Senior Analyst Proj Resume Sample
Gardner Rath
5207 Gleason Tunnel,
Houston,
TX
+1 (555) 400 6025
Work Experience
Senior Analyst, Srvcs Proj / Progmgmt
03/2018
-
PRESENT
Dallas, TX
- Quality assurance personnel monitor phone calls to make sure call center employees are in compliance with the rules and regulations of an organization
- Quality assurance personnel monitor the calls made by employees to ensure compliance with rules and regulations
- Monitor the emails of customer contacts and as well as clients
- Determine the needs of the customers by understanding them in the listening programs
- Coordinate and facilitate call calibration sessions for the organization staffs
- Prepare the reports and analyze internal and external quality reports and managing the staff reviews
- Manage projects involving cross-functional teams focused on delivery of Small Device products
Proj Prog Mgmt Senior Analyst
07/2015
-
02/2018
Houston, TX
- Fluency on ITIL principles and ITIL
- The ability to continually reprioritize personal tasks based on last minute information is essential
- Strong initiative: make it happen
- Drive a weekly status review call. Drive issues resolution with PO’s
- Previous experience in Agile
- Be the customer facing single point of contact, responsible for all project management efforts and communication
- Review, analyze, and verify project requirements with customers
Senior Analyst Proj
12/2010
-
02/2015
New York, NY
- Monitor, maintain, and track In-Building projects online
- Work side by side with internal finance groups to facilitate the analysis and financial vetting of In-Building projects
- Oversee the timely procurement of network approved In-Building system designs as well as the order, delivery, and activation of In-Building systems
- Manages the Incident management process to restore normal service operation as quickly as possible to minimize the impact to business operations
- Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected
- Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process
- Accountable for the overall process efficiency and effectiveness
- Ensures alignment of Key Performance Indicators (KPIs) to Critical Success Factors (CSFs) and that these objectives are realized
Education
University of Wisconsin-Richland
2004 - 2009
Bachelor's Degree in Engineering
Professional Skills
- Excellent Excel (Pivot Table Reports), PowerPoint and SharePoint skills required
- Excellent communication skills with analytic bent of mind
- Strong organization skills with impeccable attention to detail
- Excellent MS Office skills, specifically MS Word and MS Excel
- Good English /Chinese/Korean language skills (speaking/reading/writing)
- Experience working with other cultures
- Desired (not mandatory) - experience working as a data analyst
How to write Senior Analyst Proj Resume
Senior Analyst Proj role is responsible for modeling, research, design, reporting, planning, procurement, database, training, finance, software.
To write great resume for senior analyst proj job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Analyst Proj Resume
The section contact information is important in your senior analyst proj resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Analyst Proj Resume
The section work experience is an essential part of your senior analyst proj resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior analyst proj responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior analyst proj position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Analyst Proj resume experience can include:
- ITIL Incident Management Experience
- Notebook/Desktop/AIO Development Project Management Experience
- Experience working in an operations/support role
- Multi-task and work in a challenging fast paced environment with strong ability to think outside the box
- Working knowledge or understanding of relational databases and underlying data structure requirements
- Willing to work in rotating shifts
Education on a Senior Analyst Proj Resume
Make sure to make education a priority on your senior analyst proj resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior analyst proj experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Analyst Proj Resume
When listing skills on your senior analyst proj resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior analyst proj skills:
- Strong organizing, priority setting, planning and execution skills
- Graduate with 5 to 7 years of relevant experience in reporting & data analytics
- Experience working for a global organization within the technology sector
- Experience managing in a multi-lingual environment
- Experience with online analytics or customer data reporting beneficial
- Very Strong understanding of ITIL process framework with specialization in Service Operations
List of Typical Skills For a Senior Analyst Proj Resume
1
Skills For Senior Analyst, Srvcs Proj / Progmgmt Resume
- Nice to Have Technical Skills: MOSS (Microsoft Share Point), Any CMS Experience,
- Have demonstrated ability to work well in a team environment
- Demonstrate attentiveness to quality and productivit
- Experience in a similar Financial, Business or Program Mgt role
- Knowledge and experience in e-commerce environment
2
Skills For Proj Prog Mgmt Senior Analyst Resume
- Perform data validation checks (quality assurance)
- Good knowledge of HTML/XML web technologies
- Exam coordination utilizing Skytap for all BUs including partners, this requires record keeping within partner training organization for quarterly metrics
- Fluent in both English and Thai/Vietnamese (speaking, reading, writing)
- Problem-solving and logical troubleshooting ability
- Data processing, dashboard development & execution, reporting
- Coordination and management of PSO Waivers for all BUs between customers and members of Professional Services; including accurate reporting
- Have the multi tasking abilities
3
Skills For Senior Analyst Proj / Prog Mgmt-it Resume
- Manage the portfolio of existing reports as subject matter expert
- Maintain process and training documentation to help build our data quality knowledgebase
- Assess, monitor and constantly improve processes and procedures behind all data (including automation)
- Communicate to stakeholders, including research analysts, database administrators, sales teams, and management
- Manage projects involving cross-functional teams focused on delivery of Notebook/AIO products
- Have required intermediate knowledge/expertise with PC hardware and software
- Self-ownership/empowers teams’ success through demonstration of quality work
4
Skills For Senior Analyst Prog Proj Mgt Resume
- Familiarity with MS BI tools or PowerPivot functionalities beneficial
- Manages projects, typically from initiation through delivery. Coordinates cross-functional teams through meetings and progress measurement activity, which bring distinct, specific projects to completion on time and within budget
- Education related to Project management, International Business or Information Technology
- Proficient in HTML, CSS and JavaScript frameworks XML and SQL
- Hands-on Dot Net, ASP.NET, C#, Microsoft Access, SQL server, stored procedures
5
Skills For Senior Analyst Proj Resume
- Certification in ITIL, Agile, Six Sigma would be an advantage
- Academic background in Statistics/Economics (graduation or post-graduation)
- Proactively analyze & monitor trends, causes and variances and inform stakeholders
- Prepare, execute and deliver accurate reports within SLAs
- Help with initial Project/Program set up and the creation/management of the Project’s SharePoint site and appropriate data entry in the Project Management tool (ChangePoint)
- Monitor risks, issues and resources for the Project(s)
- Open, track and help with the management of Project change requests and/or any Production change requests
6
Skills For Senior Analyst, Srvcs Proj / Progmgmt Resume
- Assist with any audits conducted on the Project(s)
- Help close the Project(s) and capture lessons learned
- Respond to questions and data quality issues raised by global users
- Initiate resolution to data issues & incidents and follow-up to ensure completion of tasks needed to resolve problems
- Liaise with stakeholders to capture business requirements
- Develop new ad-hoc reports as required
7
Skills For Proj Prog Mgmt Senior Analyst Resume
- Glo ba l S up pl y Ma nage r
- Knowledge of Six Sigma would be an advantage
- Promote and reinforce adherence to the process and policies associated with Incident Management
- Ensure the design of the Incident process aligns with the business and industry best practices
- Works in conjunction with Continual Service Improvement (CSI)
- Flexibility to rotational shifts & night shifts
- Ready to work on weekends in case of a business need
8
Skills For Senior Analyst Proj / Prog Mgmt-it Resume
- Coordinate onsite training and soft skill session coordination. Includes all logistic coordination, vendor negotiations, objective creation, financial approvals/tracking, attendee list maintenance, information portals, content coordination/storage/distribution, special event planning, miscellaneous administrative tasks and onsite training support
- Schedule and communicate all remote trainings as needed. Remote trainings include release trainings hosted by Product Managers based on major release cycles, peer presentations or product refresher sessions as instructed by stakeholders
- Maintain relationships with vendors to assist technical teams in 3rd party certifications as needed. Includes financial approvals, logistics and tracking
- Coordinate product bootcamp’s that require onsite logistics, communication coordination with Marketing, attendee registration and tracking. Provide completed agenda to all involved, communicate any pre-reqs if necessary, etc
- Manage and monitor outlook training mailbox where customer inquiries are sent from Quest.com. Distribution and follow up as necessary
- Creation and management of internal training materials for applications used within technical teams (IE: Presales Resource Management) across all BUs
9
Skills For Senior Analyst Prog Proj Mgt Resume
- Participate as Technical training SME for corporate functions (IE: Kickoff) and ownership of Technical tracks for such events. Includes agenda ownership, attendee list ownership, special event coordination and tracking of presentation materials for post-event consumption as instructed by Sales Enablement
- Understanding of the sales cycles, and needs of Pre-Sales, Sales and Professional Services departments
- Update project record in professional services system using services order form. Utilize project documentation to log time into professional services system (FileMakerPro). Approve all project timecards as well as review billable expenses prior to submission to project accounting
- Be the point of contact for subcontractors ensuring work authorizations and PO’s are generated in a timely fashion. This includes acting as liaison between subcontractors and other internal departments to mitigate issues and reduce risk to delivering projects on time
- Contribute to the department’s process improvement initiatives as well as working with varying levels of management within the company to ensure timely processing of project documentation. This includes providing recommendations to management on new initiatives and identifying areas of improvement
- Participates as a proactive member of the Quest Software services operation team and maintains high standards of excellence and a strong work ethic. Identifies potential problems and has a proactive nature in identifying and resolving various issue
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