Solutions Manager Resume Sample

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Jaunita Hintz
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Work Experience


Solutions Manager
07/2017 - PRESENT
New York, NY
  • Previous clinical oncology, operational or IT within a pharmacy background required
  • Familiar with and competent on Microsoft packages
  • Proficient working clinical English and German, spoken and written
  • Travel activity: approx. 50% and field based role
  • Reports to Head of Services and Offerings, ACOE, for coaching and administration; resource manager for project assignments
  • Management scope (0-10) country solution managers
  • Solution oriented personality - highly motivated individual who is a self-starter
  • Values diversity, promotes teamwork, collaboration, emphasizes quality, customer satisfaction, creativity and cost effectiveness
  • Create concise and accurate technical documentation for consumption throughout CenturyLink
Senior Solutions Manager
07/2012 - 03/2017
Dallas, TX
  • Participate and collaborate with other operations management teams to provide root-cause analysis for all client outages and failed changes in the environment
  • Establish standards and thresholds for monitoring and auditing to ensure stable and supportable reporting implementation and continual requested capabilities
  • Drive service improvements and efficiencies through the design and development of effective automation
  • Define the standards and documentation for the installation, configuration, and support of client reporting
  • Review audit and performance results to facilitate proper capacity planning and service management
  • Drive for self-improvement in technical and non-technical areas
  • Plan the project from go-ahead to close-out by engaging, ensuring effective resource utilisation and alignment with the client’s business strategies and priorities
Industry Solutions Manager
09/2006 - 04/2012
Los Angeles, CA
  • Engages clients in a consultative manner by asking thought-provoking questions, identifying meaningful needs and problems that help story tell MHE’s value proposition, and leverage ability to articulate a clear and concise ROI value statement
  • Work with all LSC’s to assist them in obtaining a complete understanding of enterprise sales and digital options MHE has to offer. Train LSC’s to level where they are comfortable demonstrating all digital platform solutions (in field and at NSM’s)
  • IT experience, including implementation of large IT projects within the last 3 years
  • Broad knowledge and experience with various ERP systems, data integration, and data analytics solutions
  • Strong customer service orientation with strong written and exceptional verbal communication skills, including comfort with presenting to diverse technical and non-technical audiences at all levels of the organization
  • Detail-oriented with strong problem solving skills
  • Comfortable with performing detailed data analysis to identify opportunities and gain higher-level insight
  • Able to understand and clearly articulate the business value of a program

Education


Huntington University
2002 - 2006
Bachelor's Degree in Business

Professional Skills


  •  Excellent command of verbal and written English and excellent technical presentation skills
  • Demonstrated knowledge and success in: strategic thinking, system architecture, partnership building, organizational skills, and creativity
  • Proven influencing skills - adept at ability to understand the needs of, and influence, personnel ranging from nurses to C-level decision makers
  • Strong communication and presentation skills, including to discuss projects with customers and local public authorities
  • Analytical skills with the ability to accurately and effectively gather, interpret, and report data
  •  Excellent customer relationship management skills
  • Good interpersonal skills and strong team spirit

How to write Solutions Manager Resume

Solutions Manager role is responsible for presentation, organization, leadership, business, analytical, reporting, analysis, solutions, influence, negotiation.
To write great resume for solutions manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Solutions Manager Resume

The section contact information is important in your solutions manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Solutions Manager Resume

The section work experience is an essential part of your solutions manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous solutions manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular solutions manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Solutions Manager resume experience can include:

  • Advanced skills in PowerPoint and Keynote; basic Photoshop/Illustrator skills
  • Demonstrated understanding of key skills/solutions/tools in each Equifax BU/COE
  • Excellent team working skills, able to lead a healthy debate and expression shared across the team
  • Strong analysis and problem-solving skills are required
  • Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
  • Strong analytical skills and able to work creatively and independently in a problem solving environment

Education on a Solutions Manager Resume

Make sure to make education a priority on your solutions manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your solutions manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Solutions Manager Resume

When listing skills on your solutions manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical solutions manager skills:

  • Demonstrate good client relationship management and stakeholder engagement skills
  • Excellent communication, written and presentation skills paired with good analytical approach to problem solving
  • Working effectively with Commercial (sales), Operations (Ad Ops) and Product Marketing teams to ensure seamless client experience
  •  Good planning and project management skills
  • Great communication skills - being able to present, demonstrate and articulate value propositions to small groups and large audiences
  • Very strong presentation, white boarding and communication skills. Able to lead executive briefings and customer presentations

List of Typical Experience For a Solutions Manager Resume

1

Experience For Senior Solutions Manager Resume

  • Strong solutions sales skills acquired over 10 years or more serving the Education industry
  • Develop operational processes, policies, and additional documents on behalf of GSO’s agent community (strong documentation/communication skills vital)
  • Demonstrated analytical skills and ability to utilize Excel, Access, Tableau (or like tool) to analyze and model data
  • Demonstrated analytical skills – ability to utilize Excel, Access, or Tableau to look at and analyze data
  • Success of the Enterprise Solutions Program is contingent upon effectively collaborating across multiple departments to include
  • Works effectively, with focus and a sense of urgency, within diverse multi-disciplinary global project teams
  • Experience as a Systems Engineer, Systems Administrator, Systems Architect, or relevant experience
  • Demonstrated experience in a business/system analyst, or product/program management roles required
  • Proven track records and experience in Project Management
2

Experience For Digital Solutions Manager Resume

  • Experience in taking concepts and converting to projects (or products)
  • Broad experience in multiple Equifax areas, including multiple BUs desired
  • Good understanding of revenue recognition and signings rules
  • Strong understanding of IMS, User Data Management, Web Communications, and NFV related technologies
  • Collect qualitative advertiser feedback to inform seller tool needs and platform effectiveness, bringing feedback to our product partners for evaluation
3

Experience For Industry Solutions Manager Resume

  • Demonstrates leadership and creates a high performing workforce. Utilizes the Leadership Pattern in all aspects of the role
  • Validates downstream deliverables and final product against roadmap and vision (business acceptance testing.)
  • Manage feature iteration prioritization throughout the product lifecycle
  • Co-operate with non-Singleview Solution groups to maximize cross-product leverage and ensure overall alignment and consistency of approach
  • Proactively share knowledge of technology risks and opportunities to improve efficiency and effectiveness within the Record to Report process
  • Collaborate with internal and external stakeholders to support effective program execution
  • Provide oversight ensuring that system architecture is consistent with good BI practices
  • Experience managing technical professionals
4

Experience For Senior Industry Solutions Manager Resume

  • Demonstrated ability to lead multiple, concurrent projects that span multiple cross-functional teams
  • Demonstrated ability to develop successful relationships and influence customers, both internal and external
  • Proven ability to work with and motivate outside vendors
  • Understanding of Managed Services and Cognitive Computing
  • Serving as the SME/product expert for clients, answering client questions specifically related to products and features
  • Coordinating with Videa’s Implementation Team with regards product and training timelines
5

Experience For Solutions Manager, Experimentation Resume

  • Creating custom market facing presentations for specific customers or templates to use by other team members
  • Attending pre-sales meeting & demonstrations to support the Sales Team
  • Supporting strategic account partnership opportunities and sales through the deployment of Value Creation capabilities
  • Ensuring successful cross team execution with Retail, EPG, SMSP and other key stakeholders in region
  • Working across the enterprise to identify opportunities for standardization
  • Managing AP level commercialization and business level reporting (adoption, revenues etc)
6

Experience For Enterprise Solutions Manager Resume

  • Leading contract re-negotiations when needed
  • Manage $1MM+ print shop budget including purchasing, invoicing, outsource payments, and monthly accounting
  • Manage print shop infrastructure including workstations, networking, website, and printing and finishing equipment
  • Leads the technical solutioning & engineering of our Workplace Service offering and initiates and implements transformation in his department
  • Overall responsible for the customer solution including the CSCF (both native and virtualized), the Element Manager, and billing / provisioning mediation
  • Responsible for driving continuous improvement, reducing lead times, building robust quality systems in current and future assembly processes
  • Partner with our Service Engineering team on preparing our consultants to deliver offerings that are on the services offering roadmap
  • Coordinate with national ASM management organization (Activatr), sharing processes, maintaining standards, and sharing best practices
  • Coordinate with Training dept. to schedule training sessions with all those impacted by the upcoming release (internal and external)
7

Experience For IT Solutions Manager Resume

  • Assist in defining product positioning, key benefits and target customer demographic
  • Document market and business requirements for current and future products by conducting market research supported by on-going visits to customers and prospects
  • Act as the responsible party for documenting user stories and acceptance criteria for new and existing product/platform functionality
  • Manage lead tracking and reporting process
  • Refine reporting processes, tracking and reports to measure program impact
  • As needed, provide coverage & team development across multiple locations in the same geography if introducing a floating SM function
  • Drive content generation for internal sales training, sales materials, and marketing campaigns
8

Experience For Svp-cis Solutions Manager for the ICG Sector Resume

  • Drive sales training planning and execution from customer technology area perspective
  • Owns product full lifecycle—ideation, planning, execution, collecting requirements and operational decommission
  • Manage overall workflow process including order tracking, production timelines, and fulfillment processes
  • Ensure all new product implementations include appropriate training and marketing materials for our direct sales and Financial Institutions
  • In partnership with Agency Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
  • Provide direction, content, and support for product marketing efforts including trade shows, webinars, and other demand generation activities
9

Experience For Partner Solutions Manager Resume

  • Performs Business Development in defined set of industries (Manufacturing, CPG, & Food & Beverage)
  • Owns product and solution revenues specific to the Manufacturing, CPG, & Food & Beverage industries
  • Leads and influences customer decisions to buy, build and transform their business leveraging Schneider Electric Software solutions and products
  • Disciplined in the way they manage pipeline and opportunities always meeting sales targets and quota
  • Collaborate with Marketing to define the go-to-market strategy
  • Gain a deep understanding of client needs and market trends, through client interaction and other market research
  • Drive further strengthening of the value proposition of the IntelliSpace Enterprise Edition (ISEE) solution
  • Develop compelling business cases in close coordination with Finance, for new releases and services (for consideration in the portfolio management process)
10

Experience For Service Solutions Manager Resume

  • Product Introductions and Marketing Announcements
  • Determine account targeting, sub-segment identification, and TAM rationalization
  • Develop compelling content for the field, customers and partners
  • Define strategies to manage and maintain existing solutions
  • Support the commercial teams by participating in customer meetings
  • Executive level solution services consulting
  • Coordinate with customer engineering and Ericsson design unit on CSCF roadmap and features

List of Typical Skills For a Solutions Manager Resume

1

Skills For Senior Solutions Manager Resume

  • Proven experience leading cross-functional complex initiatives improving processes, employee experience, and customer/partner experience
  • Very strong communication, customer-facing, time management, and financial management skills are required
  • Display good project management skills and the ability to engage in difficult situations
  • Good internal negotiation skills
  • Excellent verbal and written communication skills, facilitation & presentation techniques
  • Extraordinarily strong quantitative skills
  • Strong written and verbal communication skills- be prepared to provide previous work samples
  • Exercise effective leadership and influence skills to support cross-functional team to achieve business target
2

Skills For Digital Solutions Manager Resume

  • Utilising Salesforce to manage campaign information and account information effectively
  • Proven experience in authoring technical white papers as well as project outlining and/or planning is helpful
  • Sharp critical thinking skills, including systems analysis, problem analysis and resolution, and sound judgment/decision making ability
  • Proven experience in utilizing project management principles and applicable methodologies to lead and deliver on projects having broad/strategic impacts
  • Experience in product and solution management with a strong understanding of travel industry products, trends and success factors
  • Experience in the Media/Advertising industry and/or related work experience
  • Experienced negotiator with proven track record in delivering sustainable revenue growth for company and customers
3

Skills For Industry Solutions Manager Resume

  • Strong technology background. Skilled at establishing vision and can translate that vision into business solutions
  • Experience managing a team of technical presales professionals add a statement along the lines of supervisory experience
  • Demonstrated experience in leading teams to develop and launch innovated technology based solutions
  • Experience from technical roles focusing on integration is a required experience for this role
  • Experience building jointly with customer very effective network evolution plans
  • Demonstrated experience in translating business capabilities into business requirements for consumption by business partners and technology teams
4

Skills For Senior Industry Solutions Manager Resume

  • Communicate effectively to all levels of the organization via multiple channels (verbal, email and structured using tools such as PowerPoint)
  • At least three years customer facing experience with a proven track record of success
  • ( Is this role going to have a sales quota?) Demonstrated experience to present ideas
  • Verbal and written communication skills with the ability to conduct oral presentations to all levels of staff
  • Sharp presentation skills including the ability to plan a compelling story and deliver a compelling presentation to sales team members or clients directly
  • Strong attention to detail, organized and able to prioritize workload
  • Able to run cross-functional project teams effectively
  • Work effectively with Company management and evaluate customer needs
  •  Proven experience of SOA (Service Orientated Architecture) principles and API’s
5

Skills For Solutions Manager, Experimentation Resume

  •  Strong Object Orientated Design experience and capability (C#, Java, .NET, WPF)
  • Communicates Clearly and Effectively - Mastery
  • Strong organizational, prioritization and time management ability with a deadline focus
  • Proven experience in planning marketing strategies and successful public relations efforts
  • Strong experience designing and executing worldwide programs
  • Proven experience in strategic account planning and execution
  • Proven experience in structuring sales quota goals and revenue expectations
  • Effectively utilize professional education opportunities to maximize customer proficiency in using MIS products and colorectal surgery program resources
6

Skills For Enterprise Solutions Manager Resume

  • Well organized and able to manage multiple concurrent deadlines effectively
  • Proven commercial operations experience in a head office environment or similar
  • Proven experience of Long Term Service Agreements/ Multi Years Agreements
  • Demonstrable entrepreneurial skills and self-motivation
  • Prioritizing and manage issues/enhancements, tracking to SLA’s
  • Building support process and define overall customer experience for stations using Videa Platform
  • Outsourcing and Service Management experience
  • Consulting experience preferably in an ICT environment
  • Financial Management experience relating to budgeting, forecasting and managing project finances is required
7

Skills For IT Solutions Manager Resume

  • Service Sales experience with industrial contracting, mechanical contracting and building maintenance or building automation, fire protection
  • Experience working across geographically separated global teams and delivering regional solutions through partnering and influencing
  • Previous experience with developing pricing models for software licensing and maintenance required.
  • Experience working with product teams and technical teams on business requirements, story writing, and grooming
  • Experience with managing creative copy and design using data and testing methodologies
8

Skills For Svp-cis Solutions Manager for the ICG Sector Resume

  • Ability and experience working independently and a track record of taking initiative in changing environments
  • Strong record of achievement in managing/delivering a suite of interrelated projects concurrently
  •  Solid understanding of relational database design and querying concepts
  •  Good understanding of operating systems
  •  Proven understanding of networking technologies
  • Professional program management or other managerial experience, including at least 2 years of managing software projects / programs
  • Experience working with business software and/or consulting companies
9

Skills For Partner Solutions Manager Resume

  • Proven success in coaching & developing their teams/colleagues
  • Experience leading engineering professionals
  • Proven track record in managing and developing customer programs
  • Experience managing “down in the trenches” and seamlessly managing up to executive level
  • Experience in hardware sales business development (positioning devices to customers, building partnerships, etc.)
  • Significant business development experience with Education partners (ISVs, Resellers, Distributors, etc), including exposure to K-20 device purchasing habits
  • Strong track record in managing and developing tech architects
  • Experience building and exercising financial models of energy and distributed electricity generation projects
  • Experience working in business to partner and business to business setting
10

Skills For Service Solutions Manager Resume

  • Experience creating a strategic vision, gaining senior management alignment and successful launch of new products or services to market
  • Experience with developing and marketing technology products within the Retail Industry
  • Strong understanding of the Network Service Provider technical challenges including knowledge of the end-user needs
  • Excellent relationships building with their business partners and IT colleagues and partnering with like-minded talented individuals
  • Collaborate with Marketing and Engineering teams to deliver Tier 1 Education event experiences with partners
  • IT experience with security and application hosting solutions architecture and design

List of Typical Responsibilities For a Solutions Manager Resume

1

Responsibilities For Senior Solutions Manager Resume

  • Excellent presentation skills to clients and/or senior management
  • Very strong analytical/reporting skills
  • Strong technology understanding of the Azure platform and experience working with senior engineering leaders and architects
  • Strong product and operational experience, including budgeting, resource management and metrics
  • Co-ordinate and communicate effectively with cross-functional teams within and outside of the Singleview practice including R&D and Product Management
  • Experience working with e-learning and blended learning programs, web-based training development, and asynchronous learning content
  • Demonstrated success building, deploying and operating enterprise-class solutions. Able to manage full life-cycle solution delivery
  • Experience in a consulting or client-facing role in large organizations
  • Demonstrates a comprehensive understanding of supply chain planning software best practices for the retail industry
2

Responsibilities For Digital Solutions Manager Resume

  • Experience in utilizing the principles of project management and applicable methodologies to lead projects having broad/strategic impacts
  • Progressive experience managing engineering professionals
  • Experience creating personal or professional websites, apps, games, and other digital media
  • Proven track record in building unity and a team culture in a previous role
  • Solid Business Acumen/Ability to position solution vision and ROI
  • Strong background in Lab Services sales
3

Responsibilities For Industry Solutions Manager Resume

  • Experience in Healthcare Billing, Claims, ARS, or Patient Collections
  • Promote seamless product integration across all IT products to minimize multiple data entry, improve data accuracy and maximize positive user experience
  • Experience developing detailed project plans for solution deployment, to meet organizational and& customer objectives
  • Experience in and knowledge of navigating within the Equifax organization, across multiple boundaries and different levels of the organization
  • Track and prioritize software feature requests
  • Collaborate with staff or freelance designers and team members to develop a cohesive user experience and interface for new features
4

Responsibilities For Senior Industry Solutions Manager Resume

  • Manage periodic vehicle replacement to ensure a modern experience for customers and manage maintenance to vehicles
  • Proactively contribute innovative ideas and/or recommend process efficiency and effectiveness solutions to senior management
  • Develop overall strategy and roadmap for the student experience in the omnichannel contact center environment
  • Establish metrics to track efficient and effective use of contact center technology and map the technology metrics to business outcomes
  • Work with applications development personnel to generate MRDs and drive the PSGP process for ZEISS solution development priorities
  • Drive thought leadership priorities (publications, conference contributions, and webinars)
  • Prioritization of stakeholder initiatives to drive alignment
  • Escalation of priorities and conflict resolution
5

Responsibilities For Solutions Manager, Experimentation Resume

  • Field Sales experience ideally in a Government position, with government customers, or related support field with a passion for shaping direction
  • Directing sales and consulting services, on-boarding and supporting the wider CMAI team to achieve revenues and related analytics and connectivity goals
  • Engaging internal corporate stakeholders and help evangelizing Government’s mission internally to secure funding
  • Communicating PoCs and RFIs requests to the Berlin OTA team and working together with Berlin OTA team in responding to these POC s and RFIs
  • Leading and creating functional and technical business solutions at all stages of the sales cycle
  • Informing and training regional sales and pre-sales executives about new product features
6

Responsibilities For Enterprise Solutions Manager Resume

  • Coordinating and assisting in actual delivery of OTA projects in the region
  • Serving as an escalation for all existing AP contract questions. This includes questions originating both internally as well as with the APs
  • Working with Consultants & End-users to sell products and/or solutions
  • Partner with Engineering and Marketing teams to land market moving deals with Education ISVs and SIs
  • Work collaboratively with sales and licensing teams to leverage licensing to sell services and services to sell licensing
  • Provide consulting on matching customer needs with solutions during regular customer visits and calls, often accompanied by a Sales representative
  • Refine reporting processes, tracking and reports to measure impact
7

Responsibilities For IT Solutions Manager Resume

  • Contribute to solutions innovation including the technical impact of 3rd party integration, local scripting/development, and customisation
  • Proficient in both Windows and LAMP based coding languages and hosting environments and/or servers
  • Support the business in one or more functional areas mitigating issues and influencing related teams and partners
  • Participate in quality assurance tasks by joining business acceptance testing efforts and post go-live reviews
  • Adept at training and presenting in front of groups
  • Responsible of documenting, testing, and completion of all solutions oriented project through the technical operations teams
  • Work as IMS CSR for ongoing projects and provide SME support
  • Work as part of core 3 and assist ACR and CFR from proposal creation to ordering of equipment and creation of project definitions
8

Responsibilities For Svp-cis Solutions Manager for the ICG Sector Resume

  • In interactive and online learning design
  • Self-starter, passionate learner, fearless experimenter with online learning interactions
  • Able to meet Key business KPI’s through delivery of business facing solutions
  • Able to build robust solutions roadmap representing all regional functions and business units
  • Identify new and emerging technologies and work with internal stakeholders to build and deploy
9

Responsibilities For Partner Solutions Manager Resume

  • Deliver products for the business using agile methods, iterative development, as well as waterfall SDLC
  • Manage a suite of tools and services to support HarperCollins ecommerce, online marketing, affiliate sales, online discovery, and digital content distribution
  • Responsible for responding to customers’ critical and special circumstance needs
  • Develop solution positioning and go-to-market plans
  • Develop and implement agreed upon reporting dashboards
  • Analysis related projects and tests, working closely with Workforce Solutions sales operations and analytic resources
  • Develop and track overall program management, making sure solution development is on track and milestone / delivery dates are met
10

Responsibilities For Service Solutions Manager Resume

  • Drive Solution Selling and Business Conversation enablement through the Innovation Architects
  • Manages all aspects of internal tracking systems and processes
  • Own and drive breadth partner engagement engines for Education ISVs including Concierge Desk and DevCamps
  • Support strategic partners to drive Co-Sell, Co-Marketing and product integration
  • Develop, own, and implement global solutions vision and roadmap, ensuring its alignment with Red Hat’s solutions portfolio strategy
  • Build, lead and mentor a team of high-performing technical architects and presales specialists

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