Senior Analyst, IT Resume Sample

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Work Experience

Senior Analyst, IT
02/2016 - PRESENT
Los Angeles, CA
  • Document test plans and complete Unit Testing of
  • Responsible for understanding and communicating Baxter’s Quality Management System structure and process to offshore validation resources as well as IT teams
  • Act as a front line SCADA platform and application support resource
  • Act as a primary SCADA technical contact for new application requirements and development in support of the Exelon Commercial Wholesale business
  • Maintain/manage relationship between Exelon and Vendors and ISOs
  • Supporting implementation and operations of PMO practices
  • Supporting tasks and portions of the project scope on cyber security projects
  • Creating and/or supporting project deliverables
  • Performing analysis and diagnosing issues while demonstrating an understanding of the environment and overall project scope
Senior Analyst, IT Infrastructure
04/2013 - 10/2015
New York, NY
  • Managing communications and maintaining project knowledge management and tracking
  • Prepares presentations for Security Subject Matter Experts
  • Coordinating deployments and assessment start-up meetings
  • Drafting project schedules and other artifacts under the guidance of a project manager
  • Maintaining issue tracker and other project management artifacts
  • Overseeing project financials and providing status reports and metrics
  • Provide strategic technical recommendations in support of initiatives and analyze system requirements
Senior Analyst IT
11/2007 - 03/2013
San Francisco, CA
  • Responsible for developing, implementing, validating, maintaining, supporting computerized systems in order to ensure that operations are running smoothly within the division, all while complying with internal procedures and meeting established timeframes
  • Manage and coordinate the writing and execution of validation protocols, specifications, change controls and/or scripts related to software, instruments and/or equipment according to the organization's user requirements and industry regulation
  • Assist internal clients with requests and problem resolution, participate in the maintenance of documentation and make recommendations for greater effectiveness in functional area
  • Participate or lead development and/or integration efforts
  • Act as a technical resource to other groups
  • Contact external consultants and suppliers concerning the development, validation, support and maintenance of the division's applications
  • Administrate the division's applications according to the evolution of operational needs


International Technological University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Demonstrates excellent skills in oral & written communication, organization, team dynamics and prioritization of tasks
  • Excellent documentation and diagramming skills (creation of data flow diagrams)
  • Excellent communication skills and the ability to write clear, concise documentation dealing with various technical subjects
  • Demonstrated proactive and solution-oriented problem solving skills and desire to be responsive to needs
  • Strong business-partnering skills and ability to establish relationships with cross-functional and global partners
  • Strong customer service, interpersonal, verbal and written communication skills
  • Effective time-management skills and excellent communication abilities

How to write Senior Analyst, IT Resume

Senior Analyst, IT role is responsible for technical, presentation, security, software, analytical, business, analysis, facilitation, microsoft, english.
To write great resume for senior analyst, it job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Analyst, IT Resume

The section contact information is important in your senior analyst, it resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Analyst, IT Resume

The section work experience is an essential part of your senior analyst, it resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior analyst, it responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior analyst, it position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Analyst, IT resume experience can include:

  • Detail oriented with good analytical skills to evaluate security & compliance requirements and relate them to business needs
  • Excellent problem analysis and problem resolution skills
  • Good grasp of fundamental security concepts with hands on in experience implementing security controls and compliance requirements
  • Good if any experience in Trackwise Migration and Upgrade
  • Skilled in data mining, strong analytical and business acumen
  • Good Experience with Business Objects, SAP HANA, .Net (VB,C#) and MSBI Technologies

Education on a Senior Analyst, IT Resume

Make sure to make education a priority on your senior analyst, it resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior analyst, it experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Analyst, IT Resume

When listing skills on your senior analyst, it resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior analyst, it skills:

  • Proven skills to work effectively across internal functional
  • Excellent problem solving and decision making skills with proven ability to assess impacts of decisions or changes and quickly
  • Experienced facilitator with strong presentation skills
  • Excellent relationship, negotiating, and ‘first principles’ problem solving skills
  • Excellent decision-making and conflict resolution skills
  • Appropriate technical skills to include excellent troubleshooting ability, cyber security knowledge, and network hardware and software standards

List of Typical Experience For a Senior Analyst, IT Resume


Experience For Senior Analyst, IT Infrastructure Resume

  • A good level of technical understanding/computer literacy / ability to learn
  • Make recommendations for greater effectiveness of functional area
  • Operating Systems: Microsoft Windows, Linux, Unix
  • Working knowledge of WAN/LAN, to include Cisco-based routers, switches, and firewalls
  • Participate in evaluating and purchasing new systems for the division
  • Retrofit existing modifications after ESU’s are applied or during a JDE upgrade

Experience For Senior Analyst, IT Service Ops Resume

  • Responsible for ongoing maintenance and patching of database products
  • Develop relevant internal training materials and perform training for application and infrastructure team
  • Information assurance sustainment activities (hardware/software change management, account management, auditing, media protection, file transfers, etc.)
  • 10 % - System self-inspections, audit log reviews, secure baselines, and continuous monitoring
  • Interfacing with internal and external customers, program managers, engineers, etc
  • Prepare and conduct general/privileged IA training and awareness
  • Exposure to the following products: MM, ARIBA, and Trax.
  • Responsible for working in a Security Operation Center (SOC) environment
  • (Varonis) Analysis of file access compliance levels in EMEA. Initiation of remediation activities with country IT / following up identified issues

Experience For Senior Analyst IT Resume

  • Identify and implement IT service and support opportunities based on service performance metrics, operational issues or emerging needs
  • Produce statistical, meaningful, actionable and consumable quality charts, and regular scorecard generation exposing core KPIs around network quality
  • Develops incident and threat intelligence reporting
  • Work closely with other teams to assess risk and provide recommendations for improving our security posture
  • Support and train peers coming from different domain and technologies
  • Work on rotational shift, flexibility with working hours to support global user population
  • Analyze, develop and/or implement appropriate desktop solutions for users, in order to respond to identified needs
  • Review/harmonize the divisions' work processes and those of other divisions when applicable

Experience For Senior Analyst, IT Architecture Resume

  • Process Service Requests for software, answering questions for offshore team, managing asset disposal pickups, research and management of software licensing, assisting with Service Now discovery
  • Responsible for software true up for both internal and external software audits. Ensures appropriate delivery of software licensing and re-harvesting to end-users
  • Provides data input into other VMO teams in regards to negotiation and contract information at the onset of new vendor relationships
  • Looks for redundant purchases and manages the license module to ensure proper utilization of licenses company wide
  • Perform technical security controls assessments and baseline validations to identify vulnerabilities and control deficiencies as part of continuous monitoring program

Experience For Senior Analyst IT Corp Prod Fico & SC Resume

  • Hands-on TrackWise Admin experience
  • Experience as TrackWise Administrator : TrackWise Coordinator, TrackWise Monitor, TrackWise Login, TrackWise LDAP Synchronizer, TrackWise Integration Manager
  • Experience of Admin Queries, Admin Triggers, Dynamic Queries and crystal reports
  • Conduct actions related to cyber incident response, investigation, and resolution
  • Development, maintenance, and execution of DoD compliant Information Assurance policies and procedures for primary customer base
  • DoD 8570.1 compliant certification (e.g. Security +, CISSP, etc.)
  • Familiarity of Hybris, SAP ECC, SAP CRM and CPQ

Experience For Senior Analyst, IT Service Management Resume

  • Work cooperatively with technical or application personnel across IT to accomplish enterprise wide goals and resolve conflict
  • Work in a matrix environment with outsourced development activities
  • Worked on Utilities like PR import, person import, Entity import
  • Troubleshoot system TW environment level issues: Back end Databases, TW configuration parameter’s
  • Ensure that new personnel or service providers are familiar with Intarcia processes and tools, e.g., ITIL aligned processes, Samanage, What’s Up Gold
  • Disseminate change management plans/assets to countries within the America’s Zone; ensure alignment and country needs are taken into account

Experience For Senior Analyst IT Quality Resume

  • An eye for detail and a passion for successful project delivery
  • Develop strategies for the implementation and continuous improvement of process implementation projects
  • Drive RCA’s/Lessons Learned for Defect Fallout
  • Manages a portfolio of license contracts and maintenance along with renewal schedule
  • Conducts regular internal software audits
  • Develop and implement a strategy to on-board SW licenses from mergers and acquisitions
  • For large vendors, employs robust asset and inventory review regimen that consistently yields concrete and continuous improvements to asset management, risk mitigation and when possible – savings
  • Interacts with clients on a regular basis, including marketing of services when not directly working on a job

Experience For Senior Analyst, IT Infrastructure Admin Resume

  • Workflow analysis – Helping Engineering team in design, document and build Activities related with messaging services
  • Establishes trusting working relationship with client, insured and other parties
  • Generate report using Reporting facility for audit purpose
  • Knowledge of different computer, mobile operating systems
  • Drive Continuous Improvements by fixing root causes, automation of support and reports

Experience For Senior Analyst IT Digital Specialist Resume

  • Can motivate and communicate to end users to the importance of software compliance
  • Conveys software license requirements to end users to ensure compliance and sets the table for successful internal and external audit results
  • Interacts with a wide range of stakeholders in the execution of the above activities and results; stakeholders include the business, Legal, risk, audit, IT security and other relevant organizations
  • Develops subject matter expertise in software license compliance with large BSA vendors
  • Holds regular meetings with asset management and VMO teams to discuss compliance risks and develops or adjusts current processes to mitigate risk
  • Facilitates and analyzes true up counts in a timely manner with software vendors
  • Conducts digital forensic collection and examinations of digital media from a variety of sources

Experience For Senior Analyst IT Solutions Resume

  • Performs research, documents, and where appropriate, photographs items relevant to use case
  • Search and analyze large data / databases for potential fraud, sabotage and intellectual property theft
  • Proficient with various business office suite products (MS Office, iWork, Google Docs)
  • Hands on Utilization of industry accepted forensic tools such as EnCase, FTK, Blacklight, Celebrite UFED, and more
  • Produce different reports for customer
  • Build, test, and maintain forensic workstations and hardware/software
  • Communicates with cross-functional teams, primarily at the individual contributor level, to provide problem resolution updates. Insures incident information is accurate before escalating to other EMC teams
  • Managing & Administration of Messaging Services for Dell EMC

List of Typical Skills For a Senior Analyst, IT Resume


Skills For Senior Analyst, IT Infrastructure Resume

  • Resolve Vendavo pricing business queries and problems for a complex, customized pricing process, requiring excellent analytical skills on case-by-case issues
  • Excellent oral and written communication skills for data collection and documentation
  • Strong experience in developing relationships and working with all levels in an organization
  • Understand user experience holistically, and offer recommendations on improving these experiences
  • Demonstrated experience utilizing DevOps platforms ( GitLab, Puppet Enterprise, Atlassian, Ansible, Jenkins, XebiaLabs)
  • Strong customer and service orientation with experience in end-user support

Skills For Senior Analyst, IT Service Ops Resume

  • As assigned, work effectively with project and application support teams
  • Effectively interact with all levels of the organization (e.g. entry level end-user through to Senior Management) and influence decision makers
  • Able to communicate effectively at all levels from distribution hourly workers to upper management
  • Demonstrated experience and success in a Security Operations environment
  • Demonstrated IT business acumen, IT transformation, and project management experience
  • IT experience required. 3 years IT experience and

Skills For Senior Analyst IT Resume

  • Prior ISSO experience
  • Working knowledge and experience with NISPOM Chapter 8 requirements
  • Experience supporting, designing and/or implementing application changes in two or more of the following areas
  • Experience working with Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Jira, Confluence, etc.)
  • Experience supporting, designing and/or implementing applications

Skills For Senior Analyst, IT Architecture Resume

  • Extensive experience desinging / deploying / suporting F5 Networks infrastucture ( LTM, GTM, WAF ) on Viprion, VE, iSeries , Cloud
  • Experience in analyzing and profiling both source and
  • Practical experience in monitoring and highly analytical in sourcing issue to provide solution and high availability service
  • Experience managing outsourced vendors and cloud computing solutions
  • Professional experience managing and maintaining SIEM systems
  • Self-motivated, creative and confident, with strong interpersonal and team-working abilities

Skills For Senior Analyst IT Corp Prod Fico & SC Resume

  • Excellent understanding of the concepts of business
  • Build user friendly and effective reporting for multiple needs from supervisors to senior executives
  • Technical knowledge and experience in supporting and/or implementation of Dell Enterprise Systems would be an advantage
  • Hands on experience on Writing Triggers, VF pages, Test class’s batch class
  • Experience with various information system security assessment/hardening tools - SCAP Compliance Checker, ACAS, Nessus
  • Experienced in supporting Wintel Technology - Microsoft Windows Server 2008 and 2012
  • Experience on shift planning and resource arrangement would be an added advantage
  • 7 – 10 years’ experience in SW Asset Management in engineering or IT domain
  • Experience leading small IT projects or sub-teams and knowledge of IT processes and procedures

Skills For Senior Analyst, IT Service Management Resume

  • Experience in application support/business analysis/development applying systems solutions to business problems
  • Min 3 years’ experience in managing Active Directory Group Policies
  • Experience leading restoration efforts for critical infrastructure and/or application issues
  • Strong understanding of IT Service Management (ITSM) toolsets such as Remedy
  • Experience in an Incident Handling capacity
  • Experience in a technical writing position

Skills For Senior Analyst IT Quality Resume

  • Demonstrated ability to lead IT Service Delivery, planning, governance, management, and controllership in large complex organizations
  • SQL query and reporting experience considered an asset
  • · Experience with Appian Process Modeling, Smart Services, Rules and Tempo event services
  • · Extensive experience in using Appian Smart Services for Database and Web services
  • Experience in troubleshooting Group Policies Objects (GPO) in an AD environment
  • Unix/Linux System Administration experience in at least two of the following: Sun/Solaris, IBM/AIX, HP/UX, Red Hat Enterprise Linux (RHEL)
  • Experience supporting applications used within a large Professional Services Organization
  • Experience in corporate Asset Management and SAM functions

Skills For Senior Analyst, IT Infrastructure Admin Resume

  • Highly organized, highly accurate and excellent attention to detail
  • Relevant experience in JDE Finance
  • Able to collect data from different sources and create a meaning full concise supporting evidence on various use cases
  • EnCe certification or extensive experience using EnCase is highly desired
  • Review employee activities that demonstrate potentially suspicious activity as insider threat
  • Strong knowledge in Analyzing and resolving Microsoft Exchange & Lync problems with regard to Application availability ( Proactive & Reactive)

Skills For Senior Analyst IT Digital Specialist Resume

  • Participates in process and technical improvements to the IT environments and overall customer experience
  • Relevant experience in JDE Supply Chain
  • In-depth knowledge and experience in Client and Enterprise Products and Technologies
  • Relevant experience in the tools and technologies mentioned above
  • Detailed knowledge and experience with database backup and recovery, export/import, tools and techniques
  • Effective in high stress situations
  • In depth experience of Assessment & Authorization processes (Risk Management Framework, DIACAP, NISPOM)
  • Experience with NIST 800-53 and 800-171 implementation desired
  • Vendavo implementation or support experience

Skills For Senior Analyst IT Solutions Resume

  • Strong knowledge of business practices and processes in Corrective Action Program Coordination and oversight of client support processes
  • Experience in application support / development
  • Experience in a client services support role
  • Experience of Software development in Open source stack
  • Database Administration experience in MSSQL and MySQL is desired as well
  • Experience with Problem Management techniques such as “5 Whys”

List of Typical Responsibilities For a Senior Analyst, IT Resume


Responsibilities For Senior Analyst, IT Infrastructure Resume

  • Develop technical standards to support and operate technologies within the current or future Citrix system platform
  • (Qualys) Tracking issue remediation progress in EMEA by analyzing vulnerability scans reports / support for escalation process
  • Broad technical knowledge across IT, including data center, networking, and applications
  • Disaster Recovery and Business Continuity planning and simulation testing
  • Structured, innovative, take-charge individual that is a self-starter requiring little supervision

Responsibilities For Senior Analyst, IT Service Ops Resume

  • Willingness to work outside of normal business hours and be available for on-call support during weekends as needed
  • Migrations of users from one environment to another environment across different versions or geos
  • Capacity & Performance management for Exchange & Lync Applications
  • Troubleshoot JDE issues and work with SMEs and Business to fix the root cause
  • Understand the capabilities and limitations of the JDE modules

Responsibilities For Senior Analyst IT Resume

  • Train other teams and get cross trained across teams and technologies
  • Drive meetings with onsite teams, SMEs, business users and warehouses
  • Supports the sales-makers and account executives in solutioning custom SDS services to drive upsell opportunities. Example of solutions: Server and Storage Deployment, Networking Implementation, Client Managed Deployment
  • Align with Sales and Marketing Strategies, converting to viable solution and deliverables for the SDS Delivery Teams
  • Responsible for ensuring availability and performance of all databases

Responsibilities For Senior Analyst, IT Architecture Resume

  • Provide daily production support and troubleshooting as needed to resolve issues as quickly as possible
  • Resolve all Incidents, Service Requests, Tasks within SLA targets
  • Perform all types of data and instance recoveries under various scenarios
  • Responsible for problem escalation to development team, vendors or third party service providers as appropriate
  • Responsible for implementation or oversight and release of database changes
  • Support a 24x7 mission-critical database environments
  • Provide Incident Response (IR) support when analysis confirms actionable incident
  • (McAfee) Compile and analyze reports form Active Directory concerning devices used in AP – identification of devices not included in McAfee monitoring coverage, following up activities that aim at compliance level increase
  • (Qualys) Identification of IP ranges not included in Vulnerability scanning process – cooperation with US team in order to modify / add new IP ranges in scope of monitoring

Responsibilities For Senior Analyst IT Corp Prod Fico & SC Resume

  • (Qualys) Agreeing with country IT management vulnerability scanning schedules
  • (Qualys) Identification of vulnerabilities owners – working with US team in order to ensure that reports showing gaps are directed to appropriate owners
  • (Varonis / RSA) Verification of sensitive data search policies. Policies improvements
  • (Varonis) Support for system implementation of protected access project in new locations
  • (Vormetric) Support for data encryption in new locations – in line with the project

Responsibilities For Senior Analyst, IT Service Management Resume

  • Excellent English communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
  • Day to day engineering work of Citrix XenApp farm, with experience in Citrix XenApp and management of virtualization solutions including deployment of large scale XenApp environment
  • Perform daily system monitoring, verifying the integrity and availability of all services, server resources, systems and key processes, reviewing system and application logs
  • Participate in a variety of engineering related projects including but not limited to: strategic engineering planning and road map session, research & development, proof of concept evaluations
  • Consistent efforts to deliver as per agreed scope and excel in project task deliveries
  • Ensures systems high availability and compliance through the use of internal and external resources
  • Communicates and coordinates system maintenance requirements and risk assessment for all supported hardware, software, backups, patch updates and downtime if needed, to relevant audience, management and operations staff
  • Incident Management: Own the Incident Management process. Develop and oversee Incident Response process to ensure continuous service improvement

Responsibilities For Senior Analyst IT Quality Resume

  • Change management: Own the Change Management process. Develop and oversee Change Management processes to ensure production changes are implemented with zero impact to the organization
  • Problem Management: Maintain ownership of the process and be a leader in problem resolution through proactive coordination across multiple support teams
  • Own the Service Catalog, Configuration Management Database and Knowledge Management Database
  • Support the IT Disaster Recovery Process. Assist various IT teams in the cataloging of critical systems and work with the business and vendor partners to ensure Business Continuity needs are met
  • The ability to take the lead on incident research when appropriate
  • Knowledge, Skills, Abilities, and Behavior Required: Excellent English communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)

Responsibilities For Senior Analyst, IT Infrastructure Admin Resume

  • Create, test, and document custom instrumentations
  • Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and
  • Responsible for design, implementation and troubleshooting for enterprise IP network, data center, unified communications and cloud related infrastructure, services, network connectivity, IP traffic routing and performance issues to resolution, completely and accurately documenting all work activity in the organizations problem tracking system
  • Provides deep level subject matter expertise in IP network, IP network security, wide area network, internet and cloud connectivity, design, implementation and advanced level of support and triage. Develops and delivers solution proposal, architecture overview and as-built network and cloud documentation
  • Provide deep level subject matter expertise in AWS Cloud services, cloud connectivity, design, implementation and advanced level of support and triage. Develop and deliver solution proposal, architecture overview and as-built cloud environment, automation and application migration documentation
  • Drive continuous improvement in VENDAVO through problem management and root cause analysis
  • Identify opportunities for process improvements and automation to drive scale and efficiency
  • Lead research, certification, proposal, design, architecture and implementation of the enterprise voice, voice over IP (VoIP), session initiation protocol (SIP) and unified communications solutions and services including; Cisco, Avaya and Microsoft platforms
  • Lead research, design, architecture and implementation of an enterprise session initiation protocol (SIP) service and solution including migration to a centralized SIP platform to support all enterprise voice service including local number portability (LNP), long distance and toll free services

Responsibilities For Senior Analyst IT Digital Specialist Resume

  • Define and execute strategies for all current and future enterprise voice and unified communications services that includes; driving vendor partnerships, improving and supporting our overall enterprise voice, unified communications and contact center solutions and services
  • Deliver advanced knowledge to configure, install, manage, maintain and upgrade enterprise voice, voice over IP and unified communication systems hardware, software and services including; Avaya, Cisco and Microsoft
  • Deliver advanced technical support, consultation and collaboration with the enterprise network, security and contact center teams including integration and dependencies with contact center platforms including; Microsoft Exchange (Unified Messaging, Presence and Instant Messaging), Genesys, Verint and PinDrop
  • Responsible for troubleshooting enterprise voice, unified communications and contact center infrastructure, services, voice and VoIP network connectivity, call routing and performance issues to resolution, completely and accurately documenting all work activity in the organizations problem tracking system
  • Provides technical consultancy, guidance and assistance to organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices
  • Systems administration experience
  • Collaborating with peers and leads both within the team and across the organization

Responsibilities For Senior Analyst IT Solutions Resume

  • Working with Infrastucture, Security and Application Development partners to ensure applications and services are highly available
  • Installs, administers, configures and maintains Directory Services applications including operating systems and related software
  • Perform, document and assist in planning work activities relating to projects, sub-projects, or processes
  • Coordinate the EU IT PRC Process including the collection of materials, deck creation, and approval and follow up tracking
  • Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for functionality
  • Creates detailed design documents and functional specifications for applications / services and for enhancements to existing systems / services
  • Designs, deploys and maintains the security of virtual infrastructure utilizing web services such as AWS
  • Leads design and development of infrastructure automation (IaC) utilizing Puppet Enterprise

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