Account Specialist, Client Development Resume Sample
Dessie Hessel
64650 Russ Port,
Chicago,
IL
+1 (555) 704 9341
Work Experience
Account Specialist, Client Development
11/2015
-
PRESENT
Phoenix, AZ
- Enhance NPD’s bond with the retailer through relationship building and day-to-day servicing of the client
- Work with client contacts, NPD’s Account Managers and Sr. Director to integrate our data into the retailer's decision-making processes
- Assist in tracking and delivering measurable business results from the retailer’s use of NPD data
- Excellent analytic skills, with the ability to transform large data sets into compelling solutions to the client’s unique business issues; creative problem solving skills and creative analytics are a necessity
- Experience in market research or equivalent
- Build strategic relationships with client contacts to develop business insights regarding the clients' most important issues/needs, both short and long-term
- Work with client contacts, NPD’s Account Managers and Director to integrate our data into the retailer's decision-making processes
- Extremely skilled at building and nurturing relationships with client contacts
Account Specialist, Client Development RBG
09/2009
-
09/2015
Boston, MA
- Experience in market research
- Work with client contacts, to integrate our data into the retailer's decision-making processes
- Travel (Approximately 15%)
- Work with client contacts, NPD’s Account Manager and Executive Director to integrate our data into the retailer's decision-making processes
- Assist in tracking and delivering weekly and monthly measurable business results from the retailer’s use of NPD data
- Enhance NPD’s bond with the B2B partner relationships and day-to-day servicing of the account
- Learning various countries’ databases to be able to independently pull and analyze data to meet client requests
Education
University of the South - Sewanee
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Advanced interpersonal skills and strong orientation towards building client relationships
- Manage multiple competing priorities with superior communication and project management skills
- Strong skills in Microsoft Excel & PowerPoint – Knowledge of Vlookups, SUMIFS, & Pivot tables is required
- Strong skills in Microsoft Excel & PowerPoint
- Demonstrated proficiency using Excel, with proven success in quantitative data pulling, formatting, analysis, and delivery of error-proof work
- Influence client using analytic skills to advance NPD solutions aligned to client’s key strategic objectives
- Develop consultative sales skills to uncover new opportunities or expand upon existing opportunities
How to write Account Specialist, Client Development Resume
Account Specialist, Client Development role is responsible for research, microsoft, creative, analytics, solutions, powerpoint, excel, travel, retail, training.
To write great resume for account specialist, client development job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Specialist, Client Development Resume
The section contact information is important in your account specialist, client development resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Specialist, Client Development Resume
The section work experience is an essential part of your account specialist, client development resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account specialist, client development responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account specialist, client development position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Specialist, Client Development resume experience can include:
- Creating innovative ways to demonstrate the value of NPD’s services first hand through the application of custom analysis
- Experience or understanding of marketing, and a marketing mindset
- Experience conducting engaging and impactful presentations to groups of various sizes
- Demonstrated ability in developing and maintaining collaborative relationships
- Proven success and high comfort level in mining and analyzing data
- Prioritize and manage multiple projects with coaching
Education on an Account Specialist, Client Development Resume
Make sure to make education a priority on your account specialist, client development resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account specialist, client development experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Specialist, Client Development Resume
When listing skills on your account specialist, client development resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account specialist, client development skills:
- Developed project management skills to effectively handle multiple concurrent projects through to successful completion and meet tight deadlines
- ) of prior of experience in a role which utilizes data and analysis to add value through report creation and delivery
- ) of prior of experience in a role which utilizes data and analysis to add value to clients
- Experience in market research client servicing, sales, or marketing; experience in food/foodservice is an asset
- Effectively communicate concepts and ideas in simply – oral and written; present professional image
- Be a solid and effective contributor to the manufacturers assigned
List of Typical Experience For an Account Specialist, Client Development Resume
1
Experience For Account Specialist, Client Development RBG Resume
- Market Research experience with strong analytical skills
- Generate/support creative ideas and solutions and effectively sell in those ideas
- Previous experience working with external clients, and fostering those relationships
- Experience in client service, market research, sales, retail buying, finance, or equivalent
- Develop , manage and document effective QC processes
- Translate complex, deep level details into effective, brief explanations
2
Experience For Account Specialist, Client Development Resume
- Providing training and support, as needed, for NPD reporting and tools
- Assisting the team in creating client facing materials which align with opportunity cultivation strategies
- Fulfilling client requests by utilizing NPD’s data sources and industry knowledge
- Resolving client issues and responding to questions
- Building knowledge of the retail and commercial industries we service
- Identifying opportunities to up-sell clients on incremental services that could help their business
- Leveraging NPD data to develop insights which help our Clients and Partners grow their business and gain market share
- Develop automated programming and scripting using VBA, Macros or other applicable language
- Comfort level speaking during team meetings and presenting
3
Experience For Account Specialist, Client Development RBG Resume
- Handle direct client interaction where necessary to develop products and production plans that meet the client’s most important business issues/needs, both short and long-term
- Proactively searching for meaningful trends within our data and sharing findings with clients and Technology team members
- Work with client and onsite team and Director to integrate our data into the retailer's decision-making processes
- Automation of repeatable reports, visualization and next generation reporting
- Assist in the development and maintenance of training materials, and process documentation
- Maintain Salesforce profile, contacts, and marketing campaign lists
- Assist in the development and maintenance of training materials and process documentation
- Be the point person for the client’s team using NPD data flat files in SASS and Tableau
4
Experience For Account Specialist, Client Development Resume
- Manage the the reporting process for client’s total store weekly and monthly market share performance recaps
- Create and update monthly/quarterly client deliverables including reports and analyses
- Expert in all MS Office products especially Excel (pivot tables, macros) and PowerPoint (charting)
- Enhance NPD’s bond with the retailer through day-to-day servicing of the client
- Provide market performance reporting, data analysis, market share opportunities, insights and customer support for the client
- Manage and track projects from initial request through completion, providing updates on a regular basis
- Work with client contacts and internal NPD teams to integrate our data into the retailer's decision-making processes
- Provide client training and support on NPD tools
5
Experience For Account Specialist, Client Development RBG Resume
- Deliver on time and accurate weekly and monthly reports
- Support cross category data requests for team leaders
- Lead effort to drive standardization of best practices across all categories
- Act as liaison with NPD corporate operations and automation teams
- Partner with cross-functional NPD departments and team members to share best practices that help to ensure success for the company overall
6
Experience For Account Specialist, Client Development Resume
- Experience in client service, business or market analysis, retail inventory planning, retail buying, category management, market research, database analytics or equivalent
- Experience with syndicated POS data including geography level applications with an understanding of the proper use of the data to identify business building opportunities for clients
- Strong presentation skills with a high comfort level presenting to both large or small groups and senior audiences
- Experience within sales, data analysis, client services, account management or sales
- Proficient in all MS Office products (strong Excel, PowerPoint, Word.)
- POS/Consumer data experience extremely helpful
- Corporate experience with exposure to point-of-sale data analyses and level applications
7
Experience For Account Specialist, Client Development RBG Resume
- Knowledge and expertise in the field of watches, jewelry, fashion, footwear or accessories strongly desired
- Strong ability for analyses and interpret results
- Manage multiple projects across several businesses, prioritize appropriately and meet tight deadlines
- Translate data into actionable insights and deliver the message to the client
- Respond to all client inquiries in a professional and timely manner
- Support the team in servicing Client Development and Sales by providing on time and accurate data reports using DecisionKey and other related analytic software as directed
- Strong team orientation and embodiment of intellectual curiosity
8
Experience For Account Specialist, Client Development Resume
- Develop necessary techniques for analyzing and presenting data using Excel, PPT, and other tools
- Ensure overall client satisfaction by proactively relating the category and consumer insights needs into available reporting delivery to the client set
- Provide analytical support by accurately interpreting data and deliver that message to clients
- Partner with cross-functional departments and teams to ensure success for the business from Operations to Product and Legal teams
- Manage Retail Service Agreements and contractual obligations
9
Experience For Account Specialist, Client Development RBG Resume
- Translate diverse data sets into cohesive and succinct stories
- Multi-task, manage projects, and meet tight deadlines
- Travel (Approximately 10 - 15%)
- Build knowledge of the Consumer Tech industry
- Work closely with industry analyst to provide metrics and insights used in presentations, webinars and blog posts
10
Experience For Account Specialist, Client Development Resume
- Train clients on proprietary database query tool (DecisionKey)
- Design, prepare and deliver concise, actionable presentations with direction from your supervisor
- Accurately interpret data and clearly articulate findings to both internal and external audiences
- Partner with internal cross-functional departments in both client work and internal assignments
- Build knowledge of various retail industries and share internally at NPD and externally with the client
- Travel typically 20-30%
- Research or equivalent
- Travel typically <25%
List of Typical Skills For an Account Specialist, Client Development Resume
1
Skills For Account Specialist, Client Development RBG Resume
- Advanced interpersonal skills, highly motivated, strong orientation towards client relationships
- Above average MS Office skills (Excel, PowerPoint, Word), experience or ability to learn data portals, dashboards and CRM systems
- Quickly learn new systems and experience working within BI tools and database platforms
- Create analysis using Point of Sale and other data assets to demonstrate value to the client
- Experience in client service, retail buying, retail analyst, strategic manufacturer, market
2
Skills For Account Specialist, Client Development Resume
- Expert in all MS Office products (Strong Excel, PowerPoint, Word, Outlook) and proficient with
- Experience in client service, retail buying, retail analyst, strategic manufacturer, market
- Growing revenue of the accounts as well as identifying new business opportunities within the given budget structure
- Becoming a go-to resource on NPD’s global foodservice offerings
- Being exceedingly familiar with NPD’s retail point-of-sale and consumer panel data
- Understanding our Manufacturer Clients’ and Retail Partners’ organizations and their business strategies, objectives, and challenges
3
Skills For Account Specialist, Client Development RBG Resume
- Interest in consultative selling, including scoping complicated projects, proposals and contract negotiations
- Build and maintain NPD’s relationship with various groups within the retailer including the Consumer Insights, Merchandising and Marketing departments
- Enhance NPD’s connection with the retailer through day-to-day servicing and relationship building
- Key point of contact for day-to-day tactical support and training to clients
- Build knowledge of the B2B channel and have an understandinf of emerging B2B technologies
- Provide training on NPD’s information and tools
- Help to develop key business insights regarding the clients’ most important business issues/needs, both short and long-term
4
Skills For Account Specialist, Client Development Resume
- Distill diverse data sets into cohesive and succinct stories both in presentations, emails and word documents
- Highly detail oriented – with commitment to total quality and data accuracy
- Engage with client associates at all levels of client organization via phone, Webex and in-person meetings
- Create and close business opportunities to meet or exceed account revenue targets
- Excellent analytic skills, with the ability to transform large data sets into compelling solutions to the client’s unique business issues; creative problem solving skills and analytics are a necessity
- Leverage all available NPD resources to maintain existing strategic relationships and to broaden NPD’s reach and exposure to client influencers and decision makers
- Understand the client’s organization and their strategies, objectives and challenges; identify and recommend application of NPD data and insights to meet those objectives
- Enhance NPD’s relationship with retailers through client relationship building and day-to-day servicing at account through continual phone conversations, in person meetings, state of the industry presentations, and other value added deliverables
- Conduct small group client training on our company’s applications
5
Skills For Account Specialist, Client Development RBG Resume
- Conduct group client training on our company’s applications
- Help ensure overall client satisfaction with service, insights, data application and deliverables by supporting the Commercial team and leveraging resources to drive NPD’s reputation in the market place
- Independently seek out resources within the parrtner and NPD to help resolve those issues
- Build knowledge of the retail industry and your client’s business
- Develop a keen understanding of the client’s organization/strategies and use this knowledge to support account service plans that align with client objectives
- Help to develop key business insights regarding the Consumer Electronics clients’ most important business issues/needs, both short and long-term
- Work with Director, Client Development to understand the dynamics of each client’s organization and assist in strategic planning
6
Skills For Account Specialist, Client Development Resume
- Responsible for management of NPD’s key client relationships, including supporting the team’s achievements of revenue targets for assigned strategic accounts
- Understand the dynamics of each client’s organization and penetrate the account base to identify applications for NPD products and services
- Deliver budgeted revenue growth for clients within the Office Supplies’ Practice area. Assist in the contract negotiation process with clients
- Work with Director, Client Development to understand the dynamics of each client’s organization and assist in the penetration of the account base to identify applications for NPD products and services
- Ensuring overall client satisfaction with service, data application and deliverables by managing client relationships to build a reputation for excellent service and generate repeat business
7
Skills For Account Specialist, Client Development RBG Resume
- Expanding the client base to include a broader mix of end users at accounts through the effective demonstration of how NPD data can help them accomplish their goals
- Provide recommendations to client leadership teams and product management teams, on matters such as promotional success, strategic brand management based on market research analysis
- Provide best-in-class client service and trainings to develop trust in client team and products; act consistently with client satisfaction in mind and follow through with commitments
- Develop solid understanding of NPD’s core products and solutions, including high level methodology, tools for accessing data and how data can be applied and translated into meaningful insights to improve business performance
- Build collaborative relationships with client contacts to develop strategic insights aligned to client’s most important business issues and identify applications for NPD’s products and services
- Experience in market research, consumer insights, merchandising, account management or equivalent
8
Skills For Account Specialist, Client Development Resume
- Experience working with consumer data
- Experience in market research analyzing consumer or POS data
- Contribute to the Retail Business Group’s revenue target by identifying and closing revenue opportunities
- Manage client contacts, opportunities and budgeting via Salesforce.com
- Strengthen partnership by delivering value-added analysis within the practice area
- Conducts small group client training on NPD applications, both onsite and via Webex
- Support revenue growth within assigned account and continually identify new contacts and new business opportunities to exceed goal
- Support comprehensive client account plans through application and understanding of client's organization, industry and objectives; recommend and propose research solutions that provide actionable and relevant insights
9
Skills For Account Specialist, Client Development RBG Resume
- Work, communicate effectively, and occasionally project manage with internal teams such as Product, Solutions, and Checkout Tracking
- Enhance NPD’s relationship with the manufacturer through client relationship building and day-to-day servicing through continual phone conversations, in person meetings, state of the industry presentations, and other value added deliverables
- Experience in client service, retail buying, retail analyst, strategic manufacturer, market research or equivalent
- Experience in the Apparel & Footwear industries, either at a retailer or manufacturer, is an asset
- Assist in tracking and delivering results from the manufacturer’s use of NPD data
- Build knowledge of the retail and commercial industries we service
- Provide insights, data analysis and appropriate solutions, using various NPD data resources and capabilities, to directly support the decision making process within cross functional retailer teams such as Consumer Insights, Strategy and Merchandise
- Effectively communicate concepts and ideas simply – oral and written; present professional image
- Analyze NPD’s Apparel & Footwear consumer survey based data, identifying industry trends and competitive threats as well as opportunities for the assigned retailer in areas such as assortment and seasonal planning
10
Skills For Account Specialist, Client Development Resume
- Prepare monthly and quarterly deliverables
- Act as trusted advisor in Apparel & Footwear for the retailer
- Expert in all MS Office products (Excel, PowerPoint, Word, Outlook)
- Support the senior Client Development team to address day-to-day client business issues
- Proactively identify business opportunities and to work across multiple data sets and departments
- Accurately interprets data and clearly articulates findings and insights to both internal and external audiences in written and verbal formats
- Works with market data housed in a cross-tabular software system
- Responds to and resolves client-identified issues and/or business needs
- Excellent analytic skills, with the ability to transform large data sets into compelling solutions to address the client’s unique business issues; creative problem solving skills and analytic aptitude are a necessity
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