Senior Manager, Pmo Resume Sample

17 votes
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Ibrahim Ernser
942 Guadalupe Knoll,  Los Angeles, CA
+1 (555) 376 1676

Work Experience

Senior Manager PMO
10/2017 - PRESENT
Chicago, IL
  • Extensive experience in global project management and in a people management role
  • Able to establish effective teams through process, talent, and leadership development
  • Excellent written and verbal communications skills with multiple levels of management
  • Excellent organizational skills and detail-oriented approach to problem solving
  • Clearly demonstrated passion for ensuring the success of Blizzard Entertainment and its employees
  • Capable of limited travel (both domestic and international)
  • Reviews deliverables generated by project personnel and ensures adherence to quality standards and compliance with Utilities’ Systems Development Lifecycle (SDLC) and with IT general controls (ITGCs)
Senior Manager, Pmo-critical Care Operations
04/2014 - 09/2017
Houston, TX
  • Ensures the efficient delivery of all PTC and OT projects
  • Monitors and supports all project management activities
  • Maintains the integrated schedule of all projects, reports on issues and ensure corrective actions
  • Ensures alignment of all projects with the OT Product Release Plan
  • Manages the portfolio of projects, managing the addition, removal and combination of projects
  • Works with CN Finance to track project and program financials, follows up on the program costs and reports to management and CN Finance
  • Works with CN Finance to ensure proper application of the US GAPS and CN financial standards
EY Senior Manager, PMO Lead, PAS
01/2009 - 12/2013
San Francisco, CA
  • Ensures control over external expenses like hardware, software, leases and services
  • Tracks and reports on program delivery metrics
  • Performs periodic governance on project execution and delivery against defined objectives
  • Manages changes in the scope, timeline, budget or resources of the program and projects
  • Monitors the overall decision management process
  • Defines, maintains and ensures the execution of the program communication plan
  • Ensures program and project risks and issues are identified, qualified, assigned and properly addressed in order to minimize impact on the delivery or to reduce their probability to happen


Rockhurst University
2004 - 2008
Bachelor's Degree in Business Administration

Professional Skills

  • Appropriately prioritize competing departmental priorities
  • Able to learn and acquire new technical skills as Nuance technologies evolve
  • Skilled at understanding and interpreting client requirements, goals and business objectives within the context of projects
  • Experience in one or more the following technology sectors – Virtual Assistants, Live Chat, IVR, or SaaS solutions,
  • Experience in managing a program management office or a project management office
  • Strong capacity to communicate and lead project planning activities
  • Effectively lead a geographically dispersed team

How to write Senior Manager, Pmo Resume

Senior Manager, Pmo role is responsible for software, travel, recruiting, finance, transportation, communications, education, planning, consulting, compliance.
To write great resume for senior manager, pmo job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Manager, Pmo Resume

The section contact information is important in your senior manager, pmo resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Manager, Pmo Resume

The section work experience is an essential part of your senior manager, pmo resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager, pmo responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager, pmo position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Manager, Pmo resume experience can include:

  • Reporting (regular executive reporting to SVP International Systems, IT&S Finance, IB Finance, Internal and External teams as necessary
  • Maintains the program resource plan, identifies recruiting issues and works with the HR group on solving these issues
  • Proceeds with the follow up an efficient recruiting and onboarding process to provide required human resource as requested
  • Ensures proper documentation management of the program deliverables using standard tools (i.e. SharePoint)
  • Lead the Team in recurring cross project review meetings
  • Oversight and management of Business Operating Budgets for International Systems areas

Education on a Senior Manager, Pmo Resume

Make sure to make education a priority on your senior manager, pmo resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager, pmo experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Manager, Pmo Resume

When listing skills on your senior manager, pmo resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior manager, pmo skills:

  • Prior hands on technical experience
  • Highly effective at presenting information to customers, Executive Management, and peers using appropriate communication methods
  • Solid analytical approach to problems and problem solving
  • Experience or more in management for major transformation programs
  • Experience in rail transportation is an asset
  • Strong capacity to communicate and enforce corrective and preventive actions at many levels of an organization

List of Typical Skills For a Senior Manager, Pmo Resume


Skills For Senior Manager PMO Resume

  • Coach, develop, and mentor high performing teams
  • Able to build professional/trusting client relationships
  • Highly independent and capable of fulfilling multiple commitments (internal & external) concurrently
  • Project and Contractor Financials Operations including cost recovery programs
  • Gain a thorough understanding of relevant Nuance technologies and deploy that knowledge with hands on management of engagements
  • Domain knowledge in Customer Care/Contact Centers
  • Drive continuous improvement in the team, processes, and the way work is done

Skills For Senior Manager, Pmo-critical Care Operations Resume

  • Scope and estimate opportunities, incorporating existing and emerging technologies, taking technical, business, cost, and time constraints into consideration
  • Proficiency in standard business tools (Excel, MS Project, etc)
  • Accountable for the day-to-day operation and ongoing improvement of project financials processes (project activation and set up, project closure, accruals and costing, forecasting , analytics and reporting) as per the group’s mandate
  • The key responsibilities include oversight of steady state departmental activities focused on
  • Financial reviews (primary line of defense)
  • Chairs the PTC/OT Project Review Board (PRB)
  • Proceeds with the follow up on the program costs and reports to management and CN Finance

Skills For EY Senior Manager, PMO Lead, PAS Resume

  • Performs project audits, as required
  • Ensures proper execution of all required program administrative processes, including the support of SAP timesheet, invoice approval and payment, PO renewals, etc
  • Communicates and ensures usage of the project management tools and processes
  • Ensures the use of project management best practices
  • Maintains the Project Managers and Project Controllers communities of practice
  • Knowledge of the train transportation business and related operational processes is an asset

Skills For Senior Manager, PMO Practices Resume

  • Manage a geographically dispersed team of Project Managers who are managing the design, delivery and success of Virtual Agents and Live Chat solutions for some of the largest US and Global enterprises using our core technologies including natural language understanding and AI
  • Gain a thorough understanding of core Nuance client management, budgetary and departmental processes/standards to lead successful projects and programs and ensure the team successfully demonstrates these
  • Gather and provide required departmental data in support of Operational Reviews
  • Support Sales group with functions such as estimates, RFP support, SOW and HSO reviews
  • Complete accountability for end-to-end Account success and satisfaction throughout the entire project lifecycle

Skills For Project Portfolio Senior Manager, PMO Resume

  • Fulfill the Vision, Mission and KPIs as set forth by Sr. Management
  • Drive customer satisfaction as a primary goal
  • Fulfill and provide input on near and long-term vision for the Professional Services group
  • Execute and help refine best practice implementation programs and consistency across the group
  • Work closely with members of the Sales team to coordinate successful implementations and referenceable account
  • Resolve customer escalations, questions, complaints and requests
  • Proactive, organized, bilingual
  • Capitalization - Accruals

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