Training Services Resume Sample

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Houston Wehner
58760 Pollich Stream,  Phoenix, AZ
+1 (555) 995 2996

Work Experience

Training Services Manager
05/2018 - PRESENT
Dallas, TX
  • Be actively engaged in proposal development for new products and follow-on business
  • Strong assistance with requirements definition and proposal strategy within a cross functional team (including Engineering, Product Support, Contracts, Procurement Financial Analysis, Business Operations, and Program Management)
  • Be actively engaged in developing the estimate collaborating with the technical community and providing analysis to validate the best estimate
  • Provide coaching, training and guidance within the group
  • Work with clients to integrate file automation solutions which link their ERP/treasury management systems with CitiDirect in order to transfer payment files and receive statement data over a secure connection
  • Project managing integrations involving various internal and external partners
  • Complete integrations within a set cycle time
  • Responsible and accountable for ensuring the management team's continuing education stays up to date
Supv, Training Centralized Services
04/2016 - 04/2018
San Francisco, CA
  • Co-ordinate, in the most cost effective manner, the training functions of the A400M Training Service in order to meet the requirements of the Authority and any other Customers, and the Company’s quality standards, within the constraints of any applicable legislation in force at the time
  • To be responsible for Company’s Strategic Business Plan, Annual Budget and overall financial performance
  • Management, control and oversight of the Company’s Estimate at Completion (EAC)
  • In conjunction with the RAF’s Chief Instructor, Training Course Design Team Leader, ATSL’s Site Business Manager as well as the ATSL Chief Instructor, periodically review training and operational staff establishment
  • Deliver instruction to include safe familiarization, operation, maintenance and troubleshooting of GE Locomotives
  • Support the Product Training Group's mission to develop and provide high quality training to meet requirements for domestic and international customers, services growth, as well as, enhance and grow sales opportunities for additional products and services
  • Develop instructional videos to compliment and support training needs
  • Managing assigned region’s education business; and driving the regional business unit to meet/exceed key performance indicators, including pre and post-sales support of education services. Scheduling and planning of course offerings and course mix for region. Capacity planning and course scheduling to optimize revenue & utilisation targets
  • Works well individually and in team setting
Intern, Training Services
04/2012 - 03/2016
Phoenix, AZ
  • Facilities safety training for staff ensures compliance with client and Aramark safety programs, serves as point of contact for safety related claims and issues
  • Provides effective feedback to both employee and the management team
  • Implements and maintains quality improvement processes for the Food department
  • Demonstrates professionalism and courtesy when answering/responding to all calls and requests
  • Ensures employees comply with JCAHO, OSHA, Aramark, hospital, and infection control
  • Provides employees with checklists, guidebooks, or other training material to ensure proper procedures and processes are followed
  • Demonstrates commitment to professional growth and competence by adherence to hospital policies
  • Manage the team members, to ensure that they deliver an effective service that complies with defined KPI’s and local business plans. This also includes recruitment, performance management, talent/succession planning, training and development to build and sustain a high performance culture
  • Accurate and timely entry of data and information within the systems to assist in the provision and monitoring of KPI’s and reports


Dakota State University - University Center
2007 - 2011
Bachelor's Degree in Computer Science

Professional Skills

  • Strong influencing and negotiation skills – quickly builds a sustainable rapport with clients and business partners
  • Strong organizational skills, impeccable attention to detail and ability to juggle multiple tasks
  • A customer focused work ethic with excellent communication skills
  • Create training content including Services offer education and Sales skills to increase Sales success in selling Services
  • Demonstrated experience in fast paced and dynamically changing projects/environment
  • Sense of humor and great interpersonal communication skills
  • Project management/execution skills

How to write Training Services Resume

Training Services role is responsible for training, travel, transportation, education, credit, integration, procurement, reporting, design, research.
To write great resume for training services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Training Services Resume

The section contact information is important in your training services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Training Services Resume

The section work experience is an essential part of your training services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous training services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular training services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Training Services resume experience can include:

  • Utilize reporting and data gathering tools to monitor service line performance and proactively address areas of inefficiency or ineffectiveness
  • Related business experience (e.g., client services, project management, staffing, consulting)
  • Formulate, manage and counsel training team members to address needs for optimization of training effectiveness
  • Directs the activities to solicit input and feedback from Country leadership, AAN Partners to evaluate trainiing activities and effectiveness
  • Oversee operations and quality management of existing processes; make process recommendations to advance EUT effectiveness with clients
  • Ensure service line associated process documentation and training is up to date and effective

Education on a Training Services Resume

Make sure to make education a priority on your training services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your training services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Training Services Resume

When listing skills on your training services resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical training services skills:

  • Conduct driving skills and knowledge examinations, including complex re-examinations
  • Determine best mode of training content delivery using multiple modes of delivery to most effectively deliver materials
  • Organised – manages time effectively, works within agreed time scale and reports progress as appropriate
  • Develops and effectively promotes ideas for improving service and profitability to ownership
  • Experience with consulting business practices including billable hours, upselling, and utilization
  • Experience creating nano learning and MOOCs

List of Typical Experience For a Training Services Resume


Experience For Training Services Manager Resume

  • Foster and grow solid productive business relationships with our partners
  • Coordinate, develop, maintain and manage classroom simulators & systems to ensure a quality classroom experience for our students
  • 5) Responding to scheduled/ad hoc follow ups and CRM’s to support business growth and objectives
  • Has interest in communications, education, and technology
  • Has interest in financial services and automotive industry
  • Likes to have fun and work hard
  • 1) Support the Area CTS Manager in developing the growth strategy plan with accurate market intelligence data so as to achieve the committed business objectives
  • 3) Provision of regular management information reports and data as required to assist management to review performance against budget in line with processes and KPI’s

Experience For Supv, Training Centralized Services Resume

  • Collaborate with internal and external partners to develop detailed technical policies and procedures, in response to technological, departmental or legislative changes in accordance with departmental policies, procedures and statutory mandates
  • Work in collaboration with License Integrity Unit staff by conducting initial interviews and gathering documentation for suspected fraudulent ID card and driver license applications to ensure license integrity
  • Research technical issues and answer technical questions from headquarters and field staff
  • Establish plans and strategies to overcome operational problems
  • Respond to requests from constituents and legislative personnel and serves as a subject expert for the Department on technical procedures and policy related matters
  • Create training materials and conduct training sessions on a variety of driver licensing topics and activities, to CR and BPD staff to ensure statewide consistency, application, and practice of Licensing law and legislative intent
  • Create, articulate, and train the Account Management team on compelling value propositions around AWS training to accelerate customer adoption

Experience For Training Services Commercial Engagement Specialist Resume

  • Represent the Department in court by testifying at hearings at the request of court officials
  • Drive training engagements at the CXO level as well as with Line of Business Leaders across complex organizations
  • Advise Office Supervisors and District Managers on selection Medium and certification of drive test routes
  • Plan UK Course Deliveries & manage Instructor’s schedules
  • Work with partners (System Integration Partners, Channel Partners, Network providers, Independent Software Vendors) to extend reach & drive adoption of AWS training
  • Serve as a key member of the EMEA Training leadership team in helping to define and deliver the overall strategy and governance for the AWS Training program
  • Design and improve automation/configuration/processes to optimize all phases of ServiceMax from GE Digital training execution

Experience For HR Services Training Specialist Resume

  • Execute commercial processes and operations, including: liaisons with selling organizations on opportunity discovery & pursuit; quote-to-order, inquiry-to-order and order-to-fulfillment functions; vendor payments; venue, instructor and equipment scheduling; etc
  • Deliver and measure on regional compliance, sales, margin and productivity goals to ensure we exceed business expectations
  • Report to stakeholders and customers to clearly communicate our value
  • Support the growth of the ServiceMax from GE Digital training & services businesses by assisting sales and services teams in understanding the value of our offering and in the generation of quotations
  • Assists on special projects: reports, analyses and makes recommendations to the team
  • Analyzes large quantities of data to ensure integrity of the systems

Experience For Manager Clinical Applications Training Site Support Services Resume

  • [Team Growth and Dynamics]
  • Support and contribute to team and department development, success and overall EUT/CaTS culture
  • Fulfillment of Professional Services Resource Needs
  • Find creative solutions to successfully staff all client needs when resources are limited by reorganizing assignments based on skill set or availability when necessary
  • Communicate with stakeholders regarding support requests and current availability
  • Manage escalations to Leadership level and resolve issues in a way that satisfies all stakeholders

Experience For Training & Consulting Services Coordinator Resume

  • Service Line Management and Innovation
  • Help the Senior Manager of CaTS ensure each service line is operating as proficiently as possible by proactively identifying areas of inefficiency, developing plans to improve process, and assisting in the implementation of new workflows for your service line
  • Forecast future needs and coordinate with implementation and support teams accordingly
  • Special Project Work
  • Develop a strategy and create a Services certification program for Services and Hardware sellers

Experience For Manager Coaching & Training Services Resume

  • A preference for the following certificates; Certificate IV Training & Assessment, Certificate IV Healthcare (Ambulance), Certificate III, Mine Emergency Response & Rescue, Certificate III Public Safety (Fire & Emergency Operations)
  • Senior First Aid and Occupational First Aid Certificates
  • Able to fulfil the ESO fitness test criteria
  • Manage the completion of work for an extended, cross-functional team
  • Willingness to engage in domestic travel as needed

List of Typical Skills For a Training Services Resume


Skills For Training Services Manager Resume

  • Effectively delegate tasks to CaTS Operations Associate to maximize service line efficiency and ensure all time is valued
  • Client-focussed – constantly seeking to improve the client experience
  • High tech and/or Services training experience
  • Experience with eLearning technology, such as QuickTime, Camtasia, Storyline Articulate, etc
  • Experience of various learning styles: Visual, Auditory, Kinesthetic
  • Demonstrates ability to work in high pressure situations and troubleshooting with customers to resolve technical issues
  • Professional and Program Management Skill Development

Skills For Supv, Training Centralized Services Resume

  • Experience in Information Technology or similar field. Comfortable in an IT-rich environment
  • Understand the ServiceMax application and help customers use it in the most effective manner possible
  • Experience working with a collaborative cross-functional team
  • Strong interest in CG animated feature film production
  • Plans and coordinates skill assessments and training

Skills For Training Services Commercial Engagement Specialist Resume

  • Proven ability to assume sole and independent responsibility for various assigned projects; self-starter
  • Prioritize and to multi-task in a face paced environment
  • Previous experience in emergency operations (fire, rescue, medical or security)
  • Utilizes systems and data to resolve business issues in an effective and productive manner
  • Working knowledge of Microsoft’s suite of Office products (Word, Excel, Outlook, PowerPoint, etc.)
  • Works closely with Training America Management to ensure all training staff have the proper training certification
  • Problem solving – is able to think outside the box for solutions; responds with flexibility to changing circumstances and unforeseen obstacles

Skills For HR Services Training Specialist Resume

  • Assess team’s ability to deliver training to providers and medical staff via virtual and in-person courses, including EUT sessions
  • Act as an EUT subject matter expert serving as a resource to others within the organization while promoting the value add of the EUT function
  • Act as primary contact for service line team members, including Management, partnering with them to optimize organizational performance and resolve any issues
  • Be audible ready and capable of providing in depth analysis of service line performance by ensuring familiarity with associated data
  • Create a training strategy for the PC Services organization to increase both Services and Hardware sellers success in selling Services
  • Develop an accountability process to ensure successful delivery and completion of training modules including scorecards/KPIs to measure success

Skills For Manager Clinical Applications Training Site Support Services Resume

  • Collaborative approach to meeting business objectives
  • Quickly learn and adapt to changing technology
  • Designs, develops and delivers instructional material for customer and employee training courses that support company products, processes and best practices
  • Offers a comprehensive understanding of the Microsoft Office Suite (specifically Excel, Word, PowerPoint)
  • Assist implementation consultants by working with customers to gather information and document requirements
  • Build reports using the tools available in the applications
  • Ensure clients are adequately supported by properly assigning all necessary project and support team resources
  • Data Analytics & Reporting

Skills For Training & Consulting Services Coordinator Resume

  • Provide Finance, Recruiting, Leadership and others with high quality reports and data analytics when necessary
  • Lead special projects for CaTS Operations, including the addition of new services and/or the improvement of current service offerings
  • Create a globally agreed upon calendar for production of training materials and coordinate WW delivery for both Services and Hardware sellers
  • Advanced written and oral communication – communicates complex concepts clearly and simply; adapts communication to the audience
  • Teamwork – possesses interpersonal skills, shares information and knowledge; is able to identify experience and knowledge in others and use resources to best effect
  • Training experience
  • Learns new information quickly
  • Measure key performance indicators (KPIs) of business performance to a specific portfolio of Distributor’s Services Specialists and sales force to drive growth in all categories of Rockwell Automation training offerings

Skills For Manager Coaching & Training Services Resume

  • Enable Achievement of Distributor/Territory Sales Goals
  • Commercial Leadership through Influence
  • Channel Leadership Support & Competency Development
  • Multi-disciplinary approach to content development inclusive of ILT, WBT, and virtualized delivery methods
  • Work as a team collaborator and independently
  • Multitask and meet deadlines from project team and customers
  • Problem solve and address complex situations
  • Develops independently entry level and advanced level courses for both internal and external audiences
  • Demonstrates familiarity with industry standards for technical documentation and online help. Knowledge and some training in prevalent authoring tools, accepted style guides, and different types of documentation. Understands flow of information, clarity and ease-of-use from a customer standpoint

Skills For Services Training Manager Resume

  • Able to follow prescribed guidelines, protocol, procedures; Can identify gaps or exceptions to procedures and knows when to escalate issues
  • Support “train the trainer” programs to define work flows and ensure the highest quality of training. Implement Trainer certification plans to meet the business demand
  • Responsible for maintaining and updating Japanese translation of advisor’s aids and materials
  • 1) Intermediate Vocational Education / Diploma in Business Administration, Marketing, Logistics or related discipline
  • 2) Two-three years of work experience in an administrative role or in customer relations, delivering and evaluating training services, preferably in the management system training, consultancy and certification
  • Designs computer-based training as well as materials for instructor led courses

Skills For Emergency Services Training Specialist Resume

  • Maintain composure and professionalism in undefined and changing scenarios
  • Fully competent with Office productivity applications (MS Office, etc.)
  • Experience as a programmer, systems analyst, informatics analyst, or “super user” related to supporting IT Application systems, including 2 years of IT Applications management experience (in a management, supervisory, or project management position with direct responsibility for resources, and with 4 years in the healthcare field)
  • Reporting to the Director of Operations/Projects in central Research Administration Services (RAS) and in collaboration with subject matter experts (SMEs), supports training for the 160+ member RAS organization
  • Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance
  • Plans, organizes, and develops training curricula, materials, and programs to meet specific training needs
  • Analyzes learning needs and collaborates with SMEs to develop course content

Skills For Licensing Service Representative Field & Licensing Support Training & Tech Services Resume

  • Works with management to ensure course materials are current and relevant to training needs
  • Consults and partners with appropriate subject matter experts to obtain content for online and instructor led courses
  • Works with the SMEs and/or other offices to convert local content into training material to include printed/online role based training manuals, job aids, policies and procedures, workflows, and supporting presentations for instructor led training
  • Maintains a centralized repository of training material and an online library of training material by managing updates/changes from content experts to ensure all material available is up to date
  • Utilizes the Emory Learning Management System to track and monitor training participation and assessments
  • Ensures appropriate training materials are accessible to staff
  • CPR/AED certification required within the first 30 days of hire

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