Spa Manager Resume Sample

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Darion Luettgen
869 Francesco Well,  San Francisco, CA
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Work Experience

Spa Manager
10/2017 - PRESENT
Phoenix, AZ
  • To handle all the billing and point-of-sale functions for spa services and retail sales
  • Months experience using SpaSoft spa technology
  • Hospitality experience
  • At least 6 months experience using SpaSoft spa technology
  • Preferably two years’ supervisory experience in a business setting
  • Previous Spa & Fitness experience
  • Work long and irregular hours, weekends and evenings
  • Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments
  • Participate as a team player and establishes strong working relationships to deliver positive results
Thalassa Spa Manager
11/2014 - 06/2017
Chicago, IL
  • Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
  • Contributes to pricing decisions
  • Participates in the planning of departmental goals as they relate to the wider hotel strategy
  • If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction
  • Maintains the highest level of discretion and privacy during any guest interaction
  • Maintains a soft tone during conversation with colleagues, guests and on the phone
  • Refrain from any unnecessary conversation within Spa treatments areas
Senior Regional Spa Manager
11/2009 - 06/2014
Detroit, MI
  • Works effectively with colleagues from different viewpoints, cultures and countries
  • Assist in planning for future staffing needs
  • Prepares and administers induction program for new staff
  • Assists in maintaining comprehensive, current and guest orientated set of departmental standards and procedures
  • Produce efficient rosters of staff schedules
  • Approve leave after consideration of hotel occupancies
  • Ensures training needs analysis of staff is performed
  • Provides input for probation and disciplining staff is performed when necessary
  • Continually seeks to improve performance through individual efforts and with the assistance of others


Johnson & Wales University
2004 - 2008
Bachelor's Degree in Hospitality

Professional Skills

  • Outgoing & social personality, excellent guest relation skills
  • Related experience including 3 year experience in SPA operation, or an equivalent combination of education and experience
  • Computer literacy, including excellent Microsoft/Excel skills
  • Confident and strong training skills with Creativity and Passion
  • Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your staff
  • Excellent communication, presentation, organization, time management and listening skills
  • Excellent social and presentation skills

How to write Spa Manager Resume

Spa Manager role is responsible for spa, marketing, training, software, computer, social, microsoft, english, leadership, design.
To write great resume for spa manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Spa Manager Resume

The section contact information is important in your spa manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Spa Manager Resume

The section work experience is an essential part of your spa manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous spa manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Spa Manager resume experience can include:

  • Demonstrate excellent organization and communication skills with strong computer literacy in Microsoft Word, Excel and PowerPoint
  • Excellent team management skills are required working with a diverse and dynamic team
  • Strong management and commercial skills
  • High attention to detail, strong organization skills, result orientation and the ability to multi-task in a fast paced environment
  • Develop and implement STO’s (Skills Training Outlines) for all positions supervising
  • Computer skills including word processing, spreadsheets, and brand-specific property Management Systems

Education on a Spa Manager Resume

Make sure to make education a priority on your spa manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your spa manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Spa Manager Resume

When listing skills on your spa manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical spa manager skills:

  • Excellent computer/telephone skills and a strong work ethic
  • Strong customer service and sales skills, together with a high level of creativity, enthusiasm and flexibility
  • Good computer skills; Microsoft office & Spa Software
  • Excellent team management skills are required to engage and motivate a diverse and dynamic team
  • Excellent communication skills for both guest and employee interactions
  • A thorough understanding of leading and developing people effectively

List of Typical Experience For a Spa Manager Resume


Experience For Thalassa Spa Manager Resume

  • Prior P&L experience and responsibility
  • Prior experience w/ Spa Soft software
  • Prior P/L experience and responsibility
  • Working in conjunction with the Sales & Marketing department creates sales and marketing plans to promote membership and recreational and spa services
  • Working in conjunction with the Sales & Marketing department attends sales calls to promote membership and recreational and spa services
  • Maximize spa revenues by providing reservations training
  • Monitor inventory, ordering systems, and issuing of products and supplies

Experience For Recreation & Spa Manager Resume

  • Maximize spa revenues by tracking trends and thinking creatively
  • Maintain and control inventories for operating equipment, linen, pro shop merchandise, ensuring par stocks and costs are properly controlled
  • Induct staff thoroughly, ensuring a comprehensive understanding of the company, the Spa, and customers, their role and your expectations
  • Catch staff doing something right - engender a positive atmosphere where staff want to, and can do, well
  • Handle poor performers, coaching initially and using formal procedures if no improvement
  • Daily and monthly finance reports, conducting inventories and maintaining supplies’ par levels
  • Is open to new ideas and is willing to make changes in the job and routine as required
  • Meets required attendance and grooming standards

Experience For Senior Regional Spa Manager Resume

  • Coordinate training of customer service, treatment and facility set up standards
  • Develop and implement promotional programs with marketing department
  • Ensure proper maintenance of facility and equipment and report problems to engineering immediately
  • Oversee and coordinate training of treatment protocols on menu of services
  • Assist in the recruitment, development and training of all Spa Attendants and Fitness Instructors
  • Adhere to Spa Policy & Standard Operating Procedures Manual

Experience For Area Spa Manager Resume

  • Knowledgeable in all state code and licensing requirements for Health Clubs and Spas
  • Welcomes and assists guests’ according to Brand Standards
  • Approach Spa branding in a positive and ‘can do’ manner
  • Train staff, utilising company courses, so they perform to company expectations
  • Treat staff fairly and consistently, using the disciplinary procedure for instances of misconduct
  • Supports and participates in the company’s sustainability initiative through energy conservation and the use of recycling programs and materials
  • Constantly pursue the company’s best interest in creating product savings
  • Main key driver, responsible to drive the Spa team in achieving the revenue targets

Experience For Leisure & Spa Manager Resume

  • Seeks feedback on performance and focuses on areas of shortfall
  • Maximizes opportunities for self-development
  • Is able to cope under pressure at busy times and responds positively to changes in the workplace
  • Follows standards, policies and procedures
  • Builds and maintain relationships with internal and external customers
  • Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation
  • Understands and takes into account the global nature of business

Experience For Assistant Spa Manager / Sales Executive Resume

  • Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, receptionists and spa attendants
  • Create and uphold departmental policies, procedures, and standards
  • Assist w/ special events as necessary
  • Ensure safety and security for spa guests and associates
  • Serve as a liaison between management, staff, and guests
  • Monitor and ensure high standards of treatments and personnel
  • Develop and implement new spa services
  • Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists

Experience For Health Club & Spa Manager Resume

  • Establishment of professional business relationships with all vendors and assist Spa Director of all product inventories
  • Current in CPR and First Aid Certification required
  • Participate in the preparation of the hotels strategic plan and goals programme. Prepare the departmental budget
  • Control and analyse departmental costs to measure performance against budget and goals
  • Organize special projects, promotional events in conjunction with other departments and sponsors

Experience For Licensed Spa Manager Resume

  • Maintenance of the Spa’s fitness facilities and activity schedule
  • Recruit staff who reflect Spa standards in line with company procedures
  • Develop staff, so they can progress within the company, and fulfil career aspirations
  • Be aware of associates’ appearance; promptness with schedule and attitudes with guests as well as with other associates, and consistently “coach” them in the Claremont hospitality standards
  • Ensuring that both Equinox Spas achieve or exceed the clubs’ goals relating to revenue and cost of operations while providing the highest level of customer service
  • Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc
  • Plans and facilitates trainings for all levels of the region’s spa team
  • Assist in the preparation, effectively manage and achieve the department’s budget, in accordance with hotel budget, liaising with Finance department, driving profitability while maintaining Guest optimal experience

Experience For Assistant Spa Manager / Senior Spa Supervisor Resume

  • Analyze, report and approve discounts and rebates etc
  • Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department
  • Manage department financial transactions within hotel policies and procedures
  • Promote Inter-hotel sales, in house facilities and programs
  • To have at least 5 years of previous employment in a related position in a luxury Spa

Experience For Medispa & Spa Manager Resume

  • Ensures that all membership records are kept up to date and all documentation is filed accordingly and personal data of members is kept confidential
  • Liaises with all freelance instructors to ensure they provide the necessary legal documentation to be able to work within the hotel premises and all contracts are legally binding and adhered to at all time
  • Participates in local community events as relevant to promote corporate social responsibility as well as create awareness of the Recreation and Spa
  • Arranges recreation member and guest’s sports and social events/activities as required
  • Assists with the development of new products and services

List of Typical Skills For a Spa Manager Resume


Skills For Thalassa Spa Manager Resume

  • Cash handling skills (the ability to count currency, make and count back change.)
  • Proven experience in running branded spas for more that 10 years
  • Strong understanding / experience of Spa Operations in a multi-cultural environment
  • Prioritize and organize work assignments and delegate work. Pleasant good communication & relation with guests & staffs
  • The ability to effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends

Skills For Recreation & Spa Manager Resume

  • The ability to effectively integrate The Spa with the Resort operations and in accordance with Spa trends
  • Demonstrated sales experience in a membership, retail or service environment
  • Effectively manage recreation department to maintain brand standards and achieve budget and other agreed objectives
  • Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience
  • Strong understanding of the financial budgeting and forecasting process for a spa business
  • Discusses training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities
  • Solid working knowledge of Massage and Hammam treatments, Wellness programs, Fitness trends and care products
  • Experience with integrated wellness approaches / working models
  • Previous experience working with budgets, financials and sales goals

Skills For Senior Regional Spa Manager Resume

  • Excellent English, writing and communication comprehension
  • Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
  • Good self-confident in dealing with guests, team & management
  • Strong desire to take a proactive approach to understanding the needs and desires of our guests
  • Have good initiative, the passion for excellence and outstanding interpersonal

Skills For Area Spa Manager Resume

  • Previous hotel experience – preferably in a 5 hotel
  • Introduce improvements and adjustments to ensure the facility is cost-effective
  • Experience in the same position
  • Experience as Head Therapist would be an asset
  • Develop strong internal/external customer relationships
  • A comprehensive understanding of the Spa & Hotel Industry and the ability to leverage upon such for the benefit of the customer experience and associate morale
  • Five years relevant experience in a similar position within a 5 star hotel / wellness environment
  • Previous experience in a similar function from a top end luxury island resort
  • Liaise closely with the Spa team to ensure the consistent delivery of an excellent Spa product

Skills For Leisure & Spa Manager Resume

  • Demonstrates the Fairmont’s Service Promises in all interactions
  • Experience in a similar role at 5 hotel
  • Assign priorities and main tasks to assistant managers and coordinators
  • Develop strong product quality measures
  • Be responsible for a consistent great experience that exceeds expectations
  • Presentable & Articulate with excellent grooming standards
  • At least three years experience as Spa Manager in a 5 Star hotel
  • Excellent command of English language (written and oral)
  • The maturity and experience to lead and manage a team of over 30 employees

Skills For Assistant Spa Manager / Sales Executive Resume

  • More than 2 years of management experience in a hotel spa or similiar facilities
  • More than 2 years of management experience in a different department in a hotel
  • Preferably with middle east experience
  • Good knowledge in spa & hospitality industry
  • Five years Spa management experience in a major resort
  • Work closely with other departments related to the Recreation Department to ensure effective customer orientated operation
  • Establish effective open communication lines throughout to ensure internal and external information is passed on to all levels
  • Proven track record in spa/beauty salon management
  • Excellent level of customer care

Skills For Health Club & Spa Manager Resume

  • Ensures that the guest experience is pleasant in regard to atmosphere, service and quality
  • Experience in an International Luxury Brand Hotel in the same / similar field
  • Previous experience in a luxury Spa in a similar role
  • Experience Manager with leadership quality
  • Think clearly, analyze and resolve problems and exercise good under high pressure or emergency situations
  • Assisting with interviewing and auditioning new hires
  • Maintaining meeting and training calendar and projects

Skills For Licensed Spa Manager Resume

  • Reviewing and improving as necessary the operational procedures for the entire spa and pampering services of the Chi Spa
  • Building an outstanding Chi Spa team by demonstrating personal standards of excellence
  • Taking a leadership role in engaging with guests, associates and business partners to meet and exceed their needs
  • Providing exceptional customer service and attending to guests’ needs and requests
  • Maintaining client data base by actively sourcing new clients through recommendations and referrals
  • Covering all responsibilities of Spa Director during Spa Director’s absence
  • Preparing the annual business plan, forecasts and marketing plan in conjunction with the other Department Heads and General Manager
  • Assisting guests with spa questions, products, retail sales, and billing
  • Understanding of the Financial Budgeting process for a business

Skills For Assistant Spa Manager / Senior Spa Supervisor Resume

  • Demonstrating a ‘service’, genuine and caring attitude
  • Managing cost and revenue in all areas of the Spa and gym without impact on brand, or quality standards
  • Working knowledge of Spa and Fitness Industry
  • Working knowledge of multi-line telephones, 10-key, fax and copy machine, and Micros
  • Ensuring that line staff is cross trained (cleanliness of locker-room, proper tour of amenities and set-up of treatment rooms and fitness floor)
  • Training of the Spa team (treatments, customer service)
  • Maintaining a clean environment
  • Giving guests tours as requested
  • Assisting in other areas of the spa as needed

Skills For Medispa & Spa Manager Resume

  • Organizing monthly Departmental meetings
  • Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model
  • The ability to arrange the training of the Spa to standards. Also assist the Training Manager in the training of all Spa Department Staff
  • Responsible for maintaining accuracy in system scheduling and timing of services
  • Assist in monitoring phones and booking appointments and explaining treatments
  • The ability to oversee the cleanliness of the fitness area, and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering
  • Assist in the preparation of the department budget and in achieving overall budget through planned marketing initiatives and controlling
  • Coordinates with the HRM-Training in all matters pertaining to staff training and development

List of Typical Responsibilities For a Spa Manager Resume


Responsibilities For Thalassa Spa Manager Resume

  • Analytical skills for measuring business potential and value to the hotel
  • Effectively co-ordinate and supervise the operations of the Spa as deemed necessary
  • Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage cost
  • Effective application of spa staffing models
  • Effective retail management and successful marketing strategies
  • Demonstrate thorough product knowledge when communicating with customers
  • Demonstrates proactive leadership qualities in both the daily operation of the Spa and Fitness Center as well as in long-term visioning

Responsibilities For Recreation & Spa Manager Resume

  • Two years’ experience in luxury spa setting
  • Demonstrated superior knowledge of Spa and Fitness
  • Demonstrated ability to project costs, revenue and to adhere to the monthly/annual budget goals
  • Ensure guest satisfaction with their spa experiences
  • Be the point of contact for organizers of Royal Families, Dignitaries and VVIP guests and co-ordinate their Spa experience
  • Continually research and develop new Spa experiences, treatments & products and liaise with suppliers in this regard to maintain innovation and originality
  • Liaise with spa team and deal with queries in a professional and effective manner
  • With progressive experience in fitness center and spa operations gained over the last 5 years in a 5 star luxury property
  • Implement effective communication systems within the department, such as Rosewood Daily Review, ensuring that all relevant hotel information is communicated

Responsibilities For Senior Regional Spa Manager Resume

  • Demonstrate exceptional knowledge about spa operations
  • Three to five years of experience in a similar role in the Spa department, in a managerial capacity, preferably in a hotel environment
  • One year of experience in a spa supervisory role
  • Building, motivating, leading, and coaching the Guest Services team, therapists, and estheticians to achieve goals while keeping it fun
  • Working with owner setting, monitoring and achieving sales goals and monitoring progress against goals
  • Identifying and solving problems, setting goals and expectations, delegating

Responsibilities For Area Spa Manager Resume

  • Overseeing and managing daily operations, sales, service, and staffing
  • Generating and understanding sales reports, payroll reports, inventory and ordering supplies
  • Swimming pool water quality testing
  • Checking treatments rooms during the day and end of shift
  • Monitoring inventory control in all areas including retail and back bar
  • Setting goals and interpreting progress and trends in sales reports
  • Participating in recommended and required training programs, conferences, regional meetings and other aspects of professional development

Responsibilities For Leisure & Spa Manager Resume

  • Marketing and promoting the business throughout the community
  • Managing spa team members and beauty/spa therapists to ensure high motivation, provision of high quality service and ongoing development
  • Ensuring that staff follow the correct policies and procedures of the Spa & Westin Workout Gym
  • Focusing on daily, monthly and quarterly key performance indicators to exceed membership and retail sales financial goals
  • Maintaining a professional and impeccable environment
  • Managing time clock
  • Responsibility for HR functions including interviewing, hiring, training, coaching, terminating and scheduling
  • In coordination with the Training Department, oversees training sessions facilitated by section heads to ensure maintenance of quality of training

Responsibilities For Assistant Spa Manager / Sales Executive Resume

  • Participate in the careful planning and record keeping of staffing and time off requests, vacation and schedule changes to insure proper coverage
  • Explore networking opportunities including attending trade shows, chamber of commerce meetings and other civic and social events
  • Complete knowledge of Agilisys, including entering reservations and efficiency in POS billing
  • Budget: Assist with developing annual budget; Maintain guidelines of budget while minimizing cost and maximizing revenue
  • Knowledge of service, cost control, labor controls, menu writing, maintenance, merchandising and accounting
  • Provide regular market research / feed back on competition / updating of pricing and market positioning of the product

Responsibilities For Health Club & Spa Manager Resume

  • Assist with setting up the Spa and Wellness Department 'policies, standards and guidelines' as required during the pre-opening and operational period
  • Ensures that the Engineering department conducts regular preventative maintenance check on all operating equipments
  • Ensures that there is always a Life Guard stationed by the poolside during opening hours
  • Responsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the departments within the facility
  • Review expenditures to ensure they are in keeping within the operating budgets
  • Goal(s) follow-up with each manager (usually during an individual weekly manager meeting.)
  • Responsible for supervising all aspects of Colleagues, i.e. hiring, recognition, progressive corrective action , etc
  • Participate in the schedule planning and record keeping to ensure proper coverage
  • Work with spa leadership to maintain open communication with engineering on all open projects achieving timely completion

Responsibilities For Licensed Spa Manager Resume

  • Assist in evaluating and selecting of new spa therapy employees
  • Assist in orchestrating daily bookings operations, room utilization, back to back appointments, and making sure treatments run on time
  • Coordinate and implement marketing campaigns with Director of Sales and Marketing to support membership growth for both local clientele and in-house guests
  • To establish professional business relationships with all vendors ensuring the developing of
  • Meets with Meeting Planners and Conference Planning Managers, as needed, to coordinate special spa/salon group services and events
  • Ensures the Spa & Salon are consistently adhering to recycling efforts and environmental initiatives
  • Directly providing and ensuring exceptional customer service to all guests
  • Proactively identifying opportunities for growth and improving efficiencies

Responsibilities For Assistant Spa Manager / Senior Spa Supervisor Resume

  • Achieve the Health Club’s annual budget and be accountable for maintaining and operating within financial targets as well as net movement
  • Establish professional business relationships with all vendors ensuring the developing of new product inventories
  • A thorough understanding of managing various stakeholders and their expectations
  • Maintain a safe, clean facility, organizing and review ordering guest supplies
  • Exercise and control strategies to break even while looking at ways and means for cost reduction without affecting quality

Responsibilities For Medispa & Spa Manager Resume

  • New ideas to increase profit when and where needed while looking at ways and means for cost reduction without affecting quality
  • Possible starting date ASAP
  • To ensure all the following health & Safety considerations are appropriately actioned
  • To set clear directions and goals for all members of the team and to monitor performance within a time frame also providing honest feedback
  • Assist in marketing of the spa and revenue generation
  • Lead in the implementation of 12-month marketing plan

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