Senior Manager, Transformation Resume Sample

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Ines Goldner
701 Jermain Mountains,  Dallas, TX
+1 (555) 759 4136

Work Experience

Senior Manager, Transformation
10/2016 - PRESENT
New York, NY
  • Building adidas working environment where continuous improvement of the development process is in focus and where everyone’s common goal is to deliver quality with speed
  • Responsible for the collection, analysis, review, documentation and communication of business needs and requirements as well as support the solution design. Identifies, proposes and influences business future state solutions based on analytical findings
  • Coordinates across multiple brands to ensure all business requirements are met, including harmonization and alignment within key stakeholders
  • Acts as a change management champion relative totechnical implementations and business process redesign initiatives, as well as serve as a positive influencer for all Transformational change management initiatives underway
  • Work closely with external consultants, including managing the work plan and budgets for external resources
  • Performs project management role for system and business process implementations (either directly or with PMO support from consultants/and or IT), including deliverable, resource, and timeline management as well as risk mitigation and contingency planning
  • Supports the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology. Responsible for development of metrics, both within the technology and business organizations. Close partnership with the Value Realization Office (VRO) and Listener groups within IT to ensure financial value of initiatives are measured, achieved and realized
Senior Manager Transformation
06/2009 - 06/2016
Dallas, TX
  • Coordinates communication to impacted stakeholders including executive leadership that impacts the scope, budget, risk and resources of the project
  • Provide financial analysis and insights in support of Transformation team for both directly managed initiatives, as well as ad hoc analysis as needed by Transformation leaders
  • Experience working with enterprise service management tools like ServiceNow
  • Define Sutherland’s reputation: Ensure performance and service quality to guarantee customer satisfaction
  • Reebok Global Brand Leadership
  • Global Market Stakeholders
  • Brand Marketing Operations
  • Work with Accenture Interactive Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for digital initiatives and play the role of a trusted adviser
  • Assess the customer’s readiness to mobilise their Cloud project and, eventually, own their Cloud solution
HCM Transformation Senior Manager
09/2004 - 05/2009
New York, NY
  • Enable the customer’s own Cloud Adoption capabilities and provide support to business stakeholders; provide coaching; facilitate workshops and lead Cloud Adoption training sessions
  • Initiate, develop and drive project plans for Brand Reebok Transformation across the organization
  • Manage end-to-end process from initial ideation phase, through completion. Guiding business partners towards achievement of relevant timelines and milestones
  • Partner with the Reebok leadership to drive and manage executive stakeholders across the business. Position, coordinate and align consistent processes and approaches to delivery aligned with Brand Leadership principles. Ensure best practices are shared across regions and headquarter functions
  • Build strong high integrity business relationships with key internal and external stakeholders, challenging upwards as well as downwards the status quo.
  • Design, prepare and facilitate results-oriented alignment meetings against key milestones of Brand Reebok Change plans
  • Collaborate closely with Finance to deliver against the identified value capturedfinancial plan for Reebok


Strayer University - Chesterfield Campus
1999 - 2003
Bachelor's Degree in Business

Professional Skills

  • Excellent verbal and written communications and presentation skills; Excellent PC Skills including Microsoft Office suite, Internet and Outlook
  • Have excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
  • Spanish language capability mandatory. Excellent communication skills in English and Spanish
  • Strong analytic, problem solving, planning & implementation skills
  • Proven track experience in e-banking, digital transformation, marketing, contact center, and distribution channel projects
  • Proven experience using practical change management approaches and tools for large-scale projects
  • Experience selling and delivering multi-functional transformation programs to c-suite and business unit leaders and translating the resulting recommendations

How to write Senior Manager, Transformation Resume

Senior Manager, Transformation role is responsible for insurance, retail, finance, credit, training, planning, reporting, design, digital, modeling.
To write great resume for senior manager, transformation job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Manager, Transformation Resume

The section contact information is important in your senior manager, transformation resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Manager, Transformation Resume

The section work experience is an essential part of your senior manager, transformation resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager, transformation responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager, transformation position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Manager, Transformation resume experience can include:

  • Keep main stakeholders informedEnable fact-based decision-making, about project execution throughcreating transparency through the creation of regular status and project KPI reporting
  • Strong customer service focus, including excellent listening skills and clear understanding of expectations and conditions of satisfaction of stakeholders
  • Demonstrates mature EQ aptitude and influencing skillset
  • Excellent communication skills, both verbal and written. Concise when required, detailed when necessary and knowledgeable of need to switch between the two
  • Demonstrated ability to build, nurture and manage effective cross-functional relationships
  • Experience collaborating and interacting with leaders at multiple levels in varying businesses and geographies

Education on a Senior Manager, Transformation Resume

Make sure to make education a priority on your senior manager, transformation resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager, transformation experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Manager, Transformation Resume

When listing skills on your senior manager, transformation resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior manager, transformation skills:

  • Experience in Fraud an asset
  • Experience in Financial Services Sector
  • Driven; enjoys a challenge, proven ability to adapt and remove obstacles to achieve results, determined and optimistic.}
  • Identify technology solutions which could differentiate our services and improve our efficiency and effectiveness
  • Partnering with the sponsors to drive operational efficiency
  • Supporting Delivery Teams to ensure projects are delivered within agreed timescales, budget and project objectives

List of Typical Experience For a Senior Manager, Transformation Resume


Experience For Senior Manager Transformation Resume

  • Proven ability to be an agile learner to deliver value, leadership and drive business outcomes quickly
  • Demonstrable financial acumen, including understanding of ROI modeling and VRO principles
  • Thrives working in a dynamic environment that is challenging as well as rewarding
  • Drive results at all levels, regardless of reporting structures or geography
  • Demonstrated analytical and strategic thinking skills, as well as proficiency with a variety of applications and technology (excel, access, micro strategy BI tools)
  • Embraces ascena’s core mission and leadership values and is committed to working to support the culture of ascena

List of Typical Skills For a Senior Manager, Transformation Resume


Skills For Senior Manager Transformation Resume

  • Proven track records in delivering complex projects/initiative across various business area
  • Build strong high integrity business relationships with key internal and external stakeholders, challenging upwards as well as downwards the status quo
  • Enable fact-based decision-making, about project execution through creating transparency through the creation of regular status and project KPI reporting
  • Have ability to identify specific project requirements and deliverables; providing input to budget; and managing project performance
  • Digitally savvy; curious and passionate about consulting, understands its impact on business and society
  • Participate in project meetings; embedding the execution principles and change practices
  • Apply system thinking as one of the execution principles
  • Expert in Strategic Road mapping, portfolio performance, benefit realization and Transformation portfolio management

Skills For Digital Transformation Senior Manager Resume

  • Be reliable in following through with commitments and responsibilities
  • Have deep understanding of employee data or call center based metrics and processes
  • Passionate about embracing new idea and technology
  • Constructive challenge to the sponsors/project teams where the sponsor could see value in the engagement
  • Establish clear KPI’s and measurements with the operational sponsors for the strategic initiatives
  • Understand the root cause of deviation of plans on the outcomes of the initiatives; work with the project teams to determine the remedial plans
  • Develop business units’ maturity in agile adoption
  • Lead the development of strategies which leverage scale to realize operational / financial synergies across the 4 business segments (TD Insurance, TD Wealth, TDCT and TD America’s most convenient bank) supported by the Phone Channel

Skills For HCM Transformation Senior Manager Resume

  • Experience leading project and/or change teams (direct, remote, matrix, virtual)
  • Previous Analytical experience is a asset
  • Previous Contact Centre background is a asset
  • Collaborate and partner closely with cross-functional leaders to ensure successful implementation of commercial strategy in the field
  • Drive change management activities of the omnichannel transformation program in close collaboration with the project team, business stakeholders and markets. Responsible to provide support activities to the omnichannel program, focussing on learning & development activities, documentation and communication

Skills For Senior Organization Transformation & Change Manager Resume

  • Drive the implementation of an integrated Change Management program to ensure consistency, alignment, and effective service delivery across the overall change effort
  • Design, develop and implement training and support tools required to equip and prepare individuals to manage new or changed tasks and manage the transition in close collaboration with training teams
  • Identify priority actions and activities in understanding change impacts, risk areas and overall engagement of various stakeholder groups to ensure all project expectations are delivered
  • Support FCC leadership in managing and leading change in the region through deployment of priority programs
  • Change management experience, in particular conducting end-user trainings and creating documentation

Skills For Senior Manager, Beverages Transformation Resume

  • Ten+ years’ experience in consulting and/or start- ups and/or digital agency environment
  • At least ten years’ experience in learning and enterprise change/transformation
  • Help develop and implement long and short term plans for the Country in accordance with the GCD FCC strategy
  • Support coordination regional change programs
  • Ensure close working with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programs
  • Industry expertise in Auto or Consumer Good (CPG)
  • Experience in agile/SCRUM execution

Skills For Senior Manager Hub Transformation Readiness Resume

  • Ensure global programs have sufficient support / resource from a regional perspective
  • Six Sigma and PMP designation preferable or commensurate processes experience.3+ years of management experience preferably in Credit Cards, Deposits and/or Payment related business lines or card platform operations
  • Subject Matter Expert in Credit & Debit Cards, knowledge of Visa, MC, FDR platforms, TSYS & ATH
  • Domain knowledge within Operations/Technology/ Strategy within the Insurance business would be critical for the role to able to add value and partner with the business sponsors
  • Understanding of Insurance Operations
  • The role has no direct reports

Skills For Senior Manager Omnichannel Transformation Resume

  • Manage key stakeholders relationships at Senior Leadership level
  • Lead workshops (with or on behalf of Project/Programme Managers) to support the Project/Programme to deliver to Time, Cost and Quality by providing expert advice with regards to the best way to achieve the Project/ Programme objectives
  • Partner with external vendor teams to deliver and execute work
  • Travel involved, minimal overall (3-4x per year)
  • Be able to work in MS Office applications
  • Be highly organized and able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

Skills For Eedigitalization Transformation Senior Manager Resume

  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner with team / stakeholders as well as operational and IT managers
  • Digital experience covering one or more of: digital commerce, digital strategy, digital marketing, content services, mobile applications, digital analytics
  • Business development and sales experience in the communications, media and tech sectors
  • Strategic OD and/or HRBP experience
  • Comfortable communicating with all levels of the organization

Skills For Senior Manager RC Transformation Resume

  • Act as a key agent between project team, business users, technical teams and business owners to drive transformational changes across the organization
  • Be Center of Excellence (COE) to provide suggestions, training, and facilitate discussions in terms of process automation, agile methodology, digitalization as well as embracing new technology
  • Review current business models & processes, and propose initiatives that utilizes technology to drive improvements/innovations that are aligned with the shared visions across the organization
  • Conduct business change requirement analysis and documentation, including but not limited to validations of business / technical needs, as well as impact analysis
  • Propose / facilitate end-to-end business and technical solution design
  • Plan, Drive and Manage End-to-End delivery of initiatives/projects

Skills For Senior Manager, SES Transformation Resume

  • Desired business or relevant tertiary qualifications with more than 8 years’ hands-on experience in business operation, changes or projects management/delivery, business analysis or transformations preferably in insurance/financial industry
  • Work independently in pressured & dynamic environment
  • Energetic with “can-do” attitude
  • Collaborate closely with Finance to deliver against the identified value captured financial plan for Reebok
  • Keep main stakeholders informed

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