Services Senior Manager Resume Sample

5.0
1 vote
Georgiana Padberg
6766 Stanton Summit,  Los Angeles, CA
+1 (555) 623 1938

Work Experience


Micro Services Senior Manager
02/2016 - PRESENT
New York, NY
  • Management responsibilities include: maintaining appropriate staffing/hiring requirements to meet operational needs, training and development needs for assigned team, evaluating exempt subordinate’s performance, making recommendations for pay increases, promo motions, terminations, etc
  • Experience in large-scale, post-merger integration preferable but not mandatory
  • Experience in leading and managing in complex business environments
  • Subject matter expert and relationship manager for Citi’s prepaid services customer portfolio, with specific focus on Maritime payroll
  • Address Client’s organizations’ specific needs with customized solution
  • Procedures / SLA’s: develop & strengthen procedures, DCFC’s, placemats, SLA’s to eliminate ambiguities. Provide training & implement. Target E2E same day cycle time
  • MIS dashboard: closely track KPI/ KRI’s for accuracy, quality & timely reporting of indicators to immediately address issues before they arise, and raise issues to management
  • Training / staff development: develop talent via cross rotation, back-up’s and retain a motivated team with high level of core competencies and soft-skills
IT Services Senior Manager
05/2012 - 09/2015
San Francisco, CA
  • Being able to efficiently interface and communicate with the IT Groups as well as with business operations is essential as is the requirement to lead on-going development, testing, implementation and de-bugging of new systems and systemic upgrades
  • Preparation of MIS to monitor performance vs. agreed KPI’s for distribution to senior management and monitor compliance of adherence to departmental and firm standards, procedures and policies
  • Managing client expectations through seamless services delivery
  • Write and/or review detailed reports correlating due diligence and financial analysis findings
  • Work alongside other BKD team members to exceed client expectations
  • Provide technical leadership on enterprise scale backend web and application projects while concurrently overseeing other development teams on several projects; possibly across different offices and geographies
  • Apply strong business and client facing abilities to support business development opportunities and build long-term relationships in addition to manage project delivery
  • Analyze financial and operational results of companies using accounting information and interviews with management
  • Research industry standards and trends, target companies or other information affecting the acquisition for incorporation in diligence communications
Custody Asset Services Senior Manager
12/2008 - 02/2012
Phoenix, AZ
  • Write and/or review detailed reports regarding due diligence and financial analysis
  • Leadership & people management: Leadership role to significantly upgrade the knowledge, skills set and competency levels for individual/ team effectiveness and in attracting, retaining and developing an incentivized team. Continue to uphold the superior services provided to customers, while maintaining positive relationships with staff and key stakeholders
  • Ops Risk, Controls and MIS: assist with development, testing, and implementation of a modular & scalable operating platform with the highest standards for risk, controls and compliance & reporting. Improve turnaround cycle times & quality and accuracy while maintaining cost efficiencies
  • Customer focus: Embed ‘Client Experience Excellence’ theme at every process level in line with customer expectations. Enhance service standards to exceed customer expectations, support new business deals &deliver best in class standards
  • Provide technical leadership for microservices architectures including node.js, RESTful APIs and single-page applications
  • Lead the design, architecture, documentation, development, debugging, and deployment efforts of Microservices and Single Page Applications
  • Create and distribute reusable sales and delivery content to internal and external design, business, sales, technical counterparts, and leadership to improve the practice of the specific focus area
  • Identify opportunities for research and development in Microservices, node.js, headless architectures, etc and build innovative prototypes that demonstrate our industry leadership
  • Apply strong business and client facing abilities to support business development opportunities

Education


Southern New Hampshire University - Portsmouth Campus
2003 - 2007
Bachelor's Degree in Accounting

Professional Skills


  • Good interpersonal skills in being able to deal with range of senior/junior staff across number of disciplines
  • Solid client development and relationship retention skills
  • Capable of effectively preparing and delivering presentations to clients and potential clients
  • Strong performance record with history of increased responsibility and task/project delivery
  • Demonstrates professional demeanor in all business interactions and relationships
  • Identify talent and support with development and succession planning
  • Work under pressure in stressful situations with short term requirements and deadlines is required

How to write Services Senior Manager Resume

Services Senior Manager role is responsible for credit, training, leadership, modeling, research, reporting, payroll, integration, communications, maintenance.
To write great resume for services senior manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Services Senior Manager Resume

The section contact information is important in your services senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Services Senior Manager Resume

The section work experience is an essential part of your services senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services senior manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Services Senior Manager resume experience can include:

  • Inspirational leadership skills; coach, mentor and motivator with a proven track record
  • Executive level written & verbal communication skills
  • Delegate and manage work of staff, facilitating staff development
  • Mentor developers both from technical and career path perspectives
  • Compose written tax advice
  • Provides value-added strategies or services to assist clients in achieving their business objectives and to assist clients in resolving issues by matching in-depth understanding of client’s business with expert knowledge of industry trends, benchmarks or best practices

Education on a Services Senior Manager Resume

Make sure to make education a priority on your services senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Services Senior Manager Resume

When listing skills on your services senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical services senior manager skills:

  • Project management experience including projects involving a variety of project team members and stakeholders
  • Strong attention to detail and understanding of the latest technologies and patterns
  • Leading projects and development teams
  • ‘Own’ the effort by thinking beyond the basic tasks about things like the time demand of tasks to GP project team members
  • Lead business valuation related research, analysis and modeling
  • Practice/business development and networking activities

List of Typical Skills For a Services Senior Manager Resume

1

Skills For Micro Services Senior Manager Resume

  • Provide 5 customer service to drive sales forward
  • Plan and manage labour, stock availability and sales targets
  • Ensure standards remain high and continually look for ways to improve
  • Constitutive company & legal documentation, legal back ground would be beneficial
  • Delivers customer service excellence by understanding the customer’s business needs (Voice of the Customer), identifying the appropriate technical solutions, and meeting/exceeding service expectations
  • Six+ to nine years’ experience in valuation in a consulting firm, CPA firm, investment bank or related environment providing services in corporate finance, valuation services and/or transaction services
2

Skills For IT Services Senior Manager Resume

  • American Payroll Association (APA) member, beneficial
  • Society of Human Resource Management certification, beneficial
  • Experience in one of the following areas with a public accounting firm: accounting, financial audit or transaction experience with at least one year in transaction services at a national firm
  • Self-disciplined , dedicated/self motivated

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