitration with timely filing, timely evidence submission and appropriate follow-up
  • Work effectively in a team environment with both internal and external contacts
  • Apply broad ability to leverage learned technical skills in support of team objectives
  • Apply broad negotiation and/or arbitration skills
  • Specific prior experience in personal lines claims and exposure to and knowledge of affluent market segment is highly desirable
  • Advanced computer skills and software applications

Skills For Adjuster, Senior Casualty Resume

  • Strong understanding of Subrogation processes and appraising/adjusting concepts and procedures
  • Claim experience with specific background in investigating and adjusting property lines losses, handling losses in excess of $100,000 required
  • Solid knowledge and understanding of office, field and Customer Repair Program claim handling processes related to Physical Damage claims
  • Strong understanding of Subrogation processes and adjusting concepts and procedures
  • 3-5 of years of experience adjusting and testing 25 AMP electromechanical relays

Skills For General Adjuster Resume

  • Extensive experience using Xactimate estimating system
  • 10+ years of insurance adjusting, or related, experience
  • Solid knowledge and understanding of policies and endorsements related to physical damage and comprehensive coverages
  • Operate within authority, while keeping management informed of significant claim developments
  • Insurance Adjusting experience in Field Property Claims
  • Claims handling experience

Skills For Catastrophe Response Team Adjuster Resume

  • Insurance Adjusting experience in Field Property Claims
  • Experience handling property & casualty claims required
  • Experienced with handling heavy call volume
  • Experience handling claims
  • Xactimate estimating software experience is required
  • Several years of experience in represented and/or unrepresented claims handling

Skills For Claims Adjuster Trainee Resume

  • Experience as AGA/GA in handling complex property losses in their entirety with values in excess of $100,000, required
  • Experience in handling business income losses
  • Experience as General Adjuster in handling complex property losses in their entirety with values in excess of $100k required
  • Claims handling experience
  • Experience as a Field adjuster handling Personal Lines and Commercial lines claims
  • 5 + years of Subrogation claims experience
  • Proven computer proficiency and ability to learn new systems

Skills For Production Adjuster Resume

  • Leverage and manage experts and vendors to ensure cost-effective claim resolution
  • Mentor and support less experienced staff through direct interaction
  • Recognizes when to secure public documents to complete a claim file investigation. Secures, preserves and maintains evidence in a legal manner
  • Develop strong relationships with body shop owners, managers and
  • Take over assigned territory; obtain necessary state adjuster licenses; provide excellent customer service to our policyholders
  • Builder or Contractor experience
  • Work independently, prioritize and organize work

Skills For Regional Adjuster Resume

  • Valid adjusters’ license(s) in appropriate states or ability to obtain such
  • Experience New Jersey lost time workers’ compensation claims required
  • Multi-task and work manage multiple priorities
  • Loss Adjustment experience
  • States handled CA, OR experience

Skills For Adjuster General Resume

  • At least one year of customer service experience in an office environment
  • Investigates claim to determine validity and verify extent of damage by telephone contact with clients, claimants, witnesses or other parties required
  • Strong ability to identify, analyze and solve problems
  • Typically has 8 - 10 years professional experience
  • Develops and demonstrates a working knowledge of the computer based estimating system applicable to the role
  • General experience level in excess of 10 years handling claims or working within industry segment

Skills For Commercial Casualty Adjuster Resume

  • Typically has 7-10 years’ experience handling complex property cases
  • Five or more years’ experience resolving moderate to highly complex personal and commercial property loss claims
  • Five or more years’ experience resolving highly complex personal and commercial property loss claims with losses in excess of $500,000
  • Build and maintain strong relationships with the Insured in order to reach an equitable and favourable settlement as soon as possible
  • Provides guidance and assistance to less experienced claims staff and other functional areas
  • Ensure that all work/correspondence is prioritised and handled proactively

List of Typical Responsibilities For an Adjuster Resume


Responsibilities For Senior Adjuster Resume

  • Using applicable hand tools, specialized adjust tools for heavy gage blades, gram gauges, magnifying lamps and various tooling fixtures, adjusts electromechanical relays to meet mechanical requirements, gram load requirements and electrical criteria as specified in manufacturing specifications
  • Strong written and verbal communication skills needed to negotiate
  • Excellent interpersonal skills and can work in groups
  • Liaise with the underwriting teams to ensure that policy forms are kept updated with lessons learned from our claims-handling experience
  • Solid understanding of reinsurance principles

Responsibilities For Material Damage Adjuster Resume

  • Strong ability to build relationships and focus on the customer
  • Demonstrated ability to be cost driven
  • Proven problem solver that takes initiative and finds solutions
  • Demonstrated ability to learn a new process
  • Experience New Jersey lost time workers’ compensation claims required
  • Experience in a customer service role
  • Strong functional knowledge of commercial/residential claims and be able to appropriately interpret and apply insurance coverage

Responsibilities For Adjuster, Senior Casualty Resume

  • Homeowner claims experience
  • Collections experience is required
  • Valid driver’s license for company vehicle use
  • Demonstrating a consistently increasing level of technical proficiency
  • Exhibiting a positive trend of service related feedback in previous role
  • Assist the LLU Director by providing field mentoring and occasional training of General Adjuster’s and Associate General Adjuster’s
  • Conduct detailed investigations, gathering all required supporting documentation, to include the taking of witness statements
  • Develop working relationships with existing clients and helping to identify and plan approaches to new clients
  • Have licensing or be willing to obtain licensing (AIG supported)

Responsibilities For General Adjuster Resume

  • Make recommendations to management pertaining to coverage, settlement positions and file reserving
  • Participates in and performs investigating and maintaining claims
  • Prepare detailed reports addressing all aspects of the claim, including policy analysis and liability, quantum and future actions
  • Maintain professional, technical and appropriate licensing through continuing education
  • Prepare residential and commercial property estimates using estimating software

Responsibilities For Catastrophe Response Team Adjuster Resume

  • Assesses building damage, determines the scope of necessary repairs and writes an estimate to rebuild the home
  • Assist the Insured in mitigation activities including salvage, restoration of production, claims preparation and subrogation
  • Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards
  • Responds to catastrophe claims handling in accordance with company CAT plan
  • Reports on all cases going to trial on a timely basis and attend portions of litigation or trials when summoned or when requested by management
  • Provides mentoring, direction and leadership to subordinate colleagues
  • Holds direct meeting(s) with the insured and/or their representatives (Agent, Public Adjuster, Attorney, etc.)
  • Maintain and update claim database with incident related data to ensure integrity of claim handling and future actuarial needs

Responsibilities For Claims Adjuster Trainee Resume

  • Identify claim potential to ensure suitable referral, and compliance with licensing requirements
  • Prepare case management plans, visiting Insurers, Reinsurers, Claimants and the Insured as required
  • Assist and mentor junior adjusters with claims handling
  • Maintain electronic records that accurately and thoroughly document all file handling activity
  • Maintains adjuster licensure in all operating states

Responsibilities For Production Adjuster Resume

  • Successfully obtain AIC or equivalent industry designation and actively pursuing an additional industry designation or equivalent educational opportunities
  • Solicit estimates and photographs on smaller losses utilizing MyClaimPics to desk adjust claims
  • Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations
  • Have the availability to be seated and using telephone equipment at all times
  • Exposure to power generation and mining claim

Responsibilities For Regional Adjuster Resume

  • Handling attorney Represented is required
  • Apply industry knowledge to discipline practices, including best practices, to support the business unit
  • Knowledge of claims handling, state laws and insurance regulations
  • Apply broad industry knowledge to discipline practices, including best practices, to support the business unit
  • Apply broad knowledge of problem solving and preparation of reports for analysis
  • Provide broad individual decision making within authority limits
  • Review claim files and recommend/approve reserving based on established authority
  • CIP or actively working towards CIP designation

Responsibilities For Adjuster General Resume

  • Climb to heights, including ladders, and maintain balance while perform work tasks
  • Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance
  • Retirement/401(k) program, including 100 percent company match up to first six percent of pay
  • BE PROACTIVE AND ORGANIZED. Keep claims organized and moving forward to achieve a timely resolution
  • CONTINUAL COMMUNICATION. Keep claimants informed throughout the duration of their claim using various methods; phone, email, other written correspondence
  • Maintain company brand/reputation and product integrity by complying with insurance regulations and corporate best practices
  • Classroom and on-the-job training provided
  • This is an entry-levelrole and the very first step toward becoming a Licensed Claims Adjuster

Responsibilities For Commercial Casualty Adjuster Resume

  • Displayed high level of critical thinking and judgement
  • Displayed high level of critical thinking and judgment
  • Establish relationships with producing agencies
  • Provides exemplary customer service; providing comprehensive explanations of all facets of coverage and claim process to the insured
  • Be able to respond to claims in person within 48 hours of receipt by the company; traveling nationally as necessary
  • Thorough understanding and application of the law of torts and contracts
  • Determine liability (who's at fault for the damages)

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