Senior Learning & Development Resume Sample

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Glenna Volkman
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Work Experience


Senior Talent Management Representative Learning & Development
09/2015 - PRESENT
San Francisco, CA
  • Partner with trainees and the trainees’ supervisors to determine training outcomes. Review success and conduct a skill gap analysis
  • Have a passion for customer experience
  • Have a welcoming and open spirit
  • Conduct needs analyses to determine extent to which current program offerings meet business needs; curate learning offerings to be customized based on new organizing principles for the agency, and specific to address skill gaps
  • Lead the design and implementation of new leadership and professional development programs for Weber Shandwick. In addition, provide performance measures to gauge program effectiveness
  • Conduct ongoing benchmarking against external best practices, including new technologies to ensure programs are cutting-edge and effective; ensure we invest in long-term capability building across to scale our learning and development efforts across the agency. Manage vendor relationships as required
  • Design and deploy training programs and new learning solutions using various platforms (i.e., instructor-led, e-learning)
  • Develop global leadership and manager development curriculum standards
  • Work closely with the HR business partners and business leaders to understand goals and needs, gain buy-in on proposed initiatives, and drive results with respect to new and ongoing talent and learning initiatives
Learning & Development Senior Analyst
01/2011 - 05/2015
Chicago, IL
  • Share input on key talent issues such as engagement, succession planning, and retention
  • Focus on rebooting global onboarding program
  • Relentlessly track and measure results
  • Provide thought leadership to support the organization’s goals; conduct needs assessments and translate frameworks, models, subject-matter expertise,
  • Work with talent partners to define global ‘core’ and ‘non-core’. Deliver core with quality and support incorporate market initiatives where advantageous
  • Experience building and managing a best practice global training function
  • Has relentlessly high standards; leads with courage
Senior Consultant, Learning & Development
10/2003 - 10/2010
Houston, TX
  • Deliver products, data, and leadership training
  • Use adult learning training methodology, appropriate media, and trainer materials to deliver effective learning discussions, lectures, and online courses
  • Identify alternate solutions for learning when delivery challenges arise, including; materials, content, room set-up
  • Establish and maintain expertise in training curriculum
  • Partner with the business to understand and support their training needs
  • Evaluate the effectiveness of training through class feedback and follow-up surveys and communicate results with leadership
  • Lead, prepare, attend, and complete train-the- trainer certifications
  • Supports visiting and site facilitator’s/SME’s in training delivery
  • Strong interpersonal skills with the ability to communicate with all levels of personnel, and to execute tasks independently

Education


Auburn University
1999 - 2003
Bachelor's Degree in Related Major

Professional Skills


  • Communication Skills: Great listener and excellent communication skills, including outstanding facilitation and presentation skills
  • Excellent communication skills with the ability to build strong relationships with clients, program participants, and team members
  • Management experience and strong team leadership and development skills
  • Strong facilitation and presentation skills with an emphasis on reading an audience, demonstrating presence and maintaining engagement
  • Strong with presentation skills and able to facilitate the sessions
  • Outstanding oral presentation/facilitation skills
  • Relevant training or learning and development experience or equivalent combination of education and work experience

How to write Senior Learning & Development Resume

Senior Learning & Development role is responsible for design, facilitation, interpersonal, training, credit, development, leadership, reporting, research, insurance.
To write great resume for senior learning & development job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Learning & Development Resume

The section contact information is important in your senior learning & development resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Learning & Development Resume

The section work experience is an essential part of your senior learning & development resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior learning & development responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior learning & development position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Learning & Development resume experience can include:

  • Strong consulting, conflict management, and negotiation skills
  • Coaches less experienced Leader-Teachers to improve their facilitation skills
  • Able to effectively tell the story when presenting recommendations to senior audiences
  • An excellent communicator, convincing and strong personality
  • Work effectively in a fast-paced, customer-focused environment
  • Robust interpersonal skills in both client interactions and team interactions

Education on a Senior Learning & Development Resume

Make sure to make education a priority on your senior learning & development resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior learning & development experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Learning & Development Resume

When listing skills on your senior learning & development resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior learning & development skills:

  • Exceptional interpersonal skills and ability to effectively interface with all levels of the organization
  • Possess solid training/delivery skills
  • Possess solid curriculum design skills
  • Experience facilitating to all levels of employees, including those in an organizationally more senior position with proven success
  • Communicate effectively (both verbal and written) and provide professional customer service
  • Management experience or Account Management experience

List of Typical Experience For a Senior Learning & Development Resume

1

Experience For Learning & Development Senior Analyst Resume

  • Experience with the design, development, and implementation of a corporate leadership development strategy and related service offerings and curricula
  • Experience with program management and senior-level facilitation
  • Work independently with minimal supervision while contributing to overall team success
  • Keeps knowledge up to date on changes in Bank and training department policies, procedures and products within the Bank
  • Instruct core and advanced workshops for Bank employees to enhance employee knowledge and skills in one or more subject areas such as: credit and compliance; leadership and communications; operations; PC applications; products, sales, and relationship management skills; service skills
  • Becomes a subject matter expert in a complex instructional area
2

Experience For Senior Talent Management Representative Learning & Development Resume

  • Serves as a master trainer to certify other instructors in that area
  • Also works with vendor and/or area manager to provide specific input for course material updates and re-design
  • Develops knowledge and skills to continuously enhance training facilitation and curriculum design skills, and learns to instruct workshops in additional areas of specialization by observing and co-facilitating internal workshops and by attending internal and external workshops
  • Utilizes Lotus Notes for internal communications
  • Identify, evaluate, and manage a network of best-in-class content development & delivery providers across APAC and EMEA and globally in partnership with US L&D
  • Build partnerships and serve as ongoing relationship manager for all APAC-sponsored programs. Lead or contribute to design & customization of classroom & virtual content
3

Experience For Senior Learning & Organizational Development Manager Resume

  • Responsible for global learning approach and curriculum for targeted population (in partnership with all global BDU leads)
  • Responsible for implementation of the global curriculum for North America, including responsibility for communications to target audience (to drive awareness, enrollment, etc.)
  • Work closely with the North America Associate Service Center (NAASC) to run the daily operations of their courses (e.g., annual calendar development, class scheduling, leader-teachers, class enrollment, metrics, SOW creation, etc.)
  • Monitors and synthesizes data to evaluate training effectiveness; identifies gaps and makes recommendations for improvements
  • Experience in Management Training
4

Experience For Senior Consultant, Learning & Development Resume

  • Curriculum management/oversight experience
  • Leads classroom training for sessions typically up to 25 people and/or facilitates synchronous web-based delivery of training
  • Partners with business leaders and broader HR organization to identify training needs
  • Collaborates with internal and external resources to create or source learning materials and/or solutions
  • Advanced knowledge of adult learning theories
  • Analyzes target audience and learner environments to identify appropriate instructional strategies
5

Experience For Senior Learning & Development Instructor Resume

  • Utilizes instructional design methodologies to create complex, high-quality, and innovative instructional materials
  • Participates in or leads projects for BDU or for the Talent & Culture COE
  • Maintains administrative records

List of Typical Skills For a Senior Learning & Development Resume

1

Skills For Learning & Development Senior Analyst Resume

  • Training impact measurement experience beyond level one evaluation
  • Lead the execution of learning evaluation strategy and measurement of effectiveness of learning interventions through data gathering and reporting
  • Build effective working relationships with a diverse ‘customer’ base, including Senior Leaders, HR Business Partners, etc
  • Strong understanding of learning paths and curricula creation for a variety of technical roles and associated proficiency levels
  • Experience working in a fast-paced, highly matrixed, service-driven organization
2

Skills For Senior Talent Management Representative Learning & Development Resume

  • Experience advising around issues related to organizational design/organizational structure
  • Build strong relationships across all levels of the organization
  • Solid judgment and emotional intelligence
  • Training impact evaluation expertise; can translate solutions into measurable business impact
  • Mentor and coach other instructors by observing, providing feedback, co-facilitating, providing work directions, and reviewing results with supervisor
  • Work involves sitting, occasional walking and lifting up to 10 pounds
  • Design and develop learning content for a variety of mediums, including eLearning modules (in small consumable sections) for LMS upload
  • Designs and delivers e-learning, virtual learning, and instructor-led events using a variety of software, tools, and equipment
  • Manage relationships with third party vendors delivering training
3

Skills For Senior Learning & Organizational Development Manager Resume

  • Working in the wealth management or related industry, preferably with background in investments, banking, fiduciary and/or sales
  • Knowledge of diversity and inclusion principles, including unconscious bias and inclusive leadership
  • Comfortable with a high level of autonomy; knows when to bring in partners and ask for help
  • Delivery a variety of output including online courses, pre and post assessments, edited videos, pod casts, and infographics
  • Attention to detail, accuracy, and precision
4

Skills For Senior Consultant, Learning & Development Resume

  • Work successfully in a remote/virtual team environment
  • Office environment with the ability to work remotely as needed
  • Handle confidential, complex information and provide subject matter expertise
  • Clearly consult with a variety of stakeholders to drive key L&D deliverables in a timely and agile fashion
  • Demonstrate strong Instructional Design skills with a variety of design tools (Adobe Creative Cloud, Articulate Storyline), including knowledge of HTML output (vs. Flash)
  • Subject matter knowledge with information security, cyber-security, and risk management; 2-3 years' experience supporting L&D needs IT technical skill development
  • Project Management: Exceptional program management and project management skills
  • Certified to instruct in all core and advanced workshops in subject area of specialization or at least 5 years experience in instructing comparable workshops
  • Current expertise or strong interest in learning live webinar/virtual classroom training delivery
5

Skills For Senior Learning & Development Instructor Resume

  • Comfortable working in a fast-paced environment with shifting priorities
  • Knowledge of and experience with a variety of leading-edge training methodologies and tools
  • Experience collaborating with and delivering to a regional or global audience
  • Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors
  • Technical systems training experience required
  • Extensive training calendar management experience
6

Skills For Senior HR / Learning & Development Generalist Resume

  • Able to influence in situations without formal authority and push back when appropriate to balance requests with available resources and priorities
  • Experience in Project Management
  • Completion of a coaching program accredited by the International Coaching Federation
  • High proficiency with Microsoft Office Suite, media and technology
  • Willingness to travel up to 75% of the time and flexibility to work evenings and weekends
  • Excellent communication skills to present technical and complex concepts. Ability to effectively present information and respond to questions from groups of managers and employees
  • Excellent interpersonal communication and relationship development skills. Ability to operate VCR, television with remote control, calculator, LCD projector, and overhead projector
7

Skills For Learning & Development Senior Consultant Resume

  • Proficiency in analyzing learning development data to gain insight into business impact
  • Expertise in instructor-led classroom training delivery
  • Seasoned professional who has been successful leading initiatives through influence and collaboration
  • Raise issues promptly
  • Service Orientation: Work closely with internal clients to fully understand their business issues and determine solutions to help the business units; identify learning gaps and solve existing issues and anticipate future gaps
  • Adaptability: Effectively navigate toward results in a complex organization structure, taking into account the business’s readiness for change and development
8

Skills For Senior Consultant, HR Learning & Development Resume

  • Exhibit a customer centric mindset to deliver best in class experience to our internal customers
  • Project leadership experience and knowledge of project management methodology
  • Actively communicate and work collaboratively with leaders across the organization and Human Resources team members to respond creatively to a rapidly
  • Previous work within a Client Service focused industry or organization
  • Certified to instruct in all core and advanced workshops in subject area of specialization or at least 5 years’ experience in instructing comparable workshops
9

Skills For Learning & Development Senior Trainer Resume

  • Lead the application of the new Global Learning & Development (GL&D) governance framework within site including adherence to GL&D quality standards and operating to agreed governance processes and ways of working
  • A healthy blend of educational (theory) and work (practice) experience with demonstrated ability to gain credibility for training initiatives among employees who provide services to high net worth individuals and families
  • Train-the-trainer and/or coaching experience
  • Advises, contributes ideas, and participates in decisions regarding department operations including development of policies
  • Provide training support and consultation across EMEA to assist in capturing needs and overall plan development
  • Coaches and mentors Learning and Development Specialists and Officers, as well as others who design and deliver content and programs
  • Facilitates a variety of learning and development events and programs
10

Skills For Senior Software Development Engineer Machine Learning for new Video Services Resume

  • Participates in staff meetings and contributes to professional development in the department by sharing knowledge
  • Prepares activity reports using Word
  • Full responsibility for vendor and content management, annual calendar planning and processes/logistics across APAC
  • Displays professionalism through sound judgment, initiative, flexibility, and attention to detail
  • Leadership role within the wider HR team/function – Be a proactive partner and collaborator with other HR teams/stakeholders such as COE’s, Partner closely with the Talent COE to ensure corporate programs are implemented in the business and provide feedback to them on the needs of the business
  • Experience with program evaluation, including learning and development best practices
  • Supports and demonstrates VZW Core Values and support of VZW culture.

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