Telecommunications Engineer Resume Sample

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Dina Stehr
948 Crawford Stravenue,  San Francisco,  CA
+1 (555) 362 8069

Work Experience


Senior Telecommunications Engineer
12/2016 - PRESENT
Dallas, TX
  • Maintain switching equipment and applications (key systems, ACD, PBX, VoIP, voice mail, call accounting, reporting systems)
  • Support and work with telephony protocols, including TDM, T1 ISDN, VoIP, H323, TCPIP, SIP, G711, G729 and QoS
  • Develop, streamline, and optimize complex routing strategies and explain them in simple business terms
  • Teach others how to maintain and create effective routing strategies
  • Support applications residing on Windows Server, Linux, and Unix
  • Use MS Access and MSSQL to manage and report on data
  • Manage telephony related projects
  • Identify and present opportunities to leverage existing technologies and recommend new technologies
Telecommunications Engineer
09/2012 - 06/2016
New York, NY
  • Act as the third level support when problems arise
  • Participate in a 24x7 on-call support rotation
  • Performs daily MAC’s (moves/adds/changes) and designs, installs, and implements new telecommunications systems/networks and solutions with direction from senior level staff. Assists with provisioning and troubleshooting of cellular phones and cards
  • Special Projects (i.e. RFP’s for National PBX Maint., Disaster Recovery
  • Possess the ability to create new solutions; we operate on a web based platform and constantly facing unchartered waters
  • Possess strong fundamentals within telecommunications technologies and a willingness to work directly with internal customers to understand their true needs
  • Do not wait for something to break; find a problem before it becomes one and constantly aiming to improve
Junior Telecommunications Engineer
03/2005 - 03/2012
Philadelphia, PA
  • Mentor junior staff on telephony principles
  • Act as technical representative for the department
  • Maintain and administer the telephony switching equipment
  • Perform DNIS routing and 800 # conditioning
  • Maintain circuit lists, circuit connectivity and troubleshooting
  • Perform more complex activities for routine maintenance on switch
  • Troubleshoot voice communications problems of severe complexity

Education


Oklahoma State University - Tulsa
2001 - 2005
Engineer's Degree in Electrical Engineering

Professional Skills


  • Hands on troubleshooting and configuration of Avaya PBX’s, Voicemail Systems, Session Manager, System Manager, IQ/CMS, AWFO, G-450 Gateways and Experience Portal
  • Excellent systems analysis, troubleshooting skills and critical thinking skills
  • Demonstrated skills in math and advanced pc skills
  • Strong problem-solving and decision-making skills Ability to work effectively and with minimal direct supervision
  • Strong project management capabilities as well as excellent PC and software application skills including Windows and MS Office needed
  • Communication Skills: A good communication skills is required for this job
  • Strong leadership and motivation skills, and ability to effectively oversee a team of technical professionals

How to write Telecommunications Engineer Resume

Telecommunications Engineer role is responsible for communications, technical, computer, telecommunications, troubleshooting, advanced, windows, analytical, security, software.
To write great resume for telecommunications engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Telecommunications Engineer Resume

The section contact information is important in your telecommunications engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Telecommunications Engineer Resume

The section work experience is an essential part of your telecommunications engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecommunications engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecommunications engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Telecommunications Engineer resume experience can include:

  • Demosntrated skills in math and advanced pc skills
  • Possess strong analytical thinking, time management, and multi-tasking skills
  • Demonstrated writing and commnunication skills through past client and team interaction
  • Demonstrated writing and communication skills through past client and team interaction
  • Strong professional, interpersonal, project management and organizational skills and the ability to work in a rapidly changing, high intensity work environment
  • Excellent troubleshooting skills. Familiarity with electronic test & measurement equipment

Education on a Telecommunications Engineer Resume

Make sure to make education a priority on your telecommunications engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecommunications engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Telecommunications Engineer Resume

When listing skills on your telecommunications engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical telecommunications engineer skills:

  • Demonstrated technical skills in telecommunications networks with a focus in fiber optic communications transport technologies and its applications
  • Mentor other engineers. Technical specialists and designers for engineering skills, knowledge, and judgement
  • Proven expert experience with network capacity planning, network security principles, and general network management best practices
  • Extensive analysis, problem resolution, and troubleshooting skills are required
  • Provide a valid state driver's license, operate company vehicles safely and in compliance with applicable laws and company policies
  • Avaya Call Management (Contact Center reporting) experience Required 1 Years

List of Typical Experience For a Telecommunications Engineer Resume

1

Experience For Senior Telecommunications Engineer Resume

  • Demonstrated sense of good judgment and decision making skills
  • Strong verbal, written and interpersonal communication skills with team members and end users
  • Strong knowledge of and experience with tandem switches, LERG, toll free routing and LCR
  • Logical troubleshooting and problem analysis skills
  • Able to remain focused, effectively adapt to a rapidly changing environment, and respond quickly in emergency situations
  • Superior writing ability and organizational skills
  • Demonstrated experience in architect roles in a combination of solution, infrastructure and network environments
  • Communicate with staff, management, and clients’ effectively
2

Experience For OSP Telecommunications Engineer Resume

  • Demonstrate in-depth knowledge of technology, network, data and applications architectures including power, cabling and environmental
  • Experienced with reading schematics and troubleshooting analog and Ethernet/packet based networks
  • Strong telephony knowledge: NEAX PBX, Repartee Voice Mail System, Navigator, and ACD Call Routing
  • Experience in telecommunications focusing on Enterprise
  • Experience with at least 3 of the following technologies
  • Experience working within the telecommunication industry
  • Strong working knowledge of VoIP PBX and Call Center systems
  • Strong knowledge and understanding of PSTN and CLEC operation, SAAS business model and business collaboration system
3

Experience For Operations Critical Telecommunications Engineer Resume

  • Experience with TCP/IP, High Speed Digital Switching, WANs and CANs, Optical network technologies, SDH or SONET, GSM and LTE
  • Technical Telecommunications and Networking experience
  • Experience maintaining an Avaya Communications Manager ESS configuration, CMS, and Aura
  • Experience managing vendor performance and relationships
  • O Design of telecommunications projects and advising design team and client on most effective solutions to meet goals of the project
4

Experience For Senior Telecommunications Engineer w Resume

  • Proven track record of meeting project and client deadlines
  • Extensive experience maintaining an operational long-haul communications facility in a high paced, diverse, military telecommunications environment
  • Hosted VoIP knowledge - preferably experience with implementing a Hosted VoIP solution on an enterprise level
  • Experience supporting Contact Center technologies in a distributed multi-platform enterprise environment of 5000+ users
  • Experience with Contact Center solutions and routing strategies required
  • Some experience working with military Tech Control Facilities (TCF/PTF)
  • Able to work with changing work priorities and deadlines
  • Experience with Enterprise Telephony systems
5

Experience For Contact Center Telecommunications Engineer Resume

  • Design of telecommunications projects and advising design team and client on most effective solutions to meet goals of the project
  • Experienced with PathLoss software or any other similar path design software
  • Collaborate with external and internal customers to analyze and validate the information of needs and functional requirements
  • Strong attention to detail and commitment to accuracy and deadlines
  • Strong knowledge of infrastructure design and implementations
  • The ability to mentor less experienced team members and transfer knowledge to all team members as appropriate
  • Experience with virtualized Windows and Linux environments
  • Proven ability to plan, investigate, design, and implement simplified voice networks
  • Flexibility and Adaptability – Able to work within a fast pace environment with multiple priorities, and multi-task on project work
6

Experience For Associate Telecommunications Engineer Resume

  • Progressive design experience directly related to telecom projects
  • Identifies, develops, and documents standards to simplify the user experience with any telecom, or AV, technologies
  • Experience with NICE voice recording deployments
  • Hands-On experience administering Session Border Controllers and IP-PBX’s
  • Experience supporting Contact Center technologies in a distributed multi-platform enterprise environment of 5000+ users
  • Five or more years of engineering experience, specifically with telecommunication and network infrastructure
  • Proven track record of working on FEED, EPC and PMC projects in the Oil & Gas sector
  • Experience working with SCADA systems
7

Experience For Junior Telecommunications Engineer Resume

  • Experience in engineering, design, construction, operation and maintenance of various Telecommunication systems
  • Experience with Avaya VoIP technology and components, including Avaya
  • Experience with DoD MobileIron application for provisioning cell phones to users
  • Ten years of telecommunications experience in a business or corporate setting
  • Flexibility as priorities change
  • Experience with Cisco/Juniper/Lucent products and services
  • Experience with Global, Last-Mile Communications
  • Avaya System Administration (Moves, Adds, Changes) experience Required 1 Years
  • Cisco Unity Voicemail experience Highly desired 1 Years
8

Experience For Senior CTI Telecommunications Engineer Resume

  • Experience with Change point Desired
  • Demonstrate knowledge of design and construction of microwave and fiber optical communication system
  • Expertise and hands-on experience with Cisco Routers Switches, and Cisco ASA
  • Expertise and hands-on experience with Cisco Wireless Controllers
  • Experience in telecommunications
  • In Telecom or IT related field, or equivalent experience required
  • Experience in a team leader role or senior position
  • NEC Univerg experience SV8x -SV9x, UA5200
9

Experience For Cable Engineer / Telecommunications Engineer Resume

  • Understanding of networking stack and basic protocols (TCP, UDP, IP) and working knowledge of WLANs
  • Initiating/closing capital work orders
  • Reporting and escalating any potential major incidents or threats
  • Supporting and training our colleagues on new technologies and procedural changes
  • Performing site visits of existing telecommunication systems for evaluation or to inspect work in progress or completed
  • Migrating on premise voice networks to the cloud or another centralized environment
  • Analyzing telecommunications requirements
  • Acting as a primary point of escalation for a complex range of technical issues across the core IT Telecommunications Infrastructure
  • Supporting where needed on any major incidents and system updates
10

Experience For Senior Unified Telecommunications Engineer Resume

  • Working in a multi-disciplined project environment to produce deliverables on schedule, of the correct quality and technical content
  • Decommissioning legacy nortel/Genband switches
  • Understanding of life safety systems and fail sage design concepts
  • Developing briefings and position papers for architecture reviews
  • Providing input to reports and strategic plans
  • Understanding of telecom networks and related equipment
  • Networking Certification is required
  • Working knowledge of computers and test equipment used in public safety radio systems
  • Working knowledge of Cellular Voice and Data Communications systems including mobile routers and voice/data modems

List of Typical Skills For a Telecommunications Engineer Resume

1

Skills For Senior Telecommunications Engineer Resume

  • Demonstrated skills in math and advanced personal computer skills
  • Excellent user resolution, problem solving, debugging/troubleshooting skills are required
  • Excellent problem solving, initiative and analytical skills
  • Bachelors and eigtheen (18) years or more experience; Masters and sixteen (16) years or more experience; PhD or JD and 13 years or more experience
  • Strong communication skills; ability to write and brief to senior managers
  • Bachelors and nine (9) years or more experience; Masters and Seven (7) years or more experience; PhD or JD and 5 years or more experience
  • Strong professional, interpersonal, project management and organizational skills and the ability to work in a fast-paced work environment
  • Excellent communication, customer service and documentation skills
2

Skills For OSP Telecommunications Engineer Resume

  • Strong analytical skills and the ability to work on multiple projects simultaneously
  • Demonstrated desire to develop new skills and knowledge in support of new technology
  • Strong interpersonal & written communications skills
  • Excellent organisational, interpersonal, and communication skills
  • Good oral and written English skills able to produce fluent Documents, Reports, and Technical Notes
  • Working with external vendors to resolve issues and make sure that the core Telecommunications Infrastructure is working effectively
  • Netwoking skills CISCO and/or Avaya
3

Skills For Operations Critical Telecommunications Engineer Resume

  • Demonstrated experience overseeing the formal planning, tracking, and reporting of project performance
  • Demonstrated experience supporting, managing, and executing projects
  • Prior experience troubleshooting Telephony solutions using logging tools ( i.e., Application logs, Log File Management system and Workbench) required
  • Demonstrated experience with SCE’s pole loading tool and proficiency in the ability to review the pole loading work performed by contractors
  • Five or more years of experience with demonstrated understanding of transmission theories and networking protocols is highly desirable
  • Experience juggling multiple responsibilities and prioritization of conflicting requirements
  • Skills in researching and writing technical documentation
  • Skills with technical training and mentoring of junior team members
4

Skills For Senior Telecommunications Engineer w Resume

  • Telecommunications or networking experience or an equivalent combination of education and experience
  • Proficient computer skills including Windows based applications (Word, Excel, PowerPoint, Outlook and Visio)
  • Skills with operating systems and their standard applications
  • Skills in capacity planning, systems design, and audit response
  • Skills with fiber termination techniques and best practices for cleaning and installation
5

Skills For Contact Center Telecommunications Engineer Resume

  • Be well experienced as a technical lead, providing guidance and direction to less experienced engineers and field technicians
  • Strong experience with Verint 11.1 Call Recording Systems
  • Proven expert experience and success with LAN, WAN, and WLAN, design and implementation
  • Proven track record in a similar position with a strong background in telecommunication engineering (petrochemical / refinery engineering design environment)
  • Build solid, effective working relationships with others
  • Energetic and self-motivated team player with ability to work effectively and cooperatively with infrastructure teams
  • Effectively communicate corporate goals and strategy and how the use of technology impacts these goals and strategy
  • Skills with conflict resolution
  • Consistently demonstrates high-level of initiative and strong commitment to job knowledge productivity and attention to detail
6

Skills For Associate Telecommunications Engineer Resume

  • Proficient in MS Office computer skills (Outlook, Excel, Work, Access, etc.)
  • Proven experience in a multi-site network environment
  • Communicates effectively with clients, coworkers, sub consultants, and review agency staff
  • Relevant experience turning-up, testing, and troubleshooting telephony systems and integrated applications
  • Competency with managing and upgrading firmware and fabric migrations and consolidations using Cisco fiber switches
7

Skills For Junior Telecommunications Engineer Resume

  • Experience with managing and provisioning network resources, modeling of network traffic and performance
  • Technical knowledge and experience with building and researching fiber-optic, telecommunications infrastructure, and troubleshooting technical issues
  • Technical experience working in various telecommunications positions with an emphasis on network design, project planning and call center consulting
  • Experience maintaining, utilizing, and troubleshooting Avaya Aura distributed Voice Platforms – VoIP and SIP enabled
  • One year of experience in engineering, planning and/or operations
  • Strong working knowledge of proactive and monitoring practices
  • Experience in engineering, planning or operations
  • Experience in deploying technically complex PBX, IVR, CTI and call recording solutions across platforms and components required
  • Experience with Carrier grade voice network administration including Telephony network design, implementation and monitoring
8

Skills For Senior CTI Telecommunications Engineer Resume

  • Experience in operating and maintaining a datacenter
  • Previous Outside Plant Engineer experience including knowledge of aerial, buried, underground and building entrance design
  • Experience with Ethernet and IP networking with regards to VoIP and conferencing technologies
  • Experience with troubleshooting VoIP and conferencing technologies
  • Experience interpreting VoIP troubleshooting tools
  • Knowledge and experience documenting fiber and communications cabling infrastructure in a software application
  • Field experience installing and maintaining telecommunication infrastructure with radio, cell phone modes, satellite and fiber optic equipment
  • Knowledgeable and skilled in using common computer software for word processing, spreadsheets, etc
9

Skills For Cable Engineer / Telecommunications Engineer Resume

  • Experienced in managing structured cabling projects
  • Create action plans, forming strong business relationships, and influencing the direction of projects
  • Remedy Ticketing System experience Desired 1 Years
  • Demonstrated knowledge of circuit design - Ethernet, MPLS, SONET, TDM, multiplexing DS3/ T1s
  • Strong knowledge of data networking; VoIP, QoS; SIP and protocol analysis
10

Skills For Senior Unified Telecommunications Engineer Resume

  • Experience supporting enterprise telephony systems
  • Experience supporting enterprise call centers
  • Experience working in a production, 24x7 environment
  • Experience in Federal or Legislative branch application hosting alternatives
  • Seven or more years of engineering experience, specifically with telecommunication and network infrastructure
  • Five or more years of experience with telecommunications systems design and circuits, and analyzing job requirements
  • Five years of engineering experience in telecommunications systems
  • Eight years of engineering experience in telecommunications systems
  • Has experience working on FEED and EPC projects for oil and gas facilities

List of Typical Responsibilities For a Telecommunications Engineer Resume

1

Responsibilities For Senior Telecommunications Engineer Resume

  • Demonstrate strong analytical and organizational skills, including economics
  • Experience with the inContact call routing system, including the creation of user accounts, troubleshooting, and script maintenance
  • Knowledge and experience utilizing issue tracking systems and processes
  • Experience deploying and implementing cisco voice solutions
  • Demonstrated understanding of transmission theories and networking protocols
2

Responsibilities For OSP Telecommunications Engineer Resume

  • Develop strategies for improving the effectiveness and efficiency of existing systems or processes
  • Experience in managing large telecommunications infrastructure projects
  • Extensive knowledge and experience working with OSI Model Layers 1, 2, 3
  • Related experience with Equipment/Detailed Engineering
  • Has experience working on Saudi Aramco projects as PMC to support the client would be beneficial
  • Experience with troubleshooting ATM, SONET and IDNX/PROMINA systems
  • Knowledge and experience with presenting ideas in user-friendly language
  • Experience in related planning, analysis, configuration, installation, management, and coordination work
  • Extensive knowledge and experience working with IT Infrastructure, TDM, IP, MPLS, Data, Voice, Leased TELCO, concepts, practices and procedures
3

Responsibilities For Operations Critical Telecommunications Engineer Resume

  • Previous knowledge and experience working in a customer service, team-oriented, collaborative environment
  • Extensive experience working with PBX systems, voice network design, and call center design required
  • Experience working in a Tech Control environment desired
  • Ensures effective coordination with other UN agencies in order to maximize possibilities of inter-agency collaboration in the field of telecommunications
  • Experience in Interactive Intelligence CIC or equivalent enterprise VOIP system
4

Responsibilities For Senior Telecommunications Engineer w Resume

  • Hands on experience with AudioCodes Mediant series appliances and EMS software
  • Network and/or data center experience in a 24x7 production environment
  • Experience with TDM, SIP, VoIP, MPLS or certifications like CCNA/CCNP
  • Developing and managing schedules to meet project operating dates
  • Supervising, maintaining and supporting telecommunication systems in compliance with the policies and procedures of the company
5

Responsibilities For Contact Center Telecommunications Engineer Resume

  • Understanding of SIP call flows, including packet capture analysis, ladder diagrams, and codec negotiation
  • Understanding of the following facility low voltage systems: Security (CCTV, Access Control, etc.) Telecom, Datacom, Fire Alarm, Energy Management Systems
  • Producing high level project cost and manpower estimates
  • Placing orders for the procurement of equipment
  • Developing detailed installation job instructions and documentations
  • Communicating with external and internal stakeholders as needed
  • Planning preventive and corrective maintenance plans on Oil & Gas industry
6

Responsibilities For Associate Telecommunications Engineer Resume

  • Understanding of Pre-Start Safety Review process (PSSR)s and Management of Change (MOCs)
  • Working in a multi-disciplined project environment, to produce deliverables on schedule, of the correct quality and technical content
  • Editing - Ability to peer review technical documents for grammar, content and style of writing
  • Working knowledge of RF service monitors, signal generators, oscilloscopes, digital logic analyzers and network sniffers
  • Secure OT network and telecommunications infrastructure by establishing and enforcing policies, defining and monitoring access
  • Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing
  • Responsible for managing and administering Telephony Engineering requests, projects and end user support requests in a call center environment
  • Participate in developing and implementing SIP trunking solution for Kindred remote locations
  • Completes ongoing assessments of network performance using network monitoring facilities and interviews/feedback from management & employees
7

Responsibilities For Junior Telecommunications Engineer Resume

  • Practical knowledge and expertise in capacity planning, systems design, technical training, security, and mentoring of junior team members
  • Provides assistance in maintaining IVR's and CMS, including recording voice announcements
  • Knowledge of telephony features and systems such as messaging, audio conferencing, web collaboration and video conferencing
  • Maintain project schedule, implementation, and compliance to design and commissioning. Generate project tracking and reporting as defined by project team
  • Expert at installing and configuring Mitel physical and virtual systems
8

Responsibilities For Senior CTI Telecommunications Engineer Resume

  • Work in integration of a total VoIP/Phone network including the planning, design, installation, maintenance, management, and coordination
  • Participate in providing network design solutions for existing organizational/client needs
  • Premise/structure cabling Network management and monitoring
  • Identify conflicts with existing outside plant facilities, select routing of lines and equipment required for work projects
  • Interact with client and design team by supporting project deliverables and acting as a technical advisor
  • Attend technical training on emerging technologies and their applications to PG&E telecommunications’ systems
  • Participate in developing and implementing solutions to integrate Cisco VoIP and Video
  • Work independently or part of a team, while being flexible with respect to work, location and timing
  • Intermediate working knowledge of Automatic Call Distribution (ACD), call center applications and IVR scripting
9

Responsibilities For Cable Engineer / Telecommunications Engineer Resume

  • Driven individual who enjoys learning and growing professionally, is goal oriented and collaborates well with other team members
  • An understanding of protection mechanisms employed with SDH & OTN networks, MSP, SNCP, MS-SPRing, etc
  • Knowledge of telemetry systems hardware including some of the following – Remsdaq, Mcirosol (CG), GEC Scouts, Notroll
  • Deeply understands SIP call flow and can analyze complicated call signaling using packet analyzers
  • Update company System Tools including Asset Planning Tool and other databases and RF CIQ Creation For RF Sources
10

Responsibilities For Senior Unified Telecommunications Engineer Resume

  • Site Performance walk testing, review site performance testing, Verify Performance KPI, and basic site optimization
  • Microwave Network Planning and Design, Identify Donors, create Desktop design. Microwave link budget calculations, Frequency planning and topology Design
  • Create detail orientated Transport Networking drawings and Engineering packages
  • Deploy Networking Services to remote sites utilizing both Leased and Private Telecommunications infrastructure
  • Create templates and tools to be used for Transport Networking planning and design configurations
  • Responsible for orders, billing and troubleshooting conference services
  • Knowledge of installing and designing telecommunication systems
  • Knowledge of telecommunication infrastructure (phone switches, voice recording, automatic call distribution, desktop applications and operating systems)

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