Technology Business Management Resume Sample

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Work Experience


Director, Technology Business Management
10/2017 - PRESENT
Houston, TX
  • Understanding how Financial Organization engage with external Technology Vendors
  • Facilitate discussions with data owners and business partners on technology allocations and adjustments and execute changes within the tool’s data model
  • Support the preparation of Global Technology’s monthly performance metrics
  • Previous work experience in Technology Business Management required
  • Previous work experience in a highly regulated, capital markets company required
  • Understanding of IT infrastructure domains
  • Knowledge of IT services and financial management process and best practices such as budgeting, cost allocations, capital and operating expense handling
Technology Business Management Analyst
02/2014 - 06/2017
Chicago, IL
  • Multi-task and deliver high-quality results under very tight deadlines; continuously assess priorities and business requirements, and balance between regular deliverables and priority management requests
  • Demonstrating the ability to overcome obstacles while utilizing appropriate sense of urgency and decisive thought process to execute established processes
  • Strong ability to conduct required analysis with proven analytical skills (attention to detail is critical)
  • Data Quality - drive firm wide Infrastructure Asset management inventory to 100% accuracy
  • Lead the functional roadmap for the TBM function to effectively deliver value from Apptio
  • Drive the development of key deliverables such as Application TCO and CIO analytics
  • Oversight of the development and maturity of SA reporting, data quality and transparency
Technology Business Management Internship
12/2007 - 12/2013
San Francisco, CA
  • Proficient with TBM tools such as Apptio
  • Strong to expert level skills in data transformation using MS Excel
  • Excellent communication and presentation skills to leadership audiences
  • Advanced MS Office skills to conduct analysis, generate and maintain/modify Excel-based reports (including pivot-tables, lookups, and advanced formulas) and powerpoint presentations
  • Excellent command / highly proficient in spoken and written Spanish an asset
  • Highly motivated and proactive team player with excellent inter-personal skills and effective communication abilities (both verbal and written)
  • Strong organizational skills to ensure work is completed correctly, thoroughly and is of highest quality and to present information in concise and meaningful ways
  • Contributing to a positive team environment, demonstrating innovation and high level of engagement

Education


Missouri State University - West Plains
2002 - 2006
Bachelor's Degree in Business Administration

Professional Skills


  • Excellent listening skills and interpersonal skills
  • Advanced computer skillsets, including skills in data transformation and formulaic logic utilizing Excel or relevant programming languages
  • Strong interpersonal skills and proven ability to build relationships, influence decisions, and drive results through internal partnerships
  • Excellent accounting & analytical skills
  • Excellent verbal, written, and interpersonal communication skills to all levels of the company
  • Strong organizational, system orientation and project management skills
  • Strong experience with APPTIO or equivalent TBM tool and/or other relevant experience

How to write Technology Business Management Resume

Technology Business Management role is responsible for excel, advanced, analytical, organizational, transformation, leadership, interpersonal, programming, languages, microsoft.
To write great resume for technology business management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technology Business Management Resume

The section contact information is important in your technology business management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technology Business Management Resume

The section work experience is an essential part of your technology business management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology business management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology business management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Technology Business Management resume experience can include:

  • Drive business value from Apptio implementation at NBC Universal and ensure metrics and reports are readily available to support the management of Service Analytics
  • Develop good working relationships and effectively collaborates with teams across the enterprise
  • Produce effective reports on the business processes and control activity, improvement efforts as well as current effectiveness of controls
  • Creating a positive work environment and being an effective role model by championing SunTrust’s purpose, mission, vision and values
  • Experience working and navigating large Global Organizations
  • Experience working and navigating large Global Organizations

Education on a Technology Business Management Resume

Make sure to make education a priority on your technology business management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology business management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technology Business Management Resume

When listing skills on your technology business management resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical technology business management skills:

  • Strong leadership and organizational skills - capable of motivating and managing teams to deliver desired results
  • Strong data transformation skills using MS Excel
  • Strong to expert skills in data management structures using MS Excel or Access
  • Grow and improve your skills by working on enterprise level products and new technologies
  • Advanced Excel and PowerPoint skills; familiarity with Hyperion products
  • Performing ongoing data loading and validation

List of Typical Experience For a Technology Business Management Resume

1

Experience For Technology Business Management Analyst Resume

  • Strong working knowledge of relational database concepts and experience with RDBMS
  • Works efficiently and effectively in a cross-IT team environment
  • Operate as an interpreter / coordinator for engaging all departments within Pearson
  • Assists in the implementation and validation of model and reporting adjustments as the discipline matures and the technology and organization landscape changes
  • Strong understanding and technical capabilities of Apptio and the TBM model
  • Good understanding of TBM principles, IT Vendor Management and IT Contract management
  • Experience with Technology Business Management (TBM) frameworks and Activity Based Costing (ABC) models
  • Federal business consulting experience
2

Experience For Director, Technology Business Management Resume

  • Related IT experience specifically in reporting and analysis is required
  • Providing analytics services and continuous improvements to drive recommendations from the Apptio data
  • Create recurring or ad-hoc reports for the purpose of allowing management to make data driven decisions
  • Build consensus across groups, obtaining approval from Sr. Management and implementing change
  • Review & approve requests for new services and modifications/retirements of existing services
  • Assist with the development of an IT financial forecasting process
3

Experience For IT Technology Business Management Analyst Resume

  • Monitor capital spending and project forecasts
  • Monitor operational spending and service/application forecasts
  • Own vendor and supplier relationship including, negotiations and management, to ensure service, quality and cost efficiency
  • Strategic decisions related to Strategy Planning, Technology Vendor Management, Delivery Excellence, and Transformation and Change Management Programs
  • Facilitate TO Executive planning sessions
  • Provide guidance and subject matter expertise to T2 teams who investigate and change key processes via problem solving exercises
  • Develop a deep knowledge of the Apptio solution, and develop an understanding and expertise in the Red Hat configured solutions
  • Gather finance, reporting, or other non-technical functional requirements and interpret the requirements into technical deliverables within Apptio
  • Collaborate on change management, communications, and training with IT cost center owners and service owners on TBM process and tool changes and enhancements
4

Experience For VP, Technology Business Management Resume

  • Coordinate delivery of monthly financial reporting in partnership with Finance team and other key stakeholders
  • In-depth understanding of Technology Business Management framework
  • Provide timely, accurate management, analysis and reporting of Technology Operations Apptio data
  • Completion of Apptio Cost Transparency Foundations training
  • Enterprise-wide understanding of business processes, systems & data
  • Lead the Service Portfolio Management team to mature the function within the Technology organization
  • Lead team in the introduction and deployment of Service Portfolio Management
  • Develop and maintain a strong strategic relationship with executive and senior business leaders serving as a liaison between the business stakeholders and the IT organization
  • Work closely with executives and senior business leaders to facilitate an environment optimizing the use of IT products, systems, services, and procedures to meet the strategic and tactical objectives of the business
5

Experience For Manager, Technology Business Management Resume

  • Manage the process governance and provide feedback to continue to improve Service Portfolio Management
  • Ensure metrics and reports are readily available to support the management of Service Portfolio Management
  • Maintain the accuracy of data registered for Business Services, relationships to applications and consumption volumes in ServiceNow
  • Assist in development of GIAM Business Reviews and other presentation materials as needed to ‘run the shop’ (staffing, financials, accomplishments, etc. for delivery to firm-wide CISO, CIO and executive management)
  • In a hybrid environment with the core employee team’s end-to-end ownership is supported by third party vendors for extended bandwidth
  • Drive discussions with data owners and business partners on technology allocations and adjustments and execute changes within the tool’s data model
  • Oversee the maintenance of performance management metrics and support the preparation of Global Technology’s monthly performance metrics
6

Experience For Director Technology Business Management Resume

  • Translate IT leadership vision into technical requirements and subsequent deliverables for a TBM solution
  • Gather functional and business requirements and rapidly translate information into a working set of operational and financial models, dashboards and management reports
  • Collaborate with IT leadership and Finance on IT Total cost of ownership, financial metrics and cost transparency initiatives
  • Import, transform and rationalize data from systems of record into selected TBM tool
  • Supports the TBM process and functions as subject matter expert
  • Identifies and manages IT records; partners with Information Governance and IT record coordinators to define and maintain retention requirements
  • Challenges status quo and drive fit for purpose process that are appropriate for the maturity of the IT organization
  • Identifies cost / benefit of IT portfolio to properly identify gaps in bottom line
  • Maintain, load and validate data in support of our Technology Business Management software , including monthly IT/Non-IT expenses, fixed assets, and budget/forecast data
7

Experience For Technology Business Management Senior Analyst Resume

  • Perform and coordinate service, application, and project-based financial analysis and modeling to support capital spending, profitability, pricing, and productivity projects
  • Evaluate and analyze benchmarking statistics
  • Responsible for the TBM Strategy & Roadmap working with Technology & Finance leadership
  • Provide management reporting and drive transparency about technology costs, and consumption of technology resources in business terms
  • Support the Technology Leaders in running technology as a line of business
  • Act as the Technology Business Management solution owner on day-to-day basis
8

Experience For Senior Technology Business Management Analyst Resume

  • Be the point-of-Contact for TBM information requests
  • Drive continuous improvement to the quality of management reporting by proactively identifying the areas for improvement and leading the initiatives in collaboration with Finance and Technology leaders
  • Embed optimization within Tech processes for ongoing value creation including providing baseline information for rationalization/modernization/consolidation approaches for applications, services, vendors and technologies
  • Strong quantitative, analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Drive a culture of data-driven decision making
  • Work with Enterprise Governance team and finance to drive LRP and AOP planning cycles with a TBM lens
  • Gather functional and IT requirements to translate information into a working set of operational and financial models, dashboards and management reports
  • Responsible for coordination and execution of Board reporting materials
9

Experience For Lead Technology Business Management Analyst Resume

  • Perform monthly forecasting and budget reconciliation and analysis for AWS and Cloud Management Platforms
  • Follow defined processes and identifies areas for simplification or improvement
  • Quick ability to learn IT services and financial management process and best practices such as budgeting, cost allocations, capital, operating expense handling, program portfolio management, and application/infrastructure support
  • Demonstrated verbal/written communication skills to be able to articulate ideas clearly and concisely
  • Import, transform and rationalize data from systems of record into TBM tool
10

Experience For VP, Technology Business Management Lead Resume

  • Provides input into definition and implementation of IT Process Management framework to define where key decisions are made and how they are documented/evidenced
  • Budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support
  • Driving the annual business planning process for Technology Operations (TO)
  • Provide expertise in the design, update, and implementation of internal controls
  • Develop recommendations/direction to IT units on process and control improvements
  • Produce and deliver education on IT Process Management framework
  • Provides input into metrics definitions which monitor process compliance and process improvement
  • Builds relationships and practices effective collaboration with domain leads, service lines and functional leads to drive improved communication and shared direction
  • Independently installs, customizes and integrates commercial software packages

List of Typical Skills For a Technology Business Management Resume

1

Skills For Technology Business Management Analyst Resume

  • Solid organizational skills with the ability to handle and prioritize multiple tasks in a fast-paced, work environment
  • Solid leadership and organizational skills; capable of motivating and managing organizations or teams to deliver desired results
  • Strong financial acumen and data analytic skills
  • Strong leadership, team building, analytical and thought leadership skills
  • Demonstrated advanced analytical skills with large datasets
  • Expert-level skills and experience in formulaic logic like Microsoft Excel if statements, vlookup, hlookup, pivot tables, macros, etc
2

Skills For Director, Technology Business Management Resume

  • Work efficiently and effectively with multiple levels of management and associates across the organization
  • Experience with Apptio, including specifically IT Cost Transparency, IT Planning, Project Financial Planning and IT Benchmarking modules
  • Experience developing ad-hoc reports and dashboard using any of the standard reporting tools (Tableau, Power BI etc) is required
  • Operationalize cadences for loading, validating, and reviewing data on timely basis
  • Previous experience of working using APPTIO TBM tool
  • Experience providing guidance on transitioning ABC data to new TBM specific software solutions
  • Practical work experience with various computer platforms and programming environments, including Unix, shell scripts, PERL and SQL
3

Skills For IT Technology Business Management Analyst Resume

  • Experience in leading or developing change initiatives in a business or IT organization
  • Experience in establishing or managing governance processes, structures or tools for a technology organization
  • Experience in any of the following: Information Systems/Technology or Finance and Budgeting
  • Operationalize data monthly by loading, validation and reviewing on a timely basis
  • Import and validate current available ABC data and model methodology, including mappings and allocations
  • Demonstrated enthusiasm for learning new technologies, tools, and procedures to address short term and long term challenges
  • Operate as an integrator / coordinator for engaging other Business Service and TO teams
  • Experience building reports in Apptio
4

Skills For VP, Technology Business Management Resume

  • Assists in defining IT Governance framework to define where key decisions are made and how they are documented/evidenced
  • Support the CIO with facilitating the execution of organizational priorities through coordination, communications and project management
  • Solid ITIL or Service Management background
  • Provide leadership and effective management of team staff to influence employee commitment to the organization, to the team, and to their job by
  • Builds relationships and practices effective collaboration with domain leads, service lines and PMO to drive improved communication and shared direction
5

Skills For Manager, Technology Business Management Resume

  • Facilitates review process to ensure overall budget/forecast consolidation and review
  • Support process and control efforts with control groups to maximize efficiency and effectiveness
  • Partners with experienced team members to develop accurate work estimates on work packages
  • Participates in review process to ensure overall budget/forecast consolidation and review
  • Previous work experience in Technology Business Management or IT Finance required
6

Skills For Director Technology Business Management Resume

  • Lead and develop teams of highly experienced, motivated and talented professionals in driving and executing multiple complex technology projects and programs
  • Leads key initiatives with senior level stakeholders and regularly impacts and influences multiple critical business priorities
  • Define, prioritize, communicate, and secure agreement on initiative objectives and scope
  • Monitor IT budgets for the effectiveness of spend in alignment with budget governance
  • Coordinating thorough, accurate, timely and insightful analysis for global IT reporting (i.e. regular statutory reporting; forecasting; budgeting, etc.)
  • Developing, tracking and reporting on management action plans
7

Skills For Technology Business Management Senior Analyst Resume

  • Ensuring ongoing reporting, allocation methodology and support meet agreed customer requirements
  • Developing, tracking and reporting on Apptio action plans
  • Deploying out-of-the-box reports, and developing ad hoc reports
  • Setting appropriate context when assigning work to link the employee's work to organizational/ business unit goals
  • Building team and individual capabilities to ensure employees are capable of performing to job requirements
  • Assisting in the development and management of meeting agendas
  • Serving as the primary Apptio system administrator
  • Triaging TBM requests and incidents
8

Skills For Senior Technology Business Management Analyst Resume

  • Monitoring data quality for production
  • Testing new capabilities and enhancements
  • Collaborating with stakeholders on the direction and usage of the Apptio tool
  • Identifying opportunities to streamline allocation processes and revise allocation model where possible
  • Working knowledge of current IT technologies across a wide variety of areas
  • Participating and assisting in developing new or enhancing existing reports / database / spreadsheet reporting programs
9

Skills For Lead Technology Business Management Analyst Resume

  • Working towards a relevant recognized formal qualification in Business Analysis is desirable but not essential
  • Providing management reporting and analytics services for Technology Operations Leadership Team
  • Understanding of infrastructure and application domains within IT
  • Partnering with Corporate Communications to provide communication support
  • Support Annual Planning and the monthly forecasting and costing processes for the US IT function
  • Develop a TBM roadmap for generating and enhancing the most important data sets first and eventually all necessary data sets as identified by the client
  • Drive enhancements of system’s reporting capabilities working with the vendors
  • Support IT’s Apptio Cost Transparency, IT Planning, and Benchmarking solutions and act as a subject matter expert on TBM and Apptio
  • Import and manage data from systems of record like General Ledger, Fixed Assets, Oracle, ServiceNow, etc. as well as maintaining manual mapping files
10

Skills For VP, Technology Business Management Lead Resume

  • Accountable for the continued improvement to the quality of the Apptio data through leading initiatives to implement relevant changes to the current reporting
  • Develop and provide Apptio reporting and analysis training to broad IT organization
  • Basic understanding of Information Technology
  • Familiarity with guidelines for capital vs operating expense (SOP 98-1)
  • Responsible for the development and integrity of financial management and statutory reporting for Global IT
  • Adept at conducting research into process and governance best practices, models, and methodologies

List of Typical Responsibilities For a Technology Business Management Resume

1

Responsibilities For Technology Business Management Analyst Resume

  • Intermediate level skill in Microsoft Excel which includes experience in functions and familiarity with Visual Basic for Applications
  • Demonstrated proficiency in leading multi-disciplined work teams
  • Demonstrated knowledge and understanding of system integration issues between diverse platforms
  • Experience with relational databases and data warehouses (Oracle, MS Access, SQL, and Business Objects)
  • Identifies, creates and distributes routine and standard reports to support business requirements, including service costing, and IS Planning reports
  • Works on a daily basis for the TBM Operations Manager, with other TBM Analysts, mentoring new resources and coaching in the configuration of the tool
2

Responsibilities For Director, Technology Business Management Resume

  • Assists the Test Lead with planning and review of the Test Cases and Scenarios
  • Provides clarification and actively participates in defect management activities to confirm requirements are being met
  • Proficient understanding of system architecture and knowledge of software development concepts
  • Works with other teams in coordinating changes across systems
  • Prepares the staging and development of moderately complex test environments and conditions
  • Supports the IS Process and Tools team in the application lifecycle testing of the business management tool
  • Educates others on cost issues impacting IS
  • Working in an Infrastructure Technology organization
  • Working within a Financial Institution
3

Responsibilities For IT Technology Business Management Analyst Resume

  • Working in an Infrastructure Technology organization
  • Working within a Financial Institution
  • Understands the use of tact, negotiation and relationship building to achieve objectives
  • Facilitates root cause analysis of system issues
  • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews
  • Software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) i.e., Business Intelligence, Mobile, Web, Java, etc
  • Participates in collaborative efforts with domain leads, service lines and PMO to drive improved communication and shared direction
  • Establish the vision, mission, and overall strategy for all Technology Business Management initiatives to align with the overall goals of IHG across multiple business functions. This includes consistent standards for Strategy Planning, Technology Vendor Management, Delivery Excellence, and Transformation and Change Management Programs
  • Provides thought leadership on the use of technology innovation to meet and exceed business goals. Drive innovation with internal and external partners
4

Responsibilities For VP, Technology Business Management Resume

  • Deep grasp on industry best practices to identify, recommend, develop, implement, and support new processes, tools and solutions to achieve better business results
  • Collaborate with internal stakeholders, vendors, industry consultants, and senior leaders to define and establish agreed upon service levels. Monitor technology service levels and insure business partners needs and expectations are met. Improve service levels where appropriate
  • Integrate activities with business units and other departments to ensure the successful implementation and support of Global Technology project efforts
  • Leads communication and change strategies for Global IT Strategy initiatives
  • Plan, organize, and own subordinate functions within established budgetary and manpower plans; establish goals, performance standards, and operating procedures for assigned functions
  • In partnership with the leadership team, own the creation of the Global Technology staffing plans and capital budgets
5

Responsibilities For Manager, Technology Business Management Resume

  • Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or security operational problems
  • Run and drive large-scale, cross-functional programs, possibly global in reach
  • Delivery of all Technology Business Management initiatives
  • Allocation of technology resources across all Technology Business Management team and the broader organization
  • Evolution of the Technology Business Management technology roadmap to achieve the strategic objectives of the organization
6

Responsibilities For Director Technology Business Management Resume

  • Final Go / No Go decisions for all Technology Business Management initiatives
  • Understands and applies intermediate knowledge of the business and technical domains supported to include its products, processes and services
  • Serves as a business proxy/SME on business topics within one domain
  • Facilitates/oversees the analysis and design of technology solutions to ensure business needs are met
  • Proactively communicates and collaborates with external and internal customers to analyze information needs and requirements to deliver system artifacts as needed
  • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility and conformance to standards
  • Manages and ensures traceability of approved and base lined work products throughout the software development lifecycle to include application specifications, design, development, usability, testing and implementation and defect prioritization
  • Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs
  • Manages change control for affected system artifacts
7

Responsibilities For Technology Business Management Senior Analyst Resume

  • Relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency
  • Proficient knowledge of multiple software delivery life cycles
  • Proficient knowledge of Microsoft Office products and applicable databases
  • Proficient knowledge of multiple software delivery life cycles (Waterfall and Agile as well as experience or knowledge of modeling techniques (e.g. UML) and usecase development
  • Apply industry standards from the Technology Business Management Council around IT cost analysis, modeling, and reporting at Hearst
8

Responsibilities For Senior Technology Business Management Analyst Resume

  • Perform ROI analysis and present business cases on technology projects and related Hearst ventures (including acquisitions and divestments) where technology is involved
  • Work closely with Department Heads to understand business needs and requirements and assist in the development of new services and pricing models
  • Support the preparation of Global Technology’s monthly performance metrics, and presentation materials for the Global Technology Leadership Team
  • Knowledge of overall business strategy and operations including business processes, cost components and drivers of these measures, cost modeling as well as an understanding of accounting principles
  • Experience and demonstrated success serving as an effective business partner in a client service oriented environment dealing with a wide range of business units and departments
  • Experience with Managed Services contracts and programs (vendors, consultants, and/or contractors)
  • Anticipate risks, make adjustments and inform appropriately
  • Knowledge of IT services and financial management processes and best practices
  • ITIL or Service Management background
9

Responsibilities For Lead Technology Business Management Analyst Resume

  • Provide leadership in management of TO initiatives & strategies
  • Familiar with Apptio technology suite
  • Elicit, analyze, communicate, prioritize, clarify, validate, and document requirements for changes to business processes and information systems in support of a multi-structural objective
  • Identify key business implications from analytics, research and from in-person communication
  • Perform detailed data extraction, synthesize information to see the big picture, and summarize the result for presentation to various audiences
  • Create professional quality project artifacts
  • Identify and communicate risks and issues as well as possible solutions
10

Responsibilities For VP, Technology Business Management Lead Resume

  • Advise T2 leadership to gain acceptance to process changes and educate them on fiscal and operational plan management and processes
  • Work with Commercial Manager to determine the scope of IT service costs to be recharged to wider business
  • Determine and perform configuration adjustments to the system model as the company financial landscape changes
  • Manage incidents and troubleshoot of data issues, solution configuration, solutions, and performance issues
  • Perform user administration activities for Apptio
  • Gather functional and business requirements and translate that information into a working set of operational and financial models, dashboards, and management reports
  • Collaborate with IT leadership and Finance on IT Total Cost of Ownership, financial metrics, and cost transparency initiatives

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