Specialist, Operations Resume Sample

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Rosalind Hettinger
78053 Brown Shore,  Los Angeles, CA
+1 (555) 197 5420

Work Experience

Specialist, Operations
06/2015 - PRESENT
Phoenix, AZ
  • Experience of planning and scheduling drilling and other exploration activities in remote environments
  • Understanding of geological or mine site technical operations
  • Experience working on Indigenous Lands and with Native Title holders, in order to facilitate exploration activities while minimising the effect to Native Title
  • Demonstrated focus on productivity analysis and improvement
  • Capable of planning and scheduling in a methodical, detail-orientated, self-organised fashion
  • Capable of planning proactively, mitigating risk, yet equally efficient at problem solving ‘on-the-run’ when required
  • First class verbal and written communication skills with the confidence to interact and negotiate with a diverse range of suppliers, contractors, stakeholders and managers
  • Motivated and autonomous in work style that contributes to a collaborative team
  • Valid manual drivers licence is essential
Senior Specialist, Operations
03/2010 - 01/2015
Dallas, TX
  • Proven commitment to look after your own wellbeing and the confidence to speak up when others put themselves in harm’s way
  • Guides processes and completes work based on management direction for a specific functional area within the store
  • Ensures the consistency of operational processes and execution
  • Assists the management team to achieve performance goals and execute standard operating procedures
  • Contributes to the creation of an effortless service culture, delivering best in class, on-brand experiences, exceeding customer expectations, building loyalty and ultimately increasing market share to drive our profitable top line growth
  • Upholds the commitments to the company’s processes, values and Code of Business Conduct
  • Completes various payroll and accounting tasks such as processing payroll, entering payroll data into system database, running reports, tracking overtime, verifying accuracy of figures and computations, balancing and reconciling accounts and researching and responding to discrepancies
  • Completes various payroll and accounting tasks such as processing payroll, entering payroll data into system database, running reports, tracking overtime, verifying accuracy of figures and computations, balancing and reconciling accounts and researching and responding to discrepancies. (20%)
Specialist Operations Acceptance
03/2003 - 11/2009
New York, NY
  • Strong communication skills - comfortable providing guidance in group and individual settings
  • Positive attitude and experience encouraging adoption of operational processes and systems
  • Quickly learn new applications and systems (e.g. Workday, Salesforce, Trello) at an advanced level
  • Comfort with ambiguity and the ability to work through challenges in a changing environment
  • Work experience that demonstrates proficiency with Microsoft Excel and Outlook
  • Completes various payroll and accounting tasks such as processing payroll, entering payroll data into system database, running reports, tracking overtime, verifying accuracy of figures and computations, balancing and reconciling accounts and researching and responding to discrepancies. (10%)
  • Design and build detailed project plans that define scope, goals and deliverables
  • Represent global operations teams in discussions with I.T, Product and other project teams


Kettering University
1998 - 2002
Bachelor's Degree in Industrial Engineering

Professional Skills

  • The ability to prioritize effectively and handle shifting priorities professionally
  • Highly motivated with excellent interpersonal, problem solving and technical skills
  • Demonstrated problem solving skills, with an emphasis on Lean / Six Sigma methodology
  • Demonstrated organization and administrative skills
  • Excellent Powerpoint and presentation development skills
  • Real estate related experience and apprenticeship / BA or financial background with relevant experience in real estate or similar experience
  • Strong interpersonal skills are required both in verbal and written form

How to write Specialist, Operations Resume

Specialist, Operations role is responsible for shipping, credit, retail, finance, securities, training, integration, database, procurement, auditing.
To write great resume for specialist, operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Specialist, Operations Resume

The section contact information is important in your specialist, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Specialist, Operations Resume

The section work experience is an essential part of your specialist, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist, operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Specialist, Operations resume experience can include:

  • Good technical support skills
  • Strong analytical skills (quantitative and qualitative) and knowledge of presentation and spreadsheet software
  • Strong communication and interpersonal skills with ability to work in a fast paced team environment
  • Effectively and independently engage with and influence stakeholders within Operations and across the organization
  • Strong Service Mindset Strong ownership
  • Prompt and effective customer centric response to customer emails in Case management to achieve good CSAT survey

Education on a Specialist, Operations Resume

Make sure to make education a priority on your specialist, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Specialist, Operations Resume

When listing skills on your specialist, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical specialist, operations skills:

  • Willing and able to effectively respond to change
  • Willing and able to effectively collaborate with and work with teams
  • Two (2) years’ experience in relevant manufacturing or processing (packaging, aseptic/sterile, bulk, solid oral dosage, etc.)
  • Organize and maintain data / Problem solving and analysis skills
  • Demonstrated ability to manage and prioritize tasks
  • Managing the process, timelines, prioritization, tracking, and reporting of the OPDP binder submissions for Merck Oncology

List of Typical Experience For a Specialist, Operations Resume


Experience For Senior Specialist, Operations Resume

  • Effectively collaborate with team members to identify and implement continuous improvement initiatives
  • Experience in software and/or strong aptitude and ability to ask the right questions and learn quickly to make fast impact
  • Need strong Presentation skill
  • Spanish language skills preferential
  • Experience in handling DRY and Reefer container maintenance and repairs
  • Experience of leading teams would be an added advantage
  • Produces monthly financial health summaries and holds periodic review meetings with leadership to establish overall business priorities
  • Facilitate along with Leader to assign various tasks to Individuals to manage based on business priority and monitor the results
  • Work experience preference from DG / Cargo Execution / Capacity / TPM / MEPC / OTCS / Intermodal activities

Experience For Senior Analyst Specialist Operations Resume

  • Training new promotion team job owners and agency partners on binder submissions process
  • Assisting in annual planning and budget management of binder submissions
  • Provide front line troubleshooting on shopfloor for process stoppages, interruptions to enable smooth resumption of manufacturing activities
  • Prepare, analyze and develop financial reports for long term planning and forecasting
  • Develop and deliver regular status and management reporting on global strategic and optimization initiatives
  • Develop and maintain subject matter expertise regarding WUBS operational processes and technologies
  • Continuous improvement on manufacturing processes, with specific focus on harmonization and simplification of operational processes/systems
  • Partners cross functional groups on strategic initiatives requiring IPT support e.g. site based risk assessments, new product transfer
  • Assist in the development and continuous improvement of progression training

Experience For Specialist Operations Acceptance Resume

  • Coordinates training and development within a discipline based on business demand
  • Assists in root cause and corrective action problem solving as a functional expert
  • Support the Technology Operating Model and the transition of new or enhanced Technology services
  • Cross referencing rules in international manuals
  • Test Plans/Training Plans / BI Community
  • Operations - Marketing Replenishment, Stock, Overnight, Daily Operations

Experience For Business Analytics Specialist, Operations Resume

  • Prepare and manage client invoicing
  • Audits all completed projects for billing accuracy
  • Develop weekly and monthly production schedules for a live virus bulk vaccine manufacturing area
  • Develop and monitor production schedules for bulk vaccine manufacturing area
  • Participates in training of department employees and qualifications of the new processes and facilities as required
  • To provide timely information to stakeholders and clients on pending issues / concerns with possible impacts
  • Resolve complex back-end and customer facing issues related to site assets

Experience For Resource Manager, Specialist Operations Resume

  • Provide operational support to the business to ensure the success of the operating plan initiatives
  • Engage with third party analysts, consultants, and research organizations to execute research and bring independent knowledge and assessments into the company
  • To follow batch record instructions in the execution of manual process for Primary and Secondary packaging as applicable
  • To assist in the operation and set up of automated equipment in the performance of packaging operations
  • To assist in the reconciliation and movement (Chain of Custody) of materials between packaging areas and the warehouse
  • Perform basic administrative support, asset management and routine IT housekeeping services
  • Index the Final DGD in GCSS after reconciling

Experience For Analyst Specialist Operations Resume

  • Actively Involve in Team Projects, OS Maturity and Team building initiatives
  • Self-motivated approach to problem solving
  • Act as the main liaison between the Director Operations North America, and manufacturing counterparts
  • Travel 50% of the time to North American manufacturing facilities mandatory
  • Six Sigma tools, or other problem solving competencies required
  • Ensures alignment and cohesive decision making between business and ROM
  • Overall support for Agents in the negotiation, gathering of KYA documentation and data entry

Experience For Specialist Operations Resume

  • Ensure on-site response time to site on request during an unscheduled downtime shall be within 2 hours
  • Maintain troubleshooting guides, logical system diagrams and operation manuals
  • Monitor the Network Room/Computer Room/Data Centre environment and liaise with the Building designated maintenance
  • Work closely with stakeholders to understand pain points, process gaps, and operational needs
  • Use subject matter expertise to develop tools, analyses and educational materials to encourage action towards optimization effort
  • Leads investigations and product customer complaints attributable to the IPT
  • Team player who is IT-savvy and able multi-task

Experience For Technical Specialist Operations Engineering Resume

  • Able to work independently or small team
  • Deployment of lean tools to develop and or improve standards for new and current procedures
  • Assists in the development of audits to measure department improvements
  • Assists in talent acquisition process
  • Reduce process variation through technique and technology improvements

Experience For Senior Specialist Operations Manager Resume

  • Safe execution of change and service requests and resolution of incidents to service level agreements
  • Identify and contribute to automation of tools and processes to continuously improve both reactive and proactive activities
  • Contribute to the ServiceNow Knowledge base and share knowledge within the team
  • Provide input to the development and maintenance of Service Blueprints
  • Comply with the 1SAP Work Management & Service Management (ESM) processes related to work identification and the capturing of related historical transactional data into 1SAP/ESM
  • Provide input in to the resolution (both reactive and proactive) of problems assisting with identifying root causes & implementation of remedies to prevent future incidents
  • Participate in cross skilling activities within the team and other sub functions where applicable

Experience For Insuring Specialist, Operations Resume

  • Assist the MMO in communicating any operational and regulatory changes within the market
  • Answer incoming calls from investors/agents to the company hotline
  • A background in shipping would be useful
  • Provides updates to the MMO on any operational issues and concerns in a timely manner
  • Function as a Network Management Center Duty Manager supporting and directing all NMC actions when there are service delivery issues that exceed the Shift Supervisor’s operational authority or technical capabilities
  • Previous experience in EMR and engineering background would be added advantage

List of Typical Skills For a Specialist, Operations Resume


Skills For Senior Specialist, Operations Resume

  • Demonstrated analytical, organizational and planning skills
  • Demonstrated SQL experience, including the ability to write, maintain, and run queries
  • Overall work experience with at least 3 years’ experience in accounting, payroll or administrative support work
  • Overall work experience with at least 3 years experience in accounting, payroll or administrative support work
  • Overall work experience with at least 3 years’ experience in customer service, accounting, payroll or administrative support work
  • Soft skills in handling clients’ inquiries
  • Effectively performs inbound and outbound phone calls (30%),
  • Effectively performs offline tasks (70%),
  • Utilize communication skills, domain familiarity and the ability to leverage relationships across the company to realize business objectives

Skills For Senior Analyst Specialist Operations Resume

  • Leadership and interpersonal skills to motivate others and peers towards the achievement of better performance or Team goals
  • Managing receipt, storage and issue of materials, in process and finished goods
  • Good understanding of Shipping Operations Management and Frameworks
  • Experience with Ticketing Software such as Cherwell or Heat
  • Experience driving results on cross functional projects and process improvements
  • Previous experience with retail and wholesale host and on site applications, including business processes and demands
  • An equivalent combination of experience, education, and/or training
  • Experienced with direct client interaction with exceptional customer service focus and networking internally to research and resolve issues
  • Support effective working relationship with all key contacts within the regional portfolio

Skills For Specialist Operations Acceptance Resume

  • Ensures that all tasks related to course of work is in accordance with site procedures and current Good Manufacturing Practices
  • Typically, 7 or more years of experience in field facing or finance roles, preferably in the Information Technology sector
  • Track and provide recurring line-of-sight into near-term, medium-term and future BU strategic objectives and priorities
  • General business acumen, including: executive communications and the ability to prioritize
  • Identify and provide training plans to close skill gaps
  • Demonstrated capacity to escalate issues appropriately, both within & outside the chain of command
  • Good knowledge on ports in Europe, India and preferable China
  • Quality – demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Skills For Business Analytics Specialist, Operations Resume

  • Technical experience or educational background
  • Operational experience in a data rich environment
  • Experience in the target discipline
  • Fair knowledge on how Port/Terminal/CFS/Empty depot operates and clarity on handover & takeover points
  • Experience interacting with site, divisional or regulatory audits
  • Self-motivated and good under pressure
  • Four years’ experience in a leadership position

Skills For Resource Manager, Specialist Operations Resume

  • Two (2) years’ supervisory or project management experience
  • Providing technical support for in-line manufacturing processes in the vaccine and biologics area
  • Conducting technical investigations and analyses and recommending corrective actions
  • Writing and reviewing procedures for operation of equipment and processes
  • Ensuring the flow of information from leadership is consistently received to manufacturing facility stakeholders
  • Cabling of patching activities
  • Reviewing SOP’s/work instructions relating to production activities

Skills For Analyst Specialist Operations Resume

  • Writing reports (Word and Excel)
  • Understanding of load and discharge port constraints
  • Troubleshooting of processes, equipment, and systems
  • Handling 1st Level Team escalation box and other team related task
  • Escorting of authorized tenderer/personnel into Data Centre

Skills For Specialist Operations Resume

  • Interfacing with the Aquent binder submissions team
  • Posting of settlement difference amounts
  • Managing safety label updates
  • Maintaining accurate production and distribution records
  • Training on SOP’s to remain current for job requirements, logbook entries and GMP documentation

Skills For Technical Specialist Operations Engineering Resume

  • Managing day-to-day operation, managing the team and delivering on operational KPIs and SLAs 
  • Working knowledge of GMP regulations in a manufacturing environment
  • Working knowledge of Lean/Six Sigma tools and techniques
  • Interface with Corporate Strategy, Product Strategy, Marketing and Finance during strategic planning cycle and portfolio management/operating budget reviews
  • Thorough knowledge of standard business practices and principles, including basic accounting and budgeting
  • Assist as directed in formulating, establishing and improving operational procedures and systems that allow for the smooth operation of voyages
  • KYA tool training/support and responsible for training the Agents on the KYA information gathering process
  • Maintain and revise procedural and training documentation for the costing and pricing operations team

Skills For Senior Specialist Operations Manager Resume

  • Provide auditing support for annual costing and pricing exercises
  • Real time problem solving (RTPS) coaching on shopfloor to enable right first time problem solving, and minimize production downtime
  • Be customer responsive, building and maintaining relationships with our customers
  • Create onboarding materials and introduce new Science and Exploration staff to the division’s operating model
  • Basic voyage planning and involvement in the bunkering schedule
  • Defines and designs Walmart.com Operations processes (for example, supplier interaction, monitoring tracking information)

Skills For Insuring Specialist, Operations Resume

  • Proactively follow up on long-pending approvals & Longstanding containers with LOC
  • Backup tape inventory tracking and labeling
  • Co-ordinate with the Building Management when major maintenance work like Fire Alarm Testing and Power Shutdown
  • Background with multi-dimensional modeling and planning
  • Ensure execution of processes that provide accurate costing and pricing throughout Direct Supply systems
  • To perform cleaning and sanitization of packaging rooms
  • Responsible for performing first level troubleshooting support for problems related to computer hardware/software and application systems in the schools

List of Typical Responsibilities For a Specialist, Operations Resume


Responsibilities For Senior Specialist, Operations Resume

  • Experience in a cGMP manufacturing environment (especially including aseptic processing)
  • Experience with technical writing as it relates to investigations into manufacturing process variation
  • Design and manage ongoing process improvement solutions aimed to enhance Agent and Customer experience
  • Strong commitment to safety, environmental, and quality compliance
  • Processing incoming and outgoing MT599s
  • Processing FX exception messages received from an agent bank for a market
  • Processing Crest reject queues

Responsibilities For Senior Analyst Specialist Operations Resume

  • Drive a cost conscious mind-set in the team ensuring that there is common understanding and focus on adding value to the Maersk Line’s Bottom line
  • B.A in Finance, Accounting, or Banking
  • Implement a methodology to ensure that the strategy process is operational so that participation in emerging and existing markets is constantly evaluated
  • Assist in accounting support tasks when primary person is off
  • Multi-tasking and attention to detail are critical

Responsibilities For Specialist Operations Acceptance Resume

  • BA in Shipping Economies or relevant Diploma Chartered Institute of Shipbrokers
  • Dry bulk shipping industry – vessel operations side
  • Passion for working in a data-intensive environment
  • Post-secondary education in computer science, engineering, or related discipline
  • Adaptability – Manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events
  • Drive and Contribute to Warehouse & Logistics Operations business strategies working with Manager, Operations

Responsibilities For Business Analytics Specialist, Operations Resume

  • Lead monthly Inventory management meeting with relate function
  • Content expert of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (MS Outlook) required
  • Work is primarily achieved by individual or through project teams, utilizing technical expertise to achieve results
  • Weekly and monthly reporting. 
  • Facilitate training of new team members. 
  • Improvement focus: To drive standardization and work towards improving the process. 

Responsibilities For Resource Manager, Specialist Operations Resume

  • Support regional CRE Demand Planning calls with regional leaders
  • Prepare demand documentation to inform strategic planning
  • Support CRE data accuracy and responsible for maintaining data as portfolio evolves
  • Global Space Planning / “My Arena” Team
  • To review and monitor Mailbox queries ensuring any issues are escalated
  • Direct and/or develop communications including thought leadership material, articles, presentations, social media and intranet content
  • Work is primarily achieved by individual or through teams, utilizing technical or operations expertise to achieve results
  • Identify accuracy issues across Agent data, their root cause, and design solutions considering processes and systems

Responsibilities For Analyst Specialist Operations Resume

  • Thorough working knowledge of cGMPs and of regulatory requirements as they apply to the vaccine and/or pharmaceutical industry
  • Executes Risk Based Asset Management improvement actions throughout the manufacturing facility (both process and facility focus)
  • Knowledge of Systems (GSIS, RKEM, GCSS, MERC+ etc.) – added advantage
  • MS Office Packages - Excel & PowerPoint
  • IICL Certification or reefer certification – added advantage
  • Detailed knowledge of the Operations Processes
  • Sound knowledge of Intermodal Processes
  • Knowledge of Systems (CDS, GSIS, RKEM, MEPC, GCSS, DCD, GSIS etc.) – added advantage
  • Record all calls information of investors/agents in the CS system, classify if it is inquiry or complaint

Responsibilities For Specialist Operations Resume

  • Provide feedback to investors/agents timeline, accurately in a professional manner
  • Follow up with related parties to ensure all investors/agents’ inquiry/compliant/general concerns are served, resolved, settled, and close completely and timeline
  • Perform other CS tasks assigned by Head of operations
  • Respond to Notice of Return’s (NORs)
  • Any Graduate/ Post Graduate (Science Graduate would be preffered)
  • Raise CAPA's and conduct investigations. Raise and investigate quality notifications using standard tools and methods, to resolve system issues e.g. FMEA, Fishbone diagrams, 5 why’s etc.; implement subsequent corrective action through the change management system
  • Work under pressure, Detail oriented

Responsibilities For Technical Specialist Operations Engineering Resume

  • Perform processes as per pre-defined design;
  • Team player Attitude for excellence
  • Business user story requirements
  • Statistical analysis / Business Insights
  • Works with creative/production and account management teams to reconcile billable projects based on initial established budgets
  • Performs expense and margin analysis to determine profitablity levels of projects
  • Works as project lead for various projects, assembling cross-functional project team, managing meetings, tracking tasks and progress, resolving issues during project process to ensure timely implementation and performs project follow-up as required
  • Analyzes existing processes, using industry standards and general team knowledge, identifying potentials for improvement and charting progress during improvement phase

Responsibilities For Senior Specialist Operations Manager Resume

  • Prepare monthly reports and statistics to be presented to senior management
  • Provide feedback to account teams on achieved project margins and provide recommendations based on post mortem project budget analysis
  • Audits business transactions to track income and expenses and check for accuracy
  • Coordinates, prepares and supports ad hoc analysis as needed
  • Assist the department managers with day to day operational tasks

Responsibilities For Insuring Specialist, Operations Resume

  • Attend weekly operations and maintenance schedule meetings
  • Monitor, report, and drive continuous improvement in schedule adherence performance
  • Collaborate with Integrated Process Team (IPT) members to ensure compliance with all safety, environmental, and quality regulations, and on-time schedule execution
  • Lead and/or participate in continuous improvement projects in alignment with the IPT Value Stream
  • Develop and implement business system improvements to achieve key performance metrics in Compliance, Supply, Strategy, and Cost
  • Attend operations and maintenance schedule meetings as required
  • Create and maintain SOP’s, Standard Work Documents, Manufacturing Batch Records and E-Learning courses and training materials to support new area start up

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