Tech Ops Resume Sample
Katherine Reilly
15239 Romaguera Highway,
Houston,
TX
+1 (555) 563 2223
Work Experience
Tech Ops Leader
06/2016
-
PRESENT
San Francisco, CA
- Responsible for knowledge of departmental paperwork, forms and reporting; prepare with limited supervision
- Provide extensive administrative functions within Technical Operations department
- Valid NC driver’s license
- Creates reports using Microsoft Excel, SharePoint, and other standard and custom built reporting tools. Maintain existing reports/systems to reflect changes or additions to the company’s lines of business
- Effectively and accurately communicate to customers(written and speech)
- Drive departmental KPI’s by handling as many inbound calls as possible while still providing world class service
- Quickly identify and escalate ‘work stoppage’ or ‘hard down’ issues to Tier 2 technicians
Trainee Technician Tech Ops-capsicum Re
09/2009
-
12/2015
Detroit, MI
- Work to develop and improve existing processes that can enable the department to respond to customer’s needs more efficiently and pro-actively
- Ensure that TWC’s mission and values are carried out through personal actions and words
- Ensure datacenters are ‘tour worthy’. Proper labeling, proper cabling and racking techniques, etc
- Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts
- Direct the activities required in installation and service of underground and aerial cable television lines and equipment utilizing employees and contractors. Develop and implement plans to maintain and improve productivity of these activities
- Recognize, enforce and exhibit good safety practices, rules and requirements in technical operations employees’ performance of all tasks
- Ensure compliance of FCC technical standards, Time Warner Technical Operations, Engineering and Operational practices and specifications. Consistently follow and enforce standards of business conduct and operational practices to assure that customer satisfaction, quality of service, and operational metrics are achieved
- Operating system administration; for example, managing processes and
Tech Ops Internship
09/2005
-
03/2009
San Francisco, CA
- Can work independently with little oversight
- WinForm application understanding
- SQL basics (services and users)
- Operating System understanding (windows, macOS, etc.)
- Outlook organization and communications skills
- Serves as a Point of Contact from a Technology stand point to the SA’s, Shift Leads and the Operations Managers
- Applies lessons learnt out of RCA’s and ensure the actions are tracked and executed to fix it across different servers
- Provide guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review. Supports company’s policies and procedures including AA/EEO goals
Education
Pacific States University
2000 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrates excellent client engagement communication skills
- Problem solving skills (ability to work through problems)
- Multi-task and effectively prioritize workload to meet team goals
- Strong proven expertise with automation techniques/technologies
- Identifying and documenting product defects, escalating issues to Engineering with correct priority allowing for a timely fix impacting Engineering SLAs
- Experience working in Technical Operations, DevOps or SRE style roles leading or managing a small to mid sized team
- Deep experience with the Linux command line, shell scripting, automation of common tasks, and configuration of systems monitoring tools
How to write Tech Ops Resume
Tech Ops role is responsible for software, mac, security, payroll, telephony, reporting, manufacturing, design, research, multimedia.
To write great resume for tech ops job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Tech Ops Resume
The section contact information is important in your tech ops resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Tech Ops Resume
The section work experience is an essential part of your tech ops resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tech ops responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tech ops position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Tech Ops resume experience can include:
- Experience with J2EE Web/App Server (Apache, JBoss, Weblogic, Tomcat)
- Experience with automation tools (GO, Puppet..etc)
- Experience with tools like Git, Stash, Jenkins, Hudson
- Operate types of mixers, transfer systems, process flow meters and valves
- Experience with Amazon Web Services (AWS), Git, Graphite and related tools for large-scale systems management
- Manages and prioritizes IT project tasks and issues
Education on a Tech Ops Resume
Make sure to make education a priority on your tech ops resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tech ops experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Tech Ops Resume
When listing skills on your tech ops resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical tech ops skills:
- Solid experience in end users services for financial services companies
- Experience building, designing, and operating a technical operations and engineering team
- Experience in software engineering as well as best practices, deployments, CI, testing, etc
- Deep analytical experience to create product health reporting and product usage statistics
- Technical experience working with networks and communications equipment in a call center/network operations center environment
- Management/Lead Experience
List of Typical Experience For a Tech Ops Resume
1
Experience For Trainee Technician Tech Ops-capsicum Re Resume
- Determine appropriate actions for each transaction and document and communicate any necessary corrections
- Recommend needed improvements to the software system or tools used for this work duty
- Perform correct documentation of GMP tasks to include accurate weights, speeds, temperatures, etc.
- Be responsible for steps or information related to changeovers, cleaning, product & batch changes, line clearance, date and code accuracy (art, batch or product codes)
- Utilize procedures required by and appropriate for the regulatory / compliance profile of the product and department
- Conduct or participate in investigations regarding any departure from standard operating procedures, identify root cause and assist in implementation of any required remediation
- Check and regulate machining factors, (i.e. speed, pressure, temperature, and other parameters) utilizing applicable procedures and accurately documenting activities as defined by documentation requirements and site policies and procedures
2
Experience For Analytics Tech Ops Engineers Resume
- Assist with changeovers, cleaning, product / batch changes, line clearance and date/code accuracy (i.e. art, batch or product codes)
- Document checks including. but not limited to, weights, torques, seals, and water leaks
- Accurately complete all Preventative Maintenance on time
- Provide technical support to user base
- Diagnose and resolve advanced information technology hardware and software issues
- Develop and maintain a professional level of proficiency with Information Technology
- Capturing and documenting the details of an issue. Troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route request
3
Experience For Tech Ops Mgr-eagle Resume
- Work with Support Service colleagues to research and document problem resolutions
- Work independently to research and resolve complex technical issues
- Develop and maintain knowledge of application roles and responsibilities
- Diagnoses basic hardware and software problems by phone. Responds to customer inquiries
- Monthly gym reimbursement
List of Typical Skills For a Tech Ops Resume
1
Skills For Trainee Technician Tech Ops-capsicum Re Resume
- Seven+ years’ experience in a technical and operations support role
- Assessing & identifying issues, measuring progress, and tracking remediation of IAM related risks in supported technologies
- Developing and reporting metrics which drive continuous improvement of IAM controls
- Integrating applications and infrastructure into strategic IAM tools and processes to resolve control gaps
- Partnering with Architects and AD teams in the CCB/GTI
- Acting as a catalyst to highlight opportunities and gaps, advise on choices and consequences, and challenge proposed solutions
- Promoting the use of consistent infrastructure configurations across CCB and evolve methods to ensure consistent implementation
- Perform proper operation of processing equipment which includes the following: steam jacketed mixing vessels, process pumps
2
Skills For Analytics Tech Ops Engineers Resume
- Management of multiple hosting environments including public and private cloud solutions
- Support all clients by assisting HelpDesk in escalated tickets meeting a case resolution of 95%
- Complete Technical Implementation of new clients and integrating DMS' with a case resolution of 95%, also impacting 30 days to revenue
- Weigh raw materials per formula within correct weight ranges using various types of scales. Requires reading and interpret scales correctly
- Self motivated; requiring minimal supervision
- Three+ years management and experience in the support and deployment of internet-based products or services which support a High traffic, High Volume environment
3
Skills For Tech Ops Mgr-eagle Resume
- Collaboration with engineering and product management to resolve production issues that impact the user experience and overall product health
- Motivated, proactive, and self-starting
- Contribute to new standard operating procedures, policies and processes as appropriate
- Work with management and executives at all levels; including the ability to thoughtfully articulate and present strategic level metrics/proposals to senior executives
- Process large volume of data to identify compliance and offenders and drive resolution
4
Skills For Spec, Tech Ops Resume
- Drive key stakeholders to adhere to IAM policies and regulatory guidance
- Provide guidance to operational personnel to execute IAM related risk management processes as completely and efficiently as possible
- Manages Navarik's IT vendor relationships
- Provides technical support to Navarik's teams
- Follow policies, procedures, and guidelines
5
Skills For Tech Ops Leader Resume
- Monitor implementations to help ensure adherence to accepted standards in the deployment of identified remediation’s
- Work with offnet carriers (LEC, CLEC, ILEC) and/or vendors to resolve trouble issues
- Responsible to clear all Financial Disciplines with support (bad debt, unallocated cash, uncollected brokerage, held funds, funding and late signings) assigned to them in accordance with internal SLA’s or escalated accordingly
- Responsible for the tracking, collection and payment of ‘Premium Payment Warranties’ with support ensuring appropriate action is taken to mitigate all potential Errors and Omissions exposure
- Demonstrates a complete understanding of the full end to end process model across all disciplines, including all associated Service Level Agreements (SLA’s) and Turnaround Times (TAT’s)
6
Skills For Tech Ops Engineer Resume
- Collaborates with support staff to develop recovery procedures to coincide with new system rollouts. Collaborates with support teams and lead staff with early detection and problem prevention for timelier recovery
- Hands on experience with very high scale infrastructure challenges and architectures ; Ability to architect and delegate optimal architectures and infrastructure requirements for projects
- Experience working in high scale/distributed systems where high availability, low latency and scalability is key
- Proven knowledge and understanding of WDPR’s technical infrastructure and server environments
- Experience in managing a team in a shared services environment
- Demonstrated success applying run-time operational success
- Experience in a cloud based environments such as AWS, Azure or Google
- Working knowledge and understanding of WDPR’s major cast-facing, operations/fulfilment systems
7
Skills For Mgr Tech Ops Resume
- Carrying out many functions by assisting the project manager in organizing various projects
- Developing and maintaining business metrics/reporting
- Enjoy lots of free Uber Rides each month
- Possess reasonable level of technical knowledge in end users products including collaboration, messaging, unified communications, multimedia and virtual desktop infrastructure
- Familiarity with tools such as AppDynamics, OpsGenie, Sensu, Splunk, Atlassian suite – Jira, Jira Service Desk, Confluence. Open to other tools to help enable more efficient technical operations
8
Skills For Manager, Tech Ops Resume
- Strong interactive skills and demeanor
- Experience administering UNIX/Linux/LAMP environments
- Experience in a GMP environment
- Self-motivated, organized, team oriented person with the ability to resolve multiple confidential/sensitive, time-critical, and competing priorities and projects
- Open source software deployment and administration
9
Skills For Tech Ops Manager Resume
- Takes initiative has a ‘can do’ attitude
- Identifying and documenting product defects, escalating issues to Engineering with correct priority allowing for a timely fix impacting Engineering SLAsInclude mission 80
- Accurately complete batch records adhering to all CGMP’s
- Proficient in Linux/Unix shell scripting
- Read and interpret scales, load cells, gauges & translate formula instructions into equipment operation, with assistance from Sr. Tech Compounding
- Take support calls and log issues into Ticketing System Respond to requests via telephone
- Extremely familiar with Agile Development and DevOps practices
- Progressive experience in managing and coordinating an installation/ & service department, customer service department, or field operations support department in a medium to large size cable or telephony environment required
10
Skills For Tech Ops Lead Resume
- Progressive experience in managing and coordinating an installation and service department, customer service department, or field operations support department in a medium to large size cable or telephony environment required
- Develop and maintain the infrastructure automation
- Works on small to large, complex issues/projects that require increased skill in multiple technical environments and knowledge of one or more specific technical products
- Ensures appropriate contingency procedures are in place for
- Participate in compliance and operations’ special projects
- Utilize various monthly reports to identify accounting transactions such as abnormal balances, unchanged balances, items in payroll suspense, and credits to expense to establish whether these are in compliance with NACUBO, GASB, GAAP, and University policies and procedures
- Demonstrate leadership in tier l and other communication processes designed to identify and resolve production issues
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