Site Operations Resume Sample

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Cassandra Effertz
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Work Experience


Site Operations Manager
12/2015 - PRESENT
Philadelphia, PA
  • Month contract
  • Coordinates and manages setting up important assets and marketing materials for the Bloomingdale’s site (Desktop, Mobile, and iOS and Android Apps)
  • Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to create a career path and succession plan
  • Develops KPI’s, tracks trends, and implements best practices. Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities
  • Manage all performance measurements to optimize the customer’s perceptions. Includes customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization. Attend and participate in quarterly business reviews at client sites
  • In-depth understanding of Financial Management, Program Management,
  • Represent Bloomingdale’s business needs as a key member of the Release Planning Committee for assigned system component, conducting stakeholder interviews and driving the prioritization of enhancements
Site Operations Analyst
05/2010 - 11/2015
Detroit, MI
  • Establishes an environment focused on customer needs/service and supports initiatives which allow teams to seeks out customer needs
  • Broad knowledge of lean manufacturing, regulatory requirements, continuous improvement, product knowledge, as well as plant and business finance is required
  • Demonstrated capability to effectively manage/interact in a virtual, cross cultural environment where influence skills are essential
  • Manage day-to-day relationships with vendors, partners, and internal department teams
  • Author functional specifications documents and customer call center site overview for each release
  • Act as site operations manager for wsedding.com and fills in for Williams-Sonoma.com site manager when necessary
  • Coordinate and administer on-going testing for each project release and major site launches
  • Manage implementation of project releases, interfacing with cross-functional teams to ensure on time and on budget completion of project releases
Administrative Assistant, Site Operations
10/2003 - 04/2010
San Francisco, CA
  • Defines and implements operational strategies and goals that align with the key business objectives for profitability, innovation and growth and meet associated operational goals
  • Facilitates plant activities to manufacture designated products that meet quality expectations at optimal cost and support excellent service levels within a safe working environment
  • Responsible for manufacturing strategy development for all assigned product lines
  • Strives for continuous improvement across all assigned plant and Operations areas via plant ESC
  • Champions and leads the selection and training of plant supervisors and other key staff positions. (TM)
  • Ensures access to the tools and training for work teams to perform their activities effectively and efficiently with minimal direction or supervision. (TM)
  • With the functional department leaders such as Quality, Facilities, Engineering, Finance, HR, etc., drives the development and implementation of best practices. Champions the achievement of functional excellence

Education


Marymount California University
1997 - 2002
Bachelor's Degree in Computer Science

Professional Skills


  • Aligns functions and resources, and deploys people and skills optimally to achieve strategic priorities
  • Business process analysis skills-ability to define problems, analyze analytics data, establish facts, draw valid conclusions and propose solutions
  • Prior experience working within a maintenance department
  • MOD on a daily basis, provide strong leadership and development and sales support while floor supervising, ensuring staff are staying productive at all times
  • Previous experience working within a desktop/hardware set up role
  • Experienced working in a service desk environment
  • Experience using continuous improvement methodologies and root cause analysis

How to write Site Operations Resume

Site Operations role is responsible for leadership, software, manufacturing, reporting, database, customer, microsoft, presentation, influence, telecommunications.
To write great resume for site operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Site Operations Resume

The section contact information is important in your site operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Site Operations Resume

The section work experience is an essential part of your site operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous site operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular site operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Site Operations resume experience can include:

  • Strong communicator at all levels of the organisation, coupled with excellent presentation skills, people management skills
  • Excellent time management skills and ability to manage activities effectively
  • Sound administrative skills. Well-developed management skills, principles and people
  • Excellent prioritization and self-management skills
  • Proven leadership and supervisory skills in a manufacturing setting
  • Excellent organizational skills, with a focus on driving for results and achievement of program and project objectives

Education on a Site Operations Resume

Make sure to make education a priority on your site operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your site operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Site Operations Resume

When listing skills on your site operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical site operations skills:

  • Demonstrated conflict resolution, trouble shooting and problem solving skills
  • Generally 7-9 years experience, with at least 3 years of leadership and/or supervisory responsibility; proficient interviewing skills
  • A broad range of management skills and experience is required with particular emphasis on leadership, supervision, motivation, communication, and planning
  • Possess excellent problem solving skills. Identify, analyze and propose solutions to technical and business issues
  • Demonstrated experience working with WM, Labor Management and Slotting tools
  • Prior supervisory experience required in construction, steel, military or mining industry

List of Typical Experience For a Site Operations Resume

1

Experience For Site Operations Manager Resume

  • Demonstrated experience with facility planning, analysis and layout of distribution operations
  • Implement site experiences, taxonomy updates and promotions on the web including setting up A/B tests leveraging 3rd party and in-house testing tools
  • Experience in implementing and mastering monitoring tools to minimize time to detect the issues to help resolve faster
  • Experience designing and developing highly scalable production quality software either as a developer, devops engineer, or both
  • Management experience leading and motivating a large, diverse, technical workforce
  • Ensure successful releases of site enhancements and bug fixes by working with Site Experience Managers, Site Operations Manager, and engineering team
  • Experience building and leading facilities teams which support clinical and commercial products
  • Provides leadership to employees through effective communication, coaching, training, development and opportunities to grow and contribute
2

Experience For Manager, Site Operations Resume

  • Collaborate and communicate with multiple stakeholders to continually drive the best customer experience possible while meeting business objectives
  • Assist Site Operation Manager and Site Experience Managers with site enhancement initiatives: create project brief, kick off project meeting
  • Experience in working with Contact center teams, IT teams and ecommerce product managers
  • Analyse and understand health and safety related risks for our associates, take action to reduce or eliminate these risks according to a prioritized plan
  • Performs daily site audits to ensure accuracy of site content and user experience
  • Participates in pre & post UAT process for all new site enhancements with Site Experience Manager and cross functional teams
3

Experience For Dir Site Operations Resume

  • Participates in UAT process for all new site enhancements with Site Operation Manager, Site Experience Managers, and cross functional teams
  • Ensure effective liaison and collaboration with local law enforcement, Fire Department, and Community Emergency Response Team
  • Provide coaching and training to PU staff in the effective use of Technology applications and services to ensure increased productivity within the PU
  • Significant experience interacting with customers, including supervisors
  • Proven competence in a regulated manufacturing environment
  • Establish and enhance strong working relationships with customers
  • Experience with coordinating projects with multi-disciplined team members
4

Experience For Assistant Site Operations Manager Resume

  • Experience in documenting current and future state environment and business processes
  • A strong background, comprehensive knowledge of complex archival or warehousing operations is necessary
  • Drive sales through excellent service, organizational systems, and a full understanding of the business
  • Strong record of developing talented individuals at the supervisor level and above
  • Experience in receiving, stockroom and operations
  • Excellent operational knowledge and understanding of specific customer, systems and procedures
5

Experience For Site Operations Specialist Resume

  • Create opportunities and build strong working relationships across the organization
  • Responsible for the effective planning of all aircraft maintenance and achieving operational flying hours
  • 10 – 15+ years’ of relevant work experience related to international business
  • Insuring the overall HSE performance of the facility by providing leadership and direction to the plant staff
  • Tracking and monitoring performance metrics and indicators for the site or region
  • Running large, production-scale web and mobile platforms running on Linux
  • Understanding of Lean Six Sigma metrologies
  • Operating applications based on typical Big Data components like Hadoop and Cassandra
  • Outgoing and well organized
6

Experience For Site Operations Associate Resume

  • Managing a team of about 70-80 people
  • Improving site efficiency and reducing site operational costs
  • Improving our restaurant partners kitchen operational efficiency
  • Liaising with our restaurant account management and rider operations teams to improve our overall site performance
  • Responsible for supervisory and employee population development, which includes including training, coaching, counseling and performance appraisals
7

Experience For Manager Site Operations Resume

  • Maximise profit and return on invested capital by accomplishing objectives, serving customers and leading continuous improvement initiatives
  • Responsible for logging site projects and issues in ticket tracking system and working with managers to resolve them
  • This is a customer facing role dealing with the clients and ensuring satisfaction
  • Coordinate and administer ongoing testing for each project release and major site launch
  • Continually monitoring existing service levels and Remedy tickets
  • Provide reporting metrics and tracking data as required to fulfill SLA’s
  • Continually monitoring existing service levels and Service tickets
8

Experience For Regional Site Operations Manager Resume

  • Drives manufacturing excellence via a 4-fold focus of: People, Efficiency, Engineering and Technology
  • Work with Site Manager on special projects related to operational improvements, site partnerships, and comprehensive testing strategy
  • Execute customer segmentation, content strategy and promotional planning
  • Close monitoring of all revenue streams and impact to the Digital P&L’s
  • Focus on top and bottom line growth, while ensuring all projects are delivered on time and on budget
  • Interact with Hotwire’s Product Development, Marketing and Technology teams to ensure proper coordination and implementation of development activities
  • Timely and accurately collect operations and management information in order to write daily reports detailing activities
  • Responsible for the designated service delivery and its ongoing development across the relevant site or region
  • Handle from start-to-finish all site asset production by working with the creative team, photo studio, asset management team, and front end development teams
9

Experience For Associate Site Operations Manager Resume

  • Ensure the accuracy of merchandising, product information, promotions
  • Supports project coordination and implementation of A/B optimization testing
  • Ensure an efficient operation of the service delivery unit by maintaining Xerox governance standards
  • To be responsible for the designated service delivery and its ongoing development across the relevant site or region
  • Develop and execute general security employee training and awareness programs
10

Experience For Director, IT Site Operations Resume

  • Relationship building with local G4S Branch
  • Thorough understanding of ecommerce work flow, customer path to purchase and fulfilment methods to support our customer needs
  • Has total P & L responsibility for operating site (600,000 annual melt tons-Gerdau mill)
  • Work in conjunction with Merchandise Analyst to compile and imput all product data into the seasonal product information database
  • Manage day to day relationships with vendors, partners, and internal department teams
  • Coordinate creative process between merchant, creative, eCommerce, and database teams for online releases
  • Responsible for the growth and development of plant personnel to support current and future plant/company needs. Activities include but are not limited to
  • Schedule content in Bluestem’s content management system

List of Typical Skills For a Site Operations Resume

1

Skills For Site Operations Manager Resume

  • Excellent communication skills with ability to effectively communicate verbally and written in English. Chinese as mother language
  • Process management, Business Controls, SOX knowledge & Compliance. People management skills to lead a highly talented & skilled team
  • Effectively prioritize and execute tasks in high-pressure environment for self and team
  • Literate in MS Excel and Outlook; strong communication and presentation skills
  • Good IT skills - use of internal systems, database and manipulation of spreadsheets, graphs, calculations
  • Technical skills to include software driver implementation, network management, IP protocol, and basic network protocols such as SNMP
  • Background in and strong experience with financial and cost management
  • Strong analytical and reasoning abilities. Able to develop business processes after evaluating multiple solutions
2

Skills For Manager, Site Operations Resume

  • Safety Health and Environmental and Good Manufacturing Practice qualifications
  • Aircraft Engineering experience at Senior Supervisor/Management level
  • Proven track record in managing shared services operations and/or service delivery
  • Good technical knowledge of Microsoft systems, such as Windows 8.1 and Office 365
  • Improved customer experience ratings, conversion metrics, repeat customer rates, reduced return rate
3

Skills For Dir Site Operations Resume

  • Reports to Site Operations Manager on a daily basis to prioritize and complete weekly directives within the department
  • Excellent business acumen and financial management
  • Solid knowledge of EHSQ relevant local and national regulations and standards for the relevant chemical industry such as chlorination of Fatty Acid
  • Senior Supervisory or Management experience in a Civil/Military Aviation environment
  • Demonstrate practical and theoretical standards required
4

Skills For Assistant Site Operations Manager Resume

  • Strong ability to act as a motivator of change
  • Experience in a project management or web producer role
  • Strong proficiency in Microsoft Excel and ability to see trends and extract actionable insights from data to drive results
  • Experience of financial or P&L management is desirable
  • Experience of Project Management is desirable
5

Skills For Site Operations Specialist Resume

  • Experience of Client Management would be beneficial
  • Previous experience within the waste / service industry
  • Strong ability to problem-solve and resolve situations independently
  • Maintain consistent delivery across Operate Team and ensure handoff to Compliance team for QA/QC
  • International experience in a MNC in India or abroad
  • Content configurations to improve user experience and ‘shopability’ onsite, on mobile and in transactional emails Example
  • Demonstrating and leading core organizational values
  • Ensuring the implementation and maintenance of global operating processes and procedures
6

Skills For Site Operations Associate Resume

  • Ensuring statutory & legal compliances are met accordingly
  • Working knowledge of Management Systems is required
  • An understanding of flying training and grading
  • Responsible for the base building /facilities relationship management - working with Landlord/FM supplier in base building/facilities management
  • In website production, including online marketing, email marketing, or online media and ecommerce
  • A hunger for learning new technologies and implementing changes to how we run as a bank
  • Facilities operations strategic planning for current & long term view, Crisis & Emergency management, Space planning, Asset management, Landlord Management
  • Develop daily processing schedules for Conditioning, Treat/Pack, Seed Health based on customer order demand
  • Ensure customer satisfaction indexing obtained through tracking adherences to desired delivery dates
7

Skills For Manager Site Operations Resume

  • Provide proactive processing and inventory information to crop planning, and Sales Coordinators
  • Sound understanding of partnering and alliance between customers and contract
  • Support business and sales goals by managing & executing the site calendar. Develop, manage and communicate calendar updates to stakeholders and partners
  • Advocates a coaching style of leadership in order to deliver organisation objectives
  • Acts as a passionate and inspiring advocate for communication
  • Microsoft qualifications would be amazing, but are not essential
8

Skills For Regional Site Operations Manager Resume

  • Responsible for driving global best practice by continual improvement of business processes, systems and standards
  • Finance Budgeting, Forecast, Plan & Track to accuracy
  • Enter and maintain seed conditioning, treat / pack, and delivery data into SAP and off system
  • IOSHH Certificate Managing Safety
  • Computer literate with established working knowledge of Word, Excel, PowerPoint and familiarity with database systems
  • Analyze performance of all onsite activities and KPIs, presenting findings monthly with recommendations for changes and enhancements
  • Serve as the lead for continual process improvement on existing site functionality and processes
9

Skills For Associate Site Operations Manager Resume

  • Weekly reporting on activity, KPIs and budget
  • Maintain a detailed understanding of the regional vendor’s work load and adjust resources accordingly
  • Responsible for providing transparency as to status, manage escalations and communicate risks
  • Overall knowledge of all departments within the Site Operation
  • Specific technical knowledge within own discipline
  • Able to lead and work as part of a team
10

Skills For Director, IT Site Operations Resume

  • Creates a culture of high performance and people management and actively manages poor performance
  • Champions a partnering approach to both business and management of people; knows and understands the key business value of partnering and applies it to both internal and external customers and stakeholders
  • Creates and drives forward a culture that demands active two way engagement with all customers and stakeholders including people within the organisation
  • Fosters an organisational culture that is positive about change and committed to delivery of business objectives
  • Encourages and supports others to give their best; understands how different people are motivated and acts accordingly
  • Ensure timely action to achieve desired output

List of Typical Responsibilities For a Site Operations Resume

1

Responsibilities For Site Operations Manager Resume

  • Strong Computer skills (Word, Excel, PowerPoint, Email)
  • Solutions-oriented critical thinker with strong problem solving skills
  • Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently
  • Excellent customer service skills; able to balance own projects against the needs of others
  • Well-developed interpersonal skills. Ability to get along well with diverse personalities—mature—flexible
  • Experience or knowledge of facility & infrastructure management, engineering labs running toxic environments,
2

Responsibilities For Manager, Site Operations Resume

  • Previous budgeting experience including Capital Expenditures
  • Solid understanding of continuous improvement methodologies such as Six Sigma, Lean and TPM and their implementation strategies
  • Experience of managing in a unionised environment
  • Proven competence in a highly regulated manufacturing environment
  • Experience leading and motivating a diverse, technical workforce of 20+ employees
3

Responsibilities For Dir Site Operations Resume

  • Management experience in a production, mission-critical, 24x7x365 operations environment (or equivalent)
  • Equivalent related experience
  • Work experience in at least two of the areas listed – Cart and Checkout, Payment, fraud detection
  • Advanced analytical experience to deep dive the website data to understand anomalies
  • Experience with Website Content – Preferably Demandware or other eCommerce platform
  • 10 – 15+ years’ experience in international development
  • Experience in remote site operations support role
4

Responsibilities For Assistant Site Operations Manager Resume

  • Approximately 3 years of relevant experience required
  • Strong attention to detail with a focus on results and process
  • Motivate, influence and encourage a diverse group of Operations Associates who have with varied skill levels and backgrounds
  • Experience in GxP operations
  • +10 years leadership experience directing a multi-facility healthcare business office or financial services operation
  • Operate autonomously while working in a fast-moving, sometimes ambiguous environment
  • Provide support to PU Field Operations technicians to achieve effective maintenance integrity
  • Related experience in operations and supervision
5

Responsibilities For Site Operations Specialist Resume

  • Asset/Equipment Management experience
  • Experience in a 3PL Retail environment
  • Local single site position management experience
  • Evidential large team management experience
  • Solving complex customer service issues and proactively preventing negative service trends
  • Ensuring that the site organisational structure and resource level is fit for purpose
  • Min. 5 years leading a team in a manufacturing or distribution setting, required
  • Facilitate the site capacity planning process my maintaining site KPI’s related to processing
  • Familiarity with prototyping, supplier selection and qualification, material movement (including customs, octroi, MOEF regulations),
6

Responsibilities For Site Operations Associate Resume

  • General background/understanding of purchasing, inventory management, and cross
  • Works with plant and planning leaders in leading operational meetings
  • Administration: Oversight/enforcement of the management of Operations' administrative areas including Time & Attendance, Supplies, Policies, SOP's and GMP's
  • Teamwork: Work extensively with all outside company functions: Marketing, Sales, R&D, QA, Finance and Human Resources
  • To provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the local or regional sites
  • Execute on specific operations practices including
7

Responsibilities For Manager Site Operations Resume

  • Primary interface between local and company executive leadership and site operating functions
  • Create/lead cross functional teams between Process Engineering and Technology and site operations as required to meet Applied Materials India goals
  • Work with SAP ordering system for site based capital and consumable needs
  • Drive compliance for on-site chemical and lab reagent tracking
  • Enable/coordinate research material shipping, e.g. samples, reagents with other research sites and partners
  • Self-motivated and comfortable working independently in a customer environment
  • An understanding of the Terrain culture and its appeal to the local market
  • Overall accountability for planning based SAP Master Data for each of the site work center’s
  • Customer facing, service orientated
8

Responsibilities For Regional Site Operations Manager Resume

  • Sound knowledge of Retail/Logisitics sector with exposure to M&S contract an advantage, understanding customer needs and trends
  • Achieve target levels set for operational efficiency and customer service whilst maintaining compliance with company standards and statutory regulations
  • Communicate clear organisational and business objectives to ensure total capability and understanding is achieved with in the team
  • Point of contact for warehouse, customer service, IT and content management
  • Manage the ‘Associate - Online Content Merchandising’ to ensure content management and inventory allocation function appropriately to support business Ensure photography, product copy, promotions & service set-up, source code and targeted customer group set-ups, understanding fully Demandware CMS capabilities
9

Responsibilities For Associate Site Operations Manager Resume

  • Maintain streamlined inventory allocation process, working closely with merchandising associate and retail buying team to ensure stock levels meet demand and quality standards
  • Manage the 3rd party development team in change requests, new projects or platform functionality, including high level requirements, planning, testing, bug fixing and management of all third party suppliers and stakeholders
  • Work closely with customer service group and warehouse team ensuring all seasonal activities are communicated, as well as implementing changes/processes to improve operational efficiency
  • Act as escalation point for all IT and logistics upgrades, communicating and forecasting impact to all necessary parties through the business
  • Manage translation updates on Rockport.ca through collaboration with translations vendor and .ca team
  • Regional accountability for activities in their assigned RSO rooms including, but not limited to Remediation, Break / Fix, Installs / Decommissions, Site Surveys, Logistics, Vendor Support and Site Readiness Assessments
  • Identify gaps or regional differences within RSO and drive to resolution
10

Responsibilities For Director, IT Site Operations Resume

  • Maintain consistent method to manage MER/TR infrastructure inventory
  • Coordinate Build plans with LOB's, business partners, and other necessary parties
  • Maintains relationship with local contacts and LOB
  • Drive initiatives or programs throughout their respective regions. I.e. new technology rollouts, policies and standards
  • Proficiency with PowerPoint, Excel and Word; ability to independently create high-quality presentations, documents and spreadsheets
  • Plan and control the production of work by fully utilising the equipment and resources and by producing work by the most economic method, ensuring maximum profitability is achieved and customer requirements are met

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