Senior Manager, IT Resume Sample
Alexie Schneider
975 Schoen Stravenue,
New York,
NY
+1 (555) 872 8873
Work Experience
Senior Manager, IT
05/2018
-
PRESENT
Boston, MA
- Identifies, catalogues and directs the contract’s financial requirements and commitments
- Provides in-depth technical expertise & direction in the development and support of client area application systems/programming requirements and processes (e.g. new, enhancements or maintenance), in the preparation of application system specifications, and in the development, testing, and implementation of efficient, cost effective application solutions
- Manages a functional team in one or more sites. Works to develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues
- Support the management of the Lean Centre of Excellence (COE), to continuously improve the program and build up change management capabilities
- Act as subject matter experts on information security for their respective business units Identify, measure, and report on security and privacy risks
- Assist product managers to prioritize roadmap items in order to balance security and business risks
- Identify product security concerns and work with security engineering teams to develop common solutions and infrastructure
- Manage a team of experienced security professionals
Senior Manager IT
01/2013
-
12/2017
Philadelphia, PA
- Perform application and infrastructure penetration tests, on Forcepoint products and services
- Perform security reviews of application designs, source code and deployments as required, covering all types of applications (web application, web services, thick client applications, appliances, etc.)
- Technical analysis, testing, and replication of vulnerabilities across Forcepoint products and services
- Collaborate with customers to help solve potential security vulnerabilities
- Work with sales teams to promote product security with current and potential customers
- Proven track record developing, implementing and integrating security tools and technologies and process integrations
- Prior experience working with application/product development teams on design and implementation of best-practices for security as code
- Knowledge of various Security Development Lifecycle approaches is required
- CISSP, GPEN, GWAPT, CEH or willingness to obtain
Senior Manager IT Messaging & Collaboration
07/2006
-
12/2012
Dallas, TX
- Application development background and security knowledge – example of languages include C, C#, C++, Java, Python, etc
- Experience with app. frameworks and libraries (i.e. node.js, Angular.js, etc.)
- Experience with web service security (i.e. REST, SOAP, etc.)
- Experience with various security tools and products (Fortify, Burp Suite, HP Webinspect, Checkmarx, Nessus, IBM AppScan, etc.)
- Experience with Linux and related applications (i.e. Tomcat, Apache, etc.)
- Establishes and maintains governance for IT Service Management
- Designs and maintains standardization of a service portfolio, to include a service pipeline and service catalog
Education
North American University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Strong Consulting skills / influencing skills
- Strong Microsoft Office skills including solid presentation skills
- Strong analytical and problem solving skills and ability to mentor and develop those skills in others
- Strong leadership skills demonstrated by managing teams and projects for system implementations
- Strong customer focus and proven ability to build strong working relationships
- Proven experience as a Firewall/Network/Security engineer including hands-on experience with Palo Alto, Juniper, Cisco and /or Checkpoint
- Excellent verbal and written skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
How to write Senior Manager, IT Resume
Senior Manager, IT role is responsible for business, leadership, analytical, software, customer, technical, technology, consulting, mainframe, training.
To write great resume for senior manager, it job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Manager, IT Resume
The section contact information is important in your senior manager, it resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Manager, IT Resume
The section work experience is an essential part of your senior manager, it resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager, it responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager, it position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Manager, IT resume experience can include:
- Demonstrate of leadership competencies such as: effective planning, motivating and developing staff and building effective teams
- Broad technical knowledge and excellent communication skills; ability to communicate with both business users and IT experts
- Demonstrated strong leadership experience and desire to innovate, drive change and guide teams to mobilize necessary action
- 5+ experience with Oracle 10g/11g/12g databases with adequate skills on Oracle RAC, ASM, DataGuard, back-ups, high-availability
- Building the skills necessary to deliver the full portfolio of IT services
- Project planning and management skills, including making operational decisions, monitoring progress, taking corrective action and reporting results
Education on a Senior Manager, IT Resume
Make sure to make education a priority on your senior manager, it resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager, it experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Manager, IT Resume
When listing skills on your senior manager, it resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior manager, it skills:
- Excellent communication skills able to write and speak with impact
- Previous management skills or team lead experience
- Proven track record of complex project delivery and Project Management skills
- Strong communication skills with ability to talk across all levels of an organization
- Strong customer relationship skills and Business orientation
- IT IMO, OCM and excellent communication skills a prerequisite
List of Typical Experience For a Senior Manager, IT Resume
1
Experience For Senior Manager IT Resume
- Strong data analysis skills including data standardization, data clean up, and data consolidation
- Experience in IT solution delivery that includes experience as a strong technical leader
- Retain and engage top talent with technical skills alongside design sensibility and user experience improvement
- Experience with implementing GMP systems and performing GXP systems validation
- Experience managing a large team in a very diverse and de-centralized environment including international experience
- Demonstrated experience managing an agile development team is required
- Good hands on experience with application design and performance tuning
- Demonstrated experience with programming languages and ServiceNow platform
2
Experience For Senior Manager, IT Service Management Resume
- Prior application development and implementation experience
- Proven IT/Network Management/Leadership experience
- Demonstrated leadership experience and desire to innovate, drive change and guide teams to mobilize necessary action
- Progressive experience implementing and/or supporting business (ERP) systems in distribution or discrete manufacturing environments
- Experience managing teams that support various leading-edge Firewalls, including Palo Alto, Juniper, and Cisdco
- Experience developing and deploying enterprise-level solutions and including some years within a global technology company are required
- Experience as an Engineering manager including managing a team of software developers
- Progressive experience implementing and/or supporting business (ERP/CRM) systems in sales, customer care, service and support environments
3
Experience For Senior Manager IT Project Resume
- Work experience in IT including at least 5 years in End User Computing
- Experience with manufacturing systems and integration manufacturing with SIOP
- Experience partnering with business stakeholders to create project proposals including high level system design and cost to achieve
- Skilled at aligning organization and business goals, with success driving organizational change management
- Experience with compute, storage, networking, data center, end-point planning is required
- Expert knowledge & experience of IT networking management (VPN, Wireless LANs, Switches, Routers, Cisco devices)
4
Experience For Senior Manager IT Messaging & Collaboration Resume
- Excellent knowledge of cross functional business processes and best practices in manufacturing and distribution operations
- Leadership – Creates strong morale and team spirit within the team while actively fostering wins/successes through results
- AP manufacturing/automotive experience
- Works with senior business management to guide decisions on portfolio management, project scoping and project prioritization
- Experience managing IT personnel
- Experience working with Windows Servers and Active Directory
5
Experience For Senior Manager IT, Offshore Resume
- Experience with switches, routers, and other network appliances and wiring
- Leadership experience managing professionals
- Experience with SDLC, working with 3rd party vendors and software enhancements, transformations and updates
- Implementation experience of software design patterns and best practices, including secure software
- Experience on software engineering
- Able to work within deadlines, ensuring both timely, cost-effective delivery and customer satisfaction
- Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.)
- Experience working under tight deadlines and in a high pressure environment
6
Experience For Senior Manager IT Services Resume
- Experience implementing ITIL best practices (Incident, Problem, Change Management) in IT Service
- Experience in designing highly available applications
- Builds strong working relationships with Business Partners within all lines of business
- Experience as an Architect working on enterprise software
- Provides strong IT Infrastructure Library (ITIL) guidance to ensure processes meet objectives and are executed at the highest quality level
7
Experience For Senior Manager IT HCM Resume
- Manages and/or operates the day-to-day operations of ITSM processes to ensure consistency and compliance with ITIL policies and procedures
- Steer priorities and activities of External Partners in the name of adidas Group
- IT Asset Management Experience
- Develops cost effective solutions, evaluates alternatives, and collaborates with business owners and stakeholders to confirm requirements and ensure acceptance
- Actively identifies opportunities for and participates in process improvement activities to optimize delivery efficiency and cost effectiveness
8
Experience For Senior Manager, IT Gpmo Resume
- Manage IT staff across the region, with focus on enhancing team effectiveness through staff development
- Experience in application system analysis and development (Java and/or .Net)
- Knowledge & experience of IT system management (AD, DHCP, DNS Exchange, etc)
- Work with business and IT teams to prioritize and sequence projects
- Proven leadership of international teams
- Extensive experience in the field of project delivery frameworks
- Combine a strong technical foundation with the ability to engage the team on architecture and design, complex solutions and platforms
- Implement worldwide security controls as prioritized by the CISO and Cyber Defense team
9
Experience For Senior Manager, IT Asset Management Resume
- Experience in Management
- Experience in IT Operations
- Experience in POS payment integrations, CNP payment integrations and future product roadmap around POS and CNP Payments
- Works with business units to set priorities and annual investments. Responsible for all aspects of budget for supported products and services
- Experience in tools and deployment frameworks such as Perforce, Jenkins, Puppet, Oracle, WebLogic, etc
- Build and deployment experience on both Windows and Linux
10
Experience For Senior Manager, IT Enablement Resume
- Experience in delivering business applications and microservices
- Proven ability to lead teams in a fast-paced multi-disciplinary environment
- Experience in technology platforms such as Hana & Hadoop
- Experience with R, Python & Tensorflow would be great to have
- Experience with data integration tools such as Informatica, Oracle Data Integrator, Talend and iPaaS
- Hiring, developing, and mentoring engineers, and managing the day-to-day activities of the development team in an Agile/Scrum environment
List of Typical Skills For a Senior Manager, IT Resume
1
Skills For Senior Manager IT Resume
- IT work experience, including 4 to 6 years leadership experience and 2+ years network management experience
- Hands-on experience with BI methodology and technologies (strong technical backend experience with Tableau, SAP BOXI, Microsoft PowerBI, SQL, Oracle, etc.)
- Strong Communications skills, able to speak at all levels of the organization
- Excellent interpersonal, verbal and written communication skills and ability to interface with multiple external and internal stakeholders
- Good teleco industry knowledge, contracts and vendor relationship skills
- Proven experience creating, managing and supporting and driving acceptance of processes, procedures and policies
- People Skills - in hiring, training, developing, and retaining IT teams
2
Skills For Senior Manager, IT Service Management Resume
- Experience in Information technology roles 3+ years’ experience managing vendor partnerships
- Experience in Information technology roles 3+ years’ experience managing vendor partnership
- IT industry experience or equivalent technical experience (e.g., engineering, construction, etc.)
- The ability to communicate effectively with engineers, customers, marketing, finance and other stakeholders
- Manage multiple tasks and time effectively
- Five years of experience and demonstrated management of two large, cross-functional, complex IT business technology/application implementation projects
- Strong business orientation with broad experience managing information technology or related activities
- Can effectively work with partners/customers
- Defining a robust set of metrics that truly measure the effectiveness of IT services
3
Skills For Senior Manager IT Project Resume
- SR&ED experience including writing and supporting IT based SR&ED claims is an asset
- Practical experience in project management and/or implementing and leading Agile Scrum planning and development
- Experience coaching and training ITSM stakeholders to ensure successful rollout and ongoing success of the ITSM program
- Expertise in managing and understanding CCAR program complexities or equivalent stress testing experience is required
- Experience with designing and developing solutions on SharePoint 2016 (including SharePoint Designer 2016)
4
Skills For Senior Manager IT Messaging & Collaboration Resume
- Previous experience in developing solutions to support Pricing and Promotions
- Has a strong ownership mentality with a track record of taking responsibility for solutions, and pushing them through to resolution
- Extensive hands-on shop floor management and manufacturing engineering experience
- Experience leading and supporting enterprise large scale and other mission critical applications like: Siemens MES and JDEdwards EnterpriseOne
- Experience working within an Agile team using a process framework such as Scrum
- Strong ability to collaborate with cross functional teams including: architects, engineers, quality engineering and operations teams to build solutions
5
Skills For Senior Manager IT, Offshore Resume
- Experience directly managing and mentoring others
- Experience driving business requirements and creating technical requirements and user stories/journeys
- Proven history of creating strategic and tactical partnerships with Business Units around the globe
- Strong technical knowledge of End User Computing and Mobility technologies
- Leading experience in a global multinational business
- Excellent in building global multi-disciplinary & cultural teams and business relationships
- Demonstrated leadership, negotiation, and mentoring abilities
- Experience with manufacturing execution systems (MES) architecture
- Software development experience and understanding of Oracle technologies
6
Skills For Senior Manager IT Services Resume
- Experience with Oracle VCP including Demantra and ASCP
- Solid understanding and ability to implement project management concepts
- Provide effective and timely solutions to various businesses while managing costs and risks
- Experience Machine Learning/AI/Predictive models
- Experience working with data warehouses and Hadoop ecosystem
- Screen and ultimately prioritise Innovative solutions according to the adidas-group needs
- IT Management experience
7
Skills For Senior Manager IT HCM Resume
- In overall ITSM design and development experience
- Demonstrated ability to exercise insightful judgment
- Implementation experience of software design patterns and best practices applicable to J2EE
- Experience with Big Data, cloud ETL technologies
- Progressive experience as a technology and People Manager
- Experience with PostGres, MongoDB or equivalent
- Experience with MS SQL
- Strong business and technology professional background
- Experience with leading edge business intelligence best practices and concepts, e.g. predictive modeling, advanced analytics, etc
8
Skills For Senior Manager, IT Gpmo Resume
- Experience in providing operational reporting as it relates to IT activities
- Experience leading a team of Business Intelligence Analysts
- Strong understanding of Web Application and Portal Architecture
- Experience supporting critical enterprise applications
- Strong understanding of IT operational best practices
- Experience leading projects/programs."
9
Skills For Senior Manager, IT Asset Management Resume
- Experience in handling large scale application development and rollout of enterprise systems
- Upervisory or leadership experience in IT
- Willingness to broaden technical, functional, and industry skill base and to keep current with industry information and technical knowledge databases
- Recent experience with HTML, CSS, JavaScript & jQuery
- Able to provide excellent verbal and written communication between customer, manager and project team members
- IT work experience
- Leadership experience
- Project Management experience
10
Skills For Senior Manager, IT Enablement Resume
- Previous experience in Americas IT or Marriott HQ IT Support desirable
- Call center and network experience
- High Level experience with voice-related platforms; Avaya PBX and Avaya Adjuncts
- Technical experience in an IT related field
- Over 5 years experiences in IT Leadership
- Over 5 years of Customer Service experience
- IT work experience
List of Typical Responsibilities For a Senior Manager, IT Resume
1
Responsibilities For Senior Manager IT Resume
- Manage and track delivery backlog by working with Scrum Master in prioritizing user stories and bug fixes
- Has experience in developing applications following Agile and waterfall
- Has experience at creating solution flows (process flows, design flows etc.)
- Experience in credit card payment processing (EMV), financial postings, vendor rebate systems
- Experience in working with open source software
2
Responsibilities For Senior Manager, IT Service Management Resume
- Deliver business and product requirements documents, feature prioritization, use-cases, and write user stories
- Highly technical product management experience
- Hands-on experience with Java and AWS
- REST/SOAP API development experience
- Willing to travel internationally several times per year
- Assist sales and marketing team designing customer related product offerings utilizing existing infrastructure and network resources
- Manage projects involving planning, coordinating and controlling
- Support users by designing and conducting training programs, provide references and documentation, resolve desktop and application issues
3
Responsibilities For Senior Manager IT Project Resume
- Works with Telecom Billing Department regarding Audits & Billing disputes
- Perform application tuning, monitoring, and security administration
- Manage personal projects while mentoring and managing subordinates
- Manage DevOps team through all phases of the SDLC, formulating and defining system scope, integration requirements, and objectives based on user needs
- Maintain current knowledge of industry research to ensure we are leveraging new techniques while aligning with internal standards
- Successful in building high-performance, self-managing teams
- Manage 6 Innovation Managers across all global IT COE’s in terms of alignment, demand, prototyping and solution integration
4
Responsibilities For Senior Manager IT Messaging & Collaboration Resume
- IT Innovation Hub and IT Innovation Prototyping Team management, with associated budget
- Decide jointly with business on innovative and emerging technologies, trends, and best practices
- Ensure building of appropriate use cases for any kind of IT or process innovation, and with focus on disruptive innovation
- Decide scope of “Requests for Proposals” for advanced technologies belonging to disruptive innovation
- Decide and plan “Proof of Concept” activities regarding incremental innovation related to systems/tools or technologies
- Track all vendor licenses, tools and annual support fees and create automated tools for application monitoring
5
Responsibilities For Senior Manager IT, Offshore Resume
- Primary architect for application systems development, management, and administration and modeling of business applications
- Establish information system structures and support application development, testing and implementation
- Communicate project status and manage expectations with project stakeholders on an on-going basis
- Manage the Cisco Phone System including Call Managers, Call Center Express, Unity Connections voice mail and external VOIP Softphone users
- Manage Tableau reporting online services, connections and update scripts
- Maintain Cisco wireless hardware and networks including Prime, ACS and MSE servers
- Manage EMC Storage Area Network, iSCSI switching and VMWare host connections
- Interact professionally with a diverse group including Sr. Leaders, directors, managers, subject matter experts and end-users
6
Responsibilities For Senior Manager IT Services Resume
- Report weekly to CCS Director on projects, escalations and status of items impacting the business
- Oversee all aspects of project execution, holding Scrum Masters and Project Managers accountable for delivery
- Ensure that solutions that move from I and O engineering to operations are monitored, managed and sustainable
- Partner with peers to identify opportunities for improving overall operations with improved security controls
- Supports existing business systems and applications
- Shape program management for disruptive innovation, and steer related implementation projects
- Evaluate the impact on business processes and organisation, with focus on disruptive innovation, and debrief with C-level stakeholders
- Define appropriate KPIs for the incremental innovation stream, to engagement and innovation culture
7
Responsibilities For Senior Manager IT HCM Resume
- Application Owner for adidas-group innovation hub solution – 3000 users
- Network Administration – Manage DC-based internal network, support corporate network (Switch, Firewall).Troubleshoot VLAN’s, Avaya VOIP Phones. Administer FIC Polycom Video Conference systems
- Ownership and championing of Enterprise ITSM Process Management with a focus on applying these best practices to Sephora’s support/infrastructure environment
- Ensure engineering is in compliance with IT Security policies, Celgene SOP’s, compliance guidance from FDA, SOX and other applicable regulatory authorities
- Understands and anticipates direction of DSS & CPPM business areas and identifies opportunities and makes recommendations to support business’ future state evolution
8
Responsibilities For Senior Manager, IT Gpmo Resume
- Maintains awareness of changes to the site’s business strategy, goals and processes to ensure requirements appropriately reflect the need of the DSS & CPPM business areas
- Responsible for directing Staples’ IT Asset Management (ITAM) program
- Partner with Sourcing, Procurement and Finance teams to ensure ITAM data and information requirements are met by each team’s processes and systems
- Work hands-on with development, QA, designers, business, marketing and Product Eng teams to successfully design, build, and deploy product features
- Supervises others; allocates and monitors work with their functional area of responsibility. Interprets and applies directions originating at a higher level
- Manages stakeholders’ perceptions with all AbbVie BTS services
- Drive a communication plan to educate Staples’ employees on IT Asset Management risks, guidelines, and policies
9
Responsibilities For Senior Manager, IT Asset Management Resume
- Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies
- Own complete end-to-end delivery of our digital fulfillment portals
- Identify technology trends, perform competitive analysis, and assess impact/opportunities
- Under general autonomy, is accountable for global operational application support to include installation, maintenance, and new functionality
- Job role has budgetary accountability and directly impacts application total cost of ownership viability and quality of service
- Serve as key financial Application subject matter expert to Sr. Director Enterprise Applications and Data Services (EADS) for EPICOR internal application deployments to meet business’ growing needs
- Perform daily monitoring and capacity planning for EPICOR applications
- Work closely with database and systems administrators on current production system changes or upgrades
- Upgrade application platform with newer versions when necessary
10
Responsibilities For Senior Manager, IT Enablement Resume
- Tier 2/3 problem support and change control
- Assist with the system recovery from application crashes. Maintain current patches and release enhancements for application server and assess impact on currently running applications
- Liaison to the application vendor for extended problem resolution, license maintenance and support agreements
- Optimize application performance through proactive maintenance
- Develop project plans for large and complex sized projects based upon defined high level features and functions and defined project success criteria
- Estimate resources to support defined project plans and project goals
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