Operations Senior Resume Sample

10 votes
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Dominique Oberbrunner
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Work Experience

Rohq-esc-operations Senior Accounting Lead Analyst
02/2018 - PRESENT
Detroit, MI
  • Promote employee development by establishing performance measures that encourage employees to excel
  • Continually assess personal management skills determining strengths and developing a plan to address areas for growth
  • Review monthly appraisal status reports ensuring staff is held accountable for timely and quality appraisals
  • Assist staff with establishing and attaining career development goals
  • Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility
  • Conduct formal appraisals and performance reviews
  • For staff located within the United States ensure compliance with Equal Employment Opportunity/Affirmative Action (EEO/AA) guidelines
Operations Senior Associate
04/2013 - 01/2018
Houston, TX
  • Comply with individual country employment laws and regulations based on location of staff
  • Understand and support AAP policies and goals
  • Review and recommend suggestions to management when updates to job descriptions are required as responsibilities change
  • Receives assignment of work and processes it in a timely manner, in accordance with departmental policy and procedures
  • Answers telephones, directs calls and takes messages
  • Operates office machines such as photocopiers, facsimile machines, voice mail systems and personal computers
  • Computes, records, and proofreads data and other information such as records or reports
Servicing Business Operations Senior
09/2010 - 12/2012
Detroit, MI
  • Maintains and updates filing, inventory, mailing, and database systems, either manually or using a computer
  • Reviews files, records, and other documents to obtain information to respond to requests
  • Category strategy development and project delivery/execution for all assigned categories
  • ESC support functions including eServices, operations, risk and controls, analytics’ and third party utility (TPU)
  • Produce across a multitude of Reverse Mortgage Support Operations processes which serve to move loans through the default process in accordance with HUD guidelines, maintain account information, and process workout solutions
  • Assist Management with day-to-day processes such as working with other business units to resolve account issues, research account-history/documents and provide summary findings
  • Serve as first point of escalations, resolution and remedies


Southwest Minnesota State University
2005 - 2010
Bachelor's Degree in Finance

Professional Skills

  • Strong Microsoft Excel skills and experience required
  • Strong communication skills both written and verbal across varying audiences
  • Strong Microsoft Office skills including Microsoft Word, PowerPoint, Excel and Outlook
  • Excellent written and verbal communication skills with an ability to collaborate with internal teams and external clients and service providers
  • Influencing and diplomacy skills
  • Proven experience in the banking or investment industry, with a deep knowledge of operational processes/products
  • People skills which include but not limited to talent development, building trust and partnerships

How to write Operations Senior Resume

Operations Senior role is responsible for software, microsoft, database, retail, finance, credit, securities, training, mac, procurement.
To write great resume for operations senior job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Senior Resume

The section contact information is important in your operations senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Senior Resume

The section work experience is an essential part of your operations senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations senior position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operations Senior resume experience can include:

  • Proven track record of working/managing multiple processes
  • Experience in Default Servicing is required
  • Experience as a Support Operations Specialist is required
  • Drive for Execution- Be accountable for strong individual and team performance
  • Solid understanding of rules/regulations and Stifel policies that pertain to the New Accounts department
  • Experience in call center environment

Education on an Operations Senior Resume

Make sure to make education a priority on your operations senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Senior Resume

When listing skills on your operations senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operations senior skills:

  • Team Membership:Shows commitment to team objectives; values each person’s contributions to the team; encourages the participation and involvement of everyone on the team; contributes own fair share of effort to the team’s work
  • Communicate, present effectively and tailor communication to audience (Technology, senior management, Front Office, etc)
  • Proven experience with Disney Ticket Operations in a Vacation Planner/Ticket Seller, Guest Relations, Park Greeter, Auto Plaza or Resort Concierge position
  • Willingness and ability to work effectively on night shifts and at extended work hours
  • Drive for Execution – Focus on results rather than the appearance of results (i.e., be good, not just look good)
  • Comfortable with changing priorities based on business needs

List of Typical Experience For an Operations Senior Resume


Experience For Rohq-esc-operations Senior Accounting Lead Analyst Resume

  • Working knowledge of Microsoft Excel and its functions (V-lookup, pivot-tables, etc..)
  • Assist in reviewing & rebutting internal audit findings
  • Oversee ongoing support of practice management reports, staffing processes
  • Develop an understanding of solution offerings and develop relationships with supporting leadership
  • Support leadership in execution of strategic or tactical imperatives
  • Liaise with internal organizations (human resources, finance, marketing, sales) to develop, implement and maintain efficient and effective support processes in support of leadership imperatives

Experience For Operations Senior Associate Resume

  • Be a resource to CS admins across region, establishing standards and compliant practices (contracts, independence considerations, e.g.) liaising with inter-regional counterparts to share best practices, promoting efficiency and standardization
  • Facilitate definition of project scope and revise as appropriate to meet changing needs and requirements. Manage project objectives, schedule, resources and deliverables
  • Ensure effective response to and resolution of troubled initiatives on an as-needed basis
  • Provide oversight and advocacy for the effective efficient use of internal systems
  • Create and execute project plans
  • Manage program and project risks and issues. Recognize and determine corrective action to ensure projects are delivered on time and within budget and scope
  • Responsibility to coordinate the resolution of commercial issues both, pre and post stakeholder / supplier escalation - keeping senior management informed as deemed necessary

Experience For Securities Operations Senior Resume

  • Build and maintain strong working relationships with internal clients, SME’s (legal, risk, compliance, IT, finance) and global /regional/country ESC colleges and at all times work in a collaborative manner to achieve optimal outcomes for Citi
  • Develop strong relationships with countries, stakeholders and vendors
  • Acts as a liaison between countries and Manila Service Center in terms of where best activities for the following services are best executing
  • Work with countries to bring their procurement requests through the Manila Service Centre and deliver in a timely manner with quality output
  • Assists Manager with allocation of payroll hours by creating associate schedules based on business needs. Submits schedule to Manager for approval
  • Manage the recording of transshipment charges to market locations

Experience For Servicing Business Operations Senior Resume

  • Responsible for uploading transshipment claims into LTTS system
  • Support the realization of the annual cost reduction targets
  • Works as part of a team to deliver procurement functions for APAC countries
  • ESourcing collaborator through supplier engagement; stakeholder management; eSourcing admin; proposal analysis; support contract negotiations and execute process
  • End-to-end eSourcing owner through supplier engagement; stakeholder management; define and execute strategy; eSourcing admin; proposal analysis; Put forward recommendation; contract management
  • Ensure full use of eRFX tools and eSourcing and follow the 8 step sourcing process where possible
  • Coordinate support for audit work
  • Knowledge of Dataflux

List of Typical Skills For an Operations Senior Resume


Skills For Rohq-esc-operations Senior Accounting Lead Analyst Resume

  • Provide evidence of personal achievement in monthly meetings with line management
  • Demonstrate areas of self motivation and proactive events that go beyond expectation
  • Partner Acquisition – converting competitor’s supply by getting their database and conduct necessary calling activities
  • All failed trades to be investigated and escalated to the trading desk when necessary
  • Collate analyze complex and varying data in different formats
  • All transactions and tasks are accurately processed and are within published deadlines
  • All transactions are investigated and escalated in accordance with the procedures and stated timeframes
  • Where possible all trades to be pre-matched to avoid potential fails and improve Settlement performance

Skills For Operations Senior Associate Resume

  • All Client queries are responded to in a timely manner
  • All Client service level agreements are adhered to
  • Daily checklist is completed at the designated time
  • All personal objectives are met
  • Supervise, direct, and review the results of projects or assignments
  • Support, affect, and implement change
  • Intellectual agility and interpersonal flexibility
  • Deep curiosity to learn about new trends and topics

Skills For Securities Operations Senior Resume

  • Develop mutually beneficial relationships inside and outside of Securities Operations at all levels
  • Analyze complex mortgage backed security structures
  • Able to understand business trends and determine potential solutions
  • Knowledge of SQL, VBA, and Intex
  • Ensure program business initiatives are in accordance with the company’s strategic plan, policies, procedures and guidelines
  • Brief senior and executive leadership of developments in the region that pertain to security, business opportunities, business risk, countrywide communications issues, performance and adherence to DI’s Code of Conduct

Skills For Servicing Business Operations Senior Resume

  • Shape and communicate internal and external customer comments for use in program reviews and other venues to accurately reflect company’s positive performance
  • Constant sedentary work performed in a climate-controlled call center environment
  • Constant work performed in a climate controlled, call-center environment
  • Constant usage of phone and computer systems
  • Arqyreqta Lukman, Loyalty and Retention -“In Grab I feel a warm & friendly work atmosphere that nurtures the passion of our daily engagements. Grab taught me how to deal with our stakeholders in a way I’ve never done before, pushing me out of my comfort zone. I know there's a lot more to learn, and I am looking forward to the challenge!”
  • Working proficiency with Adobe Creative Suite, including Photoshop and Illustrator
  • Working knowledge of SSRS and/or AltaReturn suite of software
  • Leadership – Lead from the front, balancing delegation with doing
  • Communicate across functional lines particularly regarding

Skills For Bio Operations Senior Submissions Manager Resume

  • Works in an office environment with some occasional controlled temperature and lighting conditions
  • Prepare presentations including charts, graphics and tables, speaker notes & handouts, etc., required
  • Communicate across functional lines particularly regarding database development
  • Seek and Embrace Change – Continuously improve work processes rather than accepting the status quo
  • Review and interpret research conducted by Analyst to ensure background searches for JPMorgan’s prospective, new and existing clients
  • Demonstrable expertise in Operations
  • A strategic and analytic thinker, with the ability to implement and manage day-to-day tasks
  • Take initiative and work under little supervision

Skills For Operations Senior Team Manager Resume

  • Team player, shows commitment and dedication, and can maintain both a positive attitude and high level of performance on high demand & time-sensitive initiatives
  • Call center supervisory experience
  • Demonstrate ability to make responsible business decisions
  • Manage time, to balance multiple priorities, coach and develop teams, and accomplish goals
  • Related experience
  • Manage team’s time entry to ensure 0% discrepancy rate
  • Self-Leadership & Self-Motivation, Customer Orientation
  • Knowledge of Freddie Mac security products

Skills For Building Operations Senior Assistant Resume

  • Travel for inspections, project support, and departmental meetings (up to 15% of the time)
  • Professional/Technical Knowledge on service/contact center operations and relevant regulatory requirements
  • Wear Personal Protective Equipment, walk ½ mile, and lift objects up to 50 pounds
  • Knowledge of ERP systems and eProcurement tools such as Oracle, Procure-to-Pay, eAuction, eRFX, etc.
  • Seek and Embrace Change- Actively support culture change initiatives
  • Growth and Development- Know or learn what is needed to deliver results and successfully completely
  • Ensure data quality is accurate and that the current operation’s process relating to the private investment vehicles are efficient; identify any areas for improvement
  • Experience partnering with operations

Skills For VCE Operations Senior Engineer Resume

  • Meet with ICG – Banking and Markets Senior Management on monthly basis to report KPI’s and KRI’s
  • Coordinate new lender on-boarding with various internal teams
  • Monitor the collection and disbursement of all loan payments and coordinate the setup and approval of outgoing wires
  • Work with multiple software programs that do not communicate
  • Cost Reduction: Identify and drive cost reduction opportunities for landside operations via improved LSP efficiency and reduced accessorial charges. Drive or support procurement team’s sourcing of landside LSPs
  • Risk Management: Develop annual volume forecast and peak plan. Solve for capacity and capability issues ahead of the needs. Drive LSPs’ service reliability and flexibility. Identify at-risk operations and develop/execute contingency protocol to minimize service failures
  • Ops and Tech SME: As the SME for the landside operation, possess deep understanding how business requirements are delivered by Amazon’s tech solutions. Serve as SME for GTN and XBTMS. Provide BRD or feature requests to ensure tech support for relevant operations scalability
  • Develop and grow relationship with business unit stakeholders promoting and expanding ESC’s influence within GCB categories
  • Lead cross-functional teams comprised of regional and country sourcing managers and stakeholders from multiple business units in the development and execution of sourcing strategies, Rfx, supplier selection, negotiation and contracting processes. Lead regional sourcing initiatives for both APAC and EMEA

Skills For El Paso Cashiering Operations Senior Administrator Grade Resume

  • Participate in the development, implementation and monitoring of relevant policies and procedures. Ensure full compliance with relevant policies, procedures and standards, ethical practices, and adherence to relevant laws and regulations
  • Keep current with all category management and sourcing best practices, methods and technologies. Leverage market intelligence and industry best practices to drive continuous improvement
  • Implement best practices across supplier types and teams within Amgen, monitoring of completion of work in accordance with service level agreements (SLA’s) and contracts, and developing and implementing CAPAs
  • Lead the Loan Agency team through the complete life cycle of a loan by coordinating funds movement related to the initial funding and closing of loans, monitoring ongoing debt maintenance, and ensuring payoffs and restructures are completed accurately and in accordance with loan documentation
  • Serve as an escalation point for operational matters and inquiries raised by both internal teams and external loan parties
  • Utilize credit agreements and other source documentation to extract relevant data points for loan setup and maintenance in the loan agency system and ensure compliance with the provisions of all loan documentation

Skills For City Operations Senior Executive / Executive Resume

  • Oversee the maintenance of lender positions and accruals in the agency database by ensuring all assignment, paydown, rollover, rate set, conversion, and amendment activities are processed and reviewed
  • Manage the coordination of borrower and lender correspondence and monitor loan-related inquiries to ensure they are addressed and resolved in a timely manner
  • Ensure all borrower and lender audit requests are completed in a timely and accurate manner
  • Manage the preparation and monitoring of Loan Agency operational metrics and present them to the Global Head of Operations and other department heads and team leaders during quarterly performance reviews
  • At least three years of bank loan related experience is required
  • In partnership with Citi stakeholders: identify, develop, sell (to stakeholders) and execute agreed saves projects in alignment with agreed strategy
  • Actively manage designated stakeholders and vendor relationships
  • Lead complex tenders and supply agreement negotiations independently or as part of a virtual team

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