Services Officer Resume Sample
Griffin Haag
6132 Walter Mountains,
Phoenix,
AZ
+1 (555) 473 1037
Work Experience
Parking Services Officer, Lead
01/2017
-
PRESENT
New York, NY
- Provides consistent high quality service by responding to assistance requests and escalations from all channels within 24 hours contributing to achievement of business Client Service Commitments (CSC’s). Escalating to manager as appropriate
- Identifies service/operational inefficiencies and works with Team to make changes to enhance appropriate entities. Ensures that information is shared across the department
- Change management champion within the Team and the department. Collaborating to create an environment of open and effective discussions. Expertise used to provide content for SOP updates, Change Requests and project information
- Responding and completing requests and inquiries received through various channels regarding the Canada Small Business Financing Program
- Support Account Managers Business Markets and Account Managers, Small Business Markets of Quebec, Ontario and Atlantic area in order to proceed with loan disbursements and preparation of documents
- BB&T’s Leadership Development Program graduate or equivalent program at another financial institution
- Understands full impact of the end-to end process interaction and related interdependences
- Ensures all investigations are handled in a timely fashion and status is communicated frequently to Sales Units
- Acts as Subject Matter Expert/referral point within the Investigations team
Administrative Services Officer
12/2010
-
10/2016
Detroit, MI
- Working knowledge of Bank’s lending products, deposit/investment products, cash management/electronic banking products/services, along with policies and procedures
- Acts as a department’s personnel administrator, administering personnel programs and supervising staff carrying out personnel activities, personnel processing, and records management, including timekeeping and payroll
- Prepares and oversees the preparation and processing of personnel forms to initiate personnel actions (appointments, promotions, separations, leaves of absences, accidents, medical and drug screens, other personnel transactions)
- Interprets and explains personnel policies and procedures to employees and supervisors
- Prepares reports regarding overtime, staffing, budgets and personnel activities for management review or projects
- Assists in preparing the department’s budget
- Conducts employee time audits
- Assists in the formulation of department policies
Student Services Officer
05/2004
-
09/2010
Houston, TX
- Acts as a point of contact for clarification of procedures and escalation items for Investigations Agents and Representatives
- Takes ownership of concerns raised by Service Partners, building ownership and accountability at point of contact
- Effectively prioritizes workflow. Manages prioritization of investigations received through various channels (Service link, email, phone) and as a result of changes in volume and business initiatives
- Individual Effectiveness – Recommends process changes to enhance efficiency and effectiveness of workflow
- Proactively builds strong working relationships with team members, Service Partners and other Operation Departments that focus on client service
- Acts as a department’s personnel administrator, administering personnel programs and supervising staff carrying out personnel activities, personnel processing, and records maintenance
- Serve in a specialized function for the department (e.g., facilities manager, telecommunications liaison)
- Processes and monitors unit's expenditures and maintains related budgetary records (e.g., tuition reimbursements, mileage checks, jury duty checks, purchase of supplies)
- Thorough knowledge of the Bank’s Business Banking products and services
Education
American Sentinel University
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent inter-personal skills demonstrated written and verbal communication skills
- Organise and prioritise tasks effectively to meet all the deadlines with strong teamwork, planning, analytical and programme management skills
- Excellent written and oral communication skills and solid presentation skills for a wide variety of audiences
- Advanced interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills
- Strong organizational skills, attention to detail, and ability to prioritize and multi-task
- Strong skills and experience in asset and facilities management and maintenance
- Proven ability deal with ambiguity and change with strong problem solving and program management skills
How to write Services Officer Resume
Services Officer role is responsible for interpersonal, customer, software, credit, advanced, communications, excel, planning, training, underwriting.
To write great resume for services officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Officer Resume
The section contact information is important in your services officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Officer Resume
The section work experience is an essential part of your services officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Officer resume experience can include:
- A high level of organisational and time management skills and excellent communication skills
- Apply skills and knowledge so as to effectively and spontaneously manage and oversee the airport operations
- Applied strong supervisory skills and a demonstrated ability to train, coach, counsel and manage subordinate staff in order to optimize individual performance
- Excellent organisational skills and planning ability
- Demonstrated Experience in cash handling procedures with ability to operate EFTPOS facilities
- Good communication, telephone, interpersonal and customer relations/service skills
Education on a Services Officer Resume
Make sure to make education a priority on your services officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Officer Resume
When listing skills on your services officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services officer skills:
- A clear sense of priority, good planning skills and the ability to work on your own and as part of a team
- Possess strong analytical and good interpersonal skills, has pleasant personality, high level of integrity and honesty, is motivated and disciplined
- Strong organizational, prioritization and time management skills, deadline-driven, high attention to detail
- Experience dealing with a wide range of people in a service environment together with exceptional communication and customer service skills
- Strong IT skills, fluent across Microsoft Office suite
- Sound organisational skills with an ability to prioritise and manage multiple tasks and deadlines
List of Typical Experience For a Services Officer Resume
1
Experience For Administrative Services Officer Resume
- Strong organizational and time management skills, deadline-driven, high attention to detail
- Quick learner, logical and efficient, good time management and prioritize skill
- Excellent written and oral communication skills with the ability to overcome language and cultural barriers
- Strong interpersonal skills, client service oriented and resilient
- Good teamwork, interpersonal, and communication skills
- Advise students on writing/developing fellowships essays and project proposals, and improving interviewing skills
2
Experience For Customer Services Officer Resume
- Use logical thinking and personal judgement to perform a variety of tasks that require special skills and knowledge
- Thorough time management skills in order to satisfy the needs of a large client group., meet tight deadlines and a constantly changing environment
- Thorough PC skills using appropriate software tools (i.e. Excel, Word)
- Where a legacy TA activity remains in house, effectively process work accurately and within agreed timeframes/procedures
- MS Office background with advanced Excel skills
3
Experience For Guest Services Officer Resume
- Microsoft Office with advanced Excel and Word skills
- Demonstrated experience in database maintenance and the generation of meaningful and accurate reports
- Able to work effectively as part of a small team
- Olid Customer Service experience, preferably with airlines or airport services
- Demonstrated knowledge and experience in the principles, practices, and trends of management
- Outgoing personality and previous experience in the service industry is preferable
- Maintaining good relationships with internal and external customers
- Skill in working as part of a team and collaborating with colleagues, and ability to establish and maintain cooperative working relationships
- Sort incoming mail and prioritize invoices according to payment terms and compliance deadlines
4
Experience For Financial Services Officer Resume
- Proven record of problem solving and managing change
- Teaching, advising, or administrative experience in a university
- Experience with supervising and motivating small teams
- Proven ability to investigate routine problems by identifying and considering the implications of a range of available alternative solutions
- Clean driving record and excellent knowledge of local restaurants and attractions
- Previous experience working within an help desk environment
- Good understanding of Company policies and procedures and required local and international regulatory procedures
5
Experience For Protective Services Officer Resume
- 2-years experience in handling taxation
- Have significant experience interfacing with Technical Services, Customer Support or Program Management
- Prioritize invoices according to payment terms and compliance deadlines
- Communicate in a polite, effective manner, including explanation of complex issues, in a high-pressured environment
- A tertiary qualification in Science, Engineering, Computer Science or Information Technology or other related field, or equivalent relevant experience
- Experience in chilled food manufacturing would be an advantage but is not essential
- Practical experience of internal technical auditing at entry-level
6
Experience For Business Services Officer Resume
- Pervious experience in a high volume, multi-currency environment a benefit
- Establish good contacts with local regulators
- A trades background and experience in the maintenance of buildings, plant, equipment, furnitures and fixtures
- Knowledgeable in MS Excel, Word, and strong data entry capability
- Previous experience of administration in fast paced, time critical environment
- Well organised, efficient and accurate with excellent attention to detail
- Excellent command of spoken English and Cantonese (Conversational Putonghua is an advantage)
7
Experience For Student Services Officer Resume
- Tertiary education with 1-2 years of operations experience
- Good PC knowledge in MS Office
- Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience
- Strong integrity and consistency
- Monitor/operate the CCTV system. – 4%
- Providing training and refreshment training periodically
- Including Office Supplies Management, Facilities Management, Mailing & Courier Services Management, Office Safety and Security Handling etc
8
Experience For Specialized Services Officer Resume
- Driving Force - Identify opportunities to grow the business through communicating relevant products and services to existing
- Escalating exception items and matters requiring attention to the Assistant Manager/Manager Lending Services for resolution
- Managing monthly aging payables report
- Liaising with other departments and suppliers for any outstanding invoice
- Overseeing Harvard College’s Sophomore Advising Program
- Investigating any maintenance errors and addressing the root cause
- Identifying and resolving discrepancies
9
Experience For Securities Services Officer Resume
- Organizing and filing documents for audit purpose
- Capturing/describing types and formats
- Maintaining agency databases, including Insurance Revenue, Grant, Watch Your Car (WYC), and Time and Attendance
- Working in tandem with the RM and Borrower takes ownership of proper tracking and/or remediation of documentation exceptions
- Researching and compiling fiscal information
- Computing and summarizing numerical data
- Retrieving financial data from an accounting system
- Executing a detailed document review program ensuring all assigned documents are accurate, complete, properly executed, and registered as required
10
Experience For Lending Services Officer Resume
- Supporting our On-boarding team with signature update queries and resolutions
- Supporting our other jurisdictions via call overflow and workflow management, ensuring all corporate customers receive the same level of service
- Participating in any ad-hoc assignments/projects
- Making dynamic visualisation content available via a web interface
- Performing complex data format conversions
- Working in big picture and cross functionally to use data produced to effect change
- Helping to develop the Food Safety Management Quality system and ensure compliance to this system
List of Typical Skills For a Services Officer Resume
1
Skills For Administrative Services Officer Resume
- Demonstrated computer and data entry skills including experience in using Microsoft Office software
- Excellent organizational skills, high attention to detail, strong follow-through
- Demonstrated strong knowledge and experience in one of the following areas
- Good interpersonal skills and an ability to interact with all levels within the organisation
- Excellent presentation skills is desirable
- Basic computer operations and applications. Demonstrated ability to work accurately and effectively with computerized data, fire & security systems
- Sense of Urgency, crisis-management and good analytical skills
2
Skills For Customer Services Officer Resume
- Keyboard skills and the proven ability to accurately input on to computer-based system
- Excellent team player, time management and communication skills
- Demonstrates strong partnership with Loan Services; ensures accuracy of booking and funding and timely processing of new loan packages. Follow-Up/Maintenance
- Full understanding of the Banks new core banking system T24 or transferable systems skills with an ability to learn technology quickly
- Client focus, accountability, professional attitude, pro-active, problem solving skills
- Excellent typing skill
- To ensure the overall well-being of all guests and that guests requests are efficiently and effectively fulfilled in accordance with the resort policies
- Basic skills in SAP or similar accounting software
- Assist in the skills training of other staff
3
Skills For Guest Services Officer Resume
- Good literacy in Word, Excel and Internet. Experience in using Salesforce would be an advantage
- Good and proven work track record
- Research, analyze, compile, and effectively report on complex financial data
- Communicate effectively with federal and state grant partners; and
- Implement customer projects, coordinate and communicate effectively with respective parties; monitor KPI and take appropriate actions
- Serve effectively as a member of a departmental management team
- Supervise subordinates and effectively plan, organize and direct large centralized administrative services
- Demonstrated experience in the use of a scientific computing language such as Fortran, C/C++, Python, R, or MATLAB
- Work accurately, efficiently and effectively within a large team
4
Skills For Financial Services Officer Resume
- Obtaining appropriate adjudicating authorization to fund loans with exceptions prior to funding
- Previous work experience coordinating the interviewing, hiring, and processing of job applicants
- Previous experience with commercial banking support functions and overall servicing of commercial banking clients
- A good understanding of Microsoft packages including Word and Excel. An understanding of Microsoft
- Excellent organization for tracking multiple funds and generating numerous complex reports
- Experience of working in Housing Benefits or other Benefits arena
- Take initiative, adapt to changing procedures and prioritise competing tasks within a process-driven, high-volume environment
- Customer service experience including working with the public
- Experience working in a fast-paced, deadline driven environment, dealing with multiple internal departments and customers
5
Skills For Protective Services Officer Resume
- Experience identifying/escalating unusual occurrences/fraudulent activities/issues/deficiencies/trends
- Experience in such fields as budgeting, accounting or related administrative work
- Good command of English in reading and writing, at least CET 4
- Previous work experience processing personnel services and managing relationships
- Previous work experience scheduling meetings and responding to inquiries
6
Skills For Business Services Officer Resume
- Work extremely closely with the drivers, airline counters and all ground based departments to build a strong working relationship
- Dangerous Goods acceptance, checking and build-up at DHL warehouse (OEO DHL)
- Some Experience of dealing with approval process of raw materials
- Ideally at least 1 years experience in Finance/Accounting
- Strong in accounting with high level of accuracy
- Ideally at least 2 years experience in Finance/Accounting
- A good understanding of Cathay Pacific policies and procedures is desirable
7
Skills For Student Services Officer Resume
- Strong knowledge of the Bank’s commercial lending policies and procedure
- Experience in problem solving client services
- Experience in customer service, dealing with a wide range of people
- Handle and follow up shipment booking in an effective way and get shipment instruction from business partners
- Experience with accounting transactions, such as travel and grant awards
- Demonstrated familiarity with government accounting
- Experience working within local government
- Experience in Accounting work or similar role
8
Skills For Specialized Services Officer Resume
- Perform good control on daily operation, filling, MIS data and documents hand over among branches, Business Unit or other unit
- Ensure timely, accurate and effective credit administrative support to our business partners in Group Corporate Banking in
- Good time management and multi-tasking ability
- Previous work experience providing new employee orientation presentations
- Previous work experience processing FMLA requests
9
Skills For Securities Services Officer Resume
- Excellent verbal and written communication (staff, senior management and the public)
- Drivers experience and clean driver license
- Write and speak with clarity and effectiveness
- Good team work is essential for this role
- Results focused ensuring client’s needs are met professionally and in a timely manner. Strong client focus
10
Skills For Lending Services Officer Resume
- Ideally at least 1 year experience in Finance/Accounting
- Strong commitment to quality user service and a desire to drive innovation and continuous process improvement initiatives
- Relevant Front Office and customer service experience in the same or similar role ideally within a 5 star hotel
- Previous experience in a 4/5 star hotel as a Porter/Concierge in a leadership role
- Student management or student service experience, with a focus on accessibility
List of Typical Responsibilities For a Services Officer Resume
1
Responsibilities For Administrative Services Officer Resume
- Distribution services (supervision of and /or processing of outgoing and incoming mail); clients bank statements production (supervision of the client’s statements printing, rendition and distribution processes, managing OSP performance)
- Strong organizational, negotiation, and decision-making skills with expertise in clarifying mediating, and resolving conflict situations
- Exceptional interpersonal, communication (with advanced proficiency of the English Language) and time management skills with a strong ability to multi-task
- Proven ability to provide effective leadership in a diverse, ever-changing, and unpredictable environment
- Develop, analyze, interpret and effectively communicate complex financial data
- Relevant work experience in aircraft weight and balance, dangerous goods, and cargo handling
2
Responsibilities For Customer Services Officer Resume
- Previous work experience performing salary administration, and processing of hiring and personnel forms
- Previous work experience administering employee benefits programs, personnel policies, hiring procedures, and maintaining confidential records
- Promote commercial credit services and product knowledge awareness through ongoing training and effective communication with fellow team staff
- Previous work experience processing payrolls and related records and reports into an automated timekeeping system
- Establish and maintain excellent working relationships with local law enforcement, fire, and EMS partners
- Deliver a seamless airport experience to our passengers from check-in to boarding
3
Responsibilities For Guest Services Officer Resume
- Skill and ability to express ideas verbally and/or in writing, in a clear and understandable manner
- Previous advising, student services, or higher education experience
- Experience using personal computers, spreadsheet software and/or automated computer systems
- Experience in governmental accounting
- Previous work experience processing various personnel transactions in Oracle, CHIPPS, or HRIS related systems
- Foster excellent teamwork and team spirit within CX / KA team members and with suppliers
4
Responsibilities For Financial Services Officer Resume
- Good command of both spoken and written English and Thai
- Excellent relationship management, customer service and responsiveness to client needs
- Establish good, positive relationships with other Council departments, external organisations and members of the public
- Knowledge of and experience in human resources administrative practices and principles
- Manage priorities and meet assigned deadlines
- Significant experience in Customer service
- Four to five years of experience working in the criminal justice system or a non-profit organization
5
Responsibilities For Protective Services Officer Resume
- Three years experience in administrative, managerial, or supervisory roles
- Good team player, proactive
- Strong knowledge in TTS product and Nature
- PC literacy with good knowledge of word, excel and power point
- Monitoring of accounts receivable and working with business units and customers regarding overdue accounts
- Supervising outgoing flights in cargo operations and handling import operations
6
Responsibilities For Business Services Officer Resume
- Monitoring and managing office supplies level
- Seeking a starting role in Finance
- Working knowledge of related regulatory requirements including OHS, AML, KYC, CDIC, and Privacy legislation
- Identifying and escalating unusual occurrences,
- Maintaining Fixed Asset and Inventory report on a timely manner
- Liaising with DST and active participation on Invesco project teams for product developments and business requirements
- Willing to work shift work, weekends and Public Holidays
- Providing a smooth arrival and departure to our guests
- Understanding of welfare and benefit would be desirable
7
Responsibilities For Student Services Officer Resume
- Mentoring provided by your Customer Services Manager
- Ensuring all issues and complaints are resolved in a timely manner and to clients' satisfaction
- Working knowledge of Australian business structures
- Developing front-end web apps and interfaces
- Performing administrative functions in the cargo services section
- Billing related tasks etc.
- Assist the Account Manager, Retail Banking & AVP, Retail Banking, as directed, in marketing and planning activities
- Mail acceptance scanning, Ezypost updating, Mail tracking & tracing
- Provides training and performance management, including providing recommendations to the program coordinator for disciplinary action.
8
Responsibilities For Specialized Services Officer Resume
- Act as a role model for the frontline team (suppliers) by leading by example, providing on-the-job coaching when required and champion teamwork
- Assist the Manager, Retail Banking as directed in marketing and planning activities
- Maintain building security by inspecting doors, windows, gates, etc. to determine that they are secure and functioning properly
- Greets all guests arriving by vehicle and accepts vehicle for parking or directs guest to appropriate parking service
- Assist with data collection for analysis, support quarter-end and year-end preparation of accounting schedules, support budgeting and forecasting processes
- PASSION for delivering outstanding customer service and building relationships
- Assist the Sr Manager, Retail Banking as directed in marketing and planning activities
- Multi-tasking ability and capable of handling a dynamic working environment
9
Responsibilities For Securities Services Officer Resume
- Responsible for executing BB&T’s Consultative Sales Process and supporting the Bank’s sales and credit cultures
- Meet, greet, and assist passengers at boarding gates, on arrival, during transit, and at the lounges
- Undertake to deliver outstanding product and services to all customers all the time, ensuring to deliver ‘Service Straight from The Heart’
- Conducts rounds of building and grounds, documents rounds on appropriate forms, filling in all required fields. – 7%
- Monitor all related flight services are ready for inbound/outbound flight; catering, cabin cleaning, ramp services, local authorities
- Provides guest with detailed parking charges and parking ticket
- Conduct and coordinate monthly debtors meeting with relevant department heads and record of minutes, ensuring collection of debts are kept below 90 days
10
Responsibilities For Lending Services Officer Resume
- Process daily transactions including accounts payable, accounts receivable, banking
- Prepare monthly financial and tax reporting and remittances including filings in Canada, USA and Mexico
- Constantly update Ticketing Office, Sales colleague for any incoming payment from passenger, agents, tour operators for tickets sales and miscellaneous revenue
- To act proactively as lobby navigator to assist with directing foot traffic and directing patrons to outlets/venues and/or for check in or check out
- Identify and refer sales opportunities by building customer rapport and seeking information from customers to determine their needs
- Enjoy working with, and being part of a team
- Identify opportunities by building customer rapport and seeking information from customers to determine their needs
- Ensure the Bank’s risk profile is mitigated through sound and timely monitoring, conforming to Bank policies and procedures by
- Takes intiative in spotting opportunities and realizing Corporate Strategies
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