Senior Program / Project Manager Resume Sample
Maynard Wyman
63813 Elisabeth Skyway,
Houston,
TX
+1 (555) 266 3792
Work Experience
Senior Program / Project Manager
11/2016
-
PRESENT
Philadelphia, PA
- Solid understanding of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience in one of the following areas: product management, project management, business analysis, project administrator and/or insurance management
- Demonstrate analytical skills
- Possess effective verbal, written, and face-to-face communication skills
- Speak to, listen and present information to groups of people with ease
- Possess solid organizational and time management skills with the ability to work under pressure, adhere to project deadlines, multi-task and pay attention to detail
- Execute using the Software Development Lifecycle
Senior Program & Project Manager
09/2010
-
07/2016
Philadelphia, PA
- Possess knowledge of data warehouse concepts
- Possess prior experience in one or more of the following areas: SPSS, SAS, Sbase, Visio and/or Microsoft Project
- Possess prior experience in business requirement development and process development
- Possess a thorough understanding of the NGIC brand and ability to exhibit behaviors associated with it
- Owning the Regulatory Exam process end to end
- Ensuring appropriate sponsorship, resourcing and preparedness for regulatory exams
- Coordinating and tracking our response and all materials across the company
Education
Dakota State University - University Center
2005 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Strong leadership skills, including a history of increasing leadership responsibility and purposeful skill development
- Outstanding verbal and written communication skills with audiences of all levels. Including strong
- Strong business re-engineering skills with credible communications for stakeholders at all levels of the enterprise and any external partners
- Demonstrated experience in overall lead role at a senior project level, management/direction setting experience
- Proactivity, excellent communication skills,
- Leadership and team building capabilities, including conflict resolution, problem solving skills, and the ability to make sound decisions under stress
- Prior experience within Financial Services sector,
How to write Senior Program / Project Manager Resume
Senior Program / Project Manager role is responsible for procurement, reporting, retail, finance, training, integration, purchasing, manufacturing, design, research.
To write great resume for senior program / project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Program / Project Manager Resume
The section contact information is important in your senior program / project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Program / Project Manager Resume
The section work experience is an essential part of your senior program / project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior program / project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior program / project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Program / Project Manager resume experience can include:
- Effectively influences and manages project participants without a direct reporting line
- Time management, communication, presentation and organization skills
- Project Implementation (able to effectively implement all project phases from inception to closeout)
- Holding a valid PMP designation from the Project Management Institute (PMI) or comparable (e.g. PRINCE2) is an asset
- Working experience in system development life cycle
- Experience in project management including planning, organizing, monitoring and leading complex projects
Education on a Senior Program / Project Manager Resume
Make sure to make education a priority on your senior program / project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior program / project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Program / Project Manager Resume
When listing skills on your senior program / project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior program / project manager skills:
- Strong ability to communicate effectively and work closely with stakeholders from all levels of enterprise and cross-functional leaders
- Excellent communication and presentation skills, both verbal and written, able to adapt to various levels of detail
- Demonstrated effective use and experience with MS Project, Visio, Excel
- A history of mentoring and or coaching others with a focus on balanced feedback while effectively
- Establishes governance and drives all aspects to ensure that assigned programs is implemented, accepted, and operating effectively
- Managerial courage and conflict resolution skills
List of Typical Experience For a Senior Program / Project Manager Resume
1
Experience For Senior Program & Project Manager Resume
- Works directly with the business line to understand business objectives and strategies related to project priorities
- Consolidates projects under program-level umbrella to provide focal point for communications
- Experienced in issue resolution and risk management
- Effective liaison with Sponsors, Stakeholders and other Parties to ensure transparency on project deliverables
- Experience with sales forecasting, sales operations, supply chain management, demand-supply management
2
Experience For Senior Program\project Manager Resume
- Strong international business cultural awareness and sensitivity to foster trust, collaboration and success
- Education / Work Experience Required:
- Experience in business process and technology initiative
- Experienced in proposal and RFP development
- Knowledge and experience in Agile delivery and associated practices
3
Experience For Senior Program / Project Manager Resume
- Program Management experience in technology organization
- A strong ability to think creatively and problem solve
- Personable demeanor/excellent customer service orientation
- Healthcare insurance related experience
- Software application development and/or implementation experience
- Extensive experience in document management and MS Project
- M&R related experience
- Leading initiatives requiring analysis and issue resolution
4
Experience For Senior Program & Project Manager Resume
- Monitoring the health of the installed applications within the client’s resource group
- Constructs a program reporting and tracking framework and benchmarks
- WPR business product owner managing and coordinating product development and releases
- Provides immediate feedback and adjusts approach during regulatory exams as necessary
- Has regular contact with peers throughout the firm and externally, including regulators and professional organizations. Ensures project delivery is in conformance with company methodologies and standards
- Escalation Management – Managing a group responsible for global frontline support for our inbound, outbound, and delivery tools
5
Experience For Senior Program\project Manager Resume
- Responsible for escalating tool issues through the proper chain of custody via client Management
- Serves as a liaison and builds bridges and relationships with sponsoring executives and among different groups within and outside of technology and operations
- Owns the business process documentation for PPM and ensure ongoing alignment with cross-functional needs at the Core Team level
- Develop and Optimize SDLC processes working with IT and business partners
- Gather and analyze data with assistance and act as content expert for requirements gathering response teams
- Ensure that all project and testing initiatives are consistent within the division
6
Experience For Senior Program / Project Manager Resume
- Participates in project evaluation against estimated plans and costs; provides continuing support and service as required
- Establish and maintain positive working relationships with clients, project team members, and IT
- Document management and digitization for operational processing
- Basic understanding of IT Environments/Infrastructure
- Project Planning and Schedule Development (able to independently translate functional requirements into project plans) for multiple projects
- Project Budget Management (maintains and uses project budget and actuals tracking to ensure costs are maintained within the specified tolerance level)
7
Experience For Senior Program & Project Manager Resume
- Previous background using Oracle ERP systems
- Significant understanding of contract management
- Big 4 consulting background
- Proactively manages multiple teams of project managers. Acts as a subject matter expert and provides guidance on complex business or technical issues
- Leads status meetings for major projects and facilitates risk mitigation and resolution of more complex issues
- Assists in identifying business unit requirements. Creates project and process specifications and coordinates with project teams to ensure that high impact projects are on schedule and to budget
- Liaison between various clients
- Liaise between WPR business, Global Export Trade, Global Trade Ops, Customs, and Finance
8
Experience For Senior Program\project Manager Resume
- Leads and directs larger, more complex programs in support of program and overall strategy
- Provides direction to project staff assigned to projects and stages within program
- Translates corporate objectives into program objectives and practices
- Manages communications regarding project and program management practices that create clear, concise requirements in program and project functionality, resourcing, budgets and timings
- Oversees assigned projects from initial concept through final implementation utilizing approved project methodology/tools and within enterprise standards and guidelines
- Organizes and manages a high-quality, cross-functional program team by providing work direction and coaching/mentoring to assigned project managers and coordinators
- Provides oversight to projects to meet established function, quality, cost and schedule
- Escalates issues and risks to appropriate level
- Leads selection and adoption of specific tools to facilitate compliance with established methodologies
9
Experience For Senior Program / Project Manager Resume
- Authors the project management artifacts
- Develops and maintains project plans, works with resource managers to obtain resources, manages issues and risks
- Ensures project governance and IDM Methodology deliverables are established and observed
- Author effective, clear, concise, and relevant communication for program/project stakeholders. Presents message to audiences including team leads, and Senior Executives
- Establish the Project Governance - definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Establish the project governance definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
10
Experience For Senior Program & Project Manager Resume
- Work with both internal finance and analytics teams as the key interface for Digital team’s managerial reporting
- Manages client commitment and leadership expectations in terms of program status, upcoming milestones, scope, budgets, quality, and delivery of benefits
- Creates and maintains master program plan, schedules and reviews them with the appropriate IT and business partners and steering committees
- Facilitates vendor identification, selection and contracting. Coordinates internal resources and third parties/vendors for the flawless execution of projects
- Manages projects with team size of more than 50 members
- Report and escalate to Program and Portfolio management as needed
List of Typical Skills For a Senior Program / Project Manager Resume
1
Skills For Senior Program & Project Manager Resume
- A natural team worker with excellent interpersonal skills, to facilitate working within the broader T&O department and with business partners and vendors
- IT Project Management experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
- Experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
- Experience with tools and techniques for planning, organizing, monitoring and controlling projects
- Kanban experience Kanban is a scheduling system for lean manufacturing and just-in-time manufacturing
- Experience managing highly complex, high profile, client facing engagements within time, budget, and scope
- Manufacturing and processes experience
- Able to lead teams with varying disciplines and priorities
2
Skills For Senior Program\project Manager Resume
- Experience in full lifecycle delivery using agile or traditional waterfall methodology, or both
- Experience managing project budgets, forecasts, and resource management
- Collaborate with marketing to analyze competitive service offerings to ensure Seagate continues to offer best in class,cost effective support services
- Experience in project planning, resource management and project delivery, specific to IAM
- Experience working in Higher Education industry
- Experienced in working in a matrix project environment
- Overcome major challenges and operate on a cross-functional, cross-organisational basis
- Get up to speed very quickly and be effective
- Highly organised and able to track multiple priorities
3
Skills For Senior Program / Project Manager Resume
- Consistently demonstrates Company's core values of Client Focus, Teamwork, Professional Behaviour, & Integrity
- Large international organizations experience
- Related experience in product development and new product introductions
- Business experience managing successful projects using a formal project management life cycle and software development methodology
- Experience in coaching and developing others in the principals of project management and project execution
- Effective with working in a fast-paced, often unstructured environment
- Energetic and energizing character, with a strong ability to manage by influence
4
Skills For Senior Program & Project Manager Resume
- Experience working as a member of large-scale, cross-functional teams in a matrixed management environment
- IT Experience – Server both physical and virtual, Networking, Storage, Telecommunications, VoIP, Infrastructure
- Previous experience managing supply chain partners
- Experience managing high profile customers and suppliers
- Experience working with sales force automation systems
- Experience delivering large programs in the Life Sciences / Healthcare industry
- Experience managing large projects under minimal supervision
- Experience in dealing with clients at all levels of the organization
5
Skills For Senior Program\project Manager Resume
- Develop and maintain strong working relationships both internally and externally
- Determines knowledge and skill sets required to ensure successful project outcomes
- Driving and/or support for Project/Program management tasks incl. tracking and reporting key delivery milestones, and risk management
- Managing the development backlog bringing to the front, the most pertinent areas for development
- Identifing and overcoming challenges
- Managing and driving the creation of necessary operational processes
- Transforming teams from waterfall to agile methodologies
- Handling preparatory review and challenge for BNYM teams ahead of the U.S. regulators
6
Skills For Senior Program / Project Manager Resume
- Leading/participating on big international projects
- Communicating development needs
- Communicate with WPR-IT as the product support specialist, outlining and defining support related problems, and devises a plan to mitigate application issues
- Able to manage conflict and drive teams to a solution while building a stable working relationship
- Subject-matter expert in project control and reporting and project planning and organization
7
Skills For Senior Program & Project Manager Resume
- Manage vendor on-boarding, PO’s and Payments for IT software purchases and renewals working with the appropriate IT and Finance team members
- Detail oriented with a focus on resolving issues and moving forward
- Working in a Senior PM/Program Manager capacity defining scope, goals and deliverables on a project from cradle to grave
- Provide program/project status and steering committee updates and testing/defect resolution status
- Manage the program/project with forward thinking, owner type attitude and bringing teams together to focus on the big picture and common goal
8
Skills For Senior Program\project Manager Resume
- Responsible for identifying process gaps and technology gaps with our current installed solutions, and identifying workarounds along with new product reviews
- Provide coaching, advice and guidance to project team
- Manage the performance of the project teams and taking appropriate action
- Analytical and problem solving expertise
- Identify and link to Client product databases to provide accurate valuation and reporting
- Frontline support for global GSA inquiries, training, and escalations
- Develop and performs Business/User testing scenarios for application improvement
- Manage GSA support queue in ServiceNow, and responsible for ensuring timely responses and closeout to customer cases within SLA
- Manage Intelligent delivery locker support queue in ServiceNow, and responsible for ensuring timely responses and closeout to customer cases within SLA
9
Skills For Senior Program / Project Manager Resume
- Academic background: Engineering, Computer Science, MIS, Information Technology
- Familiar with delivering technology solutions to customers in an agile development environment
- Cross-functional understanding of R&D Operations, the connection points between functions, and the key roles involved in R&D project execution
- Presentation development and delivery as well as business and technical writing
- Build and manage high performing teams
- PMP certified or in process of obtaining certification
- Subject-matter expert in project control and reporting
- Subject-matter expert in project planning
- Directs and manages overall work efforts of one or more project teams, ensuring proper controls are in place and processes are followed
10
Skills For Senior Program & Project Manager Resume
- Builds relationships with sponsoring executives and stakeholders across affected departments
- Program and Project Planning
- Create full-scale master program and project schedules and communication plans consisting of multiple projects or components
- Establish program and project financial forecasts including resource plans and other expense plans
- Provides input into and owns relevant elements of the PPM Operations and Support Model for ongoing development of the system and cross-functional usage
- Provides input on the business process for design and delivery of PPM training programs
List of Typical Responsibilities For a Senior Program / Project Manager Resume
1
Responsibilities For Senior Program & Project Manager Resume
- Experience in managing third-party vendors and development partners in global environment
- Builds strong relationships with SMEs across various functions
- Ensure that all projects are delivered on-time, within scope and within budget which includes managing design, review checkpoints and sign offs
- Create and maintain comprehensive project documentation, which includes testing efforts
- Run the weekly team meetings, steering committee meetings and communicate project progress and status to various stakeholders
- Successfully manage the relationship with the internal IT and business client and all stakeholders
- Manages project team size of more than 50 members
2
Responsibilities For Senior Program\project Manager Resume
- Collaborates on the development of business cases, manages deliverable estimation process, resource allocation and utilization efficiently and negotiates resource conflicts with other managers
- Measure project performance using appropriate tools and techniques. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Provides oversight of IT solution execution; responsible for working with the solution managers to ensure coordination; ensures that the correct supply-side and infrastructure services staff are made available to support the project. Manage and maintain the comprehensive project documentation following the Software Delivery Lifecycle Methodology
- Provides ongoing status updates on project progress, risks, change management and issue resolution. Leads issue identification, tracking, escalation and resolution documentation. Monitors risk events before becoming issues and potential roadblocks
- Responsible for components of: communications management, schedule management, resource management, finance management, quality management, scope management, control management, and benefits management as they relate to the overall program
- Experience in environmental compliance for a multinational company in the electronics industry
- Accountable for ensuring that all work is performed in compliance with applicable policies, laws and regulations
- Technical project and program management experience, preferably in a core banking environment; retail and/or institutional banking experience is an advantage
- Strong technical skills with a broad range of technologies, in order to be able to make sound estimates, decisions and recommendations that are often technical in nature
3
Responsibilities For Senior Program / Project Manager Resume
- Experience with other core banking platforms is a net advantage
- Very hands-on, detail-oriented in every aspect of the project, but able to handle ambiguity
- Result-driven, self-starter and independent worker
- Familiar with the Agile delivery methodology
- Identify, analyze and prepare risk mitigation tactics to support full process and PPM process and system adoption Reinforcing proper decision making according to Amgen’s Decision Making Framework
- As a key representative of the PPM process and system, carries strategic partnership with cross-functional PPM Core Team members to document and deploy business process thereby supporting the execution of the PPM roadmap
- Establishes, documents, communicates, and deploys cross-functional business processes for PPM
4
Responsibilities For Senior Program & Project Manager Resume
- Drives data quality in PPM so information is accurate and accessible to all key stakeholders
- Drives evolution of the processes in alignment with best practice
- Holds responsibility as PPM Planisware Business Administrator including but not limited to owning and driving the prioritization of system enhancement requests; conduct impact analyses
- Delivers key communications in alignment with the PPM Business Lead and Information Systems (IS) Lead
- Internally partners with PPM team members to contribute to the PPM change management strategy to support adoption of the PPM system and continued stakeholder engagement at all levels
5
Responsibilities For Senior Program\project Manager Resume
- Identifies, analyzes and prepares risk mitigation tactics to support full process and PPM process and system adoption Reinforcing proper decision making according to Amgen’s Decision Making Framework
- Manage budgets effectively and maintain up-to-date forecast vs actuals
- Proven experience with successful Program and Project management (10+ years)
- Effective stakeholder management. Manage escalations with appropriate urgency
- Hands on Program/Project Manager that can drive portfolio management
- Define and manage project lifecycle from initiation through closure
- Manage and resolve program/project risks, issues and dependencies
- Develop and maintain plans and procedures for all project phases
- Manage SOWs for project execution
6
Responsibilities For Senior Program / Project Manager Resume
- Coordinate internal resources such as marketing and application development teams, third party relationships and vendors for the successful execution of projects
- Proven track record of project delivery and success
- Develop project scope, formulate strategies and objectives, form and manage project team and ensure project feasibility within product development lifecycle
- Monitor project performance which includes the use of verification techniques, communication mechanisms and tracking techniques to manage changes, identify issues and maintain schedule and costs; report and escalate to management as needed
- Works with IAM team to create project charter
7
Responsibilities For Senior Program & Project Manager Resume
- Responsible for overall program management
- Primary "face" of the project to organization (over 30,000 users)
- Meets frequently with campus stakeholders
- Directs the work of the BSAs, architect and developers
- Contributes to the collection, documentation, and analysis of IAM related processes
8
Responsibilities For Senior Program\project Manager Resume
- Works with software vendors and integration teams
- Creates status reports for Senior Management
- Directs and manages Program activity for an assigned functional area - eCommerce
- Participates in meeting and task force activities to identify project goals, gains consensus on project steps, schedule and implementation procedures and estimates project costs; fosters cooperation and involvement from support team
- Interviews users to identify and analyze needs; develops a project plan and provides input to recommendations for request and/or problem resolution
- Assists with or prepares project implementation steps and documentation as appropriate; ensures a smooth implementation of project; resolves problems
- Manages performance of project team, and evaluates overall performance
- Has managed projects end to end – Scope to Implementation, including all phases of the SDLC (Systems Development Life Cycle) within the PLC (Project Life Cycle)
9
Responsibilities For Senior Program / Project Manager Resume
- Work with clients to define scope and requirements, create solutions, and develop an executable plan, including resource needs, timelines and costs
- Work on projects independently or as a team as a team member to ensure successful project delivery
- Lead the organization and planning of the development schedule based on the methodology that has been developed to create a cohesive plan with identifiable critical path, task dependencies, and major milestones
- Manage the agreed program/project plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters
- Oversee all phases of the testing cycle (unit, integration, UAT, performance, etc.)
- Create and implement training plans for Barry-Wehmiller Program/Project Management processes
10
Responsibilities For Senior Program & Project Manager Resume
- Manage program/project financials, Statements of Work and Change Orders
- Work as Businesses liaison with IT teams to manage the requirements, scope and overall project schedule
- Define, plan, schedule, execute, and complete assigned projects. Use the appropriate project methodology to create work breakdown structures and to define all project phases, activities, tasks, and deliverables
- Learn and understand client business plans and objectives, aligning project goals and plans appropriately
- Define metrics with stakeholders to measure project performance
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