Operations Services Resume Sample

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Dana Watsica
1548 Effertz Park,  Houston, TX
+1 (555) 572 2271

Work Experience


Operations Services Manager
07/2016 - PRESENT
Chicago, IL
  • Provide regular feedback to the team to assure that a mind-set of continuous improvement is part of the team’s DNA
  • Responsible for creating a work environment in the customer service center that is in alignment with the company’s CITE Principles and Supporting values
  • Partner with management team to align customer service department policies and systems with the company’s objectives
  • Measures employee’s performance and make employment decisions
  • Coordinate and steer all policy documentation for PL systems. Point of contact for our agencies/producers in support of PL agency requests. Work in unison with Operation Service roles to steer agency request through PL workflow systems
  • Lead/steer administrative tasks inclusive of policy prep/mail, manual renewal workflows, policy requests and administrative logs for BOR, New Business
  • Support quality control of departmental production. Identify and trend the data quality of system information and resolve discrepancies to promote accuracy and consistency
Operations Services Centre of Excellence Team Member
12/2010 - 03/2016
Philadelphia, PA
  • Experience in leading change program management of substantial deliveries
  • Manage senior stakeholder expectations when conflicting priorities and complex events arise
  • Excellent team working and client relationship skills
  • A desire to be at the top of your profession and the ambition to make that a reality
  • Support CSIS vendor’s relationship acting as business supplier representative
  • Ensure that vendors are corrected classify and in compliance with Citi’s policies
  • Use problem solving skills to determine problems’ root cause and suggest solutions with users
  • Complete risk assessments to include the business unit’s self-assessment
Gaming Operations & Services Assistant
06/2005 - 10/2010
San Francisco, CA
  • Maintain a strong working knowledge of the automated systems, departmental workflows and underwriting practices. Works in unison with Liaison to identify data entry deficiencies and aide in the development of workflow procedures to drive operational efficiency through audits/SOPs
  • Subject matter expert for all operational workflow processes through our paperless and manual systems. Identify, troubleshoot policy output issues and report to the appropriate parties for resolution. Subject matter expert in the coordination of workflow continuity of operations, documentation/policy retrieval protocol
  • Supports relationships, provides support to internal and external customers. Inclusive of providing support for automation/system units
  • Responsible for creating a work environment in the customer service center that is in alignment with the company's CITE Principles and Supporting values
  • Partner with management team to align customer service department policies and systems with the company's objectives
  • Measures employee's performance and make employment decisions
  • Deep understanding of Broad ridge and DTCC

Education


Western International University
2000 - 2004
Bachelor's Degree in Business

Professional Skills


  • Excellent communication skills. Demonstrate ability to communicate at various levels of complexity and effectively teach others at varying levels
  • Excellent communication skills with a natural ability to build strong working relationships at all levels
  • Strong communication skills to illustrate and articulate performance to key stakeholders
  • Superior skills in writing and documenting procedures, manuals and risks
  • Confident presentation skills to different audiences from operational advisors to Heads of site
  • Establish and maintain effective relationships and skills to communicate, influence and motivate
  • Min. of 2-3 years’ experience in managing cross functional teams, including team coaching and development

How to write Operations Services Resume

Operations Services role is responsible for travel, events, retail, finance, credit, securities, training, mac, procurement, security.
To write great resume for operations services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Services Resume

The section contact information is important in your operations services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Services Resume

The section work experience is an essential part of your operations services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Services resume experience can include:

  • Detail orientated with strong follow-through skills
  • Previous management experience within facilities management, ideally within Shopping Centre Management
  • Experience of developing commercial & financial areas of business
  • Experience managing a team of greater than 4 employees
  • Client onboarding experience in the financial industry
  • Self-starter, with experience driving toward team- based organizational structure and culture

Education on an Operations Services Resume

Make sure to make education a priority on your operations services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Services Resume

When listing skills on your operations services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations services skills:

  • Test reports and use problem solving skills to determine problems’ root cause and suggest solutions with users
  • Working collaboratively with your on- site Customer Experience consultant and your Commercial colleagues to drive balanced KPI performance and consistency
  • Working collaboratively with your on-site Customer Experience consultant and your Commercial colleagues to drive balanced KPI performance and consistency
  • Experience in metal working operations (machining, grinding, metal fabrication)
  • Skilled and comfortable in dealing with managers and leaders
  • Multitask and work to tight timescales. Experience in working on several topics simultaneously

List of Typical Experience For an Operations Services Resume

1

Experience For Operations Services Manager Resume

  • Maintain an understanding of the business unit’s products, processes and technologies
  • Assist business unit’s Vendor Risk Manager, Information Security Compliance Manager, Privacy Contact, Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Accountability Network representative and Business Recovery representative
  • Lead the Regional trainings’ monitoring and follow up as well as the quality of communications processes
  • Updates security pricing as needed
  • Processes certain securities transactions, including trade settlement, maturities, redemptions, splits, calls and mergers
  • Performs daily balancing of department and provides Collateral report to Finance
  • Reconciles brokerage, safekeeping and and internal suspense accounts
  • Gather information about CSIS KPI’s
2

Experience For Director Consumer Engagement Operations & Services Resume

  • Act as Account-Owner with the related accounts with the CSIS Latam & Mexico’s operations in the Balance Sheet Review process
  • Act as contact between CSIS Latam & Mexico’s operations among other Citi functional areas
  • Serve as business unit’s Vendor Risk Manager, Information Security Compliance Manager, Privacy Contact, Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Accountability Network representative and Business Recovery representative
  • Assist in the annual update of the department’s policy and procedures
  • Serve as a liaison with BB&T’s Legal counsel to clarify and interpret new legal or regulatory issues
  • Maintain a high level understanding of the control environment (proactive/reactive, leading/lagging, automated/manual) and support the ongoing effectiveness of risk controls. Test as appropriate
  • Provides administrative support for Video Game Voiceover Sessions. This includes formatting, preparing and printing scripts, ensuring stage is ready for use, ordering food. Responds to client needs as they arise during sessions. Note-taking on stages during voiceover sessions
  • Oversees ZB’s environmental initiatives to achieve 20% reduction in environmental footprint by 2020
3

Experience For Director, Cybersecurity Operations & Services Resume

  • Maintains the new account templates and verifies maintenance performed by other operations personnel
  • Coordinates user entitlements for Trust OnLine clients
  • Posts miscellaneous income transactions to accounts as necessary
  • Maintains and processes cash sweep transactions
  • Processes income transactions on certain securities
  • Processes disbursement checks/ACH to include payment of taxes, bills and income to clients
  • Processes canceled checks, stop payments, and customer wire transfers
  • Prepares reports for various committee meetings and performs downloads for batch maintenance as necessary
4

Experience For Operations & Services Team Lead Resume

  • Back-up for other operations positions within the department
  • Maintain a good working relationship with all bank employees. Demonstrates strong interpersonal skills as well as be motivated to work as a team player to contribute to the success of the department and the organization
  • Coordinates the account closing process and tasks within Operations and with RM/RA Teams
  • Drive operational performance [all non-sales KPI’s] within your site / area of business (sell / save) for customer, people and business in the most efficient and effective way
  • Continuously challenge ourselves and our stakeholders looks at ways at creating efficiencies whilst delivering great customer experience and without impacting the numbers or our people/customers
  • Performs daily morning balancing of department and provides Collateral report to Finance
5

Experience For Trust Operations Services Specialist Resume

  • Performs daily morning balancing of department
  • Generates pending item reports for review by the RMs and Trust Services
  • Obtains and data enters manual pricing of certain securities for trust statements
  • Coordinates the account closing process and tasks within Operations and with Trust Services
  • Performs follow-up for securities being transferred to us from other custodians
  • Closes accounts on the Trust Accounting systems
  • Logs and tracks all tax returns sent to accountants for processing
6

Experience For Operations Services Associate Resume

  • Processes tax returns when they come from accountants and prepares for mailing if necessary
  • Plays an integral role in the income reallocation posting process for end of year tax documents
  • Distribute and track operational targets within your site at a site, team and agent level
  • Share your successes and collaborate with your peers across other sites
  • Processes sweep account and transactions
  • Posts disbursement checks/ACH to include payment of taxes, bills and income to clients
  • Monitors all name/address changes and prepares notification letter to client(s)
7

Experience For Operations Services Director Resume

  • Prepares reports for various committee meetings and performs downloads for batch maintenance as necessary.
  • Prepares securities to deliver to Custodians
  • Processes the acquisition and disbursement of securities
  • Coordinate user entitlements for Trust Online clients
  • Assists in the coordination of tax information for client account
8

Experience For Operations Services Manager Ses Resume

  • Prepares and processes all tax preparation fees for client accounts
  • Maintains and processes sweep account and transactions
  • Knowledgeable in other Trust operations positions and provides back-up to other Trust Operations Services Specialists
  • Program and Solution Development – Lead work by identifying course of action and resources require, define project objectives and develop plans. Ensure solutions are aligned with and compliment the Operations Excellence System. Create tools and training
  • Solve Problems –Surface opportunities and identify gaps while using critical thinking to problem solve, understand root cause and determine solutions
  • Collaborate –Work with peers, manager, director and cross functional team(s) to determine project feasibility, influence results/deliverables, and provide visibility to linked initiatives
9

Experience For Proprietary Data & Tools Operations Services Manager Resume

  • Consultation – Provide consultation on period planning timing, complexity, testing approach and impact to the Operations Excellence System. Provide retail operations perspective and expertise on projects, programs and initiatives, and represent the AP region, markets and retail stores in global discussion
  • Program Delivery, Sustainment and Feedback – Deliver work through the Annual Planning and PPK process. Ensure programs are designed with effective sustainment strategies and can be integrated with existing tools and processes. Make necessary updates to core tools and resources. Collects project feedback and information to optimize performance
  • Experience leading projects (scope, timeline, resources) or project management
  • Experience in Quality Monitoring
  • Lead multiple tracks of work and manage priorities
  • Assess the impact of change and develop processes to ensure effective implementation and user acceptance
  • Drive operational performance (all non-sales KPIs) within Cardiff Save for customer, people and business in the most efficient and effective way
  • Drive operational performance (all non-sales KPIs) within Glasgow Save for customer, people and business in the most efficient and effective way
  • Proven ability to design deliver action plans to improve performance
10

Experience For Float Operations Services Lead Resume

  • Experience of management & ownership of a considerable sized budget
  • Manage operations warehouse logistics and distribution of goods to locations
  • On shift operations supervisory or management experience
  • Multi-task, prioritize work with minimal supervision
  • Maintenance management experience

List of Typical Skills For an Operations Services Resume

1

Skills For Operations Services Manager Resume

  • : Finance or Banking Experience
  • Strong knowledge of Bank policies and procedures and regulatory compliance
  • Working alongside the Reporting and Analysis team to source insight and reporting for all non- trading KPI’s for your assigned site/HOSO
  • Managing client communication including client statement preparation
  • Coordinating resolution of trust systems issues
  • Carry out operational deep dives via call listening and using Speech tools supporting business problems and offering solutions
  • Quality assurance of aged and large value fails, reviewing, monitoring and maintaining accurate records
2

Skills For Director Consumer Engagement Operations & Services Resume

  • Client document verification and management including account opening, doc update and account closing
  • Keep branches and new recruits updated while addressing and resolving questions and issues quickly
  • Provide daily reporting of the firm’s collateral holdings with multiple clearing houses to the various lines of businesses
  • This is a floating position based out of the Bordeaux Branch
  • Travel locations are subject to change depending on Area needs
  • Minimize risk exposure of accounts and assets transferring
3

Skills For Director, Cybersecurity Operations & Services Resume

  • Product knowledge covering RMB FX/MM/Standby LC, Loan and WM investment products, ie. QDII, DCI and MF
  • Detailed understanding of Procurement
  • Detailed understanding of inspection tools and procedures
  • CMM programming knowledge highly desirable
  • 2) Communicating with Japanese Trust Banks, financial institutions, corporate clients, sales
  • Client information maintenance, documentation filing and management
  • Work in cross functional teams and as well as work independently
  • 9650 Falls of Neuse Road, Raleigh, NC 27615
  • 6550 Knightdale Boulevard, Knightdale, NC 27545
4

Skills For Operations & Services Team Lead Resume

  • 7001 Falls of Neuse Road, Raleigh, NC 27609
  • 14440 New Falls of Neuse Road, Raleigh, NC 27614
  • 3650 Wendell Boulevard, Wendell, NC 27591
  • 101 Wakelon Street Zebulon, NC 27597
  • 4400 Six Forks Rd. Raleigh, NC 27609
  • Drive the Safety, Quality, Delivery, Inventory and Productivity metrics
  • Build and develop World Class Manufacturing Engineering and Procurement teams, to include providing mentoring, rigorous development planning for team and succession planning for the operations organization
  • Support Sales and Product Engineering to be sure they have accurate costing and manufacturing criteria
5

Skills For Trust Operations Services Specialist Resume

  • Develop manufacturing methods to capture new business and drive sustaining profitability
  • Manage and provide expertise in inventory reduction, PPV and on-time delivery objectives, as well as supplier development, strategic sourcing, new product launch and purchase contracts
  • Perform benchmarking studies to evaluate and improve the business
  • Assist upper management in the strategic definition and implementation of Lean Manufacturing concepts and techniques
  • Works together with Senior Operations Specialist to develop scheduling expertise and to determine solutions for client and process issues as they arise
6

Skills For Operations Services Associate Resume

  • Maintain ongoing responsibility for ensuring operational needs are satisfied through the work control process, by establishing work priorities for daily, outage, and emergent work
  • Develop relationships to influence key facilities decisions with cross-organizational groups including plant operations, finance, security, information technology, and HR
  • Real Estate management experience
  • OSHA, EPA, and DOT and similar International regulation knowledge and or certifications standards (ISO 14001, and 45001)
  • Work closely with branches, internal departments, contra firms, transfer agents, and mutual fund companies
  • Based on performance define & share best pratices with the product teams and markets
  • Collaborate in the definition of a continuous improvement process to assure that on an incremental basis insights are incorporated into the different product backlogs
7

Skills For Operations Services Director Resume

  • Partner with IT and Analytics team to improve existing reporting tools & dashboards to assure appropriate coverage, data consistency and ease of use
  • Product Teams: Partner with the different CE product teams: lifecycle communications, behavioral communications, transactional communications, newsletter campaigns, personalization (web and email), acquisition and loyalty to co-create KPI Dashboards and best practice exchange among markets and products
  • Working knowledge of Bank audit procedures
  • Build effective business relationships and work effectively with all levels of employees within AWC and its customer’s organization and the public
  • : Office/Warehouse/Distribution-related experience
8

Skills For Operations Services Manager Ses Resume

  • Experience in all Microsoft Office packages
  • Maintain a strong understanding of the business unit’s products, processes and technologies
  • Deep understanding of data with the ability to translate this into actionable insights and recommendations
  • Customer and Advisor insights, understanding of contact centre operations and tools, quantitative and qualitative
  • Travel within US and Outside of US
  • Senior Stakeholder relationship and management essential
  • Design and deliver actions plans to improve performance essential
  • Commercial knowledge on how all operational KPI’s can impact each other
9

Skills For Proprietary Data & Tools Operations Services Manager Resume

  • Five to seven years of manufacturing management experience. Prior Supervisory experience including daily management, process development and organizational development experience in a Lean manufacturing environment
  • Experience utilizing lean methodology and tools to improve operations
  • Detailed understanding of Manufacturing Engineering
  • 1) Trade Confirmations and Settlements-related activities
  • Pre-checking on client credit document prepared by client advisor according to internal procedure and checklist to ensure the application document is in compliance with DOA, document provided is in completeness
  • Document pre-checking for loan disbursement, repayment or extension
  • Responsible with relevant regulatory reporting
10

Skills For Float Operations Services Lead Resume

  • Support the production planning for both our newspaper and magazine titles
  • The contact window of projects in relation to OPS client service process
  • Participate in EM OPS relevant events
  • Responsible with streamlined process of client service
  • Coordination of production activities across the business and throughout the supply chain in order to ensure effective planning, implementation, and on-time delivery of the company’s titles
  • Liaison and communication with external suppliers and stakeholders across the business, ensuring all communication streams are accurate, effective and timely
  • Capture, report, and monitor effective key risk indicators, current and emerging risks, and other risk information to Deposit or Operations Services Manager
  • Maintain daily logs consistent with the established written supervisory procedures

List of Typical Responsibilities For an Operations Services Resume

1

Responsibilities For Operations Services Manager Resume

  • General Risk experience (high)
  • Working alongside the Reporting and Analysis team to source insight and reporting for all non-trading KPI’s for your assigned site/HOSO
  • Estimating and controlling costs
  • Overall responsibility for the delivery of the full facilities management of the shopping centre cleaning, security & maintenance
  • Passionate about helping others succeed
  • Co-ordination of environmental, recycling & health & safety policies & procedures
  • To deliver & meet specified contractual obligations, key performance indicators & support objectives, in particular environmental & recycling targets
2

Responsibilities For Director Consumer Engagement Operations & Services Resume

  • Analyze team productivity by comparing hours worked to ticket resolution metrics as well as trends with ticket categories
  • Creation and delivery of functional dashboard for managing each discipline in Operations
  • Fundamental knowledge of essential office functions, including mailroom, reproduction, records, office supplies, conference services, switchboard/reception
  • Support Markets – Coach, consult, problem solve, and answer questions for market partners
  • Manage large or highly complex projects
  • Continuously challenge yourself, the team and our stakeholders to look at ways at creating efficiencies whilst delivering great customer experience and without impacting the numbers or our people/customers
  • Track record of setting ambitious targets and delivering high performance at large scale
3

Responsibilities For Director, Cybersecurity Operations & Services Resume

  • Fully understand Contact Centre operations and metrics
  • Awareness of end to end, cross channel customer contact centre journeys
  • Contribute, influence, persuade, inform and negotiate to HOSO level
  • Responsibility for full budget management
  • Relevant industry qualifications desirable
4

Responsibilities For Operations & Services Team Lead Resume

  • A customer focused individual with essential qualities including the ability to manage customer satisfaction, team management & supplier management with a strong financial reporting ability & motivation to continuously improve all aspects of the operation & quality of service delivery
  • Negotiate bulk pricing and contract with vendors
  • Manage operations warehouse inventories and accounting principles
  • Coordinate PO and payments process between vendors and WeWork Accounts Payable department
  • Provides reports on open and closed tickets and checks status with the appropriate Operations leadership
  • Prepares reports for various committee
  • Handle confidential information with complete integrity
5

Responsibilities For Trust Operations Services Specialist Resume

  • Technical/computer aptitude with a demonstrated focus for customer service. Working knowledge of underwriting systems, inclusive of testing a system’s functionality and requirements
  • High propensity to problem solve independently to resolution
  • Organized with a keen attention to detail
  • Process items quickly and accurately
  • Project management of specials as required
  • ERO Qualifiable as ED, TSC manager, SAMG decision maker
  • NRC Operator License Subpart C - Medical Requirements: 10 CFR Part 55
6

Responsibilities For Operations Services Associate Resume

  • Processes demand-note accruals
  • Knowledge of the Archer system and issues management
  • In collaboration with all product teams, create a framework to monitor and track performance across all Consumer engagement product areas: acquisition, personalization, digital communications and loyalty
  • Consumer Engagement Performance
  • Lead on reclaims

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