Senior Traffic Resume Sample

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Rupert Bode
27546 Madge Villages,  Boston, MA
+1 (555) 332 8492

Work Experience


Senior Traffic / Workforce Representative
09/2015 - PRESENT
New York, NY
  • Draft/design maps, engineering plans, charts, diagrams, graphs, tables, and prepare sketches for engineering projects, parking garage/lot layouts, staff reports and community meetings
  • Organize and coordinate various traffic engineering field studies; collect data for traffic signal operation and design; prepare timing sheets for traffic signals; compile data for geographical information system (GIS)
  • Prepare cost estimates, statistical analysis, work orders, service requests and specifications
  • Respond to inquiries and resolve complaints from the general public, City staff and other public agencies; interpret City policies and traffic codes
  • Prepare reports, letters, resolutions and ordinances
  • Act as Custodian of Records
  • Direct and train assigned personnel
  • Effectively follow instructions and coordinate effectively with contractors and public is required
Senior Traffic Modeler
04/2010 - 07/2015
San Francisco, CA
  • Read and interpret traffic signals; and communication plans and specifications is required
  • Liaise with different departments daily in channel’s operation
  • Utilize call center tools to observe agents actual state compared to agents scheduled state
  • Effectively lead meetings with team members to discuss inventory levels and production expectations to meet performance objectives. Collaboration includes determining the day’s direction and resource alignment to achieve targets
  • Plan and schedule different On Air elements including commercials and on-air promotions in making the presentation of the channel
  • Collaboration includes determining the day’s direction and resource alignment to achieve targets.Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, ageing of inventory, and performance
  • Prepares scopes of work, fee proposals and respond to RFP’s
  • Support back office production with work force reporting and analysis
Senior Traffic Workforce Analyst
06/2006 - 10/2009
Phoenix, AZ
  • Collaboration includes determining the day’s direction and resource alignment to achieve targets.Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, aging of inventory, and performance
  • Use workforce management software and call volume history to help manage intra - day staffing levels and to determine the most effective methods for staffing adjustments
  • Manage real - time inbound call traffic to help ensure that service levels are met
  • Support the preparation of ad - hoc analysis that enables strong understanding of the business
  • Work with established UMR CCSP procedure
  • Business Analyst work to establish and / or increase efficiencies in procedures
  • Coordinates with other functional work groups for activities
  • SME to internal customers for WFM and Telephony technologies

Education


Oklahoma State University - Tulsa
2001 - 2006
Engineer's Degree in Civil Engineering

Professional Skills


  • Excellent communication skills both verbal and written in English
  • Strong data analysis and data interpretation skills
  • Demonstrate experience and good understanding in local network modelling using modelling packages: LINSIG and VISSIM (with VIS-VAP)
  • Able to demonstrate experience or understanding of Health and Safety including CDM responsibilities
  • Demonstrate experience of Traffic Signal Engineering design at concept, feasibility, and preliminary and detailed design level
  • Experience of model calibration and validation techniques and criteria
  • Demonstrated 5+ years of experience in traffic engineering or transport planning

How to write Senior Traffic Resume

Senior Traffic role is responsible for design, analysis, shipping, training, gis, telephony, reporting, research, modeling, travel.
To write great resume for senior traffic job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Traffic Resume

The section contact information is important in your senior traffic resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Traffic Resume

The section work experience is an essential part of your senior traffic resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior traffic responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior traffic position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Traffic resume experience can include:

  • Use workforce management software and call volume history to help manage intra-day staffing levels to determine the most effective methods for staffing adjustments
  • Demonstrated capacity to efficiently and effectively speak, read and write on technical topics in the English language
  • Monitor call volumes and make real time decisions regarding staffing and agent skilling changes
  • Experience with scheduling and call volume monitoring/reporting/data
  • Responsible for all scheduling, call volume monitoring and skill adjustment
  • Solid work history in traffic engineering and modelling

Education on a Senior Traffic Resume

Make sure to make education a priority on your senior traffic resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior traffic experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Traffic Resume

When listing skills on your senior traffic resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior traffic skills:

  • Proven ability to both work calmly and accurately under pressure while also directing and prioritizing the work of others
  • Project management and client interface skills
  • Analyzes daily and weekly performance to make recommendations on overtime needs and cross skills to optimize resource utilization and productivity
  • Establishing strong working relationships with other internal teams within AECOM’s transportation division
  • Proven record of leading staff, communicating clearly, conveying urgency, and proactively managing schedules
  • Workforce Management experience in forecasting, real time adherence, scheduling administration and management, report creating and management

List of Typical Experience For a Senior Traffic Resume

1

Experience For Senior Traffic / Workforce Representative Resume

  • Public contact skills
  • Communicates with all levels of management to provide direction and / or results of resources and skilling movement
  • Prepare ad hoc analysis that enables strong understanding of the business
  • Support the preparation of ad-hoc analysis that enables strong understanding of the business
  • Demonstrates initiative, adaptability and decisiveness
2

Experience For Senior Traffic Modeler Resume

  • Makes good business decisions with resources and coordinates across multiple call centers
  • Practical experience in a professional engineering related work environment
  • Full-range of physical mobility, visual acuity, and general good health to permit working in both a field and office environment
  • Experience and expertise in communication of traffic engineering and modelling outcomes
  • Proven ability to professional communicate with public regarding operational concerns on roadways in a layperson manner
  • Proven ability to maintain a high level of self-motivation and resourcefulness
3

Experience For Senior Traffic Signal Engineer Resume

  • Proven ability to develop technical reports, documents, client communication and technical memoranda
  • Proven ability to adhere to a variety of project specific operational policies and protocols
  • Lead innovation through collaboration within Workforce Effectiveness and Operations
  • Prepare proposals and budgets for small to medium sized projects which demonstrate a clear understanding of client needs
  • Experience of the use of traffic modelling software such as LINSIG and / or TRANSYT and / or VISSIM
  • Experience in the use and application of VISSIM
4

Experience For Senior Traffic Workforce Analyst Resume

  • Able to offer experience and proficiency in the key areas
  • Project management experience and qualifications (eg PRINCE2 or APM)
  • Experience in IEX or other Workforce Management software (Aspect, Blue Pumpkin, etc...)
  • Traffic Workforce Management experience
  • Hands-on experience with MPO's Travel Demand Model, Highway Capacity Software - HCS, Synchro/SimTraffic, SIDRA, VISSIM, TransCAD, and CORSIM
5

Experience For Senior Traffic / ITS Project Manager Resume

  • Experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin
  • Experience with workforce systems (i.e. Avaya, CMS, IEX, eWFM, Genesis, and / or Blue Pumpkin)
  • Experience required
  • Determining and communicating work schedules and resources for various back office queues for Specialty Delivery Pharmacy
  • Working understanding of civil design and environmental assessment
  • Engineering maps and records
  • Surveying techniques, practices and legal descriptions
  • Southwark Highways & Professional Services Contract – providing support and advice on the emerging cycling Quietways programme in the Borough
  • Responsible for determining and communicating work schedules, resources for various call queues
6

Experience For Senior Traffic Engineering Technician Resume

  • Tertiary qualifications in Engineering or Planning
  • Provide training report, dashboard and package development to team members and management as needed
  • Lead morning touch base call with call centers and highlights data review with leaders
  • Utilizes RTA to observe agent adherence and compare to agent scheduled state
  • Manage real-time call traffic to help ensure that service levels are met and OB campaigns are completed
  • Makes recommendations for OT when volumes exceed staff capacity
  • Gain familiarity with analysis and ensure consistent methodologies are followed to meet service level goals and outbound completion
  • Ensure the proper administration of the workforce management tool
  • Update schedule exceptions accurately and timely in WFM tool
7

Experience For Senior Traffic Professional Engineer Resume

  • Primary point of contact for call centers when IB / OB issues arise
  • Generate schedules that are aligned to the forecasted call / workload to support the business
  • Possesses an expert understanding of the shipping processes and can assist with the various alignments within the enterprise. Understands lean initiatives and can participate in lean events
  • Performs carrier routing based on contracted and best freight rates. Tracks freight spend and provides quotes for RCI Contracts department. Conducts research on transportation methods, rates, and routes
  • Processes various government paperwork to include DD 250, DD 1149, DD 1348, and various government bills of lading. Performs No License Required (NLR) international shipments
8

Experience For Senior Traffic Controls Engineer Resume

  • Plans and coordinates shipment activities. Performs various Shipping transactions to provide customer output and shipment detail. Output includes customer bar code label, pack slips, and address labels and automated or manual carrier bills. Documents processes and makes recommendations for improvements
  • Use workforce management software and call volume history to help manage daily staffing levels and to determine the most effective methods for staffing adjustments
  • Gain an understanding of the technical and business solutions such as: optimized schedules, forecasts and other tools, and present them to management
  • Conduct a variety of traffic and ITS engineering related studies and prepare reports or presentations as assigned
  • Provide technical mentorship and professional development for the Traffic Operations Engineering team
  • Develop, provide and present a variety of technical materials in settings ranging from one-on-one discussions to large audiences
  • Utilize call center tools to observe agents' actual state compared to scheduled state
9

Experience For Senior Traffic Operations Engineer Resume

  • Develop, modify and use traffic signal system models (based upon Synchro)
  • Assess, monitor, manage, and report on the performance of the traffic signal system
  • Review, investigate, resolve and address operational concerns of the roadway network as reported by the public
  • Perform before/after evaluations of system adjustments, incidents, or other events to assess user delay costs or value to the public
  • Interact professionally and proactively with clients to ensure they are highly satisfied with deliverables as provided
  • Actively engage with local/national AECOM resources, professional publications, research topics, or other materials to ensure that latest industry best practices are understood and evaluated for application to the client’s operation
10

Experience For Senior Traffic Workforce Representative Resume

  • Computer proficiency: Windows environment, Microsoft Office (Word, Excel, Power Point, Outlook, Access); Microstation, AutoCAD, Synchro/SimTraffic, HCS, and ability to maintain in adherence with an organized project file management structure
  • Be responsible for all scheduling, real-time monitoring, and adjusting
  • Recognised as an industry expert in traffic modelling across strategic, micro and mesoscopic traffic modelling
  • Work with site leaders to ensure adequate staff, contingency plans and workflow monitoring
  • Makes staffing recommendations for Specialty Delivery Pharmacy group/agents to meet business Turn Around Times
  • To provide engineering, design, and project technical production services
  • Make staffing recommendations for Specialty Delivery Pharmacy group/agents to meet business Turn Around Times
  • Meet rigorous attendance standards

List of Typical Skills For a Senior Traffic Resume

1

Skills For Senior Traffic / Workforce Representative Resume

  • Experience trending and analyzing data
  • Experience in pedestrian modelling
  • Experience in using GIS packages
  • Knowledge / experience of undertaking concept, preliminary or detailed design, especially traffic signal schemes
  • Evidence of project management and client facing work
2

Skills For Senior Traffic Modeler Resume

  • Experience working in a call center and / or transaction site
  • Experience working in a Service Operations Center or Back Office environment
  • Work experience with MS Excel (i.e. creating spreadsheets, v-lookups, work with pivot tables)
  • Intermediate level of experience with MS Excel (i.e. creating spreadsheets, v - lookups, pivot tables, etc.)
  • Good working knowledge of traffic signal equipment and software, preferably UTC / SCOOT and MOVA applications
  • Experience of the use of traffic modelling software such as LINSIG and / or TRANSYT
  • Passionate and has strong interests in Sports
  • Intermediate level of experience with Microsoft Excel (i.e. creating spreadsheets, v-lookups, pivot tables, formulas, etc.)
  • Experience with Microsoft Word
3

Skills For Senior Traffic Signal Engineer Resume

  • UNET claims processing experience
  • Experience with claim handling and claim system knowledge
  • Experience using MS Excel to completed complex formulas (vlookup, if/then statements), pivot tables, graphs
  • Call Center Workforce Management experience
  • Intermediate level of Microsoft Office experience
  • Experience with workforce systems (preferably IEX)
  • Interactive System experience (IE: ININ)
  • Intermediate level of experience with Microsoft Excel (i.e. Creating spreadsheets, v - lookups, pivot tables, etc)
4

Skills For Senior Traffic Workforce Analyst Resume

  • Experience with MS Excel to complete complex formulas (vlookup, if/then statements), pivot tables, graphs
  • Operations experience in a Contact Center
  • Experience in traffic signal operations, maintenance and communications is required
  • Experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesys, and / or Blue Pumpkin
  • Experience with Microsoft Word (i.e. ability to create, edit, save and send documents)
  • WFM experience as a supervisor, RTA, scheduler or forecaster
  • Experience with workforce systems such as Avaya, Interactive Optimizer, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin
5

Skills For Senior Traffic / ITS Project Manager Resume

  • Assisting other teams relating to: cycling, walking, road safety, public transport and ITS based design works
  • Supporting bidding and work winning opportunities
  • Willing to work non-office hours
  • Monitoring financial status and progress of projects to ensure delivery on time, to budget and to Client’s satisfaction
  • Data collection, engineering plan drafting, and GIS mapping work
  • Fast paced on the spot decision making – resource planning in critical situations
6

Skills For Senior Traffic Engineering Technician Resume

  • Interrogate modelling outputs and assess scheme impacts
  • Knowledge of TfL’s Modelling Guidelines and Model Audit Process
  • A current full driving license is desirable (but not essential) as out of office site based work and meetings apply
  • Proficient with Microsoft Excel (i.e. creating spreadsheets, VLOOKUP, pivot tables, etc.)
  • Proficient with MS Word (creating templates and documents)
  • Work a flexible schedule, including weekends as needed
  • Traffic analysis and traffic engineering/design
7

Skills For Senior Traffic Professional Engineer Resume

  • Interpret and implement codes and standards pertinent to civil and traffic engineering practices
  • Perform basic engineering and mathematical calculations with speed and accuracy
  • Prepare engineering drawings and plans
  • Prepare signal timing sheets
  • Expert user of LINSIG/TRANSYT and VISSIM
8

Skills For Senior Traffic Controls Engineer Resume

  • Knowledge of data collection requirements and techniques
  • NHSS Sector 8 Accreditation (desirable but not essential.)
  • Application and use of DMRB, Manual for Streets and the Traffic Signs Regulations and Traffic Signs Manuals
  • Eastern Highways Alliance; and
  • Support the preparation, development and analysis of transport models and the production of appraisals and data reports for a range of major and minor projects
  • Project manage small (or elements of larger) traffic modelling projects, managing the production of models and associated outputs, ensuring the integrity of these outputs
  • Promote and market all facets of the companies services during interfaces with clients, other sectors / disciplines and externally at seminars and conferences and build networks within the industry, consolidating both company and personal credibility in the industry
  • Being familiar with, and compliant with, relevant H & S regulations and to promote a culture of awareness within the team
9

Skills For Senior Traffic Operations Engineer Resume

  • Trouble shoot traffic signal operations and communication issues,
  • Install and repair traffic signal and communication equipment,
  • Workforce Management experience (i.e. responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc)
  • Knowledge of MS Word ( creating and updating documents )
  • Working in an inventory management type of role
  • Knowledge of MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, formulas, etc.)
10

Skills For Senior Traffic Workforce Representative Resume

  • Work a flexible schedule during the core business hours 8am-5pm
  • Work Mon Fri 9-6p schedule
  • Create and edit documents in MS PowerPoint
  • Create spreadsheets, advanced formulas (V-lookup, etc.), and pivot tables in MS Excel
  • As a Senior Business Analyst or Senior Operations Analyst

List of Typical Responsibilities For a Senior Traffic Resume

1

Responsibilities For Senior Traffic / Workforce Representative Resume

  • Monitor KMIs (Inventory projections, performance guarantees, and overtime budget, etc.) to ensure they are met or exceeded, through daily/weekly/monthly work direction, forecasting, planning and analytics
  • Assist Partners in preparing talking points and remediation plans for any misses. Escalate roadblocks, holds, aged inventory etc. that would be impacting the inventory
  • Ensure appropriate capacity is assigned to complete all inventory as it relates to assigned policies including specialty processing through partnering with leadership, training, and planning
  • Effectively communicate (written, verbal and PowerPoint) site performance metrics and remediation plans to all levels of Leadership
  • Be responsible for all scheduling, real - time monitoring, and adjusting
  • Ensure usage of efficiency tools (COE Toolkit) by providing training and support to Operations
  • London Highway Alliance Contract - facilitating transformational urban realm schemes in London through innovative traffic engineering solutions
  • Drive efficiency throughout the Operations by using workforce management tools and disciplines
2

Responsibilities For Senior Traffic Modeler Resume

  • Be a Trusted Advisor measured by achieving a high level of site satisfaction with workforce management, inventory, and capacity related services
  • Hold full driving license
  • Midlands Highways Alliance – working across a number of the member authorities from Milton Keynes to Nottinghamshire
  • Analyze data, prepare agenda, and facilitate workforce management calls, such as KMI’s, huddles, inventory remediation calls, etc
  • Ensure workflow direction is adhered to (audit work router profiles, follow-up with Ops leadership for adherence, etc.)
  • Participate in local/national project teams as subject matter experts to improve efficiency across the organization
  • Provides optimal schedules for the Specialty Delivery Pharmacy department to meet service and cost objectives
  • Provide important schedules, track headcount, and report trends as needed
  • Support Project Engineers and PMs in development of traffic studies including traffic operations analyses, traffic impact analyses, travel demand modeling, micro-simulation modeling, and traffic signal timing plans
3

Responsibilities For Senior Traffic Signal Engineer Resume

  • Determine and communicate work schedules and resources for various back office queues for Specialty Delivery Pharmacy
  • Provide optimal schedules for the Specialty Delivery Pharmacy department to meet service and cost objectives
  • Create and edit documents in MS Access
  • With workforce systems such as VCC, Avaya, CMS, IEX, eWFM, Genesis
  • Intermediate level of Microsoft applications
  • Workforce management experience (i.e. responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc)
4

Responsibilities For Senior Traffic Workforce Analyst Resume

  • Working in an inventory / capacity management type of role
  • Create spreadsheets, advanced formulas (V - lookup, etc.), and pivot tables in MS Excel
  • NHSS 8 / HERS Registered (desirable but not essential)
  • Work in a fast-paced environment and make decisions
  • Intermediate level of Microsoft Office: Microsoft Outlook (create and edit), Microsoft Word (create and edit documents), Microsoft Excel (create, edit spreadsheets)
  • Multi-task and demonstrate excellence
  • Proficient with Microsoft Excel (i.e. creating, editing, and saving spreadsheets, VLOOKUP, pivot tables, Sequel, etc.), Microsoft Word (create, edit, save, and Microsoft Outlook (send, receive and set appointments)
5

Responsibilities For Senior Traffic / ITS Project Manager Resume

  • Work a flexible schedule, including weekends or on-call support
  • Proficient with Microsoft Excel (i.e. creating, editing, and saving spreadsheets, VLOOKUP, pivot tables, etc.), Microsoft Word (create, edit, save, and Microsoft Outlook (send, receive and set appointments)
  • Experience with Workforce Systems such as Avaya, CMS, IEX, eWFM, Genesis, Interactive Intelligence, and / or Blue Pumpkin
  • Workforce Management experience
  • Create spreadsheets, advanced formulas (V - lookup, etc.), and pivot tables in Microsoft Excel
6

Responsibilities For Senior Traffic Engineering Technician Resume

  • Proficiency with Microsoft Office, Excel, Word
  • Workforce management experience (i.e. responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc.)
  • Senior Traffic & Presentation Executive - Fox Sports
  • Based in Hong Kong and support Hong Kong office
  • Self-motivation and the desire to drive projects forward to success
  • Strong knowledge of best practice, standards, guidelines, current trends and legislation in order to deliver innovative and practical traffic and transport solutions
  • Experience using Vissim software would be an advantage
  • Excellent communication skills and demonstrated strong report writing skills to confidently and succinctly present traffic and transport issues and results of analysis to a wide audience
  • A keen interest in traffic and transport engineering or planning and a desire to grow your career as a traffic and transport professional within Cardno
7

Responsibilities For Senior Traffic Professional Engineer Resume

  • Southwark Highways and Professional Services Contract
  • London Highway Alliance Contract
  • Job Hours 10am-7pm Est
  • Traffic Signal Modernisation Program (TFL)
  • A52 Nottingham East Corridor Improvement (HE)
  • A40 Science Transit Project (Oxford C.C)
8

Responsibilities For Senior Traffic Controls Engineer Resume

  • Peckham Town Centre Improvements (TFL)
  • Transport for London (TfL) – currently heavily involved in the design and implementation of the cycle superhighways network
  • Have sufficient and relevant experience of traffic engineering related projects to UK standards, preferably with Transport for London and / or Highways England (Highways Agency)
  • Use software such as Keysignals, CAD, Word and Excel
  • Have sufficient and relevant experience of traffic engineering related projects to UK standards, preferably with knowledge of Highway England process & procedures
  • Good working knowledge of traffic signal equipment and systems, including UTC / SCOOT and MOVA applications
  • Operate a computer system and software applications
9

Responsibilities For Senior Traffic Operations Engineer Resume

  • Experience with UTC-VISSIM
  • Principles of civil engineering, traffic engineering, algebra, trigonometry and geometric design
  • Terminology, methods, practices and techniques of drafting, GIS, and signal timing
  • Standards, codes, ordinances, regulations and specifications related to traffic engineering practices
  • Radar gun and traffic counting equipment
  • Maintain working records
10

Responsibilities For Senior Traffic Workforce Representative Resume

  • Basic principles of supervision
  • Prepare, read, understand and interpret complex construction plans
  • Prepare, maintain, and update GIS maps and databases
  • Direct and train staff
  • Understand and follow oral and written instructions and sketches
  • Communicate clearly and concisely both in oral and written form
  • Proficient user of AutoCAD
  • Thames Tideway Tunnel
  • High Speed 2

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