Services Operations Manager Resume Sample

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Leola Lowe
207 Gleichner Gardens,  Philadelphia, PA
+1 (555) 338 6276

Work Experience


Wholesale Lending Services Operations Manager
07/2016 - PRESENT
Boston, MA
  • Manages operations and activities to ensure corporate goals and objectives are met, and sound business practices are applied consistently and appropriately
  • Provides technical services (to include, but not limited to, IT and cyber) expertise facilitating execution of existing contracts and the business development of new opportunities
  • Assists in developing and implementing long-range plans for current contracts/subcontracts including financial management (budget development, execution, and reporting), and CGS, LLC contract retention
  • Takes corrective action with Project Managers, as necessary, to ensure financial and technical targets are achieved
  • Develops and maintains good working relationships with contract/subcontract customers, suppliers, and potential new clients in conjunction with the CGS, LLC and Subsidiary management
  • Recruits and hires IT/Cyber talent for existing and future contracts and opportunities
  • Assists in managing and directing contract/subcontract operations through close interactions with the Project/Site Managers to ensure contractual obligations are met and projects are effectively and efficiently administered at or under approved budgets
  • Ensures all subordinate personnel are customer and service focused, and strive for quality performance and constant improvement
  • Ensures all business activities are in compliance with corporate and government policies, procedures and standards, and project contract/subcontract agreements
Partner Services Operations Manager
10/2011 - 02/2016
Houston, TX
  • Ensures all business activities are in compliance with applicable laws and regulations, and are carried out in a legal and ethical manner
  • Oversees, supports, and coordinates environmental, safety, and health (ESH) requirements/issues with various corporate offices and Project/Site Managers to ensure compliance with regulatory requirements and site-specific contract/subcontract requirements
  • Maintains an employee-oriented attitude to attract, retain, and develop competent and productive employees by giving proper direction, guidance, training, and counseling
  • Reviews significant employee disciplinary actions and coordinates with management and/or legal department as necessary
  • Assists with the resolution of union grievances, collective bargaining negotiations, and labor issues
  • Assists in targeting, coordinating, and developing proposal activities to include the identification of potential new opportunities
  • Overseas the safety programs across responsible contracts
Professional Services Operations Manager
10/2005 - 08/2011
Phoenix, AZ
  • Participates in cost estimating for contract changes, wage determinations or collective bargaining adjustments, and new proposals
  • Performs contract startups or closeouts as necessary
  • Establishes new client base through aggressive marketing efforts
  • Conducts training on various topics to site staff as necessary to improve site performance
  • Knowledge of DoD or other federal government contracting, FAR, and related terms and regulations
  • Knowledge of best practices in government contracting
  • Expert across the realm of IT and cyber technologies, best practices, and implementation

Education


University of New Mexico Valencia Campus
2000 - 2005
Bachelor's Degree in Engineering

Professional Skills


  • Excellent customer focus, communication and interpersonal skills
  • Prior experience in leading managers
  • Trade Technical skills –City & Guilds/ONC/HNC, apprenticeship, time served
  • Demonstrates an in-depth understanding of key Services’ operational policies, processes and methodologies
  • Previous experience in a finance / management accountant position supporting multiple internal and external customers
  • Experience with Mortgage Banking business applications
  • Attention to detail, coupled with strong analytical problem

How to write Services Operations Manager Resume

Services Operations Manager role is responsible for technical, purchasing, retail, finance, training, integration, auditing, security, java, reporting.
To write great resume for services operations manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Services Operations Manager Resume

The section contact information is important in your services operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Services Operations Manager Resume

The section work experience is an essential part of your services operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services operations manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Services Operations Manager resume experience can include:

  • Skill in preparing a cost-effective budget and operating within an approved budget
  • Work effectively within a regional influence model, showing leadership and drive to dotted-line reports
  • Ensuring the correct priorities are achieved when it comes to asset availability and legal issues
  • Skill in promoting and supporting a safe work environment through support of regulatory compliance and in-house programs
  • At least two (2) years of experience with business tracking processes and applications, including Salesforce, SharePoint, NetSuite, Confluence, etc
  • At least three (3) years of operational experience in a Professional Services setting

Education on a Services Operations Manager Resume

Make sure to make education a priority on your services operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Services Operations Manager Resume

When listing skills on your services operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical services operations manager skills:

  • Provide cross coverage in communicating with patients, physicians, insurance companies, and departments and assist with resolving high level patient complaints received through the JHU Dean’s Office, JHH President’s Office and JHU President’s Office, etc.
  • Help develop and track programs for Consulting Engineers (consulting skills, technical skills, certifications, productivity measures)
  • Detail oriented, outstanding planning and organizational skills
  • Prioritize, identify, and manage multidisciplinary staffing needs for the effective delivery of services
  • Driving problem solving, including identifying key issues and developing effective solutions
  • Building effective relationships and communicating clearly with stakeholders, managing expectations where required

List of Typical Experience For a Services Operations Manager Resume

1

Experience For Wholesale Lending Services Operations Manager Resume

  • Meet travel requirements, including international travel
  • Assist with interviewing for positions in Professional Services
  • Instruct current and new team members on data tracking processes and tools
  • Map new events to ensure timely activation after they are created by the Catalog Team
  • Monitor Partners Events to ensure our Catalog matches that of external partners
  • Data entry (contacts, deal updates, etc) into StubHub’s CRM tool
  • Guarantee that every operational aspect of a deal is put in place and meets Stubhub’s and Partner’s quality standards
2

Experience For Partner Services Operations Manager Resume

  • Self-identify operational deficiencies and take initiative to act accordingly and address with appropriate stakeholders
  • Build and maintain relationship with internal teams to support the partner base
  • Project management tools (Basecamp, Slack or similar)
  • Develop productivity metrics and communication mechanisms to track and communicate status of Professional Services programs
  • Prepare, review, and analyze month-end, quarter-end, and year-end financial reports
  • Assist in development and execution of Sales Acceleration initiatives
  • Track, report, analyze, and provide insights on all aspects of the global Professional Services business, including sales, backlog, pipeline coverage, costs, margins, customer satisfaction, etc
3

Experience For Partner Managed Print Services Operations Manager Resume

  • At least two (2) years of experience with Professional Services Automation (PSA) tools and applications
  • Maintain a high-level of communication between the Global Senior Director and Regional Managers
  • Proficient with Microsoft Office suite of products, especially Excel
  • To ensure Tactical and H&S plans are implemented across the technical services team
  • Lead NWTs to review ways of working of contactor base to ensure we are using this resource appropriately and where opportunities arise highlight these for consideration of the business
4

Experience For Professional Services Operations Manager Resume

  • Delivering non-negotiable great results whilst providing exceptional service and standards
  • Ensuring a collaborative relationship is in place with the National Operations Centre (NOC) that puts our customers at the heart of decisions we make
  • Demonstrating clear year on year reductions in our cost lines
  • Interfaces with ACE-IT leadership, ensuring that our operations supports the needs of the various services provided
  • Build and maintain positive relationships within the client organization
5

Experience For Technical Services Operations Manager Resume

  • Monitors the assessment of site operations/project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives
  • Communicates with internal team members and client team members across multiple areas
  • Establish collaborative relationships within an interdisciplinary team environment and gain the support of others
  • Provides general direction to site work center leads and reviews and monitors their performance to ensure complete customer satisfaction
  • Support the SEMEA PS Sales and Delivery Leaders, and their management teams in preparing weekly forecasts and pipeline, monthly reviews, half year budget planning, MBO and targets setting, QBRs and leadership presentations
  • Proactively analyze trends in operational data to determine gaps, risks, and needed improvements to better support the PS business and drive targeted business discussions
6

Experience For Global Trade Documentary Services Operations Manager Resume

  • Support the SEMEA Regional Sales Director with ad hoc analysis, such as: pipeline coverage, license attach rate analysis, territory analysis, quarterly target setting, Credits management
  • Support the SEMEA Regional Delivery Director with ad hoc analysis, such as: ongoing tracking of management revenue, team utilization, project margin reviews, setting up KPIs to anticipate risks, subcontractors monitoring
  • Work with shared service centers and others Operations team members to drive meaningful and insightful reporting to support SEMEA business needs. Key member of the Regional Ops team to ensure consistency across EMEA sub regions with peers
  • Provide feedback and suggestions for improvement to the Operations management team, on overall operational process and policy, and facilitate an environment of continuous improvement
  • Assist in cases of escalations, particularly as it relates to Customer issues or other business gaps that require Ops support
  • Secret Clearance (current/active)

List of Typical Skills For a Services Operations Manager Resume

1

Skills For Wholesale Lending Services Operations Manager Resume

  • Experience with successfully managing multiple simultaneous projects
  • Experience in a financial services, operations or customer service setting
  • Customer relationship management experience
  • Previous experience within a Professional Services environment
  • Experience in a technology environment, ideally within a professional services organisation
  • Partnership, teamwork and collaboration experience
  • Building a great team via coaching and developing the Maintenance Manager population, providing feedback opportunities & great practices are seen
  • Monitoring and ensuring compliance with statutory safety regulations across sites
2

Skills For Partner Services Operations Manager Resume

  • Communicating with the team and the wider business team
  • Assist in driving business processes, governance, and control, including forecasting, business reviews, and successful execution of plans
  • Evaluate and performance manage staff. Identify and address staff training and coaching needs
  • Assist with building and testing partner ticket templates and transactions
  • Document, train, and initiate changes to existing sales and delivery operations processes
  • Help with streamlining the processes around custom deal approvals that require inputs from multiple stakeholders
  • Drive and manage quarterly service business reviews, metrics and reporting globally
3

Skills For Partner Managed Print Services Operations Manager Resume

  • Own escalation back into NVIDIA for issues requiring additional, internal support
  • Develop and maintain service enablement requirements on behalf and service operations training materials, in conjunction with cross-functional team
  • ©Disney is an equal opportunity employer. Drawing Creativity from Diversity
  • Sets team performance standards using key metrics and monitors the team’s overall performance against goals set
  • Support new members through their AdvantageTrust implementation /on boarding process
  • Manage change process and ensures that the PSA is functioning and contains current data
  • Build upcoming events and maps for StubHub partners and anticipated future partners
  • Maintain internal documents with up to date information regarding operational aspects of our partnerships
  • Regular auditing of logistics and configurations for all partner events
4

Skills For Professional Services Operations Manager Resume

  • Work with software Ticketing solution (Palco 4, SAP, other)
  • Track and report Professional Services Operational metrics and performance dashboards, including utilization, pipeline coverage, backlog, customer satisfaction
  • Standardize and create high velocity methods wherever possible to streamline processes
  • Own and ensure execution of customer satisfaction and metrics
  • Advise the business on best practices and available tools to manage business processes
  • Manage operational performance / objectives focused on services sales/delivery operations
5

Skills For Technical Services Operations Manager Resume

  • Conduct due diligence on merger and acquisition activities, focused on TIBCO global services
  • Create end-to-end integration playbook for current & future acquisitions
  • M&A integrations activities including managing professional services processes, ensuring that integration targets and deadlines are met; identify opportunities for improvement
  • Work with business groups, cross-functional Finance, HR, IT, Legal, and Engineering teams to design a standardized process across to support M&A activities and new integration strategies in a timely manner
  • Business and activity tracking processes and applications, including Salesforce, SharePoint, NetSuite, Confluence, etc
  • Medical product knowledge highly desired
  • Professional Services Automation (PSA) tools and applications, and their use
6

Skills For Global Trade Documentary Services Operations Manager Resume

  • Microsoft Office suite of products, especially Excel
  • Knowledge of Army Corps of Engineers mission and IT environments
  • Able to work within a matrix management environment
  • Driven, autonomous and able to build relationships at all levels
  • Organised, Systematic and Efficient
7

Skills For Member Services Operations Manager Resume

  • In addition to management of these teams, this role also requires leading out in operational strategies, special initiatives or projects, and consuming/analyzing metrics and reports to drive for better results and efficiency across all areas of the organization
  • Manages and controls activities within a specific region which is part of a larger geographical Region
  • Own engagement and business relationship between local NVIDIA team and our Enterprise Service Subcontractor(s)
  • Own all aspects of Service Operations requirements into the subcontractor(s), and from the subcontractor to end customer(s)
  • Work with different personalities
8

Skills For Administrative Services Operations Manager Resume

  • Lead and manage a team of individuals
  • Influence and direct activities outside direct control to achieve cross functional goals
  • Decision Maker/Independent Thinker with the ability to avoid and solve problems
  • Work closely with Information Technology department to establish and administer appropriate security systems, policies, standards, and procedures in compliance with applicable government and corporate directives, guidelines, and contractual obligations
  • Review compliance with DoD 8570, NIST 800-53/FISMA, C&A, DIACAPS, POAMS and other audit and security requirements, when applicable, for customer supported infrastructure
  • Conduct investigations of actual or suspected security violations, coordinates forensics as required, and reports results of such incidents and investigations to appropriate personnel
  • Strong knowledge of the UK e-commerce landscape
  • Make quick & effective decisions
9

Skills For IT Services Operations Manager Resume

  • Ensure protection methods are in place for corporate proprietary data as well as customer related program data maintained as part of contracted support
  • Handle complex and escalated member and vendor service issues
  • Lead customer-service liaison for AdvantageTrust members
  • Coordinate with legal team to assure timely and accurate completion of membership documents
  • Coordinate with members to complete required ‘letters of commitments’ and ‘declaration forms&#8217
10

Skills For Mortgage Banking Shared Services Operations Manager Resume

  • Utilizing data query tools, such as Sales Reporting, CatScan, vendor spreadsheets, etc. to create and maintain metric reporting, integrating data from multiple sources
  • Review and assess customer service contracts
  • Manage and maintain website and portals
  • Ensures that Technical Services methodologies, tools and systems are up to date and accurate
  • Report on both TS business, and individual project and programme management performance Conduct project reviews and manages the audit process, establishing the required corrective actions
  • Potentially manage a team of people and provide inspirational leadership
  • Build a detailed operational plan for each partnership: create detailed project plans that document, schedule, coordinate and track all teams’ tasks, dependencies and deliverables
  • Manage and coordinate the execution of the operational plan

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