Service Designer Resume Sample
Mike Wintheiser
814 Hettinger Unions,
Phoenix,
AZ
+1 (555) 628 8895
Work Experience
Senior Service Designer
01/2017
-
PRESENT
Detroit, MI
- Identify opportunities to enhance the customer experience by gaining a deep understanding through research
- Create detailed journey mapping and user flow documentation for an ecosystem interactions through digital and other channels
- Utilize customer journey mapping and service design blueprinting processes to develop insights about customer needs, expectations, pain points and opportunities
- Develop profiles of various customer archetypes and personas to guide the evolution of experiences
- Conduct user research activities to gain insights. This includes empathy interviews, ethnographic observation, workflow analysis and contextual inquiry of users as well as customer service representatives and other subject matter experts
- A highly creative and lateral thinker who always sees new opportunities, even when others don’t see them immediately
- Willingness to travel for 10-20%
- Significant experience in a senior service design role. Ideally cross-channel experience in a complex go-to-market business
- Process experience (Agile, Lean, or 6Sigma) and qualifications
Service Designer
07/2013
-
09/2016
Los Angeles, CA
- Design elegant solutions that meet the strategic objectives of the work and deliver positive end user experiences across digital, in-person, and telephonic channels
- Utilize human centered design methodology to drive iterative research, design, prototyping and testing activities in concert with multi-function and multi-disciplinary teams
- Champion human centered design and iterative, innovative work approaches in a variety of healthcare settings
- Significant User Experience Research, Product design or Service Design experience
- Hands-on experience of designing / informing a variety of digital touch-points and non-digital channels
- A passion for Customer Experience Design and its centrality to the future success of large organisations
- Excited by the complexity of personal finances as well as the broader financial ecosystem
- Considerable experience in Design Thinking or Service Design
- Hands-on experience of designing for a variety of digital touch-points and non-digital channels
Service Designer Internship
06/2007
-
06/2013
Houston, TX
- A strong background and understanding of technologies supporting the customer experience, including CRM, and customer data,
- Align and drive teams cross-market or functions without necessarily having direct management control
- Strong leadership skills with an ability to pull teams together, create a shared agenda and motivate
- Demonstrated ability to act as a change agent; creating momentum for change within an organisation
- Strong interpersonal skills and relationship management, both within and outside the organisation
- Capable of working in a complex organisation and able to build strong relationships and credibility
- Design Thinking and experience in agile design methodology
- Trained designer in Service, Communication, Industrial, UX/UI Design, and/or a related field with strong creative problem solving
Education
University of Oregon
2002 - 2006
Bachelor's Degree in Service
Professional Skills
- Good communication skills, including strong visual/graphic communication skills
- Possess highly effective written and oral communication skills; excellent organizational and program and project management skills
- Strong analytical, synthesis, conceptualising, prioritising and influencing skills
- Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively, manage time and meet deadlines
- Demonstrated experience facilitating a clear Experience Design process and measuring success in a way that matters to business stakeholders
- Preferably experienced across the following skills areas
- Excellent communication skills at various levels of management including senior executives and customer and industry partners
How to write Service Designer Resume
Service Designer role is responsible for design, business, planning, articulate, basic, interpersonal, research, gis, clients, development.
To write great resume for service designer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Designer Resume
The section contact information is important in your service designer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Designer Resume
The section work experience is an essential part of your service designer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service designer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service designer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Designer resume experience can include:
- Solid industry experience and strong work samples which demonstrate your process and the finished project
- Experience with user experience, service design, design thinking, design research, business design, or client experience
- Experience with user experience, service design, design thinking, design research, business design, or customer experience
- Able to demonstrate in-depth knowledge and experience with the experience and design discipline methodologies
- Business acumen with demonstrated business planning skills
- Have excellent problem-solving, analytical, organizational, communication, and time management skills
Education on a Service Designer Resume
Make sure to make education a priority on your service designer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service designer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Designer Resume
When listing skills on your service designer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service designer skills:
- Demonstrated experience in effective work system development and or management of projects, including high level organisational and planning skills
- Demonstrated experience and strong understanding of CX Design methodology and experience working in an agile environment
- Bringing exceptional service design experience tools and skills to life
- Demonstrated experience design experience for software, Web applications which leverage emergent technologies, consumer electronics and/or mobile devices
- Excellent facilitation skills to kick-off internal workshops and co-design sessions with clients
- Good communication and management skills to generate high level impact in clients' processes
List of Typical Experience For a Service Designer Resume
1
Experience For Senior Service Designer Resume
- A strong speaker and presenter, at either conferences or academic institutions
- Use research to develop profiles of various customer archetypes and personas to guide the evolution of experiences
- Strong portfolio of interaction design, with examples of both process and final product
- Work with various functions within BT to enable a service launch from start to finish, and a wide background of experience is required to fulfil the role
- Strong knowledge of design process
- Understand the business challenge and use visualisation techniques to drive alignment on the envisioned customer experience
- Designing prototypes to test ideas and identify shortcomings
- Drive the service design of our core products that are seen by millions of customers; including ANZ.com, goMoney and Internet Banking
- Support the planning, management and reporting of projects and deliverables
2
Experience For Lead Service Designer Resume
- Proficiency with design and prototyping tools such as AdobeCC, Sketch and InVision
- Oversee user research engagements including empathy interviews, ethnographic observation, workflow analysis, and contextual inquiry of customers
- Create detailed journey maps and other data visualizations to create a holistic view of an ecosystem, including digital and other channels
- To maintain a wide network within and across the business, carrying out senior presentations
- Represents a surface-to-core, end-to-end perspective · Applies a holistic approach and global thinking
- Develop templates and tools to support the Service Design thinking
- Develop approach for visualising our customer journeys and how we manage our deliverables towards them
- Expert at producing service design outputs
3
Experience For Digital Service Designer Resume
- Plan, design and deliver engaging co-creation activities and workshops
- Use and train others on service design principles (frontstage, backstage, etc.) and tools (personas, customer journey maps, service blueprinting, etc.) to develop insights about customer needs, expectations, pain points and opportunities
- Proactively build partnerships with key stakeholders to strengthen trust and collaboration
- Collaborate with partners to co-develop a solution that solves for their unique and complex business problems
- Serve as an advocate and educator of design; providing translation of design culture and skill sets to stakeholders that have little or no familiarity in working with designers
4
Experience For Service Designer / Developer Resume
- An opportunity to work in an innovative, supportive, fun and rewarding team environment
- Conceptualize and define the methodology to solve a client’s challenge
- Co-design with customers in a brand new state of the art facility – the ANZ CX Centre – which includes a ‘Simulation Zone’ to provide context for design in multiple environments
- Be part of one of Australia’s best and most respected Digital CX teams
- Customer contact point for scheduling, construction procedures, joint trench practices, administering A.I. charges and explaining company policies to customers. Advise and answer general inquires regarding job status which directly affects Xcel Energy’s customer service focus
5
Experience For Customer Experience Service Designer Resume
- Responsible for billing customers in accordance with AI’s. This includes billing, collection and preparation of sundry receipts for money’s received from customers on agreements
- Responsible for accurate information reflecting all of Xcel Energy’s involvement or requirements in systems such as ServConn, CRS, Passport, GIS SmallWorld, and Work Management and other systems as required
- Outstanding workshop planning and facilitation skills
- PC based computer skills. Working knowledge of Xcel’s operating systems, ServConn, CRS, Passport, GIS SmallWorld, and other systems as required
- Demonstrate clear understanding and importance of the user experience
- Working knowledge of Xcel Energy’s design standards and construction practices, and corporate policies
- Create “focused innovation” that balances the client’s business needs whilst meeting their goal of differentiation
- Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders
6
Experience For Premier Service Designer Resume
- Take a balanced view of commercials, insights, creativity and technical inputs
- A portfolio that show cases your ability to think, design and tell stories
- Articulate and justify conceptual ideas and solutions to clients and team
- Able to work independently and identify and solve problems
- A holistic approach to design that blends multiple inputs in a fluid manner
- A natural storyteller who can both verbally and visually create engagement with client and design teams
- Proficiency in multiple digital design tools from traditional (Adobe CS) to non-traditional (Sketch, InVision, Macaw, etc.)
- Analyze and respond to client briefs in a timely manner
7
Experience For Senior Food Service Designer Resume
- Establish relationships and liaise with key stakeholders throughout the project lifecycle
- Work with the Project Manager to issue regular status reports and troubleshoot problem areas
- Identify and alert the Project Managers to potential crises, and work with them to manage changes in scope and devise contingency plans
- Seek out, identify and respond to new business opportunities
- Alongside the Project Manager, identify, analyze and resolve risk
- Work with standard services collateral and configuration policy to create bespoke services and meet tight deadlines in a project environment
- Best in class people leadership with continual development of direct reports to meet job standards, business continuity and succession
- In-depth knowledge and experience of user interface design with consumer applications, preferably mobile devices, rich web apps/site, interactive TV within the media, and telecommunications industries
- Drive workshops by sketching ideas and input from various stakeholders
8
Experience For Mobility Service Designer Autonomous Mobility Services Resume
- Develop approach and format for mockups that assist process and requirements development
- Create Personas and user journeys
- Constructively challenge assumptions and perceptions with data and analytics from Customer Insight and VoC
- Explore user needs and validate existing assumptions through user research and interviews in the field by analysing user journeys, workflows, multi-channel communications, service and system operations
- Engage multiple stakeholders to re-imagine new service experiences and value propositions and communicate these through journey maps, storyboards, blueprints and other service interaction proposals
9
Experience For Service Designer / Process Architect Resume
- Work collaboratively across multiple projects in small teams with members from engineering, big data, digital design and business analysts to design, prototype and build ‘Proof of Value’ digital service experiences and customer journeys
- Work across multiple domains in Rail and Transportation, Healthcare, Energy, Smart Manufacturing and Supply Chain
- Liaise and deliver presentations of progress and outcomes to clients and stakeholders
- Support workshops that engage senior members from Hitachi business groups and our clients to develop strategic visions and opportunities for breakthrough innovations
- Be responsible for producing key Service Design artifacts as part of the Service Design process
- Travel within Europe and Japan dependent on project needs
10
Experience For Senior User Experience / Service Designer Resume
- To support the Solution Architect & Service Architect on Complex & Non-Standard bids in defining the Service Design and collating the client proposal and/or RFP response
- Significant experience of developing service architecture and designs within a large corporate environment
- Significant experience of working across multiple teams
- Developing and defining the appropriate resourcing profiles to deliver the required service over the life of the contract
- Identifying and assessingservice risks associated with designed solutions, providing both probability / impact assessment and mitigation strategy
- Evaluating designs provided by internal & external suppliers to ensure they are deliverable in the context of an end-to-end customer service
List of Typical Skills For a Service Designer Resume
1
Skills For Senior Service Designer Resume
- Have excellent stakeholder engagement and interpersonal skills, being an ambassador for change
- Excellent qualitative and ethnographic research skills with the ability to draw out insights and latent user needs from complex scenarios
- Concepting and UI design skills
- Demonstrated experience identifying and solving service design problems and implementing changes across service channels
- Good understanding of consulting and commercial experience
- Mind-set to identify key assumptions being made regarding people’s experiences and how to validate and test them
- Demonstrated experience in Service Design, Design Thinking/Human Centred Design or an equivalent discipline
- Proven designs and experience working on services that have been implemented in the real world
- Leadership skills. The ability to lead and inspire teams through collaboration as well as direction, vision and planning
2
Skills For Lead Service Designer Resume
- Excellent critical analysis and drive to seek evidence for basing design decisions on
- Resourceful and able to identify how to prototype service components to build a solid base of validated learning
- Demonstrate excellent design knowledge
- Behavioral science and analytic skills
- Use your savviness and people skills to find and coordinate customer visits
- Interact effectively with people at all levels
3
Skills For Digital Service Designer Resume
- Demonstrable skills in facilitating strategic business planning conversations with stakeholders as well as facilitating workshops across the design process
- Strong understanding of the value and intersection between UX and brand and experience working in a multidisciplinary UX team
- Experience advocating for the user’s experience based on research
- Experience in leading and developing innovation projects, using human centred design methodologies
- Experience in working with digital technologies, including mobile, Web, and applications and prototyping tools
- Experience identifying, recommending and changing business processes
- Experience assessing and configuring software solutions (e.g. WordPress plugins, ticketing systems like Zendesk)
- Experience in resource planning and project leading
- Previous experience of projects delivering digital solutions in complex service infrastructures and working alongside digital development teams
4
Skills For Service Designer / Developer Resume
- Significant experience with formative Voice of Customer research, and Usability Testing planning, facilitation, measurement and Heuristic Analysis
- Experience of instigating and delivering improvement
- Experience with concepting, ideation, and iterative prototyping
- Experience working in development, collaborating with many individual designers, product leads and engineers along the way
- Have experience in working with digital technologies, including mobile, web, and apps
- Demonstrate a working knowledge of BT Wholesale’s business, technology infrastructure, systems, and operations
5
Skills For Customer Experience Service Designer Resume
- Experience with design thinking and standard CCD methodologies
- Experience as Service Designer (hands-on understanding of service design methods, tools and processes)
- Experience of network and capability building
- Strong understanding about co-creation with customers and end users
- Proficient in creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes
- Experience crafting a project vision, execution strategy and client relationships
6
Skills For Premier Service Designer Resume
- Brings an innovative perspective for a differentiating Customer Experience – with focus on (cross) channel customer interaction and operational performance
- Have experience with Design and proto-typing tools (e.g. Axure, Sketch, InVisio etc.)
- Have experience with User Journeys and designing mockups
- A good understanding of development processes
- Strong understanding of the value of design and brand
- The ability to see the bigger picture while prioritising details to focus on
- Able to think through an end to end user experience considering a range of touchpoints
7
Skills For Senior Food Service Designer Resume
- Thorough experience working in agile teams (agency or in-house) to deliver service design projects within defined timeframes and budgets
- A strong understanding of user-centred design
- A good understanding of digital and customer management technology and how that contributes to the overall solution
- Experience of working in a digital design agency
- Professional services experience with client facing aspects
- Digital Customer Experience Centre. A custom made, state of the art space to bring in customers and make sure our designs are actually human centred
8
Skills For Mobility Service Designer Autonomous Mobility Services Resume
- Budgetary experience particularly geared around managing the cost of operations
- Experience as a designer, ideally service design
- Service design, user experience design, interaction design, product design or equivalent
- Deliver effective and efficient Service solutions by coordinating all design activities for Technology Services to ensure consistency and business focus
- Passionate and enthusiastic about experience design excellence
9
Skills For Service Designer / Process Architect Resume
- Experience of IT Service Management or Software Delivery
- Scope, plan and manage customer strategy and service experience design projects
- Experience in digital services
- Liaise with Web developer, System designer and Software developers to ensure an appropriate implementation of the new service experience within a POC
- In-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices
10
Skills For Senior User Experience / Service Designer Resume
- In-depth knowledge and experience within a relevant service design discipline (systems design, business design, interaction design)
- Identify trends / innovations in areas of service design, customer experience, retail, online, social media and new business models
- Manage and oversee process & services tweaks to radically improve Customers’ Experience
- Define and communicate a roadmap of opportunities and initiatives to improve customer experience
- Create & deliver internal communication projects to promote and integrate Customer Experience within organization
- Relevant experience in the design field
- A strong ability to help visually simplify complex sets of data/situations
- Drive cohesive user experiences across multiple library service channels and touch points
List of Typical Responsibilities For a Service Designer Resume
1
Responsibilities For Senior Service Designer Resume
- Excellent technical writing, interpersonal, and communication skills
- Has excellent verbal/written communication and organisation skills and can clearly articulate the insights and rationale behind design decision
- A proven track record of using data and insights to develop and launch great products and experiences
- Strong experience working collaboratively across functions
- Engaging in team development, best practice sharing and development of the teams skills in service design
- Contribute effectively when working with senior stakeholders, whilst establishing and maintaining credibility with the senior leadership team
- Demonstrated experience implementing user interface design best practices and guidelines in websites and / or production software
- Demonstrated experience with quantitative analysis (i.e. site analytics, heat/scroll maps) and translating that data into actionable recommendations
- Demonstrated experience facilitating ideation/design sessions with users and/or internal stakeholders
2
Responsibilities For Lead Service Designer Resume
- Demonstrated experience using WordPress as an editor or administrator
- Proven service design/business analyst experience on launched services that have been implemented in the real world
- Experience as a service designer on a B2B or B2C product with a proven record of seeing features from concept to delivery
- Creating a highly collaborative environment and passionately presenting your ideas to the project commissioners in the most effective way
- Experience with service blueprinting and user journey mapping methodologies and related tools
- Have a strong understanding of or be capable of getting up to speed quickly with technical systems at hand; and,
- Experience collaborating with and influencing stakeholders
3
Responsibilities For Digital Service Designer Resume
- Create design concepts and prototypes, and design testing plans for validation
- Assist partner product managers in developing experience requirements
- Solid understanding of project requirements, and the ability to take responsibility for them
- Experience with design thinking and human centered design methodologies
- Experience with prototyping tools such as Sketch, inVision, or UXPin, and Adobe Creative Suite applications
- Experience designing for content management systems (e.g. WordPress, LibGuides)
- Design experience
4
Responsibilities For Service Designer / Developer Resume
- Accurately monitor, record, prioritise and addresses project risks and issues
- Leading in the practical application of design thinking in order to truly transform the retail customer experience
- Excellent written and oral communication with the ability to make engaging presentations
- Experience: 5-7, Service Design, User Research, Human-Computer, Interaction Design, UI prototyping, Digital product UX design
- Co-Creation: involving all of the people involved in a system or service experience
5
Responsibilities For Customer Experience Service Designer Resume
- Analyze product interactive user experiences in context of the broader, end-to-end customer service design
- Design and deliver new end to end customer experiences across multiple channels collaborating with the product and business support teams including
- Provide examples of completed process redesign documents which demonstrate a clear understanding of process redesign principles and best practices
- Has experience with making the complex, simple
- Demonstrated knowledge of design thinking methods
- Can leverage design methodologies and collaboration techniques to create an experience that is bigger than the sum of its parts
- Has demonstrated their ability to practice user-centric design and has examples they can refer to
6
Responsibilities For Premier Service Designer Resume
- Experience in service design delivery in a global customer service environment
- Experience with team communication and project management tools (e.g. Slack, Trello, GitHub)
- Demonstrated ability to champion the use of service design across the organization
- A good understanding of the interrelation between the design of services and business models
- Manage, oversee any process with customer impact and bring an innovative perspective in order to continuous improve Customer Experience
- Manage,oversee any process with customer impact and bring an innovative perspective inorder to continuous improve Customer Experience
- Experience with business modeling and research and analytics
- Strong working knowledge of MircoStation, Smartplant, Autocad, Excel, Word and PowerPoint is essential
- Experience of leading design work within a diverse team
7
Responsibilities For Senior Food Service Designer Resume
- Knowledge and experience working in financial services, mainly insurance, is desirable
- Explain, discuss, and justify design decisions eloquently. Give effective feedback to the onboarding process that would typically be in a customer's ecosystem
- 3-5 yrs experience in a service driven field: banking, insurances or airlines (or equivalent)
- Skill:- Presales Service design, Process management, E2E Service management, resource calculation, SLA exposure and expertise in ITIL processes
- Experience with qualitative and quantitative research methodologies and related software
- Experience with visualization tools, such as Sketch, Zeplin, Adobe InDesign, Photoshop, or Illustrator
- Experience as a service designer
- Previous experience owning and executing on service design through collaborative decision making with customers and other disciplines
8
Responsibilities For Mobility Service Designer Autonomous Mobility Services Resume
- A solid understanding of the product development process (and ideally marketing, support, and sales processes)
- Experience evangelizing design mindsets and methods with business partners
- Build and maintain strong working relationships with colleagues, clients and key stakeholders
- Experience with service design, qualitative research, and workshop facilitation techniques and methodologies
- Guide real life exploration and validation of service propositions with users
9
Responsibilities For Service Designer / Process Architect Resume
- Fluent in the digital environment, affinity or experience with data is a pre
- Identifying the research plan, conducting design, developing ideas to address customer pain-points
- Building differentiating service propositions encompassing data that are relevant to our end users
- Building a toolset and repeatable way of working for service design within the health technology context
- Identifying all non-manpower related costs to deliver the required service over the life of the contract
- Liaising with the IT/System Designer to ensure alignment of the System Design with the Service Design
- Understanding of core service design mindset, methods, and practice
10
Responsibilities For Senior User Experience / Service Designer Resume
- Working in large change programmes in a leadership role
- Taking customer calls with questions
- Deciding which of the tools from the service design toolbox best fits the requirements and redesign them if needed
- Understanding of opportunities with built environment (broadly defined) clients or collaborators
- Understanding of agile development best practices
- Assess and document the level of complexity in relation to building, deploying and operating/supporting new or changed services
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