Technician, Operations Resume Sample

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Stanton Beatty
505 Krajcik Lodge,  Boston,  MA
+1 (555) 606 6504

Work Experience


Senior Technician, Operations
06/2015 - PRESENT
San Francisco, CA
  • Ensures that areas of control are processing under GMP conditions and applicable SOP’s are being strictly followed
  • Creates, reviews and revises schedules for security, lighting or mechanical equipment per account specifications. Interprets sequence of operations
  • Documents events thoroughly utilizing appropriate software and system tools. Maintains customer site logs
  • Extremely dependable and productivity minded; able to work with minimal supervision
  • Excellent skills with basic Windows application support
  • Proficiency with Windows OS / Windows Tablets required
  • Basic skills with scripting (.bat files, Python, Perl)
Operations Center Technician
03/2013 - 04/2015
New York, NY
  • Perform aseptic procedures including media preparation, antigen inoculation and harvest, tissue culture preparation and harvest, filling vaccines, etc
  • Filling, labeling and capping product
  • Aide in planning and implementing daily and weekly laboratory assignments as well as special projects and other tasks
  • Under the direction of the Operational Coach, operates automatic packaging equipment as part of an empowered work team
  • Carry out our mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule
  • Function as a role model in our team-based Employee Involvement culture, focusing on continuous improvement of Wilson Operations
  • Operate and assist in trouble-shooting and problem resolution for processes and packaging equipment
  • Assist coaches and operators with operational, mechanical and technical activities that supports our production standards while following GMPs and SOPs
Junior Operations Technician
10/2010 - 02/2013
New York, NY
  • Knowledge of MSSQL, T-SQL
  • Flexibility and willingness to work across multiple engineering disciplines as needed (e.g. electrical/ mechanical / manufacturing...)
  • Highly organized and assertive; capable of managing multiple competing priorities
  • Work effectively with diverse team members in a collaborative team environment
  • Advanced troubleshooting of SIP call flows, audio quality and network
  • Perform liaison role between Support Engineer and Network/Voice Engineer
  • Creates, reviews, and revises schedules for security, lighting or mechanical equipment per account specifications. Interprets sequence of operations
  • Attends required training classes and participates in on-the-job training
  • Manages schedules, workload and establishes priorities using inputs from business requirements, SAP, and/or internal customer needs

Education


Lindenwood University - Belleville Campus
2004 - 2009
School's Degree in Biology

Professional Skills


  • Possesses advanced troubleshooting skills and basic programming skills
  • Strong computer skills with experience using SAP
  • Excellent communication and problem solving skills, team player
  • Solid organizational skills; proven ability to multi-task
  • Can demonstrates basic skills in effective time management to meet given deadlines
  • Able to demonstrate basic skills in effective time management to meet given deadlines
  • Demonstrates proficient oral and written communication skills

How to write Technician, Operations Resume

Technician, Operations role is responsible for basic, technical, troubleshooting, software, travel, security, training, microsoft, excel, windows.
To write great resume for technician, operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technician, Operations Resume

The section contact information is important in your technician, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technician, Operations Resume

The section work experience is an essential part of your technician, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technician, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technician, operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Technician, Operations resume experience can include:

  • Good listening and customer service skills
  • Experience reading and prioritizing alarm alerts including identifying nuisance alarms
  • Experience supervising, training, mentoring, and leading other technicians
  • Experience in expectation management, demonstrating a keenness and quickness in understanding and dealing with high profile situations
  • Execute with security being the number one priority without causing blockers or reduced productivity
  • Good understanding of a general IT Infrastructure monitoring environment

Education on a Technician, Operations Resume

Make sure to make education a priority on your technician, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technician, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technician, Operations Resume

When listing skills on your technician, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical technician, operations skills:

  • Demonstrates basic skills in effective time management to meet given deadlines
  • Can demonstrates ability to work effectively with team members and show initiative to support others on the team when needed
  • Demonstrated ability to work effectively with team members and show initiative to support others on the team when needed
  • Troubleshooting skills ability to problem solve during technical breakdowns or difficulties
  • Can demonstrate a comprehensive understanding of Good Documentation Practices and Standard Operating Procedures
  • Valid CCNA (or equivalent knowledge) +6 (years) experience facing customers. + 5 (years) in a Technical Role

List of Typical Experience For a Technician, Operations Resume

1

Experience For Operations Center Technician Resume

  • Good experience managing backups and restores using IBM TSM
  • Prior experience commercial lighting systems and mechanical equipment highly desirable
  • Proficient computer skills including MS Word and MS Excel
  • Scripting experience (Python, Powershell)
  • Experience of data networking including network services (i.e. DNS, Active Directory, DHCP, and certificate-based authentication)
2

Experience For Advanced Operations Technician Resume

  • Demonstrates working knowledge of basic maintenance functions (facilities or equipment )
  • Participates in the training and skill development of other operations technicians
  • Banking office/operations experience
  • Experience with mechanical equipment, HVAC, electrical and plumbing highly desirable
  • Experience using quality improvement tools and continuous improvement processes and site quality metrics
  • Experience working with cell culture techniques or protein separation
  • Able to complete documentation using Good Documentation Practices
  • Two (2) years’ vaccine manufacturing experience
3

Experience For Senior Technician, Operations Resume

  • Experience in peer training activities is required
  • Relevant training/work experience
  • Four or more years’ experience with BMS systems
  • Create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions
  • Recommend new and upgraded technologies based on industry trends that would increase efficiency and/or effectiveness of the executive team
  • Experience in enterprise IT support
  • Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365
  • Working with mechanical equipment, HVAC, electrical and plumbing highly desirable
4

Experience For Technician, Managed Services Operations Resume

  • Working in an academic or professional environment desirable
  • Willing and able to be vaccinated/blood tested for titer for products manufactured within the facility if needed
  • Understanding of Lean principles and Continuous Improvement acumen
  • Performs minor carpentry such as adjusting doors, closers, installing shelving
  • Maintain all mandatory training requirements current, ensuring compliance to site DP’s and job performance qualifications
  • Familiar with all normal operating procedures and capable of implementing non-standard, unique, complex procedures independently
  • Participates on committees dealing with investigations, policy and procedure development, and improving the work place environment
5

Experience For VIP Operations Technician Resume

  • Onsite shared service support. Examples: light reception work, incoming/outgoing mail services
  • Accountable for reviewing and reconciling reports for data or financial transactions related to claims
  • Develop and maintain documentation for efficient Operations Center operations (including maintaining inventory of sites, contacts, and infrastructure)
  • A comprehensive understanding of aseptic processes used in manufacturing
  • Perform and train others in the cleaning and inspection of equipment between production batches
  • A team leader and trainer in the set up and adjust of production equipment, including tablet fillers, thermoformers, cappers, labelers, checkweighers, cartoners, casep, and palletizers, and other assemblies as appropriate, as needed for optimal performance within qualified parameters
  • Perform a daily visual inspection of general lighting systems and fixtures
6

Experience For Datacenter Operations Technician Resume

  • Provide daily event schedule to department using EMS for event needs, service orders and wall changes
  • Properly document issues as appropriate within turnover documents, Remedy ticketing system, and email
  • Maintain and update an on-call database; this includes proactively reaching out to various teams to update on-call schedules and contact information
  • Initiate and facilitate critical incident communication protocols according to documented standards and SLA’s
  • Contribute to various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles)
  • Familiarity with server playback and recording
  • Assist with property catastrophe claim assignment and updating necessary claim fields
7

Experience For Depot Operations Technician Resume

  • Updates claim files and maintains, corrects and / or updates data using office technology
  • Assist in preparing handouts, language sheets, and performance graphs for descriptive analysis
  • Coordination for the samples for the smooth running of the panel
  • Smoothly transfer information at the end of each shift with other Operations Center staff about any outstanding issues and tasks
  • Exposure to ESM Tools/Monitoring tools
  • Check equipment and operating systems and correct wherever necessary
  • Handle and maintain personal tools for job including up-to-date documented personal tool lists
  • Checks all lighting in and around the hospital buildings. Replaces burnt out bulbs as necessary
8

Experience For Operations Technician Inlec Resume

  • Controls flow purities, pressures process using a Pneumatic Controls and PLC systems
  • Identify and troubleshoot simple hardware failures on servers, including the replacement of failed hardware components
  • Assist in preparing hand-outs, language sheets, and performance graphs for descriptive analysis
  • Support with screening and recruitment of panellists for discrimination and descriptive panels
  • Perform routine lighting replacements, repairs and installation
  • Use tools associated with general building and dental equipment repairs
  • Prepare syndicated programming
  • Weekend and evening work schedules included
9

Experience For TCO Operations Technician Resume

  • Demonstrable competence in primary software applications (Word Processing, Spreadsheets etc.)
  • Analytical and sampling systems functions and process
  • Site Operation and Testing
  • Maintain daily operations testing metrics
  • Over 3 years working within Information Technology
  • VoIP signaling & call flows
  • Basic networking knowledge in LAN, WAN, DHCP, DNS and switch port config
  • Trade, technical or vocational training is highly desirable
10

Experience For Claim Operations Technician Resume

  • Yellow Belt certified or Kata training
  • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
  • Perform network asset management, including maintenance of network component inventory and vendor support contracts
  • Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
  • Trouble ticket tracking
  • Examine products to detect defects, product damage, or other visual quality problems
  • Assist coaches with managing the accuracy of critical information, and ensure the completion of required documentation for production processes are in order for optimal line performance

List of Typical Skills For a Technician, Operations Resume

1

Skills For Operations Center Technician Resume

  • Strong customer service skills. People oriented and willing to assist others
  • Valid CCNA (or equivalent Knowledge) +3 (years) experience facing customers. + 2 (years) in a Technical Role
  • Valid CCNA +3 (years) experience facing customers. + 2 (years) in a Technical Role
  • Be able to identify opportunities for process improvement and employ basic problem solving skills
  • Communicate effectively both verbally and in writing with a diverse set of cross functional groups
2

Skills For Advanced Operations Technician Resume

  • Demonstrate a good attention to detail
  • Strong mechanical aptitude and/or military experience
  • Experience of medical device industry, with knowledge of GMP practices and validation
  • Solid industrial experience working with Linux (Red Hat/CentOS, SUSE, Ubuntu, Debian, Gentoo), or Unix (Solaris, FreeBSD, OSX)
  • Customer Service attributes and skills
  • Effectively Manage the Work Through the Use of MSLA’s Proprietary CMS System and Microsoft Products
  • Maintains acceptable mechanical knowledge and skills base to meet the requirements of the facilities
  • Strong understanding of datacenter / colocation operations (power, cooling, cabling, capacity planning etc)
  • Work or education experience maintaining, utilizing, and troubleshooting voice platforms
3

Skills For Senior Technician, Operations Resume

  • Work or education experience maintaining, utilizing, and troubleshooting datacenter platforms
  • Work or education experience maintaining, utilizing, and troubleshooting datacenter platform
  • Experience in testing, commissioning or troubleshooting of railway vehicles - possibly in the maintenance of special machines
  • Previous experience with building, repairing or upgrading hardware
  • + years work or education experience maintaining, utilizing, and troubleshooting Cisco IOS
  • Work or education experience using network monitoring tools such as Nimsoft, Zenoss, Prognosis, EMC Smarts
  • Experience working in a production/manufacturing and/or plant environment
  • Experience designing and deploying infrastructure at scale in a hybrid cloud/physical datacenter
  • Willingness to work in an unstructured environment, with proper mindset for self-managing time and properly prioritizing multiple tasks
4

Skills For Technician, Managed Services Operations Resume

  • Strong knowledge of server / networking hardware troubleshooting process
  • A good understanding of aseptic processes used in manufacturing
  • Experience with Linux/Unix operating systems
  • Be able to complete documentation using Good Documentation Practices
  • Experience in operations, maintenance, or monitoring of industrial process plants
  • Demonstrated knowledge in the Hosting Services or Network space
  • Operate studio graphic systems during broadcast/production
  • Experience troubleshooting & Mac OS, Apple iOS and Android
  • Experience working directly with Executive and Director level employees
5

Skills For VIP Operations Technician Resume

  • Experience with client-side troubleshooting of network (i.e. DNS, DHCP, and certificate-based authentication)
  • Utilize system management tools (Lutron and/or Watt Stopper) to maintain, operate and test lights and lighting systems
  • Experience and knowledge of SQL, Mongo, and/or Postgres database engines
  • Experience in an academic or professional environment desirable
  • Experience with JOC operations
  • Experience with Java application server
  • Basic experience in 6s, Operator Asset Care and Lean
  • Experience with Dell PowerEdge and HP ProLiant server hardware
  • Work independently and prioritize assignments to complete projects in a timely manner
6

Skills For Datacenter Operations Technician Resume

  • Take initiative in time management, organize assignments and set priorities to meet multiple deadlines
  • Facility Operations and Maintenance experience
  • Experience with Avamar as a Level 1 engineer
  • Solid Python, SQL and/or shell scripting knowledge
  • Demonstrates understanding of basic metrology principles
7

Skills For Depot Operations Technician Resume

  • Hands on experience with routers and managed switches (inc. Cisco)
  • Experience with host-based and network-based security best practices
  • Maneuvering of drums in manufacturing area consisting of rolling, scooting, pushing and pulling (up to 80 lbs. of force)
  • Writing and maintaining software build systems and supporting tools
  • Working with catastrophe partners training documents are kept up to date and create synergies between teams
8

Skills For Operations Technician Inlec Resume

  • Lifting boxes and/or containers from waist to chest height
  • Cleaning of area and equipment
  • Building Management Systems (BMS)
  • Taking ownership of all samples: LIMS, storage, photographs and disposal
  • Lighting systems and fixtures
  • Scheduling functions and process
  • Ticketing systems – Atlassian, Jira, Remedy or similar
  • Maintaineing the samples stocks for the analysis when needed
  • Position requires standing, walking, lifting, bending, stooping, climbing and reaching during majority of working hours
9

Skills For TCO Operations Technician Resume

  • Assist in developing, implementing and maintaining best practices regarding deploying new hardware / network and modifying existing installations
  • Serve as primary initial responder in identifying issues, troubleshooting/correlating issues, assessing impact, and coordinating resolution
  • Coordination in a manufacturing setting, e.g., climbing up/down ladders or maneuvering around drums or between equipment
  • Responsible for scheduling and monitoring backup jobs for problems, analyzing and correcting identified issues
  • Basic understanding of networking concepts, protocols, and services including TCP/IP, SSH, PXE, DNS, DHCP, SSL, etc
  • Pass pre-employment testing including a physical, drug and alcohol screening, and background check
  • Test and maintain emergency exit signage, emergency lighting and exterior lighting systems according to inspection schedule
  • Successful completion of an on-the-job training certification program in cash collection, gaming/non-gaming equipment, ARMP network within 1 year of employment
10

Skills For Claim Operations Technician Resume

  • Use of various job task dependent tools and work saver equipment including pallet jacks and Grasping Lifts
  • Upporting enterprise class server hardware, including remote management technologies
  • Troubleshoot Operating system storage issues including file system, disk management and RAID technologies
  • Assist in running routine language review sessions and preparing data collection files for descriptive analysis
  • Support Engineering, Plant Engineering and Site Support personnel as necessary to maintain operations
  • Basic understanding of mechanical and electrical building systems
  • Run commercial breaks during newscasts, as well as high value network and sports programming

List of Typical Responsibilities For a Technician, Operations Resume

1

Responsibilities For Operations Center Technician Resume

  • Knowledge of and ability to use Crispin Automation, Harris Louth Automation, Omneon Servers, and Miranda iControl Remote Station Management software or like systems from other vendors
  • Demonstrates a strong mechanical aptitude and ability to troubleshoot and effectively communicate within noted time constraints
  • Work effectively with team members and show initiative to support others on the team when needed
  • Able to work effectively with team members and show initiative to support others on the team when needed
  • Experience as an operator at a Simple or Combined cycle power plant, large Steam plant or military power plant operations experience is required
  • Experience with Microsoft Exchange, EMC (Exchange Management Console), Outlook Web Access and Office 365
  • Experience with Citrix solutions for remote access to data and applications as well as virtual desktop environments
  • Leads and contributes to the effectiveness of operations and implementation of viable continuous improvement initiatives
  • Fice experience
2

Responsibilities For Advanced Operations Technician Resume

  • BS in Computer Science or related field. (Equivalent experience or expertise considered)
  • Can demonstrates ability to perform basic laboratory procedures
  • Experience with a Computer Maintenance Management System is desirable
  • Demonstrated ability to work and thrive in a diverse, fast paced environment with multiple stakeholders
  • Previous experience with project management and ticket system such as JIRA
  • Maintain seating diagrams and/or layouts for rooms with flexible seating. Report to Director or Manager any furniture that is damaged or in need of replacement
  • Advanced Helpdesk or other client facing technology position(s)
  • Accurately manages areas to ensure the maintenance of detailed records as it relates to equipment cleaning, set-up, and challenge documentation
3

Responsibilities For Senior Technician, Operations Resume

  • Maintain records of all lighting inspections, preventative maintenance and repairs. Provide report to Director or Manager as requested
  • Troubleshoot and act on broadcast problems
  • Experience in support & troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7, 8 10) including mobile devices running Apple iOS & Android OS flavors
  • The Shift Operator is responsible for assisting the Shift Supervisor for the safe and efficient operation of the entire site at Sutton Bridge Power Station. Whilst acting under the direction of the Shift Supervisor, he/she is to use his/her experience and training to provide the best possible support and advice to the Supervisor
  • Shifts are designed to be 12 hours in duration. The responsibility as Shift Operator starts once the off-going Operator has been formally relieved and continues until formally relieved by the next Operator
4

Responsibilities For Technician, Managed Services Operations Resume

  • Ensure document accuracy via completion of Batch records, label verification, raw material verification
  • Ensure Compliance of the Client’s Requests and Requirements
  • Understands how personal performance and compliance with procedures impacts overall product quality, safety, department goals, and objectives
  • Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders
  • Work in a 24 x 7 NOC environment to support customers’ needs
  • Safely utilizes more complex tools/equipment to perform basic maintenance functions
5

Responsibilities For VIP Operations Technician Resume

  • Diagnoses and repairs basic equipment
  • Interfaces with/escorts external contractors
  • Performs and documents basic equipment maintenance functions per applicable policies and procedures
  • Acts as the primary liaison between Executive members and Enterprise Operations
  • Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group
  • Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on problem resolution
  • Update Data Center documentation within spreadsheets and Visio
  • Initiate critical incident alerts. – open bridge
  • Assist the Unix Team with junior administer functions
6

Responsibilities For Datacenter Operations Technician Resume

  • Work closely in a diverse small team environment as well as independently
  • Provides Help Desk support after hours and on weekends
  • Monitor and maintain a secure environment for the Data Center
  • Working in conjunction with all appropriate personnel, performs manual and automated operations, general maintenance and support functions necessary for the production of vaccines
  • Performs general maintenance and assists or ability in troubleshooting of equipment independently
  • Performs sampling/in-process testing supporting the manufacturing and validation process for current process as well as developmental work for new products/processes as required independently
  • Apply Problem Solving Ideas and Strategies using Lean Sigma Tools and methodologies
  • Recognizes problems and uses existing procedures to assess solutions, capable of forming a clear problem statement
7

Responsibilities For Depot Operations Technician Resume

  • Self-motivated to maintain own training status and ability to train others
  • Utilize basic personal computer applications including spread sheets, word processors, email, and internet browsers
  • Builds and decorates the set and/or provides props used for production
  • Provide first level triage to determine if issue is hardware, environmental, or carrier and engage teams accordingly
  • Speak and write English, fluently
8

Responsibilities For Operations Technician Inlec Resume

  • Needs to be familiar with CMMS (Computer-Maintenance Management Systems) to log and track work orders
  • Correctly completes preventive and corrective maintenance work requests in a timely manner
  • Records and maintains data pertinent to the healthcare mission of Cambridge Health Alliance
  • Reads, interprets, and follows NFPA codes, TJC accreditation requirements, Commonwealth of Mass. State Health Department licensure regulations, Commonwealth of Mass. State Electrical Codes, EPA regulations and Current Commonwealth of Mass. State Building Codes as they relate to the daily functions of the Alliance Facilities
  • Monitoring and troubleshooting of assigned equipment and devices using test equipment, technical manuals, control drawings, electrical schematics, and mechanical diagrams
  • Influence and collaborate with other technical teams in the pursuit of resolving complex technical issues
  • Establish trust and maintain a high level of confidentiality for all VIP Operation activities/tasks
  • Establish relationships cross-functionally to drive escalations to closure
9

Responsibilities For TCO Operations Technician Resume

  • Monitor the automation system for proper event execution; accurately check every aspect of each log in the automation system
  • Keep all stations in compliance with FCC rules and regulations governing television broadcasters including EAS requirements, closed captioning logs and compliance with the FCC Children’s Television Act
  • Use IT-based equipment in a broadcast environment
  • Ensure that all EHS policies are followed. Support and participate in the Maintenance Work Process
  • Promotes an environment in which everyone is treated with respect
10

Responsibilities For Claim Operations Technician Resume

  • Learns and retain process knowledge of the unit and process changes to the unit to enable effective operation and detection of unusual process conditions; uses knowledge to troubleshoot and resolve issues
  • Provides accurate and timely communication to co-workers
  • Exhibits personal leadership in daily activities, task planning, incident investigations, and work performance as they relate to the company's key focus areas which include the following: safety, the environment, quality, reliability, and cost of operation
  • Takes ownership of the unit to ensure production rates and right-first-time results are maximized and to ensure the unit is maintained in proper operating condition
  • Records data readings, utilize plant data/control systems, and observe process conditions on a continual basis to maintain good control of the unit
  • Performs minor maintenance on equipment and enter SAP work notifications on equipment in need of maintenance
  • Provides ideas, raise concerns, and work with other functions including plant management, engineering, and maintenance to improve individual and unit performance
  • Engages in frequent developmental dialog with supervisor and others to continually enhance personal and group performance and development

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