Teller Supervisor Resume Sample
Jocelyn Schneider
69099 Rogahn Wells,
New York,
NY
+1 (555) 617 8407
Work Experience
Head Teller / Teller Supervisor
07/2016
-
PRESENT
Boston, MA
- One year of previous Branch Associate experience
- Five to seven years experience as a Senior Teller or equivalent
- Able to lift up to 50 pounds throughout the day. -
- Coordinate the daily work flow the Branch Associate line and the vault
- Assist in scheduling of Branch Associate staff within model recommendations to ensure adequate staffing levels to meet the service needs of customers
- Coordinate all change orders and ensure they are ready before the customer gets to the branch
- Responsible for providing feedback to the BRE, as appropriate,
- Support channel engagement with customers through the lobby and drive-thru
Teller Supervisor
05/2013
-
01/2016
Phoenix, AZ
- Assist BA’s with scripting on sales referrals and providing exceptional customer service
- Able to lift up to 50 pounds throughout the day. ---
- Display friendly and helpful attitude to teammates
- Make decisions on operational procedures and other factors relating to branch operations. Schedule tellers’ work schedule to maintain adequate coverage and maximum productivity
- Provide training and guidance to tellers to ensure adherence to procedures and error free processing
- Responsible for accurate checking and authorization of entries posted in Cosmos
- Monitor and follow-up outstanding items in Accounts Receivable, Sundry Accounts
Ro-teller Supervisor
01/2010
-
04/2013
Dallas, TX
- Review and monitor difference accounts and prepare write-off memos as required
- Sign Managers Cheques and Drafts, as required
- Interface with internal and external customers to solve processing related problems and prevent re-occurrence
- Be custodian for vault and vault compartments
- Supervise incoming and outgoing shipment via Armored Car
- Streamline operations in the customer service area, organize filing systems, continuously review procedures manual and update when necessary
- Coordinate leave schedules for direct reports
Education
Naropa University
2004 - 2009
School's Degree in Performance
Professional Skills
- Excellent interpersonal and communication skills, good proficiency in English (Speaking & Writing)
- Working experience in teller job
- Or more of experience in Customer Service/Relationship
- Cooperate with other departments to process transaction smoothly
- Promoting from within whenever possible
- Living the FISH! Philosophy
- Ensures the training needs of Tellers are being met
How to write Teller Supervisor Resume
Teller Supervisor role is responsible for attitude, focus, display, friendly, associate, basic, leadership, retail, customer, 10-key.
To write great resume for teller supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Teller Supervisor Resume
The section contact information is important in your teller supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Teller Supervisor Resume
The section work experience is an essential part of your teller supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous teller supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular teller supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Teller Supervisor resume experience can include:
- Excellent communication and writing skills, accounting knowledge, ability to use various systems and applications and Good numerical skills
- Strong attention to detail, while demonstrating accuracy in performing all work assignments; excellent organization and time management skills
- Strong communication skills, both written and oral required: bilingual French-English- Creole
- Advanced skills in coaching, judgement and decision making
- Supervision, Leadership, communication and managerial skills
- Microsoft office precisely Excel and word skills required
Education on a Teller Supervisor Resume
Make sure to make education a priority on your teller supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your teller supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Teller Supervisor Resume
When listing skills on your teller supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical teller supervisor skills:
- Retail store management experience
- High traffic/high volume retail experience
- High productivity and learning capacity
- 401(k) Match with Profit Sharing Contribution
- Assist with scheduling and time keeper
- Organization and high sense of responsibility
List of Typical Experience For a Teller Supervisor Resume
1
Experience For Head Teller / Teller Supervisor Resume
- Prepare monthly payment for the Branch suppliers
- Prepare assigned reports for the Branch and respond to regional request
- Conduct performance appraisals for staff under supervision
- Act as a Back up for the Branch Manager and Transit supervisor
- Good technical skills, customer and people oriented, multitasking, proven capabilities to work well under pressure, attention to detail, strong analytical skills and teamwork
- Ensure through training, personal example, and work atmosphere that all operational staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times
- Answer customer inquiries and resolve problems regarding operational and depository matters. Provide assistance to customers who need help with their account. Determine account and service needs of customers and prospective customers, referring them to the appropriate person for follow up and close of sale
2
Experience For No-teller Supervisor Resume
- Oversee the courier process, work with couriers, prepare bags, and ensure all documentation is completed, filed and retained. If items need to be addressed, work with the manager
- Ensure that proper records are maintained and that safeguards and systems are in place for retention and storage as needed. Responsible for the training of personnel and maintenance of proper security procedures according to established Bank policy
- Along with the Customer Service Manager, maintain internal audit functions within branch operations. Report potential losses, fraud, kiting, embezzlement, etc. in a timely manner to the proper authority
- Communicates with superiors about policies and procedures, recognizes opportunities for operational improvement, new business prospects and cross selling opportunities, and the need for administrative support, etc
- Plans daily work schedule of personnel so that work is promptly dispatched through the day with a proper division at cutoff, makes sure all stations make required End-of-Day/Split-Day cutoffs, and cash counts are made at shift end with long/short properly verified
3
Experience For Ro-teller Supervisor Resume
- Reviews the "Policy for Protection of Cash Assets" monthly and makes sure that the levels specified for the location are being observed and that coin, currency, cash items and other documents are being handled in a secure manner as outlined in the policy
- Make decisions on operational procedures and other factors relating to branch operations
- Schedule tellers’ work schedule to maintain adequate coverage and maximum productivity
- Lead referral activities for the branch. Participate in activities focused on increasing deposits, fee income, loans and customer service levels. Counsel staff to ensure goal achievement
- Coach teller staff toward meeting goals on a weekly basis
- Keep controllable expenses (Overtime, Employee Relations, Travel, Bus. Development, Losses) within budget
- Liaise with Guardsman Armored Ltd to investigate and resolve clients’ cash and cheque deposit discrepancies
4
Experience For Associate Manager / Teller Supervisor Resume
- Prepare counterfeit report to send to the Fraud manager and BOJ
- Prepare claims report for dispatch to Guardsman Armored for cash differences found in deposits sent to Bank of Jamaica
- Prepare month end write-off report for Guardsman Armored and Teller cash differences
- Verify and authorize Teller batches in COSMOS
- Verify Guardsman cash and check Batches
- Conduct performance reviews for staff under direct supervision
5
Experience For So-teller Supervisor Resume
- Ensure that cash limits are maintained for JMD, USD, CDN and STG to ensure adequate cash is available at all times to meet client’s requests
- Support Manager to approve/ reject transaction, to provide instruction within delegated authority
- Check, verify and approve daily transaction in Aither system
- Check and reconcile transaction history reported by staff and give instructions to solve surplus and shortage of money
- Sound knowledge of relevant Vietnamese Regulations
- Customer service and well work in team with high responsibility
6
Experience For Teller Supervisor Wood Dale Resume
- Assists other departments and branches with transactions as needed, provides support for the department and branch managers in fulfilling customer requests and merchant verifications
- Creates and maintains a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior towarsd customers and co-workers
- Researches, troubleshoost and resolves customer and internal inquiries regarding policies, practices and products
- Welcomes customers and provides routine information concerning services and directs customers to appropriate department for specific information and service
- Complies with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes the assigned online training courses and achieves a passing score by due date
7
Experience For Interactive Teller Supervisor Resume
- Demonstrate efficiency with financial transactions for checking, savings and borrowing customers. Receive and process customer financial transactions, including deposits, withdrawals, and loan payments; sell Cashier's Checks to customers; transfer amounts from customer accounts as directed
- Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products
- Welcome customers and provide routine information concerning services and direct customers to appropriate department for specific information and service
- Balance cash drawer and daily transactions. Audit drawers of all other tellers as needed or directed by Operations Manager
- Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications
- Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers
- Teller Supervisor I
List of Typical Skills For a Teller Supervisor Resume
1
Skills For Head Teller / Teller Supervisor Resume
- The ability to make sound and reasonable decisions regarding customer transactions; weighing customer satisfaction with the Bank’s exposure to loss and/or fraud
- Proven track record in accuracy and efficiency in conducting transactions and cash balancing; demonstrated success in assessing customer needs and referring products and services
- Excellent problem solving ability; able to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and / or fraud
- Excellent problem solving ability; able to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud
- Supervises the daily activities of Tellers, to include, but not limited to: scheduling, answering questions, resolving issues, providing override approvals/exceptions and coaching Tellers to uncover referral opportunities
- Compiles information and generates reports on teller’s performance including tracking referrals, balancing, correcting errors and differences and completing Teller performance assessments
2
Skills For No-teller Supervisor Resume
- Guide the sales activities of the Tellers to promote referrals to the platform sales team. Observe customer interactions and provide feedback to ensure Chemical Bank customer service standards are met
- Three years to five years of similar or related experience, including preparatory experience
- Or more experience working in the banking field
- Banking experience within a branch
- Good knowledge of banking compliance, policies and procedures
3
Skills For Ro-teller Supervisor Resume
- Customer service experience in Banking, financial services, retail sales or a similar goal-oriented environment. (Required)
- Verify and authorize in COSMOS ACH reject, incoming and outgoing cheque return and in clearings and out clearings foreign cheque batches
- Represent the bank to contact/ consult customers relating to above mentioned services and other assigned activities of marketing
- University graduates (major in Banking, Economics, Foreign Trade, Finance and Accounting)
- Assists Operations Manager in coaching and directing a cohesive, highly trained and motivated staff, sufficient to meet daily demands
- Assist Operations Manager in coaching and directing a cohesive, highly trained and motivated staff, sufficient to meet daily demands
4
Skills For Associate Manager / Teller Supervisor Resume
- Balance teller drawer daily according to teller performance standards
- Computer literate (hardware, Software, Windows Operating system (PC proficient Windows, Excel, Powerpoint, Word and Web Tools)
- 18) Assist with responses to audit comments relating to Branch
- Respond to audit comments relating to managed area
- Perform quarterly MCA control testing and prepare related report
- Report to manager any concerns during performance
- Provide the supporting documentation for the E-Recon process
- Respond to audit comments relating to managed area and prevent re-occurrence
5
Skills For So-teller Supervisor Resume
- Participate in the execution of the BOM and MCA Testing and act as MCA coordinator back up
- 2016 & 2017 voted Top 10 Best Places to Work in Idaho!
- Provides guidance and training to Remote Tellers on operating procedures, monitors regulatory and compliance changes, and takes appropriate actions; ensures compliance with outside regulations and corporate Standard Operating Procedures
- Protect customer information and bank security to "Know Your Customer", CIP, privacy, data compromise, fraud, and identity theft by understanding company policies and industry standards. Communicate and monitor delivery of customer and information procedures to staff members. Audit compliance through monitoring interactions with customers
- Resolve escalated customer complaints in a manner that provides customer satisfaction and protects the interests of the bank. Analyze and resolve complex customer issues, overriding policy when necessary to ensure customer satisfaction while still limiting exposure to the company
- Computer skills with proficiency in Windows based applications
6
Skills For Teller Supervisor Wood Dale Resume
- PC, 10 key, and keyboard skills required
- Face to face customer service skills required
- Teller experience or equivalent retail or cash handling is required
- Teller experience
- Preference is for bi-lingual Spanish/English speaking candidates for this location/position
- Focus on problem resolution. 6. Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates
7
Skills For Interactive Teller Supervisor Resume
- Oversee day to day transactions of at least five Tellers/Senior Tellers in a high quality manner so as to provide superior client service with minimal service problems
- 1) Resolve and respond to client’s over-the-counter queries timely and effectively
- 6) Liaise with external Vendor to investigate and resolve clients’ cash and cheque deposit discrepancies
- 13) Verify batches for work processed by Vendor
- 15) Conduct performance reviews for staff under supervision
8
Skills For Regional Teller Supervisor Resume
- 17) Ensure that cash limits are maintained for all currencies to ensure adequate cash is available at all times to meet client’s requests
- Assumes the responsibility of the department in the manager’s absence; researches, answers and resolves member and teller problems; schedules teller work hours; conducts cash audits; and assists tellers in balancing
- Perform daily Customer Service Representative functions
- Deal with problems in a professional manner
- Provide technical assistance, leadership & supervision for Customer Service Representatives (CSR) New Accounts, and Personal Bankers
- Serve as back up for Operations Manager, Vault or CSR as needed
- Assist with quarterly teller audits
9
Skills For Associate Mgr / Teller Supervisor / Mines Resume
- Supervise the daily activities of Tellers, including, but not limited to: scheduling, answering questions, resolving issues, providing override approvals/exceptions and coaching Tellers to uncover referral opportunities
- Guide the sales activities of the Tellers to promote referrals to the platform sales team. Observe customer interactions and provide feedback to ensure Chemical Bank customer service standards are met and sales and cross-sell opportunities are not missed
- Assist Tellers with escalated customer issues and concerns, ensuring they are promptly and efficiently resolved
- Compile information and generate reports on teller’s performance including tracking referrals, balancing, correcting errors and differences and completing Teller performance assessments
- Monitor, identify, and work with management to improve performance concerns; implement solutions and provides coaching to correct them. Ensure the training needs of Tellers are being met
- Review DCFC and ensure outstanding entries on accounts used daily by tellers are cleared in a timely manner
- Verify Tellers cash to ensure that there are no discrepancies in balancing
10
Skills For Client Experience Ops Mgr-teller Supervisor Resume
- Opens new accounts and cross sells bank products and services
- Probes for pertinent financial information to assess customer’s needs and guide customer to best product
- Responds to routine inquiries regarding bank products and services for both customers and employees. These inquiries are made in person, via the telephone or by mail
- Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and produce error-free work in a deadline-driven environment
- Resolve and respond to client’s over-the-counter queries quickly and effectively
- Protect the Bank's interests and minimize losses through adherence to security measures and other policies and procedures
- Mentor and coach new employees to the Branch
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