Supervisor Services Resume Sample
Alexandra McClure
437 Ledner Trafficway,
Philadelphia,
PA
+1 (555) 645 9774
Work Experience
Supervisor Administrative Services
06/2017
-
PRESENT
Phoenix, AZ
- Credit Reporting – Loan status is reported on credit reports for all eligible PennyMac borrowers. Involves review and updating of account status codes, transmitting credit reporting data to the major credit repositories, reviewing exceptions, and reviewing reporting for accuracy
- Attract, develop and retain talent necessary to support business priorities
- Approve timecards and time off requests
- Ensure team and department goals are met by doing the following
- In customer service or financial operations support
- Demonstrated analytical capabilities and technical proficiency required
- Strategic thinking and effective problem solving skills
Supervisor Player Services
07/2010
-
04/2017
San Francisco, CA
- Effective communication capabilities at all levels of the organization
- Although not required, administrative experience in the insurance industry is desired
- Responsible for managing inventory system and non-stock receiving process, including physical tracking of material from receiving PO’s and electronic tracking
- Third level qualification in Finance, Accounting or equivalent
- Excellent organisational skills and a high attention to detail
- Supervision of the P&L and Balance Sheet production and control environment, partially through the review of risk and performance metrics
- Ensure all commissions processing activities are being completed and delivered within agreed timeframes and to a high quality standard
- Approve / sign-off on correspondence with clients
- Ensure procedures are updated and adhered to
Supervisor, Student Services
12/2007
-
05/2010
Detroit, MI
- Estimates personnel needs and assigns work to meet completion dates
- Develops operating and customer service procedures
- Supervises, coordinates and provides leadership to and reviews the work of assigned staff
- Interviews and recommends candidates for employment or termination
- Assists manager with development of short and long-range departmental goals and objectives
- Serves as a liaison between management, other departments, subordinates and/or members
- Resolves problems and complaints from client departments, other managers and/or members
- Two years of experience as Production Supervisor I or relevant leadership experience
- Property Preservation – Properties secured by delinquent loans are inspected and if found to be vacant, are preserved by the property preservation vendor(s)
Education
Evangel University
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Analytical skills to create, interpret, and recommend planning options. Able to understand how to calculate a customer’s space requirements and fit them into any given space
- Experience leading, directing, and/or supervising; interacting, advising, training, and communicating effectively
- Experience training, directing, and supervising; demonstrated ability to apply personnel policies and procedures
- Experience, familiarity with medical terminology, and experience in complex healthcare organizations
- Validating / 2nd checking of shareholder Deals processed and reporting deliverables before they are released
- Experience researching, composing, and preparing reports, budgets, financial information, and correspondence
- Experience with and thorough knowledge of policies and procedures related to accounting methods, practices, procedures, and budgeting
How to write Supervisor Services Resume
Supervisor Services role is responsible for database, events, finance, credit, training, integration, security, compensation, trading, bookkeeping.
To write great resume for supervisor services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor Services Resume
The section contact information is important in your supervisor services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor Services Resume
The section work experience is an essential part of your supervisor services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor Services resume experience can include:
- 3/4 years experience in Shareholder Services with Shareholder Dealing experience
- Excellent at multi-tasking while possessing a professional demeanor and attitude
- Demonstrate initiative in identifying potential problems or opportunities for improvement and take appropriate action
- Experience in Service Delivery and Operations Management
- Work closely with other functional leaders across the organization to regularly improve and maximize operational effectiveness
- Experience with handling money
Education on a Supervisor Services Resume
Make sure to make education a priority on your supervisor services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor Services Resume
When listing skills on your supervisor services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor services skills:
- Strong organizational skills and can handle a large volume of responsibilities
- Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure
- Experience reading and interpreting manuals, reports, budgets, governmental rules, and regulations. Contracts, correspondence, and account information
- Ensures effective management of staff in achieving goals of the practice
- Maintains an effective process for the creation, filing, storage, maintenance and retrieval of medical records consistent with AHC policies and procedures
- Experience in signing off on correspondence with clients
List of Typical Experience For a Supervisor Services Resume
1
Experience For Supervisor Administrative Services Resume
- Two years of experience working in a health care environment as a patient escort, valet or greeter; or
- Experience servicing GTECH equipment in the field is required
- Planning and supervise the work of the junior and senior team members
- Assisting investors and clients in a professional manner and solve ad-hoc investment manager and investor’s queries
- Being responsible for delivery of excellence in customer service for the Shareholder Services department
- Support and assist other team members during high volumes and staff shortages
- Ensure that recurring client issues are noted, resolved and advised to manager
- Ensure all revenue & non-revenue deals are booked on a timely basis. Coordinate adequate staffing coverage for month and quarter-end requirements
- Actively participate in acquisition and merger projects, and support all related planning and integration activities
2
Experience For Supervisor, Student Services Resume
- Facilitate the hiring and integration of new staff
- Manage reporting requests as required
- Participate or being responsible to any operational or regulatory projects (take-on projects, launch new fund/share classes)
- Supervise front desk operations at Salesforce Tower, including 15-20 hours per week of hands-on desk time
- Work closely with Sr. Coordinator to ensure that the offices are well maintained and running efficiently
3
Experience For Supervisor, Workplace Services Resume
- Assist with new hire on-boarding process
- Coordinate the set up training rooms for new hire orientation and other internal onsite events
- Liaison with Marketing, executive assistants and internal communication for help with client tours and internal meetings
- Assist internal West Region Team during construction projects
- Coordinate assistance for Executives visiting Palo Alto
- Familiarity with facility equipment and a willingness to learn building operations
- Develop SOPs and other training documents
4
Experience For Supervisor Player Services Resume
- Supervise and direct employees performing activities related to
- Knowledge of word-processing and spreadsheet software, required
- Provides coaching and feedback on employee performance that ensures consistency and a high level of customer service
- Initiate setup and ongoing account maintenance with our internal systems and external counterparties
- Supervise front desk operations at Salesforce HQ, including 15-20 hours per week of hands-on desk time
- Respond promptly to employee tickets/requests, and growing our internal employee knowledge base
- Liaise with other department units to ensure a high-quality service
5
Experience For Supervisor, Account Services Resume
- Escalation of issues to Manager/Senior Manager
- Implement processes for team efficiencies
- When requested act as back up of manager for business related activity
- Ensure all queries are resolved timely / Ensure all mailboxes are controlled and cleaned on a daily basis with team members
- Supervises the department’s day-to-day operations as they relate to Hospital Billing, Emergency Department Registration, Admitting Registration, and office management, as applicable
- Provide day to day supervision of associates responsible for receiving incoming calls from Express associates, and supporting administration of the company’s leave policies and compliance programs including but not limited to FMLA, Disability, Workers Compensation, SOX, and Authorization to Work in US/Canada
6
Experience For Player Services Cage Supervisor Resume
- 13) Set up calling campaign jobs in the office CRM system in coordination with the Office’s Systems and Marketing & Communication teams
- 7) Ensure the Admissions Information Center (inbound call center) has appropriate coverage during the office’s hours of opperation
- 11) Work closely with the Office of Admissions’ Marketing & Communications and Recruitment teams, as well as, other campus entities to identify calling campaigns. Manage outbound phone calling campaigns to ensure they are completed in an accurate and timely manner
- Facilitate administrative support for CRE’s geographically dispersed senior leadership team, which includes but is not limited to creating presentations and documents, compiling and analyzing data, routing phone calls and handling calendar management
- Provides coaching and feedback on employee performance that ensures consistency and a high level of customer service. Analyzes and actively
- Motivate and inspire team to achieve higher levels of performance
7
Experience For Supervisor Shareholder Services Resume
- Diffuse and resolve client issues
- Liaison between teams in the investor group as well as other business partners (Compliance, Legal, Quality Assurance, People Success, Mission Control)
- Self-motivated multi-tasker, who meets deadlines, and works with a sense of urgency
- Hands-on, ‘in the trenches,’ approach and attitude
- Genuinely a people person and able to inspire others
- Manage a team of Shared Services Administrators and Specialists by assigning tasks, distributing workload, providing coaching and feedback, and assisting with career development and planning. This includes the completion of annual performance reviews and goal setting
- Previous supervisory, training, coaching and performance management experience, preferably within the hospitality industry
8
Experience For Member Services Evening Supervisor Resume
- Partner with regional peers and Shared Services leadership to maintain global standardization and consistency
- Ensure team adherence to defined global processes and operational policies. Create, update, and implement process and policy documentation as required
- Promote an open and inclusive environment through clear and regular communication and employee engagement
- Supervise, motivate, coach and recognize performance amongst the guest service team at Administration, GCL (Lost and Found), VBL, and SBL locations. Address, manage and document performance shortfalls as they happen. Conduct performance evaluations and initiate/suggest plans to help motivate workers to achieve goals
- Oversee and, when necessary, handle sales transactions for season passes, tickets, lessons and attractions; manage a cash float, balance and reconcile daily sales, balance safes, complete daily reporting and be familiar with and responsible for opening/closing all Guest Service locations
9
Experience For Supervisor, Shared Services Resume
- Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery
- Provide manager with tracking, reporting and assessment of outcomes
- Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information
- Be an integral part of a Guest Services Supervisory Team in assisting the Manager, Assistant Manager and other Guest Services Supervisors, to ensure responsibilities are covered according to days off, Guest Service locations, hours of operation and changing weather patterns
- Coordinate/manage the District’s Medicaid billing
- Provide orientation, training, and support for new employees
- Assist in implementing the District’s goals and strategic commitments
10
Experience For Supervisor, Guest Services Resume
- Facilitate problem solving by individuals or groups
- Coordinate, staff and process the identification and evaluation of potential Exceptional Education students
- Provide coordination/training on Student Services related issues, including, but not limited to, crisis intervention, child study teams, child abuse, and prevention/intervention
- Experience in Human Resources and/or Call Center Management
- Working knowledge of Title IV regulations
- Develop or assist in developing the department budget and monitor its implementation
- Represent the department on District and/or community committees as appropriate or assigned
List of Typical Skills For a Supervisor Services Resume
1
Skills For Supervisor Administrative Services Resume
- Experience supervising or leading a team
- Experience in managing small groups of operations professionals
- Effective and quality patient care services
- Effective leadership through practice participation
- Experience with Excel and Windows-based applications
- 3-4 yrs office experience
- Fice experience
2
Skills For Supervisor, Student Services Resume
- Line supervisory experience
- 3-4 yrs office experience, particularly in a physician practice environment
- Fice experience
- Experience in Client liaison or management
- Collaborate with the global Workplace Services team to develop and implement improvements to customer experience and team efficiency
- 1-2 yrs line supervisory experience
3
Skills For Supervisor, Workplace Services Resume
- Experience in use and function of office equipment applicable to position, including computers and applicable software
- 1~2 yrs line supervisory experience
- Experience in client services management
- Managing extensive snack/beverage program for the offices, including monitoring budget
- Overseeing the day-to-day activities including the process of Capital Calls, Subscriptions, Redemptions and Transfers of shares/units and Distributions
4
Skills For Supervisor Player Services Resume
- Plan and set departmental goals. Assist manager in developing and improving procedures given the current systems utilized and new systems being developed
- Carry out cross-training for developmental and back-up purposes, ensuring ownership of the training plan for direct reports
- Assists in~patient scheduling, checking out and additional functions as needed
- Plan and supervise cross-functional training of team members; identify potential future leaders with a focus on career development and succession planning
- Responsible for promoting a positive influence in the community and participating in company-sponsored event
5
Skills For Supervisor, Account Services Resume
- Work on Volunteering opportunities for the WPS group as well as assisting with office wide events
- Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable
- Monitor and impact the bigger picture and the bottom line by strategizing to improve existing systems and sales procedures
- Communicates all ordering needs to the Director of Member Services
- Acts as the Point of Contact (POC) for the facility during shift; responds to, and reports on emergency/incident/accident situations as they arise
- Interface with ER&R’s physical security group as it relates to building access, visitor management, security policies and reception
- Fluent verbal and written English is essential
6
Skills For Player Services Cage Supervisor Resume
- The position supervises medical assistants, LVNs, industrial report billers, and case coordinators
- Develop solutions to a variety of problems; ensure solutions are consistent with organization objectives
- Manages the inventory and audit of pro shop items and branded merchandise. Monitors the CSI inventory database and updates items on a weekly basis
- Manages the Vassar desk equipment check-out operation which includes: daily inventory control, equipment orders, replenishment of damaged and lost equipment, collection of lost equipment and late fees
- Conducts the daily audit and card activation of online membership transactions. Cross references CCURE with CSI to ensure appropriate membership type selection. Communicates with members regarding discrepancies
- Utilizes CCURE to validate all Friends of MIT sponsorship submissions
- Processes all registrations for Aquatics, Fitness, and Member Services using CSI Software
- Submits facility work requests to MIT Facilities, communicates all maintenance and repair issues to the Assistant Director of Alumni/Wang
- Conducts the ongoing membership card audit for all ID types. Cross references “active” members in CSI with active ID cards containing “athletics” clearance in CCURE. Removes card clearance when discrepancies are found
7
Skills For Supervisor Shareholder Services Resume
- Audits all Alumni/Wang registration forms for accuracy and completion; submits completed forms to the appropriate department
- Attend and participate in all Member Services in-service trainings, POC meetings, and weekly one-on-one meetings with supervisor
- Serves as the secondary lifeguard for the Alumni Pool while on duty; provides support for the primary lifeguard and Wang Fitness staff
- Total patient satisfaction with services and health care
- Knowledge: General and detailed knowledge of industry practices, standards, and concepts that pertain to operation supervised and related functions
- Supervises the day to day operations of the Center's Business Office
- Supervises the day to day operations of laboratory and/or x-ray department in compliance with AHC and outside regulatory agencies policies and procedures
- Maintains an effective process for the reception, registration, and check-in of all patients receiving care at the Health Center varied (patient visits per month)
8
Skills For Member Services Evening Supervisor Resume
- Maintains an effective process for the check-out, charge entry, and cash collection functions for all patients' visits at the health center, approximately patient visits per month
- Responsible for maintaining an effective function for the telecommunication center
- Effective leadership through practice participation,
- Two years’ experience as a Facilities Coordinator or related position
- Related office/clerical experience
9
Skills For Supervisor, Shared Services Resume
- Assists in patient scheduling, checking out and additional functions as needed
- American Red Cross certification in Lifeguarding, or an ability to obtain within 60 days
- Knowledge of ICD9, ICD10, and CPT coding as well as general healthcare administration is required
- Develops and maintains provider and ancillary schedules that maximize productivity and patient access to care (number of schedules managed)
- Supports the Center and team in daily operations and the achievement of long term goals
- Researches, coordinates and submits new vendor contracts for CORE Services; tracks and develops reports to identify progress; acquires and maintains vendor COI’s
10
Skills For Supervisor, Guest Services Resume
- Oversee integration of green products used by vendors in conjunction with Viacom’s Lean to Green initiative
- CPR for the Professional Rescuer and AED required upon hire
- American Red Cross First Aid required upon hire
- CPR for the Professional Rescuer and AED required within 30 days of hire
- American Red Cross First Aid required within 30 days of hire
List of Typical Responsibilities For a Supervisor Services Resume
1
Responsibilities For Supervisor Administrative Services Resume
- Experience with coaching employee performance
- Assist in the interpretation of programs, philosophy, and policies of the district to staff, students, and the community
- Keep well informed about current trends and best practices in areas of responsibility
- Promote and support professional growth for self and others
- Supervise assigned personnel, conduct annual performance appraisals and make recommendations for appropriate employment action
- Prepare or oversee the preparation of all required reports and maintain appropriate records
2
Responsibilities For Supervisor, Student Services Resume
- Utilize appropriate strategies and problem-solving tools to make decisions concerning planning, utilization of funds, delivering services and evaluation of services provided
- Interact with parents, outside agencies, business and community to enhance understanding of District initiatives and priorities and to elicit support and assistance
- Serve on District, state or community councils or committees as assigned or appropriate
- Maintain expertise in assigned areas to fulfill project goals and objectives
- Use appropriate styles and methods to motivate, gain commitment and facilitate task accomplishment
- Monitor and enforce use of internal policies and procedures and report any deviation to Department Manager for review
3
Responsibilities For Supervisor, Workplace Services Resume
- Lead the day-to-day operations of the team to ensure the efficient delivery of services to students in accordance with Service Level Agreements
- Monitor operations to ensure practices are in compliance with federal, state and accreditation and corporate regulations
- Evaluate the performance of SSAs, including monitoring phone and case quality and employee coaching and development. Ensure that team members know and understand their responsibilities, authorities and accountabilities
- Serve as the escalation point for students as necessary. Respond to and resolve escalated student issues in a timely manner. Provide information regarding resolution to students and also to any employee involved in handling the student issue
- Evaluate and review current student service practices and processes. Develop and implements continuous improvements for department
- Interface within various levels of the group
- Oversee a team of contract Guest Services Ambassadors
- Approve timesheets, time-off requests and time away requests
- Identify areas of opportunity for the overall Guest Services team and execute on initiatives from start to finish
4
Responsibilities For Supervisor Player Services Resume
- Contribute new ideas to engage and empower the team; help establish and ensure adherence to workflows designed to improve productivity, efficiency, and measure on delivery
- Establish productive and cooperative working relationships with all Guest Services Ambassadors, direct management, and key partners and stakeholders
- Act as a liaison between Guest Services and key stakeholders to drive results and enhance partnerships across campus
- A proactive self-starter with excellent independent, decision-making capabilities (including knowing when to delegate) and a solution-orientated, can-do attitude (knowing when to jump in)
- Manage the daily front desk operations for our Palo Alto sites. Operations include greeting of clients, conference room management, and bringing a concierge level of service to employees
- Direct supervisor of one receptionists and one Sr. Coordinator
- Assist with tickets through our internal work order system
- Analyzes and actively manages quantitative and qualitative performance metrics and communicates information to manager and staff in order to promote service excellence and individual personal growth
5
Responsibilities For Supervisor, Account Services Resume
- Fosters a climate of mutual respect that values the contributions of individual team members and maximizes the diverse talents of each employee
- Coordinates creative elements of tactical initiatives and, together with creative team, present concepts to department’s clients
- Supervise function by reviewing daily work, addressing and resolving technical and logistical issues as they occur, thereby ensuring the accuracy of the Trading systems, and technical quality and timeliness
- Ensure process is conducted in compliance with internal controls and regulatory requirements
- Resolve and escalate problems
- Supervise daily work so that it is performed within policy, procedural guidelines, and the department’s review checklists
6
Responsibilities For Player Services Cage Supervisor Resume
- Ensure accurate and timely services to enable our accounts to trade any security, in any country, with any counterparty
- Research and identify opportunities for our funds to participate in tax relief at source opportunities
- Manage and participate in various department projects. Identify project objectives, resources and barriers, and implement project strategies. Ensure successful and timely completion of projects
- Approve timesheets, time-off requests and time away requests; schedule1:1s, team meetings
- Contribute new ideas to engage and empower the team; help establish and ensure adherence to SLA's designed to improve productivity, efficiency, and measure service delivery
7
Responsibilities For Supervisor Shareholder Services Resume
- Good technical capability
- Exposure to large pumping installations and associated dewatering activity
- Previous exposure to cable handling in an open cut mining environment is beneficial
- Establish productive and cooperative working relationships with direct reports, direct management, and key partners and stakeholders
- A basic working knowledge of the Microsoft Office Suite
- A current New South Wales Open Cut Examiner practicing certificate is beneficial
8
Responsibilities For Member Services Evening Supervisor Resume
- An understanding of SAP and Citec systems is also ideal
- Collaborate strategically with Associate Manager on team compensation, merit increases, and promotions
- Assist Associate Manager with special projects as needed
- Accomplish results mainly through direct supervision of employees. Often responsible for a specific phase of a project or operations. Note: Typically includes leaders of a team or project that also have full management responsibility for direct reports
- Some knowledge of financial analysis
- Communicate and/or exchange verbal and written information and instructions; conduct oral presentations
- Monitor team performance
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