Senior Operational Risk Manager Resume Sample

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Reyna O'Keefe
6508 Leland Plains,  Houston, TX
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Work Experience

Senior Operational Risk Manager
05/2017 - PRESENT
Houston, TX
  • Pro-actively drive an operational risk aware culture across the Group Functions (with primary focus on Asset Management activities) to ensure that significant operational risks are brought to the attention and addressed by senior management
  • Involvement in ensuring appropriate management of operational, compliance and financial reporting related risks across the Group
  • Engage with business management in their risk identification, assessment and mitigation
  • Advise management in line with approved methodologies on effective process and control design especially in changing environments
  • Participate in risk reviews, jointly with other risk managers, in areas of significant risk exposure
  • Support the wider RM team and Division in implementing and maintaining an effective control environment
  • Operate within the three lines of defense governance model to ensure allocation of clear responsibilities for the management of operational risk
  • Establish and maintain regular communication with key stakeholders (e.g. business, governance teams, BU ORM teams, Compliance, GIA, PwC, etc.)
Global Senior Operational Risk Manager
04/2013 - 02/2017
Phoenix, AZ
  • Produce regular management reports on behalf of the Group functions, to highlight risk profiles, material risk exposures, and any operational losses arising from business activities
  • Actively implement and manage the strategy and programs for operational risk management along with RBC BANK GA unit leaders
  • Full development of Operational Risk Management programs in RBC BANK GA, while adhering to the Operational Risk Framework
  • Implement the Operational Risk Framework in RBC Bank GA (and where applicable, i.e. for specific jurisdictions, ensures operational risk framework components meet regulatory expectations)
  • Provide risk mitigation strategies to RBC Bank GA and/or assigned businesses within RBC Bank GA
  • Implement operational risk analytics with insight into their key risk areas both on a current basis as well as on a predictive basis
  • Implement operational risk tolerance limits for RBC Bank GA and Key Risk Indicators. Resolve tolerance breaches leading to a stable risk profile
Senior Operational Risk Manager, ORM Pbwm
06/2010 - 02/2013
Philadelphia, PA
  • CA/CPA Qualified Ideally from a Big 4 Financial Services/Investment Banking background
  • Previous experience in an Operational Risk roles ideally within equities/stockbroking
  • Strong technical operational risk and controls experience with the ability to pro-actively identify control gaps and implement controls
  • Financial Services experience with strong interest in stockbroking and financial markets
  • Exceptional at building and maintaining relationships, excellent communication and negotiation skills with experience in presenting to senior leadership teams
  • Solid experience in the life insurance industry and operational risk management field
  • In-depth knowledge of insurance operations such as product development, customer service, policy administration, sales, project management, etc
  • Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
  • Fluent in spoken and written English with a strong ability to create and deliver professional reports and presentations


Grand Valley State University
2005 - 2009
Bachelor's Degree in Business

Professional Skills

  • Outstanding leadership skills and experience
  • Demonstrated analytical, critical thinking, and problem solving skills
  • Excellent communication skills, convincing and persistent personality
  • Several years of experience in a role in a Financial institution with particular experience of managing Operational Risk
  • Good data and quantitative skills
  • Robust skills in organizing and rationalizing large amounts of information, including impeccable accuracy and attention to detail
  • Managing work across organizational lines to address competing priorities and achieve results

How to write Senior Operational Risk Manager Resume

Senior Operational Risk Manager role is responsible for finance, leadership, training, integration, security, reporting, design, research, insurance, events.
To write great resume for senior operational risk manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Operational Risk Manager Resume

The section contact information is important in your senior operational risk manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Operational Risk Manager Resume

The section work experience is an essential part of your senior operational risk manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior operational risk manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior operational risk manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Operational Risk Manager resume experience can include:

  • Excellent team playing skills and attitude of sharing knowledge and experience within and outside ORM team
  • Good influencing skills, e.g. convincing others to support specific goals, actions, and directions
  • Excellent communication and teaching skills with a convincing personality
  • Strong teamwork and ability to partner effectively across a wide range of constituents
  • Excellent communication skills and Senior presence required
  • Proactive and dynamic with a strategic mind-set. Able to identify and resolve issues quickly and effectively

Education on a Senior Operational Risk Manager Resume

Make sure to make education a priority on your senior operational risk manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior operational risk manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Operational Risk Manager Resume

When listing skills on your senior operational risk manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior operational risk manager skills:

  • Proven experience in leading a Global Program, preferably Operational Risk or Compliance related
  • Work across all lines of business and lines of defense creating and maintaining strong relationships
  • Develop strong working relationship with the Function/Business covered in order to be a valued and respected partner
  • Strong understanding of operational risk framework and compliance program requirements
  • Effective leadership and negotiation abilities
  • Conducting root cause assessments of relevant internal and external incidents and defining, implementing and monitoring mitigating actions where appropriate

List of Typical Experience For a Senior Operational Risk Manager Resume


Experience For Global Senior Operational Risk Manager Resume

  • Ensure adherence to Consumer Op Risk procedures for independent Business coverage risk manager as applicable to the Function. Assist in the continuous improvement of these procedures to strengthen 2nd line of defense oversight
  • Provide product expertise and work closely with the ORM Risk and Control Assessment team that executes on MCA entity level ARAs and ratings challenges to ensure feedback loop between all tools
  • Oversight of the 1st Line of Defense implementation of Citi’s Op Risk Policy and Framework in the US and regions across Consumer Businesses in GCB and Holdings
  • Lead and conduct thematic reviews covering Operational and Regulatory risks to support Group Senior Management’s decisions regards Global Risk profiles, manage the independent oversight and challenge of First Line of Defence activities with regards global and local legal and regulatory requirements
  • Liaise with all relevant business, risk and functional partners to uncover risk themes, root causes and the development of remediation efforts. Lead or actively contribute to initiatives to identify, assess and reduce operational risk within and across products and businesses, and within the country as a whole
  • Review key risk indicators, identify changes in business strategy, market conditions, industry trends, regulatory environment or country macro-economic factors to proactively identify emerging risk trends and themes
  • Consolidate, analyse and review op risk losses, events and other indicators
  • Monitoring the operational processes to ensure they are working efficiently and are performed with a satisfactory quality
  • Act as a GCB ORM Framework SME, understanding all aspects, anticipating proper linkage and engagement of partners and SMEs

Experience For Regional Senior Operational Risk Manager Resume

  • Conduct deep dive analyses to uncover root causes (e.g. control breakdowns) of large or frequently occurring losses and share lessons learned
  • Partners with business lines to comprehend, develop, and perform Key Risk Indicators’ reporting
  • Create the agenda/materials and actively participate in the monthly Key Risk Identification and Monitoring Forum
  • Act as a KOR expert for procedures, MCA KOR related processes, CBORC Training Academy needs, etc
  • Assist other RISQ/RSP team member on their underlying business coverage for front to back analysis and to ensure minimal back-up
  • Can be associated or take the lead on operational risk awareness and training sessions
  • Notify/Escalate operational risk concerns. Alert Operational Risk colleagues globally to relevant operational risks
  • Conduct proactive assessment of issues raised by IA and Regulators across products and functions
  • Liaise with all relevant business, risk and control functions partners to uncover risk themes, root causes and the development of remediation efforts. Lead or actively contribute to initiatives to identify, assess and reduce operational risk within and across products and businesses, and within the country as a whole

Experience For Senior Operational Risk Manager, Luxembourg Resume

  • Proactively analyse various data sources to form and independent assessment of operational risk and the franchise control environment. Engage and coordinate with other control function partners in effective challenge of both historical and proposed business practices
  • Review leading indicators and metrics, identify changes in business strategy, market conditions and industry trends and leverage knowledge of the regulatory and macro-economic environments to proactively identify emerging risk trends and themes
  • Develop strategies and actions to apply lessons learned across a product, business, segment, country or region. Coordinate with Operational Risk Management colleagues to determine applicability on a global basis
  • Understands business lines’ scenario analysis information- creating workshop materials and conducting workshops for relevant parties
  • Delivers reporting and analysis on operational risks
  • Conduct proactive assessment of issues raised by IA and Regulators across businesses and functions
  • Meet with business and control function partners on a regular basis. For those areas where potential risk has been assessed to have increased or is high, determine if additional reviews or remediation actions are required

Experience For Senior Operational Risk Manager, ORM Pbwm Resume

  • Facilitate the development of the country consumer Key Operational Risks, escalations, mitigation, key risk indicators and targets
  • Lead to initiatives to identify, assess and reduce operational risk within the product/s
  • Lead/conduct ORM deep dives
  • Review and approve new product proposals/product programs
  • Sustains awareness of changes in the Business Line’s basic financial information such as revenue, income, projected growth, including mergers and acquisitions
  • Takes on a leadership role within the department and supports in providing direction and recommendations for the department

Experience For Senior Operational Risk Manager Resume

  • The annual risk review of critical outsourcing relationships
  • Provide operational risk reporting to management
  • Deliver training on operational risk management and processes within KH
  • The collection of risk event data
  • The performance of Risk Control Self Assessments (RCSA)
  • Co-ordinate responses to frauds (in collaboration with the KH Group Head of Financial Crime)
  • Propose and monitor operational risk key risk indicators
  • Investigate and report on, with recommendations, key operational risk issues identified within KH

Experience For Global Senior Operational Risk Manager Resume

  • Co-ordinate the support work for the New Product Committee
  • Support the follow-up of internal audit recommendations
  • Provide input to economic and regulatory capital calculations
  • Manage the Operational Risk team within the UK
  • Act as the UK representative of Operational Risk (and deputise where appropriate for the Group Head of Operational Risk) in dealings with KH UK business units on day to day issues
  • Offering pragmatic ORM solutions for stakeholders in all lines of defence

Experience For Regional Senior Operational Risk Manager Resume

  • Delivering and contributing to operational risk related tasks such as operational risk reporting, monitoring activities, training initiatives, meeting facilitation, etc
  • Being involved in research work to strive for good industry standards
  • Produce and animate the consolidated analysis to AMER’s governance bodies and the regulators
  • Provide an opinion or validate exceptions to operational risk norms
  • Being the business lead in projects such as analytics, reporting, and visualization of operational risk information
  • Fostering a regular exchange with coordinated assurance functions and operational risk experts inside and outside the organization

Experience For Senior Operational Risk Manager, Luxembourg Resume

  • Manage the quarterly GCB Consumer KOR refresh process, producing the BRCC materials as required
  • Coordinate the quarterly GCB MRI Managed Segment Aggregation, producing the Material Risk Inventory
  • Conduct the annual GCB Risk Appetite (RAS) Review and Approval
  • Stay apprised of any Material Operational Risk (MOR) changes affecting GCB and engage appropriate parties to take necessary action. Actively participate in the management of any GCB owned MOR(s)
  • Lead KOR related topics during the GCB Lower Level Implementation Unit (LLIU) Forums

Experience For Senior Operational Risk Manager, ORM Pbwm Resume

  • Prepare responses to any related ORM Challenge activities, including but not limited to, KOR/Risk Driver/KI reviews
  • Consolidate, analyse and challenge the operational risk reported by the various lines of defence in order to provide his/her management with a consolidated and executive view of the risk
  • Manage the Operational Risk Monitoring, Control and Reporting Team
  • Define and oversee the data collection process for the operational risk framework
  • Assess and analyze data collected by 1st Line of Defense (Business Units and support functions)
  • Prepare documentation and run the Operational Risk Committee
  • Provide independent opinion, analysis and expert judgment on operational risk topics to RISQ/RSP management and Senior Management
  • Provide framework to review/ facilitate that risk considerations are considered appropriately by business lines in major decision making or operational risk norm exceptions management

Experience For Senior Operational Risk Manager Resume

  • Animate locally and contribute globally norms, methodology, procedures or training on key operational risk processes (RCSA, Operational Incidents…) as well as assess their overall efficiency
  • Develop knowledge (e.g. participate or engage industrial working group/forum) and advise on (market) best practices related on risk management
  • Define and manage AMER’s scenario analysis program and associated reporting of stress test results
  • Contribute to the definition and maintenance of the Risk Management Framework and Risk Appetite Statement and take the lead on its operational risk component
  • Assess the robustness and sustainability of the operational risk management framework of AMER

List of Typical Skills For a Senior Operational Risk Manager Resume


Skills For Global Senior Operational Risk Manager Resume

  • Prior experience of risk management or oversight of investment services and products is preferable
  • At least one year’s experience in managing an Operational Risk team
  • 10 (ten) or more years of experience in an applicable risk management environment
  • Identifying and mitigating Top Operational Risks in a timely and sustainable manner and ensuring that accepted risks are within the Bank’s risk appetite
  • Implementing and assessing controls to mitigate operational risks and maintaining these in accordance with the CCRO risk profile
  • Leveraging data to identify emerging risks, process improvements, and/or areas requiring increased focus
  • Implementing the Operational Risk Appetite and monitoring compliance with quantitative tolerance levels (incl. KRIs) and qualitative appetite statements

Skills For Regional Senior Operational Risk Manager Resume

  • Chairing the monthly risk and control meeting within the Division
  • Reporting on operational risks to CCRO senior management and providing information to the Bank’s Operational Risk Management function
  • Providing support/training on the management of operational risks
  • Driving incorporation of key BEICF program outputs in line of business risk management routines and reporting
  • Driving consistent measurement and reporting of Operational risk appetite metrics within assigned business areas
  • Identifying best practices and driving usage and adoption across assigned business areas
  • Receiving buy in and oversight of execution of RCSAs at various levels in the organization
  • Driving out standard Enterprise risk appetite measures
  • Advising business areas on key indicator development

Skills For Senior Operational Risk Manager, Luxembourg Resume

  • Driving integration across ORM AMA (Advanced Measurement Approach) elements and Control Programs
  • Ensuring compliance with Basel standards
  • Proficiency in English (speaking and writing)
  • Highly organized and problem solving oriented
  • Knowledge of US regulatory and industry standards for retail consumer products in general - including infrastructure requirements and related controls

Skills For Senior Operational Risk Manager, ORM Pbwm Resume

  • Strategic, end-to-end vision and goal-oriented thinker
  • Communication experience with a range of stakeholders and strong stakeholder management skills, with ability to influence others and to challenge without being confrontational, adapting their approach to the audience and circumstances
  • Experience of setting and directing the objectives and responsibilities of the team with demonstrable success in driving the team to deliver desired and timely outcomes to those objectives
  • Establish open and collaborative working relationships across the different service providers and ensure efficient and goal oriented risk dialogue around risk exposure and mitigations / control improvements
  • Monitor, analyze and manage the risk and control landscape and overall development of sourced processes and ensure appropriate management reporting / escalation
  • Act as the single point of contact of all risks of sourced services for Senior Management, Auditors, etc. (e.g. also for reporting purposes)
  • Contribute to the overall operational, transformational and strategic risk assessments within Swiss UB Operations to ensure risks of sourced services are appropriately considered
  • Drive and contribute to cross-departmental initiatives and task forces

Skills For Senior Operational Risk Manager Resume

  • Developing line of business specific key indicators to keep a pulse on the most significant risks within assigned lines of business, and potentially identify emerging risks
  • Operational Risk Management (ORM) was created to proactively assist the businesses, O&T, and the independent control groups in enhancing the effectiveness of controls and managing operational risks across products, business lines and regions
  • Experience creating and identifying risk management strategies that drive business value
  • Experience in operational risk management
  • Experience in Relationship Management
  • Process improvement experience
  • Identifying efficiencies and driving global process improvements

Skills For Global Senior Operational Risk Manager Resume

  • Managing complex changes across global businesses and lines of defense
  • Risk, control and monitoring expertise required
  • A background in financial services (preferably with a direct exposure to shareholder and treasury operations in a first line or second line oversight or control function capacity)
  • Outstanding communication skills, both written and verbal, with extensive experience documenting operational risk management findings and building relationships cross-functionally
  • Experience in related field such as Risk Management, Compliance, Operations, Project Management
  • Prioritize high impact responsibilities appropriately
  • Extensive knowledge of financial markets products and services; extensive work experience

Skills For Regional Senior Operational Risk Manager Resume

  • Good knowledge of ICG or Consumer businesses
  • Experience in Line Management is highly desirable
  • Strong knowledge on Insurance regulations and operations,
  • Results and delivery focused. Ability to drive multiple initiatives through to a successful conclusion simultaneously
  • Fluent in English; other relevant languages an advantage, but not essential

Skills For Senior Operational Risk Manager, Luxembourg Resume

  • Previous Operational Risk experience, preferably at least five years in a financial services environment with at least three years in a manager level role. (Previous experience of Private Banking/Wealth Management advantageous)
  • Solid knowledge/experience in Risk Management
  • Integrative and persuasive skills
  • Willingness to share knowledge and experience within and across team and other risk management functions
  • Work experience of 7+ years in the financial services industry in Consumer products risk and controls management
  • Team Player, sensitive to cultural differences
  • Established and maintains networks with senior management in the company

Skills For Senior Operational Risk Manager, ORM Pbwm Resume

  • Manage multiple topics simultaneously
  • Consumer ORM Independent SORM teams for North America and other Regions to ensure coordination /communication as the relevant entities service multiple businesses as well as transfer of lessons learnt
  • Risk Specialists from other Risk and Control functions within and outside ORM (e.g. Fraud Risk, Technology Risk, IR, Compliance etc.) to leverage expertise and solicit their engagement as needed in oversight activities
  • In Business Operational Risk (aka CBORC)
  • Successful proven track record of risk and control management, preferably within a risk or business line position with solid years in a senior position at commensurate organization
  • Communicate complex issues in ordinary language to a large multicultural audience
  • Reporting and/or escalation of the exceptions identified to the funds or management companies’ board of directors and preparation of reports for the funds or management company’ board meetings

Skills For Senior Operational Risk Manager Resume

  • Ensuring BEICF processes are being followed appropriately (during execution) through development and execution of quality assurance processes
  • Driving commitment and quality execution of RCSAs within assigned lines of business through facilitation of assessments
  • Together with the Consumer O&T Independent Senior Operational Risk Manager establish an appropriate engagement process to enable meaningful challenge and oversight and participate in risk management focused forums
  • Ensure Consumer O&T adherence to operational risk policies as relevant
  • Jointly with the Business ensure effective implementation and use of Scenario Analysis for risk management and measurement and ensure alignment with GCB and Business level Material Risk Inventory. As required support the challenge role in the Scenario Analysis process once ownership shifts to the 1st Line

List of Typical Responsibilities For a Senior Operational Risk Manager Resume


Responsibilities For Global Senior Operational Risk Manager Resume

  • Identify, analyse and resolve problems in a pragmatic manner and navigating uncertainty, ambiguity, and shifting priorities
  • Support the development and delivery of the operational risk framework and policies in line with regulatory requirements and industry good practice
  • Plan, prioritise and monitor processes or projects to overcome obstacles and make sure goals and objectives are achieved
  • Delivering enterprise and operational risk training and awareness material to key stakeholders
  • To support the Senior Risk Team in delivering broader Risk function objectives and activities
  • Provide advice on proposal or decision made by business lines related to governance, processes, tools or solutions related to operational risk management
  • Participate and contribute to first line operational risk committee with risk analysis and/or escalation, contribute to second line of defense committees

Responsibilities For Regional Senior Operational Risk Manager Resume

  • Participate or coordinate with other second line teams and third line exercises as well as regulator requests on operational risk
  • Undertake operational risk business partnering arrangements, cultivating effective relationships and networks ensuring rapid escalation of concerns/issues across the business
  • Support the operational risk register and RCSA processes, ensuring accurate, complete, timely and meaningful reporting to the relevant risk management committees
  • Execution of targeted operational risk assurance control reviews / testing, provide assurance over our innovative projects and reporting in accordance with broader integrated assurance plans
  • Support operational risk issue management, event management and risk acceptance processes, together with associated aggregation and reporting activities
  • Support the internal operational risk loss reporting process, ensuring that actual losses and other loss information (e.g. opportunity costs) is reported accurately and timely

Responsibilities For Senior Operational Risk Manager, Luxembourg Resume

  • Provide technical assistance to the business in relation to the enterprise wide risk system and support the implementation of associated system processes/ initiatives
  • Professional qualifications such as ARM, CIA, CISA, or similar as well as experience related to the re/insurance sector are beneficial
  • To maintain full awareness of and conformance to the Risk Management Framework as well as the Information Security and GDPR frameworks
  • Challenger mentality with courage to speak up
  • Self-starter with the ability to work with multiple stakeholders in an international environment
  • Major risk events
  • Prepare and animate the Risk and Control Committee (RCC - key risk committee for SGNUK): (i) interact with SAFE OSM teams and Bangalore to obtain and challenge SGIL operational risk data, (ii) define the committee’s agenda and build a strong presentation with the assistance of SAFE Bangalore teams, (iii) lead the RCC meeting and challenge the risk register output
  • O Reporting to the Head of Enterprise Risk (Funds & Shareholder solutions), oversee the risk management process and its practical application within the location(s) and operations allocated to the role. Ensure the business risks are managed and reported consistently, in line with the organisation’s risk framework and policy and its regulatory obligations

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