Senior Director Operations Resume Sample

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Rupert Bechtelar
928 Jacobi Drive,  Detroit, MI
+1 (555) 711 6212

Work Experience

Senior Director, Operations
02/2016 - PRESENT
San Francisco, CA
  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Leads performance review calls for operations with PI peers across the organization
  • Collaborates with division and corporate groups to ensure consistency in approach and execution of operations performance improvement strategies across the company
  • Facilitates Rapid Design Sessions to identify performance opportunities and process improvements, including identification of best demonstrated practices
  • Experience and/or skills in consulting, hospital operations management, health care financial management, strategic planning and relationship management desired
  • Provide a great Customer Experience for internal and external customer site visits
Senior Director Operations
11/2010 - 10/2015
Philadelphia, PA
  • Establish and sustain appropriate site communications forums
  • Ensure that appropriate site employee engagement activities are in place
  • Strong and effective contribution to the Ireland campus performance and strategic direction
  • Strong analytical capability and experience; strong business acumen with proven record of success in highly decentralized, matrix management environment
  • Provide management and technical consultation to employees, contractors, and consultants across all FDBU facilities in the support of engineering, utilities, maintenance, CAPEX, and facilities related projects, contracts and ongoing operations
  • Plan annual engineering/facilities budget Manage multiple concurrent capital projects
  • Oversee the planning and implementation of facilities and equipment qualification and validation plans
  • Overall responsible for all aspects of planning and executing projects, while taking GMP Regulatory Compliance and EH&S expectations into consideration
  • Oversees the development of capital improvement plans
Senior Director, Operations BSA & EMC
02/2004 - 05/2010
Houston, TX
  • Oversees the development and implantation of all facility improvement and preventive maintenance plans
  • Oversees the development and implementation of facility security plans and processes
  • Oversees the development and implementation of Metrology processes and practices to ensure essential functions (e.g. calibration, first article inspection, specialized measuring equipment programming, etc.) are executed to meet business and regulatory requirements
  • Direct cross-functional teams to meet manufacturing needs
  • Manage scope to maintain schedule and budget requirements
  • Works independently and within teams to uncover and resolve issues associated with the ongoing operations
  • Participates in development and commercialization of new technologies


Keiser University - Kendall Campus
1999 - 2003
Engineer's Degree in Business Administration

Professional Skills

  • Excellent administrative skills, well-developed management skills, principles and people skills
  • Skills and experience in building and leading teams, developing skills in others, fostering collaboration and building consensus across the Company
  • Strong project management skills; the ability to prioritize multiple tasks and initiatives; and skill in identifying, analyzing and resolving problems
  • Strong analytical skills including the ability to effectively use data in problem solving and to evaluate process changes and impacts
  • Sales Orientation– strong listening skills and the ability to translate customer needs into tailored solutions; demonstrated passion for growing our business
  • Experience in increasingly responsible management positions where excellent performance and employee management skills have been emphasized
  • Strong leadership, marketing, planning, execution, presentation, communication (verbal, written and interpersonal) and multi-tasking skills

How to write Senior Director Operations Resume

Senior Director Operations role is responsible for leadership, interpersonal, business, building, english, analytical, design, manufacturing, planning, training.
To write great resume for senior director operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Director Operations Resume

The section contact information is important in your senior director operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Director Operations Resume

The section work experience is an essential part of your senior director operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior director operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior director operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Director Operations resume experience can include:

  • Strong analytical and problem solving skills and experience applying these skills to resolve technical problems on complex bio-technology equipment.​
  • Manage the operations to most effectively meet both financial targets and customer experience goals
  • Previous experience operating a forklift, experience with security systems, and knowledge of MS Office required
  • Work quickly and effectively independently
  • Identify, and effectively engage with the various stakeholder groups to ensure they buy-in to the reasons for the change
  • Effectively communicate benefits of successful implementation and details of change via a comprehensive program of activities

Education on a Senior Director Operations Resume

Make sure to make education a priority on your senior director operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior director operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Director Operations Resume

When listing skills on your senior director operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior director operations skills:

  • Well-developed interpersonal skills as well as excellent oral/written communication skills
  • Demonstrated solid budget forecasting and risk management skills
  • Excellent statistical and data mining skills with a strong background in SPC control methods
  • Overall be seen as a champion within the organization, possessing strong cross-functional collaboration and influencing skills
  • Experience in developing and driving a site validation program for both equipment and process validations
  • Excellent coordination, organization and multi-tasking skills

List of Typical Experience For a Senior Director Operations Resume


Experience For Senior Director, Operations Resume

  • Team Building through effective interpersonal skills
  • Strong cross functional teamwork, collaboration, interpersonal, written and business skills
  • Strong business acumen, organizational awareness and change management skills
  • Strong operational/project/program management experience
  • Exceptional project leadership and business acumen skills
  • Strong leadership presence with the ability to prioritize and communicate clearly across all levels of the organization (without formal authority)

Experience For Senior Director, Operations West Resume

  • Function effectively in a multi-cultural, multi-Geographic environment: Willing to travel between Singapore, Japan, US
  • Demonstrated experience in change management and leadership
  • Understand and respond effectively to activity interdependencies to ensure that they do not negatively affect the delivery of service to customers
  • Planning and executing the redesign or reconfiguration of local operations to optimize service delivery and cost-effectiveness
  • Technology or product development experience or managing in a consulting environment
  • Experience in computerized instrumentation, micro-processor controlled operations, and micro measurement equipment
  • Maintains good community relations with adjacent neighbours whether business, industrial, service providers, academic or households
  • Develops good relations with local and national government authorities
  • Responsible for effective safety and sanitation programs

Experience For Senior Director, Operations BSA & EMC Resume

  • Establish and maintain effective communication avenues with all KEHE departments
  • Develop and maintain effective cost control procedures
  • Develop and maintain effective productivity procedures. Maximize facility productivity and utilization
  • Maintain effective stock rotation
  • Experience defining, documenting, and improving processes and managing related projects
  • Manufacturing Leadership Experience
  • Strong track record of developing others

Experience For Senior Director Operations B Resume

  • Demonstrated bias for action with strengths in problem solving an issue-resolution
  • Demonstrated willingness to have difficult conversations regarding budget, resources and timeline
  • Validate Division leadership use of data, such as monitoring, review and analysis tools; confirm timely execution of identified opportunities for improvement
  • Determines and recommends the most appropriate response to identified problems, issues and defects by assessing impact and prioritization
  • Proven track record in delivering tangible business improvements
  • Strong audit, analytical and quantitative ability

Experience For Senior Director, Operations Engineering Resume

  • Operations oriented Lean Expert with 15+ years experience in lean and Operations
  • Aligns lean/CI initiatives and project objectives to business strategy and prioritizes projects accordingly within the Service Delivery organisation
  • Lead cross-functional teams to identify improvement opportunities and works with leadership to prioritize & plan initiatives
  • Operations experience in Media Measurement, TV or Cable desired
  • Experience as Director of Operations or similar role
  • Experience with search, social, digital and content marketing

Experience For Senior Director, Operations Performance Resume

  • Develop and establish strong operating mechanisms to ensure business objectives are met
  • Executes strategies and directions for hotel operations, evaluating efforts to ensure the effectiveness and efficiency of the organization
  • Improve performance, productivity, efficiency and profitability through the implementation of effective methods and strategies
  • Reporting and Analytics: Create, formalize and manage reporting process for PSC
  • Providing strategies to delivery long-term and short-term goals for the site, such that the strategic plans of the company are met.

Experience For Senior Director, Operations Optimization Resume

  • Training Needs Analysis and engagement with appropriate subject matter experts to deliver content as appropriate
  • Manages the resource hiring approval process, contracting oversight, sharing resources across the region, tracking staff billability, and capacity planning
  • Responsible for providing management oversight to Supply Chain Management, Material Planning/Control and Manufacturing
  • Accountable for actively managing operating and capital costs while achieving specified service targets
  • Ensure alignment of Patheon Biologics’ quality, manufacturing and testing strategies to deliver a GMP compliant product of appropriate quality
  • Develop new business by actively supporting the on-boarding of new clients to the network

Experience For Senior Director Operations Improvement Resume

  • Participate and lead capital projects planning: defining strategic plans for facility
  • Responsible for preparing and presenting Operational scorecard and high level presentations to senior leadership and corporate executives
  • Implement and lead best-in-class business processes including manufacturing systems optimization, supply chain development and quality improvements
  • Responsible for supporting each site in identifying opportunities to leverage technology to increase efficiency and quality
  • Responsible for preparation and facilitation of regional management meetings including issue/risk tracking and follow up
  • Assist Regional VP in developing and directing large complex projects and operations that align with strategic business direction
  • Responsible for providing both strategic direction as well as day-to-day management of Field Operations including all technical aspects of field programs
  • Oversight with large scale construction projects managing contractor performance and capacity planning
  • Manage on-boarding to shared service operational functions (e.g., ticketing integration w/ Production Support, creation and distribution of reports, etc.)

Experience For Senior Director, Operations Informatics Resume

  • Research and advise Jabil of trends in technology, upcoming market demands, supply chain availability, and future goals for Corporate manufacturing
  • Desire to work in a fast paced, state of the art, alternately research and customized manufacturing facility
  • Ensure capacity planning is in place for current and future states
  • Oversee and execute all inventory control procedures ensuring maximum safeguard of the company’s physical inventory
  • Responsible for monitoring Sales Forecasts to ensure production rates are set at optimal level
  • Lead and support Production Readiness and ramp up assessments by external customers including aircraft Original Equipment Manufacturers (OEMs)
  • Identify, lead, and implement process improvement initiatives, based on lean manufacturing principles, to improve efficiency, performance and productivity

Experience For Senior Director, Operations Churchill Downs Resume

  • Accountable for high quality execution of Production & Fulfillment Operations including Payments, Statements, Print Production, Mail, & Regulatory Operations
  • Assists company officers and senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives
  • Proficient in MS Office products (Word, Excel, Outlook, PowerPoint, Project)
  • Able to set up departmental budgets, estimate and track department expenditures, establish cost tracking systems to forecast and track extra-departmental expenses
  • Experience in an FDA regulated facility and equipment maintenance to include clean utilities, such as pure water systems, upstream and/ or downstream equipment
  • Strong leadership abilities, able to set forth a vision of excellence and reliability in manufacturing and engineering operations; and ability to communicate that vision to all levels of the organization
  • Knowledge of engineering principles, practices, theories and technologies related to equipment controls, mechanical or electrical/electronic systems and processes
  • Skill in use of word processing software, spreadsheet software, and other systems as required

List of Typical Skills For a Senior Director Operations Resume


Skills For Senior Director, Operations Resume

  • Proven, strong leadership and strategic thinking skills
  • Demonstrated management skills, including budget management, associate recruitment and development, and continuous improvement
  • Strong decision making skills and judgment, willingness to take ownership and ability to drive initiatives to conclusion
  • Strong people management and coaching/motivation skills
  • Good communication skills, easy to approach, inspiring

Skills For Senior Director, Operations West Resume

  • Process management mindset with strong analytical skills
  • Excellent grammar, verbal, and writing skills
  • Demonstrated organizational management skills in a highly complex, fast growing environment,
  • Proven organizational leader with experience leading large cross functional teams and a history of implementing transformational change and driving results
  • Demonstrated experience in leading and managing Directors and largescale field marketing teams
  • Communicate with all levels of management and external groups, both orally and in writing, including presentation skills
  • Prior experience with Human Capital management (interviewing, hiring, performance management)

Skills For Senior Director, Operations BSA & EMC Resume

  • Establishes appropriate training as well as development/mentoring programs required to effectively deliver service levels
  • Prior experience in implementing lean manufacturing principles
  • A demonstrated track record of managing change with proven results in the achievement of goals (financial and performance)
  • Oversee the execution of the training program and personnel to ensure technical and soft skills of the call center representatives are up to date
  • Sound planning, execution, and project management skills
  • Highly developed interpersonal, presentation, and communications skills (written and oral)

Skills For Senior Director Operations B Resume

  • Proven track record of developing strong operations team in a multi-site global operation
  • Proven experience interfacing with senior/executive leaders
  • Effectively adapt to and apply rapidly changing technology to business needs
  • Demonstrated experience as a change agent with ability to influence and communicate at all levels in the organization
  • Strong Owner relations experience
  • Speak effectively before groups of employees and management personnel
  • Encouraging open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service

Skills For Senior Director, Operations Engineering Resume

  • Ensuring teams are skilled, trained and developed to enable them to deliver high quality service and support
  • Valuing Diversity/Cultural Effectiveness
  • Manufacturing experience in a bio-pharm environment
  • Strong operational knowledge including planning, fabrication, assembly, testing and packaging required
  • Experience in attracting, retaining and developing others through personalized development plans with a track record of developing future leaders
  • Change Leadership experience with entoring, aching and eaching
  • Proven track record solving complex issues, driving risk assessments, root cause evaluations and red to green action planning
  • Analytical mindset; experience developing financial models, leading analysis & explaining options and implications

Skills For Senior Director, Operations Performance Resume

  • Experience with long form editing and providing workflow models to share EDL’s and content for editing flexibility from remote locations
  • Demonstrated ability to engage and create a motivating team-oriented environment through mentoring and modeling desired leadership behaviors
  • Evidence of forward-thinking, problem solving, multi-tasking, detailoriented, analytical behaviors required
  • High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Good reasoning abilities and sound judgment
  • Experience with managing projects following a quality control program

Skills For Senior Director, Operations Optimization Resume

  • Experience developing and successfully implementing organizational strategy / vision
  • Experience managing high-performing and multi-disciplinary teams
  • Experience of managing biomanufacturing operations in a highly regulated environment
  • Experience of operating multi-product biomanufacturing facilities to produce clinical and commercial APIs
  • Solid understanding of work-measurement and manufacturing standards
  • Deep knowledge of existing markets, aligned teams with strong focus on driving the next product release for well-established installed base of customers
  • Experience working in Electronics Manufacturing in an FAA regulated environment
  • Prioritize and manage several projects with demanding workloads
  • Experience in consumer credit, consumer lending and/or customer service

Skills For Senior Director Operations Improvement Resume

  • Demonstrate understanding of financial impacts of decisions
  • Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
  • Demonstrated performance implementing continuous improvement initiatives
  • Experience leading in a matrix environment on a fast paced team
  • Excellent knowledge of the Biopharmaceutical manufacturing processes
  • Experience in (bio)pharmaceutical manufacturing
  • Over 5 years and up to and including 10 years of experience
  • Experience working in Chennai
  • Experience of leading teams

Skills For Senior Director, Operations Informatics Resume

  • Experience in either of the following
  • Self-starter with experience driving toward team-based organizational structure and culture required
  • Experience in distribution, supply chain, demand planning, logistics or warehouse and management in a complex distribution center environment
  • Demonstrate in-depth understanding of CA's sales and business roles and, their interactions and dependencies
  • Demonstrate working knowledge of CA's regulatory requirements, financial controls and operational controls
  • Demonstrate working knowledge and adherence CA's Code of Ethics and compliance requirements
  • Provide enthusiastic leadership for strong work ethic when interacting with PerkinElmer employees and business partners
  • Meaningful experience with sales and marketing groups with revenues in excess of $100 million

Skills For Senior Director, Operations Churchill Downs Resume

  • Experience with high tech biotechnology related manufacturing helpful
  • Proactive and entrepreneurial style and strong ability to work without direct day-to-day management
  • Strong analytical capabilities; need to see the 'big picture'
  • Prepare service agreements, contracts and request for proposals for the solicitation and procurement or goods and services
  • Extensive experience representing the Operations organization with large multi-national global customers

List of Typical Responsibilities For a Senior Director Operations Resume


Responsibilities For Senior Director, Operations Resume

  • Demonstrated experience building strong business relationships with internal and external partners to achieve common business goals
  • Prior experience with shareholder and market analysts helpful. Management experience with public company critical
  • Strong presentations development and delivery skills
  • Effective analytical PC skills
  • Excellent communication, executive presentation, and leadership skills with a collaborative approach to problem solving
  • Proven management and partnership skills
  • Excellent in communication skills in Dutch and English (written, verbal)
  • Ensure quality systems are effectively maintained to achieve strong levels of GMP/ISO/FDA/OSHA compliance
  • Very good written and oral communication and presentation skills

Responsibilities For Senior Director, Operations West Resume

  • Experience in implementing or working with an effective continuous improvement i.e. LEAN, Six Sigma, etc
  • Experience and proven success working with contract manufacturers and Asia based supply base
  • Proven ability to build strong working relationships with the state to address and resolve issues
  • Exceptional communications skills with the ability to translate complex analytical statements into credible and stimulating presentations
  • Excellent ability to lead and direct high performance teams, with good product/ process/ quality/ customer satisfaction knowledge
  • Highly refined oral and written communication skills required
  • Prior experience in wholesale distribution

Responsibilities For Senior Director, Operations BSA & EMC Resume

  • Proven success in prior senior level operations leadership role
  • Drive the PPI business system to continually identify and review priorities, assess effectiveness and implement changes as needed
  • A proven track record of building high performing teams and developing talent
  • Upplier quality experience of successfully partnering and problem solving with suppliers
  • Previous experience leading large-scale employee training initiatives
  • Zero defect manufacturing and automotive certification TS16949 or similar experience required
  • Good working knowledge of Quality Tools – FMEA, 8D & DOE fluency
  • Experienced in Salesforce platforms and associated training programs
  • Lead functional teams to streamline processes to improve the customer experience, enable profitable growth and become more efficient

Responsibilities For Senior Director Operations B Resume

  • In senior leadership position driving business improvement/operational excellence with significant experience in a line role
  • Extensive experience of business process improvement including design, development and implementation in a complex, blue-chip environment
  • Excellent understanding in the development and use of analytical tools, techniques and behaviours
  • Resolve priority, work approach, or interpersonal conflicts
  • Proven ability to establish relationships and understand supplier needs

Responsibilities For Senior Director, Operations Engineering Resume

  • Build strong relationships with senior business leaders in order to align the Operations vision and strategy with our overall business strategy
  • Work with individuals at all levels and within all functions to motivate strong results
  • Work well under pressure. Excellent interpersonal abilities; ability to get along with diverse personalities; tactful, mature, and flexible
  • Establish credibility and be decisive, but be able to recognize and support the organization’s preferences and priorities
  • Demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct
  • Broad experience in the introduction of new technologies and standards
  • Strong ability to influence, persuade and gain buy-in to make decisions on more complex enterprise wide challenges in a matrix organization
  • Media management knowledge and experience designing systems to move content throughout a production facility and ancillary storage systems

Responsibilities For Senior Director, Operations Performance Resume

  • Extensive Operations management experience supporting a 24/7 production environment
  • Create our next generation supply chain systems, working with our engineers to prioritize the most impactful improvements
  • Experience with vendor and service management
  • Strong leadership and motivational abilities
  • Proven ability to plan, organize, schedule, direct, control, and monitor large-scale, multi-functional project activities
  • Experience in a relevant function, other than production
  • Experienced in oversight/management of bio pharm R&D laboratory, cGMP manufacturing environments and capital project management is highly desirable
  • Strong technical back ground
  • Driving ongoing evolution of marketing strategy in partnership with marketing

Responsibilities For Senior Director, Operations Optimization Resume

  • Packaging up and maintaining the Flex offering as it continues to evolve
  • Designing and delivering support and service solutions for Messaging Service customers in line with ITIL and/or industry best practice
  • Working knowledge and understanding of all rules, regulations, policies and procedures with regard to enrollment and billing with the third party payors
  • Ensuring Sales has a deep understanding of the Flex solution
  • Developing and implementing programs to drive operational excellence towards right first time and on-time delivery
  • Instilling a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues
  • Identifying and implementing change within the team to ensure it can take on new service offerings
  • Setting and cascading business objectives and targets to the team

Responsibilities For Senior Director Operations Improvement Resume

  • Managing and developing strategic partnerships with third party suppliers and other internal stakeholders
  • Providing leadership and direction to the service management function ensuring appropriate and robust service management and frameworks are in place
  • Achieving consistent customer satisfaction ratings and responding appropriately to customer feedback on areas for improvement
  • Taking responsibility for customer escalations and acting as a point of escalation both in and out of hours as required
  • Driving a continual service improvement program based on a desire to become a world class Messaging service provider

Responsibilities For Senior Director, Operations Informatics Resume

  • Working familiarity with Lean manufacturing tools and concepts
  • Supporting sales, deployment and account delivery
  • Working knowledge of applicable FAA Regulations, FAA MIDO, and Federal and State OSHA regulations related to manufacturing in the commercial aviation industry
  • Understanding of standard aerospace manufacturing practices, AS9000 /ISO9001 quality requirements
  • Delivering on financial goals; and

Responsibilities For Senior Director, Operations Churchill Downs Resume

  • Understanding of retail field programs with shared and/or dedicated resources and retail sales incentive programs required
  • Working knowledge with LEAN, FMEA, 8D, and 6 Sigma required
  • Ensuring operational procedures and practices are well defined, documented and consistently applied
  • Contributing proactively to new service deployments
  • Working closely with other OpenText departments to ensure new customers are on-boarded with seamless handover / transition into “in-life‟ service
  • Ensuring quality, up-to-date documentation exists for all service arrangements

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