Visitor Services Manager Resume Sample
Katheryn Davis
71223 Douglas Ville,
Chicago,
IL
+1 (555) 783 3468
Work Experience
Visitor Services Manager
03/2016
-
PRESENT
Phoenix, AZ
- Articulately communicates Dia’s collection, facility, mission, sites, and history and provides museum information such as, membership levels, coat/bag check assistance, and general information about Beacon, Dutchess County, and other cultural locations in the Hudson Valley
- Supervises the visitor services staff responsible for daily tour operations and visitor reception, ensuring a high level of customer service, professionalism, organization, and efficiency at the front desk and bookstore area
- Schedules and trains Visitor Services Associates
- Maintains strong working knowledge of the collection, exhibitions, and services provided by the museum in order to educate staff and the general public
- Advises on the selection of books and other items for the museum store and works closely with the office manager and accounting department regarding ordering and inventory
- Working closely with the Public Relations Department to promote the Queens Museum’s broad array of education and public programs to visitors
- Coordinate with all key departments on special exhibition training sessions
- Research and recommend improvements to the visitor experience and workforce development agendas
- Facilitate communication with all Garden staff
Manager, Visitor Services
08/2013
-
02/2016
Los Angeles, CA
- Manage and supervise attendants in conjunction with department management. Assist with daily cash-outs, deposits, and financial entries and reports
- Respond to all radio calls and escalated customer inquiries for Visitor Service department
- Visitor Services Management
- Generate monthly shift schedule for Visitor Services staff
- Establish and carry out comprehensive customer service plan for Nasher Museum visitors
- Ensure each visitor receives personal, engaged service that reflects well on the Nasher Museum and Duke University
- Ensure staff provides accurate information about the museum, exhibitions, programs and events
- Accurately report visitor and event attendance #Manage daily revenue and report on income & attendance
- Communicate facility challenges and visitor feedback
Assistant Manager of Visitor Services
09/2007
-
02/2013
Chicago, IL
- Maintain a leadership role in the use of ticketing & membership software
- Train staff (including Information Desk and Nasher colleagues)
- Develop ticket programs
- Assist in web form production
- Generate login information
- Act as a troubleshooting liaison
- Front Line Staff Liaison
- Work with Protection Services, Education, Facility Management, Special Events and other staff to facilitate productive communication and collaboration among front line staff
- Assist in training of front line staff as those roles evolve, under the guidance of the museum director and senior leadership team
Education
Webster University
2001 - 2006
Bachelor's Degree in Museum Studies
Professional Skills
- Demonstrate strong judgment and problem-solving skills
- Have excellent communication skills and the ability to connect with visitors from a variety of backgrounds and interests
- Supervision skills and experience in a visitor focused, customer service environment
- Demonstrated experience in managing, training, and mentoring student employees
- Possess exceptional organization and time management skills
- Takes ownership of current and future projects and has forward thinking planning skills
- One year museum or other type of public attraction experience in public services program training and supervision
How to write Visitor Services Manager Resume
Visitor Services Manager role is responsible for events, research, planning, database, training, finance, retail, software, supervision, email.
To write great resume for visitor services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Visitor Services Manager Resume
The section contact information is important in your visitor services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Visitor Services Manager Resume
The section work experience is an essential part of your visitor services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous visitor services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular visitor services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Visitor Services Manager resume experience can include:
- Manage the daily operations of the Children’s Discovery Center including managing student staff and restocking supplies
- Knowledge of Ticketing Systems and ticketing service providers
- Thrive in a team-oriented environment, meeting deadlines and mentoring volunteers or staff members
- Computer literacy required (working knowledge of Excel, Word, Outlook)
- Have knowledge of the local Bozeman area to provide visitors with recommendations during their visit in the community
- Position does require a clean driving record and the ability to drive (or learn to drive) a passenger van
Education on a Visitor Services Manager Resume
Make sure to make education a priority on your visitor services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your visitor services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Visitor Services Manager Resume
When listing skills on your visitor services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical visitor services manager skills:
- Knowledge or ability to train in CPR and First Aid with experience responding to emergencies
- Directly engage with visiting members and prospective members to ensure a positive experience, retain members and encourage visitors to join
- Experience using office software such as Word, Excel, database programs, and Outlook
- Management of the Tour, Training & Fresh Metal Experiences
- Experience working in a museum or public institution
- Experience in a hospitality or administrative role
List of Typical Skills For a Visitor Services Manager Resume
1
Skills For Manager, Visitor Services Resume
- HR7 Further Particulars Visitor Services Manager
- Understand the museum’s mission and activities as well as policies and procedures and effectively provide related talking points to visitor services staff
- Experience with relevant software programs including ComCash, DonorPerfect, DoubleKnot, LightSpeed, and WhenIWork, including customizing the software, daily use, and troubleshooting
- Works well in a team environment with frequent customer/guest interaction
- Lift a box of 25+ pounds
2
Skills For Assistant Manager, Visitor Services Dia Resume
- Assist museum's senior leadership team with front line concerns, as they arise
- Communicate member needs to the membership department
- Work closely with the Development Department to track membership trends
- Promote annual fund growth through walk-in sales
- Under the direction of the Planetarium Program Manager, supervise the student staff and manage the student schedule for the Taylor Planetarium
- Work collaboratively with the Museum Store Manager to oversee the Store Operations in his/her absence
- Progressively responsible retail or customer service experience with an emphasis on cash handling, written communication, customer service, budgeting, and logistical coordination, or an equivalent combination of relevant education and experience
- Membership Development
- Manage the daily operations of the Admissions (Front) Desk including the departmental budget, hiring and managing staff, selling admissions and memberships, managing the Museum’s POS system for the Admissions Desk, opening and closing the Museum, daily balancing and bookkeeping, responding to visitor questions and concerns, and responding to emergency situations
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